Senior Manager - Customer Support

We are looking for someone who can develop marketing assets eg. Corporate Decks, Investor decks, and product presentations, and the person who will be responsible for maintaining a library for the same.  

Job Description 

• Developing user-facing applications using Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 

• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript and Vue.js space 
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices 
• Solving problems and providing not only workable but also maintainable solutions.  
• Keeping an eye on security updates and issues found with Vue.js and all project dependencies 

• Mentor other people, provide feedback and grow as a part of the team.  
• Implementing custom plugins made in Vue. 
   

Job Specification 

• Outstanding experience in Web Development based on Vue.js. 
• At least 4+ Year of experience in Vue.js development. 

• Excellent Experience in Java Script, Typescript. 
• Familiarity with newer specifications of ECMAScript is a plus. 
• Excellent experience with Vuejs/Vuetify and Vuex. 
• Knowledge how Vue compilation works and different compilations techniques. 
• Knowledge about performance analysis tools and techniques. 

• Hand on Node.JS/Express JS. 
• Database: MYSQL/MongoDB. 
• Good experience in using Vue UI components, HTML5, CSS3, JavaScript, jQuery, Bootstrap, Material Design. 
• User authentication and authorization between multiple systems, servers, and environments. 
• Experience working within team structures for code review, source code management, continuous integration, and automated deployments 

• Excellent troubleshooting skills.  
• Strong communication skills, from written documents (such as design documents) to verbal discussions (like design reviews). 
• Proficient understanding of code versioning tools, such as Git. 
• Understanding fundamental design principles behind a scalable application. (When large data from API need to be fetch). 
• Able to integrate the unit testing framework in Vue. 

• Experience working in an Agile environment.   
• Good communication skills. 

6 - 12 years of professional experience with any of the below stacks:  

∙MERN stack: JavaScript - MongoDB - Express - ReactJS - Node,  

∙MEAN stack: JavaScript - MongoDB - Express - AngularJS - Node.js

Requirements:

∙Professional experience with JavaScript and associated web technologies (CSS, semantic HTML). 

∙Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment. 

∙Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions. 

∙Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems. 

∙Comfort working in a highly agile software development process. 

∙Positive and solution-oriented mindset. 

∙Experience owning a project from concept to production, including proposal, discussion, and execution. 

∙Strong sense of ownership with the eagerness to design and deliver significant and impactful technology solutions. 

∙Demonstrated ability to work closely with other parts of the organization.

Required - Sales Head - Solar PV Industry

Location: SURAT, Gujarat, India

Industry- solar PV Module

4-6 years of experience, must be experienced in the solar PV Module industry only."

Job Description:

We are currently seeking a highly motivated and experienced Sales Head to lead our sales team in the solar PV industry. As the Sales Head, you will be responsible for overseeing all aspects of our sales operations, driving revenue growth, and expanding market presence. This role requires a strategic thinker with a proven track record of success in sales leadership and a deep understanding of the solar energy sector.

Key Responsibilities:

1. Develop and implement comprehensive sales strategies to achieve company objectives and revenue targets in the solar PV industry.
2. Lead, mentor, and motivate a team of sales professionals, providing guidance, support, and training to maximize their potential and performance.
3. Establish sales objectives, quotas, and KPIs in alignment with organizational goals, and monitor team progress towards meeting and exceeding targets.
4. Identify new business opportunities and market segments for expansion, leveraging industry trends, customer insights, and competitive intelligence.
5. Build and maintain strong relationships with key clients, partners, and stakeholders, representing the company as a trusted advisor and solution provider.
6. Collaborate cross-functionally with marketing, product development, and operations teams to drive product innovation, enhance customer value propositions, and optimize sales processes.
7. Stay abreast of industry developments, regulatory changes, and emerging technologies, providing strategic insights and recommendations to senior management.
8. Prepare and present regular sales reports, forecasts, and performance analyses to executive leadership, highlighting achievements, challenges, and opportunities for improvement.
9. Lead by example through active participation in sales activities, customer meetings, and industry events, fostering a culture of excellence, integrity, and continuous improvement within the sales organization.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
2. 4-5 years of progressive experience in sales leadership roles, preferably in the solar PV industry or renewable energy sector.
3. Demonstrated success in developing and executing strategic sales plans, driving revenue growth, and achieving business objectives.
4. Strong leadership and team management skills, with the ability to inspire, motivate, and empower individuals to excel in a fast-paced and competitive environment.
5. Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach and a focus on building long-term relationships.
6. Proven analytical abilities, with the capacity to analyze market data, identify trends, and develop actionable insights to inform decision-making.
7. Proficiency in CRM software, sales analytics tools, and Microsoft Office suite for sales tracking, reporting, and forecasting purposes.
8. Willingness to travel as needed to meet with clients, attend industry conferences, and visit regional offices.

We are now seeking a talented and motivated individual to contribute to our product in the Cloud data

protection space. Ability to clearly comprehend customer needs in a cloud environment, excellent

troubleshooting skills, and the ability to focus on problem resolution until completion are a requirement.

Responsibilities Include:

Review proposed feature requirements

Create test plan and test cases

Analyze performance, diagnosis, and troubleshooting

Enter and track defects

Interact with customers, partners, and development teams

Researching customer issues and product initiatives

Provide input for service documentation

Required Skills:

Bachelor's degree in Computer Science, Information Systems or related discipline

3+ years' experience inclusive of Software as a Service and/or DevOps engineering experience

Experience with AWS services like VPC, EC2, RDS, SES, ECS, Lambda, S3, ELB

Experience with technologies such as REST, Angular, Messaging, Databases, etc.

Strong troubleshooting skills and issue isolation skills

Possess excellent communication skills (written and verbal English)

Must be able to work as an individual contributor within a team

Ability to think outside the box

Experience in configuring infrastructure

Knowledge of CI / CD

Desirable skills:

Programming skills in scripting languages (e.g., python, bash)

Knowledge of Linux administration

Knowledge of testing tools/frameworks: TestNG, Selenium, etc

Knowledge of Identity and Security

As a Assistant Manager - Talent Acquisition , you will be responsible for overseeing the entire recruitment process and ensuring the acquisition of top-quality candidates to meet the organization's talent needs. You will collaborate with hiring managers and executives to understand staffing requirements, develop effective recruitment strategies, and build a strong pipeline of qualified candidates. This role requires exceptional communication and interpersonal skills, a deep understanding of talent acquisition best practices, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

1. Collaborate with hiring managers to identify staffing needs, job requirements, and candidate profiles for various positions within the organization.
2. Develop and implement effective recruitment strategies to attract and engage a diverse pool of high-quality candidates.
3. Utilize various sourcing channels, such as job boards, social media, professional networks, and employee referrals, to identify potential candidates.
4. Review resumes, conduct interviews, and assess candidates' qualifications, skills, and cultural fit for the organization.
5. Conduct reference checks and background screenings to verify candidates' credentials and employment history.
6. Actively participate in job fairs, industry events, and networking activities to promote the organization and build relationships with potential candidates.
7. Manage the end-to-end recruitment process, including job postings, interview coordination, offer negotiation, and onboarding.
8. Provide guidance and support to hiring managers on interviewing techniques, candidate evaluation, and selection decisions.
9. Develop and maintain strong relationships with external recruiting agencies, universities, and other talent sources.
10. Stay updated on industry trends, market conditions, and best practices in talent acquisition, and make recommendations for process improvements and innovative recruitment strategies.

Requirements:

1. Bachelor's degree in Business Administration, or a related field. A Master's degree is a plus.
2. Proven experience as a Talent Acquisition Manager or a similar role, preferably in a fast-paced and dynamic environment.
3. Solid understanding of recruitment principles, practices, and strategies.
4. Demonstrated experience in full-cycle recruiting, including sourcing, interviewing, and candidate evaluation.
5. Proficiency in using applicant tracking systems (ATS), HRIS, and other recruitment software.
6. Excellent interpersonal and communication skills, with the ability to build relationships with candidates, hiring managers, and external partners.
7. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
8. Knowledge of employment laws and regulations.
9. Ability to adapt to changing business needs and thrive in a high-pressure environment.
10. Someone with relevant non-IT hiring experience is preferred.

Technical Skills: (must have)

• Excellent Angular 5+, NodeJS, Typescript programming skills

• Strong HTML/HTML5/JavaScript skills
• Sound understanding of MVC, MVVM, JSON, and data binding

• Hands-on experience with implementing Angular best practices (e.g. project structure, module organisation, naming convention, etc.)

• Hands-on experience with Web APIs (e.g. HTTP protocols, AJAX and REST)

• Hands-on experience of using browser events and various data types like arrays and objects, JSON, forms, closures and modules, including the use of debugging tools

• Hands-on with CSS3 and sound understanding of cross browser inconsistencies and responsive frameworks

• Experience in integrating with third party JavaScript libraries and frameworks like jQuery

• Experience with Templating

Additional Skills: (nice to have)

• Knowledge of standard authentication systems such as OAuth2, JWT and SSO

• Knowledge of WebSockets is an added advantage
• Experience with version controlling tools e.g. Git
• Experience with developing browser extensions

PRINCIPAL ACCOUNTABILITIES
Key accountability of Sr.FED will be to plan, develop, maintain and optimise codebase for web app and browser extensions of MyLOFT.

• Planning and Development
• Design Planning of the functional App in coordination with software development team
• Develop and Deliver front-end applications and browser extensions
• Develop and Integrate custom modules and components with functional app
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Integrate existing template or pure HTML in angular
• Work closely with HTML developer and UI designer to deliver pixel perfect dynamic Frontend UI

• Work closely with back-end team to build and integrate REST API
• Integration with external web services e.g. Google APIs
• Testing and Maintenance
• Follow best practices for testing and maintenance to ensure that codebase is executable, readable and easy to maintain

• Ensure that security and versioning of the codebase is maintained
• Write and maintain technical documentation for ready reference
• Post Launch Optimisation
• Periodically participate in code review and refactoring to improve app performance
• Participate in user feedback sessions to identify and understand user requirements
• Beta/Marketability Tests (for POCs)
• Coordinate with development team to evaluate technical feasibility of new requirements
• Build prototypes/POCs
• Actively participate in relevant technical forums
• Participate in training and knowledge sharing initiatives

• Contacting prospective clients / existing customers to inform them about the product using scripts

• Accurately record details of communication with customers 

• Developing and sustaining solid relationships with customers to encourage repeat business

• Answer questions about product features 

• Using sales scripts drive sales and respond to customer rejections

• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Go the ‘extra mile’ to meet customer expectations and perform diligently

Job Responsibilities:

• Call to arrange meetings with potential customers to generate new business
• Evaluate customers skills, needs and build productive long lasting relationships
• Negotiate the terms of an agreement and close deals
• Challenge any objections with a view to getting the customer to buy Business/Revenue generation
• Meet personal and team sales targets,
• Generate or follow through sales leads

Skills:

• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven