
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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• Strong English writing — you can write 2,000 words that don’t read like AI filler
• SEO fundamentals: keyword research, on-page, Google Search Console
• Basic paid ads experience (Google and/or LinkedIn)
• Self-directed — you manage your own execution once given direction
Bonus Points
• SaaS or e-commerce tech marketing experience
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• Ahrefs, SEMrush, HubSpot experience
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Digital Campaign Management
Create & execute high-performing digital marketing campaigns
Monitor & optimize performance for maximum ROI
Content Creation
Write compelling ad copies & digital content
Manage blogs, articles, and web content
Creative Visual Development
Design visual assets for marketing campaigns
Work with graphics team to build attractive creatives & display ads
Website & SEO Management
Maintain website updates & publish content
Daily social media & SEO audits
Keyword research & SEO best practices
Brand Presence & Engagement
Strengthen online brand identity
Spread company message across digital platforms
Improve customer engagement
Analytics & Reporting
Monitor KPIs & ROI
Share clear campaign reports with leadership
We're seeking a Generalist Software Engineer with a passion for the art and science of building software. The ideal candidate excels in technical execution and possesses the versatility to quickly adapt to new technologies. You'll be expected to deliver high-quality solutions across various tech stacks while maintaining a commitment to
continuous learning and improvement.
You Would Be a Good Fit If
- You're a back end developer with strong expertise in at least one programming language and have experience building and deploying production applications.
- You excel at problem-solving and apply first-principle thinking to complex challenges
- You communicate effectively, both in writing and verbally
- You're passionate about crafting high-quality, pragmatic software solutions
- You're self-driven, adaptable, and quick to learn new technologies
- You're excited to help shape both the code and the organization
You would not be a good fit if
- Prefer traditional office settings over remote work
- Require constant supervision or struggle with self-motivation
- View software development as just a job rather than a craft
- Prefer sticking to a single tech stack or strongly identify with specific technologies
- Specialize exclusively in frontend development or DevOps
- Seek a purely managerial position without hands-on coding responsibilities
Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.
Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.
Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.
Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.
Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

We are seeking a Junior Software Engineer (AWS, Azure, Google Cloud,Spring, Node.js, Django) to join our dynamic team. As a Junior Software Engineer will have a passion for technology, a solid understanding of software development principles, and a desire to learn and grow in a collaborative environment. You will work closely with senior engineers to develop, test, and maintain software solutions that meet the needs of our clients and internal stakeholders.
Responsibilties:
- Software Development: Write clean, efficient, and well-documented code for various software applications.
- Testing & Debugging: Assist in testing and debugging software to ensure functionality, performance, and security.
- Learning & Development: Continuously improve your technical skills by learning new programming languages, tools, and AI methodologies.
- Documentation: Assist in the documentation of software designs, technical specifications, and user manuals.
- Problem-Solving: Identify and troubleshoot software defects and performance issues.
- Customer Communication: Interact with customers to gather requirements, provide technical support, and ensure their needs are met throughout the software development lifecycle. Maintain a professional and customer-focused attitude in all communications.
Requirements:
- Education: Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Programming Languages: Proficiency in at least one programming language such as Java, Python, TypeScript or JavaScript.
- Familiarity with: Git version control system, Scrum software development methodology, and basic understanding of databases and SQL.
- Problem-Solving Skills: Strong analytical and problem-solving skills with a keen attention to detail.
- Communication: Good verbal and written communication skills with the ability to work effectively in a team environment and interact with customers.
- Adaptability: Ability to learn new technologies and adapt to changing project requirements.
- Internship/Project Experience: Previous internship experience or project work related to software development is a plus.
Preferred Skills:
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with back-end frameworks (e.g., Spring, Node.js, Django).
- Knowledge of DevOps practices and tools.
Benefits:
- Work Location: Remote
- 5 days wortking
You can apply directly through the link: https://zrec.in/F57mD?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com
Position Title:
Client Service Executive/Lead
Department:
IT Recruitment – State and Federal
Business Segment
Recruitment
Reporting to:
Prashant Devaliya
Level (Fresher-Jr./Mid/Sr./V. Sr)
Mid
Type of Position
Replacement: 1 New:
Exiting Employee Name
Shayan Saiyed
Exiting Employee Code
CTC
Up to INR 90000
Number of Openings
1
Salary Budget (Monthly)
Min: INR 80000 Max: INR 90000 (Negotiable)
Location
Vadodara Gujarat India
Major Job Responsibilities
Building excellent relationships with business partners such as internal Recruiting and Business development teams.
Liaison between MSP/Clients and internal teams. Assist MSP managers acquiring great talent and ensuring that Client hiring objectives are achieved. Understanding and Communicating job requirements, and or changes, compliance onboarding requirements in a timely manner to internal teams. Building a solid relationship as the company's sole point of contact for both internal customers and external partners.
Lead Role that will be backup for Sr. Account Manager
Essential Educational Qualification
Any Graduate
Desirable Educational Qualification
Min. Experience Required
8+ Years in Staffing Industry, Recruiting, Staff Augmentation, Onboarding, MSP experience
Essential Technical Skills Required
Solid communication skills, Email etiquettes, General IT terminologies
Desirable Technical Skills Required
Soft Skills Required
MS office
Hiring Approved by
Sabine Wheeler
Additional Remarks (If any)
Attention to detail; Ability to communicate effectively; prioritize and work multiple activities and tasks effectively to produce high quantity and quality; ability to lead a team.
Position (Designation/Job Title): PHP Laravel Developer
We're looking for a self-motivated PHP / Laravel Developer.
Applicants must have a strong desire to create amazing software and be able to work in a fast-paced, collaborative atmosphere.
No. of Positions: 1
Employment Type : Full-Time(In-Office)
Job Location: New Delhi | Rajouri Garden
Qualification & Experience: B.tech/M.C.A or Any graduate & 1-4 Years
Salary range: Based On the Interview Performance
Male/Female/Any: Any
Company Name & address of the company:
Artistic Bird tech Pvt. Ltd. A2,3rd floor, Maharana Pratap Market, Rajouri Garden, Near Rajouri Metro Station, New Delhi - 110027
Job Timings: 10 am - 7 pm
Weekly off: 1st and 3rd Saturday off
Contact Person:- Akshay Patil
Technical Skills:-
PHP, Laravel- Framework, Vue.js, JavaScript, MySQL, Word press, SQLite, Third party APIs Integrations, git hub, core PHP, Software module, applications' development procedures, Architecture of database, and standard components.
For any query, you can contact me.
Have a good day!!
Thanks
Akshay Patil
Team - Artistic Bird Tech Pvt. Ltd.
Technical Proficiency and Understanding in/of Products/Services
Patience
Empathy
Problem-Solving and Flexibility
Listening Capacity
Organization









