Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.
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- Data Science, Statistics, and Data Analytics skills
- Data Visualization and Data Analysis skills
- Strong problem-solving and critical thinking abilities
- Ability to work with large datasets and perform data preprocessing
- Proficiency in programming languages such as Python or R
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💻 Position: Recruitment Specialist
📍Location: Jhandewala, Delhi
🗓️ Working Days: Monday- Friday (WFO), Saturday- (WFH)
⏰ Work Timings: 10am -7pm
📌 Experience Required: 1+ years
🤝 About Us : PinnacleU HR is a modern recruitment startup connecting startups and job seekers across diverse sectors like SaaS, EdTech, Fintech, AI, and more.
💸 Salary: Upto 5.5 LPA
Key Responsibilities :
- Develop and implement talent acquisition strategies aligned with company objectives.
- Collaborate with department heads and hiring managers to understand workforce needs and refine job descriptions.
- Monitor and optimize the end-to-end recruitment process to improve candidate experience and time-to-hire metrics.
- Set performance targets, track KPIs, and generate regular recruitment reports.
- Train and upskill recruitment staff on best practices, tools, and technologies.
- Ensure all hiring practices are compliant with company policies and employment laws.
- Build and maintain a strong talent pipeline through proactive sourcing strategies.
- Partner with external vendors, job boards, and recruitment agencies when necessary.
- Stay updated on industry trends and best practices in talent acquisition.
Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 1+ years of experience in recruitment.
- Proven ability to lead and develop recruitment teams.
- Strong knowledge of sourcing techniques, ATS platforms, and hiring metrics.
- Excellent interpersonal, communication, and organizational skills.
- Ability to work in a fast-paced, deadline-driven environment.
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Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA
Mandatory (Experience 1): Must have 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models
Mandatory (Experience 2): Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent
Mandatory (Experience 3): Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)
Mandatory (Tools & Frameworks): Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines
Mandatory (Business Awareness): Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring
Mandatory (Communication Skills): Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.
Mandatory (Education):Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)
Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)
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Preferred (Certifications): Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.
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- Apache POI API for reading and writing data to excel.
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- Experienced in Version Control tool : GIT or SVN.
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Job Title: Online Sales Representative
Location: Work from home
Job Type: Freelance, commission-based
Job Summary:
We are seeking self-motivated individuals to join our team as Online Sales Representatives. As a Sales Representative, you will be responsible for promoting and selling our products and services through online channels. You will work on a freelance basis and will be compensated on a commission-based structure, with earning potential ranging from $30 to $50 per day depending on the number of sales.
Responsibilities:
Promote and sell our products and services through online channels such as social media, email, and messaging platforms Reach out to potential customers to present our products and services and close sales Build and maintain relationships with customers to generate repeat business and referrals Meet or exceed sales targets and quotas on a consistent basis Participate in training programs to improve your sales techniques and product knowledge Requirements:
High school diploma or equivalent Previous experience in sales, preferably in an online sales environment Excellent communication and interpersonal skills Self-motivated and goal-oriented with a drive to succeed Ability to work independently and as part of a team Comfortable working in a fast-paced, dynamic environment Familiarity with online sales platforms and social media tools Ability to work flexible hours, including evenings and weekends
We offer:
Work from home opportunity with flexible working hours Attractive commission-based earning potential ranging from $30 to $50 per day depending on the number of sales Regular training and support to help you succeed in your role If you're a self-starter with a passion for sales and are looking for a flexible, work-from-home opportunity with high earning potential, we want to hear from you. Apply today and join our dynamic team of Online Sales Representatives.
Adobe IllustratorLogo Designing? Image editing? Creating Sales Pages? And contagious conversations? If these are your 'things' then read on:
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Editing ads, compiling animation, content, music etc. and be responsible for complete packaging of videos (ads, infomercials, demos etc.)
- Catering to the international market (primarily english speaking) with a good understanding of the language
- Building the brandâs organic social media presence, with great control over both graphic design and video production.
- Working long and hard within a highly disciplined eco-system
- Building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe
What you will do:
- Bachelors or Masters in design/Branding/Communication Design from a premium institute like NIFT
- Great command over the following software:
- Illustrator
- Corel Draw
- Inkscape
- CorelDraw
- Adobe Indesign
- After Effects and Premiere
- FCP
- Adobe Creative Suite
- 3D Simulation software
- Coding languages
- Very good command over English.
- A good sense of aesthetics, a collaborative approach and an attitude to rise to the occasion will be awesome!
- Only people with a design/ video/ advertising/ marketing background, prior designing experience or interest may apply.
HTML/CSS
Javascript
jQuery
React.js
Swift
iOS App Development
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Full Stack Developer - Averlon