Customer Support Executive

Responsibilities:

• Onboarding and Training:
• Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
• Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
• Relationship Management:
• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer inquiries and concerns.
• Proactively engage with customers to understand their needs and challenges.
• Customer Advocacy:
• Act as the voice of the customer within the organization, providing feedback to product and development teams.
• Identify opportunities to improve the customer experience and advocate for customer-centric solutions.

Key Responsibilities:

1. Design and Development: Lead the design and development of web

applications using Python and Flask, ensuring code quality, scalability, and

performance.

2. Architecture: Collaborate with the architecture team to design and implement

robust, maintainable, and scalable software solutions.

3. API Development: Develop RESTful APIs using Flask to support front-end

applications and external integrations.

4. Database Management: Design and optimize database schemas, write efficient

SQL queries, and work with databases like PostgreSQL, MySQL, or NoSQL

solutions.

5. Testing and Debugging: Write unit tests and perform code reviews to maintain

code quality. Debug and resolve complex issues as they arise.

6. Security: Implement security best practices, including data encryption,

authentication, and authorization mechanisms.

7. Performance Optimization: Identify and address performance bottlenecks in

the application, making improvements for speed and efficiency.

8. Documentation: Maintain clear and comprehensive documentation for code,

APIs, and development processes.

9. Collaboration: Collaborate with cross-functional teams, including front-end

developers, product managers, and QA engineers, to deliver high-quality

software.

10. Mentorship: Provide guidance and mentorship to junior developers, sharing your

knowledge and best practices.

Qualifications:

Bachelor's or Master's degree in Computer Science, Engineering, or a related

field.

Proven experience (4-5 years) as a Python developer, with a strong emphasis on

Flask.

Solid understanding of web development principles, RESTful APIs, and best

practices.

Proficiency in database design and SQL, as well as experience with database

systems like PostgreSQL or MySQL.

Familiarity with front-end technologies (HTML, CSS, JavaScript) and related

frameworks is a plus.

Strong problem-solving skills and the ability to work in a fast-paced, collaborative

environment.

Excellent communication skills and the ability to work effectively in a team.

Knowledge of containerization and deployment tools (e.g., Docker, Kubernetes)

is a plus.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

About the job

The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.

About the role and responsibilities

The UI/UX designer’s role encompasses a couple of the following responsibilities.

To be able to communicate and tell stories with animations

To understand, conceptualise and create storyboards for micro-animations and animations before the final animation

Working alongside UI/UX designers to enhance the experience of digital products

Frequently identify opportunities where motion design would enhance the user experience in digital solutions

Create high quality, creative and innovative animations in 2D and/or 3D

To have a keen interest in learning new tools and expand their horizon of knowledge

About the requirement

The UI/UX designer should have the following abilities

Proven motion design experience and a diverse portfolio to showcase one’s work

Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design

Display the ability to work in different styles

Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.

A keen eye for design aesthetics and details

Able to articulate ideas, both written and spoken, to drive impact

Good communication skills

Ability to work methodically and meet work in a fast-paced environment

The ability to create illustrations will be a plus

Prior experience with product company or digital products will be a plus

Degree / Certification in Design, Fine Arts or related field is a plus

What Responsibilities?

• Development based on PHP7 (OOP'S), MySQL, and Javascript
• Identification and evaluation of new technologies
• Combination of innovative technologies with existing applications

What do you need?

• At Least 4+ years of professional experience in development
• In-depth knowledge of PHP or a comparable object-oriented language
• MySQL knowledge
• Good understanding of Object-Oriented Programming and should have worked at least 5 to 6 major projects using OOPs and LAMP technologies in a high traffic website. (LAMP stands for Linux Apache MySQL & PHP)
• You will be working closely with the highly motivated development team in order to build different applications under the guidance of your team leader.
• You will handle tickets on a daily basis, specifically assigned to him.
• Full stack developers should be given preference for our requirements.
• Added advantage if you have worked on various PHP Frameworks like Laravel, CodeIgniter, Symfony, CakePHP, Yii or Zend Framework
• The candidate should have good analytical & debugging skills

What personal characteristics should I have?

• You must enjoy working to time-driven targets with a flexible, positive attitude where clocks are only for decorative purposes.
• Be highly organised with great attention to detail.
• Be ambitious, energetic, action-oriented and driven by money.
• Enjoy building strong relationships, taking ownership and making decisions.
• You must have strong adaptive skills and common sense where thinking on your feet is second nature.

•  Past experience working with chatbots.
• Post-academic, real world experience in bring public-facing production projects to completion
• Improve dialog flow to handle those recurring questions / develop new actions

• Help with handling of multilingual support

- Notice Period : 0 to 30 Days
- Experience - 7+ Year's 
- Work from home till pandemic