Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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JOB DETAILS:
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Function: Procurement & Supply chain Management
Work Mode: ONSITE
Working Day: 5
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Experience: 7-10 years
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Description
Job Title: Procurement Manager – Cosmetics, Baby Care & Personal Hygiene
Role Overview
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Do you have what it takes to hire thousands of people every month? Here is an opportunity to boost your career by joining our client.
This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.
As a Manager- Hiring, you will be managing the entire Talent Acquisition cycle based on the hiring requirements of the business.
What you will do:
- Managing and streamlining the entire talent acquisition process including sending MISes with hiring managers, and implementing systems if any.
- Managing end-to-end Talent Acquisition cycle by working with various internal and external stakeholders of the company.
- Determining current staffing needs of the business by working closely with the hiring managers across functions.
- Forecasting future hiring needs and strategizing steps accordingly.
- Leading various recruitment steps including but not limited to, identifying right candidates across various sources, screening, assessing, interviewing, selecting and onboarding of candidates.
- Having a tap on release of offer letters and also the on-time joining of the selected candidates to ensure timely closure of requirements.
- Leading and guiding a team of Talent Acquisition specialists.
- Initiating various steps to ensure positive candidate experience while being a part of the recruitment process.
- Leading employer branding initiatives on various online platforms and also initiating steps to ensure employee retention and development.
- Managing confidential hiring data and reporting the same to the business on a timely basis.
What you need to have:
- 5 – 8 years of relevant work experience in end-to-end talent acquisition
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- Manage product compatibility across devices.
- Create peer learnings for team members and build context for new team mates
- Help with building the company's tech team and iterating on the hiring framework.
- Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
- Keeping abreast with the latest technologies and working on your skills regularly.
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- Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
- Well-versed in other non-vanilla languages (ex. TypeScript)
- Understanding of GraphQL APIs.
- Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
- Deep understanding of web technologies in various mobile systems
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- Experience working with cybersecurity and compliance
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Full Stack Developer - Averlon