What will you do?
●Improve customer service experience, create engaged customers, and facilitate organic growth
●Take ownership of customers’ issues and follow problems through to resolution
●Develop service procedures, policies, and standards
●Keep accurate records and document customer service actions, and discussions
●Analyze statistics and compile accurate reports
●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment
●Keep ahead of the industry’s developments and apply best practices to areas of improvement
●Adhere to and manage the approved budget
●Maintain an orderly workflow according to priorities
You should apply if, you have
●Verbal and written proficiency in English and Vietnamese
●1-2 years of proven working experience in customer-facing roles
●Excellent knowledge of management methods and techniques
●Working knowledge of customer service software, databases, and tools
●Awareness of the industry’s latest technology trends and applications

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Job Title : Java Backend Developer
Experience : 3 – 8 Years
Location : Pune (Onsite) (Pune candidates Only)
Notice Period : Immediate to 15 Days (or serving NP whose LWD is near)
About the Role :
We are seeking an experienced Java Backend Developer with strong hands-on skills in backend microservices development, API design, cloud platforms, observability, and CI/CD.
The ideal candidate will contribute to building scalable, secure, and reliable applications while working closely with cross-functional teams.
Mandatory Skills : Java 8 / Java 17, Spring Boot 3.x, REST APIs, Hibernate / JPA, MySQL, MongoDB, Prometheus / Grafana / Spring Actuators, AWS, Docker, Jenkins / GitHub Actions, GitHub, Windows 7 / Linux.
Key Responsibilities :
- Design, develop, and maintain backend microservices and REST APIs
- Implement data persistence using relational and NoSQL databases
- Ensure performance, scalability, and security of backend systems
- Integrate observability and monitoring tools for production environments
- Work within CI/CD pipelines and containerized deployments
- Collaborate with DevOps, QA, and product teams for feature delivery
- Troubleshoot, optimize, and improve existing modules and services
Mandatory Skills :
- Languages & Frameworks : Java 8, Java 17, Spring Boot 3.x, REST APIs, Hibernate, JPA
- Databases : MySQL, MongoDB
- Observability : Prometheus, Grafana, Spring Actuators
- Cloud Technologies : AWS
- Containerization Tools : Docker
- CI/CD Tools : Jenkins, GitHub Actions
- Version Control : GitHub
- Operating Systems : Windows 7, Linux
Nice to Have :
- Strong analytical and debugging abilities
- Experience working in Agile/Scrum environments
- Good communication and collaborative skills
About the Role
As an SDET II, you'll own significant parts of our test infrastructure and drive quality strategy across the engineering team. You'll design testing approaches for complex features, mentor junior engineers, and make architectural decisions that impact how we approach automation at scale.
What You'll Do
- Architect and implement test frameworks and infrastructure
- Design testing strategies for new features and platform capabilities
- Mentor SDET I engineers and conduct technical code reviews
- Refactor and optimize existing test suites for maintainability and performance
- Make architectural decisions about test design patterns and abstractions
- Build and manage AWS-based test environments and infrastructure
- Integrate testing earlier in the development lifecycle through cross-team collaboration
- Optimize CI/CD pipeline performance and test execution times
- Develop custom tooling and reporting to surface quality insights
Technical Requirements
Core Skills:
- Advanced TypeScript expertise: generics, decorators, advanced typing patterns, type inference
- Deep understanding of asynchronous programming, concurrency, and race condition prevention
- Strong software design principles with domain-driven design (DDD) approach
- Extensive experience with Playwright including deep knowledge of fixtures architecture
- Expert-level Git, GitHub, and distributed version control workflows
- Layered architecture design: understanding PCOM (Page Component Object Model) and POM patterns
- Object-oriented design in test frameworks—building scalable abstractions over linear scripts
- API testing and orchestration (REST/GraphQL integration with UI workflows)
Infrastructure & DevOps:
- AWS: EC2 configuration, CloudWatch log analysis, debugging cloud environments
- Terraform for infrastructure as code (plus)
- Docker: containerization, docker-compose, image management
- CI/CD debugging: analyzing pipeline failures, optimizing execution
- Advanced reporting: Allure configuration, Playwright HTML reports, custom reporting solutions
Additional Experience:
- Test infrastructure development and framework architecture
- Design patterns implementation (Factory, Builder, Facade, Composite)
- Performance optimization at scale
- npm ecosystem and package management
Job Summary:
We are looking for a dynamic and results-driven Business Development Intern with 1 to 2 years of experience in IT sales to join our team. The ideal candidate will have a strong background in selling IT solutions and services, with a proven track record of achieving sales targets and building long-term client relationships.
Responsibilities:
*Identify new business opportunities and potential clients
*Generate leads through networking, cold calling, and other business development techniques
Requirements:
* Must have good communication skills (English)
* Knowledge of different portals such as LinkedIn sales navigator, Upwork, Guru, Apollo Benefits:
*Opportunity for career growth and development
*Dynamic and supportive work environment
*Flexible working hours
OfficeTimings:10 am to 7 pm
Working days- Monday to Friday (5 days)
systems, exceedingly comfortable with writing code in JS. Must be a Jest Tester.
● Experience with test automation suites and have implemented an automated test
Experience with functional and load testing for RESTful APIs.
● Comfortable digging/investigating the architecture of systems looking for potential
problems and/or experience with bug tracking tools.
● Problem solver who is not limited/hindered by programming languages. Open to learning
new technologies to expand personal impact.
What are the Key Responsibilities:
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
What are we looking for:
- Bachelor’s degree in computer science, information technology, or a similar field.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills
Job Description
Desired Skills: Oops, Core Java/J2EE, Collections, Exception Handling, Multi-Threading, JDBC.
Key skills:
- Should have good knowledge on object-oriented design, good adaptive skills.
- Good knowledge in designing and developing applications using Java EE platforms
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
DevOps Engineer
KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.
DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.
Ultimately, you will execute and automate operational processes fast, accurately, and securely.
Skills and Experience
- 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
- Build and Deployment Management (Gitlab).
- Experience in writing automation scripts using Shell, Python, and Terraform based.
- Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
- System Administration skill set.
- Docker/Kubernetes container infrastructure and orchestration
- Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
- Monitoring, metrics collection, and distributed tracing
- Infrastructure as code” – Experience with Terraform preferred.
- Strong AWS Deployment Experience
- Provide system-level technical support
- Desire to learn new technologies while supporting existing
Roles and Responsibilities
- End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
- Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
- Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
- Develop, improve, and thoroughly document operational practices and procedures.
- Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
- Agile software development practices
- Understand IT processes, including architecture, design, implementation, and operations
- Open Source development experience
- Self-motivated, able and willing to help where help is needed
- Able to build relationships, be culturally sensitive, have goal alignment, have learning agility
Location: Bangalore
About KNOLSKAPE
KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.
More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.
KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.
We are building a global content marketplace that brings companies and content
creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.
Our Team
We are a 25+ member company and is scaling up rapidly in both team size and our ambition.
If we were to define the kind of people and the culture we have, it would be -
a) Individuals with an Extreme Sense of Passion About Work
b) Individuals with Strong Customer and Creator Obsession
c) Individuals with Extraordinary Hustle, Perseverance & Ambition
We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring
a company that can outlast its builders and create a massive impact on the lives of our
employees, creators, and customers alike.
Our Investors
We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners
Job Responsibilities:
● Design, develop, test, deploy, maintain and improve ML models
● Implement novel learning algorithms and recommendation engines
● Apply Data Science concepts to solve routine problems of target users
● Translates business analysis needs into well-defined machine learning problems, and
selecting appropriate models and algorithms
● Create an architecture, implement, maintain and monitor various data source pipelines
that can be used across various different types of data sources
● Monitor performance of the architecture and conduct optimization
● Produce clean, efficient code based on specifications
● Verify and deploy programs and systems
● Troubleshoot, debug and upgrade existing applications
● Guide junior engineers for productive contribution to the development
The ideal candidate must -
ML and NLP Engineer
● 4 or more years of experience in ML Engineering
● Proven experience in NLP
● Familiarity with language generative model - GPT3
● Ability to write robust code in Python
● Familiarity with ML frameworks and libraries
● Hands on experience with AWS services like Sagemaker and Personalize
● Exposure to state of the art techniques in ML and NLP
● Understanding of data structures, data modeling, and software architecture
● Outstanding analytical and problem-solving skills
● Team player, an ability to work cooperatively with the other engineers.
● Ability to make quick decisions in high-pressure environments with limited information.











