Specialist Performance Marketing (Owned Media)

Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)

Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.

Description of the Role

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

On a day-to-day basis, this means:

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Personal Attributes

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities 
• Working in a great culture

Details

• This is a WFH role
• Hours are Monday - Friday, 8:00 AM to 5 PM (EST)

At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

 Configuration, administration, customization, and maintenance of Okta CIAM environments.

• Design and maintain configuration manuals and documentation required to sustain the Okta CIAM platform.

• Review Okta platform configurations to ensure the solution is optimized and secure for business needs.

• Support and resolve system incidents, problems, and changes.

Requirements

• 3+ years of hands-on experience with designing and building Okta solution platforms.

• At least one Okta certification in last 2 years - Okta Certified Administrator, Certified Consultant or Certified Developer certification

• Strong understanding of Single Sign On and relevant standards (OIDC, OAuth, SAML)

• 1+ year of development experience using RESTful APIs in any programming language

• Strong communication and documentation skills

• Ability to collaborate and interact productively with team members and key stakeholders.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

In a mobile-first world, there is always an inevitable risk posed by cyber security concerns, which is addressed by our client through API-based solutions. They focus on securing mobile-first enterprises against new age cyber fraud. Their aim is to reduce risk and accelerate the growth of all mobile transactions.

• Planning and prioritizing different aspects of the end-consumer problems as a part of the design process
• Carrying out extensive user research, devising user journeys and understanding customer requirements with a first-principles approach
• Interacting and working closely with stakeholders across Product, Engineering and Marketing
• Effective communication with Front-end engineering on ensuring the last mile correctness of implementation
• Building and maintaining the design system and devising more components in alignment with the same
• Brainstorming ideas on the new age E-Commerce SaaS products and evangelising the design-thinking process inside and outside the organisation

Desired Candidate Profile

• Minimum 1 year of experience working on UX challenges on digital products
• Ability to understand fundamental goals of business both in short and long term aspects
• Appreciate behavioural analytics principles and emphasis on data-driven decision-making
• Excellent communication skills and the ability to articulate design decisions to the team and leadership
• Ability to collaborate with cross-functional teams to define, design and ship new features

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.

• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• You will design Scalable and Fault-Tolerant systems
• You will help Maintain critical and auxiliary systems (databases, cache ...)
• You will build Experiments that help validate hypotheses for the product

Experience:

2+yrs In your first 3 months, you will…

• Successfully onboard and create strong bonds with the current team
• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• Contribute to existing product features and experimentation

In your first 6 months, you will…

• Develop prototypes of new features or products using rapid iteration and experimentation as we explore new ideas
• Partner across the engineering team to ship features

In your first year, you will...

• Champion best-in-class engineering practices and systems for an emerging engineer team
• Help build a suite of features for the product

Our Ideal Hire:

• Learned best practices and has experienced the challenges and joys working at a startup
• Managed and maintained production code at increasing scales
• Feels strongly motivated by our mission
• Communicates complex problems and proposes solutions, in writing and in conversation

Expertise:

• Proficiency in any one language (ex: NodeJS / Go / Python)
• MySQL (design / indices / optimizing queries)
• Redis (types/ functionality/ use cases)

Hands-on experience:

• Handled scaling issue
• Good at debugging

Good to have:

• Kafka (or other stream-processing software)
• AWS

Do not apply if you are not:

• Ownership driven
• Curious in general
• Able to explain things in simple terms
• Self-motivated
• Use to work in the chaotic environment
• Highly proactive
• Willing to Mentor and humble to ask for collaboration
• Most important, Learn & Grow yourself!
• Hungry to grow anymore

Tech Stack:

Golang, Microservices (AWS ECS, App Mesh), Ruby, Rails, MySQL, Postgres, Redis, NATS.

Required Skills:

- 5+ years of experience with Ruby on Rails OR 2+ years of experience with Golang.

- 5+ years of experience with MySQL or Postgres and relational data modelling.

- Experience consuming and writing REST APIs.

- Focus on writing clear, maintainable, tested code.

- Experience with Git, continuous integration and regular deployments.

- Experience with complex Rails projects and design principles.

- Strong willingness to learn and use Golang at work.

- Experience with CI (continuous integration).

- Strong understanding of Linux.

- Strong understanding of Docker.

- You must be a strong communicator who can explain complex ideas to anyone regardless of background.

Preferred Skills:

- 2+ years of experience with Golang.

- Experience with Microservices deployed in Kubernetes.

- Experience with AWS ECS, App Mesh and Lambda.

- Ability and interest in mentoring junior engineers a plus.

- Excellent written communication skills and diligent ability to contribute to the team by performing code reviews.

- B.S. in Computer Science, Computer Engineering, Software Engineering, or equivalent experience