Senior Manager - Customer Support

Technical Consultant – Palo Alto Networks

Company: Inflow Technologies

Website: https://inflowtechnologies.com

About: Founded in 2005, Inflow Technologies is a niche IT Infrastructure Distribution Services player offering Value Added Distribution in Networking, Cybersecurity, UCC, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ in Bangalore, 20+ locations, 120+ certified technical resources, USD 700M+ annual run-rate revenue.

Location: Bangalore

Work Mode: Work From Office

Work Days: 5 days/week

Position Overview

Senior-level, high-impact technical role driving architecture, implementation, and optimization of Palo Alto Networks' enterprise security solutions. Acts as SME bridging security engineering and client-facing technical consultation.

Key Responsibilities

• Design, deploy, and optimize Palo Alto NGFW solutions in complex enterprise environments
• Provide L3/L4 escalation support for Palo Alto firewall, Prisma, and Cortex-related issues (PAN-OS)
• Architect and implement: Prisma Access (SASE/ZTNA), Prisma Cloud (CSPM, CWPP, CNAPP), Cortex XDR/XSOAR
• Advanced troubleshooting: traffic flow issues, security policy mismatches, VPN (IPSec/GlobalProtect), threat prevention, URL filtering, SSL decryption
• Lead end-to-end implementation projects (design, deployment, migration, optimization)
• Integrate Palo Alto solutions with SIEM/SOC platforms, IAM (SAML, Azure AD, Okta), and public cloud (AWS, Azure, GCP)
• Manage HA, clustering, and firewall upgrades
• Liaise with Palo Alto TAC for critical issue resolution
• Conduct security assessments, best practice reviews, and performance tuning
• Maintain technical documentation (HLDs/LLDs, SOPs, runbooks)
• Mentor L1/L2 engineers
• Participate in change management, maintenance windows, and incident response

Requirements

• Experience: 6–12 years in network and security engineering (min 6 years)
• Education: Bachelor's degree in Computer Science, Engineering, or related field

Process

• Interview Rounds: 2 Virtual + Final Face-to-Face

Position

We are seeking an experienced SAP PS Consultant with expertise in CPM/EPPM (Commercial Project Management). The ideal candidate will have strong hands-on experience with the SAP Project System (PS) module and a deep understanding of CPM/EPPM functionalities within SAP. The consultant will be responsible for implementing, configuring, and supporting SAP PS solutions, specifically focusing on CPM/EPPM integration to support project management, financials, and operational processes.

Key Responsibilities

• Implement SAP PS Solutions: Lead and support the implementation of SAP Project System (PS) solutions, focusing on CPM/EPPM (Commercial Project Management), to ensure alignment with business processes and objectives.
• CPM Configuration & Customization: Configure and customize the SAP PS module and CPM functionality to meet business requirements, including project structures, cost tracking, budgeting, and billing processes.
• Integrate CPM with Other Modules: Work on the integration of CPM with SAP FI, CO, MM, SD, and other relevant modules, ensuring a seamless flow of data across systems for accurate project accounting and management.
• Project Planning & Execution: Support the planning, execution, and monitoring of projects within the SAP PS module, ensuring that CPM/EPPM processes such as project scheduling, resource management, and cost monitoring are handled efficiently.
• Data Migration & Conversion: Oversee data migration activities from legacy systems to SAP, ensuring correct data mapping, transformation, and validation for project data within SAP PS and CPM/EPPM.
• User Training & Documentation: Develop training materials and conduct training sessions for end-users on the SAP PS and CPM/EPPM functionalities.
• Provide comprehensive documentation of configurations and processes
• Testing & Quality Assurance: Perform unit testing, integration testing, and post-implementation support to ensure data integrity and the smooth functioning of SAP PS and CPM/EPPM processes.
• Post-Implementation Support: Provide ongoing support during EEthe hypercare phase and beyond, troubleshooting issues and ensuring proper maintenance and optimization of SAP PS and CPM/EPPM solutions.
• Collaboration with Stakeholders: Work closely with business stakeholders, project managers, and technical teams to ensure that the SAP PS and CPM/EPPM solutions align with business objectives and are efficiently executed
• Troubleshoot migration issues and provide timely resolutions.
• Support end users during testing and post-go-live phases.
• Strive to be aware of processes and procedures to fulfil and adhere to requirements as required under the ISO 9001, 14001, 45001 and 27001.
• Responsibility for reporting, monitoring measurement, nonconformity and corrective action with regards to ISO 9001, 14001, 45001 and 27001.
• Required Skills & Experience
• Expertise in SAP PS & CPM: Proven experience in implementing, configuring, and supporting the SAP Project System (PS) module with a focus on Commercial Project Management (CPM) processes.
• CPM Mandate: Strong hands-on experience with CPM functionalities within SAP, including commercial project planning, execution, cost management, billing, and revenue recognition.
• SAP Module Integration: Experience integrating SAP PS with other SAP modules like SAP FI, CO, MM, SD, and other relevant systems for end-to-end project management.
• Project Management Knowledge: Strong understanding of project lifecycl management, budgeting, forecasting, and reporting within the SAP environment.
• Data Migration Expertise: Experience with data migration activities, particularly in the context of SAP PS and CPM, ensuring data integrity and proper system configuration.
• Analytical & Problem-Solving Skills: Excellent problem-solving and analytical skills to identify issues in the project management lifecycle and implement corrective measures.
• Communication Skills: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders, ensuring project objectives are met.

Preferred Qualifications

Industry Experience: Experience in industries such as construction, engineering, manufacturing, or any other industry utilizing complex project management processes is preferred.

Certification: Relevant certifications in SAP PS and CPM are a plus.

Experience in SAP S/4HANA: Experience with SAP S/4HANA and its

integration with PS/CPM functionalities is a plus.

ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

• Coding and creating functional web applications and optimizing code for increasing response time and efficiency.
• Coordinating with front-end developers and providing server-side algorithms of user-facing web application elements.
• Analyzing the goals and requirements, handling bugs and errors and providing solutions for the same.
• Interacting with the database for storing data and ensuring that every user has access to what they search.

• Accomplishing the projects and goals within the deadline.
• Managing APIs that are executed across the devices.
• Participating in defining the architecture of the system.

Required skills

• Proven knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• In-depth knowledge of PHP and related frameworks. Knowledge of Ruby, Python, NodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Ability to manage a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Capable of scaling applications to handle the load changes.
• Knowledge of version control, such as GIT.
• Knowledge of accessibility and security compliance.

Desired Candidate Profile

• Excellent communication and negotiation skills
• Pleasing personality
• Good coordination skills
• Self motivated with high energy level

Business Development Executive Requirements:

• BE/ELECTRICAL/INSTRUMENTATION/OR EQUAVELENT DEGREE
• Extensive sales experience 3-4 years
• Intuitive and insightful, particularly regarding human behaviour.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.

Responsibilities 

• Ability to create tools, microsite, devOps and technical solution for testing.
• Experience in Object Oriented Analysis, Design(OOAD) and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
• Analyze test logs; create test reports, co-ordinate with stakeholders
• Experience in web application and device test automation using Selenium, Robotium, Appium or any equivalent tool/s.
• Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
• Design and build scalable automated test frameworks and test suites working across technologies.
• Debugging of any issue faced.
• GoLang, Docker, Kubernetes experience is good to have
• Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
• Experience working closely with development and business teams to communicate impacts and to understand business requirements.
  
  

Qualification –

• A Bachelor's or Master's degree with 1 – 5 years of experience as Developer or SDET.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Ability to effectively articulate technical challenges and solutions.
• Shows creativity and initiative to improve product coverage and effectiveness.
• Ability to work in teams.
• Deal well with ambiguous/undefined problems; ability to think abstractly.
• Go getter attitude.