
About Voiceoc
Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.
Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.
Responsibilities Include (but not limited to):
We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:
- Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Keeping Clients updated on new features, and new products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients’ progress

About Voiceoc
About
1) Be a part of the process of scaling a young startup to a global company.
5) Flexible work schedule & complete ownership of responsibilities.
6) A cool working environment that will make each day at Voiceoc full of fun & new learning.
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Please fill this Google form for further communication… https://forms.gle/QcdrYkP3WfQibind9
What you will do:
- Understand the process of CaaStle business teams, KPIs, and pain points
- Build scalable data products, self-service tools, data cubes to analyze and present data associated with acquisition, retention, product performance, operations, client services, etc.
- Closely partner with data engineering, product, and business teams and participate in requirements capture, research design, data collection, dashboard generation, and translation of results into actionable insights that can add value for business stakeholders
- Leverage advanced analytics to drive key success metrics for business and revenue generation
- Operationalize, implement, and automate changes to drive data-driven decisions
- Attend and play an active role in answering questions from the executive and/or business teams through data mining and analysis
We would love for you to have:
- Education: Advanced degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business Analytics or related field is required
- Experience: 2-4 years of professional experience
- Proficiency in data visualization/reporting tools (i.e. Tableau, Qlikview, etc.)
- Experience in A/B testing and measure performance of experiments
- Strong proficiency with SQL-based languages. Experience with large scale data analytics technologies (i.e., Hadoop and Spark)
- Strong analytical skills and business mindset with the ability to translate complex concepts and analysis into clear and concise takeaways to drive insights and strategies
- Excellent communication, social, and presentation skills with meticulous attention to detail
- Programming experience in Python, R, or other languages
- Knowledge of Data mining, statistical modeling approaches, and techniques
CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.
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- Patient records management.
- Assist in Medical Billing
- Assist patient relatives from admission to discharge process.
- Collect feedback during patient discharge.
- Assist in daily operations & HR functions.
- Good command of the local language is essential, both written and verbal
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- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
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Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Your job as a business development manager is to identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts and exisitng customers.
Your role will include:
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations
- Communicating new services to prospective clients
- Overseeing the development of marketing literature
- Writing reports
- Providing management with feedback
- Using effective communication skills to build and develop relaionships in the industry
We are looking for a candidate who is confident, polite and willing to work hard to build their own careers within the organisation while developing the company's customer base. The management will be supportive towards new ideas and provide assistance with the existing ones.








