Customer Success Specialist

at Astra Security

Customer Success Specialist

Astra Security

Company

Home

Customer Success Specialist

at Astra Security

Posted by Human Resources

1 - 3 yrs

₹7L - ₹10L / yr

Remote only

Skills

Customer onboarding

NPS

Renewals

Customer Retention

SaaS

Customer Success

Churn management

Product renewals

Consultative Selling

Business-to-business

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview:

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

Roles & Responsibilities:

Ensuring a smooth customer on-boarding
Championing product adoption
Maintaining high NPS
Ensuring renewals of the accounts assigned to you
Understanding customer requirements and translating them into deliverables.
You will be attending to customer emails and phone calls on a daily basis
You will be looking after stakeholder management between various teams and customers.
Experience working with brand image and promoting value through customer experience
Building a rapport with the customers
You will be up-selling and cross-selling complementary Astra products
You will be ensuring timely delivery by communicating across teams
Diligently maintain customer success platform

Requirements for this role:

1-3 years of experience in customer success
Excellent written and verbal communication skills
Technical knowledge required to work in a cyber security organization’s customer-facing role
Ability to build rapport with the stakeholders
Willingness to work in a remote setup

Benefits of joining the Astra Squad:

Embrace the cosy remote work lifestyle.
Feel the startup adrenaline pumping through your veins.
Revel in our open, growth-centric ambiance; it's like a digital playground.
Dive deep into the captivating world of cybersecurity.
And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

About us:

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.

Role Overview:

Roles & Responsibilities:

Ensuring a smooth customer on-boarding
Championing product adoption
Maintaining high NPS
Ensuring renewals of the accounts assigned to you
Understanding customer requirements and translating them into deliverables.
You will be attending to customer emails and phone calls on a daily basis
You will be looking after stakeholder management between various teams and customers.
Experience working with brand image and promoting value through customer experience
Building a rapport with the customers
You will be up-selling and cross-selling complementary Astra products
You will be ensuring timely delivery by communicating across teams
Diligently maintain customer success platform

Requirements for this role:

1-3 years of experience in customer success
Excellent written and verbal communication skills
Technical knowledge required to work in a cyber security organization’s customer-facing role
Ability to build rapport with the stakeholders
Willingness to work in a remote setup

Benefits of joining the Astra Squad:

Embrace the cosy remote work lifestyle.
Feel the startup adrenaline pumping through your veins.
Revel in our open, growth-centric ambiance; it's like a digital playground.
Dive deep into the captivating world of cybersecurity.
And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

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About Astra Security

Founded :

2017

Type :

Product

Size :

20-100

Stage :

Profitable

About

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.

More details right here: https://www.getastra.com/team-and-culture

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.

More details right here: https://www.getastra.com/team-and-culture

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Python

React.js

NextJs (Next.js)

PHP

TypeScript

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Sr SDE’s take ownership of team architecture, providing a system-wide view and design guidance. They drive engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards. They work to resolve the root cause of endemic problems which may require them to influence software decisions made by other teams. When confronted with discordant views, they are able to find the best way forward and influence others to follow that path (build consensus). They actively contribute in recruiting and help others leverage their expertise, by coaching and mentoring in organization or at their locations. They provide technical assessments for promotions in SDE job family.

As a norm, Amazon SDE’s have industry-leading technical abilities. They recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations. They write high quality, maintainable, and robust code, often in Java or C++. They solve problems at their root, stepping back to understand the broader context. They build flexible systems without over-engineering and choose simple, straightforward solutions over more complex ones. They understand a broad range of data structures and algorithms and know how, when and when not to use them; recognize and use design patterns to solve business problems. They understand how operating systems work, perform and scale. Sr SDE’s write software that is easy for others to contribute to.

Amazon SDE’s build software for business’ sake, not for technology’s sake. They have an understanding and empathy for Amazon’s customers and business objectives, particularly those aspects relevant to their teams and divisions. They work in a team, driving things forward, they collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

Key Responsibilities include: -  Ability to architect and design right solutions starting with broadly defined problems  Provide technical mentorship/leadership to other engineers  Drive best practices and engineering excellence  Development of code in object oriented languages like Java and C++.

Preferred Qualifications  The ability to take raw product requirements and develop software architectures and designs to bring them to life.  10+ years of experience building successful production software systems  A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field). Post-graduate degree: Master’s or Ph.D. with focus in machine learning is big plus.  Development in cloud environment  Mastery of the tools of the trade, including a variety of modern programming languages (Java/C++/C#, JavaScript, C/C++,Python) and open-source technologies (Linux, Spring, Hibernate)

UI/UX Developer

at liquiloans

5 recruiters

Posted by Sunil Liquiloans

Mumbai

2 - 5 yrs

₹4L - ₹12L / yr

User Interface (UI) Development

HTML/CSS

PHP

Laravel

jQuery

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.Responsibilities:1. Develop new user-facing features2. Build reusable code and libraries for future use3. Ensure the technical feasibility of UI/UX designs4. Optimize application for maximum speed and scalability5. Assure that all user input is validated before submitting to back-end6. Collaborate with other team members and stakeholders

Finance Manager

at Zepo Technologies Pvt Ltd

5 recruiters

Posted by Nisha Nair

Mumbai, Navi Mumbai

1 - 3 yrs

₹1L - ₹3L / yr

Account Management

Taxation

Payroll Management

At Zepo, we’re looking for a highly-motivated startup-savvy Finance Executive who want to make a career in finance, enjoy handling accounts & playing with numbers. This role requires you to have a lot of attention to detail, confidentiality and thoroughness. Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self every single time. If you are smart, driven and determined to make a difference, Life at Zepo is something that you will love. We guess Reid Hoffman said it best, "Startups are like jumping down a cliff and building a plane on your way down." YOUR RESPONSIBILITY: The Job role will be majorly revolving around these 4 important tasks: 1. Accounting ● Day to day admin and accounting tasks ● Manage Payments via Cheque, NEFT, RTGS ● Handling Cash Flow Statements ● Maintaining Bank Pass Books ● Handling TDS & GST Compliance ● Produce month-to-month reports. ● Advice the management on how to handle finances better ● Work constantly towards minimizing costs. ● MIS reporting 2. Company Secretarial Work ● Coordination with CS of the company to meet the Statutory compliances 3. Finance Management ● Coordination with the Company CA & CS ● Bank Reconciliation ● Manage daily expenses/voucher of office staff ● Handle Payroll of staff ● Invoice Processing and Maintenance ● Monitor company accounts to ensure payments to be up to date. ● Client file & ledger maintenance. Desired Skills and Experience What are we looking for in you - with regards to skill ● Minimum 1 years of experience handling accounts ● Some knowledge about filing I.T Returns & Service-tax returns ● Knowledge of BRS. ● High proficiency in Excel ● Knowledge of E-Filing & E-Accounting. ● Good Knowledge of Accounting & Statutory Forms ● Basic knowledge of Statutory Audit. What we are looking for in you - as a person ● Attention to detail, confidentiality and thoroughness ● Ability to establish priorities & work independently ● Motivated & self-starter - you are entering a startup ● Ability to accurately identify the key elements of data or a problem, understand the problem & generate appropriate solutions ● Ability to quickly absorb and analyze large amounts of information ● Highly organized as well as flexible Most importantly, you should be diligent, enthusiastic & passionate about a career in Finance! It would be good & preferred if ● You have worked under a CA or a Bcom graduate with 1 year of experience or just passed your CA exams. ● You have some prior work experience as an accounts executive in any web-development company or a software company ● Being a qualified CA in not mandatory, however a graduation or post graduation with finance as a major is a must P.S. ● Location is Mumbai. ● Read this to know more on what it is like working at Zepo - http://www.zepo.in/career.html