Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
- Architect and maintain scalable end-to-end automation frameworks using Playwright and TypeScript to ensure high test coverage and reliability across complex web applications.
- Design and execute advanced SQL queries in PostgreSQL to perform backend data validation, ensuring data integrity and consistency between the UI and database layers.
- Apply robust system design principles to develop modular, reusable test components and service-level abstractions that minimize framework technical debt.
- Integrate automated test suites into CI/CD pipelines to facilitate continuous testing and provide rapid feedback on build stability and regression impacts.
- Collaborate with cross-functional engineering teams to conduct technical design reviews, identifying potential edge cases and architectural risks early in the SDLC.
- Mentor junior quality engineers on best practices for asynchronous programming in TypeScript and efficient selector strategies within the Playwright ecosystem.
- Analyze complex system requirements to create comprehensive test strategies that balance functional automation with performance and reliability benchmarks.
Success Metrics for this Role (first 6 months):
- Achieve maximum possible automation coverage for all high-priority regression test cases within the assigned functional module using Playwright and TypeScript.
- Reduce manual regression testing execution time by at least 40% through the implementation of optimized, parallelized test scripts and CI/CD integration.
- Design and implement a minimum of 5 complex utility functions or custom hooks in the Playwright framework to enhance code reusability and handle intricate PostgreSQL data validation workflows.
- Maintain a script stability rate of 90% or higher, ensuring that failures are due to genuine application defects rather than environment instability or flaky test logic.
Good-to-Have / Preferred Skills
- Proficiency in implementing and managing Continuous Integration and Continuous Deployment pipelines using tools like GitHub Actions, GitLab CI, or Jenkins.
- Experience with Docker and containerization strategies to ensure consistent execution of test suites across various environments.
- Understanding of cloud infrastructure services, specifically AWS or Azure, for scaling automated test execution and managing cloud-native databases.
- Mastery of API contract testing frameworks like Pact to ensure service compatibility within microservices architectures.
Job description
About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.
Roles and Responsibilities:
- Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
- Collating and maintaining client information in the CRM database.
- Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
- Email & whatsapp conversations with potential leads.
- Convert potential leads into customers.
- Learning & using our customer relations management software & others.
- Related computer softwares.
Requirements:
- Excellent written and verbal communication skills.
- Laptop is mandatory.
- Willing to work in a startup environment (fast paced).
- Willing to work 6 days a week.
Benefits:
- Competitive salary benefits
- Uncapped Incentives
- Exemplary growth cycle
- Impressive workspace and culturally diversified workforce.
Full Stack Developer Intern
Company: BizDateUp Pvt Ltd
Location: Charni Road, Mumbai
Employment Type: Internship
(Immediate Joining Preferred)
Experience Level: Entry / Mid-Level(0 – 1 year experience)
Stipend: As per company standards
About
BizDateUp Pvt Ltd BizDateUp Pvt Ltd is a dynamic and fast-paced technology startup committed to building innovative solutions. We believe in fostering a collaborative environment where our team members can learn, grow, and make a tangible impact on real-world projects. Join us to kickstart your career in a supportive and challenging setting. About the Role We are looking for a highly motivated and enthusiastic Full Stack Developer Intern to join our growing tech team. This is an exceptional opportunity for aspiring developers to gain hands-on experience with modern web technologies, contribute to live projects, and receive mentorship from experienced professionals. If you're passionate about building scalable full-stack applications and eager to learn in a startup environment, we encourage you to apply. Key Responsibilities As a Full Stack Developer Intern, you'll be an integral part of our development team, contributing to the full software development lifecycle.
Your responsibilities will include:
• Code Review and Analysis: o Review and analyze existing codebase to understand functionality, identify areas for optimization, and ensure adherence to best practices. o Participate in code reviews with senior developers, providing constructive feedback and learning from their insights.
• Front-End Development: o Assist in building responsive and intuitive user interfaces using React.js. o Implement new features and functionalities based on design specifications and user stories. o Debug and resolve issues related to the front-end application.
• Back-End Development: o Support the development of robust and scalable server-side applications using Node.js and Express.js. o Contribute to the design and implementation of RESTful APIs to facilitate communication between front-end and back-end systems. o Work with PostgreSQL to manage and query databases, ensuring data integrity and efficient retrieval.
• Collaboration and Learning: o Collaborate closely with senior developers, product managers, and other team members to understand project requirements and deliver high-quality solutions. o Actively participate in team meetings, stand-ups, and brainstorming sessions. o Proactively seek feedback and mentorship from experienced developers to enhance your technical skills and understanding.
• Testing and Debugging: o Assist in writing unit and integration tests to ensure the reliability and stability of applications. o Identify, analyze, and resolve bugs and performance issues across both front-end and back-end systems.
• Version Control: o Utilize Git for version control, including branching, merging, and pull requests, to manage codebase effectively within a team environment.
• Documentation: o Contribute to the creation and maintenance of technical documentation for features, APIs, and system architecture. Required Skills To succeed in this role, you should have a foundational understanding and practical experience with the following technologies: • Programming Languages: Strong command of TypeScript and JavaScript. • Frontend Framework: Proficiency in React.js.
• Backend Technologies: Experience with Node.js and Express.js.
• Database: Familiarity with PostgreSQL.
• Version Control: Working knowledge of Git.
• APIs: Understanding of RESTful APIs.
Eligibility Criteria
• Currently pursuing or have completed a BCA / B.Tech / B.Sc in Computer Science or a closely related field.
• Possess strong problem-solving skills and a genuine eagerness to learn and adapt to new technologies.
• Demonstrate a strong passion for building full-stack applications and a desire to contribute to innovative projects.
Perks & Benefits
We are committed to providing a rewarding internship experience. As a Full Stack Developer Intern at BizDateUp Pvt Ltd, you will enjoy:
• Hands-on Experience: Work directly with modern web technologies and contribute to real-time projects.
• Mentorship: Receive guidance and support from experienced senior developers who are invested in your growth.
• Learning Opportunity: Gain invaluable insights into the full software development lifecycle in a fast-paced startup.
• Internship Certificate: A certificate of internship will be provided upon successful completion of your tenure.
• Potential for Full-Time Conversion: Exceptional performance during your internship may lead to an offer for a full-time position.
We are looking for a highly skilled and experienced Google Ads Expert to join our marketing team. As a Google Ads Expert, you will be responsible for developing and implementing effective Google Ads campaigns to drive targeted traffic, generate leads, and increase conversions. Your in-depth knowledge of Google Ads and experience in optimizing campaigns will contribute to the success of our digital marketing efforts.
Looking for a POS support technician with experience in any one of the following POS application below -
Micros 3700
Toast
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Developing front end website and application architecture.
- Designing user interactions on web pages.
- Developing back-end website and applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Bootstrap
HTML/CSSVue.jsJavascriptYour duties will include taking part in daily scrums, writing and developing modules for existing Vue applications, integrating Vue into existing projects, writing code and tests for code, taking part in code review sessions, and using version control software to push and pull code for testing and deployment.
Responsibilities
Below are some of the responsibilities a Vue.js developer is expected to assume in their position:
- Write performant code using core Vue, Vuex, and Vue Router to create websites and web applications
- Create tests for code written by yourself and other web developers, full-stack developers, and software engineers
- Integrate Vue into legacy projects
- Diagnose and fix bugs and other software defects in new and existing Vue applications
- Run code optimization tools and analyzers to spot and refactor inefficiencies to create highly performant code
Job Qualifications and Skill Sets
Below are the qualifications expected of a Vue.js developer:
- Bachelor’s degree or several years of experience in enterprise products, computer science, or other related fields
- Strong understanding of JavaScript and React JS, including the latest revisions of ECMAScript
- Good knowledge of the Vue.js framework and related components such as Vuex and Vue Router
- Experience with standard tools and services in JavaScript front-end development and software development, such as Git, JIRA, HTML5, Laravel, Angular, Node.js, and npm
- The ability to work as part of a team, taking ownership of individual components and following coding guidelines to create performant components that fit into more-comprehensive projects
- An understanding of advanced JavaScript concepts, such as dealing with asynchronous requests and dynamic content
- Experience with integrating and maintaining external software libraries and APIs using a command-line interface and package managers
Amazon Web Services (AWS)- Deliver high-quality virtual and in-person technical training in line with industry-recognized best practices on utilizing Public Cloud services over AWS & Azure
- Excellent knowledge about digital transformation strategies using public cloud, various architectures, benefits and case studies.
- Hands on knowledge in implementing multi-tier applications over multiple cloud services and in a multi-cloud / Hybrid cloud environment.
- Design high quality self-paced recorded training sessions for varied target segments - students, working professionals, and corporates.
- Continuously improve on teaching methodology to suit online model to lead to high student satisfaction.
- Develop and retain an up-to-date knowledge of current working practices.
- Carry out course monitoring and evaluation collating participants' training, assessment report at every fortnight.
- Create high quality training materials for the candidates
- Mentor other instructors/team leaders/Subject Matter Experts in the content and course delivery techniques for assigned technical courses.
- Continuously improve knowledge with necessary certifications and actively contribute in community forums
Skills & Experience
- Minimum 4 years experience on AWS or Azure as a solution architect or similar at the associate level.
- AWS certified solutions architect associate or higher
- Microsoft certified Azure administrator associate or higher
- Excellent verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Experience in building and delivering educational resources, including designing virtualized network training lab environments, administrating LMS systems for reporting, and authoring exams and self-assessment surveys.
- Experience in eLearning video development using Articulate, Camtasia, or Captivate software.
ISO Certified and CRISIL rated valuation companty at Andheri , Mumbai need Valuer having experience in Civil Sector for thier Bangalore Barnach. The work place will be Bangalore. Attractive incenties and terms are offered.
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Full Stack Developer - Averlon