Cutshort logo
An IT & Internet Services Company logo
Senior Manager - Customer Support
An IT & Internet Services Company
Senior Manager - Customer Support
Qrata's logo

Senior Manager - Customer Support

at An IT & Internet Services Company

Agency job
via Qrata
6 - 8 yrs
Best in industry
Gurugram
Skills
Customer Support
Customer Service
Team Management
Customer Relationship Management (CRM)
Communication Skills
Effective communication
Six Sigma Black Belt
Reporting
Analytics

Overall responsibility:


  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
  • Develops and implements methods to record, assess, and analyse customer feedback.
  • Develops and implements training and quality assurance programs for new hires and experienced employees.
  • Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

  • Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:


  • ISO
  • Six Sigma BB

Why Join Us : 


1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Virtana
at Virtana
3 candid answers
2 recruiters
Krutika Devadiga
Posted by Krutika Devadiga
Pune
5 - 8 yrs
Best in industry
GAAP
Financial accounting
Netsuite
Audit
Standard operating procedure
+2 more

About Virtana: 

Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com. 

Virtana is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. 

 

Recent milestones include: 

  • The acquisition of Zenoss to create a unified observability platform combining deep infrastructure analytics, AI-driven event intelligence, and service-level visibility. 
  • Launching AI Factory Observability (AIFO) to meet the demanding visibility, performance, cost, and risk challenges of AI infrastructure, including tight integration with GPU workloads and modern hybrid environments. 

Virtana is trusted by Global 2000 enterprises to optimize performance, reduce risk, and control costs—helping them drive business outcomes with complete observability across every layer of infrastructure. 

 

Mission & What We Believe: 

Virtana’s mission is to empower IT, operations, and platform engineering teams to see everything, understand everything, and act with confidence, especially in complex, hybrid, and AI-intensive environments. The company believes: 

  • Observability isn’t optional in modern infrastructure; it’s foundational. 
  • Deep, correlated visibility (across computing, storage, network, service/app dependencies, AI workloads) drives better performance, cost efficiency, and risk mitigation. 
  • AI/ML, topology mapping, event intelligence, root cause analysis, and cost forecasting are essential differentiators. 
  • Customers want not just metrics, but insight, predictability, and control. 

 

Role Overview: 

We are seeking a highly skilled Senior Accountant based in India to support US-based accounting and financial reporting. This role will be responsible for day-to-day accounting operations, month-end close, and US GAAP financial reporting within NetSuite. The ideal candidate has hands-on experience building and improving accounting processes in a fast-paced, scaling environment. 

 

This is a high-ownership role requiring strong technical accounting knowledge, attention to detail, and the ability to work closely with US stakeholders across time zones. 

 

Location: Pune 

Work Type: Hybrid 

Employment Type: Full-time 

 

Role Responsibilities: 


US GAAP Accounting & Close 

  • Own and execute the monthly, quarterly, and annual close for US entities 
  • Prepare and review journal entries, accruals, amortizations, and reconciliations 
  • Ensure financial statements are prepared in accordance with US GAAP 
  • Maintain accurate balance sheet reconciliations and supporting schedules 
  • Support NetSuite enhancements, integrations, and process automation 
  • Partner with US finance team on system improvements and reporting needs 

Financial Reporting & Compliance 

  • Assist in preparation of US financial statements and management reporting 
  • Support external audits and internal reviews (Big 4 or national firm exposure preferred) 
  • Ensure compliance with internal controls and accounting policies

Process Building & Optimization 

  • Build, document, and improve accounting processes and SOPs 
  • Identify inefficiencies and implement scalable solutions as the business grows 
  • Support process standardization across entities and functions 

Cross-Functional Collaboration 

  • Partner with FP&A, Payroll, AP/AR, and Operations teams 
  • Communicate clearly with US-based stakeholders across time zones 
  • Proactively flag risks, issues, and improvement opportunities 


Qualifications: 

  • Bachelor’s degree in Accounting, Finance, or related field 
  • 5–8+ years of progressive accounting experience 
  • Strong hands-on experience with US GAAP reporting 
  • NetSuite experience required (end-to-end accounting ownership) 
  • Experience supporting US-based companies or multinational organizations 
  • Proven experience building or improving accounting processes 
  • Prior experience in a startup, high-growth, or scaling environment preferred 
  • Audit experience (Big 4 or mid-tier) is a plus 
  • CPA / CA (or progress toward certification) preferred 

 

Why Join Virtana? 

  • Make a direct impact on the growth of a global technology company. 
  • Work in a flexible, innovative, and collaborative environment. 
  • Competitive compensation and equity opportunities. 
  • Opportunity to shape and expand our channel partner ecosystem. 

 

Read more
Gurugram, Manesar
10 - 25 yrs
₹12L - ₹20L / yr
leather sourcing
SCM
APICS certification
APICS
CSCP
+5 more

Position: SCM Head (leather, trims, hardware, and raffia)

Location: IMT Manesar

Experience: 10+ year in SCM in Bag manufacturing Industry

Salary: Negotiable

Industry: Fashion/ apparel/ leather

Education: Bachelors/Masters degree in Supply Chain Management, Logistics, or related field.


We are looking for a seasoned Supply Chain Manager with 10-15 years of experience. The ideal candidate will possess strong knowledge of leather, trims, hardware, and raffia. You will lead our supply chain team, developing and implementing strategies to optimize efficiency, reduce costs, and enhance overall supply chain resilience.



Key Responsibilities:


·        Develop and execute comprehensive supply chain strategies aligned with business revenue.

·        Lead and build a high-performing supply chain team.

·        Negotiate contracts and prices with suppliers.

·        Manage inventory levels, ensuring optimal stock levels and minimizing waste.

·        Implement and maintain robust supply chain processes and systems.

·        Identifying opportunities for cost savings and process improvements.

·        Collaborate with internal teams (production, procurement, logistics) to ensure seamless operations.

·        Ensure compliance with regulatory requirements and industry standards.


Requirements:


·        10-15 years of experience in Supply Chain Management, preferably in bag manufacturing or similar industries.

·        Strong knowledge of leather, trims, hardware, and raffia.

·        Proven leadership and team management skills.

·        Action-oriented approach with excellent problem-solving abilities.

·        Excellent communication, negotiation, and interpersonal skills.

·        Strong analytical and strategic thinking skills.

·        Ability to work under pressure and meet deadlines.


Certifications:


- APICS, CSCP, or similar certifications preferred.


Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish: 8 8 5 1O1 8 1 6 2


Website: www.glansolutions.com


Click for more jobs- https://glansolutions.com/jobs.php


Google search: Glan Management Consultancy


Read more
India Bison
Vanita Deokar
Posted by Vanita Deokar
Remote only
3 - 6 yrs
₹3L - ₹7L / yr
skill iconPHP
skill iconLaravel
skill iconCodeIgniter

Job description

Opening for PHP developer at Navi Mumbai -Belapur


Work Mode- Hybrid


Notice period- Immediate - 15 days



Role & responsibilities

  • Integration of user-facing elements developed by front-end developers
  • Build efficient, testable, and reusable PHP modules
  • Solve complex performance problems and architectural challenges
  • Integration of data storage solutions

Skills And Qualifications:

  • Strong knowledge of PHP web frameworks (such as Laravel)
  • Familiarity with MYSQL databases and their declarative query languages
  • Proficient understanding of code versioning tools, such as Git
  • Strong knowledge of the common PHP or web server exploits and their solutions
  • Knowledge of object-oriented PHP programming


Read more
Clari
at Clari
4 recruiters
Vishal Goswami
Posted by Vishal Goswami
Remote only
8 - 14 yrs
Best in industry
skill iconPython
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+3 more
  • Own the development/improvement of products and features.
  • Own the responsibility for creating a great user experience on the products and features you work on.
  • Build features end-to-end: both the user interfaces and the backend APIs.
  • Set technical standards and lead the team in building a world-class scalable software development process.
  • Lead large-scale design updates and rollouts.
  • Partner with infrastructure engineers to scale the product.
  • Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
  • Guide and mentor junior team members 


  • 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
  • Experience building, running, and debugging single-page apps in a modern JavaScript framework.
  • Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
  • Tech Lead / Management experience.
  • Experience with full-stack development.
  • Experience with building APIs using spring boot.
  • Experience with front-end test frameworks (Jasmine/Mocha/Jest)
  • Exposure to mobile platforms
Read more
We provide financial software and services
We provide financial software and services
Agency job
via Zyvka Global Services by Shraddha Jain
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹13L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
MySQL
SKILLS
• Proficiency in Java,
• MYSQL database (past experience on ETL, Kafka, Spring Boot, Java J2EE,
and implementation work will be great).
Read more
Capgemini
at Capgemini
14 recruiters
Madhuri V
Posted by Madhuri V
Hyderabad
4 - 8 yrs
₹5L - ₹15L / yr
J2EE
skill iconSpring Boot
Microservices
skill iconVue.js
skill iconAngularJS (1.x)
+5 more
Hiring for Java Developer for Hyderabad.

Experience : 4-10yrs
 
Pacakge : Upto 18LPA
 
Work location: Hyderabad 

Job Description:
  1. Java/Core Java
  2. Springboot 
  3. Microservices 
  4. Hibernate 

Interview process:  Only 1 Technical round of interview. 
 
 
Read more
Wewill disclose the client name after theinitial screening.
Wewill disclose the client name after theinitial screening.
Agency job
via S3B Global by Rattan Saini
Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Pune, Mumbai
9 - 20 yrs
₹10L - ₹40L / yr
Windows Azure
Azure Synapse
Data Structures
SQL Azure
QA DB
+1 more

Job title: Azure Architect

Locations: Noida, Pune, Bangalore and Mumbai

 

Responsibilities:

  • Develop and maintain scalable architecture, database design and data pipelines and build out new Data Source integrations to support continuing increases in data volume and complexity
  • Design and Develop the Data lake, Data warehouse using Azure Cloud Services
  • Assist in designing end to end data and Analytics solution architecture and perform POCs within Azure
  • Drive the design, sizing, POC setup, etc. of Azure environments and related services for the use cases and the solutions
  • Reviews the solution requirements support architecture design to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
  • Must possess good client-facing experience with the ability to facilitate requirements sessions and lead teams
  • Support internal presentations to technical and business teams
  • Provide technical guidance, mentoring and code review, design level technical best practices

 

Experience Needed:

  • 12-15 years of industry experience and at least 3 years of experience in architect role is required along with at least 3 to 4 years’ experience designing and building analytics solutions in Azure.
  • Experience in architecting data ingestion/integration frameworks capable of processing structured, semi-structured & unstructured data sets in batch & real-time
  • Hands-on experience in the design of reporting schemas, data marts and development of reporting solutions
  • Develop batch processing, streaming and integration solutions and process Structured and Non-Structured Data
  • Demonstrated experience with ETL development both on-premises and in the cloud using SSIS, Data Factory, and Azure Analysis Services and other ETL technologies.
  • Experience in Perform Design, Development & Deployment using Azure Services ( Azure Synapse, Data Factory, Azure Data Lake Storage, Databricks, Python and SSIS)
  • Worked with transactional, temporal, time series, and structured and unstructured data.
  • Deep understanding of the operational dependencies of applications, networks, systems, security, and policy (both on-premise and in the cloud; VMs, Networking, VPN (Express Route), Active Directory, Storage (Blob, etc.), Windows/Linux).

 

 

Mandatory Skills: Azure Synapse, Data Factory, Azure Data Lake Storage, Azure DW, Databricks, Python

Read more
Unacademy
at Unacademy
1 video
11 recruiters
Garima Singh
Posted by Garima Singh
Bengaluru (Bangalore)
1 - 8 yrs
₹3L - ₹8L / yr
Teaching
Tutoring
Mathematics
Science
Online learning
We are looking for full time Online tutors with command over Science or Maths of higher secondary level (9th and 10th grade). Skills Required: - Excellent command over either Maths or Science. - Excellent communication and command over English and Hindi - B.Tech/BCA/B.Sc/M.Tech/M.Sc/MCA - Flexible to work 6 days a week Job Type: Full-time
Read more
Mount Talent Consulting
NCR (Delhi | Gurgaon | Noida)
5 - 10 yrs
₹25L - ₹35L / yr
Sales
FMCG
Distribution
Inside Sales
Business Development
About Our Client- Our client aims at building a technology-enabled supply chain of fruits and vegetables to serve the small-medium retailer market in Delhi-NCR with a Pan-India sourcing network.- Its management team consists of serial entrepreneurs who are graduates of premier institutions like IIT Delhi, IIT Kanpur, IIM Ahmedabad. It is funded by Pravega Ventures, FactorE Ventures and also has prominent angels as investors like Rajan Anandan (MD, Google SE Asia) Jitendra Gupta (MD, PayU India).Responsibilities : Business : - Responsible for sales from small-medium businesses (retail, restaurants, food processing etc.) in the city.- Responsible for the overall sales growth in the region and planning for the same, this includes new account acquisition and managing customers relationships to minimize churn.- Identify trends and understand market needs. Exploring different channels and avenues for growth.- Responsible to driving metrics like no. of orders per retailers, average order value, retailer rejection etc.- Ensure customer satisfaction by checking on complaints, commitments made by team members etc.People : - Responsible for leading a team of more than 100 managers and sales executives as well as takes ownership of the entire process.- Build a sustainable talent pipeline inline with workforce planning.- Foster high potential talent development.- Manage team performance and motivation in a highly competitive marketCollaboration and Coaching : - Collaborate with other functions to achieve business objectives.- Train sales team on products, trade, processes and customer management.- Responsible for providing market feedback to the management and help drive decision making.Requirements : - At least 5+ years experience in business development / sales in Delhi-NCR region with small-medium businesses / general retail / restaurants.- Entrepreneurial, Extrovert. Willing to get hands dirty.- An MBA degree from IIM A, IIM B, IIM C, IIM I, IIM K, IIM L, XLRI, MDI, SPJAIN, FORE School of Management- Experience in channel sales and new product launches is a big plus.- Knowledge of fruits, vegetables is a big plus.
Read more
Sarvodaya Infotech
at Sarvodaya Infotech
1 recruiter
Kanika Bansal
Posted by Kanika Bansal
Yamunanagar
0 - 4 yrs
₹1L - ₹1L / yr
Account Management
Client Servicing
Finance
We are looking for a skilled Accounting Clerk to perform a variety of accounting, bookkeeping and financial tasks. Responsibilities  Provide accounting and clerical support to the accounting department  Type accurately, prepare and maintain accounting documents and records  Prepare bank deposits, general ledger postings and statements  Reconcile accounts in a timely manner  Daily enter key data of financial transactions in database  Provide assistance and support to company personnel  Research, track and restore accounting or documentation problems and discrepancies  Inform management and compile reports/summaries on activity areas  Function in accordance with established standards, procedures and applicable laws  Constantly update job knowledge Requirements  Proven accounting experience, preferably as an Accounts receivable clerk or Accounts payable clerk  Familiarity with bookkeeping and basic accounting procedures  Competency in MS Office, databases and accounting software  Hands-on experience with spreadsheets and financial reports  Accuracy and attention to detail  Aptitude for numbers  Ability to perform filing and record keeping tasks  Data entry and word processing skills  Well organized  High school degree  Associate’s degree or relevant certification is a plus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos