
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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3+ years of experience as a Back-end developer
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Job Description : Senior Full Stack Developer
Role
A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.
You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.
Responsibilities
- Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
- Design and implement high quality RESTful APIs.
- Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
- Collaborate with other team members including the mobile development team and design team.
- Participate in all aspects of the software development lifecycle for our projects.
Requirements
- 3 or more years of a mix of frontend and backend development experience.
- Ability to think critically, analyze, and break down problems into manageable components.
- Strong attention to detail.
- Ability to communicate and work well with others.
Backend Skills
- Strong knowledge and experience with developing RESTful APIs.
- Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
- Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
- Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
- Strong knowledge and experience of integration of third party services.
- Experience utilizing various third party backend frameworks and libraries.
Frontend Skills
- Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
- Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
- Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
- Experience utilizing various third party frameworks and libraries.
Good-to-have Experiences:
- E-commerce platforms: Magento, WooCommerce, etc.
- Content management systems: Drupal, Wordpress.
- Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
- Containerization and orchestration solutions: Docker and Kubernetes.
As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.
By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.
Visit us at snappymob.com to find out more about what we do.
JD-Backend Intern (NodeJs)
Internship Span – 6 Months (Fulltime)
Ventura Securities is establishing its fintech team - a remote-first, work from anywhere team with highly talented individuals who come from diverse backgrounds and looking to solve real client problems at scale. Ventura has been in the stockbroking business for 20+ years and it is a robust and profitable franchise with 1000+ employees currently. We are looking for passionate techies with skills primarily around AWS and Node’s/JS who are aspiring for a fast-track career.
Your Key Responsibilities:
• Build out of the Ventura cloud-based backend platform from scratch
• Ownership and monitoring of our D2C backend
• Robust documentation skills and desire to share information with others
• Desire and ability to prototype ideas quickly, and be willing to experiment and learn
Basic Requirements:
• Very strong Nodejs, AWS Lambda, Postgres, ORM (Sequelize)
• Clean coding skills around Nodejs
• Hands-on experience around writing testable code, working with git, doing peer-level code review, daily standups, and generally championing software excellence.
• Should have concepts cleared around Nodejs and JS
• Strong proficiency with JavaScript
• Ability to use Async programming to improve performance & productivity
• Strong problem solving skills with understanding of Data Structures and Algorithms.
• What you get:
• Chance to build out a next-gen fintech product from ground 0
• Opportunity to influence the design of the product
• Flexible and work anywhere environment running out of Slack
• Flat org structure
• This internship is paid internship.
Program Lead
Gujarat (Ahmedabad)
Company Profile: pinBox is the only global social enterprise committed exclusively to digital micro-pension inclusion for self-employed women and youth. We use our proprietary pensionTech platform, the unique pinBox model and field-tested retirement literacy tools to make access to pensions, savings and insurance easy and simple for non-salaried informal sector workers. pinBox is working actively with governments, regulators, multilateral aid agencies and leading financial inclusion stakeholders across Asia and Africa on digital micro-pension and social security inclusion. In India, pinBox is working with top financial institutions and credible outreach partners to help deliver mainstream financial services to underserved citizens. Friends of Women’s World Banking (FWWB) is a Gujarat-headquartered non-profit Society that provides financial and capacity building support and services to organizations promoting livelihoods, self-reliance and financial inclusion among low-income women. FWWB works with a network of over 200 MFIs, cooperatives and producer collectives that reach over 18 million low-income individuals across 12 states. pinBox and FWWB are jointly launching a digital micro-pension and retirement literacy solution for the 18 million women being serviced by FWWB partners. A dedicated project management team will promote the solution to FWWB partners through ongoing consultative meetings and field-visits. This team will be based at the FWWB offices at Ahmedabad (Gujarat) and provide necessary technical assistance, digital solutions, training and expert advice to FWWB partners to encourage and enable them to in turn deliver the digital micro-pension solution, along with financial literacy, to their clients/ members. pinBox is looking for a self-motivated, driven, and hands-on individual to develop and own short and long-term strategies and goals for the pinBox-FWWB partnership as well as for other pinBox initiatives in Gujarat. This is a senior role that requires proactive interactions with a range of internal and external stakeholders, often managing several moving project parts simultaneously. The Program Lead for Gujarat will be responsible for planning, overseeing and leading the pinBox-FWWB Project from ideation through to completion. She/he will also lead B2B2C partnerships with other Gujarat-based cooperatives and milk unions, as well as with federated self-help groups, producer companies, social enterprises and the State Government on expanding pension and social protection solutions to the self-employed.
Responsibilities:
1. Work closely with FWWB to proactively promote the digital micro-pension and social security solution to its partners, and to other aggregators including cooperatives in Gujarat and the State Government;
2. Formalizing, upscaling and managing all B2B2C partnerships with FWWB and in Gujarat more generally;
3. Implementation coordination and monitoring and providing necessary ongoing training, capacity building and IEC support and advice to partners to minimize the gap between intent and outcomes.
4. Achieving optimum impact at scale in terms of voluntary participation and regular retirement savings by self-employed women and youth who choose to save for their old age and other lifecycle needs.
5. Establish a system for periodic review meetings and field visits to regularly monitor outcomes including subscriber knowledge, savings persistency and adequacy. You will provide partners with MIS and data using pinBox MIS dashboards to keep them updated and informed regarding outcomes.
6. In consultation with the pinBox operations and customer protection teams, develop innovative ideas and behavioral interventions that optimize field staff efforts and engagement and voluntary enrollments and regular savings by partner clients/ members. 7. Periodically conduct or facilitate FGDs and helpline-led interviews with partner field staff and scheme subscribers to assess efforts and outcomes and to satisfy pinBox, FWWB and partner management that scheme implementation and efforts are in line with stated goals of mass-scale pension and social security inclusion. 8. Proactively investigate implementation challenges and issues and develop and implement ideas and solutions that can positively impact outcomes at scale.
The ideal candidate
1. A person with indubitable ethics, who is entrepreneurially inclined, passionate about digital financial inclusion and is eager to build from scratch.
2. Has 4-6 years’ experience in the areas of digital financial inclusion. Familiarity with the fintech and technology apps ecosystem will be an advantage.
3. IRMA graduates with project and process management experience in digital finance and prior experience with women-focused inclusion efforts will be preferred.
4. Proficiency in Gujarati (both written and oral) is mandatory

We are looking for 2 - 10 years experienced Ruby on Rails and VueJS developer responsible for building
applications, including anything from complex groups of back-end micro-services to command line utilities and
data processing scripts. Your primary responsibility will be to design and develop these applications, and to
coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to
collaborative problem solving, sophisticated design, and building quality products is essential.
Key Duties & Responsibilities:
• Design, develop, and implement new modules and APIs for the BEAM Product
• Plan, build and launch features for our products
• Write unit, functional, and integration tests
• Estimate development tasks and meet deadline
• Collaborate with engineering, QA, and product design team members
• Scale our applications as our user base grows
Mandatory Skills & Experience:
Ability to work & develop in Linux environment
• A solid understanding of Ruby
• 5+ years of web application engineering experience with Ruby on Rails, PostgreSQL, HTML, CSS,
JavaScript, Responsive Design, Caching
• 1+ years of experience with a front-end framework (Vue.js & GIT)
• Solid 2+ plus years of web dev experience building web UI/UX interactions.
• 5+ years of experience improving the performance of Ruby on Rails applications with Memcached &
background job processing frameworks (Sidekiq, Resque etc.)
• Hands on experience in deploying applications using AWS Infrastructure using Capistrano automated
deployment.

- Design, development, and testing of new features in the applications
- Responsible for regular communication with others involved in the development process
- Implement, Unit test, bug-fix and refactor functionality
- Responsibility for design and implementation of software projects using C#
- Participate as a team member in fully agile Scrum deliveries
- Provide support to end users
- Design, build, and maintain efficient and reliable C# code
- Must have worked on Multithreading.
- Must have worked on WPF
Key Skills: Generate Content Ideas for youtube channels, Good at Thumbnails and Analytics, and Implement new strategies for channel Growth.
About Company: Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps.
Job Description: We are looking for a YouTube Expert who is good at thinking attractive thumbnail ideas for videos, formulating new strategies for channel growth, handling plus managing the channel & who is very good at YouTube SEO
Roles and Responsibilities:
- One Should Generate the Content Ideas for youtube Channels
- Should be good at providing ideas for Thumbnails
- One should be good at Analytics (Reports)
- Should Plan new strategies for the channel growth.
- Must have knowledge on YouTube SEO
mandatory Skills:
- Excellent communication skills
- Work Report Submissions
- Team Player
- Able to Handle Multitasking
- Should be Good at Training (Very Very Important)
- Good at Planning Strategies.
Job Summary :
We are hiring a passionate Angular Front-End Developer to join our team at the earliest.
- You will be responsible for delivering a streamlined experience for our users.
- You will be a good fit if you like building top-notch codebase using the best practices of Angular.
Know your work :
- Create and deploy the front-end application.
- Optimize for high-performance on both mobile and web.
- A passionate front-end developer who can combine the latest open source technologies to provide the best -visualization reports using modeling tools.
- Writing and deploying clean and documented codes on Angular v2 and above, JavaScript, HTML5, and CSS3.
- Coordinate between graphic designers and HTML developers.
- Optimize application for maximum speed and scalability.
What you need to apply:
- Working experience on HTML5/CSS3/JS/Bootstraps/Angular v2 and above is a must.
- Minimum 2-year work experience in Angular v2 and above.
- Strong knowledge of Angular 8 and Ivy Engine.
- Aware of any Object-Oriented JavaScript Frameworks (Backbone, Ember).
- Working experience of Node.js would be a plus.
- Working experience in any NoSQL database would be a plus.
- Experience in working out with RESTful APIs would be a plus.
- Aware of Firebase APIs.
- Previous experience on messaging queues - Redis/RabbitMQ/Kafka would be plus.
Good to have additional skills :
- Previous experience with elastic search.
- An interest in ML with experience in the same(though totally optional) is highly appreciated.
- Working knowledge of Docker/Ansible.
What you get :
- Amazing workplace and colleagues in the IT corridor of Bangalore.
- Competitive salary at par with the best in the industry.
- Immense exposure to new technologies.
Notice Period: Immediately or within two weeks
Location: Bengaluru/Bangalore, Pune
#angularfrontenddeveloper #SeniorAngularDeveloper #AngularIVYDeveloper #AngularIvy

• Developing games in the Unity engine
• Implementing game functionality as per communicated design
• Coordinating with the team
• Developing & maintaining efficient, reusable, and reliable code for games
• Playing, researching, & ideating for the new games
Requirements :
• 1 to 3 years of game development experience.
• Strong understanding of object-oriented programming, Familiarity with current design and architectural patterns.
• Excellent knowledge of Unity, including scripting, textures, animation and GUI styles. Excellent Knowledge of Physics for 3D game play elements.
• Experience with Game Physics and Particle systems.
• Hands on experience in integrating multiple 3rd party plugins in unity/android ios.
• Good capacity for teamwork & strong ability to resolve problems and conflicts
• Optimization, profiling, debugging

