
About the Position:
We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing strong relationships between key clients and companies.
● Resolving key clients' issues and complaints promptly
● Understanding the business needs of key accounts, and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).
● Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● A minimum of 2+ years of experience in account management.
● Excellent communication skills and listening skills.
● Fluency in both English and Tamil.
● Should be able to quickly get a thorough understanding of the company's product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.

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As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
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- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
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- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
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- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
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- Industry TypeAdvertising & Marketing
- Functional AreaEngineering - Software & QA
- Employment Type Full Time, Permanent
- Role CategorySoftware Development Education
- UG: B.Tech/B.E. in Computers
- PG: M.Tech in Computers
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