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Client Success Associate
Client Success Associate
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Client Success Associate

Kush Aggarwal's profile picture
Posted by Kush Aggarwal
2 - 3 yrs
₹7L - ₹10L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Customer Success
upselling
Customer Retention

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.


Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

 

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

  • Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
  • Assist & train Clients to use the system to its full extent and help them to resolve their support queries
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
  • Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
  • Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Carrying out periodic health checks to avoid churn
  • Keeping Clients updated on new features, and new products they might find useful
  • Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of Clients’ progress


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Voiceoc

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped
About
Why Explore a Career at Voiceoc:

1) Be a part of the process of scaling a young startup to a global company.
2) Work directly with co-founders & take up challenging tasks daily that would uplift your own persona.
3) Work on exciting projects of global leading companies
4) Competitive salary & perks.
5) Flexible work schedule & complete ownership of responsibilities.
6) A cool working environment that will make each day at Voiceoc full of fun & new learning.
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Kindly reply to this with the following details if you are interested to apply for this position. 

 

Total Experience:

Key Skills:

Program Manager Experience:

Current Company: 

Current Location: 

Current CTC: 

Expected CTC: 

Notice Period: 

Reason for Job change:

Are you interested in this role and job location Hyderabad Y/N:

 

Product Description- We feature a live marketplace where participants can buy and sell limited edition consumer products with stock market-like visibility. We are looking for talented engineers who are driven and challenged by interesting and complex problems.


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Minimum Education:

 

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Minimum Experience:

 

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  • Strong working knowledge of the principles of quality software engineering as described by software lifecycle development processes that are consistent with ISO, IEEE, or other FDA recognized standards.
  • Experience w/ distributed computing / services (preferably cloud native) software design and development is highly preferable. 

 

 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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