Cutshort logo
Astra Security logo
Customer Success Specialist
Customer Success Specialist
Astra Security's logo

Customer Success Specialist

Human Resources's profile picture
Posted by Human Resources
1 - 3 yrs
₹7L - ₹10L / yr
Remote only
Skills
Customer onboarding
NPS
Renewals
Customer Retention
SaaS
Customer Success
Churn management
Product renewals
Consultative Selling
Business-to-business

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.


Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 


We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.


Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  


Roles & Responsibilities: 

  • Ensuring a smooth customer on-boarding
  • Championing product adoption
  • Maintaining high NPS
  • Ensuring renewals of the accounts assigned to you
  • Understanding customer requirements and translating them into deliverables.
  • You will be attending to customer emails and phone calls on a daily basis
  • You will be looking after stakeholder management between various teams and customers.
  • Experience working with brand image and promoting value through customer experience
  • Building a rapport with the customers
  • You will be up-selling and cross-selling complementary Astra products
  • You will be ensuring timely delivery by communicating across teams
  • Diligently maintain customer success platform


Requirements for this role:

  • 1-3 years of experience in customer success
  • Excellent written and verbal communication skills
  • Technical knowledge required to work in a cyber security organization’s customer-facing role
  • Ability to build rapport with the stakeholders
  • Willingness to work in a remote setup


Benefits of joining the Astra Squad:

  • Embrace the cosy remote work lifestyle.
  • Feel the startup adrenaline pumping through your veins.
  • Revel in our open, growth-centric ambiance; it's like a digital playground.
  • Dive deep into the captivating world of cybersecurity.
  • And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Astra Security

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.


Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 


We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.


More details right here: https://www.getastra.com/team-and-culture

 

Read more

Tech stack

skill iconGo Programming (Golang)
skill iconPython
skill iconReact.js
skill iconNextJs (Next.js)
skill iconPHP
TypeScript

Company video

Astra Security's video section
Astra Security's video section

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security vulnerabilities.

Photos

Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Ananda Krishna
Profile picture
Shikhil Sharma
Profile picture
Human Resources

Company social profiles

bloginstagramlinkedintwitter

Similar jobs

LodgIQ
Remote only
4 - 8 yrs
₹20L - ₹30L / yr
PMS
CRS
RMS

What You’ll Do

Key Responsibilities

 Collaborate with vendors to gather requirements for API development and ensure

technical feasibility.

 Collect API documentation from vendors; document and explain business logic to

use external data sources effectively.

 Access vendor applications to create and validate sample data; ensure the accuracy

and relevance of test datasets.

 Translate complex business logic into documentation for developers, ensuring

clarity for successful integration.

 Monitor all integration activities and support tickets in Jira, proactively resolving

critical issues.

 Lead QA testing for integrations, overseeing pilot onboarding and ensuring solution

viability before broader rollout.

 Document onboarding processes and best practices to streamline future

integrations and improve efficiency.

 Build, train, and deploy machine learning models for forecasting, pricing, and

optimization, supporting strategic goals.

 Drive end-to-end execution of data integration projects, including scoping, planning,

delivery, and stakeholder communication.

 Gather and translate business requirements into actionable technical specifications,

liaising with business and technical teams.


 Oversee maintenance and enhancement of existing integrations, performing RCA

and resolving integration-related issues.

 Document workflows, processes, and best practices for current and future

integration projects.

 Continuously monitor system performance and scalability, recommending

improvements to increase efficiency.

 Coordinate closely with Operations for onboarding and support, ensuring seamless

handover and issue resolution.

Desired Skills & Qualifications

 Strong experience in API integration, data analysis, and documentation.

 Familiarity with Jira for ticket management and project workflow.

 Hands-on experience with machine learning model development and deployment.

 Excellent communication skills for requirement gathering and stakeholder

engagement.

 Experience with QA test processes and pilot rollouts.

 Proficiency in project management, data workflow documentation, and system

monitoring.

 Ability to manage multiple integrations simultaneously and work cross-functionally.

Required Qualifications

 Experience: Minimum 4 years in hotel technology or business analytics, preferably

handling data integration or system interoperability projects.

 Technical Skills:

 Basic proficiency in SQL or database querying.

 Familiarity with data integration concepts such as APIs or ETL workflows

(preferred but not mandatory).

 Eagerness to learn and adapt to new tools, platforms, and technologies.

 Hotel Technology Expertise: Understanding of systems such as PMS, CRS, Channel

Managers, or RMS.

 Project Management: Strong organizational and multitasking abilities.

 Problem Solving: Analytical thinker capable of troubleshooting and driving resolution.


 Communication: Excellent written and verbal skills to bridge technical and non-

technical discussions.


 Attention to Detail: Methodical approach to documentation, testing, and deployment.

Preferred Qualification

 Exposure to debugging tools and troubleshooting methodologies.

 Familiarity with cloud environments (AWS).

 Understanding of data security and privacy considerations in the hospitality industry.

Read more
Burgundy Hospitality pvt ltd
Mumbai
2 - 5 yrs
₹4L - ₹6L / yr
Interior design

Job Description: Design Consultant


As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.


Job Requirements:

Delivering an outstanding customer experience:

  • Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
  • Attending to walk in customers’ inquiries.
  • Promoting sales of high-end furniture and lifestyle accessories.
  • Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
  • Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
  • Building and maintaining strong relationships with customers to foster loyalty and repeat business.


Sales and Business Development:

  • Meeting and exceeding sales targets and KPIs set by the management.
  • Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
  • Building a robust pipeline of potential customers and maintaining an accurate customer database.
  • Identifying opportunities to cross-sell and up-sell products and services to customers.
  • Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.


Store Operations:

  • Ensuring that the store is well presented, and the products are displayed attractively and prominently.
  • Maintaining accurate inventory records and ensuring the store is adequately stocked.
  • Ensuring that the store is clean, tidy, and meets health and safety standards.
  • Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.


Candidate Qualifications & Skill Requirements:

  • Bachelor’s Degree in Architecture or Interior Designing
  • 2+ years of experience in retail sales, preferably in luxury furniture industry.
  • Excellent verbal and written communication skills.
  • Strong sales and negotiation skills.
  • Demonstrated ability to build and maintain strong customer relationships.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail for tracking information in MIS.


Location: Prabhadevi, Mumbai

Reporting To: Boutique Manager


About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Read more
1st home
at 1st home
1 recruiter
Bhavesh Dewasi
Posted by Bhavesh Dewasi
Bengaluru (Bangalore)
1 - 5 yrs
₹1L - ₹4L / yr
Search Engine Optimization (SEO)
Google Adwords
Facebook Marketing
Social Media Marketing (SMM)
Working on SEO activities like identifying the right keywords to target, tracking and updating those keywords regularly, and optimizing the website title and description accordingly
Working on off-page SEO and building external links on high domain websites, getting featured in high Domain Authority publications
Working on email marketing and creating emailers and running automated campaigns
Researching on influencers, bloggers, competitors, etc and reaching out to them using email/LinkedIn
Using various tools like SEMrush, Ahrefs, etc. for tracking
Learning and configuring marketing automation software
Working on paid ads like Facebook, Instagram & PPC.
Read more
Fraazo
at Fraazo
3 recruiters
Snehal Pereira
Posted by Snehal Pereira
Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 10 yrs
₹5L - ₹10L / yr
Operations
Supply Chain Management (SCM)
Operational efficiency
What is Fraazo?

FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence

About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.

What will you do:
 Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
 Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
 Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
 Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
 Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
 Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
 Ensure Documentation at all levels through continuos monitoring and Auditing;
 Training of the team members on Quality Specifications, Defect Matrix etc.,
 RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
 Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
 Drive 5S and KAIZEN culture across all areas.
 Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
 Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
 Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
 Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
 Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,

You should apply If you have:
 B.E. (Mechanical/Food technology/Agriculture/Electrical)
 5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
Read more
bluelupin
bluelupin
Agency job
via Hearken staffing solution by Priyanka Beniwal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 5 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux

Skills Required:

  • Deep understanding of React.js and its fundamentals, ideally including modern features like hooks
  • Excellent understanding of TypeScript/Javascript including the OOP concept and how shadow DOM and DOM work
  • Experience with widely used React.js state managers like Flux/Redux
  • Knowledge of RESTful APIs
  • Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM etc
  • Knowledge of the overall browser rendering behaviour and measuring and optimising performance
  • Strong hands-on experience with source code management systems like Git
Read more
Gateway TechnoLabs Pvt Ltd Gateway Group of Companies
Ahmedabad
0 - 1 yrs
₹3L - ₹5L / yr
skill iconJava
skill iconNodeJS (Node.js)
skill iconReact.js
skill icon.NET
MERN Stack
+4 more

Hello,

We are conducting Walk In Interviews for MCA & MSc IT in .Net OR Java OR MEAN/MERN OR QA technology for a rewarding career with Gateway group of companies:

Interview would consist of an assessment Test, Technical round and HR round. (as per your performance at each stage).

Selected candidates would be put under a short training program and then would start working with us on live projects:

Eligibility Criteria
Good Communication Skills
Good Analytical Skills
Batch Year 2020/21/22


About US:

Established in 1997, The Gateway Corp (http://www.thegatewaycorp.com">www.thegatewaycorp.com), is a privately held global enterprise, headquartered in India & The Netherlands. The Gateway Corp is the principal holding company and promoter of all Gateway Group Companies, comprising of 20 independent operating companies across 17 countries. Each Gateway Group Company operates independently under the guidance & supervision of its board of directors & shareholders. These companies consist of publicly listed companies, companies focused on disruptive innovation & research, joint ventures, industry focused technology consulting companies, technology platforms and software services companies. The inherent DNA of each Gateway Group Company is to deliver tangible & measurable business value to global customers.

Each brand at Gateway specializes in offering a niche capability to our clientele across 30+ countries around the world. Our businesses run on the same set of values and ethics, with a singular motto of adding an incremental value to our clients’ businesses. We have a shared mission and we collectively work towards it within our chosen specified areas.

 

Key Highlights:

  • Headquartered in India & Netherlands.
  • Branches in 16 Countries.
  • 7 Development Centers across the globe
  • 12 practices, Catering to 8 Industries.
  • Global Team Strength of 1600.
  • 100% Debt Free since inception.
  • 80% Repeat Business from existing customers
  • Best human practices, Audited and certified by Intertek, external agency.
  • Onsite opportunities (Short term & Long term).
  • Celebrating Womanhood & Motherhood separate policies for women employees.
Regards
Read more
Kratikal
at Kratikal
3 recruiters
Divya Sharma
Posted by Divya Sharma
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹5000 - ₹10000 / mo
Human Resources (HR)
Recruitment
Interviewing
Recruitment/Talent Acquisition
Selected intern's day-to-day responsibilities include:
1. Screen resumes and application forms
2. Schedule and confirm interviews with candidates
3. Post, update and remove job ads from job boards, careers pages, and social networks
4. Recruitment
5. Handle the initial round of interview
6. Assist HR manager in day to day activities.
Read more
Casey Foods Opc Pvt Ltd
at Casey Foods Opc Pvt Ltd
14 recruiters
Hr Caseyfoods
Posted by Hr Caseyfoods
Odisha
4 - 7 yrs
₹2L - ₹3L / yr
Sales
Marketing
skill iconLeadership
Location : Kendrapara,Bhadrak,jajpur,JagatsinghpurWe are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have - - A Bachelor's degree, with sales as your core dream.- Proven Sales Experience.- Fantastic track record of meeting sales target.- A passion towards multitasking and team building.- Ability to work under pressure.- Strong problem-solving, organizational and management skills.- Excellent negotiation, convincing and consultative sales expertise.- Effective communication skills.- Exceptional customer orientation knowledge.Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:- Manage sales operations in assigned district to achieve revenue goals.- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.- Identify skill gaps and conduct trainings to sales team.- Work with team to implement new sales techniques to obtain profits.- Assist in employee recruitment, promotion, retention and termination activities.- Conduct employee performance evaluation and provide feedback for improvements.- Contact potential customers and identify new business opportunities.- Stay abreast with customer needs, market trends and competitors.- Maintain clear and complete sales reports for management review.- Build strong relationships with customers for business growth.- Analyze sales performances and recommend improvements.- Ensure that sales team follows company policies and procedures at all times.- Develop promotional programs to increase sales and revenue.- Plan and coordinate sales activities for assigned projects.- Provide outstanding services and ensure customer satisfaction.We are looking the following skill sets within a prospective candidate - Strong verbal and written communication skills.- A versatile personality with above average organizational and planning skills.- A person with critical thinking and problem solving ability.- A good team player with creation and handling of team.- A customer centric person with customer centric business agenda.- An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.- A person who can develop transparent marketing strategies to expand brand recognition.Experience :3 - 8 years in FMCG/Retail of Insurance Marketing.CTC - 20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.
Read more
cocopani
at cocopani
1 recruiter
Krishna Iyer
Posted by Krishna Iyer
Pune
0 - 2 yrs
₹1.4L - ₹1.8L / yr
Sales
Business Development
Field Sales
Telesales
We are looking for a sales executive to work as an inside sales person to work with the fastest growing agriculture startup.
Read more
To New Digital
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹4L - ₹12L / yr
Sales
Business Development
Lead Generation
Inside Sales
Ensure the growth and profitability of the - Mobile Learning Solution. Responsible for building long term strategy to create and grow market for the solution, planning and implementing the activities towards achieving growth and profitability related targets. Job Description : - Responsible for lead generation/ business development activities. - Develop deep understanding of customers, their needs, end user pain points and use relevant information in developing business development strategy for eLearning services. - Sales pipeline generation creating a high profile database of prospects in the United States. - Have a competitor mapping in market space and evolve a strategy for selling solutions - Sourcing prospective clients through cold calling and arrange meetings with C level executives and procurement heads. - Set up a steady stream of high quality new business meetings for the sales teams in North America. - Manage & execute research activities as required to compile successful campaign target lists. - Working in concert with the Delivery management teams - Building close relationships with customers - Achieving a Top line Year on Year growth target while aligning with gross margin Will carry targets linked compensation: order booking, revenue targets, new leads - Build strategic partnerships with organisations for a deeper penetration - Manage and motivate the sales team Skills Required : - Demonstrated success in driving and achieving number targets - eLearning domain knowledge. - Ability to connect at C-level and various people in the organization. - Strong Communication and negotiation skills. - Knowledge of Mobile application development. Requirement : - Position : Sales Manager (e-learning, corporate training) - Grow from Individual to Multiple Team Members based on business projections planned by Sales Head - Location : Faridabad (Delhi-NCR) - Qualification : Graduate, MBA from leading institute (Preferably) - Total Experience : 5-7 yrs of exp - Minimum Experience: 4-5 yrs of Marketing / Business Development experience (preferred) - Domain: Sales in L&D / K-12 is preferred. - Individual Contributor ToNewDigital builds next generation mobile products for world's renowned companies. ToNewDigital is based out in Delhi/NCR and US. This opening is for its development headquarters in NCR.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos