Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
JOB DETAILS:
Job Role: RM Corporate Sales
Industry: Insurance
Function: Sales/Business Development
Working Day: 6
Work Mode: ONSITE
Salary: Best in Industry
Experience: 4-10 years
Location: Delhi, Mumbai, Chennai & Kolkata
Required Skills: Corporate Insurance Sales Expertise, Business Development & Lead Generation, Insurance Product Knowledge, Negotiation & Client Advisory, Relationship & Account Management
Criteria:
- Looking for Local candidates only.
- Need candidate from Insurance broking companies or from corporate banking who is handling Corporate salary accounts only.
- 4 to 10 years of experience in corporate insurance sales, insurance broking, or general insurance
- Proven track record in acquiring and managing corporate clients
- Hands-on experience in generating leads and closing corporate insurance deals
- Strong expertise in general insurance products (Fire, Property, Liability, Marine, Engineering, Group Health, etc.)
- Direct experience in advising corporate clients on risk management and insurance solutions
- Ability to prepare and present proposals to senior stakeholders (CFOs, Risk Managers, HR Heads)
- Experience in negotiating premiums, coverage terms, and policy conditions with insurers
- Proven capability to achieve assigned revenue, premium, and acquisition targets
- Strong experience in managing policy renewals and premium collections
- Demonstrated ability in cross-selling and upselling insurance products
- Experience in coordinating with insurers and internal teams for policy placement
- Sound knowledge of IRDAI regulations and insurance compliance requirements
- Excellent communication, presentation, and negotiation skills
- Ability to independently manage client relationships and meet business targets
Description
Qualifications & Experience:
• Bachelor’s degree in business, Finance, Marketing, or related field (MBA preferred)
• 4 – 10 years of experience in corporate insurance sales, insurance broking, or general insurance
We are looking for experienced professional responsible for acquiring, managing, and growing corporate clients by providing insurance broking solutions tailored to their risk management needs. The role involves identifying business opportunities, advising clients on appropriate insurance coverage, negotiating with insurers, and ensuring long-term client relationships.
Key Responsibilities:
Business Development & Sales
• Identify and develop new corporate clients across industries such as manufacturing, IT, logistics, healthcare, and infrastructure.
• Generate leads through networking, referrals, cold calling, and market research.
• Achieve assigned revenue, premium, and client acquisition targets.
• Prepare and deliver presentations and proposals to corporate decision-makers (CFOs, Risk Managers, HR Heads).
Client Relationship Management
• Act as a trusted advisor by understanding client business risks and insurance requirements.
• Maintain strong relationships with existing corporate clients to ensure renewals and cross-selling opportunities.
• Conduct regular client meetings and policy reviews.
Insurance Placement & Advisory
• Analyze client risk profiles and recommend appropriate insurance solutions such as:
o Fire Insurance
o Property & Engineering Insurance
o Liability Insurance
o Marine Insurance
o Group Health & Employee Benefits
• Coordinate with internal teams and insurers to place policies on competitive terms.
• Support negotiations on premiums, coverage terms, deductibles, and claims handling arrangements.
Renewals & Cross-Selling
• Manage policy renewals by ensuring timely documentation and premium collection.
• Identify opportunities for upselling and cross-selling additional insurance products.
Market & Insurer Coordination
• Build and maintain relationships with insurance companies and underwriters.
• Stay updated on market trends, new insurance products, and regulatory changes.
Compliance & Documentation
• Ensure compliance with IRDAI regulations and internal company policies.
• Maintain accurate sales records, client documentation, and MIS reports.
Key Skills & Competencies
• Strong corporate sales and negotiation skills
• Sound knowledge of general insurance products and broking practices
• Excellent communication and presentation abilities
• Client-focused and solution-oriented approach
• Ability to work independently and meet targets
• Relationship management and networking skills
Key Performance Indicators (KPIs)
• Premium and revenue targets achieved
• Number of new corporate clients acquired
• Renewal retention ratio
• Cross-sell and upsell contribution
• Client satisfaction and relationship strength
Inside Sales Executive
WHAT ARE WE LOOKING FOR - Minimum 6 months of experience in telesales / telecalling / inside sales.
- Comfortable working in a target-driven role & chasing daily / weekly numbers.
- Basic understanding of sales calls, follow-ups, and closures Confident verbal communication in Hindi and/or English
- Comfortable with cold calling & handling customer objections Open to learning and adapting in a fast-paced startup environment.
WHAT YOU WILL BE DOING - Conduct cold calls to travel agents to introduce StampMyVisa’s services.
- Drive activation & onboarding of agents onto the portal Conduct product demos Maintain and update call logs, activation trackers, and CRM entries.
- Collaborate with Operations & Accounts team to ensure seamless experience.
- Identify objections or adoption barriers and share insights to enhance the activation process.
- Promote and upsell key value-added services such as eSIM, travel insurance, and ongoing promotional offers
Machine Learning (ML)
PythonJob Overview:
As a Technical Lead, you will be responsible for leading the design, development, and deployment of AI-powered Edtech solutions. You will mentor a team of engineers, collaborate with data scientists, and work closely with product managers to build scalable and efficient AI systems. The ideal candidate should have 8-10 years of experience in software development, machine learning, AI use case development and product creation along with strong expertise in cloud-based architectures.
Key Responsibilities:
AI Tutor & Simulation Intelligence
- Architect the AI intelligence layer that drives contextual tutoring, retrieval-based reasoning, and fact-grounded explanations.
- Build RAG (retrieval-augmented generation) pipelines and integrate verified academic datasets from textbooks and internal course notes.
- Connect the AI Tutor with the Simulation Lab, enabling dynamic feedback — the system should read experiment results, interpret them, and explain why outcomes occur.
- Ensure AI responses remain transparent, syllabus-aligned, and pedagogically accurate.
Platform & System Architecture
- Lead the development of a modular, full-stack platform unifying courses, explainers, AI chat, and simulation windows in a single environment.
- Design microservice architectures with API bridges across content systems, AI inference, user data, and analytics.
- Drive performance, scalability, and platform stability — every millisecond and every click should feel seamless.
Reliability, Security & Analytics
- Establish system observability and monitoring pipelines (usage, engagement, AI accuracy).
- Build frameworks for ethical AI, ensuring transparency, privacy, and student safety.
- Set up real-time learning analytics to measure comprehension and identify concept gaps.
Leadership & Collaboration
- Mentor and elevate engineers across backend, ML, and front-end teams.
- Collaborate with the academic and product teams to translate physics pedagogy into engineering precision.
- Evaluate and integrate emerging tools — multi-modal AI, agent frameworks, explainable AI — into the product roadmap.
Qualifications & Skills:
- 8–10 years of experience in software engineering, ML systems, or scalable AI product builds.
- Proven success leading cross-functional AI/ML and full-stack teams through 0→1 and scale-up phases.
- Expertise in cloud architecture (AWS/GCP/Azure) and containerization (Docker, Kubernetes).
- Experience designing microservices and API ecosystems for high-concurrency platforms.
- Strong knowledge of LLM fine-tuning, RAG pipelines, and vector databases (Pinecone, Weaviate, etc.).
- Demonstrated ability to work with educational data, content pipelines, and real-time systems.
Bonus Skills (Nice to Have):
- Experience with multi-modal AI models (text, image, audio, video).
- Knowledge of AI safety, ethical AI, and explain ability techniques.
- Prior work in AI-powered automation tools or AI-driven SaaS products.
We are seeking a talented and results-driven individual to join our team as a Business Development Manager specializing in software products and services. In this role, you will be responsible for managing a portfolio of key accounts, nurturing strong relationships with clients, and driving revenue growth through upselling and cross-selling initiatives.
Industry Type: IT/ Software
Job Profile: Business Development
Role: Regional Manager
Required Experience: 2-4 yrs
Location: Delhi NCR
Responsibilities
1. End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services
2. Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue
3. This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.
4. As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.
5. You must have specialized B2B knowledge, bias towards action and strive towards getting things done.
- Ensure brand matrix productivity through effective business planning & market updates
- Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
- Proven experience in key account management, sales, or business development within the software industry.
- Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
- Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
- Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
- Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
- Proficiency in CRM software and other relevant tools for account management and sales tracking.
If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.
- Convert prospects into customers by showcasing suitable residential properties, aligning with their investment needs.
- Utilize leads from the Marketing team and generate self-leads through local activities.
- Conduct site visits, address queries, and liaise with developers or our Developer Relations Team for clarifications.
- Ensure compliance with operations processes, guaranteeing customer satisfaction at all touchpoints.
- Provide after-sales services and assist customers in obtaining home loans.
- Promote and sell real estate properties to prospective clients.
- Develop and maintain strong relationships with clients, builders, developers, and industry professionals.
- Meet sales targets, contributing to the growth and success of the real estate firm.
- Identify potential clients through networking, cold calling, and other lead generation techniques.
- Provide guidance to clients in making informed decisions about real estate investments.
- Negotiate terms and conditions of sales contracts, prepare documents, and facilitate smooth transactions.
- Stay informed about market trends, property values, and legal requirements related to real estate transactions.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
JOB ROLE AND RESPONSIBILITIES:
only Insurance Sector
● Creating insurance and sales related courses and curriculum
● Designing courses based on customers’ needs and understanding
● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc
● Designing different levels of digital learning paths for the user based on their previous understanding
● Research and content creation for video content, ebooks, podcasts, microlearning etc
SKILLS REQUIRED
● Strong understanding of insurance and personal finance
● Experience working with either content or training in an insurance company
● Experience in creating eLearning modules
● Hands-on experience in analyzing customer needs and creating content and solutions based on the same
● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on
● Proficiency in MS Office (Word, PowerPoint, Excel )
● Ability to write content that is clear, concise, and grammatically correct
● Ability to self-manage multiple development projects and deadlines
● A basic understanding of spoken Hindi would be helpful
● Ability to work in a team environment
● Ability to take feedback and incorporate it into the development of projects
React.js
Javascript
Redux/Flux
HTML/CSSPosition Frontend Developer
Experience 2 - 4 Years
Location Gachibowli, Hyderabad
At Nspira CBD’s Technology team, we're looking for a client-side JS developer to join our
growing frontend team. As the client-side developer, you will help develop the next
generation education app using tools such as React.js, jQuery and similar. You will ensure that
these components and the overall application are robust and easy to maintain. You will
coordinate with the rest of the team working on different layers of the infrastructure. We're
looking for someone who is comfortable with a fast-moving environment and can learn
quickly.
Our Client Focus: Ed-tech digital apps covering multiple stakeholders that include but not
limited to students, parents, teachers, principals and other admin staff etc.
How You’ll Grow
At Nspira CBD, we’ve dedicated a great deal of time to create a rich environment in which our
professionals can nurture and grow. We want our team to develop in its own way, playing
according to their own strengths as they hone their leadership skills. As a part of our efforts,
we provide exposure to challenging assignments—to help accelerate their careers along the
way.
Nspira CBD’s Culture
Our dynamic culture allows people to do their best every day. Our culture is an amalgamation
of start-up and established firm’s culture, giving the employee a unique experience to thrive
in today’s dynamic and volatile work scenario.
Work You Will Do
Nspira CBD offering works with clients from education industry to help them enable digital
penetration through our various digital business solutions such as nLearn, nConnect, nGuide
to name a few that create large scale impact. You will get to work with a customer base of
approximately 1 lakh active users of our flagship digital product - nLearn. Approximately 3.3
lakh questions were attempted by students on the nLearn platform and 4.7 lakh tests for IITJEE
preparation were taken. nGuide user base is spread across approximately 300 schools, 2,500
classrooms impacting approximately 2 lakh students.
Your work will entail the following:
What you’ll do?
1. Develop new components and features for our frontend app(s)
2. Building reusable components and front-end libraries for future use
3. Translating designs and wireframes into high quality code
4. Optimising components for maximum performance across a vast array of web-capable
devices and browsers
5. Document and refactor our frontend codebase
6. Profile and improve our frontend performance
7. Write about your work and contribute back to open source
Desired Experience
While these requirements are a guideline, feel free to apply even if you don't meet some of
these.
1. Experience working with a Java Script framework.
2. In-depth understanding of Java Script, the DOM, and relevant concepts
3. Proficiency with browser-based debugging and performance testing
4. Thorough understanding of React.js etc., (Redux) and its core principles
5. Familiarity with newer specifications of ECMA Script
6. Familiarity with RESTful APIs
7. Ability to understand business requirements and translate them into technical
requirements
8. Familiarity with code versioning tools such as Git, SVN, and Mercurial
Required Qualifications
• Bachelors – B.tech/BE or Master
Java
Spring BootCheck website :- http://nearpe.com
You are suppose to take care of all the technology requirements end to end. Our stack is in java+springboot+postgres, deployed on AWS with native android application.
General requirements :-
- Design and build highly scalable java based transactional web applications.
- End to end responsibility of delivery of requirements within timeframe.
- Managing a team of 3-4 engineers.
- Direct interaction with internal and external clients to understand requirements and for integration purpose.
- Write clean, maintainable code with best standard practices.
- Participate in all phases of development including requirement gathering, development and deployment.
- Mentor & lead the team.
- Excellent Command over JAVA, DS, Algorithms, Postgres or similar RDBMS.
- Knowledge of full-stack development including Front end or Android native development is plus (not mandatory though).
- Good sense of customer behaviour, satisfaction and product development is required.
- Good sense of humor is must, along with beer every week :)
- At least 3-4 years of hardcore development experience with product companies along with managing small team.
Experience: 3+ years hands on experience in Java/J2EE development and programming.
NodeJS (Node.js)
AngularJS (1.x)About Armentum
We are an IT Services and Product Development company, headquartered in Bangalore, that develops ERPs, Mobile Apps, and Web-Apps for our clients and customers globally.
We love JS and working on React, Node and Angular!
At Armentum, we have ensured that our teams are stable, there is no politics and no-blame game culture. If something goes down, the PM's take the lead, and then they drill down on what can be improved v/s who did the mistake etc. So culture wise, we are also looking for resources who can gel well with us. We do not believe in passing on the hot-potato. :)
Our Engineering team is looking for a Full-Stack Engineer to join our base in Bangalore, KA. Your key role will be able to work on complex tasks and projects, and be able to support to increase the engineering churn out. You should be able to write code that is error free, be able to quickly understand the problem statement and come up with logical solutions.
What you bring to the table:
- Experience in independently managing End-to-End Implementation, Design and Development of IT Projects and Products (Apps and Web-Apps)
- Experience converting Business Cases to Technology case and Building Products from scratch
- Experience in Training team and grooming them, undertaking managerial tasks such as Quarterly Skills Meeting, and Profile Evaluation, GAP Analysis
- Experience in Providing inputs to Project Budgeting, Efforts Estimations (EE), Technology Decks,
- Experience in Writing Test Cases and Managing UAT and Deployment Cycle (Automation Testing)
- Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
- Interacting with the Technical/Engineering team to ensure Delivery and Implementation of the Software Solution/Projects
- Client Relationship Management, Excellent at English Speaking, and Written Communication
- Understanding of Change Management, Risk Management and Project Management
- Experience working with US Clients is a Must
- Experience and Exposure working with different projects and business models will be an advantage
- Understanding of Blockchain, Healthcare, HIPAA Compliances, RPA, Payments Services, DevOps will be an asset
Management and Soft Skill :
- Excellent Written and Oral Communication Skills and Etiquettes - MUST
- Excellent Presentation Skills -
- Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients and ability to provide inputs to improving ODCs (Off-shore development centres)
- Experience dealing with Pressure and Meeting strict Project Deadlines - MUST
- Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget - MUST
- Conflict and Resolution Management – MUST
Qualifications:
- 7 -10 years of overall experience
- Experience of working on Mobile & Web Applications (across Android & iOS)
- Strong understanding of Java & MERN/ MEAN stack - Angular/Node/React/ Vue
- Ability to create APIs in REST, and GraphQL understanding of JSON, XML, Websockets, SOAP, COBRA
- Good to have experience of Office 365 - SharePoint and ASP.Net
- Understanding of Database: MySQL, MongoDB, Oracle, PostGres
- Understanding of Project Management: Agile/Scrum, Waterfall both is fine
- Previous experience of working in FinTech, eCommerce, Enterprise Projects, C2C, B2C, B2B Apps will be an added advantage
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon