Customer Care Executive

Job Title : Technical Team Lead – Engineering Delivery

Experience : 6+ Years

Level : Senior Individual Contributor (Level 1)

Location : Surat / Ahmedabad (On-site)

Employment Type : Full-time

About the Role :

We’re looking for an experienced Technical Team Lead – Engineering Delivery to guide a cross-functional engineering squad comprising Flutter, Backend, QA, and occasionally Data engineers. This position combines hands-on software development with leadership, architecture, and Agile delivery ownership.

Required Qualifications :

• 6 to 9+ years of software engineering experience, with at least 2 to 3 years in a team or squad leadership role.
• Strong backend development expertise in Python, Django/DRF, REST API design, caching, queues, and WebSockets.
• Working knowledge of Flutter/Dart architecture and patterns (state management, navigation).
• Experience with CI/CD (GitHub Actions, Fastlane/Codemagic), containers (Docker), and AWS (EC2/ECS/ECR, S3, CloudFront, CloudWatch).
• Solid testing and observability practices using PyTest, Flutter tests, logs, metrics, traces, and alerts.
• Excellent skills in estimation, prioritization, and communication.

Preferred Skills (Nice to Have) :

• Experience releasing and managing mobile apps (Play Console, App Store Connect, TestFlight).
• Familiarity with Data/ML delivery pipelines (batch vs real-time inference, model rollout/versioning).
• Understanding of security frameworks such as OWASP, secret management, IAM, and VPC basics.
• Prior experience in health-tech, food-tech, or other privacy-sensitive domains.

Tech Stack You’ll Work With :

• Mobile/Web : Flutter (Dart), React (optional)
• Backend : Python, Django/DRF, Celery, Redis, WebSockets
• Data/Storage : PostgreSQL/MySQL, MongoDB
• Infra/DevOps : AWS (EC2/ECS/ECR/S3/CloudFront/CloudWatch), Docker, Nginx, GitHub Actions, Fastlane/Codemagic
• Quality/Observability : PyTest, Flutter Test, Playwright/Cypress, Sentry/Crashlytics, OpenTelemetry

About Selectvia

Selectvia is an e-commerce SaaS platform that enables online sellers to create one shareable link for product listings across multiple platforms, delivering a unified buying experience and simplifying how brands drive traffic and conversions.

We help merchants reduce link chaos, streamline multiple sales channels, and improve conversion journeys from social and marketplace traffic.

Role Overview

We’re looking for a Content Writer with proven experience in SaaS and e-commerce product / marketing content — someone who can craft clear, compelling content that translates Selectvia’s linking-and-multichannel value proposition into business-friendly language.

You will produce content for Selectvia itself as well as its clients, helping brands tell their story around link-consolidation, multi-channel selling, and traffic-to-conversion flows.

Key Responsibilities

• Write SEO-optimized blogs, website copy, case studies, feature-explainers, and social media content around e-commerce SaaS, linking solutions, and conversion optimisation.
• Develop client-facing content for e-commerce brands: product storytelling, marketplace listing guidance, ad copy, campaign landing pages.
• Translate Selectvia’s key messages — such as “one link for multiple platforms”, “immersive buyer experience”, “drive Instagram traffic to your stores”. selectvia.com
• Work closely with marketing, design, growth and client teams to ensure brand voice consistency, alignment with business objectives, and measurable outcomes (traffic, link clicks, conversions).
• Research relevant keywords, topics, and competitor content in the SaaS + e-commerce space to maintain thought leadership and content relevance.
• Create short-form content and captions for LinkedIn, Instagram and other social channels geared towards both SaaS-buyers (brands/merchants) and D2C sellers.

Requirements

• 1–3 years of content writing experience focused on SaaS, martech, or e-commerce industries.
• Strong capability in crafting marketing-led content, with excellent command of English writing, clarity of messaging, and storytelling.
• Comfort writing for both B2B (e-commerce platforms / SaaS) and B2C (e-commerce brand) audiences.
• Familiarity with SEO principles, digital sales funnels, and multi-channel commerce linking.
• Prior experience writing content about link-distribution, marketing automation, social-to-commerce journeys or marketplace selling is a strong plus.
• Bonus: Experience using AI writing assistants, analytics tools, or content optimisation platforms.

What You’ll Get

• A chance to work in a fast-growing SaaS environment focused on e-commerce enablement.
• Exposure to multiple e-commerce clients / brands and diverse content formats (blogs, case studies, ad copy, social) under one roof.
• Opportunity to shape and own brand narratives around linking, conversion and growth.
• Growth potential in content and marketing roles as the company scales.

About the role

We are looking for a AI prompt engineer to assist in designing and organizing digital coloring books and related content for distribution channels. This is a remote/work-from-home position ideal for someone creative, detail-oriented, and eager to learn.

Responsibilities

• Assist in creating and organizing coloring book content (themes, illustrations, layout)
• Design covers and interiors using tools like Canva (basic knowledge is a plus)
• Ensure files are KDP-ready (correct dimensions, formatting, and resolution)
• Support in researching trends and developing ideas for new books
• Maintain an organized asset library for all created content

Location & commitments

• Work from home
• Part-time or full-time based on availability and workload

Candidate requirements

• Creativity and an eye for detail
• Basic knowledge of Canva is a plus (training can be provided)
• Interest in coloring books, publishing, or graphic design
• Willingness to learn and grow in the digital publishing space
• Must have a computer/laptop and internet connection

Salary Structure

• Monthly pay: Up to ₹10,000 based on experience and performance

Role:

• You will be a guide in the entire application lifecycle including research, design, development, testing (dev owns quality), along with continuous deployment and delivery
• You will apply the latest technology thinking from our tech radar, adopt best design practices to solve complex problems and ensure our product is the best in usability.
• You will analyze business, technology challenges and suggest solutions

This opportunity is for you if,

• 4 to 6 years overall experience, 2 to 3 years experience in React Native
• You have experience with building and shipping React Native powered products at scale using Redux/MobX frameworks Android (Java) and iOS (Swift) background
• You have experience in building, deploying, and monitoring changes to critical user flows without disrupting the customer experience and business
• You have the capability to execute rapidly and efficiently in an unstructured entrepreneurial environment
• You have experience with architecture and implementing component-based UI frameworks and design systems
• You have experience working on small, fast-moving teams Understanding of CS fundamentals and how they apply in a front-end engineering scope
• You have knack for writing clean, readable, re-usable code
• You are a great analytical & logical thinker and someone who loves solving problems

Our client is a leading nature-based personal care products company backed by a Private Equity firm. It manufactures and markets Ayurveda/nature-based hair and skincare products under a well-known brand known for its commitment to marry the principles of Ayurveda with the best of natural ingredients to deliver outstanding products to customers across the globe.

What are we looking for?

A passionate backend developer Node.js specifically.

Who Should apply?

Apply only If you

● Think you are atleast 8 on 10 in Node.js

● And have been coding in Node.js for 3+ years

● Are super enthusiastic about building something that adds immense value to the lives of atleast 10Mn people

● Have built things single handedly

● Have immense hunger to learn, grow and prove yourself

Shortlisting Criteria

You will have to do a coding test.

We respect your time and are in no way doubting your skills, but that’s how you would like to hire someone in your team, right?

Why work with us?

Infinite freedom & ownership.

Work directly with the founders.

Zerodha the most profitable startup in the country, only has a 30 member tech team. We’re presently a 4 member tech team, you will be number 5.

Like you, we too love solving for time and space complexities.

What is the company about?

We are creating a stock market of creators.

Where Social Media Influencers can get funded by their fans and in return issue them coins which represent a stake in their future income.Imagine if you had invested in Tanmay Bhatt or CarryMinati 5 years back

• Languages: Javascript, Typescript, CSS
• Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
• Packages manager: npm, yarn
• Knowledge of REST and GraphQL
• Control version: Git
• Hosting & deployment: AWS Amplify
• The automation UI was written in Vue therefore knowing about Vue may be a plus

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Role and Responsibilities

• Execute data mining projects, training and deploying models over a typical duration of 2 -12 months.
• The ideal candidate should be able to innovate, analyze the customer requirement, develop a solution in the time box of the project plan, execute and deploy the solution.
• Integrate the data mining projects embedded data mining applications in the FogHorn platform (on Docker or Android).

Core Qualifications
Candidates must meet ALL of the following qualifications:

• Have analyzed, trained and deployed at least three data mining models in the past. If the candidate did not directly deploy their own models, they will have worked with others who have put their models into production. The models should have been validated as robust over at least an initial time period.
• Three years of industry work experience, developing data mining models which were deployed and used.
• Programming experience in Python is core using data mining related libraries like Scikit-Learn. Other relevant Python mining libraries include NumPy, SciPy and Pandas.
• Data mining algorithm experience in at least 3 algorithms across: prediction (statistical regression, neural nets, deep learning, decision trees, SVM, ensembles), clustering (k-means, DBSCAN or other) or Bayesian networks

Bonus Qualifications
Any of the following extra qualifications will make a candidate more competitive:

• Soft Skills
  • Sets expectations, develops project plans and meets expectations.
  • Experience adapting technical dialogue to the right level for the audience (i.e. executives) or specific jargon for a given vertical market and job function.
• Technical skills
  • Commonly, candidates have a MS or Ph.D. in Computer Science, Math, Statistics or an engineering technical discipline. BS candidates with experience are considered.
  • Have managed past models in production over their full life cycle until model replacement is needed. Have developed automated model refreshing on newer data. Have developed frameworks for model automation as a prototype for product.
  • Training or experience in Deep Learning, such as TensorFlow, Keras, convolutional neural networks (CNN) or Long Short Term Memory (LSTM) neural network architectures. If you don’t have deep learning experience, we will train you on the job.
  • Shrinking deep learning models, optimizing to speed up execution time of scoring or inference.
  • OpenCV or other image processing tools or libraries
  • Cloud computing: Google Cloud, Amazon AWS or Microsoft Azure. We have integration with Google Cloud and are working on other integrations.
  • Decision trees like XGBoost or Random Forests is helpful.
  • Complex Event Processing (CEP) or other streaming data as a data source for data mining analysis
  • Time series algorithms from ARIMA to LSTM to Digital Signal Processing (DSP).
  • Bayesian Networks (BN), a.k.a. Bayesian Belief Networks (BBN) or Graphical Belief Networks (GBN)
  • Experience with PMML is of interest (see www.DMG.org).
• Vertical experience in Industrial Internet of Things (IoT) applications:
  • Energy: Oil and Gas, Wind Turbines
  • Manufacturing: Motors, chemical processes, tools, automotive
  • Smart Cities: Elevators, cameras on population or cars, power grid
  • Transportation: Cars, truck fleets, trains

About FogHorn Systems
FogHorn is a leading developer of “edge intelligence” software for industrial and commercial IoT application solutions. FogHorn’s Lightning software platform brings the power of advanced analytics and machine learning to the on-premise edge environment enabling a new class of applications for advanced monitoring and diagnostics, machine performance optimization, proactive maintenance and operational intelligence use cases. FogHorn’s technology is ideally suited for OEMs, systems integrators and end customers in manufacturing, power and water, oil and gas, renewable energy, mining, transportation, healthcare, retail, as well as Smart Grid, Smart City, Smart Building and connected vehicle applications.

Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

• 2019 Edge Computing Company of the Year – Compass Intelligence
• 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
• 2018 IoT Planforms Leadership Award & Edge Computing Excellence – IoT Evolution World Magazine
• 2018 10 Hot IoT Startups to Watch – Network World. (Gartner estimated 20 billion connected things in use worldwide by 2020)
• 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
• 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
• 2018 The 10 Most Innovative AI Solution Providers – Insights Success
• 2018 The AI 100 – CB Insights
• 2017 Cool Vendor in IoT Edge Computing – Gartner
• 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

About the Data Science Solutions team
In 2018, our Data Science Solutions team grew from 4 to 9.  We are growing again from 11. We work on revenue generating projects for clients, such as predictive maintenance, time to failure, manufacturing defects.  About half of our projects have been related to vision recognition or deep learning. We are not only working on consulting projects but developing vertical solution applications that run on our Lightning platform, with embedded data mining.

Our data scientists like our team because:

• We care about “best practices”
• Have a direct impact on the company’s revenue
• Give or receive mentoring as part of the collaborative process
• Questions and challenging the status quo with data is safe
• Intellectual curiosity balanced with humility
• Present papers or projects in our “Thought Leadership” meeting series, to support continuous learning