Customer Care Executive

Role & Responsibilities

Define and Drive Design Strategy: Develop and implement a UX design strategy that aligns with the company’s goals and ensures a consistent, high-quality user experience across all products.

Collaborate Across Teams: Partner closely with Product, Engineering, Marketing, and other teams to understand business needs, user pain points, and technical constraints. Together, you’ll create user-friendly, innovative solutions.

Lead User Research & Testing: Oversee user research activities to gather insights about customer behaviors, needs, and pain points. Use these insights to inform design decisions and validate solutions through testing.

Create Exceptional Designs: Guide the team in developing user flows, wireframes, prototypes, and polished UI designs that bring ideas to life and delight users.

Leverage and Expand the Design System: Utilize our existing design system to ensure consistency, scalability, and efficiency across all designs. Collaborate with teams to integrate it seamlessly into every product and expand its scope to support evolving design needs.

Build and Maintain Design Systems: Own the creation and evolution of a design system to ensure consistency, scalability, and efficiency across all products.

Ideal Candidate

6-8+ years of UX/UI design experience, including 2+ years in managerial roles.

Expertise in design tools like Figma, Sketch, InVision, Rive, Framer, and Lottie.

Strong portfolio showcasing user-centered design and problem-solving skills.

Experience designing for Android, iOS, and responsive web platforms.

Solid understanding of UX principles, usability, and accessibility standards.

Bonus: Familiarity with HTML, CSS, and JavaScript; skills in animation or storyboarding

Identify and Solve UX Challenge: Proactively identify potential design issues, such as responsiveness or platform-specific nuances, and ensure solutions are effective and scalable.

Location: Pune

Required Skills : Scala, Python, Data Engineering, AWS, Cassandra/AstraDB, Athena, EMR, Spark/Snowflake

• 5+ years of experience
• FlaskAPI, RestAPI development experience
• Proficiency in Python programming.
• Basic knowledge of front-end development.
• Basic knowledge of Data manipulation and analysis libraries
• Code versioning and collaboration. (Git)
• Knowledge for Libraries for extracting data from websites.
• Knowledge of SQL and NoSQL databases
• Familiarity with RESTful APIs
• Familiarity with Cloud (Azure /AWS) technologies

Key Responsibilities

Following are the key responsibilities for a Project Manager/Senior Project Manager:

 Should be aware of the latest trends, technologies, and tools available to them to help manage projects effectively.

 Should be able to prioritize tasks, delegate work, and coordinate team members in order to complete projects on time and within budget.

 Must ensure communication between all stakeholders is up-to-date, timely, and accurate.

 Must develop strong relationships with vendors, clients, or other external partners

 Must manage project risks and issues that could arise, and conduct proper risk management practices.

 Should monitor progress throughout the life cycle of the project, provide feedback, and take corrective action where necessary.

 Should work cross-functionally with the larger team to lead individual project teams to solve problems, enhance services, and deliver a top-notch customer experience through program project execution.

1.4. Desired Qualifications

 Bachelor’s degree

 Minimum of 5-years of experience successfully managing projects

 Information technology, software, and/or systems project leadership experience

 Experience with project management practices and tools to create, manage, and track project performance across milestones

 Ability to lead large and diverse teams exercising strong leadership and soft skills

 Outstanding analytical and complex problem-solving skills

 Facilitation skills and team leadership skills

 Experience with client impact analysis; communication positioning, design, and delivery

 Ability to work under pressure; exceptional time management skills

 Excellent client-facing and internal communication skills

 Effective communication skills, both written and verbal

 Outstanding organizational skills including attention to detail and multitasking skills.

 Experienced user of MS Office toolset (Word, Excel, and PowerPoint)

Company Description

Team Pumpkin is an integrated digital agency providing services to enterprises and brands. With offices in Bengaluru, Mumbai, Gurugram, and Kolkata, we specialize in research, strategy, marketing, analytics, and support for the online medium.

Role Description

This is a full-time, on-site role for a Model/Anchor located in Bengaluru. The Model/Anchor will work with our team to create engaging marketing content across various platforms and mediums, including social media, videos and live events. They will be responsible for developing and presenting compelling multimedia content and work closely with content creators, marketers, and other stakeholders to ensure a consistent voice and tone.

We are looking for a dynamic and creative individual to join our team as a Product Shoot and Reels Anchor. This unique role combines the skills of a product model, videographer, and social media content creator. If you have a passion for showcasing products, creating captivating videos, and engaging with an online audience, this role may be the perfect fit for you.

Are you a BHM/IHM pass-out?

Or

Are you a culinary expert?

Or

Do you have a passion for cooking and showing it to the world?

Do you want to become a social media influencer/ sensation/ celebrity?

If not, we will make you one.

Come Join us today!!!

Team Pumpkin is looking for a model who has the zeal to cook yummy food and present it like a star chef using advanced kitchen equipment.

Qualifications

• Prior experience as a model, anchor or presenter
• Outstanding communication skills, both written and verbal
• Ability to engage with the audience and create a strong connection
• Experience in interviewing people, producing reports, writing scripts, and creating engaging multimedia content across various platforms and mediums
• Experience and strong knowledge in social media and how to create effective content for each platform
• Good research skills, attention to detail and the ability to work collaboratively across multiple teams

Job Title: Full Stack Developer 

Airveda is a mission-based organization helping people breathe well, and live well. We build Comprehensive air quality monitoring IOT systems for both indoor and outdoor environments to help people manage their air pollution exposure and to create awareness among people. We are also working with schools, offices etc to provide healthier environments for their occupants.

Learn more at: https://www.airveda.com

Location: Gurgaon (Sec-54 )

Job Type: Full-time, Working from Office. 

Job Summary:

We are seeking a highly motivated Full Stack Developer to join our dynamic team. who will play a vital role in developing and maintaining our web applications, ensuring seamless user experiences and high performance. You will contribute towards designing and developing our front-end components on our air quality dashboards, work with large amounts of data and learn to build efficient data systems along with their backend components. Our systems are built on Django and Python. Prior experience here is a prerequisite. 

Key Responsibilities:

• End-to-End Development: Take ownership of the entire development lifecycle, from concept and design to implementation, testing, and deployment of web applications.
• Front-end and Back-end Development: Utilize your expertise in front-end technologies (HTML, CSS, JavaScript) and back-end technologies (Python ) to create seamless and responsive user interfaces. 
• Innovative Problem-Solving: Work closely with cross-functional teams to brainstorm and implement innovative solutions to complex technical challenges.
• User-Centric Focus: Create intuitive and user-friendly interfaces, ensuring exceptional user experiences across various devices and platforms.
• Code Quality: Write clean, maintainable, and efficient code, following best practices and industry standards.
• Collaboration: Collaborate effectively with designers, product managers, and other developers to translate design concepts into functional applications.
• Continuous Learning: Stay updated with emerging technologies and industry trends, integrating new tools and techniques into projects.
• Testing and Debugging: Conduct thorough testing, debugging, and troubleshooting to ensure the functionality and performance of applications.
• Problem-Solving: Demonstrate excellent problem-solving skills and the ability to troubleshoot issues efficiently.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 1 year of professional experience as a Full Stack Developer.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and popular JavaScript frameworks (e.g., React, Angular, Vue.js).
• A strong background in Python back-end technologies is essential.
• Knowledge of database systems, both SQL and NoSQL.
• Familiarity with RESTful API design and integration.
• Strong problem-solving abilities and attention to detail.
• Excellent collaboration and communication skills.
•  Ability to work effectively in a fast-paced and agile development environment.
•  Familiarity with version control systems like Git is a plus.

Airveda is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Skill Required

          Technical

• ●  The suitable candidate shall have most of the following knowledge /skills/experience:

• ●  Clear fundamentals of Analog and Digital Electronics. Knowledge of Full Hardware

• Design Life Cycle.

• ●  Knowledge of Circuit Simulation (PSPICE, NI Multisim, etc).

• ●  Hand- On experience with HW designing rules, PCB Layout in Cadsoft Eagle/Altium Designer etc.

• ●  Should have knowledge & experience with designing & developing 8/16 bit Microcontroller based close loop control systems and Arduino Platform.

• ●  Circuit building and Circuit Analysis Skills.

• ●  Component Data Sheet analysis skills.

• ●  Project Requirement Analysis Protocols/Ethernet, Wi-Fi, USB, Serial interfaces(SPI, I2C, RS485, RS422, RS232).

• ●  Hands-on experience in utilizing test equipment like DMM, Oscilloscopes, Logic Analyzers, Function/Signal generator/Solder Station (SMD/DIP).

• ●  Knowledge about Board Bring Up process.

• ●  Testing (Integration testing, protocol/Driver testing, etc.).

• ●  Experience in Embedded C programming and embedded system integration and can develop test cases for the same.

• ●  Knowledge of IoT Open Source Programming / Development.

• ●  Candidate will be responsible for research & development of M2M/IoT products.

• ●  Candidate will be responsible for end-to-end embedded system integration.

   

• Others

  Abilities on the following shall be of added advantage:

• ●  Component Procurement

• ●  Vendor Interaction

• ●  Tools Management

• ●  Costing and resource estimation

• ●  Team management, Good Communication Skills, Pleasant Personality, Positive Attitude & Highly Creative

•  

• Decision level
  Contributory: Makes major contribution to decision or policy judgment on Technical matters of IoT/ M2M Projects, Vending Machines

  Demonstrate (Key competencies)

  Healthy knowledge of most of the following:

• ●  Embedded C

• ●  8/16 bit Microcontrollers

• ●  Atmel Studio/ Arduino IDE

• ●  Schematic / PCB layout design in Cadsoft Eagle / Altium Designer (SMD/DIP)

• ●  Hands-on experience on Test equipment and solder stations (SMD/DIP)

• ●  M2M / IoT based development

• Developing telemetry software to connect Junos devices to the cloud
• Fast prototyping and laying the SW foundation for product solutions
• Moving prototype solutions to a production cloud multitenant SaaS solution
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Build analytics tools that utilize the data pipeline to provide significant insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with partners including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics specialists to strive for greater functionality in our data systems.

Qualification and Desired Experiences

• Master in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
• 5+ years experiences building data pipelines for data science-driven solutions
• Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning model
• Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
• Good team worker with excellent interpersonal skills written, verbal and presentation
• Create and maintain optimal data pipeline architecture,
• Assemble large, sophisticated data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Experience with AWS, S3, Flink, Spark, Kafka, Elastic Search
• Previous work in a start-up environment
• 3+ years experiences building data pipelines for data science-driven solutions
• Master in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
• We are looking for a candidate with 9+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshift
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning model
• Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and find opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Proven understanding of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and interpersonal skills.
• Experience supporting and working with multi-functional teams in a multidimensional environment.

• You will be having an impact on our 1.7M users every day.
• You will be rolling out experiments and working closely with our product managers and design team to validate and build new features.
• Monitoring apps and fixing bugs for improving performance.
• Refactoring/Rewriting obsolete code to align with the new architecture.
• Design, build and maintain high performance, reusable, and reliable Kotlin code.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency Experience: 1- 5 yrs in android development

Expertise:

• Kotlin
• Live Data and other Android Jetpack components
• DI (Dagger/Hilt)
• Design patterns MVVM, MVI
• Multithreading (Coroutines)
• Offline Storage
• Remote data interaction via REST and JSON

Hands-on experience:

• Git
• CI/CD
• Third-party analytics like Amplitude, Clevertap, etc..
• Common third-party libraries and APIs like (Glide, retrofit...)
• Firebase products (FireStore/ RealTimeDB/ FCM..)
• Writing custom views
• Text-based UIs like notes, reader, etc..
• Publishing/Updating apps on Google Play and other stores (Huawei/Xiaomi...)

Good to have:

• Basic understanding of clean architecture.
• Simple data structure and algorithm understanding.
• Basic understanding of AWS services and products
• Strong design intuition and user empathy.
• Should be aware of future technologies in the Android ecosystem.
• You should be quick in understanding the hypothesis, and build the experiment and make it available to a user
• We prefer people who are highly experimental and willing to take risks.
• Experience in training or mentoring team members.

Do not apply if you are not:

• Ownership driven
• Curious in general
• Self-motivated
• Use to work in a chaotic environment
• Highly proactive
• Hate drinking and smoking will have a hard time here

Key Responsibilities 

• Build and create Credflow Product - Do development on our tech Stack 
• Understand requirements from the product manager and sometimes talk to customers to understand the exact requirement and develop insights. 
• Maintain the product and optimize over time for performance
• Identify needs of the stakeholders and work with technology and management team to build future timeline of products and features
• Be the go-to person for all technology related requirements, queries, discussion etc
• Develop a complete analytics framework as the product evolves.

What we seek

• We are looking for someone who is a hustler and is deeply passionate about solving technology-led complex problems
• The person should be able to take ownership of work in a highly challenging and dynamic startup environment

Benefits

• Chance to be with the right team, at the right time
• Work as part of the core team and experience the aspects of growing a business exponentially
• Get a deep understanding of the Fintech domain and unleash your potential to create an impact. 

Qualifications and skills

• Undergraduate/Graduate degree from an engineering college
• Has full stack proficiency, managing large amounts of data and prior exposure to backend, web frontend, mobile apps etc. 
• Full Stack Proficiency on Node.JS, React.JS
• SQL
• In memory data stores like Redis
• Experience in AWS (preferable)

Experience

2-4 years of experience 

Preference

Previous experience in a startup or as an entrepreneur