Customer Success Specialist

Position: eComm & digital manager (SFCC, SFRA)

Location: Gurgaon

Experience: 7+ year

Qualification: Bachelor degree in IT

Key Deliverables (Essential functions & Responsibilities of the Job):

·         Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.

·         Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction

·         Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.

·         Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.

·         Identify eComm & digital demands in a timely and comprehensive manner and ensure business

·         requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.

·         Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.

·         Accountable for project delivery of applications or technology in time & budgets.

·         Manage personnel and outside contractor(s) as required.

·         Where required, to provide leadership, welfare and coaching to your team.

Key Relationships:

·         Internal business customers in eComm & digita.

·         Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·         Internal staff - direct reports (where applicable)

·         IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·         This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

·         Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front

·         Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.

·         Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

·         Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.

·         Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.

·         Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.

·         This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.

·         Ability to effectively interact with all levels of business via phone, written communication and in person.

·         Management and leadership skills.

Mail updated resume with below details-

Total Experience-

Relevant experience-

Experience in SFCC and SFRA –

Current CTC-

Expected CTC-

Notice period-

Current Location-

Would you be comfortable with job location (Gurgaon) ?

Email: etalenthire[at]gmail[dot] com

Satish: 88O 27 49 743

Total Experience: 4+ years

Mode Of Hire: Permanent

Required Skills Set (Mandatory):  Object Oriented Programming, data structures, algorithms, software design, and database systems.

Desired Skills (Good if you have): Springboot, ElasticSearch, MongoDB, MySQL, Redis, Crawling/ Web Scraping, Programming languages(Java, Python, C, C++)

Job Responsibilities

• Collaborate with Managers and other Engineers to help define, scope, and implement high-quality features that solve critical user needs.
• Break down requirements into architecture and deliver code, while keeping operational issues in mind.
• The ability to own end-to-end responsibility right from the requirement to release.
• Write clear documentation so that other engineers can jump in and get things done.
• Actively participate in design and code reviews.
• Help take Tracxn to the next level as a world-class engineering team

Job Requirements

• ​​Experience with building backend services. Strong algorithm and CS skills.
• 4+ years of experience designing and implementing large‐scale distributed systems.
• Experience with multiple programming languages (Java, Python) and data stores (MongoDB, MySQL, Redis, etc)
• Proven ability to work in a fast-paced, agile, and in ownership, and results-oriented culture.
• Strong problem-solving and analytical skills.

Culture

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

About Tracxn

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem. We are a team of 800+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team

Tracxn's Technology team is 50+ members strong and growing. The technology team is subdivided into multiple smaller teams, each of which owns one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team as compared to an individual.

We work on an array of technologies, including but not limited to Spring, Elastic Stack, Kafka, Mongo, MySQL, Redis,  ReactJS, Next.js, Node, AWS Lambda,  Ansible, etc. 

We value ownership, continuous learning, consistency, and discipline as a team.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Job Requirements: 

• Have an innovative approach, an ability to understand the prospective needs of the market and then develop business opportunities 
• Technical presentation and commercial negotiation skills 
• Business development through engagement with B2B customers developed via relationships with Architects/ Interior designers, high end real-estate developers 
• Ownership of all facets of the sales process including the design detail, product recommendation & selection and sales process for customer opportunities generated through B2B contacts 
• Manage the B2B sales pipeline, forecast monthly sales, and identify new business opportunities 
• Handle the sales process from pre-sales to after-sales services by coordinating with internal stakeholders to deliver an exceptional customer experience 
• A detailed understanding of the Ligne Roset brand, and its product categories in order to craft design solutions for the customer 
• An ability to work with a defined timeline to deliver expected results  

Skills & Qualification: 

• A Graduate (BA/B.com/ B.sc) or higher qualification 
• An excellent network in the high-end furniture retail industry with a particular focus on architects, interior designers and real-estate developers 
• Pro-active planner and executor 

• Should have excellent business communication skills, both verbal and written 
• Strong-minded with a robust personality required 
• A background from the High-end home furniture, lighting appliances, sanitaryware or similar products that are used in luxury residential projects. 

Reporting Manager: Business Head 

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=

LogiNext is looking for a dynamic flexible marketer who will be responsible for the growth of our inbound sales channels. You will be responsible for developing and analysing the performance of offline and online campaigns, ensuring that all marketing material is in line with our brand identity. Ultimately, you will build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects. You have exposure to large scale cloud SaaS based software companies or from B2B domain. You have an ability to perform in agile and multi-tasking work environments, which will lead you to remarkable growth and leadership opportunities at LogiNext.

Responsibilities

Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door Strictly follow the content/editorial calendar to stick to industry standard content marketing and amplification process which will gradually increase qualified audience to our owned properties (including blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.). Design, build and maintain our social media presence Identify trends and insights, and optimize spend and performance based on the insights Collaborate with internal teams to create landing pages and optimize user experience Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis Produce valuable and engaging content for our website and blog that attracts and converts our target groups Connect with influential media outlets and journalists to place stories about company news and other initiatives. Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

Bachelor’s degree of higher in Arts/Commerce/Science/Technology 2 to 3 years of experience in B2B Marketing Understanding of marketing methodologies and blogging software (WordPress) in order to generate traffic and understand converting visitors into qualified leads. Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns Demonstrable experience in managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns Demonstrable experience in marketing together with the potential and attitude required to learn Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, Web Trends) A sense of aesthetics and a love for great copy and witty communication Experience in public relations, corporate communications, content marketing, or event management will be an added advantage Able to work and thrive in a fast-paced, rapidly changing work environment

Product Manager 

About us: 

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Who are we looking for? 

We are looking for team players with natural product intuition who can help us build world-class solutions  for the logistics space in India. You will be developing various parts of the application that will directly affect  the user experience. We are working on some ground-breaking assignment and fleet optimization solutions,  dynamic pricing algorithms, active-geofencing and heat-map analysis. You’ll get an opportunity to work with  some of the best minds in the country to make a major dent in the 150-billion-dollar surface transport  industry.

Roles & Responsibilities:  

• We’re seeking a talented product leader to define and execute against a giant vision that we have for the  logistics sector 

• Deeply understand Porter’s mission and strategies. 

• Lead market, user research; drive innovation, definition, roadmap planning, deliverable tracking and design  of new Porter products and product features to deliver against team and company goals. 

• Requires challenging all members of cross-functional team (engineering, business, design, etc.) to think  boldly and creatively and then to funnel that energy into concrete products and execution plans. 

• Be data driven: The product design and direction should be based on data (customer behaviour analytics, business metrics etc.). Solicit and embrace critical feedback. 

• Monitor and measure launched products and feed leanings back into product development process. • Clearly communicate product plans, benefits and results, as appropriate, to all the stakeholders. 

Skills Required: 

● Software engineering experience and a very sound technical understanding. 

● Have an experience in delivering consumer Internet products from the ideation board to the customer ● Stellar design instincts and product taste 

● Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending  desire to grow and learn. 

● Minimum 3 to 5 years’ experience in Product management

Create and maintain database tables, views, indexes, and triggers.

Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.

Develop and maintain high-quality stored procedures.

Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security

Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.

Optimize database queries and ensure table locking/deadlocks happen in production.

Optimize large, complicated SQL statements & Stored Procedures.

Cost optimization of Amazon instances using databases.

Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels

Knowledge of message queuing, indexing, and high-performance data concept

Knowledge of JSON and PostgreSQL support for JSON.

Good Grasp of ETL concepts

Work with front-end developers to define simple yet powerful APIs

Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.

Coordinate with product managers and leadership teams to build effective database objects

Excellent verbal and written communication skills

Good attitude towards work and flexibility

Ability and willingness to handle multiple tasks in a fast-paced environment

Ability to evaluate alternative solutions and/or workarounds

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile

1.Take daily doubt sessions for their respective subjects (Phys/Chem/Maths) 

2.Problem solving and solution preparation
3.Content Creation (DPP's, test series etc) and supervision.

Responsibilities:

• Build reusable code and libraries for future use.
• Own & build new modules/features end-to-end independently.
• Collaborate with other team members and stakeholders.

Requirements:

• Thorough understanding of Node.js, JavaScript, its quirks, and workarounds.
• Excellence in at least one framework like strongloop loopback, express.js, sail.js etc.
• Excellence in at least one Javascript framework like Angular, vue.js, Ember, React or Backbone.
• Basic architectural understanding of modern day web applications.
• Diligence for coding standards.
• Must be good with git and git workflow.
• Experience of external integrations is a plus.
• Working knowledge of AWS, GCC, Azure.
• Expertise with linux based systems.
• Experience with CI/CD tools like jenkins is a plus.
• Experience with testing and automation frameworks.
• Extensive understanding of RDBMS systems.
• Interpersonal Go-getter attitude and a passion for making killer web applications.
• Good communication and interpersonal skills.
• Ability to work in a high pressure environment.
• Ability to quickly understand complex problems and devise effective solutions.
• Knowledge of D3/NodeJS/AngularJS/lodash etc.
• Experience on Cloud as a platform or Infrastructure.
• Inclination to application design standards.