Senior Manager - Customer Support

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

*Job Title:** Data Analyst

**Location:** Permanent Work from Home

**Job Type:** Full-Time

**Job Description:**

We are seeking a highly motivated and skilled Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, incident management, and real-time data reporting. The role demands exceptional communication skills, both written and spoken, as well as the ability to work flexible shifts to support our global operations.

**Key Responsibilities:**

- Perform data analysis to identify trends, anomalies, and insights.

- Manage and resolve incidents effectively using tools like Jira and Slack.

- Conduct real-time data analysis and reporting to support business decisions.

- Generate comprehensive reports and dashboards to visualize data findings.

- Collaborate with cross-functional teams to ensure data integrity and accuracy.

- Communicate findings and recommendations clearly and concisely to stakeholders.

- Flexibility to work in different time zones as required.

**Required Qualifications:**

- Bachelor’s degree in Computer Science or a related field.

- Proven experience in data analysis and incident management.

- Proficiency in using Jira and Slack for communication and incident tracking.

- Strong skills in real-time data analysis and reporting.

- Exceptional communication skills in English, both written and spoken.

- Ability to work flexible shifts to accommodate global operations.

**Preferred Qualifications:**

- Experience with Python and automation tools is a plus.

**Work Environment Requirements:**

- Must have a reliable laptop/computer and home-based infrastructure, including high-speed WiFi and power backup.

- Ability to work effectively in a remote environment with minimal supervision.

**Benefits:**

- Permanent work-from-home opportunity.

- Flexible working hours.

- Opportunity to work with a dynamic and diverse team.

If you meet the above qualifications and are eager to contribute to a fast-paced and innovative team, we encourage you to apply.

We are seeking an experienced Sales Candidate to join our dynamic development team. The ideal candidate should have a strong background in a Transportation, As a Transportation Sales Representative, you will play a pivotal role in promoting and selling transportation services to businesses and individuals. Your primary responsibility is to drive revenue growth by establishing and maintaining strong relationships with clients, identifying sales opportunities, and ensuring the smooth coordination of transportation solutions. This role requires a dynamic individual with excellent communication, negotiation, and problem-solving skills.

# Responsibilities

- Understanding products and services offered by Infokey Technology and be able to articulate its functions and benefits to external    

 audiences.

- Build and nurture relationships with existing clients to understand their transportation needs.

- Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

- Understanding customer needs & requirements and suggesting the best solution accordingly.

- Closing new business deals by qualifying opportunities and securing online demonstrations/meetings with key decision makers.

- Working closely with the team, and keeping updated with all the products information, pricing, and contract terms.

- Staying informed about competing products, new technologies, and services.

# Basic Qualifications

- MBA, Bachelor's degree in any discipline or Accounts backgrounds

- 1-5 years of Transport sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software.

- Proven experience in transpor sales or a similar role.

- Strong understanding of transportation logistics and supply chain management.

- Proficiency in Hindi and English is must. Additional language knowledge will be an added advantage.

- Good analytical, written, oral communication skills is a must.

- Strong listening and presentation skills.

# Salary

- Salary is as per industry standards.

- This is an incentive based role. Better the performance, higher is the incentive.

A 23-year-old organization based in Vashi, Navi Mumbai looking for technical content writers and editors.

Job Description:

1. Refer and rewrite technical content.

2. Must have experience with SEO content writing.

3. Write content for products, profile, social platform, blogs, articles, case studies, FAQ, news release, events etc.

4. Strictly No AI TOOLS

5. Collaborating seamlessly with campaign managers, creative teams, and designers to ensure cohesive content creation.

6. Researching, writing, and editing engaging content.

Salary: 25000 to 30000 (may vary depending on the number of words that you write)

Office Location:

212, Central Facility Building II, APMC Market II, Sector 19, Vashi, Navi Mumbai - 400705, Maharashtra, India

Office Hours 10am to 7pm

• Monday to Saturday

Front End developers

• Angular.JS experience
• MongoDB query and aggregation experience (not a database administrator)
• GraphQL experience
• Node.JS and Typescript experience
• CSS and SCSS experience
• CI/CD experience with GitHub actions

Backend Developers:

• Software development experience, one of Python (preferred) or Node.JS/Typescript)
• Experience with Messaging architectures - RabbitMQ (preference) or Kafka
• Experience with docker-containers 
• Experience with Apache NiFi (valued but not necessary)
• Experience with designing or implementing horizontally scalable solutions
• Experience working with RESTful APIs
• CI/CD experience with GitHub actions
• Experience with Azure cloud

Position Title

Full Stack Developer

Minimum Qualifications

Bachelor's degree in Computer Science or equivalent practical experience.

1 year of relevant work experience developing software with:

Preferred Qualifications

Master’s degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.

Experience with all of the above + the following areas:

1. Full Stack Development (front end and backend),
2. TypeScript
3. React Native
4. Javascript
5. AWS

Note: Development experience with Unix / Linux and the ability to learn other coding languages as needed will be favourable.

About The Job

1. ByzWiz Infratech was founded on the belief that every human is innately and naturally talented and gifted. It is our endeavour to create and deploy products and services that help people monetize their passions, talents and creativity by enabling them to harness the power of the internet.
2. ByzWiz requires software engineers to help develop next-generation technologies that will allow billions of users to connect and conduct businesses online, forming a new paradigm of interaction in order to encourage social economic activity.
3. As an important part of the core development team, your role will extend to all areas of software development activity.
4. We need our engineers to be responsible, proactive and enthusiastic creative thinkers and problem solvers. As we grow, we expect our engineers to take on leadership roles with the ability to form and manage their own teams.

Responsibilities

1. Design, develop, test, deploy, maintain, and improve software and new user-facing features in Byzwiz products.
2. Manage individual priorities, deadlines, and deliverables.
3. Write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly.
4. Contribute to engineering efforts from planning and organization to execution and delivery to solve complex engineering problems.

About LodgIQ

LodgIQ is led by a team of experienced hospitality technology experts, data scientists and product domain experts. Seed funded by Highgate Ventures, a venture capital platform focused on early stage technology investments in the hospitality industry and Trilantic Capital Partners, a global private equity firm, LodgIQ has made a significant investment in advanced machine learning platforms and data science.

Title : Data Scientist

• Apply Data Science and Machine Learning to a REAL-LIFE  problem  - “Predict Guest Arrivals and Determine Best Prices for Hotels”
• Apply advanced analytics in a BIG Data Environment – AWS, MongoDB, SKLearn
• Help scale up the product in a global offering across 100+  global markets

• Minimum 3 years of experience with advanced data analytic techniques, including data mining, machine learning, statistical analysis, and optimization.    Student projects are acceptable.
• At least 1 year of experience with Python / Numpy / Pandas / Scipy/ MatPlotLib / Scikit-Learn
•   Experience in working with massive data sets, including structured and unstructured with at least 1 prior engagement involving data gathering, data cleaning, data mining, and data visualization
•   Solid grasp over  optimization techniques
•   Master's  or PhD degree in Business Analytics.  Data science, Statistics or Mathematics
•   Ability to show a track record of solving large, complex problems

1. Experience in Website Development.

2. To create web pages through HTML and CSS in alignment with PSD design and themify them. In other words, combine interface design concepts with digital design.

3. The candidate should have hands-on experience in Adobe Photoshop and Adobe creative suite. And should be proficient enough in designing the UI of websites with great user experience.

4. Ability to translate business requirements into system design and perform as per the needs.Capable enough to analyze the user’s choice over graphics and animation needs.

5. Conduct testing of completed applications to assess user experience.

6. Use coding to develop the aesthetics implemented within a website, from the layout menus and drop-down options to colours and fonts.

7. Ensuring all interactions are intuitive and convenient for the audience.

8. Collaborate with back-end web developers and programmers to improve usability.

9. Ensure that the website is optimized for various devices.

10. Coordinate with the testing team and work closely with them and implement the changes as asked by them.

11. The candidate must be ready to take responsibility, ownership of code, be independent, and at the same time is open to learning something new.

12. Basic knowledge of PHP.