About Voiceoc
Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.
Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.
Responsibilities Include (but not limited to):
We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:
- Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Keeping Clients updated on new features, and new products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients’ progress
Subodh Popalwar
Software Engineer, Memorres
About Voiceoc
About
1) Be a part of the process of scaling a young startup to a global company.
5) Flexible work schedule & complete ownership of responsibilities.
6) A cool working environment that will make each day at Voiceoc full of fun & new learning.
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The role of a Business Development Executive is to assist the organisation's sales and growth efforts by contributing to new customer acquisition. She should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary role and responsibilities of a Business Development Executive include:
Responsibilities and Duties
Build contacts with potential clients to create new business opportunities by Calling, Emails, and Personal References.
Knowledge of Bidding on Upwork and Guru Preferred
Keep prospective client database updated
Make cold calls for new business leads
Support in writing new business proposals
Maintain knowledge of all product and service offerings of the company
Arrange meetings for senior management with prospective clients
Follow company guidelines and procedures for the acquisition of customers, submission of Bidding etc.
Key Skills
Excellent written and verbal communication, Must possess strong customer service skills, Must have good negotiation skills, Must be able to create good presentations, Ability to work under pressure, Must have excellent interpersonal skills
Required Experience and Qualifications
Follow CutshortSubodh Popalwar
Software Engineer, Memorres