SCRUT Automation

Position: Software Development Engineer - 2

Location: Bangalore/Remote

Role Overview

We are looking for a Software Development Engineer - 2 with 4-6 years of experience who is passionate about writing clean, scalable code and enjoys solving complex backend challenges. As part of the engineering team, you’ll work on designing, developing, and maintaining backend services, primarily in Python, with exposure to other backend technologies like Node.js and Go. You'll contribute to our microservices architecture, APIs, and cloud-native solutions, ensuring security and performance at scale.

Responsibilities

• Write, test, and maintain scalable and efficient backend code in Python (FastAPI or similar frameworks).
• Collaborate with cross-functional teams to design and implement APIs and microservices.
• Ensure code quality by writing and reviewing test cases, and conducting code reviews.
• Handle bug fixing and troubleshooting for backend systems as needed.
• Build and optimize backend systems to positively impact business outcomes.
• Design and implement cloud-native solutions with a focus on performance and security.
• Monitor system health and continuously improve performance and reliability.
• Contribute to process and code improvements, focusing on best practices.

Must-Have Technical Skills

• 4-6 years of experience working with Python (preferably FastAPI or other frameworks).
• Strong understanding of OOP principles and best coding practices.
• Experience in designing and releasing production APIs.
• Proficiency in RDBMS and NoSQL databases.
• Familiarity with microservices and event-driven architecture.
• Experience in cloud-native application development (SaaS).
• Knowledge of cloud services such as GCS, AWS, or Azure.
• Strong focus on security in design and coding practices.

Good-to-Have Skills

• Experience in building and maintaining CI/CD pipelines.
• Hands-on experience with NoSQL DBs.
• Exposure to working in a cloud environment and familiarity with infrastructure management.
• Aggressive problem diagnosis and creative problem-solving skills.
• Excellent communication skills for collaborating with global teams.

About Us 

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture. 

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Why should this job excite you?

• Flat-hierarchy, performance-driven culture 
• Rapid growth and learning opportunities
• Comprehensive medical insurance coverage 
• A high-performing action-oriented team 
• Competitive package, benefits and employee-friendly work culture

Note: Due to a high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.