Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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What you'll do
Greetings from Trigent Software!!
Hiring for Customer Support Executive -International Process
**Only candidates who have excellent communication can apply**
Role: Customer Support Representative
Process: Voice
Mode of Work: Work from Office
Location: Bangalore
Working Days: 5 days
Shift: US Shift
Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)
Salary: 0 months to 7 months - 3 LPA
8 months to 5 years - 4.8 LPA
Responsibility:
Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.
Create focused communications to reinforce existing processes or introduce new ones.
Help manage the tools used for agent communications.
Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.
Rounds of Interview: VERSANT > CD > OPS
Preferred Candidates Profiles:
* Candidate should be comfortable working in US Shift
* Candidate should be comfortable working in a Contractual role
Perks and Benefits:
* 2 way cab facility
Regards,
Trigent Software
Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)
Our Accreditations -
- 25 years of industry presence
- Salesforce Partner
- ISO 27001:2019 certified
- Great Place to Work certified
- HIPAA Compliant
- SOC2 Compliant
- NASSCOM Member
Our EVP (Employee Value proposition)
- We are a Great place to work certified company.
- 30 Earned Leaves during calendar Year
- Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
- Performance bonus & Loyalty Bonus Benefits
- 5 Days working
- Rewards and Recognition programs
- Standard Salary as per market norms
- Equal career opportunities, No discrimination
- Magnificent & Dynamic Culture
- Festival celebrations & fun events
Explore more : https://techwize.com/, https://mangalaminfotech.com/
Position: BDE / Sr. BDE
Job location: Ahmedabad
Experience: 1-5 Years
Job Description:
We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.
- Ability to develop good relationships with current and potential clients
- Excellent leadership and communication skills
- Experience in project management and/or sales
- Knowledge of productivity tools and software
- High attention to detail and a focus on fact-based decision making
Responsibilities:
- Researching organizations and individuals to identify new leads and potential new markets
- Use tools like LinkedIn Sales Navigator and other Data Mining techniques
- Build and nurture contacts with potential clients
- Communicate with the potential leads through calls, emails, LinkedIn and other media
- Support in writing new business proposals and basic content writing required for marketing material and website enhancement
- Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
- Maintain knowledge of all product and service offerings of the company
- Arrange meetings for senior management with prospective clients
- Bidding through portals like Upwork, Freelancer, PPH, etc.
- Participate in the client calls with Solution team during client’s time zone
- Creating sales collateral, proposals and marketing material
- Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution
Job Responsibilities -
● Identifying and onboarding the potential DSAs and Channel partners from open market
● Build and strengthen relationships with new and existing partners to drive business targets
● Provide day to day operational support to your channel partners
● Responsible for driving monthly sales targets and respective business metrics
Job Requirements -
● Excellent sales skills, e.g. rapport building and negotiation skills
● Good written and verbal communication skills
● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and
LAP)
● Own Conveyance and strong local industry network are preferred for this role
● Fluency in the regional language will be an additional benefit
Mass hiring for Web Consultant /Senior Website Consultant to join our growing team at Starway Web Digital.
Job Title: Senior Website Consultant
Shift Time: 8:00 PM – 5:00 AM (US Shift)
Working Days: Monday to Friday
Weekends: Off
Monthly Salary: Rs.15,000 to Rs.40,000
Salary - 10% to 20% hike on last drawn salary.
Lucarative Incentives
On time salary
Location: Primac Tower, Salt Lake Sector V Kolkata
Requirements:
- Minimum 1 year of experience in website selling (mandatory).
- Strong proficiency in spoken and written English.
- Experience working in an outbound international B2B sales process.
- Excellent communication, negotiation, and persuasion skills.
- Ability to understand business needs and present relevant solutions.
- Comfortable working a night shift (US timing).
- Self-motivated, target-driven, and results-oriented mindset.
Incentives: Lucrative performance-based incentives
Company Description
Rawmart is a premier provider specializing in end-to-end solutions for manufacturers and SMEs. By participating in every aspect of the manufacturing cycle, Rawmart facilitates smart and cost-effective raw material procurement, offers a seamless supply chain experience, and implements advanced manufacturing technology and quality controls. Our mission is to develop and partner with SMEs across various product verticals throughout the country, guided by our core principles: Involve, Solve, and Evolve.
Role Description
This is a full-time, on-site role located in Pune for an HR Recruiter Intern. The HR Recruiter Intern will assist in sourcing, screening, and interviewing candidates for various positions within Rawmart. Responsibilities include drafting and posting job posts, coordinating interviews, and maintaining candidate databases. The intern will also assist with onboarding new recruits and supporting other HR functions as needed.
Qualifications
- Strong communication and interpersonal skills
- Experience and proficiency in sourcing and screening candidates
- Familiarity with HR best practices.
- Ability to manage multiple tasks and deadlines efficiently
- Detail-oriented and highly organized
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Previous internship experience in HR is a plus
A Sales Director is responsible for leading a company's sales team and strategy, ensuring the business meets its revenue and profitability goals.
Role Summary:
The Sales Director oversees the sales operations, manages the sales team, develops strategies to drive business growth, and ensures the team meets or exceeds revenue targets. This role involves collaboration with marketing, product development, and customer service teams to enhance the customer experience and expand market share.
Key Responsibilities:
Sales Strategy Development:
Develop and implement sales strategies aligned with the company’s objectives and growth targets.
Identify emerging markets and market shifts while staying updated on industry trends and competitors.
Set short-term and long-term sales goals.
Team Leadership and Management:
Lead, mentor, and motivate the sales team to achieve and surpass sales targets.
Hire, train, and oversee performance management of the sales team.
Foster a positive team environment that promotes continuous improvement.
Revenue and Budget Management:
Drive revenue growth through strategic planning and execution of sales initiatives.
Prepare and manage sales budgets, ensuring efficient use of resources.
Analyze sales performance and implement corrective actions when necessary.
Client Relationship Management:
Build and maintain strong relationships with key clients, stakeholders, and industry partners.
Monitor customer needs and satisfaction to provide excellent service and retention.
Negotiate major deals, pricing structures, and contract terms with high-profile clients.
Collaboration with Other Departments:
Work closely with the marketing team to align campaigns with sales objectives.
Coordinate with product development to ensure offerings meet market demand and customer needs.
Collaborate with finance to monitor sales forecasts, budgets, and profitability.
Sales Reporting:
Analyze sales data to forecast sales targets, and report on sales performance.
Provide regular updates to senior management on sales activities, achievements, and challenges.
Use CRM tools to track sales activities and customer interactions.
Market Expansion:
Identify new business opportunities and lead market expansion efforts.
Develop entry strategies for new markets and oversee execution.
Key
Qualifications:
Bachelor's degree in Business, Marketing, or related field (Master’s degree is a plus).
4+ years of experience in sales, with at least 2 years in a leadership role.
Proven track record of meeting or exceeding sales targets and managing a successful sales team.
Strong negotiation, communication, and presentation skills.
Proficiency in CRM tools and data analysis.
Ability to build and maintain strong relationships with clients and stakeholders.
Strategic thinker with the ability to anticipate market trends and adjust strategies accordingly.
Skills:
Leadership and team management
Sales planning and forecasting
Data-driven decision-making
Client relationship management
Budget and financial management
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBWe're seeking an experienced Senior Tech Lead to oversee both frontend and backend teams for a production-ready enterprise project. You should possess strong managerial skills along with an entrepreneurial mindset. In this dynamic role, you'll collaborate with cross-functional teams to design, build, and deploy products aligned with our vision and strategy. Your leadership will be key in driving product success from conception to launch, ensuring they meet business objectives and user expectations.
Experience: 7+ Year
Working Time: 12.30 PM to 9.30 PM
Responsibilities:
- Lead and mentor developers: Provide guidance and support to ensure high-quality deliverables and drive engineering best practices. Experienced in leading development teams, fostering collaboration, and mentoring junior engineers for adherence to best practices.
- Collaborate with cross-functional teams: Define project requirements, timelines, and priorities, and coordinate product releases.
- Architect scalable solutions: Design systems for both frontend and backend that are maintainable using modern architecture patterns and RESTful API design principles.
- Project Management Skills: Proficient in Agile methodologies, managing timelines, and prioritizing tasks effectively to ensure project success.
- Define product features: Set sprint goals and translate user feedback into actionable enhancements.
- Problem-Solving Skills: Analytical problem-solver adept at addressing technical challenges and implementing practical solutions.
- Analyze data: Validate product goals and adapt strategies accordingly, and track project progress to ensure timely delivery of features.
- Test and accept product features: Ensure accurate implementation of product features based on user stories.
Requirements
- Bachelor's / Master’s degree in Computer Science or related field.
- Minimum of 3 years of experience in a leadership role.
- Nice to have: Experience in building a product from concept to launch.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong proficiency in NodeJS, RESTful APIs, Weaviate Vector Database, and graph databases.
- Proficient in NestJS with full lifecycle experience and expertise in MongoDB integration.
- Proficient in MongoDB, with expertise in NoSQL principles, instance management, data modeling, and efficient query optimization for cloud and on-premise environments.
- Strong proficiency in ReactJS, NextJS, MaterialUI, and React Query.
- Proficient in TypeScript development, skilled in building type-safe applications and leveraging TypeScript configurations for enhanced development efficiency.
- Proficient in AWS services, specializing in Lambda for serverless computing, API,Gateway for secure API management, and integration with IAM, S3, and CloudWatch.
- Knowledge of CI/CD principles and tools to automate the testing and deployment of applications.
Benefits
- Gain real-world experience in corporate functioning.
- Learn to collaborate with diverse teams and meet deadlines in a professional environment.
- Access various learning and development programs to explore your passion.
- Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role
Global IP Partners is hiring freshers for the following position:
Business Development Executive - 0+ Years of Experience.
#location: Mohali/Chandigarh
#5daysworking
Education Qualification Required: Graduate in any field
Skills required:
Extremely good hunting skills
Full-time Direct Sales professionals
Good verbal communicator
Excellent written communication skills
#Refrences are always welcomed!
Interested candidates kindly apply
.NETAngularJS (1.x)Angular (2+)
JavascriptProfile- .NET Developer
Experience :- Min 2 + years
Salary – upto7 lpa
Location- Thane West, Owale, Mumbai. Maharashtra
working days- 5 days(09.30 AM to 07.00 PM) wfo
Job Description:
We are seeking a skilled and experienced .NET Developer to join our team. The ideal candidate will have a minimum of 4 years of experience developing and maintaining .NET applications.
The candidate will be responsible for creating, testing, and implementing high-quality .NET software applications that meet the needs of our clients.
Responsibilities:
- Design and develop .NET applications based on customer requirements.
- Write clean, maintainable, and scalable code.
- Collaborate with cross-functional teams to identify, prioritize, and implement new features.
- Participate in code reviews and contribute to the development of coding standards.
- Troubleshoot and debug issues in a timely and efficient manner.
- Provide technical support to internal and external customers.
- Stay up-to-date with emerging trends and technologies in .NET development.
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- 4+ years of experience in .NET development.
- Strong knowledge of .NET Framework and .NET Core.
- Proficient in C#, ASP.NET, and MVC.
- Experience with SQL Server and Entity Framework.
- Knowledge of web technologies such as HTML, CSS, and JavaScript.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent verbal and written communication skills.
Preferred Location: Kalyan, Dombivili, Thane, Mumbai & Navi Mumbai
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon