
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
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- Handled Electronic components, PCB, Mechanical Parts
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About Toyota Connected
If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us.
About the Team
Toyota Connected India is hiring talented engineers at Chennai to use Deep Learning, Computer vision, Big data, high performance cloud-based services and other cutting-edge technologies to transform the customer experience with their vehicle. Come help us re-imagine what mobility can be today and for years to come!
Job Description
Toyota Connected is looking for a Backend Developer who will architect, design, develop and participate in testing and documentation of large-scale, distributed software applications, systems and services. The Labs team is focused on creating products and services for next generation Connected vehicle systems and the team members are required to be creative in solving problems, excited to work in new technology areas and be ready to wear multiple hats to get things done. This is a highly-energized, fast-paced, innovative and collaborative startup environment; therefore, it is essential that not only the skillset, but also the personality matches such an environment.
You are a successful candidate if you:
- Are smart and can demonstrate it.
- Have 3+ years of experience as a developer for web scale products and services
- Have strong experience in Java or Golang (minimum 1 year) and implemented key aspects of an end-to-end solution
- Have expertise in implementing microservices (using tools and technologies for messaging, RPC, containerization, etc)
- Have expertise in design and development using DB (RDBMS, NoSQL) and caching (e.g Redis) solutions, especially in microservices environment
- Have experience with Containerization (Docker, Kubernetes, etc)
- Have Public cloud technology experience in production (Azure, AWS, or Equivalent)
- Have the ability and willingness to manage other developers including mentoring, performance reviews, etc
- Have solved non-functional aspects of like scalability, security, reliability with cutting edge if not bleeding edge technology
- Are good about creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability
- You can manage ambiguity and are comfortable being set loose without a lot of direction
- You are confident in expressing your point of view from a position of knowledge and experience. You are also receptive to feedback and open to revising your plans when appropriate
- We think the knowledge acquired earning a degree in Computer Science would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time
It will be Nice if you have:
- Some front-end development experience
- Hands-on experience delivering products or solutions that utilized Machine learning, NLP or other forms of AI - with tools such as Scikit-learn, Tensor flow, Keras, Theano / Spacy, NLTK, etc
What is in it for you?
- Top of the line compensation!
- You'll be treated like the professional we know you are and left to manage your own time
- Yearly gym membership reimbursement & Free catered lunches.
- No dress code! We trust you are responsible enough to choose what’s appropriate to wear
- Opportunity to build products that improves the safety and convenience of millions of customers.
Cool office space and awesome benefits
Our Core Values
- Passionate: We are here to build something great, not just for the money. We are always looking to improve the experience of our millions of customers
- Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.
- Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.
- Collaborative: When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!
- Effective: We consistently go beyond, being smart and proactive, to make things the right things happen, not waiting to be told.

Ideal Candidate Profile
- Strong grasp of computer science fundamentals and excellent problem-solving skills.
- Good understanding of software engineering practices, Data Structures & Algorithms.
- Solid programming skills in Java/Kotlin.
- Good communication skills.
- Strong sense of ownership and accountability.
- Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
- 3+ years of experience in product driven organization.
- A Bachelors or master’s degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)




