Customer Support Executive

Urgently required Head - Products/Solutions Officer Mumbai for India’s largest micro retail solutions provider.

Mandatory:

BE/BTech with MBA from institutes of repute/ Tier 1 school/Tier 2 School

BE OR B.tech is compulsory

experience in web/ mobile apps

exp in payment gateway

iot and it infrastructure

Agile/Scrum Software Development methodologies.

Experience: 10-15 yrs

Location: Mumbai( WFO)

Responsibilities:

▪ Will be the Chief of Staff to the CEO - managing products & solutions, overseeing Buying & Merchandising (products and categories) & Marketing departments.
▪ Will be the products/solutions custodian of the organization with the CEO. Ability to contribute/align/build on the CEO’s solution(s) vision. Understands interplay between products, service, solution, business case and operationalization for Hardware and software both.
▪ Lives and breathes solutions: existing and potential, identifies both unserved and underserved needs. Constantly tracks markets and internal clients and consumers to make best in class solutions available ahead of time
▪ Regular stakeholder interactions: Head strategic initiatives for Micro Retail and business case, Buying & Merchandising for range and partners. Digital, Sales and Operations for dip sticks, business potential and operationalization
▪ Solution development and Solution management: Experience within project management, software & hardware development lifecycle, process and solutions design
▪ Builds Go-To-Market with Sales, Operations and Marketing
▪ Co owns P&L with Sales and Operations. Tracks products/solutions performance regularly to ensure plans/tweaks in time
▪ Work with cross functional teams for development of products, solutions and project management
▪ Govern and continuously improve the products/solutions based on implementation road map
▪ Problem solving, consumer centricity, spotting opportunities, solving problems, reducing friction
▪ Steer the technical direction for product and solution security mechanisms Requirements
Qualification

Key Responsibilities

1. Advance Licence & DGFT Compliance

 Apply, monitor, and close Advance Authorisations, EPCG, and LUT

Bonds.

 Maintain up-to-date records for Customs, DGFT, and Bank obligations.

 Ensure timely submission of documents for licence redemption and

audits.

2. Purchase & Imports

 Handle procurement of APIs, intermediates, chemicals, solvents, and lab

materials (domestic & international).

 Evaluate vendors, negotiate contracts, and ensure cost-effective

sourcing.

 Prepare import documentation (Bill of Entry, CHA coordination, landing

cost analysis).

 Maintain vendor database and track supplier performance.

3. Export Documentation & Coordination

 Prepare and verify export documents: Invoices, Packing Lists, Shipping

Bills, RODTEP, Drawback claims, BRCs, and COO.

 Coordinate with CHA, freight forwarders, banks, and customers to ensure

smooth export operations.

 Follow up with customers for documents, payments, and compliance

requirements.

 Maintain statutory export records for audits and government

submissions.

Qualifications & Experience

 Graduate / Postgraduate in Commerce / Science / Management.

 Diploma / Certification in Export-Import Management or International

Tradepreferred.

 8–10 years of experience in API / Chemical / Pharma industry with hands-

on exposure to DGFT, Customs, Purchase, and Export Documentation.

 Strong working knowledge of ERP/SAP, MS Office, DGFT/ICEGATE, and

banking documentation portals.

Skills & Competencies

 In-depth understanding of export-import regulations, pharma compliance,

and customs laws.

 Excellent negotiation and supplier management skills.

 Strong attention to detail in documentation and reporting.

 Good interpersonal skills for cross-department coordination.

 Ability to work independently and manage multiple responsibilities.

Why Join Us

 Opportunity to work in a globally recognized pharma company with 45+

years of excellence.

 Exposure to international markets, licensing, and regulatory compliance.

 Role with high responsibility and independence.

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

What you need to have:

Job Description:

Java

Spring Boot

Webservices

Microservices
4 to 10 Yrs
Bangalore Location

Total Exp:

Relevant Exp in Spring Boot:

Relevant Exp in Webservices:

Relevant Exp in Microservices: