Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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Core Responsibilities
- Strategic Planning: Develop and execute integrated sales and marketing plans for EMC Products, Resistors Resistors, Heating elements and other products in company product line-up to meet defined revenue targets.
- Lead Generation & Prospecting: Independently source new business opportunities
- Campaign Management: Design, implement, and monitor marketing campaigns
- Client Relationship Management: Maintain a portfolio of existing accounts, ensuring high customer satisfaction and identifying opportunities for upselling or cross-selling.
- Market Intelligence: Conduct regular competitor analysis and research market trends to adjust pricing strategies and product positioning.
- Sales Presentations: Deliver persuasive, tailored product demonstrations and proposals to high-ticket decision-makers (CEOs, CFOs, etc.).
- Performance Analytics: Track and report on KPIs such as lead conversion rates, demo-to-close ratios, and ROI of marketing spend using CRM and analytics tools.
- Being in update ongoing & upcoming defence projects and finding opportunities with DRDOs, PSUs (BEL,BEML,ECIL,HAL,HVF,etc), Other defence equipment manufacturing companies to Pitch our products for their application.
Education: Bachelor’s degree in Engineer (Electrical, Electronics, Communication) , or MBA
- Experience: 2 to 3 years of proven success in a B2B or B2C sales/marketing environment.
- Technical Proficiency: Hands-on experience with CRM software, MS Office, Etc
- Preference will be given for candidates with Defence product background.
NodeJS (Node.js)
Python
React.jsRole & Responsibilities
We are currently seeking a Senior Engineer to join our Financial Services team, contributing to the design and development of scalable system.
The Ideal Candidate Will Be Able To-
- Take ownership of delivering performant, scalable and high quality cloud based software, both frontend and backend side.
- Mentor team members to develop in line with product requirements.
- Collaborate with Senior Architect for design and technology choices for product development roadmap.
- Do code reviews.
Ideal Candidate
- Strong Software Engineer fullstack profile using NodeJS, Python, and React
- Mandatory (Experience) - Must have 6+ YOE in Software Development using Python and NodeJS (For backend) & React (For frontend)
- Mandatory (Core Skills 1): Must have strong experience in working on Typescript
- Mandatory (Core Skills 2): Must have experience in message based systems like Kafka, RabbitMq, Redis
- Mandatory (Core Skills 3): Databases - PostgreSQL & NoSQL databases like MongoDB
- Mandatory (Company) - Product Companies Only
- Mandatory (Education) - B.Tech or Dual degree (Btech and Mtech or Integrated Msc/MS) from Tier 1 Engineering Institutes. Candidates from other institutions will not be considered unless they come from top-tier product companies
- Mandatory (Note) : This role is a hybrid role (2 days WFO)
- Preferred (Experience): Experience in Fin-Tech, Payment, POS and Retail products is highly preferred
- Preferred (Mentoring): Experience in mentoring, coaching the team.
Designation - Sr Executive - Payroll
Location: Pune , Hadapsar
Experience: 3-4 years
Office time - 10 to 7pm.
Key Responsibilities
Payroll Management
Process payroll timely and accurately.
Ensure compliance with statutory deductions like PF, ESIC, TDS, and Professional Tax.
Maintain payroll records and generate salary slips.
Manage vendor payments related to payroll processing.
Attendance & Leave Management
Verify and process attendance data for payroll calculations.
Manage leave records and ensure accurate leave encashment processing.
Compliance & Statutory Regulations
Handle Provident Fund (PF) and Employee State Insurance (ESIC) contributions, returns, and documentation.
Ensure compliance with labor laws and payroll-related statutory requirements.
Stay updated with government regulations and implement necessary changes.
Coordinate with consultants for compliance management.
Grievance Handling & Employee Support
Address employee queries related to payroll, PF, ESIC, and other benefits.
Assist employees in claim processing for PF withdrawals, ESIC benefits, etc.
Resolve payroll-related disputes and concerns effectively.
Data Management & Reporting
Maintain and update payroll and compliance databases.
Generate reports for audits and management review.
Manage new joinee data and ensure proper documentation.
Handle exit formalities, full & final (FnF) settlement, and documentation.
Key Requirements
Proficiency in Excel (VLOOKUP, Pivot Tables, Data Validation, etc.).
Strong knowledge of Payroll Processing & Compliance (PF, ESIC, TDS).
Experience with PF & ESIC Portals for filings and issue resolution.
Attention to Detail & Accuracy in payroll and compliance-related documentation.
Ability to handle employee grievances related to payroll and statutory benefits.
Role: Content Writer - Influencer Script
Exp: 1-3 Years
Salary: up to 6 LPA
City: Mumbai
Job Description:
- Develop compelling scripts tailored to the content concept and vision for influencers to use in video productions.
- Infuse creativity and originality into scriptwriting to captivate the audience and align with the influencer's brand and style.
- Focus solely on scriptwriting for influencers; experience in advertising copywriting is not applicable for this role.
- Collaborate closely with influencers, content creators, and other team members to ensure scripts meet the desired objectives and resonate with the target audience.
- Stay updated on current trends and preferences in influencer marketing and social media content to continuously enhance script quality and relevance.
- Adapt writing style and tone to suit various platforms and audience demographics while maintaining consistency with the influencer's brand identity.
- Incorporate feedback and iterate on scripts as necessary to optimize engagement and effectiveness.
Job Description:
Position: Senior Manager- Data Analytics (Fintech Firm)
Experience: 5-8 Years
Location: Mumbai-Andheri
Employment Type: Full-Time
About Us:
We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey.
Job Overview:
We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines.
Key Responsibilities:
- Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.
- Build and maintain efficient data pipelines to support real-time and batch data processing.
- Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
- Optimize database performance and ensure data integrity and security.
- Troubleshoot and resolve data-related issues and provide support for data operations.
- Implement data quality checks and monitor data pipeline performance.
- Document technical solutions and processes for future reference.
Required Skills and Qualifications:
- Bachelor's degree in Engineering, or a related field.
- 3-5 years of experience in data engineering or a related role.
- Strong proficiency in ETL tools and techniques.
- Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
- Familiarity with big data technologies
- Proficiency in programming languages such as Python, Java, or Scala.
- Knowledge of data warehousing concepts and tools
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Preferred Qualifications:
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Knowledge of machine learning and data science principles.
- Experience with real-time data processing and streaming platforms (e.g., Kafka).
What We Offer:
- Competitive compensation package (10-15 LPA) based on experience and qualifications.
- Opportunity to work with a talented and innovative team in the fintech industry..
- Professional development and growth opportunities.
How to Apply:
If you are passionate about data engineering and eager to contribute to a forward-thinking fintech firm, we would love to hear from you.
Leadership7+ YOE in IT / Software Development and Services Industry
B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
Preferred with work experience in software frameworks, technologies, and programming languages.
- Develop and implement operational strategies: Develop and implement operational strategies to ensure the smooth functioning of the organization. This includes developing policies and procedures, managing resources, and monitoring performance metrics.
- Lead project teams: ensure the successful completion of projects within the allotted time and budget. This involves planning, organizing, and controlling project activities, as well as communicating with stakeholders to ensure project objectives are met.
- Manage resources: managing the resources required for both day-to-day operations and project delivery. This includes budgeting, resource allocation, and procurement of materials and services.
- Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.
- Ensure compliance ensures that the organization is compliant with legal and regulatory requirements. This includes implementing policies and procedures to ensure compliance with applicable laws and regulations.
- Build relationships and maintain relationships with stakeholders and employees. This involves effective communication, negotiation, and conflict-resolution skills.
- Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.
- Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.
- Create and communicate a clear list of expectations and goals for team members to follow.
- Offer emotional support to project team members and make people feel valued.
- Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.
- Implement incentives to keep the team motivated and focused on their daily tasks and project goals.
- Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps.
- Nurture collaboration amongst team members, Create a workspace that encourages creativity and innovation to get the most out of the team, and Quickly and effectively resolve team conflicts.
Basic Qualifications:
Education: A bachelor's degree/ master's degree or higher. administration, management, engineering, or operations management is often required.
B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
Experience: 7-10 years of relevant work experience in operations management, project management, or a related field is required.
Preferred with work experience in software frameworks, technologies, and programming languages.
Basic Skills:
• Team Management
• Communication
• Listening
• Conflict Resolution
• Team Leadership
• Organizational skills
• Critical Thinking
• Time Management
Job location:
Kolkata (Work from Office)
Bootstrap
HTML/CSS
NextJs (Next.js)We have multiple open positions for full-stack engineers to work with us on a cutting-edge eCommerce trade analysis platform.
Must have experience with:
- Typescript
- NextJS
- Firebase / AWS services
- Experience working on SaaS applications with a large codebase
Nice to have
- Tailwind
- DynamoDB
- Chart libraries such as ChartJS
1. You will be responsible for accelerating the growth (Reach, Activation, Engagement, Retention and Revenue) through the use of metrics and game-changing marketing strategies and technologies.
2. You will be evaluating platform traffic, customer usage, and other data to better understand customer engagement and conversion rates.
3. Analyse large sets of user data to identify user cohorts that convert well and collaborate with the performance marketing team to acquire more of these users
4. You will specialize in creating content, developing new growth programs, testing, and executing these programs.
5. You will be experimenting aggressively with copy, visuals, messaging to each user segment and scaling what works.
6. Conduct primary user research to understand blockers in the product flow to conversion, as well as get feedback on messaging, value propositions and visuals.
7. You will manage communication across our community groups such as (FB, Instagram, Sharechat, Telegram and Twitter) which includes posting, replying to comments, and answering queries.
8. You will identify opportunities for and carve out ownership for unique content.
9. You will partner with Product and Content teams to define an appropriate narrative that will accompany Lamamia as it is presented to various audiences.
10. You will be collaborating with other teams (Marketing, Sales and Product) in order to develop user journeys to implement effective marketing campaigns.
11. Together with the teams, you will create new work processes and constantly utilize technology to enrich Lamamia’s relationships with the users.
REQUIRED MARKETING SKILLS and TOOLS:
1. Analytics Tools (Google Analytics, Mixpanel, Amplitude, CleverTap, etc.)
2. Marketing Tools (Branch, Moengage, Webengage, marketo, customer.io and Ad Managers of Facebook, Instagram, Sharechat, Youtube, Google, etc.)
3. Community Building & Management (Messaging, Texting, Posting, emailing, etc.)
4. Copy writing, Content Creation, User Research, A/B testing, Brand building, PR.
5. Collaboration, Partnership, Teaming up
6. Customer Obsession, Growth mindset, Learning attitude
7. Leadership Traits (Empathy, Self-motivated, Goal-oriented, Biased-To-Action, Taking ownership)
DESIRABLE EXPERIENCE and EXPOSURE:
1. Managing B2C go-to-market campaigns, preferably within an Ed-Tech company.
3. Demonstrated ability to analyze and distill data into actionable insights.
4. Excellent communication skills in order to interface with customers and collaborate in a cross-functional team environment.
5. Experience in market research and A/B testing.
6. Startup mentality where you’re ready to hustle in getting things done and take up different tasks when appropriate.
7. At least 1 year in a performance / growth / acquisition marketing role is a must. Previous experience in a product led company is a plus
.NET
Angular (2+)Looking for DotNet FullStack Developer with experience between 7 to 12 years and Notice Period: Immediate to 30 days.
Experience in Angular 2 or above versions is Mandatory.
Experience in Azure in Must.
Expert-level knowledge of modern technologies and software development practices and patterns
Excellent oral and written communication skills
Strong interpersonal and teamwork skills
Must be flexible to new situations and challenges
Significant, demonstrated experience and expertise in the following technologies:
ASP.NET MVC/Web API, Entity Framework, SQL Server
Modern JavaScript frameworks such as React, Angular,
Object-oriented programming and design patterns
Infrastructure design and DevOps
Git and Gitflow
Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
Proficient in authoring, editing and presenting technical documents.
Bachelor’s degree in Computer Science or related field.
Python
Java
Go Programming (Golang)We are building consumer internet space, payment processing, e-commerce and/or enterprise. SAAS products. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science.
Job Description
Responsibilities You can take responsibility of large sized projects. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You understand the business impact of your decisions. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams. You can take responsibility of large sized projects involving inter-departmental stakeholders. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. Payment processing framework capable of supporting multiple payment methods (cards, netbanking, UPI, wallets, etc.) with one or more payment method supported across multiple payment gateways. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You will drive engineering best practices, recruit other engineers, lead and manage teams, conduct performance reviews and mentor other engineers. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams.
Requirements 3-5 Years of Experience in software engineering.
5-10 years of industry experience in software engineering building consumer internet space, payment processing, e-commerce and/or enterprise SAAS products. Bachelor's Degree in Computer Science or related field, or 3+ years relevant work experience. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Experience with working on PCI compliant infrastructure. You should be able to build at this engineering level Store builder (products with multi-level variants (colour, size, etc.), SKUs, discounts) and shopping cart. Highly concurrent double entry accounting system. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Good hold on data structures and algorithms. Strong object-oriented design skills, and an uncanny ability to design intuitive modules and class-level interface.
Desired Skills and Experience Python, Golang, Java, Ruby on Rails, Django
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Full Stack Developer - Averlon