Customer Success Manager (Vietnamese speaking)

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru. Our platform helps enterprises ship secure mobile applications fast, and we have secured 300+ global enterprises including Fortune 500 brands across India, South-East Asia, the Middle East, and the US.

We are a 65+ strong team working in a highly collaborative, fast-paced environment, building something meaningful at the intersection of cybersecurity and developer experience.

The Opportunity

We are looking for a Solutions Consultant to be the technical backbone of our EU/US sales motion. Partnering closely with Account Executives, you will own the technical narrative during the sales cycle - running demos, leading PoCs, handling RFPs, and helping prospects see exactly how Appknox solves their mobile security challenges.

This role is ideal for someone with 1-2 years of experience in pre-sales, solutions engineering, or security consulting who is technically strong and equally comfortable in front of prospects.

What You’ll Do:

• Lead tailored product demonstrations and Proof-of-Concept (PoC) engagements with clear success criteria
• Respond to RFPs, RFIs, and security questionnaires with technical accuracy and speed
• Act as the technical and solution providing authority for prospects - mapping Appknox capabilities to their SDLC, CI/CD pipelines, and compliance requirements (GDPR, PCI-DSS, OWASP Mobile Top 10, DORA)
• Support AEs on account strategy, discovery preparation, and competitive positioning
• Maintain pre-sales activity and PoC status in HubSpot with rigorous hygiene
• Build and maintain reusable pre-sales assets: demo scripts, PoC playbooks, objection-handling guides, and RFP answer banks
• Enable new and existing AEs with product knowledge and periodic feature releases. 

What We’re Looking For:

Experience & Background

• 1-2 years in a pre-sales, Technical support (Tier 2 or 3) solutions engineering, technical onboarding, or security consulting role at a B2B SaaS or cybersecurity company
• Prior experience supporting EU or US enterprise sales cycles is an advantage

Technical Skills

• Working knowledge of mobile platforms (Android/iOS) and common mobile security risks (OWASP Mobile Top 10, MASVS)
• Comfortable with API documentation, SDK integration patterns, and CI/CD concepts – credible in front of developers and AppSec engineers without needing to write production code
• Familiarity with security testing tools (e.g. Burp Suite, MobSF, Checkmarx, or equivalent) is a plus

Pre-Sales & Communication

• Ability to run structured, value-driven demos and manage multi-stakeholder evaluations
• Strong written English for RFP responses and technical proposals
• Can translate complex security topics into clear business risk for CISOs, procurement leads, and VP Engineering alike
• Comfortable working EU/US-aligned hours in a hybrid setup

Interview Process:

R1: Profile Evaluation - TA

R2: Technical Screening - Pre-Sales / Security Knowledge Assessment

R3: Mock Demo & PoC Scoping Exercise

R4: Interview with Head of Sales

R5: HR Discussion & Offer

Compensation & Benefits:

• Competitive base salary + performance-based incentives aligned with industry benchmarks
• Equity after 12 months, based on impact created
• Comprehensive medical insurance for you and your family (coverage up to 5 Lacs, including parents)
• Corporate NPS (pension) enrolment for long-term financial security
• Wellness perks: gym membership and mental health support
• Flexible hybrid work model with trust-based autonomy

Why Join Us?

• Global Exposure: Support deals with Fortune 500 companies and leading enterprises across Europe and the US - meaningful work from day one.
• High Impact Role: Pre-sales is where deals are won. You will be a visible, valued partner to the sales team and directly influence revenue.
• Learning & Growth: Continuous development through on-the-job training, professional courses, and mentorship from senior leaders.
• Transparent Culture: Open communication and direct access to founders. You will see exactly how a profitable, high-growth SaaS company operates.
• Responsibility & Ownership: Autonomy to own your function, push your boundaries, and make a real impact.

Ready to secure the future of mobile apps? If you’re a technically strong pre-sales professional with a passion for cybersecurity and enterprise sales, we want you on our team.

Key Responsibilities:

  Design, develop, and maintain efficient, reusable, and reliable Go code.

  Implement and integrate with back-end services, databases, and APIs.

  Write clean, scalable, and testable code following best practices and design patterns.

  Collaborate with cross-functional teams to define, design, and ship new features.

  Optimize application performance for maximum speed and scalability.

  Identify and address bottlenecks and bugs, and devise solutions to these problems.

  Stay up-to-date with the latest industry trends, technologies, and best practices.

Required Qualifications:

  Proven experience as a Golang Developer or similar role in software development.

  Proficiency in Go programming language, paradigms, constructs, and idioms.

  Experience with server-side development, microservices architecture, and RESTful APIs.

  Familiarity with common Go frameworks and tools such as Gin.

Knowledge implementing monitoring, logging, and alerting systems

  Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

  Understanding of code versioning tools, such as Git.

  Strong understanding of concurrency and parallelism in Go.

  Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

  Excellent problem-solving skills and attention to detail.

  Ability to work effectively both independently and as part of a team.

Strong Performance Marketing / D2C / E-commerce Marketing Profiles.

Mandatory (Experience 1): Must have 3+ years of hands-on experience in planning, executing, and scaling paid performance marketing campaigns for D2C or E-commerce brands across platforms like Google Ads and Meta (Facebook & Instagram)

Mandatory (Experience 2): Proven experience in end-to-end campaign management, including campaign setup, budget allocation, bid strategy, audience targeting, optimization, and scaling for revenue growth

Mandatory (Experience 3): Strong understanding of key performance metrics such as CAC, ROAS, CTR, CPC, and conversion rate (CVR), with demonstrated ability to optimize campaigns for efficiency and ROI

Mandatory (Experience 4): Hands-on expertise in tools and tracking systems including Google Analytics, Google Tag Manager, Meta Pixel, and UTM tracking for performance measurement and attribution

Mandatory (Experience 5): Experience in running multi-channel campaigns across Google (Search, Display, YouTube) and Meta platforms, with strong knowledge of re marketing, dynamic ads, and funnel optimization strategies

Mandatory (Experience 6): Strong analytical skills with experience in A/B testing, audience segmentation, and deriving actionable insights from campaign data using Excel/Google Sheets or dashboards

Mandatory (Experience 7): Experience in managing budgets, forecasting performance, and driving monthly revenue/sales targets with end-to-end ownership of campaign outcomes

Mandatory (Domain): Must have experience working with D2C / E-commerce / Consumer brands (preferably in high-growth categories like FMCG, Health & Wellness, or Lifestyle)

Submit this assignment to get evaluated: 

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About role:

• Pre-Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Doing research and making a list of potential leads. Outreach to leads at Scale leading to selling Voice AI agent to businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 15-25k per month || Full time 4 - 6 LPA
• Ideal Profile: Interest in building a sales career, great communication, good discipline, basic understand of tech (AI)
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

We are seeking a dynamic and motivated Field Sales Executive to join our sales team. The ideal candidate will be responsible for generating new business and maintaining existing client relationships through face-to-face meetings and presentations. This role requires a high level of travel and interaction with clients in various locations.

Key Responsibilities:

1. Client Visits: Conduct regular visits to current and potential clients to present our products/services.
2. Sales Targets: Meet and exceed sales targets and goals as set by the company.
3. Market Analysis: Conduct market research to identify new business opportunities and provide feedback on market trends.
4. Product Demonstrations: Deliver detailed presentations and demonstrations of our products/services to clients.
5. Relationship Management: Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business.
6. Negotiation and Closing: Negotiate terms and conditions with clients and close sales deals.
7. Reporting: Prepare and submit detailed sales reports and forecasts to the Sales Manager.
8. Customer Support: Provide after-sales support to clients and address any issues or concerns.
9. Team Collaboration: Work closely with the sales and marketing teams to develop and implement effective sales strategies.
10. Compliance: Ensure all sales activities comply with company policies and procedures.

Qualifications:

1. Education: Bachelor’s degree in Business, Marketing, or a related field.
2. Experience: Minimum of [X] years of experience in sales, preferably in a field sales role.
3. Skills:

• Strong communication and interpersonal skills.
• Proven track record of achieving sales targets.
• Excellent negotiation and closing skills.
• Ability to work independently and manage time effectively.
• Proficiency in using CRM software and MS Office Suite.

1. Other Requirements:

• Valid driver’s license.
• Willingness to travel extensively

Job Positions: Relationship Manager/ Senior Relationship Manager

Experience: 0 to 2 Years

·        Good communication in English and Kannada is must.

·        Only male candidates are preferred (who has passion towards his carrier in field sales).

·        Any sales experience are considered. (Experience in automobile industries is an added advantage).

·        Bike with DL is must.

Salary: 17,000 to 24,000 INR + Incentives+ Petrol expense and free insurance.

Job Location: Bangalore

(Nayandhalli, Nagadevanhalli, Bannerghatta, Lalbagh, Dabaspet, Kankapura Road, Magadi Road, Kalyan Nagar, Kr Puram and Brookefield)

About HeyCoach:

We are an exceptional group of highly skilled individuals, passionate about addressing a fundamental challenge within the education industry. Our team consists of talented geeks who possess a deep understanding of the issues at hand and are dedicated to finding innovative solutions. In our quest for excellence, we are constantly seeking out remarkable individuals who can contribute to our growth and success.

Whether it's developing cutting-edge technologies, designing immersive learning experiences, or implementing groundbreaking teaching methodologies, we consistently strive for excellence.

Job Summary:

Are you a seasoned competitive programmer with a passion for mentoring and inspiring others? Do you have a knack for problem-solving and a drive to lead a community of aspiring coders to new heights? If so, we want you to join our team as a Competitive Programming Lead at HeyCoach!

Key Responsibilities:

• Mentorship and Training: Provide guidance and mentorship to aspiring competitive programmers, helping them enhance their problem-solving skills and algorithmic knowledge.
• Content Development: Create and curate high-quality programming challenges, tutorials, and resources tailored to various skill levels.
• Community Engagement: Foster a vibrant and inclusive community of programmers by organizing regular contests, webinars, and interactive sessions.
• Performance Tracking: Monitor and track the progress of participants, offering personalized feedback and strategies for improvement.
• Collaboration: Work closely with other team members to develop and implement innovative training programs and initiatives.
• Stay Updated: Keep abreast of the latest trends and advancements in competitive programming to ensure our training programs are cutting-edge.
• Team Management: Handle and support team members, ensuring they are aligned with the goals and objectives of our programs.

Qualifications:

• Proven experience in system design and competitive programming with a strong track record in major contests (e.g., Codeforces, LeetCode, TopCoder, etc.).
• Excellent problem-solving skills and a deep understanding of algorithms and data structures.
• Passion for teaching and mentoring aspiring programmers.
• Strong communication and interpersonal skills.
• Ability to create engaging and educational content.
• Self-motivated and able to work independently as well as part of a team.

Overview: 

• Design and develop Rest APIs. 
• Create documentation around processes including front-end design and service architecture. 
• Follow industry trends regarding backend-end technologies and techniques. 
• Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc. 
• Build content and data driven enterprise level web application which works for Multiple clients in multiple countries. 

Relevant experience and Exposure: 

• 1+ years relevant work experience showing growth as a Backend developer. 
• Extensive technical experience and development expertise in C#, .Net core, Web services (REST) 
• Proficient with OOPS and Design principles. 
• Expertise in writing clean, secure and refactored code. 
• Knowledge and hands-on Experience with Test Driven Development. 
• Experience with relational and non-relational Database technologies like SQL, MongoDB. 
• Proficient with Git or any source code management tool. 
• Excellent listening, writing skills and strong technical competency are essential. 
• Creative and efficient in proposing solutions to complex, time-critical problems. 
• Strong analytical and problem-solving skills with a high attention to detail. 

Nice to haves: 

• Experience with .Net core. 
• Experience with public cloud offerings (AWS, Azure etc.). 
• Knowledge of CI/CD tools like Jenkins, Docker, Spinnaker etc. 
• Exposer to an Agile Development Methodology would be beneficial. 
• Atlassian suit knowledge (Jira particular). 

• Ideal candidate should have 4-7 years of hands-on product design experience with mobile and web products, and proven leadership and team-building skills.
•  An outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery
• Ability to understand and analyze user needs and conduct frequent, iterative usability testing in parallel with development. 
• Highly proficient with designing & prototyping tools like Sketch, Zeplin, Balsamiq, llustrator / Photoshop. 
• Deep understanding of design methodologies, principles and visual design.
• Someone with a MDes from any premium design colleges with 4-5 years of experience or a Bachelor with minimum 5 years of experience
• Strong in visual UI skills and have basic knowledge of UX.
• Good Communication skills
• People Management skills
• Ability to work nimbly across multiple projects, with fast-paced, iterative product development cycles