Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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NX Block Trades Pvt Ltd is an innovative high-frequency trading firm, leveraging advanced technologies to create ultra-low-latency trading solutions. We are seeking an FPGA Developer with deep technical expertise to design, develop, and optimize FPGA-based trading solutions for high-frequency and medium-frequency trading environments.
Key Responsibilities:
• Lead the design, development, and optimization of FPGA-based trading solutions aimed at achieving ultra-low-latency in HFT (High-Frequency Trading) and MFT (Medium-Frequency Trading) environments.
• Perform FPGA architecture exploration, design partitioning, and performance analysis to optimize system performance.
• Develop and implement assembly-level coding at both hardware and kernel levels to ensure efficient FPGA performance.
• Test and validate FPGA designs for correctness, robustness, and compliance with functional and performance requirements.
• Work with teams across the firm, including software engineers, traders, and quantitative analysts, to integrate FPGA-based solutions into trading algorithms, order management systems, and market data processing pipelines.
• Lead efforts in setting up FPGA solutions over collocated servers at exchanges for improved latency reduction.
• Provide guidance on networking fundamentals and ensure seamless integration with trading platforms, especially NEAT, BOLT, and NNF systems.
Essential Qualifications and Skills:
• 5-7 years of relevant experience in FPGA development for HFT firms.
• Hands-on experience in FPGA architecture exploration, design partitioning, and optimization.
• Proficiency in hardware-level and kernel-level coding, with strong experience in assembly language.
• Strong understanding of networking fundamentals as applied to FPGA-based systems.
• Proven ability to perform FPGA design validation, testing, and performance tuning.
• Experience working with collocated servers at exchanges. • Must have experience integrating FPGA systems with NEAT, BOLT, and NNF systems.
• Top-tier educational background from Tier 1 colleges with a Master’s/PhD in Electrical Engineering, Computer Science, or related fields.
• Strong mathematical skills and the ability to apply mathematical principles to hardware design and performance optimization.
Preferred Qualifications:
• Master’s/PhD in Electrical Engineering or Computer Science from a Tier 1 institute.
• Hands-on experience working in high-frequency trading (HFT) environments.
• Strong knowledge of FPGA development frameworks and synthesis tools.
• Demonstrated experience in networking, systems design, and FPGA performance analysis
Responsible for conducting certain aspects of logistic and e commerce operations including vendor relations, vendor payments, keeping clear and open communication with ecommerce companies, monitor daily sales, and generate monthly sales report. The ideal candidate must be exceptional and very detailed oriented.
Roles and Responsibilities:
Posses a good understanding of online technologies like online marketplace.
Coordination and close interaction with Category Team at e commerce companies and vendors.
Issue resolution with appropriate levels of urgency with internal personnel using solid negotiation skills and escalating to management.
Timely Stocking of Inventory (PI, PO, Invoice and Delivery Logistics).
Developing a dynamic pricing strategy of sales, festivals.
Consolidate sales and inventory reports for Financial Controller.
Skills Required:
Strong Relationship Management skills and Crisis Management skills.
Strong excel and analytical skills.
Strong Communication and Interpersonal Skills.
Ability to work in an unstructured and rapidly growing environment.
Ready to take ownership and has drive and strong ability to execute.
Excellent time management skills.
Prior experience ideally in an e commerce company or start up is a plus.
Purpose
· The Analytics and BI Head will collaborate closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.
· The candidate will ensure data accuracy and consistent reporting by designing optimal processes and procedures for analytical managers and employees to create and follow.
· The candidate will manage the processes and people responsible for correct data reporting, modeling, and analysis.
Key Responsibilities
Responsibilities will include but will not be restricted to:
· Lead cross-functional projects involving advanced data modeling and analysis techniques and review insights that will guide strategic decisions and uncover optimization opportunities.
· Managing project budgets and financials, including forecasting, monitoring, and reporting.
· Providing clear and concise instructions to different teams to ensure quality delivery of analysis.
· Maintain dashboards and performance metrics support that support key business decisions.
· Planning and executing strategies for completing projects on time.
· Determining the need for training and talent development.
· Recruit, train, develop and supervise managerial level employees.
· Examine, interpret, and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing, and product teams.
· Oversee the deliverable pipeline, including rationalization, de-duplication, and prioritization.
· Anticipate future demands of initiatives related to people, technology, budget and business across the departments and review solutions to meet these needs.
· Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
Technical Requirements (what)
· Advanced knowledge of data analysis and modeling principles: KPI Tree creation, Reporting best practices, predictive analytics, statistical and ML based modeling techniques
· Work Experience of 20+ years in analytics inclusive of 5+ years of experience of leading a team. Candidates from Insurance Industry are preferred.
· Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
· Strong problem solving, quantitative and analytical abilities.
· Strong ability to plan and manage numerous processes, people, and projects simultaneously.
· The right candidate will also be proficient and experienced with the following tools/programs:
§ Experience with working on big data environments: Teradata, Aster, Hadoop.
§ Experience with testing tools such as Adobe Test & Target.
§ Experience with data visualization tools: Tableau, Raw, chart.js.
§ Experience with Adobe Analytics and other analytics tools.
Desired Personal Qualities or Behavior
· Strong leadership qualities, ability to communicate the vision crisply and drive collaboration and innovation.
· Must be an initiative-taker.
· Strong diligence, organizational skills, and the ability to manage multiple projects
· Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the company and outside vendors.
· Ability to work in a diverse team environment and effectively support the demanding needs of the company.
· Ability to work under pressure, meet deadlines with shifting priorities.
TechChefz (TCZ Digital Private Limited) is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our people in offices around the globe combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. For more details, explore our website: www.techchefz.com
Responsibilities:
Building interactive consumer data from multiple systems and Restfully abstract to the UI through a Node.js backend Define code architecture decisions to support a high-performance and scalable product with a minimal footprint Address and improve any technical issues Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
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In-depth knowledge of NodeJS, ExpressJS or Restify. Experience implementing applications using Angular or React Experience creating front end applications using HTML5, Angular, LESS/SASS Hands on experience with JavaScript Development on both client and server-side Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm Knowledge of the following will be considered as an advantage: Consumer Web Development Experience for High-Traffic, Public Facing web applications Experience with cloud technologies is also a plus Creating secure RESTful-based web services in XML and JSON, JavaScript, jQuery Continuous integration (Jenkins/Hudson) and version control (SVN, Git).
The Benefits of Working Here
Benefits of both the worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider flexible working hours with the delivery oriented approach The sky's the limit when it comes to learning, growth, and ideas. We do not follow the typical corporate hierarchy ladder. As part of our dedication to an inclusive and diverse workforce, TechChefz is committed to Equal Employment Opportunity without regard to race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Scope of Work : .NET Core/ Angular8/SQL server/ HTML5
Job Description:
- Years of Experience : 5 to 7 Years
- Key Skills - .
- NET Core 2.1 and above, Asp.net, WebAPI, C#., SQL Server 2012+,
- Angular v8 > , Ajax / J-query / Bootstrap / LINQ / HTML 5.0
● B.E/MS in Computer Science or equivalent.
● 10+ years or more of progressive software technology experience with at least 3 years in
management role.
● Completely hands on with technology and architecture. Start-up experience is a huge plus.
● Excellent and robust understanding of scalable product system architecture(s), platforms and
core technologies
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● Ability to work in a very agile, fast-paced environment with changing requirements.
● Ability to work efficiently in an entrepreneurial and in a start-up environment
● A good understanding of Java/Spring/Akka, Javascript or Golang.
● Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as
Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such
as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.
● Great proficiency in distributed systems design, with an ability to make the right trade-offs for
creating future-proof solutions.
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Job Specification
BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms
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Swift
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Full Stack Developer - Averlon