Client Success Associate

Team -Support Operations — Technical Solutions 

Level 

IC2 (1–3 years of relevant experience) 

Location 

India (Remote) — IST time zone, with overlap with US East/Central teams 

Reports To  Tech Manager 

Employment Type  Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations. 

In your first year, you can expect to: 

• Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato 
• Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production 
• Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers 
• Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings 
• Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India  

This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop. 
• REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context. 
• Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design. 
• Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it. 
• Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow. 
• Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery. 

Must-Have Soft Skills 

• Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it. 
• Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers. 
• Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call. 
• Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background. 

Nice-to-Have Skills 

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

AI / LLM integration 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team. 

RESPONSIBILITIES 

At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to: 

Build & Integrate 

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services 
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance 
• Implement and test integrations between Deltek's support platforms and internal data systems 

Analyse & Solve 

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production 
• Troubleshoot complex issues across the full stack and document root cause findings clearly 
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both 

Operate & Improve 

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels 
• Write and maintain documentation for systems, workflows, business rules, and solution designs 
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early 
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered. 
• Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems. 
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application. 
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing. 

WHAT TO EXPECT WORKING HERE 

• A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel 
• Exposure to production AI/LLM systems, not just theoretical discussions about AI 
• A culture that values root-cause thinking and good documentation over heroics and quick fixes 
• Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months 
• Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy 

Job Description:

We are seeking a highly motivated and skilled Full Stack Java Developer with strong experience in backend and frontend development, cloud deployment, and modern DevOps practices. The ideal candidate will have a solid background in Java/J2EE technologies, hands-on experience in developing microservices on AWS, and a good understanding of CI/CD pipelines and monitoring tools.

Key Responsibilities:

• Design, develop, test, and maintain scalable web applications and microservices.
• Implement backend logic using Core Java, J2EE, Spring Boot, Spring Batch, JPA, and REST APIs.
• Build responsive UIs using React, HTML, CSS, and integrate them with backend services.
• Develop and deploy microservices using AWS services like ECS, EC2, S3, API Gateway, Aurora, ALB, and Route 53.
• Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
• Write unit and integration tests using JUnit and Cucumber.
• Monitor application performance using APM tools and analyze logs using Splunk or similar tools.
• Implement CI/CD pipelines using Jenkins, Maven/Gradle, and Git/Bitbucket.
• Work with containerization and orchestration tools like Docker and Kubernetes.
• Collaborate with cross-functional teams using tools like JIRA and Confluence.

Required Skills & Experience:

• Strong hands-on experience in Java/J2EE application development.
• Proficiency in Spring frameworks (Spring Boot, Batch) and RESTful services.
• Frontend development experience with React, HTML, CSS.
• Solid experience with AWS cloud technologies and deployment practices.
• Experience in writing and maintaining automated tests with JUnit and Cucumber.
• Knowledge of APM tools and log analysis tools (e.g., Splunk).
• Familiarity with CI/CD pipelines and tools (Jenkins, Maven/Gradle, Git).
• Experience with Docker and Kubernetes.
• Excellent problem-solving, debugging, and analytical skills.
• Good communication skills and ability to work in Agile teams.

Preferred Qualifications:

• AWS certification is a plus.
• Experience with Amazon Aurora and API Gateway in production environments.
• Knowledge of SOA, messaging systems (e.g., MQ), and security best practices.

Job description – Sales & Partnerships

The goal of the role is to start and run the off-line Business Development function, to drive the company’s growth and brand presence. This is a new company function, giving you the opportunity to break new ground for the brand and be a driving force for the company’s success.

Responsibilities:

• Create and maintain a database of existing and new clients with complete details for e.g. City, Size bought, spending attributes, etc. 
• Actively reaching out to existing customers.
• To provide great customer service by sending recommendations based on customer’s size, preference and design styles
• To build strong rapport with customers to achieve sales target
• Maintain continuous relationships with existing clients, at our Store, via what’s app and email
• Achieve monthly sales targets
• Dealing with customer complaints and suggesting solutions
• Taking full ownership from beginning to the end of the direct to customer sales partnership cycle.
• Build and keep long-term relationships with customers.
• Represent the company at exhibitions and events.
• Create and share performance & sales reports with the founder
• Analyzing sales date and patterns and adapting sales strategy
• Develop a deep understanding of the product USP’s and integrate them across various content avenues to increase sales.
• Come up with extraordinary Advert ideas that convert sales
• Drive revenue growth objectives
• Lead generation through new business and existing, retained clients.
• Develop, implement, and manage a thorough and consistent process with appropriate metrics for pipeline management?
• Be on top of relevant market trends, client needs, expectations and opportunities as well as shifts in the competitive landscape.
• Create new partnerships across India with offline stores based on brand positioning – more offline marketing?
• Conceive of and execute innovative partnership ideas. – marketing?

Ideal candidate

• 2+ years’ experience in Business Development, B2C Sales, Marketing or similar roles.
• A proven track record of winning new business to deliver growth.
• Possess a strong designer ladies fashion flare and passion
• Display a driven mentality and be able to tell us how you achieve your targets.
• A strong brand and product sensibility.
• Strong communication skills to build relationships with customers, a variety of partners and clients.
• A degree in Business, Sales, Marketing, or a related field 
• A background in eCommerce, Luxury, Fashion or other creative industries is ideal

Business Development Associate*

Job Summary

We're seeking a motivated Business Development Associate to drive sales growth and revenue expansion. During the probation period, you'll undergo a comprehensive one-week training program, receive relevant data from management, and be expected to sell at least two subscription plans to customers.

Key Responsibilities

1. Sell subscription plans to clients

2. Generate leads and convert them into sales

3. Increase revenue for the company

4. Engage with potential clients through calls and meetings

5. Meet minimum sales targets consistently

6. Do follow ups they will get leads from the management 

Compensation

- Salary: ₹15,000 - ₹30,000 per month

- Incentives: Up to ₹60,000 for depends upon performance 

Earn upto 80-1 lack according to the performance 

Probation Period Details

- Duration: One week training

- Data Provision: We'll provide you with relevant customer data

- Expectations: Sell at least two subscription plans within the probation period

Post-Probation Expectations

- Payroll Commencement: Your salary will start once you successfully complete the probation period

- Ongoing Targets: You'll be expected to consistently meet sales targets and contribute to revenue growth

- Performance Evaluation: Your performance will be regularly evaluated to ensure you're meeting expectations

Work Arrangement

- Hybrid/Remote: Flexible work arrangement with options to work from home or office

If you're a driven and sales-focused individual, apply now to join our team!

1. Conceptualizing visuals that bring simplicity and user friendliness to complex user flows
2. Designing the visual identity of digital products.
3. Implementing strategy of typography, iconography, colors, layout
4. Creating responsive design comps on the basis of wireframes
5. Asking smart questions, taking risks and championing new ideas
6. Bringing expert opinion on best-practices, patterns and trends
7. Translating high-level explicit and latent requirements into functional user interfaces
8. Presenting designs and articulating design decisions
9. Communicating design rationale and maintaining consistency throughout the project
10. Executing designs as a part of software development teams

• Strive to make your work intuitive, compelling and a delight to see.
• Be a self-motivated team player with a positive, solution-oriented attitude
• Be dynamic and open to working in fast-paced, ambiguous and quickly changing environments
• Be open to receiving feedback and constructive criticism.
• Excellent verbal, written, and visual communication skills
• Expertise in standard UI/UX software such as Adobe XD, Photoshop, and Illustrator.
• A solid grasp of user-centered design (UCD), planning and researching, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Experience in Education Technology would be great

Node.js Developer Responsibilities:

• Node.js backend development experience and Vue js frontend development experience.
• Must have knowledge of Node, Feathersjs, Vue, Vuetify, Vuex, Nuxt, Mapbox, THREE.js
• Connecting to and working with databases.(MongoDb)
• Good Experience with RESTful API.
• Good Experience with Javascript, ExpressJs
• Develop code based on the requirements individually.
• Solve complex performance problems and architectural challenges.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19,
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech.
• upGrad is the official education partner for Government of India - Startup India program.
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

• Work with Product Managers and Business to understand business/product requirements and vision.
• Provide a clear architectural vision in line with business and product vision.
• Lead a team of architects, developers, and data engineers to provide platform services to other engineering teams.
• Provide architectural oversight to engineering teams across the organization.
• Hands on design and development of platform services and features owned by self - this is a hands-on coding role.
• Define guidelines for best practices covering design, unit testing, secure coding etc.
• Ensure quality by reviewing design, code, test plans, load test plans etc. as appropriate.
• Work closely with the QA and Support teams to track quality and proactively identify improvement opportunities.
• Work closely with DevOps and IT to ensure highly secure and cost optimized operations in the cloud.
• Grow technical skills in the team - identify skill gaps with plans to address them, participate in hiring, mentor other architects and engineers.
• Support other engineers in resolving complex technical issues as a go-to person.

• 12+ years of experience in design and development of ecommerce scale systems and highly scalable SaaS or enterprise products.
• Extensive experience in developing extensible and scalable web applications with
  • Java, Spring Boot, Go
  • Web Services - REST, OAuth, OData
  • Database/Caching - MySQL, Cassandra, MongoDB, Memcached/Redis
  • Queue/Broker services - RabbitMQ/Kafka
  • Microservices architecture via Docker on AWS or Azure.
  • Experience with web front end technologies - HTML5, CSS3, JavaScript libraries and frameworks such as jQuery, AngularJS, React, Vue.js, Bootstrap etc.

• Extensive experience with cloud based architectures and how to optimize design for cost.
• Expert level understanding of secure application design practices and a working understanding of cloud infrastructure security.
• Experience with CI/CD processes and design for testability.
• Experience working with big data technologies such as Spark/Storm/Hadoop/Data Lake Architectures is a big plus.
• Action and result-oriented problem-solver who works well both independently and as part of a team; able to foster and develop others' ideas as well as his/her own.
• Ability to organize, prioritize and schedule a high workload and multiple parallel projects efficiently.
• Excellent verbal and written communication with stakeholders in a matrixed environment.
• Long term experience with at least one product from inception to completion and evolution of the product over multiple years.

Android Development Engineer - Chennai  

Who we are?  

Kaleidofin is a financial platform for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.  

In a very short time span, global investors such as Omidyar Network, Blume Ventures and well known individual investors have supported Kaleidofin’s well thought out business model with $2.8 million in seed funding.  

With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.  

To know more about Kaleidofin, do visit our site https://kaleidofin.com/  

What You’ll Do?  

We are seeking extremely smart Android developers who are passionate about pushing mobile technologies to the limits. You will:  

• Design and develop products by working closely with business teams
• Design super intuitive experiences in the next generation of our mobile applications  
• Build performant, scalable, yet secure, enterprise ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel  
• Build enterprise ready back end architectures that can support millions of users in parallel 

• Gain experience with hands on coding and independent ownership of software components 
• Follow strong engineering best practices and champion their adoption 

Who You Need To Be? 

• 2+ years’ experience in android software development and delivery 
• Bachelors or Masters degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).  

• Strong grasp of CS fundamentals, algorithms and excellent problem solving abilities. 
• All experience should be from good product development or e-commerce background. 
• Must have shown good stability in all your previous associations. 
• Skill set 

• Knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc. 

• Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stack. 
• Comfortable with test driven development in android with UI testing, instrumented unit testing and unit testing using junits, mockito or other tools. 
• Willingness to learn and write simple backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery 
• Has worked in a fast paced agile organization building stateless and re-entrant/resumable android applications. 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.