
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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About Virtana:
Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com.
Virtana is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Recent milestones include:
- The acquisition of Zenoss to create a unified observability platform combining deep infrastructure analytics, AI-driven event intelligence, and service-level visibility.
- Launching AI Factory Observability (AIFO) to meet the demanding visibility, performance, cost, and risk challenges of AI infrastructure, including tight integration with GPU workloads and modern hybrid environments.
Virtana is trusted by Global 2000 enterprises to optimize performance, reduce risk, and control costs—helping them drive business outcomes with complete observability across every layer of infrastructure.
Mission & What We Believe:
Virtana’s mission is to empower IT, operations, and platform engineering teams to see everything, understand everything, and act with confidence, especially in complex, hybrid, and AI-intensive environments. The company believes:
- Observability isn’t optional in modern infrastructure; it’s foundational.
- Deep, correlated visibility (across computing, storage, network, service/app dependencies, AI workloads) drives better performance, cost efficiency, and risk mitigation.
- AI/ML, topology mapping, event intelligence, root cause analysis, and cost forecasting are essential differentiators.
- Customers want not just metrics, but insight, predictability, and control.
Role Overview:
We are seeking a highly skilled Senior Accountant based in India to support US-based accounting and financial reporting. This role will be responsible for day-to-day accounting operations, month-end close, and US GAAP financial reporting within NetSuite. The ideal candidate has hands-on experience building and improving accounting processes in a fast-paced, scaling environment.
This is a high-ownership role requiring strong technical accounting knowledge, attention to detail, and the ability to work closely with US stakeholders across time zones.
Location: Pune
Work Type: Hybrid
Employment Type: Full-time
Role Responsibilities:
US GAAP Accounting & Close
- Own and execute the monthly, quarterly, and annual close for US entities
- Prepare and review journal entries, accruals, amortizations, and reconciliations
- Ensure financial statements are prepared in accordance with US GAAP
- Maintain accurate balance sheet reconciliations and supporting schedules
- Support NetSuite enhancements, integrations, and process automation
- Partner with US finance team on system improvements and reporting needs
Financial Reporting & Compliance
- Assist in preparation of US financial statements and management reporting
- Support external audits and internal reviews (Big 4 or national firm exposure preferred)
- Ensure compliance with internal controls and accounting policies
Process Building & Optimization
- Build, document, and improve accounting processes and SOPs
- Identify inefficiencies and implement scalable solutions as the business grows
- Support process standardization across entities and functions
Cross-Functional Collaboration
- Partner with FP&A, Payroll, AP/AR, and Operations teams
- Communicate clearly with US-based stakeholders across time zones
- Proactively flag risks, issues, and improvement opportunities
Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field
- 5–8+ years of progressive accounting experience
- Strong hands-on experience with US GAAP reporting
- NetSuite experience required (end-to-end accounting ownership)
- Experience supporting US-based companies or multinational organizations
- Proven experience building or improving accounting processes
- Prior experience in a startup, high-growth, or scaling environment preferred
- Audit experience (Big 4 or mid-tier) is a plus
- CPA / CA (or progress toward certification) preferred
Why Join Virtana?
- Make a direct impact on the growth of a global technology company.
- Work in a flexible, innovative, and collaborative environment.
- Competitive compensation and equity opportunities.
- Opportunity to shape and expand our channel partner ecosystem.
Position: SCM Head (leather, trims, hardware, and raffia)
Location: IMT Manesar
Experience: 10+ year in SCM in Bag manufacturing Industry
Salary: Negotiable
Industry: Fashion/ apparel/ leather
Education: Bachelors/Masters degree in Supply Chain Management, Logistics, or related field.
We are looking for a seasoned Supply Chain Manager with 10-15 years of experience. The ideal candidate will possess strong knowledge of leather, trims, hardware, and raffia. You will lead our supply chain team, developing and implementing strategies to optimize efficiency, reduce costs, and enhance overall supply chain resilience.
Key Responsibilities:
· Develop and execute comprehensive supply chain strategies aligned with business revenue.
· Lead and build a high-performing supply chain team.
· Negotiate contracts and prices with suppliers.
· Manage inventory levels, ensuring optimal stock levels and minimizing waste.
· Implement and maintain robust supply chain processes and systems.
· Identifying opportunities for cost savings and process improvements.
· Collaborate with internal teams (production, procurement, logistics) to ensure seamless operations.
· Ensure compliance with regulatory requirements and industry standards.
Requirements:
· 10-15 years of experience in Supply Chain Management, preferably in bag manufacturing or similar industries.
· Strong knowledge of leather, trims, hardware, and raffia.
· Proven leadership and team management skills.
· Action-oriented approach with excellent problem-solving abilities.
· Excellent communication, negotiation, and interpersonal skills.
· Strong analytical and strategic thinking skills.
· Ability to work under pressure and meet deadlines.
Certifications:
- APICS, CSCP, or similar certifications preferred.
Mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
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Website: www.glansolutions.com
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Google search: Glan Management Consultancy
Job description
Opening for PHP developer at Navi Mumbai -Belapur
Work Mode- Hybrid
Notice period- Immediate - 15 days
Role & responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions
Skills And Qualifications:
- Strong knowledge of PHP web frameworks (such as Laravel)
- Familiarity with MYSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of the common PHP or web server exploits and their solutions
- Knowledge of object-oriented PHP programming
- Own the development/improvement of products and features.
- Own the responsibility for creating a great user experience on the products and features you work on.
- Build features end-to-end: both the user interfaces and the backend APIs.
- Set technical standards and lead the team in building a world-class scalable software development process.
- Lead large-scale design updates and rollouts.
- Partner with infrastructure engineers to scale the product.
- Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
- Guide and mentor junior team members
- 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
- Experience building, running, and debugging single-page apps in a modern JavaScript framework.
- Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
- Tech Lead / Management experience.
- Experience with full-stack development.
- Experience with building APIs using spring boot.
- Experience with front-end test frameworks (Jasmine/Mocha/Jest)
- Exposure to mobile platforms
• Proficiency in Java,
• MYSQL database (past experience on ETL, Kafka, Spring Boot, Java J2EE,
and implementation work will be great).
Job Description:
- Java/Core Java
- Springboot
- Microservices
- Hibernate
Job title: Azure Architect
Locations: Noida, Pune, Bangalore and Mumbai
Responsibilities:
- Develop and maintain scalable architecture, database design and data pipelines and build out new Data Source integrations to support continuing increases in data volume and complexity
- Design and Develop the Data lake, Data warehouse using Azure Cloud Services
- Assist in designing end to end data and Analytics solution architecture and perform POCs within Azure
- Drive the design, sizing, POC setup, etc. of Azure environments and related services for the use cases and the solutions
- Reviews the solution requirements support architecture design to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
- Must possess good client-facing experience with the ability to facilitate requirements sessions and lead teams
- Support internal presentations to technical and business teams
- Provide technical guidance, mentoring and code review, design level technical best practices
Experience Needed:
- 12-15 years of industry experience and at least 3 years of experience in architect role is required along with at least 3 to 4 years’ experience designing and building analytics solutions in Azure.
- Experience in architecting data ingestion/integration frameworks capable of processing structured, semi-structured & unstructured data sets in batch & real-time
- Hands-on experience in the design of reporting schemas, data marts and development of reporting solutions
- Develop batch processing, streaming and integration solutions and process Structured and Non-Structured Data
- Demonstrated experience with ETL development both on-premises and in the cloud using SSIS, Data Factory, and Azure Analysis Services and other ETL technologies.
- Experience in Perform Design, Development & Deployment using Azure Services ( Azure Synapse, Data Factory, Azure Data Lake Storage, Databricks, Python and SSIS)
- Worked with transactional, temporal, time series, and structured and unstructured data.
- Deep understanding of the operational dependencies of applications, networks, systems, security, and policy (both on-premise and in the cloud; VMs, Networking, VPN (Express Route), Active Directory, Storage (Blob, etc.), Windows/Linux).
Mandatory Skills: Azure Synapse, Data Factory, Azure Data Lake Storage, Azure DW, Databricks, Python









