Client Success Associate

Job Title: Technical Program Manager

Location: Hyderabad

Type: Full-time

Experience: 5+ years

Company: RaptorX.ai

About RaptorX

RaptorX is a next-gen AI platform for real-time financial crime detection, founded by leaders from Microsoft, Zscaler, and Palo Alto Networks.

If you're excited by AI, security, graphs, and building systems that matter—join us.

What You’ll Do

As a Technical Program Manager (TPM) at RaptorX, you will:

Own and drive complex, cross-functional AI and fraud detection initiatives from concept to deployment.

Work closely with product managers, engineers, data scientists, and external stakeholders to define scope, success metrics, and timelines.

Create detailed execution plans and ensure on-time delivery while maintaining high quality.

Identify risks early, resolve blockers, and communicate progress clearly across teams and leadership.

Champion best practices in documentation, sprint planning, release tracking, and cross-team alignment.

Act as the glue between technical execution and strategic vision—keeping us agile and accountable as we scale.

What You Bring

5+ years of technical program/project management experience in fast-paced product or AI/ML environments.

Strong understanding of AI/ML pipelines, data infrastructure, APIs, or security/fraud detection systems.

Experience working with technical teams—especially engineering and data science.

A bias for action, ownership, and continuous improvement.

Excellent communication and stakeholder management skills.

Bonus: Exposure to graph databases, fraud/risk, LLMs, or fintech.

Why RaptorX?

Work on cutting-edge fraud detection problems with real-world impact.

Collaborate with a mission-driven, founder-led team that values autonomy, creativity, and speed.

Shape the future of a fast-growing startup backed by deep domain expertise.

Requirements:

• 7+ years in enterprise application development
• Proven track record of delivering complex digital solutions
• Advanced knowledge of React hooks, context API, and component and global state management
• Experience with atomic design, component libraries, and TypeScript
• Proficiency in React performance optimization and modern features
• Strong experience with modern .NET (6+)
• Proven track record applying Clean Architecture & Clean Code & SOLID principles & DDD patterns
• Expertise in building scalable REST APIs and microservices
• Experience with Azure Service Bus, Event Grid, and message-based architectures
• Proficiency in resources like App Insights, Function Apps, Key Vaults, and App Services
• Expertise in cloud development and deployment strategies
• Strong understanding of business needs, ability to meet them by creating cutting-edge solutions
• Brilliant communication abilities, knowing how to explain technical details and processes to a non-tech person
• Fluency in English

Nice to have:

• Test automation (Playwright/Cypress)
• Building CI/CD pipelines in Azure DevOps
• API-first development and OpenAPI specifications
• Experience with agile at scale (SAFe/Spotify)
• Proficiency with AI-powered development tools (GitHub Copilot, Cursor, etc.) to enhance productivity
• Bachelor's or Master's degree in Computer Science or a related field

 Responsibilities:

• Front-end, API, and back-end development, ensuring the successful delivery of digital solutions
• Drive innovation by staying informed about emerging technologies, industry trends, and best practices
• Collaborate with the Product Manager, UX/UI Designers, and Engineering Manager to define agile technical requirements, provide technical estimation, and prioritize backlogs based on business needs and technical feasibility
• Participate in sprint planning, backlog grooming, and release planning meetings to ensure alignment between technical implementation and product roadmap
• Participate in hands-on development activities, including coding, debugging, and troubleshooting, to deliver high-quality applications
• Design, architecture, development of digital applications, ensuring adherence to best practices, coding standards, and architectural principles
• Design scalable architectures for multi-region deployment
• Implement test automation strategies and frameworks to automate testing processes and ensure the quality and reliability of applications
• Automate test cases and integrate testing into the CI/CD pipeline
• Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines
• Define and implement code best practices, development standards, and documentation processes to maintain code quality and readability
• Integrate digital applications with existing digital assets, backend systems, and third-party APIs, ensuring seamless data exchange and interoperability
• Collaborate with integration teams to design and implement integration solutions that meet business requirements and architectural standards
• Communicate technical concepts and solutions to non-technical stakeholders in a clear and understandable manner

• Strong knowhow of data-structures and algorithms.
• Strong core server-side technologies experience (Java/ other)
• Knowledge of Android is a huge plus.
• Strong understanding of OO/ design and good software development practices.
• Strong database skills and good knowhow of databases.
• Exposure to configuration management, testing, deployment.
• Hands on development across technologies

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)
 Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented
 Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

About Us

ALT Mobility: We are a full-stack EV leasing platform offering mobility as a service (MaaS) for commercial vehicle users. We simplify financing and provide reliable technology that supports the transition of intra-city logistics to electric mobility, reducing carbon footprint and improving profitability.

