Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Strong Benefit/ Insurance Verifcation Specialists profile
Mandatory (Experience 1) – Must have minimum 6 months of hands-on experience in US healthcare insurance eligibility and benefits verification
Mandatory (Experience 2) – Must have worked on payer portals such as Availity, NaviNet, Aetna, UHC, or equivalent.
Mandatory (Experience 3) – Strong understanding of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
Mandatory (Experience 4) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
Manadatory (Skills) - Good communication skills
About Potentiam
Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.
Location : Bangalore ( Hybrid)
Key Responsibilities:
- Implement and support Microsoft Dynamics NAV V5 or other versions.
- Deliver expertise in Business Central modules.
- Create and maintain technical design documents.
- Provide consultancy and resolution support on ticket escalations.
- Collaborate with business stakeholders to understand and map business processes.
- Participate in implementation activities and manage RFCs (Request for Changes).
- Support and advise on finance, manufacturing, and warehousing functionalities.
- Engage with users on M365, MS Teams, and SharePoint environments.
Must-Have Skills:
- Proficiency in Microsoft Dynamics NAV V5 or other versions and Business Central modules.
- Experience in Manufacturing/Warehousing domains
- Strong skills in creating Technical Design Documents
- Deep understanding of business processes
- Hands-on with Implementation & RFC handling
- Prior experience in consultancy on ticket escalations
- Familiarity with M365, MS Teams, SharePoint
Good-to-Have Skills:
- Knowledge of Events and Extensions in Dynamics
- Certifications or experience with Power Platform
- Installation and configuration experience
- Exposure to 3rd party products and integration
- Additional experience in Manufacturing/Warehouse operations
- Repeated hands-on usage or support of M365, MS Teams, SharePoint
Benefits and Perks
- Health Insurance
- Referral Bonus
- Performance Bonus
- Flexible Working options
Data AnalyticsJob Title: Manager - Retail Analyst and Communication (Apparel Retail)
Experience: 6-8 years in Retail Business Management Information System
Location: Gurgaon
Salary: Negotiable
Industry: Retail/ Apparel/ Fashion
This role is responsible for managing the end-to-end Retail Business Management Information System (MIS). It involves handling internal communication channels, ensuring adherence to reporting processes and implementing weekly actions based on data insights.
Key Deliverables (Essential functions & Responsibilities of the Job):
· Own and manage all aspects of the MIS and data systems, including report and dashboard generation.
· Coordinate with cross-functional teams for data collection, reporting, and timely store projects.
· Lead monthly, quarterly, and annual target setting for sales and key retail performance metrics.
· Monitor weekly, monthly, and seasonal performance, and circulate actionable insights and reports to stores and leadership.
· Deliver weekly retail communications, ensuring clarity on actions required.
· Support ad hoc data requirements with advanced Excel capabilities.
· Work with tools like SAP, OneDrive, Tableau, Power BI, etc.
Key Skills Required:
· Strong multitasking and time management skills.
· Self-driven, organized, and goal-oriented.
· Analytical mindset with the ability to convert data into actionable insights.
· Proficiency in Microsoft Office Suite, particularly Excel; familiarity with data visualization tools preferred.
mail updated resume with current salary-
email: etalenthire[at]gmail[dot]com
satish: 88 O2 74 97 43
website: www.glansolutions.com
Required Experience:
Skill Set:
- Primary skills
- Experienced Database resource with 4+ years of experience in following Mainframe technologies:
- DB2
- DB2 Stored Procedures, native SQL
- COBOL, JCL
- UDB- Universal Database DB2 on Linux/Unix
- Batch Processing
- MQ
- Good to have skills
- Knowledge of distributed applications and Unix scripting, Python is good to have.
- Prior experience on Mainframe modernization.
- Prior Morgan Stanley or Financial Services experience is a plus
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
Flutter
Java
Kotlin
Android DevelopmentWe are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven software development experience and Android skills development
- Proven working experience in Android app development and have published at least one original Android app
- Experience with Android SDK
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Job Types: Full-time, Permanent
React.js
HTML/CSS
Javascript
Redux/FluxSoluLab is started by former VP of Goldman Sachs and principal iOS architect of Citrix. We work on cutting edge product development utilising Blockchain, Machine Learning, Data Science and other emerging technologies. We are a family of 150+ strong developers with offices located in USA, Canada, Australia and India. We have fully adopted remote only culture after COVID19 and this is a full time remote position. We sponsor USA or Canada visas for right developers and promote them to work from the client's office as per project demands. We encourage entrepreneurial skills and promote the right candidate to work as CEO/CTO/Product owner after completion of 5 years tenure at SoluLab.
Job Description
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows such as Flux or Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Hands on experience with Typescript
- Expertise with RESTful APIs integration and best practices
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools such as Git
PHPAndroid DevelopmentAbout the company:
About the role:
We are currently building an exciting multi-category, digital first, direct to consumer, commerce business for
couple of new brands in Food & Fashion category. The Engineering Team forms the backbone of our
ecommerce business. We build and iterate over our core platform that handles orders, payments, delivery
promises, order tracking & logistics integrations.
We are looking for an Engineering Manager to lead its development across web, mobile and in-store devices.
You will be responsible to work closely with business leaders to understand the developer needs and device
solutions through developer tools and services. The role incumbent will be managing a team of in-house &
outsourced developers and will be responsible for defining the technical roadmap, project delivery and
maintenance of systems developed in-house. The incumbent will also be driving technology innovation with
integrations and external partners to fully leverage the latest solutions and technologies for servicing the
organization needs. This role will report to the Director-Engineering.
Location: Mumbai based preferably. We can also consider Bangalore based candidates.
Responsibilities:
Your core responsibilities will include Technical Guidance, Execution, Delivery & Team Management. You will
be working in a fast-paced and agile work environment delivering quality solutions that have immediate
business impact.
Ownership of engineering features and components from concept, design, development &
deployment
Participate in the solution architecting, enterprise interface design and integration.
Work with users to understand requirements, and design scalable and efficient technology solutions.
Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and
interactions with other internal teams and external partners.
Communicate cross-functionally, collaborate with Business teams, Product managers, engineers and
QA to plan, own and deliver solutions on time.
Ensure teams follow best practices regarding coding standards, code reviews, and testing. Responsible
for code quality, review & release strategy.
Define and drive development team priorities and ensure delivery through in-house and vendor
development teams.
Keep tab of latest technology trends and leverage it for improvements/changes in current setup to
increase efficiency, reduce maintenance cost and time to market.
Publish regular reports of activities and highlight potential risks.
Attract, hire, retain, motivate and mentor engineering team resources.
Required Qualification, Experience & skills:
Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
6-8 years of overall developer experience with a focus on programming in PHP, and a working
knowledge of android and IOS app development
Prior experience in managing a team of min 4-6 engineers
Hands-on management with deep-dive into the details of software design, implementation and
debugging
Experience of implementing Agile, Scrum & Iterative processes
Experience taking a leading role in building complex software systems that have been successfully
delivered to customers
Knowledge of professional software engineering practices & best practices for the full software
development life cycle, including coding standards, code reviews, source control management, build
processes, testing, and operations
Experience in communicating with users, other technical teams, and senior management to collect
requirements, describe software product features, technical designs, and product strategy
Experience mentoring junior software engineers to improve their skills, and make them more
effective, product software engineers
Hands-on expertise in many disparate technologies, typically ranging from Web development, Mobile
app development, AWS, machine learning, large scale data platforms, service oriented architecture,
distributed systems design, android platform, front-end user interfaces, databases etc.
Regards
Team Merito
Experience:- 1 to 3 years (Real Estate)
Salary:-No bar for good Candidates
Responsibilities:
• Familiarizing yourself with all products and services offered by our company.
Cold calling,Inbound & outbounns sales
Site visit,Client meetings & Close the deal
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
Required skills and experience:
• Expert strategist who uses research of competitors, market conditions, customer needs, and organizational core competencies to claim company success.
• Accomplished understanding of financing activities, including budgeting, investing, and cost-cutting through careful analysis.
• Strong organization and time management skills and careful attention to detail to guarantee that business ventures are successful and development is absolute
Education Qualification:-
• B.Tech in any Stream
• MBA/PGDM (Sales & Marketing)
Job Location- Noida
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon