Senior Manager - Customer Support

Job Description: Education Counsellor

We are looking for a driven and people-focused Education Counsellor to join our team. The ideal candidate will excel at identifying potential students, understanding their needs, and guiding them toward the right educational solutions. You will play a key role in driving admissions by generating leads, engaging with prospects, and nurturing them through the decision-making journey.

Responsibilities

Identify and qualify potential students through various lead-generation channels.

Prospect new leads via cold calling, follow-ups, events, referrals, and digital outreach.

Understand student/parent needs and recommend suitable programs or courses.

Engage with key decision-makers and build strong advisory relationships.

Maintain accurate records of interactions, updates, and progress in the CRM system.

Achieve monthly targets and contribute to the overall growth of the admissions pipeline.

Qualifications

Bachelor’s degree or equivalent experience.

2+ years of experience in counselling, sales, or customer-facing roles.

Strong communication and interpersonal skills with the ability to influence decisions.

Experience using Salesforce or similar CRM platforms.

Ability to work independently, meet targets, and manage multiple leads effectively

Salary -35k-38k CTC (2+ year exp)

Shift : 10AM-7PM

Week off-Sunday

Location: PADMANABHANAGAR, Bengaluru

Develop, record and maintain cutting edge web-based J2EE, JAVA applications.

Experience on Java Spring Framework is required.

Experience on Hibernate is required.

Experience on REST Services is required.

Object-oriented programming, design, and patterns.

Strong proficiency with:Relational database concepts and data modeling.

Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same. 

Roles & Responsibilities

• Assist in recruitment: job postings, resume screening, interview scheduling.
• Support onboarding and maintain employee records.
• Help with HR operations, documentation, and data entry.
• Coordinate employee engagement activities and training sessions.
• Prepare basic HR reports (attendance, leaves, etc.).
• Ensure confidentiality and assist in implementing HR policies.

Description:

• Should have hands-on experience in Web Development
• Good understanding of PHP and Object-oriented programming paradigm.
• Able to understand project requirement and handle project independently.
• Strong learning capability.
• Having a good knowledge of Jquery.
• Framework experience would be beneficial.
• Should be comfortable to work with the team.
• Should be comfortable with work on any MVC based framework.

Skills required:

• Able to understand project requirement and handle project independently.
• Strong learning capability.
• Contribute in all phases of the development.
• Knowledge of PHP/CodeIgniter will be preferred.
• Basic Knowledge of JavaScript, Web Services.
• Sound knowledge of PHP, mysql, JQuery etc.

Key Responsibilities:

• Generate qualified leads in Mumbai and Bangalore.
• Build and maintain strong client relationships.
• Prepare and deliver product demos, proposals, and technical presentations.
• Coordinate with pre-sales/engineering teams for customized solutions.
• Follow up on proposals using CRM and convert to deals.
• Attend industry events, conferences, and site visits.
• Keep track of market trends, competitors, and pricing strategies.

Very good knowledge of at least one front end technology like AngularJs, ReactJs, ViewJs

Very good experience in AJAX, Javascript, Jquery, HTML, CSS3, bootstrap.

Good experience working for APIs and web-services

Should have good experience working for GIT or Bitbucket

Excellent Communication

Able to communicate with International client directly

- Strong logic and analytical skills.

- 5+ Years of experience with PHP, React.js, Javascript, HTML5, CSS3.

- Database Experience - Postgres or other relational databases.

- Proficient understanding of code versioning tools, such as Git, bitbucket.

- Familiarity with Unix/Linux environments.

- Experience with modern dev stack (Docker, Kubernetes) as well as cloud hosting solutions would be an added advantage but not compulsory.

- Use SOAP and REST to implement API integrations

- Flexible to Learn new technologies!!

Must Good English communication

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a Cloud Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these  opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• End to End Complete RHOSP Deployment (Under and Overcloud) considered as a NFVi Deployment

• Installing Red Hat’s OpenStack technology using the OSP-director

• Deploying a Red Hat OpenStack Platform based on Red Hat's reference architecture

• Deploying managed hosts with required OpenStack parameters

• Deploying Three (3) Node Highly available (HA) Controller Hosts using Pacemaker and HAP Roxy

• Deploying all the supplied compute hosts that will be hosting multiple VNFs (SRIOV & DPDK)

• Implementing CEPH

• Integrate Software-defined storage (CEPH) with RHOSP, Red Hat OpenStack Platform Operation Tools as

           per Industry standard & best practices

• Detailed Network configuration and implementation using Neutron networking - (VXLAN) network type

           and Modular Layer 2 (ML2) Open Switch plugin

• Integrating Monitoring Solution with RHOSP

• Design and deployment of common Alarm and Performance Management solution

• Red Hat OpenStack management & monitoring

• VM Alarm and Performance management

• Cloud Management Platform will be configured for day-to-day operational tools to measure uponCPU/Mem/Network utilization etc. from VM level

• Baseline Security Standard) & VA (Vulnerability Assessment) for RHOSP.

Additional Advantage:

• Deep understanding of technology and passionate about what you do.

• Background in designing high performant scalable software systems with strong focus to optimize hardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.

• Prior development of a large software project using service-oriented architecture operating with real time constraints. 

What's In It for You

• You will get a chance to work on cloud-native and hyper-scale products

• You will be working with industry leaders in cloud.

• You can expect a steep learning curve.

• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks

• Competitive Salary

• Health Insurance

• Open Learning - 100% Reimbursement for online technical courses.

• Fast Growth - opportunities to grow quickly and surely

• Creative Freedom + Flat hierarchy

• Sponsorship to all those employees who represent company in events and meet ups.

• Flexible working hours

• 5 days week

• Hybrid Working model (Office and WFH)

Our Hiring Process

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team

• Next, candidates will be invited to solve coding exercises.

• Next, candidates will be invited for first technical interview

• Next, candidates will be invited for final technical interview

• Finally, candidates will be invited for Culture Plus interview with HR

• Candidates may be asked to interview with the Leadership team

• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits

discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability

status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other

characteristic protected by applicable central, state or local laws.

Responsibilities: 

• Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models 
• Determine Project Scope, Objectives and Dependencies
• Develop and manage a detailed project schedule, work plan and key milestones
• Determine and Define Project Resource Allocations
• Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
• Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work 
• Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
• Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team 
• Develop and manage a detailed project schedule and work plan
• Collaborate with Client on requirement changes and initiate change management process
•  Identify, document and update the project scope for changes
• Initiate appropriate review and approvals on the changes
• Evaluate and analyze the impact of changes and communicate with stakeholders
• Seek approvals and commitments on the scope, cost and schedule
• Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies 
• Review/prepare Project Plans for implementation projects and monitor resource allocation 
• Identify Stakeholder Communication Requirements on project performance metrics
• Collaborate with Product Teams on Product enhancements
• Document impact and prioritize changes to Product Backlog and timelines
• Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions 
• Track Project Closure / Handover activities to downstream teams. 

General Requirements: 

• B. Tech or an equivalent degree 
• MBA or an equivalent degree is preferred but not mandatory 
• Excellent written and verbal communication skills 
• Ability to work under pressure and adaptable to change 
• Excellent time management and problem-solving skills 
• Proficiency in MS Office tool.
• Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage 
• Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory 

•  8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.