Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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• Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.
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Timings: 2:00 pm to 10:00 pm
Location: Work from Office, Lucknow
Working Days - 5 Days
Required Skills:
- HTML email creation & designing using Zoho Campaign
- Webinar: Run webinars using Zoho webinar and/or a similar platform
- Content creation: Ability to write blogs, scripts for videos, create infographics.
- Basic video editing skills
Responsibilities:
WEB PAGES:
Design and create webpages using Wix to enhance the company's online presence and user experience.
GRAPHIC DESIGNING:
● Generate engaging and visually appealing creatives for special occasions such as birthdays, holidays, and festivals using Canva.
● Design marketing materials and creatives for the company using Canva designs to maintain brand consistency and enhance brand awareness.
HTML EMAILS USING ZOHO CAMPAIGN:
1. Compile and curate 2 newsletters monthly.
2. Create Sales HTML emails monthly.
3. Coordinate with various departments to gather relevant information and updates for inclusion in the newsletter.
4. Manage the distribution and delivery of the monthly newsletter
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Responsible for full lifecycle recruiting including building strong partnerships with hiring managers
- Developing strategic recruiting plans and job descriptions, sourcing candidates, screening, interviewing and closing candidates for positions across functions
- Evaluating skill level; managing offer process, including salary recommendations, offer letter generation and offer acceptance/ decline
- Taking ownership for lateral hires
- Overseeing the strategic development and execution of the talent acquisition needs
- Driving Talent Acquisition function with the overall goal to recruit and hire exceptional talent
Desired Candidate Profile
What you need to have:
- Bachelors degree in business administration, management, or related field
- Minimum 2-3 years of experience in HR domain
- Experience in recruitment for all levels.
- Strong experience in tech hiring and proficient in new hire joining formalities
- Adhering to SOPs for hiring /interview coordination with respective stakeholders
- Scheduling interviews, coordinating with candidates, recruitment agencies and hiring managers
- Conducting HR interviews to assess cultural fit
- Reviewing & updating job descriptions for all positions regularly
- Updating job requirements in HR MIS
- Maintaining and updating database and personnel file regularly
- Updating & checking DL-CL work instruction for all staffs.
- Assigning the work instruction to all new employees as per their defined roles
- Updating and Maintaining leaves & attendance records of all office staff
- Preparing offer letters, conducting induction and providing the necessary support to the new joiners
- Keeping abreast of changes in policies and ensuring operational hygiene and compliance to policies by reviewing and providing information to the teams
- Preparing & sharing the attendance records of contract employees to vendor and Verifying the salary sheet shared from them
- Maintaining reports and MIS trackers for candidates, employees, administrative requirements
- Proficient with computers, especially MS Office.
- Excellent professional, verbal and written communication skills
Role: HR Intern
Duration: 3 Months
Joining: Immediately
Stipend : 5K/month
Location: Bangalore
Qualification: MBA(HR)
Perks:
- i) Internship Certificate
- ii) Pre Placement Offer, based on the performance
Selected Intern's Day-to-day Responsibilities Include
- Sourcing and screening potential applicants from the job portals to fill the company job vacancies
- Organizing interviews with shortlisted candidates
- Posting job advertisements on job boards and social media platforms
- Assisting in planning recruitment and HR activities
- Assisting and actively involving in the planning of company events
- are Available For Full Time (in-office) Internship
- have Relevant Skills And Interests
- can Start The Internship Immediately
- are Available For Duration Of 3 Months
- have Already Graduated
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NodeJS (Node.js)
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- Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
- Good understanding of React.js and its core principles with experience with working on popular React.js workflows (such as Flux or Redux)
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NodeJS (Node.js)- Strong proficiency with JavaScript
- Knowledge of Node.js and frameworks available for it
- A good understanding of the nature of asynchronous programming, its challenges, and workarounds
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- Basic understanding of front-end technologies, such as HTML5, and CSS3
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- Experience in user authentication and authorization between multiple systems, servers, and environments
- Proficiency in API integrations
- Understanding of fundamental design and architecture principles to scale an application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
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- Ability to listen to the requirements of team members and clients and translate them into great solutions
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon