Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
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About Job
We are seeking an experienced Data Engineer to join our data team. As a Senior Data Engineer, you will work on various data engineering tasks including designing and optimizing data pipelines, data modelling, and troubleshooting data issues. You will collaborate with other data team members, stakeholders, and data scientists to provide data-driven insights and solutions to the organization. Experience required is of 3+ Years.
Responsibilities:
Design and optimize data pipelines for various data sources
Design and implement efficient data storage and retrieval mechanisms
Develop data modelling solutions and data validation mechanisms
Troubleshoot data-related issues and recommend process improvements
Collaborate with data scientists and stakeholders to provide data-driven insights and solutions
Coach and mentor junior data engineers in the team
Skills Required:
3+ years of experience in data engineering or related field
Strong experience in designing and optimizing data pipelines, and data modelling
Strong proficiency in programming languages Python
Experience with big data technologies like Hadoop, Spark, and Hive
Experience with cloud data services such as AWS, Azure, and GCP
Strong experience with database technologies like SQL, NoSQL, and data warehousing
Knowledge of distributed computing and storage systems
Understanding of DevOps and power automate and Microsoft Fabric will be an added advantage
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Qualifications
Bachelor's degree in Computer Science, Data Science, or a Computer related field (Master's degree preferred)
We're looking for an experienced mid-level Front End Engineer who’s passionate about building mobile and web products. As a Front End Engineer, you will be trusted to architect efficient, scalable, beautiful design systems for our web applications.
Company's Name:- WeAssemble
Website:- www.weassemble.team
Location:- Prabhadevi, 2min walkable from Prabhadevi Railway Station
Designation:- Vue.js Developer
Working Days - Monday - Friday
All Sat & Sun Off
Office timing - 9:00 - 6:00
Responsibilities
* Build interactive UI components with VueJs in various applications
* Collaborating regularly with backend/API engineers in designing, specifying, and implementing services to decouple functionality
* Find opportunities to improve current systems or patterns through auditing or benchmarking
* 'Own' and take lead in newly developed features for current or next-generation platforms
* Maintain our front-end test coverage by running your own tests and working with our QA team on automated testing
* Lend a hand to help other engineers through pair programming, mentoring, and supporting your teammates
Requirements
* Experience: 4 - 5 years
* Good knowledge of VueJs
* In-depthIn depth understanding of JavaScript
* Understanding of REST APIs
* Experience with Sass / Scss / Less / CSS
* Have in-depth knowledge of browsers, cross-browser compatibility issues, and how the DOM works
* Bring experience in the day-to-day practices of continuous delivery, automated testing, and agile development
* Comprehensively understand Web Application fundamentals and the libraries/tool chains used to deliver them such as Webpack, Babel, testing with Mocha/Chai or Jest, git and other CI tools
Tools
* Git
* Jira
\Good to have
* Experience with Mocha, Chai or Jest
* Experience with Sprint
* Familiarity and experience with Container architecture - Docker/Jenkins and build scripts
We are looking for an experienced and motivated PHP Laravel Developer with 2-5 years of experience for Jaipur location. As a Laravel developer, you would be responsible to develop front-end and back-end processes.
Responsibilities and Skills
- The candidate must be creative, problem-solver and willing to work with the team.
- Good understanding of front-end technologies including PHP, HTML5, CSS3, JavaScript, JQuery and AngularJS.
- Must possess excellent skills in PHP back end development.
- Proficient understanding of code versioning tools such as GIT and Bitbucket.
- In-depth knowledge of CMS and PHP frameworks such as Laravel, Yii and Codeigniter.
- Experienced in building user-interface for websites and web application.
- Experienced in common third-party APIs (Google, Facebook, Paypal, etc).
- Experienced in integration with any Payment Gateway system.
- Good understanding of Chart APIs (Google Chart, Chart.js etc).
Salary: No Bar for Deserving Candidates
Company Details
Company Name: Jploft Solution Pvt. Ltd.
Company Websites: www.jploft.com
Interested candidates can and share their resumes
Job Description:
An Azure Data Engineer is responsible for designing, implementing, and maintaining pipelines and ETL/ ELT flow solutions on the Azure cloud platform. This role requires a strong understanding of migration database technologies and the ability to deploy and manage database solutions in the Azure cloud environment.
Key Skills:
· Min. 3+ years of Experience with data modeling, data warehousing, and building ETL pipelines.
· Must have a firm knowledge of SQL, NoSQL, SSIS SSRS, and ETL/ELT Concepts.
· Should have hands-on experience in Databricks, ADF (Azure Data Factory), ADLS, Cosmos DB.
· Excel in the design, creation, and management of very large datasets
· Detailed knowledge of cloud-based data warehouses, architecture, infrastructure components, ETL, and reporting analytics tools and environments.
· Skilled with writing, tuning, and troubleshooting SQL queries
· Experience with Big Data technologies such as Data storage, Data mining, Data analytics, and Data visualization.
· Should be familiar with programming and should be able to write and debug the code in any of the programming languages like Node, Python, C#, .Net, Java.
Technical Expertise and Familiarity:
- Cloud Technologies: Azure (ADF, ADB, Logic Apps, Azure SQL database, Azure Key Vaults, ADLS, Synapse)
- Database: CosmosDB, Document DB
- IDEs: Visual Studio, VS Code, MS SQL Server
- Data Modelling,ELT, ETL Methodology
· Lead generation and developing new business for your assigned territory.
· Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.
· Scheduling meeting with prospective clients and drive them for generating business.
· Handling sales process end to end from pitching to client retention.
· Candidate shall be well aware of retail and corporate clients in the assigned territory.
· Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.
· Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.
· Playing an integral role for the effective on-boarding of new clients.
· Dealing with clients and efficiently handling their queries.
· Serve as contact point for key customers and internal teams.
· Suggest solutions that answer client needs and wants.
· Demonstrating good communication, presentation, selling and deal closing skills.
· Driving Business for the company and client retention will be the core expertise.
Job Description:
- Excellent troubleshooting and communication skills
- Participate in requirements analysis and give estimates for development.
- Collaborate with internal teams to produce software design and architecture
- Client handling experience
- Write clean, scalable code using .NET programming languages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Ability to work as a team player also as an individual contributor.
- Understanding of Scrum, Agile and Agile processes.
Required Knowledge, Skills, and Abilities:
- 3+ years of C#, .Net core, ASP.NET MVC professional development experience
- Candidate should have hands-on with Logic App, Function App, Azure Function
- Working experience on SQL Server and No SQL Database
- Experience in ORM like LINQ & Entity Framework
- Knowledge of the NoSQL Database will be a great advantage.
- Great analytical skills and logical reasoning.
- Thorough understanding of object-oriented programming concepts, and data structures.
- Experience designing and consuming REST APIs
- Experience in JavaScript, jQuery or related frameworks.
- Knowledge of Code Repository systems including GIT, Github & SVN
- Should have strong practical knowledge of API Management Services (APIM)
- Good to have: Angular JS, React JS or any other frameworks.
Tools : Visual Studio ,Visual studio code ,SQL server management studio, swagger and postman tool
Educational Qualification: BE, MCA OR Msc IT
ELIGBLITY:
- Any Graduation with relevant experience.
- Should have excellent written and oral communication.
- Should be proficient in following languages (English, Hindi & Kannada)
- Proficient in MS Office package.
- Should be an excellent team player & should able to maintain good coordination with clients & other team members.
- Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.
ROLES & RESPONSIBILITIES :
- Preparing the offers & work Orders.
- Handling the Pre sales communication.
- Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
- Should maintain the proper documentation as per the standard.
Manager- Social Media
About SLAY
SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.
Culture at SLAY
Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.
We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.
The following principles guide us in our day to day working at SLAY:
- Act with integrity and respect
- Be passionate
- Think long-term
Core Values
Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.
- Customer First
- Always solve for the customer, not for self or the Company
- Understand customers and markets deeply
- Courage:
- To think big, act without fear and voice your opinion.
- To question the status quo- go beyond rules and hierarchies.
- To act in the best interest of the customer and company, even if it calls for going outside your comfort zone
- To be transparent and open; we have nothing to hide
- Ownership:
- Act with authority to drive results
- Prioritize action over discussions
- Collaborate independently across teams
- Communicate proactively, eliminate the need for follow ups
- Curiosity
- To push the boundaries and innovate
- To never settle for less
- To make mistakes, learn, don't repeat
- Trust data over opinion
Beyond the salary (and great coffee!)
- Freedom to test out any idea in your function or outside of it.
- Gender-neutral policies
- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
- Exclusive talks & insights from the experts for the growth & development of our team
- Full tuition fees sponsorship for Baristas
- Family support programs for Baristas
Opportunity
We are looking for a passionate storyteller for this role. As a Manager-Social Media in our Brand and Communications team, you will be responsible for driving brand resonance and engagement across all our social media channels.
Your Boss
You will report into Sr. Manager-Brand and Communications.
Your Team
You will manage a team of copywriters and designers while working closely with business teams and external partners.
Key Result Areas
- Establish SLAY’s brand persona through relevant and emerging social media channels including but not limited to Instagram, Twitter, Linkedin etc.
- Create content across formats (long form, posts, videos, podcasts, static images) either directly or through internal and external team members.
- Monitor the communities in real time and assess opportunities for conversations and leveraging any trends
- Dynamic reporting to gather insights basis data and help grow the communities over time
- Online reputation management. Managing queries, complaints, comments, and conversations
- Leverage the latest innovations on the medium and work with the team to stay up to date on the platforms
- Engaging with social media influencers to help build community through moderation & curation of discussions.
- Coordinating with designers, and with external partners.
- Brainstorming ideas for social media strategies.
Responsibilities :
- Understand the requirement from the hiring manager and document the requirements according to the Ideal Candidate Profile.
- Prepare and post jobs to appropriate hiring portals.
- Source and recruit the right sales talent through the database; Naukri, LinkedIn & social media
- Assess the applicant’s knowledge, soft skills, technical skills as per the requirement at hand.
- Act as a point of contact and provide the client and candidate with excellent hiring experience.
- Create influential relationship with client and candidate through the selection process.