
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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Key Responsibilities:
· Develop responsive and dynamic web applications using React.js (components, hooks, state management).
· Build and maintain backend APIs and services using Python (Flask/Django/FastAPI).
· Integrate frontend and backend systems with RESTful APIs.
· Work with databases (PostgreSQL/MySQL/NoSQL) for data modeling and query optimization.
Required Skills:
· 3–5 years of experience in full-stack development.
· Proficiency in React.js (functional components, hooks, Redux/Context API).
· Strong backend development experience with Python (Flask/Django/FastAPI).
· Solid understanding of REST APIs, JSON, and web security principles.
· Hands-on experience with SQL/NoSQL databases.
· Familiarity with Git, CI/CD pipelines, and containerization (Docker).
· Strong problem-solving and communication skills.
Budget : 18 – 24 LPA
If interested kindly share your resume at 82008 31681
Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management
Responsibilities include:
- Coordination and completion of projects on time within budget and scope.
- Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project.
- Prepare reports for clients and internal stakeholders regarding the status of the project.
- Work on the estimations for a given project.
- Identify the risks and provide a mitigation plan promptly.
- Generation of reports, invoices, and billing.
- People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
Experience and Expertise:
- Overall 7-12 years of experience and at least 4 years of project delivery management experience.
- Should have worked on SaaS products and have experience in handling a team (at least 10-15).
- Sound knowledge of SDLC, and quality process with respect to delivery management.
- Experience in Mobile application development and programming knowledge is a plus.
- Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels
Senior Executive - Analytics
Overview of job :-
Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
We are currently looking for a Sr Executive – Analytics to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.
Reporting of the role - This role reports to the Director - Analytics,
3 best things about the job:
1. Responsible for data & analytics projects and developing data strategies by diving into data and extrapolating insights and providing guidance to clients
2. Build and be a part of a dynamic team
3. Being part of a global organisations with rapid growth opportunities
Responsibilities of the role:
Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.
Work with large data sets via hands-on data processing to produce structured data sets for analysis.
Design and build Visualization, Dashboard and reports for both Internal and external clients using Tableau, Power BI, Datorama or R Shiny/Python.
What you will need:
Degree in Mathematics, Statistics, Economics, Engineering, Data Science, Computer Science or quantitative field.
2-3 years’ experience in Marketing/Data Analytics or related field with hands-on experience in building Marketing-Mix and Attribution models. Proficiency in one or more coding languages – preferred languages: Python, R
Proficiency in one or more Visualization Tools – Tableau, Datorama, Power BI
Proficiency in using SQL.
Proficiency with one or more statistical tools is a plus – Example: SPSS, SAS, MATLAB, Mathcad.
Working experience using big data technologies (Hive/Hadoop) is a plus
Should have an aggregate of 60% in the academics till date.
Any Graduate/Post Graduate.
Frontend Developer (React JS & Next JS)
Primary Skills: Next JS, Angular JS 8, MERN Stack, HTML 5, CSS3, Bootstrap 5, Java, Relational and Non
Job Profile :- IOS Developer
Job description :-
Responsibilities:
1. Design and build applications for the iOS platform
2. Ensure the performance, quality, and responsiveness of applications
3. Collaborate with a team to define, design, and ship new features
4. Identify and correct bottlenecks and fix bugs
5. Help maintain code quality, organization, and automatization
Skills
1. Proficient with Objective-C or Swift?and Cocoa Touch
2. Experience with iOS frameworks such as Core Data, Core Animation, etc.
3. Experience with offline storage, threading, and performance tuning
4. Familiarity with RESTful APIs to connect iOS applications to back-end services
5. Knowledge of other web technologies and UI/UX standards
6. Understanding of Apple?s design principles and interface guidelines
7. Knowledge of low-level C-based libraries is preferred
8. Experience with performance and memory tuning with tools?
9. Familiarity with cloud message APIs and push notifications
10. Knack for benchmarking and optimization
11. Proficient understanding of code versioning
Experience :- 1 to 4 years
Salary :- 6 to 8 LPA
Location :- Janakpuri
only Male Candidate can apply
Job Summary
A Developer/Sr. Developer is responsible for writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work. A Developer/Sr. Developer is expected to possess expert-level knowledge of the Force.com platform and an analytical mindset with a keen eye for detail.
Responsibilities and Duties
A Developer/Sr. Developer needs to conduct the following responsibilities at work -
- Billability of at least 40 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
- Use knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc.
- Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
- Perform and plan code reviews with developers on a consistent cadence
- Perform thorough analysis on requirements i.e.
- Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
A successful analysis results in -
- Derivation of all possible use cases
- Identification of any blockers, challenges or risks
- An optimal code design solution of complex requirements
- Thorough impact analysis of the planned development
A Developer/Sr. Developer must discuss the approach with TL (Technical Lead)/TM (Technical Manager)or an onshore TA and finalize the ETAs.
Develop high-quality scalable code by
- Following Salesforce.com and SilverlineCRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Write comprehensive test code asserting all possible use cases
- Perform thorough unit tests
- Fix all bugs reported from QA/UAT
- Work on deployments through recommended tools and methodologies.
- Time-bound R&D for any unknown or newer areas
- Developing reusable code components in a project
- Mentor, assist and review peer developers within the teams
- Document design and architecture
Follow DevOps processes i.e.
- Use recommended IDEs
- Ensure daily code check-in/check-out
- Stay in compliance with code review feedback points shared by TL (Technical Lead)/TM (Technical Manager).
- Facilitate proactive communication with project/product teams i.e.
- Use all relevant channels (Emails, JIRA, Slack, or Zoom meetings)
- Be in sync with sprint/project/product teams
- Share your plan of action at the start of your day
- Send DSRs by end of the day
- Ensure decent overlap/availability in the onshore team’s timezone (whenever required).
- Focus on learning & development by
- Setting goals for the quarter in alignment with the Company goals.
- Constantly perform self-review and identify improvement areas
- Seek timely assistance from Reporting Managers
- Actively contribute to knowledge sharing initiatives and help in the skill development of peer developers
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative
- Obtain and maintain certificates for Vlocity Development
Required Experience, Skills and Qualifications
Qualification
- Required - Minimum Bachelor's or Equivalent Degree in Computers
- Required - SFDC certifications (Administrator/ PD1)
- Optional - Vlocity Platform Developer certification;
- Required - Working experience with Vlocity omniscripts, Vlocity dataraptors, Vlocity cards, Vlocity integration procedures, etc
- Required - Work Experience in Healthcare & Insurance Industry.
- Nice to Have - CPQ Work Experience
Experience
- Required - Minimum 5 years experience in Software Development
- Required - Minimum 2 years in IT/Software companies with a multinational footprint
- Required - Minimum 1 years experience with Salesforce Lightning development.
- Required - Minimum 18 - 24 months experience with Vlocity Development.
- Required - Experience working with US-based/headquartered companies
- Good communication and interpersonal skills
Benefits
Industry-leading benefits including Health Insurance are offered. Will be part of a US-based/headquartered company.
Job Type: Full-time (Flexible with remote working option, if outside Bangalore)
Speed, passion, attention to details, get it done attitude, long term association and 1st principal thinking and lastly team player with ZERO insecurities. Learning opportunities will surely be huge.
Responsibilities:
1. Build new services to meet critical product and business needs.
2. Design scalable systems to solve problems with modern cloud technology and industry best practices.
3. Articulate a long-term vision for maintaining and scaling our backend systems and the teams running them.
4. Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
5. Write high quality, well tested code to meet the needs of your customers.
Requirements & Qualifications
1. 3-7 years of recent hands-on coding and software design.
2. Bachelor degree or more in Computer Science or a related field.
3. A track record of projects completed on time – you are a flawless executor, not a procrastinator.
4. You find satisfaction in a job well done and want to solve head-scratching challenges.
5. Experience with all phases of the software development life cycle, best practices and Agile Software Development.
6. Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable and meets desired architectural objectives.
7. Establish Back-End Software Engineer best practices.
8. Working experience with NodeJS, PostgreSQL, In memory Database like Redis, Messaging Queues like RabbitMQ/Kafka
Lead Engineering Manager for Singapore based Asset Management Fintech
About the Company:
Torre Capital is a VC-Funded Fintech based out of Singapore focused on disrupting the Asset Management Industry. We are backed by prestigious VC firms and a network of angels and industry leaders, with over 18 months of runway. We are creating new ways to interact and service High Net Worth Individuals using latest tech and analytics interventions. Torre Capital was started by professionals (Mckinsey, Accenture, Flipkart, PayU, CIMB) with 50+ years of experience in Digital Business Build and Asset Management.
Job Description:
We are creating a full-stack technology team and looking for an Engineering Lead to head the tech platform development and the tech team. Working together with the co-founders, you will decide the revised tech stack, talent to be hired, and best practices to be put in place.
We are building a solution that deploys elements of tokenization using blockchain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.
What we care about
- You should have prior experience leading a team of developers having gone through the entire cycle of hiring, developing, deploying, succeeding/failing, repeat.
- Hands on experience, knowing good practices at each stage of development such as TDD, CI/CD, Unit/Integration/E2E tests.
- You love technology and all aspects of it. You are a constant learner not because you need to, but because you want to.
- You understand finance, specifically areas of Asset Management, PE/VC, and private banking.
- You know how to spot good talent and nurture good talent. You believe time spent on training is time well spent.
- You know how to budget for the tech stack and the team you need.
- You are not afraid to call out other senior staff when they commit mistakes. You are as much part of the strategic decision making as the co-founders.
- Nothing lasting ever gets built in a few months. You believe in building to last, and don’t mind additional effort today to prepare for tomorrow.
- Values – customer satisfaction before bottom-line. Employee health before deadlines. Family before everything else.
What we don’t care about
- Project managers – we hate middle management
- Big egos
- Any kind of politics or hierarchy
- Your gender, sexual orientation, clothes you wear, what you do outside of work.
Key requirements:
- Minimum 2 years in a Head of Engineering/Lead Engineer role with a startup. Overall, between 5-10 number of years of tech experience.
- BE/ BTech or MTech/ Dual degree in Computer Science/Software engineering or similar from a Tier 1 institute
- Strong fundamental knowledge of algorithms, data structures, design patterns and network protocols.
- Ability to define and deploy the right tech stack for a fintech organization
- Blockchain implementation experience preferred
- Experience with actual product launch and adoption
- Experience with Agile methodologies. Experience with Agile methodologies and IT budgets to assess technological performance
What you can expect from us?
- A competitive above market salary. We want you to focus on your growth, and the best way is to not have you worry about operational expenses
- Complete independence of operations
- A Bonus that improves as company performance ticks up
- Significant career growth opportunity to a CTO position
scalability, accessibility, usability, design, and security in mind. If you don't have all
of these, that's ok, but be excited about learning the few you don't know.
Familiar with building complex web applications using Javascript / AJAX, XHTML,
CSS.
Experience with or knowledge of jQuery, Java, Struts, and other website technologies.
Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a
UNIX or Linux platform)
Solid software development background including design patterns, data structures,
test driven development
Knowledge of Perl or other scripting languages a plus
Experience with distributed (multi-tiered) systems, algorithms, and relational
databases
Software development experience in building highly scalable applications
Master’s degree in Computer Science, Computer Engineering or related technical
discipline
Experience in eCommerce and Deep hands-on technical expertise
Ability to handle multiple competing priorities in a fast-paced environment
Experience working with service oriented architectures and web based solutions.







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