Key Account Manager

Job Title: Product Lead or Tech Lead (AI & Infrastructure)

Location- Delhi

Job type: Full time, On site

About Us: TIMBLE is leading Authentication Company, delivering cutting edge technology and alternate data analysis for Identity management, Onboarding & Verification and Business Intelligence. We provide solutions across three verticals

1. BFSI Solutions

2. KYC and background check Solutions

3. AI Solutions

Role Overview-You will be the architectural backbone of Timble’s AI engine. This role requires a strong backend & systems mindset with exposure to AI/ML systems—balancing the development of high-accuracy fraud detection models with the scalable infrastructure required to run them.

Key Responsibilities

·      Engineering Leadership: Lead the development of our core AI products, including Bank Statement Analyzers, Face Match technology, and Electronic Residence Physical Verification (ERPV).

·      AI/ML Architecture: Design and deploy AI/ML-driven systems for document intelligence, fraud detection, and automation to enhance real-time intelligence.

·      Delivery Ownership: Take end-to-end ownership of features and ensure timely delivery in high-stakes production environments.

·      System Design & Scalability: Design and optimize high-throughput, low-latency API systems capable of handling real-world production loads across our 30+ high-quality APIs.

·      Hands-on Contribution: Remain hands-on with code when required, especially for critical modules, core architecture decisions, and troubleshooting.

·      Practical AI Application: Work on integrating and scaling AI/ML components in production. You must have the ability to apply complex AI solutions to solve real-world business problems.

·      Technical Strategy & InfoSec: Oversee Information Security protocols to protect proprietary financial data. Lead IP-related technical work, including patent-pending research for our authentication engines.

·      Mentorship: Act as the technical North Star for SDE-1 and SDE-2 engineers, instilling a culture of clean code, scalability, and cloud economics.

What We’re Looking For

·      Technical Expertise: Strong backend engineering expertise (Python or similar), with experience in building and maintaining scalable systems. Exposure to ML frameworks (TensorFlow/PyTorch) is a plus.

·      Domain Knowledge: Previous experience in Fintech, Cybersecurity, or BFSI tech stacks is highly preferred.

·      Infrastructure Skills: Solid experience with cloud infrastructure (AWS/GCP/Azure) and maintaining high availability.

·      Vision: The ability to translate complex fraud patterns into automated, executable code and a passion for "efficiency by design."

Learn more about us at: https://timbleglance.com

Our client is a wellness startup based in Bengaluru, delivers personalized health services through its in-house clinics, with a focus on longevity and holistic well-being.

The Business Development Executive will:

• Be the first point of contact for potential clients.
• Explain Biopeak’s health programs.
• Understand client needs and connect them to the right experts.
• Schedule consultations, follow-ups, and support onboarding.
• Track leads, analyze sales funnel data, and meet conversion targets.
• Collaborate across sales, medical, and marketing teams.
• This role needs someone who’s a great communicator, comfortable with sales conversations, and ideally has interest in wellness/health.

What we are looking for

• Excellent spoken communication (clarity, confidence, empathy)
• Phone sales or inside sales experience
• Interest in health, wellness, or proactive medicine
• Ability to use Excel + AI tools for analysis

Comfort with fast-paced, startup environments

Job Description:

Position: Python Technical Architect

Major Responsibilities:

●           Develop and customize solutions, including workflows, Workviews, and application integrations.

●           Integrate with other enterprise applications and systems.

●           Perform system upgrades and migrations to ensure optimal performance.

●           Troubleshoot and resolve issues related to applications and workflows using Diagnostic console.

●           Ensure data integrity and security within the system.

●           Maintain documentation for system configurations, workflows, and processes.

●           Stay updated on best practices, new features and industry trends.

●           Hands-on in Waterfall & Agile Scrum methodology.

●           Working on software issues and specifications and performing Design/Code Review(s).

●           Engaging in the assignment of work to the development team resources, ensuring effective transition of knowledge, design assumptions and development expectations.

●           Ability to mentor developers and lead cross-functional technical teams.

●           Collaborate with stakeholders to gather requirements and translate them into technical specifications for effective workflow/Workview design.

●           Assist in the training of end-users and provide support as needed

●           Contributing to the organizational values by actively working with agile development teams, methodologies, and toolsets.

●           Driving concise, structured, and effective communication with peers and clients.

Key Capabilities and Competencies Knowledge

●           Proven experience as a Software Architect or Technical Project Manager with architectural responsibilities.

●           Strong proficiency in Python and relevant frameworks (Django, Flask, FastAPI).

●           Strong understanding of software development lifecycle (SDLC), agile methodologies (Scrum, Kanban) and DevOps practices.

●           Expertise in Azure cloud ecosystem and architecture design patterns.

●           Familiarity with Azure DevOps, CI/CD pipelines, monitoring and logging.

●           Experience with RESTful APIs, microservices architecture and asynchronous processing.

●           Deep understanding of insurance domain processes such as claims management, policy administration etc.

●           Experience in database design and data modelling with SQL(MySQL) and NoSQL(Azure Cosmos DB).

●           Knowledge of security best practices including data encryption, API security and compliance standards.

●           Knowledge of SAST and DAST security tools is a plus.

●           Strong documentation skill for articulating architecture decisions and technical concepts to stakeholders.

●           Experience with system integration using middleware or web services.

●           Server Load Balancing, Planning, configuration, maintenance and administration of the Server Systems.

●           Experience with developing reusable assets such as prototypes, solution designs, documentation and other materials that contribute to department efficiency.

●           Highly cognizant of the DevOps approach like ensuring basic security measures.

●           Technical writing skills, strong networking, and communication style with the ability to formulate professional emails, presentations, and documents.

●           Passion for technology trends in the insurance industry and emerging technology space.

Qualification and Experience

●           Recognized with a Bachelor’s degree in Computer Science, Information Technology, or equivalent.

●           Work experience - Overall experience 10-12 years

●           Recognizable domain knowledge and awareness of basic insurance and regulatory frameworks.

●           Previous experience working in the insurance industry (AINS Certification is a plus).

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

• Excellent working knowledge on Data Warehousing /Data Migration activity using an ETL tool.
• Strong Data Integration, PostgreSQL/Oracle Database skills, Shell Scripting, Python programming, and development know-how.
• Hands-on experience in working with and generating XML documents.
• Good analytical and business process understanding capability.
• Familiarized with Data Models, Source-Target Data Mapping, Transactional, and Master Data concepts.
• Well-experienced in High level/Detailed design, Performance tuning of ETL jobs.
• Very good communication skills, interpersonal skills, stakeholder management skills, self-motivated, quick learner, team player.
• Exposure to After Sales Business Domain is highly preferred.
• Experience using HP ALM, Jira for ticketing.
• Experience release management