Customer Success Manager (Vietnamese speaking)

Roles & Responsibilities

We are seeking a highly skilled Senior QA Automation Engineer to join our dynamic team. This role is ideal for a passionate automation expert who thrives on building robust test frameworks, mentoring team members, and driving quality excellence across our products. You will play a pivotal role in shaping our automation strategy while ensuring the delivery of reliable, scalable test solutions.

Key Responsibilities:

• Design, develop, and maintain automated test suites using Playwright for end-to-end testing
• Implement and optimize test frameworks using TestNG/JUnit to ensure comprehensive test coverage
• Build and manage automation projects using Gradle build tool
• Develop and execute comprehensive testing strategies that align with product requirements and business objectives
• Mentor and guide junior QA engineers in automation best practices and technical skills development
• Conduct thorough code reviews to maintain high-quality automation code standards
• Debug and troubleshoot complex test failures, identifying root causes and implementing solutions
• Collaborate with cross-functional teams including developers, product managers, and DevOps to integrate automation into CI/CD pipelines
• Drive continuous improvement initiatives in test automation processes and methodologies
• Champion quality assurance best practices across the organization

Ideal Candidate

• Strong Senior QA Automation / SDET Engineer Profile with robust Java skills
• Mandatory (Experience 1): Must have 4+ YOE in Automation QA Testing with atleast 3+ years of strong exposure to Java
• Mandatory (Experience 2): Must have proven experience with Playwright/Selenium for end-to-end test automation and strong hands-on experience with Java (The resume should clearly highlight hands-on Java experience through relevant projects or responsibilities, rather than only mentioning Java in the skills section)
• Mandatory (Experience 3): Must have strong proficiency in TestNG and/or JUnit
• Mandatory (Core Skills 1): Solid understanding of QA principles, testing strategies, and best practices
• Mandatory (Core Skills 2): Excellent debugging and troubleshooting capabilities
• Mandatory (Company): Product Company
• Mandatory (Note): No hire policy from Sprinklr
• Preferred (Experience) - Working knowledge of Gradle

Job Summary:

We are seeking a motivated and enthusiastic Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for selling our products or services over the phone, email, and other digital channels to potential clients. The ideal candidate should be an excellent communicator, have a strong sales aptitude, and possess the ability to work in a fast-paced environment.

Key Responsibilities:

• Reach out to potential customers via phone, email, and other digital channels to sell our products or services.
• Develop and maintain relationships with customers to build long-term partnerships.
• Conduct research to identify potential customers and understand their needs.
• Explain the features and benefits of our products or services to customers and address any questions or concerns they may have.
• Close sales and achieve weekly and monthly sales targets.
• Collaborate with marketing and sales teams to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date records of customer interactions and sales activities in our CRM system.
• Participate in regular sales training and stay up-to-date on industry trends and product knowledge.
• Provide exceptional customer service to ensure customer satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Must have worked with SAAS companies selling to the US market
• 2+ years of experience in inside sales or related fields.
• Excellent communication skills, both verbal and written.
• Strong sales aptitude and ability to negotiate effectively.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and sales tools.
• Goal-oriented and results-driven with a strong focus on achieving targets.
• Ability to work well in a team environment.
• Strong problem-solving skills and ability to think creatively.
• Positive attitude and ability to handle rejection professionally.

We offer a competitive salary package with incentives and opportunities for career growth. If you are a driven and results-oriented individual with a passion for sales, we encourage you to apply for this exciting opportunity.

5+ years of experience in Content Management Systems in general, with at least 3+ yrs. of specific Sitecore experience required. Sitecore 8.X+ experience is ideal.

· Bachelor's in computer science, software engineering or similar

· Hands-on Sitecore development experience.

· The .NET Framework including Visual Studio, C#, and ASP.NET MVC with an understanding of the basics of front end technologies.

· Client-side browser technologies including JavaScript, CSS, and HTML, Responsive Web Design, JQuery and other front end development tools. Experience with Agile methodologies

· Experience with REST, Web Services, Web application frameworks

· Experience with build automation tools

· Experience in TDD and software testing frameworks

· Knowledge of IDEs and source control management (ideally TFS, GIT, SVN or similar)

· Strong adherence to a consistent delivery methodology and associated deliverable generation

We are seeking a skilled Node.js + Python Developer to join our team. The successful candidate will be responsible for developing and maintaining web applications using Node.js and Python. The ideal candidate will have a strong understanding of both Node.js and Python, as well as web application development. Responsibilities:

Developing and maintaining web applications using Node.js and Python

Write clean and efficient code that adheres to Node.js and Python coding standards

Collaborate with other developers and team members to design and implement new features

Troubleshoot and debug issues in existing code

Create and maintain technical documentation

Requirements:

Strong knowledge of Node.js and Python

Familiarity with front-end technologies such as HTML, CSS, and JavaScript

Experience with MySQL/Mongo and database design

Good understanding of object-oriented programming and design patterns

Strong problem-solving skills and attention to detail

Good communication skills and ability to work in a team environment

Preferred Qualifications:

Experience with popular Node.js frameworks such as Express or Koa

Experience with OpenAi APIs

Knowledge of machine learning and data science libraries in Python such as TensorFlow, Scikit-learn, and Pandas

Experience with RESTful API development

Experience with payment gateway integrations

We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.

Responsibilities

Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.

Build an incremental sales pipeline for financial services solutions.

Be a thought leader in the rapidly evolving and disruptive space of BFSI.

Regularly liaising with existing clients to identify new business opportunities.

Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

Understand and clearly articulate CRMNEXT value proposition.

For this role you must have:

Experience in handling large enterprise accounts in domestic and international geographies

Experience of selling enterprise business applications to large banks

Experience in deepening client engagements and developing uncontested market space.

Critical thinking and strong decision-making abilities

Experience in devising Strategic Plans to expand sales and sales forecasting

Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation

You will have a dual role of a technology and business expert and help make decisions that will impact the business.

Excellent verbal and written communication skills

Prior experience of Customer facing role.

Good experience into CRM Sales/ Business development.

Strong expertise and passion for the banking and financial services vertical.

Qualifications

BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.

Job Description

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

• MUST - SAFe Agile Certification and experience delivering in a SAFe environment
• Good knowledge in SaaS product and evolving trends
• Strong - hands on- project management experience from inception to closure phases
• Technical business analysis experience in consulting and digital transformation solution
• Hands-on technical expertise
• Appetite to learn fast in a changing environment

Job Requirements

Skills / Competencies

• 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
• 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
• 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
• Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
• Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Software Development experience; experience in building and leading strong engineering teams
• Solid software development background including design patterns, data structures, test driven development
• A product mindset for owning the set-up of the end to end delivery process and tools
• Leading multiple projects with revenue, quality and timeline accountability
• Proven in delivering enterprise programs and comfortable working with a remote regional team
• Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
• Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
• Should have experience of leading all Agile ceremonies
• Proficient in delivery and quality metrics, burn down charts, progress and status reporting
• Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
• Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
• Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

• Desire to work in fast paced environment along with project and time management skills
• Good attitude toward work and Strong problem solving
• Excellent verbal and written communication skills
• Ability to work independently or with a group
• Should have a clear thinking process
• Should be able to manage a team
• Should have a learning agility

Qualification

• 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
• 3 to 5 years of Agile product/project management experience
• BE / B Tech or equivalent from any recognized university
• SAFe Agilist or SAFe PO/PM Certification

We have an urgent opening for a SHOPIFY APP DEVELOPER with 2 to 3 years of Experience, for Day Shift working. Having hands-on experience with customizing Shopify templates and fully functional Shopify websites.

Responsibilities and Duties

Job Description:
- Understanding of various design patterns and custom Shopify app.
- Strong knowledge of liquid programming language.
- Generate custom–tailored Shopify theme and altering pre-existing template.
- Act as Shopify expert, specializing in all facets of the eCommerce platform.
- Strong hands to Install & Customize new Shopify app.
- Shopify App Development would be an advantage.
Organizational Skills :
- Must be very organized, punctual, and detail-oriented
- Fast learner & interested in new technologies
- The ability to remain cool under pressure.
Key Skills:
SHOPIFY/HTML5, CSS3, JavaScript/jQuery/AJAX.

• Experience of min 7-10 years in Technology

• Master’s Degree / relevant certification

• Enable the team to design solutions with a sustainable architecture in mind, collaborating in building a clear and shared understanding/vision of it within the team.
• Actively support team wellness through building an environment of trust, openness and safe experimentation.
• Train and Mentor the team in the correct understanding of technical practices, enabling the team to identify how to get most value out of them within the context of the project.
• Comply with development and corporate processes and standard practices.
• Status reporting.
• Responsible for defining and setting baselines.
• Plan, schedule, execute, report and control the strategy to move releases to staging and live environments, ensuring the integrity of the live environment is protected and that the correct components are released.
• Take care of team logistics in terms of anticipating development environment needs and engaging whoever needed to make them timely available for the team.

• Expert knowledge of key Web technologies as HTML5, CSS3, 
• Expect in JavaScript / AJAX, NodeJS, React.
• Expert knowledge of OO Analysis and Design, 
• Expert on Design Patterns and Frameworks as NodeJS, React.
• Knowledge of Agile methodologies (Scrum).

• Candidate must possess good communication skills.
• Creative bent of mind
• Self-motivation to work independently and strong work ethic.
• Ability to work in a team, and adapt to new and evolving processes.
• Flexibility with shifts & week offs is a must.
• Team management 
• Capacity to understand and develop a business Vision
• Flexibility and adaptable
• Goal-Oriented
• Experience leading and managing a team
• Mentoring a team
• Deep experience with Agile
• Passion around technology
• Creative
• Player- coach mentality
• Strong communication skills

We are looking for creative and smart candidates who are passionate about Web Development, can manage projects/teams and handle clients on a day to day basis.

The candidate must have 1 year - 2 years of experience.

We specialize in web-based software solutions for Finance, logistics, supply chain management, and inventory management. We have also created smart systems for several organizations and are relied on by organizations across India.