Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description of Field Sales Executive
- Lead Generation through field work
- Handling sales leads generated by the company
- Lead Closure
- Data collection/survey field work
- Learn the technical details concerning how our products & solutions work and what problems they solve for our clients
- Show sites to prospective customers
- Set and achieve sales goals on a monthly and quarterly basis
- Site demonstration visits
Amazon Web Services (AWS)As a DevOps Engineer, you’ll play a key role in managing our cloud infrastructure, automating deployments, and ensuring high availability across our global server network. You’ll work closely with our technical team to optimize performance and scalability.
Responsibilities
✅ Design, implement, and manage cloud infrastructure (primarily Azure)
✅ Automate deployments using CI/CD pipelines (GitHub Actions, Jenkins, or equivalent)
✅ Monitor and optimize server performance & uptime (100% uptime goal)
✅ Work with cPanel-based hosting environments and ensure seamless operation
✅ Implement security best practices & compliance measures
✅ Troubleshoot system issues, scale infrastructure, and enhance reliability
Requirements
🔹 3-7 years of DevOps experience in cloud environments (Azure preferred)
🔹 Hands-on expertise in CI/CD tools (GitHub Actions, Jenkins, etc.)
🔹 Proficiency in Terraform, Ansible, Docker, Kubernetes
🔹 Strong knowledge of Linux system administration & networking
🔹 Experience with monitoring tools (Prometheus, Grafana, ELK, etc.)
🔹 Security-first mindset & automation-driven approach
Why Join Us?
🚀 Work at a fast-growing startup backed by Microsoft
💡 Lead high-impact DevOps projects in a cloud-native environment
🌍 Hybrid work model with flexibility in Bangalore, Delhi, or Mumbai
💰 Competitive salary ₹12-30 LPA based on experience
How to Apply?
📩 Apply now & follow us for future updates:
🔗 X (Twitter): https://x.com/CygenHost
🔗 LinkedIn: https://www.linkedin.com/company/cygen-host/
🔗 Instagram: https://www.instagram.com/cygenhost
Would you like any modifications before posting this? Or should I move on to the next role? 🚀
Roles & Responsibilities:
• Make outbound customer calls to promote and sell a product.
• Meeting Daily Target of GMV, calls & Conversion.
• High drive - to take ownership and get it done
• Handling Customer queries over the call.
• Contributes to team effort by accomplishing related results as needed.
Eligibility:
• Any Graduate.
• Minimum 1 year of experience in sales.
• Excellent communication, interpersonal and presentation skills.
• Basic Knowledge of MS Excel/MS Word.
• Rotational off.
• Should be flexible for 6 days working as per the process requirement.
Adobe IllustratorJob Description :
· Need 2D animators to develop professional quality 2D animations/Modules, basis the scripts being shared.
· Critical need to visualize and when required build on scripts and create animation for effective story lines independently.
· Ability to work on multiple projects and supervise the team. Going beyond the brief to think of ideas proactively.
· Liaising with clients and interpreting their briefs. Ability to quickly adapt and reuse components from existing into new ones.
· Visualize independently to come up with fresh designs/layouts and animations.
· Overseeing Modules/Animations through the production stage to final completion.
· Adherence to design and branding style guides, standards, and processes
Job Responsibility:
· At least 2 years design and animation and illustration experience MUST include character design, background scene environment and 2D animation.
· Key Skills –Adobe Flash, Illustration/sketching, Character Design and Animation. Very Good knowledge of Adobe After Effects, Photoshop and Sound Editing is required.
· Illustration/drawing with good visualization skills for Storyboarding.
· Action scripting knowledge will be an added advantage though not mandatory.
· Design Studio experience is preferred though not mandatory.
Additional Information:
· Previous K-12 animation experience preferred.
· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
https://www.linkedin.com/feed/hashtag/?keywords=salesforce&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6976105261778284544">#Salesforce https://www.linkedin.com/feed/hashtag/?keywords=developer&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6976105261778284544">#Developer
Software Industry
Pratap Nagar https://www.linkedin.com/feed/hashtag/?keywords=jaipur&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6976105261778284544">#Jaipur
> 2-4 years in
+ Salesforce Development
+ Good English
Inshorts is looking for people to work as Proofreaders in the English Editorial Team. Eligibility criteria include an experience of 0-2 years for the post in the field of English media.
Location: Noida
CTC: 100% hike on current CTC
Responsibilities:
>Checking for spelling and grammatical mistakes in the headlines and body copies
>Verifying all the facts in a particular story before publishing
>Checking for the authenticity and accuracy of images used for shorts
>Making sure that any story is not repeated
>Have to look after the growth of the concerned team while adding to the overall growth of the company
Desired Skills/Qualification:
>Strong command over the English language
>General awareness
>Good at spotting mistakes
>Sound logical skills
>Experience of 0-2 years
Company Profile:
Inshorts is a content consumption and discovery app which provides news and other content in 60 words. It was started in 2013 with the aim of keeping people informed by presenting news in an easily consumable format. It is the highest-rated news app on Google Play Store.
Associate/Sr. Associate
Roles & Responsibilities:
-
Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.
-
Contract negotiation support and outreach post remediation of impacted contracts
-
Conduct contract risk review and gap analysis and identify potential impact
-
Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);
-
Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.
-
Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;
-
Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;
-
Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);
-
Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;
-
Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);
-
Act as a facilitator between various support teams and business teams to resolve contract related queries;
-
Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;
-
To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;
-
Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;
-
Involve in legal research projects from time to time;
-
Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;
-
Addressing queries (raised by internal stakeholders);
-
Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;
-
Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.
Requirements:
-
Educational Qualification: LL.B
-
Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts
-
Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.
-
Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.
-
Competence in broad range of banking and business laws
-
Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout
-
Excellent communication and interpersonal abilities.
-
Proficient computer skills
This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.
Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.
He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.
Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.
Job Type- C2H
Location- Mumbai ( work from office)
Profile- SAP ABAP Consultant
Skills- SAP ABAP, O ABAP, Smatform, Bapi, Badi, Idoc, S4/ HANA
Python
Django
FlaskAbout us
Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.
Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.
We have an opening for a Software Engineer(Solution) role which you might be interested in.
Responsibilities of your role:
- You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions working group.
- You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value in the product.
- You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
- You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.
Work you will be doing:
- You will be building bespoke voicebots for enterprise clients using internal tools.
- You're expected to help build the Solutions stack whose goal it is to reduce the amount of effort put into building our voicebots.
- You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.
Technical Requirements
Mandatory Requirements:
- Professional experience of at least 1 year.
- Has experience with integrating or building HTTP APIs
- Has hands-on experience of working with Python
- Good communicator
Optional Requirements:
- Has experience working in any of Django Rest Framework, Redis, Celery
Technical Stack
Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services.
We don't expect you to have worked on all of it. We're looking for Python programmers who are ready to pick up the rest of the tech stack on the job.
Languages:
- Python
- Golang
Frameworks:
- Python:
- Django Rest Framework
- Celery
- Golang:
- Gorm
- GorillaMux
Tools/Orchestration/VCS:
- Docker
- Kubernetes
- Argo Workflows
- Gitlab
- Github
- What information we collect during our application and recruitment process and why we collect it;
- How we use that information; and
- How to access and update that information.
This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:
- Your name, address, email address, telephone number and other contact information;
- Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
- Information from interviews and phone-screenings you may have, if any;
- Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
- Details of how you heard about the position you are applying for;
- Reference information and/or information received from background checks (where applicable), including information provided by third parties;
- Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
- Information related to any assessment you may take as part of the interview screening process.
Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:
- Assessing your skills, qualifications and interests against our career opportunities;
- Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
- Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
- Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
- Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
- Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.
We collect and process some or all of the following types of information from you:
- Information that you provide when you apply for a role. This includes information provided through an online job site, via email, in person at interviews and/or by any other method.
- In particular, We process personal details such as name, email address, address, telephone number, date of birth, qualifications, experience, information relating to your employment history, skills experience that you provide to Us, as well as your video in case you conduct your interview using the Video Interview feature.
- If you contact Us, We may keep a record of that correspondence.
- A record of your progress through any hiring process that we may conduct.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon