Senior Manager - Customer Support at An IT & Internet Services Company · Gurugram · 6 - 8 years · Posted 14 Jul 2023
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs (10)
📌 Graphic Design Intern – 3 Months Internship (Unpaid)
Company: [Your Company Name]
Location: Remote / On-site (Specify)
Duration: 3 Months
Stipend: Unpaid
Benefits: Internship Certificate + Letter of Recommendation (Performance-based)
📝 About the Role
We are seeking a talented and creative Graphic Design Intern to support our branding, marketing, and content creation needs. This role is perfect for students or freshers looking to build their design portfolio and gain real-world experience working with a professional team.
🎯 Key Responsibilities
- Design social media posts, banners, stories, and ad creatives
- Assist in creating marketing materials such as flyers, brochures, and presentations
- Support the team with brand identity projects
- Collaborate on creative concepts, layouts, and visual ideas
- Edit and enhance images/videos when needed
- Create simple animations or GIFs (optional, if skilled)
- Ensure all designs follow brand guidelines
- Work closely with the marketing and content team for project requirements
✔ Requirements
- Pursuing or completed coursework in Graphic Design, Visual Arts, Communication, or related field
- Proficiency in Canva, Adobe Photoshop, Illustrator (basic knowledge is fine)
- Strong sense of creativity, color theory, and typography
- Ability to turn ideas into visually appealing designs
- Good attention to detail and a willingness to learn
- Ability to handle multiple tasks and meet deadlines
🎁 What You Will Gain
- Hands-on experience in real-world design projects
- Opportunity to build a strong portfolio
- Exposure to brand identity creation and marketing design work
- Internship Certificate upon successful completion
- Letter of Recommendation based on performance
We're Hiring: Sales Manager/ Sr. Manager
Company: SC Lines Shipping and Logistics Pvt. Ltd., CBD Belapur, Navi Mumbai
We are looking for a Sales Manager/ Sr. Manager with a strong background in Shipping & Logistics, specifically in NVOCC and Freight Forwarding Operations.
Experience Required:
· 5-10 years of sales experience in liner shipping, vessel chartering, or freight forwarding and logistics.
· Strong understanding of shipping operations, container trade, and charter party agreements.
· Willingness to travel domestically as required.
· Strong coordination and negotiation skills.
Preferred:
· Preferably Bachelor’s degree in Business, Marketing, Shipping, or Logistics OR experience in relatable sector.
- Familiarity with project cargo, bulk shipments, or NVOCC operations
Key Responsibilities:
· Develop new business opportunities in liner shipping, chartering (bulk, break bulk, or project cargo), and international forwarding.
· Promote the company's shipping services including containerized cargo, vessel space sales, and multi-modal logistics.
· Maintain and expand a portfolio of shippers, consignees, brokers, and freight forwarders.
· Handle rate negotiations and prepare customized quotations and contracts based on shipping and chartering needs.
· Analyze customer requirements, trade lanes, cargo types, and provide suitable logistics solutions.
· Maintain database with accurate and updated client information, pipeline, and sales activities.
· Monitor market trends, competitor offerings, and freight rates to develop a competitive sales strategy.
Job Title: Freight Broker
Department: Logistics
Location: Mohali
Shift: Night Shift
Employment Type: Full-time
Job Summary:
As a Freight Broker, you will be responsible for facilitating the transportation of goods between shippers and carriers. Your role will involve managing logistics, building relationships, negotiating contracts, and ensuring timely deliveries. This is an entry-level position ideal for individuals looking to start their careers in logistics and supply chain management.
Key Responsibilities:
Build Relationships:
Develop and maintain relationships with shippers and carriers to understand their needs and preferences.
Load Matching:
Identify and match available loads with appropriate carriers, considering factors such as capacity, routes, and pricing.
Negotiation:
Negotiate rates and terms with carriers to ensure competitive pricing while maintaining profit margins.
Documentation:
Prepare and manage necessary shipping documents, including bills of lading and contracts.
Track Shipments:
Monitor shipments throughout the transportation process to ensure timely delivery and address any issues that arise.
Customer Service:
Provide excellent customer service by communicating with shippers and carriers, addressing inquiries, and resolving disputes.
Market Research:
Stay informed about market trends, competitor activity, and industry regulations to enhance operational effectiveness.
Database Management:
Maintain accurate records in freight brokerage software and databases.
Requirements:
Bachelor’s degree preferred.
Proven Experience with OTR, Drayage.
Proven experience (6+ months) as a Freight Broker, in logistics, or a similar role.
Strong communication skills, both verbal and written.
Self-motivated, results-driven, and able to work independently.
Ability to work in a fast-paced and dynamic environment.
About Potentiam
Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.
Location : Bangalore ( Hybrid)
Skills
• Good experience in EPM platform tools, specially in Tagetik.
• Experience implementing CPM/EPM systems.
• Experience in end to end implementation is required.
• Experience in Financial Consolidation and troubleshooting.
• Excellent documentation skills, with the ability to write clear, concise technical and business documents.
• Experience of understanding in report building, setting up dimensions and hierarchy, ETL and UAT
Benefits and Perks
• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options
Fill Form : https://forms.gle/wTNfwmUfPyB4HuSx8
MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We are seeking a skilled and dedicated Marketing Executives
Jd :
1.Identify relevant influencers aligned with our brand values, target audience, and marketing objectives.
2.Reach out to influencers & establish partnerships
3.Negotiate terms, contracts, and compensation agreements with influencers, ensuring mutual benefit.
4.coordinate with influencers and create engaging /creative content
5. Stay up to date with current market trend
6. Coordinate with Marketing Team & other departments to Support & achieve overall marketing goals
7.Given the requirement work on any tasks provided by the marketing team
Requirements
*Proven Experience in Influencers Marketing (Ed tech preferred)
*excellent communication & negotiation skills
*Basic Designing (Canva), script writing skills required
*Should be able to think Creative & implement ideas
*self motivated and able to work with minimum supervision
*Strong Analytical Skill to Track & Measure campaign performance and influencers roi
*MS Office
*Should be Cross Functional
Ordrio is a dynamic and innovative SAAS company dedicated to revolutionizing digital commerce. Our platform seamlessly integrates all aspects of eCommerce, providing businesses with a comprehensive solution for a seamless shopping experience
- Experience in training and Managing the team.
- Experience in development of Android/iOS applications and have deployed them on Google Play/App Store.
- Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language.
- Developing user interface components and implementing them by following well-known Flutter / Dart workflows and practices.
- 3+ years knowledge in mobile app development.
- In depth understanding of front end languages like HTML, CSS3 and JavaScript.
- In depth understanding of Object Oriented programming languages like Java and C++.
- Familiarity using version control tools like Git, Subversion etc. and IDEs like Android Studio, VS Code etc.
- Understanding of the Agile Software Development Life Cycle and been exposed to Scrum projects.
- Knowledge of Dart programming language, Rest APIs and integration of various APIs from third parties.
- Comfortable using test cases for debugging code, enhancing performance and reliability.
- Good understanding of state management, Flutter flavors and app architecture.
- Knowledge on riverpod is a plus.
The company has a wide distribution of networks locally and globally with its current 650 owned centres covering more than 40,000 locations. They have established themselves as a priority express service provider in the e-commerce B2C deliveries market with its customised services and strong footprint.
They are listed on NSE and BSE, and have 2900 highly skilled employees working across 650 offices all over India.
What you will do:
- Ensuring timely bill submission to assigned client by direct visit/help of subordinate
- Customer rate master updating in the system (Zero Deviation)
- Understanding of E-Invoicing and process
- GST Reconciliation wherever required
- Controlling over 60+, 90+, and 180+ days outstanding
- Timely posting of payment and debtors ledger
- Maintaining the assigned customer base
- Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
- Visiting the customer and branch coordination
Desired Candidate Profile
What you must have:- Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
- Good communication and negotiation skills
- Good in coordination
PostmanQA Engineer
Job Description
|
About the job: We have a requirement forQA Engineer. It primarily involves Analyzing project requirements, Preparing test plan, API testing, and preparing test reports |
|
Role: Role will be of QA Engineer |
|
Location: Bangalore/Ahmedabad |
|
|
|
Primary Skills: Manual Testing, No SQL, Web API Testing, API testing using postman/SoapUI etc,
Good to Have: Automation and Selenium Automation
Responsibilities:
|
|
|
|
Organizational Support: We guarantee that you will experience an exceptionally warm hearted workplace and a big scope for career growth with extraordinary learning about testing tools. Your careers will soar to skies by working with us to realize our dream of building a world class center of excellence for automation.
Our experienced architects will step in to help finalize and propose architecture and framework aspects. Our full-fledged process department provides timely guidance on processes. In rare cases, if there is guidance required on people management front, an experienced HR team will always be available.
|
|
|
|
Educational Qualifications ,Certifications & Experience : ● BE Computer Science ● Ideal Experience Range: Ideally, you should have spent between 2-3 years in IT industry to have first-hand experience of above mentioned responsibilities; however, Sigma is open to consider bright persons with lesser experience.
|
|
Sigma believes in, and promotes non-discriminatory hiring. We never hire based on religion, sex, origin, race, physical ability and age. |
Our product division, http://vdo.ai/">VDO.AI is seeking an experienced Senior Advertising Sales Manager to join our highly collaborative, motivated, and fast-growing team. Our native video product powers leading web publishers across the Indian region including the likes of Dainik Jagran, Scroll Media, The Hindu etc, serving over 1B impressions every month and growing.
Responsibilities:
- Spot opportunities, set up meetings with and present to key agency personnel (typically planners, strategists, account directors, group heads) and clients (brand manager, marketing manager, head of social media etc)
- Support the creative process as required, solicit briefs, write proposals, negotiate prices, and book new business
- Identify and grow relationships with media agencies and brands
- Manage and maintain a sales pipeline for the Indian geography
Requirements:
- 5+ years in digital media sales experience (with proof of sales abilities)
- A network of strong relationships and an excellent reputation with key media agency and client personnel
- An understanding of the video market
- Ability to work quickly and efficiently in a fast-paced environment within tight deadlines
- Demonstrated experience generating leads and closing new business
- Excellent presentation skills
- Experience achieving group goals; and not fazed by targets or metrics
- Solid knowledge of the programmatic market and what this means for video
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon