Customer Care Executive

Position Overview:

Deqode is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our growing Salesforce practice. The ideal candidate will possess 5.5–10 years of extensive experience in Salesforce Service Cloud and platform development, including Apex programming, Lightning Web Components, Visualforce, and system integrations. This role demands strong technical acumen, attention to detail, and a commitment to best practices in Salesforce application development.

Key Responsibilities:

• Design, develop, and deploy customized Salesforce solutions using Apex (classes and triggers), Visualforce, Lightning Components, and Lightning Web Components (LWC).
• Build responsive and efficient user interfaces using Lightning Pages and custom LWC components.
• Participate in all phases of the software development lifecycle, including design, development, testing, deployment, and support.
• Assist with Salesforce release cycles by implementing and deploying updates to existing applications and code.
• Collaborate with cross-functional teams to gather requirements, define technical specifications, and deliver scalable solutions.
• Integrate Salesforce with external systems, including GenCloud and other third-party platforms.
• Uphold coding best practices and ensure the accuracy and integrity of data within the Salesforce environment.
• Contribute to the creation and maintenance of technical documentation, including solution designs and user guides.
• Stay updated with the latest Salesforce releases and features, incorporating relevant enhancements into ongoing projects.

Qualifications:

Required:

• Bachelor’s/Postgraduate degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 5.5–10 years of hands-on experience in Salesforce platform development, with a strong focus on Service Cloud.
• Proficiency in Apex, Visualforce, Lightning Components, and Lightning Web Components.
• Experience with Salesforce application lifecycle management, deployment strategies, and integrated development environments.
• Proven ability to work with external systems and tools such as GenCloud.
• Strong understanding of Salesforce development best practices and data management principles.
• Excellent problem-solving abilities and communication skills.

Preferred:

• Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, or other relevant credentials.
• Familiarity with Agile development methodologies.
• Experience with version control systems (e.g., Git) and CI/CD tools.

What We Offer:

• A dynamic and innovative work environment focused on continuous learning.
• Exposure to cutting-edge technologies and high-impact projects.
• Flexible working arrangements and a supportive team culture.
• Competitive compensation and benefits.

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping 

businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow 

their revenues via WhatsApp.

Why AiSensy?

AiSensy is building for the next wave of WhatsApp Engagement between 

Businesses and Users. We aim to solve WhatsApp Engagement for Millions

of Businesses with their users and are quite onto it! We're looking for 

energetic and growth-oriented individuals who believe in the mission and 

would love to join the FORCE.

2500+ Paying Customers 

200mn+ WhatsApp Messages done between Businesses and Users 

via AiSensy

Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS & 

more

High Impact as Businesses drive 25-60% Revenues using AiSensy 

Platform

Mission-Driven and Growth Stage Startup 

Job Summary

We are looking for a talented and creative Video Editor to join our team. The ideal candidate will have experience in video production and editing, a keen eye 

for detail, and a passion for storytelling through video.

Responsibilities

Execute the filming of high-quality professional audio and video footage 

(arrange for and operate required camera, audio and lighting equipment) and 

work with the talent to deliver within required schedules learning content 

video assets

Correctly estimate and communicate the time and effort needed to perform tasks.

Contribute to the conceptualization of projects.

Edit content in collaboration with the content team to an exceptional standard

and create repeatable / streamlined processes for on-going and future project 

needs

Ideate, create and manipulate complementary compelling and dynamic 

animated and static graphics to improve comprehension of filmed learning 

content and concepts

Create basic video edits - automated audio syncing, color correction and 

grading, audio noise removal, trimming of non-content footage, basic titling 

and logging of content

Work with the content team to determine methods to improve learning (notes,

multi-windows, illustrations, other learning aids) and technically execute the 

recommendations throughout the lifecycle of a production.

Ensure logical sequencing and smooth running of content (continuity, lip sync,

focus, order of topics, segmentation into clips)

Create the final cut rendered in appropriate formats

Be responsible for the backup and archival of final cut content according to 

SOP guidelines.

Consult and communicate effectively with team members and other company 

stakeholders and interface with other departments to execute ad-hoc video 

projects as required

Handle in-house requests for recording video, with quick editing turnaround 

time and suitable quality to enable uploading of clips onto the company’s 

social media channels

Identify equipment needs and maintain current equipment (including software

/ OS)

Continuously discover and implement new editing technologies and industry’s

best practices to maximize efficiency.

Requirements

2+ years of video editing and design experience in Adobe Premiere Pro and 

After Effects (including sound sync, audio noise removal, lower thirds titling, 

color correction, green screen keying, title animations)

Familiarity with best practices for video recording (audio levels, mic setup, 

lighting setup, camera and related equipment setup and operation)

Familiarity with screen capture software and technologies

Ability to work independently and be a proactive learner

Good communication skills – verbal and written

Excellent project management skills and ability to deliver projects according

to timelines

Qualifications

2+ Yrs. of editing experience.

A portfolio demonstrating an ability to work across a range of visual styles

Position: eComm & digital manager (SFCC, SFRA)

Location: Gurgaon

Experience: 7+ year

Qualification: Bachelor degree in IT

Key Deliverables (Essential functions & Responsibilities of the Job):

·         Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.

·         Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction

·         Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.

·         Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.

·         Identify eComm & digital demands in a timely and comprehensive manner and ensure business

·         requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.

·         Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.

·         Accountable for project delivery of applications or technology in time & budgets.

·         Manage personnel and outside contractor(s) as required.

·         Where required, to provide leadership, welfare and coaching to your team.

Key Relationships:

·         Internal business customers in eComm & digita.

·         Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·         Internal staff - direct reports (where applicable)

·         IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·         This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

·         Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front

·         Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.

·         Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

·         Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.

·         Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.

·         Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.

·         This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.

·         Ability to effectively interact with all levels of business via phone, written communication and in person.

·         Management and leadership skills.

Mail updated resume with below details-

Total Experience-

Relevant experience-

Experience in SFCC and SFRA –

Current CTC-

Expected CTC-

Notice period-

Current Location-

Would you be comfortable with job location (Gurgaon) ?

Email: etalenthire[at]gmail[dot] com

Satish: 88O 27 49 743

 Job Description for QA Engineer:

• 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

    Requirement analysis

·         Acquisition support (Technical analysis)

·         Automotive ECU software development

·         Diagnostic (UDS) function development

·         Software testing

·         Technical collaboration with internal/external development parties

• Proven software development experience and iOS skills development
• Proven working experience in iOS app development and
• Have published at least one original iOS app
• Experience with iOS SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experienced in SWIFT Language

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Good Programming Knowledge in Dot Net, MVC, Asp. Net and having an experience in Frontend ( Angular2+ Versions/ React JS) will be plus point.
•  Experience in OOPS, HTML5, CSS, AJAX, Javascript, JQuery
• Good Understanding of Agile- SCRUM methodologies.
• Thorough knowledge in OOPS Concepts
• Preferred Knowledge in MVC Framework

Job Description

We are looking to add DevOps Engineer to the Infra team. 

Roles & Responsibilities

What you do :

• Developing automation for the various deployments core to our business
• Documenting run books for various processes / improving knowledge bases
• Identifying technical issues, communicating and recommending solutions
• Miscellaneous support (user account, VPN, network, etc)
• Develop continuous integration / deployment strategies
• Production systems deployment/monitoring/optimization

• Management of staging/development environments

What you know :

• Ability to work with a wide variety of open source technologies and tools
• Ability to code/script (Python, Ruby, Bash)
• Experience with systems and IT operations
• Comfortable with frequent incremental code testing and deployment
• Strong grasp of automation tools (Chef, Packer, Ansible, or others)
• Experience with cloud infrastructure and bare-metal systems
• Experience optimizing infrastructure for high availability and low latencies
• Experience with instrumenting systems for monitoring and reporting purposes
• Well versed in software configuration management systems (git, others)
• Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment

• Data management skills

Education :

• Degree in Computer Engineering or Computer Science
• 1-3 years of equivalent experience in DevOps roles.
• Work conducted is focused on business outcomes
• Can work in an environment with a high level of autonomy (at the individual and team level)

• Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

• True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.

• The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

• Awesome benefits, social gatherings, etc.
• Work with intelligent, fun, and interesting people in a dynamic start-up environment.

Eligibility

B.Tech/M.Tech/B.E

Company Introduction

Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.