Growing Stars Consulting India

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

Job Title: Business Development Associate (Soft Sales)

Experience: Freshers to 3 years

Location: Gurgaon

Employment Type: Full Time, Permanent

Education: Undergraduate / Graduate

Working Days: 6 days a week (Rotational week off between Monday to Friday)

Job Description

Growing Stars Consulting Pvt. Ltd. is hiring Business Development Associates. This role focuses on converting users with free subscriptions into paid subscribers — no cold calling involved. We are looking for energetic, driven, and customer-focused individuals who can deliver exceptional results through consultative selling and effective communication.

Key Responsibilities

• Engage with new and existing users through outbound calls to explain products, pricing, and subscription options.
• Convert free plan users into paid subscribers through effective persuasion and product knowledge.
• Maintain follow-ups to ensure successful conversions and address any user queries.
• Handle customer concerns regarding product understanding and usage.
• Follow approved communication scripts and workflows during interactions.
• Ensure excellent customer experience and consistently achieve sales targets.

Required Skills

• Excellent verbal and written communication skills.
• Confident, persuasive, and customer-centric communication style.
• Strong follow-up, negotiation, and closing abilities.
• Ability to perform under pressure and meet deadlines.
• Basic understanding of the stock market or financial products (preferred).

Why Join Us

• Fixed salary with attractive monthly incentives (up to ₹25,000).
• Supportive and youthful work environment.
• Ample growth opportunities based on performance.

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.