Who are we looking for:

As an Accounts Manager at Alt Mobility, you will play a pivotal role in managing financial transactions, maintaining accurate records, and supporting the finance and accounting functions.  We are a sustainable electric mobility Leasing Company and are looking for like-minded individuals who have prior experience in financing/lending businesses.

Location: Delhi NCR (In-Office Role)

Primary responsibilities:

• Collaborate with cross-functional teams to ensure accurate recording of financial transactions related to sales, expenses, and assets.
• Preparing quarterly financial statements for reporting to multiple stakeholders such as Investors, Lenders etc.
• Support the month-end, quarter-end and year-end closing processes and coordinate with Statutory Auditors.
• Assist in the preparation, review and finalisation of monthly budgets, cash flow forecasts and variation analysis.
• Assist in the implementation and improvement of financial processes and controls.
• Stay updated on industry trends, regulations, and best practices in accounting and finance.
• Participate in team meetings and contribute to discussions on financial strategies and business growth.

Qualifications:

• CA with minimum experience of 3 years (post qualification) or 12 years experience having a Master's or Bachelor’s degree in Accounting, Finance, or a related field.
• Proven experience as an Accounts Manager or similar role, preferably in a Non-Banking Finance Company (NBFC) directly or while working at a reputed CA Firm.
• Hands-on experience or ability to work on Zoho Software (accounting software).

Fill this Google Form: https://forms.gle/krDrTxVRVpYi56TV9

to directly connect with the hiring team

Join us in our mission to transform the future of sustainable mobility. As part of Alt Mobility, you will play a pivotal role in shaping the landscape of electric vehicles and making a positive impact on the world.

• Own the creation of Sales funnel (Ideal candidate will have to source the websites, create a pool and then get them onboarded for our solution)
• Build and maintain relationships with existing/potential businesses and resolution professionals
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high-potential prospects
• Responsible for designing, planning and executing digital communication programs that influence customer engagement across multiple channels and touchpoints throughout their lifecycle.
• Develop a comprehensive engagement strategy and implementation plan to drive activation of new, occasional and lapsed users
• Strategize and plan an “engage & delight” campaign calendar - leverage data, user insights, and an experimentation mindset to move users from various funnels
• Create content that resonates with our users and amplifies our brand, product and mission. They should be astute, compelling, on-brand, on-tone, channel-specific, and relevant to our core messages and target audiences. These can also include ad hoc campaigns such as surveys, etc
• Define and track KPIs and OKRs
• Optimize conversion funnel
• Constantly test (A/B test) and optimize communications to increase engagement KPIs
• Track and measure key performance metrics (e.g. open rate, click-through rate, usage, streaming, DAU, MAU) to improve the efficiency of campaigns
• Analyze campaign results, develop benchmarks, and create and share regular performance reports and presentations to aid decision-making by the leadership team

• Deep, proven experience developing lifecycle marketing programs / CRM / engagement marketing programs through email, push notifications, SMS, and/or in-app marketing.
• Demonstrated track record in developing and executing A/B tests, analyzing and translating data into business and consumer insights.
• Strong results orientation, proven record performing to aggressive growth targets.
• Strategic and analytical thinker
• Fluency in English & Presentation skills are a must
• Creative and empathetic thinker; you care deeply about our users and can build precise targeting as well as delightful, on-brand experiences.
• Strong interpersonal skills to collaborate effectively with cross-functional teams, specifically with product, engineering and brand marketing teams.
• Experience working with user research and consumer insights team to uncover user insights to shape our strategy.
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

What you need to have:

Mandatory skills 

1. Singleview 
2. Experience in C++, Python & Perl
3. Broad understanding of UNIX operating environment

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.

Soft Skills required :

- Should be self-motivated and self-driven

- Ability to work with team members across the globe

- Excellent interpersonal and written communication skills

- Ability to define, implement and work to a schedule

- Good time management skills

What you would be expected to do:

• Gather, prioritize and refine requirements while keeping team members well informed
• Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
• Rolling out of new products/apps/automations and resolving stakeholder queries/issues
• Automate business processes using tools like Zapier/Google Scripts, other automation tools
• Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
• Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
• Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
• Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania

You might be a strong candidate if you:

• The ability to structure and analyze ambiguous problems
• The ability to communicate ideas clearly through workflows, feature descriptions etc.
• Proactive and willingness to get hands dirty
• Attention to detail

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world 
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy

JavaScript, jQuery, Angular or node, HTML, CSS, API consumption, DB knowledge, building responsive web apps.