Cutshort logo
An IT & Internet Services Company logo
Senior Manager - Customer Support
An IT & Internet Services Company
Senior Manager - Customer Support
An IT & Internet Services Company's logo

Senior Manager - Customer Support

at An IT & Internet Services Company

Agency job
via Qrata
6 - 8 yrs
Best in industry
Gurugram
Skills
Customer Support
Customer Service
Team Management
Customer Relationship Management (CRM)
Communication Skills
Effective communication
Six Sigma Black Belt
Reporting
Analytics

Overall responsibility:


  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
  • Develops and implements methods to record, assess, and analyse customer feedback.
  • Develops and implements training and quality assurance programs for new hires and experienced employees.
  • Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

  • Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:


  • ISO
  • Six Sigma BB

Why Join Us : 


1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

PIPRA Solutions
Hyderabad
2 - 3 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconFlutter
skill iconSpring Boot
skill iconNodeJS (Node.js)
skill iconHTML/CSS
+4 more

Job Description: Full Stack Developer 

Role Overview

We are seeking a skilled Full Stack Developer with a minimum of 3+ years of hands-on experience in building modern web and mobile applications. The ideal candidate will have strong expertise in React and/or Flutter on the frontend, backed by Java based backend development, and the ability to work across the full software delivery lifecycle.


This role requires a pragmatic engineer who can translate business requirements into scalable, maintainable solutions while collaborating effectively with product, QA, and DevOps teams.


Key Responsibilities

  • Design, develop, and maintain full-stack applications with responsive web and/or cross platform mobile interfaces
  • Build and optimize frontend components using React and/or Flutter with a focus on performance and usability
  • Develop backend services and APIs using Java (Spring / Spring Boot preferred)
  • Integrate frontend applications with backend services via RESTful APIs
  • Write clean, well structured, and testable code following best practices
  • Participate in architecture discussions, code reviews, and technical decision-making
  • Debug, troubleshoot, and resolve application issues across the stack
  • Collaborate closely with designers, product managers, and other engineers
  • Support deployments and work with DevOps pipelines where required


Required Skills & Experience

  • Minimum 3 years of professional experience as a Full Stack Developer
  • Strong experience with React and/or Flutter
  • Solid backend development experience using Java
  • Experience building REST APIs and integrating frontend with backend services
  • Working knowledge of HTML, CSS, JavaScript, and modern frontend tooling
  • Familiarity with relational databases (PostgreSQL/MySQL) and basic query optimization
  • Experience with Git and collaborative development workflows
  • Understanding of application security, authentication, and authorization concepts


Preferred Skills

  • Experience with Spring Boot, Hibernate/JPA
  • Exposure to Node.js or Angular
  • Experience with cloud platforms (AWS preferred)
  • Familiarity with CI/CD pipelines and containerization (Docker)
  • Experience building offline capable or mobile first applications
  • Prior work in enterprise or product based environments


Soft Skills

  • Strong problem solving and analytical abilities
  • Good communication skills and ability to work in cross functional teams
  • Ownership mindset with attention to code quality and maintainability
  • Ability to adapt quickly in a fast paced development environment


Experience Level

  • 3+ years of relevant full stack development experience


Educational Qualification

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • A Master’s degree or equivalent exper


Read more
Acviss Technologies Pvt Ltd
Sandhya Bhaskaran
Posted by Sandhya Bhaskaran
Bengaluru (Bangalore)
0.6 - 2 yrs
₹1L - ₹2.5L / yr
Graphic Designing
Illustration
Adobe Indesign
Adobe Photoshop
Typography
+2 more

Overview

We’re looking for a talented Graphic Designer (1–2 years of experience) to join our creative team, with a strong focus on marketing and brand identity. This role involves designing impactful creatives for social media, ad campaigns, sales demos, and product labels, ensuring brand consistency while experimenting with fresh ideas.


Location: Bangalore (Onsite) 3rd Floor, Corporate Square, 35, Vanivilas Rd, Kanakapura, Vishweshwarapura, Basavanagudi, Bengaluru, Karnataka 560004


Responsibilities

  • Create engaging designs for ads, social media, email campaigns, labels & collaterals
  • Support performance marketing campaigns, designing ad variations for A/B testing
  • Work with marketing & sales teams to align visuals with campaign goals
  • Maintain brand consistency across platforms while adapting to trends
  • Contribute to brand strategy with innovative design concepts
  • Refine designs based on team feedback and campaign performance
  • (Optional) Create short-form videos/motion graphics to boost engagement


Requirements

  • Experience: 1–2 years in graphic design (digital-first experience preferred)
  • Education: Bachelor’s in Multimedia, Graphic Design, or related field

Skills:

  • Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Figma/Canva for fast-paced design
  • Strong sense of typography, layout, and visual detail
  • Ability to balance creativity with performance-driven goals
  • Basic Microsoft Office knowledge
  • Strong oral and written communication in English


What Will Set You Apart

  • A creative portfolio showcasing impactful designs
  • Ability to apply brand guidelines across campaigns
  • Independence in managing multiple projects
  • Motion graphics/video editing experience
  • Great communication & teamwork skills


Why Join Us

  • Work on high-impact, growth-focused campaigns
  • Be part of a creative-first culture with freedom to experiment
  • Gain global exposure with diverse projects and clients
  • Gain insights and advice from experienced professionals
  • Build connections within the design community


Read more
Zynah
Bengaluru (Bangalore)
2 - 6 yrs
₹1.2L - ₹2.4L / yr
Sales
Communication Skills
Customer Service
Customer Support
Organizational skills
+2 more

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.


Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

  • Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
  • Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
  • Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
  • Provide personalized recommendations based on customer preferences and interests.
  • Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
  • Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
  • Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
  • Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
  • Create product demonstration videos for customers requiring detailed insights into the products.
  • Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
  • Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

  • Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
  • A customer-centric, approachable, and professional demeanour.
  • Strong organizational skills with a methodical approach to customer follow-ups.
  • A minimum of 1-2 years of relevant experience in the retail or customer service sector.
  • Basic proficiency in photography and digital content creation.


Read more
Svasti Microfinance
Sachin Pethe
Posted by Sachin Pethe
Mumbai
3 - 6 yrs
₹10L - ₹15L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+5 more
Hello 

We are looking for a candidate for Full-stack Developer

  • Experience - 3-5 yrs
  • CTC to Offer - 10-15 Lacs
  • Work Location - Mumbai / Chennai

Technical Skill set :

Front End: React JS / Ionic Framework

Back End: Spring Boot / Java

Database: Relational Database

Code Repository: GIT or similar

Project Experience :
  • Should have developed minimum 2 projects with the above tech stack end to end with each project duration of minimum of 6 months
  • Should have developed REST/JSON APIs with Spring Boot
  • Should be able to develop a module independently end to end
  • Should be able to design a simple database
  • Should be able to understand and clarify client requirements
  • Should be able to write FSDs
  • Should be able to write unit test cases manually or using tools
  • Should have worked with Service-oriented architecture
  • Should know about code maintenance, code review, unit testing
Read more
Awapal Solutions
at Awapal Solutions
1 video
1 recruiter
AshuArora Jha
Posted by AshuArora Jha
Noida
1 - 5 yrs
₹1.5L - ₹8L / yr
skill icon.NET
ASP.NET
skill iconC#
SQL
ASP.NET MVC
+1 more
Required Software Developer who has knowledge on ASP.NET framework, MVC, C# , JQuery, Javascript, MSSQL, MVC technologies.

Kindly Note: This job is NOT 'Work from home'.

Knowledge of CRM, MLM Software, Ecommerce would be additional advantage
 
Read more
One of the leading job tech companies.
One of the leading job tech companies.
Agency job
Mumbai
1 - 5 yrs
₹4L - ₹15L / yr
Recruitment/Talent Acquisition
Tech recruiter
IT recruiter
Sourcing
Inbound Recruitment
+1 more
We are looking for passionate recruiters who can deliver a great candidate experience, ensuring that each candidate has a positive experience regardless of hire. And if love to use recruiting tools and metrics to guide strategy and planning, this opportunity is for you.

What we are looking for -
  • Exceptional communication skills
  • Strong sourcing skills
  • Have 3+ years of direct experience in a high-growth, high-volume environment
  • Have a demonstrated ability to manage multiple searches simultaneously
  • Have experience in diversity sourcing, creating and implementing sourcing strategies, and training team members on sourcing techniques
  • Are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization
Our client is one of the VC incubated in Talent Advisory space
Read more
Edge canvas
Edge canvas
Agency job
via AVK MANAGEMENT SERVICES PVT LTD by Amit Mahesshwari
NCR (Delhi | Gurgaon | Noida)
2 - 7 yrs
₹3L - ₹9L / yr
skill iconDjango
skill iconPython
skill iconAmazon Web Services (AWS)

Hands -on experience with the following technologies is needed:

  1. Good Knowledge of Python & Django Framework.
  2. Experience in Git or any Version control systems.
  3. Experience in SQL Databases like MySQL and PostgreSQL.
  4. Knowledge of NoSQL Databases like Mongodb.
  5. Worked on Django based live projects.
  6. To implement microservices using Django rest framework.
  7. Handling various technical aspects like coding of modules using the given design specifications
  8. Debugging and fixing the defects as well as analyzing its root cause.
  9. Deployment(AWS) and monitoring of the live project.
  10. Mentoring junior developers.

Knowledge/Experience of AWS will be a big plus

Preferred Qualifications: 
B-Tech-IT/B-Tech -CSE/BCA or any degree in the relevant field

Required Experience: 
3 – 6 Years

Read more
ELCARREIRA TECHNOLOGIES (SOCIAL.HR)
Remote, Bengaluru (Bangalore)
8 - 15 yrs
₹10L - ₹25L / yr
Fullstack Developer
MERN Stack
skill iconAmazon Web Services (AWS)
Amazon S3
Infrastructure architecture
+2 more
Hello,

We are SOCIAL.HR

          An early-stage HR-Tech (SaaS) company. We aspire to be the leading self-driven career platform with intelligence. We are putting together a strong founding team of Chief Technical Officer. The founders have about a decade of experience in Sales, Marketing, HR & mobile application development.

Who is?

A Co-Creator/Co-Founder/Chief Technology Officer will be our first technology go-to expert who can own product development, technology for the scratch and scale it along the journey. You are a tech hack who can [Alt+f9] layers of complex computing problems. You have built amazing products and enterprise systems in the past and looking for the next big challenge? 

Do you have it?

  1. 6-12 years of experience in building a product from the ground up to scale
  2. You are hands-on with codes, active portfolio, and contribution
  3. You have built enterprise-level products
  4. You have explored and played around building great team culture
  5. You have the ability to attract and retain talent

We Look for?

  1. In it for a long term
  2. Thinking outside the box
  3. Not afraid to challenge the conventional wisdom
  4. Moving decisively towards business goals
  5. Flexible managing work-life balance

Are you the right fit?

  1. If you are a get my hands dirty kind of leader with deep experience in building and scaling large enterprise-grade product
  2. The latest tech stacks are just walk in the park
  3. You have Identified, compared, selected, and implemented technology solutions to meet current and future needs
  4. You have built end to the end cloud platform on AWS and are aware of best practices followed
  5. You are a flawless executor with an entrepreneurial spirit
  6. You have a keen eye for maintaining exceptional coding practices
  7. You have assembled and lead a team of highly motivated engineers
  8. Prior experience in data science and deep learning is a plus but not mandatory

We offer

Chief technology officer is a complex role that lies at the intersection of business and technology with true upside potential. Initially, the compensation will primarily be in the form of equity with increasing salary as we hit our business milestones and bring in institutional funding.

Look forward to talk. 

Adarsh.HM
Co-Founder
Read more
Chennai
0 - 3 yrs
₹1L - ₹6L / yr
Recruitment
Production
Quality control
Mechanical engineering
Electrical engineering
+3 more
Greetings from AA Manpower Solutions, Hiring Freshers Engineering & diploma Candidates for the top MNC Companies. Contact CHITHRA HR Company Name: Ashok Leyland, Ford, Renault Nissan, TI Cycles, Butterfly Manufacturing, Hangchang a Korean Company and Sakura Autoparts India Pvt. Ltd Job Type: Permanent Qualification: BE/B.TECH(MECH, EEE, ECE) Year of Passing: 2016/2017/2018 Experienced also Welcome Designation: GET Graduate Engineering Trainee/Production Engineer/Quality Engineer/Design Engineer Location: Chennai. Salary: 12-17 K for freshers 18-25 k for experienced Facilities: ESI+PF Food + Transport Bonus + Increment Interview Date: 12th Feb 2019 to 28th Feb 2019. Interview timing: 10 am to 5 pm. Interested Candidates can directly walk-in to the below mentioned address Venue Details: AA MANPOWER SOLUTIONS No. 24, F1, First Floor, Bajanai Koil 2nd street,vadapalani Chennai-600026 Landmark: SIMS Hospital Backside Above south Indian Movie Still camera Man Association Regards, CHITHRA HR AA MANPOWER SOLUTIONS.
Read more
JS TechAlliance Consulting Pvt Ltd.
Shivani Patil
Posted by Shivani Patil
Indore
0 - 2 yrs
₹0L - ₹-2L / yr
Software Testing (QA)
Manual testing
JIRA
Dear Candidate , The JS TechAlliance is looking for Expert Software Testing/QA Engineer. Basically, the candidate should have strong skills in Mobile App Testing with Manual & Automation tools. This QA Engineer position will be responsible to add content, improve our product and continue to produce quality while maintaining our production release sprints. Criteria Job Location : Indore, Vijay Nagar Job Time : 10-12 hours (UK Time Jone) Joining : Immediate Prefer Male candidate only** Communication skill should be good** Salary : open (Depend on Interview performance Roles & Responsibilities Develop and manage test plan and test case creation based on user stories Identify and encourage test process automation opportunities Key member of efficient agile team performing testing and validation in two week sprint intervals Assist development in issue analysis/debugging, preparing test environment, etc as needed Education: BA/BS in computer engineering or related field preferred, but not required Training in Software Testing Strong knowledge with manual & automation tools Experience: 6 months to 1 year software testing experience Experience with Test Automation Tools Good knowledge of the software testing lifecycle (STLC) and the process tools. Ability to analyze problems and provide clear recommendations Strong customer service skills and communication skills Experience with Jira, Jmeter and git Experience in working with remote teams Experience in supporting technology products to the messenger Detail oriented, with focus on quality Experience working in agile environment Good knowledge of software quality assurance and defining quality strategies for projects and client engagements. Good knowledge of release management. Proficient in Black Box Testing, Functional Testing, Integration Testing, System Testing, Regression Testing Discovering Defects & finding resolution in coordination with Development teams Understanding of Priority and Severity of a Defect Possess good communication, analytical, logical and problem-solving skills Ability to anticipate issues and formulate remedial actions. Sound interpersonal and team working skills If you are interested for the position send updated resume on [email protected] or call on 0731-4049100 . Company Address : JS TechAlliance Pvt Ltd. Plot No.- 117, Scheme No.- 53 Ratanlok Colony, Vijay Nagar, Indore, MP Landmark- Near Medanta Hospital & Hotel Orange Lilly We’re looking forward to meeting with you Regards HR
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos