Cutshort logo
An IT & Internet Services Company logo
Senior Manager - Customer Support
An IT & Internet Services Company
Senior Manager - Customer Support
An IT & Internet Services Company's logo

Senior Manager - Customer Support

at An IT & Internet Services Company

Agency job
via Qrata
6 - 8 yrs
Best in industry
Gurugram
Skills
Customer Support
Customer Service
Team Management
Customer Relationship Management (CRM)
Communication Skills
Effective communication
Six Sigma Black Belt
Reporting
Analytics

Overall responsibility:


  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
  • Develops and implements methods to record, assess, and analyse customer feedback.
  • Develops and implements training and quality assurance programs for new hires and experienced employees.
  • Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

  • Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:


  • ISO
  • Six Sigma BB

Why Join Us : 


1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Inferigence Quotient
at Inferigence Quotient
1 recruiter
Neeta Trivedi
Posted by Neeta Trivedi
Bengaluru (Bangalore)
0.5 - 2 yrs
₹4L - ₹12L / yr
Artificial Intelligence (AI)
Language models

The selected candidate is required to fine tune LLM models, train them in distributed mode using SLURM framework, perform the necessary data engineering, training process monitoring and tuning, analysis, and documentation.

Read more
Anar Apps
Anar Apps
Agency job
via Qrata by Prajakta Kulkarni
Remote only
3 - 10 yrs
₹20L - ₹35L / yr
skill iconReact Native
skill iconiOS App Development
Mobile App Development
skill iconAndroid Development
iOS
+1 more
About us
Have you ever felt the need to see the direct impact of what you do? Then consider this:
Currently, there are 70+ million Small and Medium Enterprises in India. And they need all the help to succeed against the continuous onslaught of much larger businesses.
Imagine a jewellery shop owner in Ghatkopar Mumbai. He may be procuring his goods that are to be sold in the shop from a fixed set of vendors - some his relatives, some that people have recommended and some that came and pitched to him. He may not have ever seen the kind of designs and products that a supplier from Mysore can offer. Or the credit terms that another supplier from Surat can offer. Putting him on a platform where he can easily browse products and build new business relationships is a life-changing proposition for him.
We believe that technology should be accessible and usable for these SMEs so that they can grow and simplify their business, and compete in a fair field.
If making the lives of businesses in India and the world simpler excites you, then this is the
perfect opportunity! You will be solving challenging problems, defining your own charter and be the master of your own growth. The best way to predict your future is to create it.
We have more than 170k businesses on our platform already with great engagement numbers.
We are backed by the top founders and VCs in the country(Titan Capital, FirstCheque).

We are set to grow even faster in the future.
Join us if you want to be a part of a fast-paced team.
Website: anar.biz
Job Description
This is a remote position.
We’re in search of a senior react-native architect who can build and maintain excellent
react-native applications with clean code.

Requirements
Must-haves:
1. You need to be excited about the problem that we are trying to solve
2. 4+ years of experience building applications in React Native
3. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
4. Strong Js fundamentals
5. Built an iOS app from scratch or Native Android development experience
6. Ability to give clarity and communicate well with the team, including Product,
Backend and Dev-Ops (if and when needed)
7. Ability to use profiling tools well, getting to root causes of bugs fast
8. Ability to pick and work on adjacent technologies if and when required (Eg: If the
best performance monitoring solution needs a basic firebase setup, that should
not be a blocker for you to go ahead and do so)
9. Maintain code and write automated tests to ensure the product is of the highest
quality.
10.Reach out to the open-source community to encourage and help implement
mission-critical software fixes—React Native moves fast and often breaks things.
11. You need to be comfortable working in a remote environment (Have your own
laptop, good internet connection, availability on phone are required)

Good to have:
1. Experience with next.js
2. Experience in Test Driven Development
3. Ability to tell Product what creates better User Experience, ability to tell backend
what API responses will help the user get a faster load time
4. Inquisitiveness to understand the system as a whole, and not only be stuck to
your domain of expertise (Eg: Asking questions like why does this particular
response take so much time as compared to others, and brainstorming with the
backend engineer on how to improve on it)

Benefits
1. Work timings - You are the master of your time
2. Leave policy - Take a leave whenever for whatever reason you want. You don't
need to explain yourself to us
3. Industry standard salary
Read more
Black Market
KrishnaPrasad L
Posted by KrishnaPrasad L
Remote only
0 - 0 yrs
₹2000 - ₹4000 / mo
Digital Marketing
Social Media Marketing (SMM)
English Proficiency

As a Digital Marketing intern at Black Market, you will have the opportunity to work with a dynamic team and gain hands-on experience in the exciting world of digital marketing. Your responsibilities will include:


1. Assisting in the development and implementation of social media marketing strategies to increase brand awareness and engagement.

