Business Development Manager

SEO & Outreach Specialist

EXPERIENCE : 3 - 5 Years

As we scale our inbound engine, we’re looking for an SEO & Outreach Specialist who can turn great content into discoverable, high-performing assets that drive measurable impact across organic channels.

Role Summary:

We are looking for a technical + content-savvy SEO expert to lead our organic growth initiatives. This role is critical for driving qualified traffic to our website through on-page optimization, outreach, and distribution.

Roles & Responsibilities:

●      Optimize blog content for targeted keywords, internal linking, and schema.

●      Manage Quora, Reddit, and Web 2.0 content distribution to drive referral traffic.

●      Build backlinks through ethical outreach, guest posting, and partnerships.

●      Conduct keyword research to support content planning and campaign SEO.

●      Track and report on rankings, backlinks, domain authority, and traffic impact.

●      Collaborate with content and design teams to implement best SEO practices.

Must have skills:

●      3-5 years of experience in SEO for B2B websites.

●      Must have: Pragmatic SEO & programmatic SEO experience.

●      Hands-on experience with Ahrefs, SEMrush, Google Search Console, etc.

●      Familiarity with link-building strategies, outreach, and community engagement.

●      Good writing/editing sense to tweak content for optimization.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

●      Experience with Quora/Reddit or guest post partnerships.

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key Responsibilities :

• Design and develop new, end-to-end financial product experiences in BFSI domain for Retail Consumers
• Work cross-functionally with Engineering teams across multiple product teams to drive buy-in on new product
• Experiences and engineering frameworks.
• Work closely with your’s and other engineering teams with a keen eye towards scalable architecture to design and implement new 0→1 integrations with an appetite to quickly scale from 1→n across products.
• Recruit and build an entirely new engineering team and move fast in converting new ideas to product.
• Collaborating with Product,Design, Leadership and other functions, while maintaining high product quality and reliability.
• Staying ahead of the curve by lending a stable structure to the teams and products while bringing operational.
• Excellence as products mature.

What You’ll Need :

• 10+ years of overall experience with 3+ years of Engineering Management experience, managing a diverse set of candidates(frontend, backend, mobile), across various technologies. Good software engineering methodology- meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
• Exceptional technical skills in backend with significant experience building and operating critical high-scale systems with a hands-on approach to lead from the front when the situation calls for it.
• Ability to think and analyze both breadth-wise (client, server,DB, control flow) and depth-wise (threads, sessions, space-time complexity)while designing and implementing services
• Exceptional design and architectural skills
• Expertise and interest in growing teams-interviewing junior and senior engineers, collaborating with a recruiting team, smoothly onboarding new team members

Future Scope of joining Navi :

• Navi’s future, and hence your future, is boundless. We want to start with reimagining the BFSI industry to a tech-forward, customer centric sector.
• For your personal future, at NAVI, the impact and dedication you bring forth with your work is what matters the most.If you show enthusiasm and dedication, promotions, team-jumps and vertical changes are all easily within your reach, as is exponential career growth.

Who will be my Stakeholders :

• Our customers come first. they will be your priority, always.
• Your team members will be passionate, responsible, outspoken and innovative. - Your managers will be there to guide you through any problems you may face. They will show you the way, but you will have to walk to the path.
• Your leaders will live and breathe to ensure that Navi runs smoothly, your customers are happy, and that every employee working in Navi grows as a professional

Other Perks :

• Hyper-growth opportunities
• Flexibility to move across business domains
• Unlimited leaves.
• Satisfaction of building something from scratch and driving it till the end

• Prospecting for potential new clients and turn this into increased business.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationship with new clients.
• Set up meetings between client decision makers and company's decision makers and company's practice leaders/ Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
• Participate in pricing the solution/services.
• Handle objection by clarifying, emphasizing agreement and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationship.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

Job Description

Must have Skill Sets 

• Go lang + Microservices
• Familiarity with MAC/Linux environment, Shell script 
• GRPC ● JavaScript & JSON 
• Knowledge of microservices and architecture 
• Knowledge of Uber Tech Stack would be a bonus ○ Will ensure candidate who are selected will undergo training on Uber Stack as a part of their induction to Uber 
• Basic SQL knowledge 

Expectations from the candidate 

• Strong hands-on experience in understanding requirements and creating microservices using Go lang.. 
• Exceptional debugging and problem-solving skills on large codebase 
• Be a proactive thinker and demonstrate keen sense to find solutions to challenging problems
• Product sense: Create more than beautiful code. Play a crucial role in choosing what we build and how we build it. 
• A penchant for collaboration & a team player: Work cross collaboratively to drive impact across orgs. Be open to candid feedback for improvement. When required step up to the role of a tech-lead to ensure effective coordination and communication 
• Independent to explore all the end points in UBER environment and coordinate with different Line of Business to understand the correct microservice for a business use case. 
• Ability to convert a high-level PRD into a detailed ERD for execution. Coordinate with business teams to understand the functional requirement and convert it into engineering logic

Primary Skills :

4+ Years with Java

2+ with Microservices

6 months to 1 Year with Golang

Exp : 4+ Years

Location : Bangalore/Hyderabad

Max Budget : 28 Lakhs

End Client : UBER

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

Ideal skills:

1) 2-5 years of professional JavaScript development experience

2) Understanding of asynchronous programming and its quirks and workarounds

3) Comfortable working through the entire stack from the user interface through systems levels

4) Understanding accessibility and security compliance

5) Strong Logical and Analytical Skills

6) Experience in consuming web services (REST) and processing data (JSON)

7) Experience with SQLite, NoSQL, Redis or other databases

8) Proven experience in building API services using NodeJS Express and related frameworks

9) Good understanding of NodeJS asynchronous runtime

10) Good understanding of JS concepts on callbacks and closures

11) Experience in debugging issues related to memory leaks

12) Experience in building highly scalable and high throughput services with sub-second response times

13) Experience with ElasticSearch/Solr

14) Experience working in a collaborative team environment

15) Ability to understand and analyse issues across multiple vendors and interfaces

16) Experience with NoSQL queries

17) Experience with AWS

18) Experience with Android Development

19) Experience in managing/mentoring small teams

In depth knowledge of all of the above is not mandatory but the nature of the work will involve learning and getting involved with all of the above. You would be working directly with key members of the management team to define and drive technical strategy.

Experience in the mobile space is mandatory. Please only apply if you have been part of building a mobile product. Since our product is mobile only, it is essential that you understand implications on the front end.