Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Integra Magna
Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.
What this role is really about:
You’ll be the spark that starts conversations, builds connections, and identifies new business opportunities for Integra Magna.
What You’ll Do:
- Research, identify, and reach out to potential clients across platforms such as LinkedIn, industry websites, events, email campaigns, and professional networks.
- Own and drive outbound growth across global markets, from prospecting to first meaningful conversations
- Prepare and execute structured outreach across LinkedIn, email, and warm networks, not templated spam
- Build, manage, and optimise a scalable lead pipeline using modern CRM and outreach tools
- Personalise messaging based on industry, business stage, and real brand context
- Collaborate with strategy and design teams to shape proposals, pitch decks, and outreach narratives
- Track outreach performance, response rates, conversions, and continuously improve the system.
- Take ownership of lead generation goals and consistently work toward achieving defined growth targets.
- Track industry trends, competitor activity, and market changes to identify new business opportunities.
- Coordinate communication across time zones and markets when required.
Who Should Apply:
- 2–4 years of hands-on experience in business development, growth, sales, or outreach roles.
- Strong English communication skills, written and verbal, with clarity and confidence.
- Proven ability to research companies, decision-makers, and markets deeply.
- Experienced in taking follow-ups and maintaining the conversation.
- Genuine curiosity about brands, design, technology, startups, and how
- businesses grow
- Proficiency in using CRM tools and other sales software.
Nice to Have, Not Mandatory
- Experience working with agencies, startups, or consulting businesses
- Worked with international clients such as the USA, UAE.
- Examples of successful outreach campaigns, pipelines built, or deals influenced
What You’ll Get
- Ownership of real growth responsibility, not support tasks
- Direct exposure to global brands and decision-makers
- A chance to shape outreach systems and growth strategy
- Close collaboration with senior leaders and creative teams
- Clear growth path into senior BD, growth, or strategy roles
- A culture that backs initiative, ideas, and smart risk-taking
About Us: As India's fastest-growing D2C brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing (we have recently launched our 100th store), omnichannel D2C brand with a passionate and innovative team.
Job Summary: We are seeking a Data Engineer to help us design, build and maintain our BigQuery data warehouse by performing ETL operations and creating unified data models. You will work across various data sources to create a cohesive data infrastructure that supports our omnichannel D2C strategy.
Why Join Us: Experience the exciting world of India's billion-dollar D2C market. As a well-funded, rapidly growing omnichannel D2C brand, we are committed to changing the way India sleeps and sits. You'll have the opportunity to work with a passionate and innovative team and make a real impact on our success.
Key Responsibilities:
ETL Operations: Design, implement, and manage ETL processes to extract, transform, and load data from various sources into BigQuery.
Data Warehousing: Build and maintain a robust data warehouse in BigQuery, ensuring data integrity, security, and performance.
Data Modeling: Create and manage flat, unified data models using SQL and DBT to support business analytics and reporting needs.
Performance Optimization: Optimize ETL processes and data models to ensure timely data delivery for reporting and analytics.
Collaboration: Work closely with data analysts, product managers, and other stakeholders to understand data requirements and deliver actionable.
Documentation: Maintain comprehensive documentation of data workflows, ETL processes, and data models for reference and onboarding
Troubleshoot: Monitor and troubleshoot data pipeline issues, ensuring timely resolution to minimize disruption to business operations.
Skills and Qualifications:
- Proficiency in SQL and experience with BigQuery
- Minimum 2 years of experience in data engineering or a similar role
- Experience with data pipeline and ETL tools (e.g., Apache Airflow, Talend, AWS Glue)
- Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) and their data services
- Experience with data warehousing solutions (e.g., Amazon Redshift, Google BigQuery, Snowflake)
- Knowledge of data modeling, data architecture, and data governance best practices.
- Excellent problem-solving skills and attention to detail
- Knowledge of DBT (Data Build Tool) for data transformation
- Self-motivated, proactive, and highly accountable
- Excellent communication skills to effectively convey technical concepts and solutions
Bonus point - Prior experience in E-commerce or D2C space
Urgent Opening for the experienced Quality Analyst for the International Sales Process
1-3 yrs of exp as a Quality Analyst in any International Sales process
Salary: - 20k-30k in hand
Shift Timing:- 7.30pm-5am(US Shift)
Call Tania
Required Candidate profile
Minimum 6 months of experience as a Call Quality Analyst in any International Sales process
Should have an experience in Editing and Auditing the calls
Exp in AUS Energy would be an advantage
Excellent coms in English
Perks and Benefits
Salary on 1st of every month
5 days working
We are looking for a Business Development Associate who will be responsible for building strategies to enhance the company's sales and overall organizational growth.
Job Responsibilities:
· Identifying and developing new business opportunities
· Developing and executing strategic sales plans
· Meeting the business goals and objectives
· Conducting market research and analyzing competitor activities
· Identifying and contacting potential clients
· Obtain contact information of potential customers through cold calling, internet research, and emailing.
· Building and maintaining long-lasting business relationships with clients
· Identify and qualify new customers based on the company’s business model and guidelines.
· Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.
· Coordinate appointments, meetings, and calls between customers and senior management for business expansions and new opportunities.
· Manage customer meetings with internal teams for project development and delivery activities.
· Updating client and lead information in the respective databases
· Developing and implementing business growth strategies
· Preparing and presenting client retention plans
· Monitoring and analyzing sales data
· Coordinating with customers about quotations & product feedback
· Creating accurate and detailed sales reports
· Maintain a database of potential customers’ details like numbers, emails, and company information.
· Work closely with the internal team to deliver business services with a high level of customer satisfaction.
· Assist in achieving targeted revenues from current and new customers.
Skills Required:
· Strong analytical skills and attention to detail.
· Committed to the team and the project.
· Good convincing skills
· Good communication skills
Experience: 0-2 years of experience in pre-sales/ telesales/ ad sales/ digital media. (FMCG sector will be preferred)
Qualification: Minimum qualification: Graduation
Languages: Must be fluent in English and Hindi
Job Type: Full-time
Schedule:
- Morning shift
Ability to commute/relocate:
- Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Python
Django
Flask- Implement security and data protection solutions
Strategic planning
Coaching and consulting leadership about HR matters
Building a competitive organization
Being a company culture and employee experience champion
PHP
MongoDB
Laravel
CodeIgniterYou will be directly working with the CTO and create an impact on the product which was named as TOP 20 software product companies in India by G2.
Requirements
- Transform briefs into engaging visual content for the digital space in collaboration with designers and the Copy Team
JavaPython
Javascript
Amazon Web Services (AWS)Usually recognized as Team/Technical Leader, Senior Software Engineers Solves big problems that come with a lot of ambiguity. As technical leaders of the team, Sr SDE’s work efficiently and regularly deliver the right things with limited guidance. They take a long term view of team’s software and how it fits into the architecture; fix architecture deficiencies and/or propose larger projects, which may require the work of rest of the team. They understand the business impact of systems and show good judgment when making technical trade-offs between team’s short-term technology or operational needs and longterm business needs. As a key influencer in team strategy, Sr SDE’s drive mindful discussions with customers and peers. They bring perspective and provide context for current technology choices and guide future technology choices.
Sr SDE’s take ownership of team architecture, providing a system-wide view and design guidance. They drive engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards. They work to resolve the root cause of endemic problems which may require them to influence software decisions made by other teams. When confronted with discordant views, they are able to find the best way forward and influence others to follow that path (build consensus). They actively contribute in recruiting and help others leverage their expertise, by coaching and mentoring in organization or at their locations. They provide technical assessments for promotions in SDE job family.
As a norm, Amazon SDE’s have industry-leading technical abilities. They recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations. They write high quality, maintainable, and robust code, often in Java or C++. They solve problems at their root, stepping back to understand the broader context. They build flexible systems without over-engineering and choose simple, straightforward solutions over more complex ones. They understand a broad range of data structures and algorithms and know how, when and when not to use them; recognize and use design patterns to solve business problems. They understand how operating systems work, perform and scale. Sr SDE’s write software that is easy for others to contribute to.
Amazon SDE’s build software for business’ sake, not for technology’s sake. They have an understanding and empathy for Amazon’s customers and business objectives, particularly those aspects relevant to their teams and divisions. They work in a team, driving things forward, they collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
Key Responsibilities include: - Ability to architect and design right solutions starting with broadly defined problems Provide technical mentorship/leadership to other engineers Drive best practices and engineering excellence Development of code in object oriented languages like Java and C++.
Preferred Qualifications The ability to take raw product requirements and develop software architectures and designs to bring them to life. 10+ years of experience building successful production software systems A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field). Post-graduate degree: Master’s or Ph.D. with focus in machine learning is big plus. Development in cloud environment Mastery of the tools of the trade, including a variety of modern programming languages (Java/C++/C#, JavaScript, C/C++,Python) and open-source technologies (Linux, Spring, Hibernate)
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Full Stack Developer - Averlon