2. Managing and creating content for Instagram marketing campaigns to drive traffic and increase followers.

3. Monitoring and analyzing social media metrics to track the success of campaigns and make data-driven decisions.

4. Collaborating with the creative team to develop visually appealing and on-brand content.

5. Contributing ideas and suggestions for innovative digital marketing strategies to reach target audiences effectively.


If you are a creative, proactive individual with a passion for digital marketing and social media, we want to hear from you! This internship will provide valuable experience and the opportunity to learn and grow in a fast-paced environment. English proficiency is required for this role. Apply now and be a part of our exciting team at Black Market!

Read more
KGISL EDU
at KGISL EDU
2 recruiters
KGISL Educational Institutions
Posted by KGISL Educational Institutions
Coimbatore
5 - 10 yrs
₹8L - ₹10L / yr
Communication Skills

The Head - Artificial Intelligence & Embedded Systems plays a pivotal role in leading the labs strategic vision and operational excellence, fostering a culture of innovation and "learning by doing" among students. This individual is responsible for setting the labs strategic direction, managing a team of stream leaders, and ensuring the labs success in bridging the gap between academia and industry. As a thought leader and brand ambassador, the Head of the lab promotes the labs focus areas both internally and externally, embodying the qualities of leadership and innovation that inspire students and staff alike.


Key Responsibilities:

 Vision and Strategy:

 Develop and communicate a clear vision for the Innovation Labs, aligning with the institution’s strategic objectives.

 Set strategic goals for the lab, including defining key areas of focus, innovation strategies, and research priorities.

 Ensure the labs activities contribute to the broader academic and research missions of the institution.

 Leadership and Management:

 Lead and manage a team of stream leaders, fostering an environment of collaboration, innovation, and excellence.

 Drive a culture of "learning by doing", encouraging students and mentors to engage in hands-on, experiential learning. Impact key outcomes like placements, hackathon wins, patents etc.

 Oversee the labs operations, ensuring resources are effectively allocated and managed to support its goals.

 Ensure that the academia-innovation labs gap is bridged. 

 Innovation Lab - Industry Interface:

 Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the labs research and innovation projects.

 Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

 Lead initiatives to secure funding, sponsorship, and partnerships that support the labs activities and growth.

 Brand Ambassador and Thought Leadership:

 Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

 Promote the labs achievements and projects through various channels, enhancing its reputation and visibility.

 Foster a network of alumni, industry leaders, and academic peers to support and engage

with the labs work.

 Mentorship and Role Modeling:

 Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

 Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

 Support a learning environment that values diversity, inclusivity, and personal growth.


Skills and Qualifications:

 Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business

Administration) or equivalent experience in innovation management.

 Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

 Deep technical expertise in AI/ML and/or embedded systems with a passion for continuous learning.

 Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

 Excellent relationship-building skills, with experience in academia-industry partnerships.

 Demonstrated success in securing funding, sponsorships, or partnerships.

 Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

 Deep understanding of the latest trends and technologies in areas relevant to the labs focus.


Job Location: Coimbatore, Tamil Nadu


Pay Scale: As per norms




Read more
A full Funnel Media Agency
A full Funnel Media Agency
Agency job
via Merito by Jinita Sumaria
Navi Mumbai
4 - 6 yrs
Best in industry
Digital Marketing
Social media strategy
Digital strategy
Digital media
Client Servicing
+1 more

About the Company

Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, they are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. They are trusted by leading marketers and agencies in India and is expanding its footprint globally.


Roles & responsibilities:

• Proven experience in Digital Marketing and an understanding of Media channels.

• Identify key audiences - sizing and profile using data points, to determine whether the given audience can achieve the client’s business objective

• Within the aligned audience(s), identify key human truth (insight) using data (quantitative/ qualitative) that leads to a   communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/behavior (from/to)

• Flair for communication and presentation to engage and influence stakeholders positively.

• Creation of tactical plan presentation and supporting media plan templates

• Use an understanding of the campaign and marketplace to contribute ideas for campaign experiments

• Build activation platforms/ideas stemming from data-backed cultural or behavioral insights

• Set budget allocation & key channels identified for each to hit the objective

• Write/develop agency POVs based on the latest trends and developments that matter to our industry/clients

• Work on the brand portfolio, brand positioning, and GTM strategy as necessary

• Expertise in problem-solving and technology development.


Requirements:

• At least 4 years of relevant experience (strategy, media, consulting, research)

• Experience in digital media, advertising, marketing

• Solid grasp of digital marketing, especially a deep knowledge of digital media

• Working knowledge and effective vocabulary across search, social, display, video, and/or programmatic media buying

• Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)

• Ability to navigate the digital ecosystem like Facebook, Google, Twitter, LinkedIn, OTTs

• Understanding of brand and DR objectives

• Deep understanding of planning, audience research and measurement tools; with the ability to land on media solutions


Read more
Kutumb
at Kutumb
3 recruiters
Dimpy Mehra
Posted by Dimpy Mehra
Bengaluru (Bangalore)
2 - 5 yrs
₹15L - ₹35L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconGo Programming (Golang)
skill iconPython

Kutumb is the first and largest communities platform for Bharat. We are growing at an exponential trajectory. More than 1 Crore users use Kutumb to connect with their community. We are backed by world-class VCs and angel investors. We are growing and looking for exceptional Backend Developers to join our Engineering team.

More on this here - https://kutumbapp.com/why-join-us">https://kutumbapp.com/why-join-us.html

 

Core Responsibilities:

  • Design and develop real-time, resillient and high availabilty systems
  • Architect and Build Microservices
  • Iterating and building experiments
  • Will be working with Node.js, Go, MySQL and Redis

 

You are the right fit if you have:

  • Strong systems, architecture and database fundamentals
  • Build from scratch and be a good decision maker
  • The Ownership skills and can own the problems end to end
  • The Zeal and willingness to put in extra efforts to build a product which will be used by millions of users, and most importantly
  • The ability to find the solution to any problem and get things done

 

What we offer:

  • High pace of learning
  • Opportunity to build the product from scratch
  • High autonomy and ownership
  • A great and ambitious team to work with
  • Opportunity to work on something that really matters
  • Top of the class market salary and meaningful ESOP ownership
Read more
Arishti CyberTech Private Limited
Kanak Kawadiwale
Posted by Kanak Kawadiwale
Pune, Mumbai
0.6 - 1.5 yrs
₹3.2L - ₹6L / yr
skill iconFlutter
skill iconMongoDB
skill iconExpress
skill iconNodeJS (Node.js)
RESTful APIs
+2 more
Key responsibilities:

  1. Building REST APIs using Node.js, Express, and MongoDB
  2. Working on Flutter application development using various advanced strategies like state management, API integrations, and scalable databases
  3. Working with Socket.io library for Flutter and Node.js product development
  4. Learning and developing the cryptographic functions for product security
  5. Managing product workloads on public/private cloud - we are currently on AWS & also planning to be on GCP/Azure (our platform would also be available as on-premise deployment, you will handle these deployments)
  6. Develop API based architecture in order to ensure the business growth and integration-al capabilities of the product
  7. Work on using GIT and CI-CD for product version control and continuous delivery
Read more
Urban Tribe
at Urban Tribe
1 video
1 recruiter
Mayur Yadav
Posted by Mayur Yadav
Remote only
2 - 4 yrs
₹1.8L - ₹2.4L / yr
Content Writing
Urban Tribe is one of the fastest-growing & award-winning lifestyle brands in India. Headquartered in Mumbai since 2015, we've offices and exclusive brand outlets across the country. Starting with an idea to create disruptive innovation in the travel gear category, we've grown to be one of India's favorite lifestyle brands. We have built an extensive range of innovative and hyper-functional travel gear and accessories and are the top brands across all e-commerce platforms in our category apart from a thriving digital marketplace of our own.

Responsibilities for Content Writer

1. Write well-researched, SEO-friendly, high-quality articles & product descriptions
2. Create original copyright-free content
3. Submit work to editors for input and approval
4. Ensure all-around consistency (style, fonts, images, and tone)
4. Recommend new content to address gaps in the company's current content
5. Ensure that you report to your manager


Qualifications for Content Writer

-Proven record of excellent writing demonstrated in a professional portfolio
-An impeccable grasp of the English language, including idioms and current trends in slang and expressions
-Ability to work independently with little or no daily supervision
-Strong interpersonal skills and willingness to communicate with management
Read more
B2B SaaS platform For BFSI
B2B SaaS platform For BFSI
Agency job
via Unnati by Samta Arora
Mumbai
5 - 9 yrs
₹14L - ₹15L / yr
Recruitment/Talent Acquisition

Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.

 

Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.

 

Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.

 
As a Lead Talent Acquisition, you will be responsible for working very closely with business leaders to drive the TA agenda across the organization.

What you will do:

  • Developing and executing recruiting plans to meet the hiring requirements
  • Building and maintaining an active pool of candidates to meet future hiring targets in an effective manner
  • Designing and driving employee referral programs
  • Developing and implementing a strong campus hiring program, with the aim to make us the employer of choice
  • Planning and coordinating events, assessment, and interviews for hiring candidates
  • Serving as liaison with candidates and communicating logistics associated with assessment and interviews
  • Conducting background checks for shortlisted candidates
  • Implementing the on-boarding program for all selected candidates
  • Conducting regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation
  • Providing advice and assistance to all levels on various recruiting/ talent acquisition related matters
  • Utilizing metrics to identify and implement process improvements
  • Conducting analysis and report on key recruitment metrics to appropriate business leaders

 

Desired Candidate Profile

What you need to have:

  • 5+ years of experience in Talent Acquisition, 2+ years in a team management role
  • Ability to lead & manage recruitment function apart from sourcing individually
  • Willingness to learn and take up new challenges
  • Ability to work independently, spontaneously with very less monitoring
  • Excellent verbal and written communication skills
  • A can-do attitude    
Read more
Domestic call centre
Domestic call centre
Agency job
via Hiring consultancy by Sajid Aman
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹4L / yr
Operations
Business operations
Sales Operations
Inbound/outbound call process. Upselling added advantage. 6 days working. 4 promotions in a year. Package is not a constraint for right candidate
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos