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You have the best customer management and business consultancy skills around; are passionate about engaging your customers and you have impeccable relationship skills. Your job would be to upsell and increase share of wallet at existing clients. If this is you, we would love your help in taking care of our clients.
Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors. About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT
Identify prospect clients and build a sales pipeline via outbound calling, email communications, and other direct marketing methods Qualify, allocate sales leads and initiate face-to-face appointments with Sales team Find unique ways to attract the attention of every level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across from local to global. Sync up with team post meeting to determine meeting output and follow up appropriately to close the loop Communicate on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head. Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head.
Looking for Email marketing expert who can setup Email marketing. Prior experience in retail/ecommerce domain is huge plus.
We are in the process of creating exciting analytics / AI / NLP based products. we are looking for dynamic team members to take these products out in to the market, evangelise across forums, events and to potential clients.
• Community Management • Work closely with Brand and Digital Managers - marketing to develop, own and execute community strategy • Assist with editorial calendars, drive the ideas and concepts of engagement, and set the overall tone and direction of the community • Manage, publish content and monitor the customer relationship, community, and conversation on Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, SnapChat, Google+, Blogs, owned/on-site communities…. and more • Assist with seasonal and perennial moderation of user generated content • Listen and moderate brand mentions and sentiment across public and owned communities and conversations • Work closely with the Corporate Customer Relations Team to resolve customer service issues • Escalate issues which need attention across internal departments • Write copy consistent with the Brand voice to be used on all channels, solicit assistance from Brand copywriters as needed • Work closely with Graphic Designer on social specific imagery for various messaging and seasonal needs • Communicate content schedule each week to cross functional partners • Ensure proper tagging and tracking of all links with analytics tools • Partner with team to build authentic relationships with influencers and bloggers • Collaborate with the cross-functional teams to integrate brand into other marketing channel • Work closely with Analytics department on weekly, monthly, quarterly reporting to analyze trends, sales,traffic and growth • Research and monitor competitors presence in the social space and compile weekly reporting on most engaging content • Measure and report on business impact and customer sentiment for each social promotion and event • Communicate weekly with internal business partners on the status of social media initiatives • Provide regular qualitative and quantitative reporting on community feedback, broader conversation, and brand sentiment. • Maintain listening tools and monitoring/analytics software