Software Architect - Analytics / Kubernetes

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

What you need to have:

• Minimum 2 years of data analytics and interpretation experience
• Proven experience to show how data analytics shaped strategy, marketing and product. Should have multiple examples of this based on current and past experience
• Strong Data Engineering skills using tools like SQL, Python, Tableau, Power BI, Advanced Excel, PowerQuery etc
• Strong marketing acumen to be able to translate data into marketing outcomes
• Good understanding of Google Analytics, Google AdWords, Facebook Ads, CleverTap and other analytics tools
• Familiarity with data sources like Branch/ Clevertap / Firebase, Big Query, Internal Tables (User/ Click/ Transaction/ Events etc)    

• Responsible for calling Insurance companies (in the US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• Depth knowledge about denial management, AR follow-up, Claim rejections.
• To prioritize the pending claims for calling from the aging basket
• Should be able to convince the claims company (payers) for payment of their outstanding claims
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
• Escalate difficult collection situations to management in a timely manner.
• Should have basic knowledge of the entire Revenue Cycle Management (RCM)
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same

Skills required:

• Excellent communication skills
• Excellent interpersonal skills

Educational Qualification & Work Experience:

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Min. 1 years work experience

You’ll be our: Application Developer 

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Application Development Lead 

You’ll be the member of:VehicleSoftware Team 

What you’ll do at Ather:

• You will be developing the various Applications for the cloud to process data connecting with the vehicle 

• You shall work with the Lead and product team to define and deliver features. 

• Be part of the Agile team, to define Sprint work content definition. 

• Work with cross functional teams to drive overall feature delivery. 

• Be part of the initiatives that achieve the functional requirements of the team. Explore technical feasibility of solutions, propose and evaluate tech stacks. 

• Performance tuning and benchmarking of the features 

Here’s what we are looking for: 

• Strong knowledge and Hands on experience with Nodejs, RestAPI, Java Script, Java Development experience in cloud based infrastructure 

• Strong fundamentals in any fullstack of your choice, OOPS concepts, Google Cloud Platform. Knowledge of Java, React, React Native, Android Native , HTML5, Firebase and Go Programming is a plus. 

• Knowledge on CI/CD pipelines, JIRA, UML, Static Code Analysis tools and Unit test framework is required 

• Knowledge on the S/W communication protocols like gRPC, HTTP, MQTT is a plus Cross platform development experience would be needed. 

• Knowledge of Cloud Based solutions would be a plus. 

• App development for a product which is beyond a mobile platform would be a plus. Experience with Telematics/Infotainment projects would be a great advantage. 

• Strong experience with Agile methodology, along with tools such as JIRA, Confluence. 

• Flashing and debugging tools experience is a plus.

You bring to Ather: 

• Bachelor’s/Master’s in computer science or any other equivalent degree