
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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Responsibilities:
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
- Maintain weekly, fortnightly, and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of the industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLE’S PERSON!
- Exhibit strong leadership skills and inspire your team members
- Stick to the client’s brief and the agreed process to deliver effectively
- Utilize your team’s productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentors to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief
SKILLS WE DESIRE
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word
At Egnyte we develop content governance and collaboration products that are deployed across several large companies such as Yamaha and Red bull. The Egnyte platform supports daily, business critical operations for a million-plus user base interacting with a multi-petabyte content set.
As our company grows and we work with a wider range of enterprise customers, we’re looking for a well-rounded individual for the role of Senior Product Manager. You will be responsible for a range of product management functions to help advance one of Egnyte’s core products - the Content Collaboration Platform. In particular, Web UI is the most frequently used component of Egnyte and is the primary access point for users to Egnyte’s cloud-based platform.
Your experience in customer-facing roles, strong technical background, understanding of cloud solutions, and the ability to deliver high-value solutions that are meaningful to users and organizations will make you a successful candidate for this role. You will work directly with customers, support, sales, engineering, user experience, marketing, and other product managers to define, prioritize, and deliver product enhancements and features that increase the growth of Egnyte.
What You’ll Do (but is not limited to)
· Work as part of the team of Product Managers, that defines product vision, strategy and develops Egnyte’s product roadmap
· Collaborate with 16,000 customers including Red Bull, Yamaha, BCG to define meaningful product enhancements that improve deployments, user experience, and adoption
· Based on quantitative and qualitative research, test your hypothesis by rapid prototyping, A/B testing, design sprints
· Work with engineering to oversee the KPIs deliveries and development of high-quality applications
· Run beta programs and solicit product enhancement ideas
· Author application documentation, training guides, and related materials
· Train employees on new applications and features
Your Qualifications
· Bachelor’s degree in a technical discipline
· 5+ years of Product Management experience
· Demonstrated experience in creating new SaaS/Enterprise products or advance existing ones
· Strong prioritization skills
· Strong technical background. A deep understanding of software development is required.
· Exceptional written and verbal skills
· Proven ability to influence cross-functional teams without formal authority
· Excellent teamwork skills
Bonus Skills
· Experience in the information security sector
Job Role:
Responsible for curating/programming all content titles for Jio’s Linear & VOD platform
(JioTV+ on JioFiber, JioTV, JioCinema) across 15+ OTT Partners to drive discovery of content,
user engagement and retention.
Create content calendar, content promotional strategy and to assist marketing campaigns
and communications.
Own end-to-end content schedule and promotions by leveraging new content additions,
original content, tent pole events, and seasonally relevant events.
Leverage data to understand the audience, drive curation strategies and support marketing
and communication initiatives.
Research about different content trends and titles and ascertain the viability of titles for
acquisition and showcase on platform.
Create consistent naming and tagging conventions for content to optimize search and
discovery.
Monitor content performance by regular research and analysis and design a content strategy
to increase users and engagement.
Should be able to identify, highlight and tag the mood, theme, starcast, bios, filmographies,
facts, trivia, character backstories, photo galleries, bonus video content and more for a
content title.


- Technical skills in C# .NET Core, ASP.NET MVC and Entity framework, LINQ and REST APIs
- Additional skills in MySQL and SQL server, Ajax, jQuery, ReactJS, HTML, Javascript, XML
- Have good analytical ability to breakdown problem statements into solutions
- Working knowledge of various development tools like IDE’s (VS2008 or above), source control systems like TFS, Subversion.
- Good at Troubleshooting, problem solving and has supported customers in production environment
- Experience in Test driven development is desirable.
- Strong written and verbal communication skills and the ability to follow verbal/written instructions
- Ability to troubleshoot assigned technical issues and also the ability to meet tight project deadlines
- MUST have experience in major systems development and implementation
- Leading a team would be an added advantage.
Our client aims to project India’s popular iconic characters into the Metaverse. They offer a full stack solution to manage, sell and monetize digital experiences and thus act as a wealth-building platform for artists, IP owners and other established icons to manage their digital assets. To support them in this journey, they have global partnerships with world class Metaverses, NFT platforms, Artists, Game studios, etc.
Our client was co-founded by a team of three members consisting of experienced entrepreneurs and also a leading Indian film and TV personality.
As a Community Manager, you will be responsible for acting as the face and voice of our brand and managing all community communications.
What you will do:
- Setting, planning and implementing social media and communication campaigns and strategies
- Providing engaging text, image and video content for all social media and professional accounts
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Coordinating with Marketing, PR and Communications teams
- Liaising with Development and Sales departments
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- BSc degree in Marketing or relevant field
- Proven work experience as a Community Manager or similar role
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentation skills
- Hands on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver

Must haves
- At least 3 years of professional programming experience in Ruby on Rails.
- Solid fundamentals with software development, systems, troubleshooting, and teamwork
- Strong testing habits, passionate towards unit testing and TDD.
- Good understanding of RDBMS like MySQL, PostgreSQL
- Strong knowledge of git
- Good understanding of data structures
- Strong analytical and problem-solving skills
Good to have
- Experience with Javascript
Location:-Gurgaon
Currently WFH
Exp with Product based organisation only
Exp Required:- 3 to 9 yrs
Responsibilities
- Work with a talented team to invent, design and build software that is stable and perform ant
- Primary role will be quality and timely delivery of the application/ feature/ module your team will be working on
- Adopt and execute good design philosophy and code writing practices
- Ensure the code goes through rigorous tests and quality checks before deployment.
- Work with other software engineers and database engineers to set excellent development practices and deliver innovative changes in new and existing products.
- Be hands-on technical, thus, leading by example using web, mobile and database technologies.
- Work on project ideas with customers, stakeholders and peers
- Be actively involved in code review process, design discussions, team planning
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story

We are looking to hire a Full-time, Remote (India) Frontend engineer to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world-class product and deliver at high speeds with high quality.
Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, want some quiet time every day, want to make a difference, values work-life balance, and enjoy life outside work.
Experience - At least 5 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.
Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical frontend standpoint working closely with backend engineers and designers
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company
General Skills Needed -
- Create state-of-the-art user experiences including complex dashboards, pdf reports, complex graphs delivering the end-to-end implementation all the way to the user
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable working on CI/CD pipelines, cost-effective cloud deployment strategies. AWS experience highly preferred
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside
Technical Skills Needed -
- Expert level knowledge in JavaScript, HTML, CSS, and modern web development standards and frameworks (React preferred/Angular/Vue/etc)
- Expert level knowledge in the appropriate frameworks
- React (preferred), Angular, Vue, or other modern frontend frameworks
- Integrating with Rest APIs
- PostgreSQL, MySQL, any NoSQL or other database technology
- Expertise in data presentation and reporting - creating beautiful reports and graphs in the UI based on the data collected by the backend
- Must have a great level understanding of various frameworks on authentication and authorization, billing and metrics
- Must have some knowledge in creating cost-efficient and scalable cloud deployments (AWS preferred) and be ready to learn
- Expert level knowledge in industry-standard design patterns and tools
Job Description:
- Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
- Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
Technical Skills required:
- Working knowledge on prominent social media content updation dashboards.
- Understanding of key social media engagement metrices.
- Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.
Other requirements:
- Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
- Keenness to learn new things and grow.
- Good communication skills. May be required to speak to clients directly often.
- Ability to put across own PoV.
- Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
- Jovial and hardworking nature.




