Customer Success Manager (Vietnamese speaking)

About the Role

We are seeking motivated DevOps Interns to join our team remotely for a 3-month internship. This internship provides hands-on experience with cloud platforms, CI/CD pipelines, and automation tools. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.

Responsibilities

• Assist in setting up and managing CI/CD pipelines.
• Work with cloud infrastructure (AWS, Azure, or Google Cloud).
• Support deployment, monitoring, and scaling of applications.
• Automate routine operational tasks using scripts and tools.
• Collaborate with developers to improve build and release processes.
• Help maintain system reliability, security, and performance.
• Document workflows, configurations, and best practices.

Requirements

• Basic understanding of Linux/Unix systems and shell scripting.
• Familiarity with version control (Git/GitHub).
• Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).
• Exposure to containerization tools like Docker (Kubernetes knowledge is a plus).
• Understanding of cloud services (AWS, Azure, or GCP preferred).
• Problem-solving skills and willingness to learn quickly.
• Ability to work independently in a remote setup.

What You’ll Gain

• Real-world exposure to DevOps tools and workflows.
• Mentorship and guidance from experienced engineers.
• Completion Certificate after the internship.
• Letter of Recommendation based on performance.
• Opportunity to strengthen your resume and portfolio.

Internship Details

• Duration: 3 months
• Location: Remote (Work from Home)
• Stipend: Unpaid
• Perks: Completion Certificate + Letter of Recommendation

Role & Responsibilities:

• Business Development responsible for growing sales on, ETT – Sales, Certification solution, Reskilling Offerings, Persona Based Offering and content Development.
• Identifying, recruiting (MOU) and on-boarding new channel partners (( Lars Vars , Distributors, Learning partners , Hardware OEM’s )
• Create and execute business plans ( joint calendars for certification ) to meet sales goals.
• Working with partner to plan and Execute GTM plans to generate and grow demand (Certification, Certification Add on, Persona Onboarding, Reskilling, Onboarding Add on, ETT)
• Upselling & Cross-selling to partners to achieve higher Sales.
• Analyze market trends and accordingly develop sales plans to increase brand awareness.
• Evaluate partner sales performance and recommend improvements.
• Educate partners about product portfolio and complimentary services offered.
• Address partner related issues, sales conflicts and pricing issues in a timely manner.
• Manage sales pipeline, forecast monthly sales and identify new business
• Deliver customer presentations and attend sales meetings and partner conferences.
• Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.
• Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities

Ideal Candidate:

• 1+ years of B2B Sales / Channel Sales / Partner Management experience in IT Solutions, Training Solutions, Certification Sales, or Technology Services.
• Must have experience working with channel partners, system integrators, resellers, or strategic alliances
• Must have supported or driven partner-led sales cycles, including requirement alignment, proposal coordination, and deal closure
• Business Planning & GTM Execution):Experience creating joint business plans, certification calendars, GTM strategies, and sales campaigns with partners.
• Must be able to coordinate across partners, internal teams, and end customers effectively.
• Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory.

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Male candidates only

About the Company:

A fast-growing, innovation-driven organization in the medical equipment industry, dedicated to developing cutting-edge diagnostic technologies that enhance accessibility and efficiency in healthcare. The company offers advanced, affordable solutions such as smartphone-powered microscopes and AI-assisted diagnostic tools used widely across hospitals, laboratories, and clinics.

Role Overview:

We are looking for a result-oriented and dynamic Regional Sales Manager – East (Male Candidates Only) to lead and expand sales operations across the Eastern region of India. The role involves driving sales growth, managing the regional team, and strengthening relationships with key stakeholders in the medical and diagnostic ecosystem.

Key Responsibilities:

• Manage and grow sales operations across West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states.
• Develop and implement effective regional sales strategies to achieve and exceed business targets.
• Identify new business opportunities and expand the distributor/dealer network.
• Lead, mentor, and motivate the regional sales team for maximum productivity.
• Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.
• Track market trends, competitor activities, and provide market intelligence to the NSM.
• Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements:

• Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).
• 4–6 years of experience in medical device or diagnostic sales, including 2–3 years in a managerial role.
• Must have prior experience in the medical equipment or diagnostic industry.
• Proven leadership, communication, and negotiation skills.
• Strong understanding of the Eastern Indian healthcare market.
• Willingness to travel extensively across the assigned region.

Perks & Benefits:

• Competitive salary + performance-based incentives
• Travel allowance and expense reimbursement
• Continuous learning and professional development
• Opportunity to work with cutting-edge diagnostic technologies in a high-growth organization
• 6 working days per week
• Target-based role

Exp: 4-8yrs

Notice period: Max 30 days

Location: Andheri East

Working Days- 6 Days with Sunday off (2nd Saturday off as well)

Key Responsibilities:

 Design, develop, and maintain WinForms applications.

 Knowledge of .NET languages including C#, & Winforms is Mandatory.

 Collaborate with cross-functional teams to define, design, and implement new

features.

 Write clean, scalable, and efficient code using C# and ASP.NET.

 Develop and maintain SQL Server databases, including writing complex

queries and stored procedures.

 Troubleshoot, debug, and optimize existing applications.

 Participate in code reviews and contribute to team knowledge sharing.

 Ensure application security, performance, and reliability.

Qualifications:

 Bachelor’s degree in Computer Science, Information Technology, or a related

field.

 Minimum of 3 years of experience in .NET development.

✅ Maintain and update employee records, attendance, and HR documentation.

✅ Assist in payroll processing and leave management.

✅ Support employee engagement and welfare initiatives.

✅ Ensure compliance with company policies and labor regulations.

✅ Coordinate with different departments to resolve HR-related queries.

Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.

Roles & Responsibilities :

    * Proven experience in Java8, Spring Boot, Microservices/API

    * Strong experience with Kafka, Kubernetes

    * Strong experience in using RDBMS (Mysql) and NoSQL.

    * Experience in working in Eclipse / Maven environments.

    * Hands-on experience in Unix / Shell scripting.

    * Hands-on experience in fine-tuning application response/performance testing.

    * Experience in Web Services.

    * Strong analysis & problem-solving skills

    * Strong communication skills - both verbal and written

    * Ability to work independently with limited supervision

    * Proven ability to use own initiative to resolve issues

    * Full ownership of projects/tasks

    * Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines

    * Eagerness to learn

    * Strong team-working skills

• Conduct competitive analyses of other websites that operate in the same space
• Prepare customer analyses based on our target demographic and initial transactions
• Participate in creating a content development strategy
• Coordinate with UI design team on issues like navigation, page routing, product page design and more
• Track usability goals and prepare reports for senior management
• Develop mockups for our development and design team
• Conduct usability tests on each independent type of page on the website and create a report showcasing your findings

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

• End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
• Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
• Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

• Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
• Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
• Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
• Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
• Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
• Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
• High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others

• Project Management.
• Responsible for the delivery of a set of projects/ operations for a single large account or multiple accounts.
• Takes ownership of logistics and resource needs during start-up and growth of an account.
• Defines and implements transition strategy when taking over from other suppliers.
• Leads account steering committee meetings.
• Leads task forces to complete SBU-level initiatives.
• Leads account growth and sustenance through pre-sales support and constant engagement with customers in collaboration with other service lines.
• Creates teaming agreements/ sub - contracts to forge alliances/ partnerships for account growth/ sustenance.
• Conducts structured review of projects and audits projects (for process compliance) and fixes the gaps with corrective actions.
• Benchmarks against industry best practices and drives/manage change within the delivery structure, processes/ operations accordingly.
• Drives innovations to improve customer service at the account level.

Requirements

• Looking for Strong Experience in Enterprise Learning and Corporate Learning Projects 
• Strong Experience in End to End Project Management Lifecycle 
• Excellent Project Management Skills - Project Estimations, Project Metrics, Meeting Deadlines, Project Reporting 
• Strong in Project Planning,Project Monitoring and Followup, Project Proposals and Client Follow-Ups,

• Assess the nature of product or service issues and resolves support problems..
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts.
• Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
  Perform Gap-Fit analysis
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
• Develop functional and technical specifications for delivering new and maintaining existing business applications.
• Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
• Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client