Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Role: Cleo EDI Solution Architect / Sr EDI Developer
Location : Remote
Start Date – asap
This is a niche technology (Cleo EDI), which enables the integration of ERP with Transp. Mgt/Extended Supply Chain etc
Expertise in designing and developing end-to-end integration solutions, especially B2B integrations involving EDI (Electronic Data Interchange) and APIs.
Familiarity with Cleo Integration Cloud or similar EDI platforms.
Strong experience with Azure Integration Services, particularly:
- Azure Data Factory – for orchestrating data movement and transformation
- Azure Functions – for serverless compute tasks in integration pipelines
- Azure Logic Apps or Service Bus – for message handling and triggering workflows
Understanding of ETL/ELT processes and data mapping.
Solid grasp of EDI standards (e.g., X12, EDIFACT) and workflows.
Experience working with EDI developers and analysts to align business requirements with technical implementation.
Familiarity with Cleo EDI tools or similar platforms.
Develop and maintain EDI integrations using Cleo Integration Cloud (CIC), Cleo Clarify, or similar Cleo solutions.
Create, test, and deploy EDI maps for transactions such as 850, 810, 856, etc., and other EDI/X12/EDIFACT documents.
Configure trading partner setups, including communication protocols (AS2, SFTP, FTP, HTTPS).
Monitor EDI transaction flows, identify errors, troubleshoot, and implement fixes.
Collaborate with business analysts, ERP teams, and external partners to gather and analyze EDI requirements.
Document EDI processes, mappings, and configurations for ongoing support and knowledge sharing.
Provide timely support for EDI-related incidents, ensuring minimal disruption to business operations.
Participate in EDI onboarding projects for new trading partners and customers.
React.js
Spring BootJob Description
Position 1 : Sr Consultant / Consultant – Java + React (Remote) Joining time – Immediate joiner We are looking for Consultant or Senior Consultant role having 5-to-9-year experience. Must Have : Hands-on experience of 5+ years in Core Java, J2EE. Strong experience on java 8+. Strong experience on React. Strong understanding of Object-Oriented Programming and Design Patterns such as MVC and other popular design principles Strong Experience with micro services, Kubernetes, Docker, Kafka, Springboot Cloud experience of Azure/ AWS. Experience with deployment using DevOps tools on Azure Excellent communication and interpersonal skills Excellent troubleshooting skills, especially in complex application stacks Expert in understanding client requirement and designing solutions. Expert in problem solving, release management, repository management. Good To Have: Good experience of working with Node.JS, NoSQL systems GraphQL, Github Copilot Automated unit test cases include use of mocking frameworks. Ability to multi-task and switch context to changing priorities in a highly dynamic environment
- Strong Brand Marketing Profile.
- Mandatory (Experience 1) – Must have 1+ years of experience in managing brand-led events (pop-ups, workshops, community meet-ups).
- Mandatory (Experience 2) – Must have experience in managing vendors coordination, venue, talent/artists management, and internal stakeholders for smooth event execution, including logistics, timelines, approvals, and budget tracking.
- Mandatory (Experience 3) – Must have experience in executing on-ground events
- Mandatory (Experience 4) - Excellent communication and stakeholder management skills – ability to manage external partners (e.g. creators, communities, businesses) and internal teams simultaneously.
- Mandatory (Company) - Any start-up, event agency, creator-first agency, or lifestyle brand
Hiring : Salesforce Vlocity (Industry cloud) + OmniStudio
and Order Management is plus
EXP- 8+ yrs
Shift timings : 9 Am To 7 PM
Location : Remote
Job Description:
Overall 6+ years of experience with 2+ years of experience with Vlocity implementation
Hands-on experience in Force.com platform using APEX, VisualForce, Process builders, flows
Experience with Salesforce Vlocity platform capabilities, including DataRaptors,
Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates
Should have expertise in Salesforce.com standard functionality and features (Sales, Services, Community and Commerce clouds)
Working experience with Salesforce Lightning Aura and Lightning Web Component
Deployment of Omniscript from one environment to another environment
Hand-on experience on Integration, especially good Knowledge in JSON and how integration works in Vlocity
Good knowledge of omniscript UI modification, Building Vlocity custom Templates
Good experience in Salesforce configuration and mapping features to the business requirements
Should be comfortable working in Agile – user stories, features, story points.
Certification :
Vlocity Platform certification is mandatory and other industry certifications (CPQ, Order Management) are a plus
Salesforce Certifications are Mandatory
Docker
Kubernetes
GitHubProfile: Devops Lead
Location: Gurugram
Experience: 08+ Years
Notice Period: can join Immediate to 1 week
Company: Watsoo
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 5+ years of proven hands-on DevOps experience.
- Strong experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.).
- Expertise in containerization & orchestration (Docker, Kubernetes, Helm).
- Hands-on experience with cloud platforms (AWS, Azure, or GCP).
- Proficiency in Infrastructure as Code (IaC) tools (Terraform, Ansible, Pulumi, or CloudFormation).
- Experience with monitoring and logging solutions (Prometheus, Grafana, ELK, CloudWatch, etc.).
- Proficiency in scripting languages (Python, Bash, or Shell).
- Knowledge of networking, security, and system administration.
- Strong problem-solving skills and ability to work in fast-paced environments.
- Troubleshoot production issues, perform root cause analysis, and implement preventive measures.
Advocate DevOps best practices, automation, and continuous improvement
Your responsibilities:
- Efficiently managing the client's portfolio and ensuring excellent customer service through the accurate and timely delivery of service and campaigns to the client as per the requirement.
- Build digital marketing roadmap & proposals for clients which include social media, influencer, PR & performance marketing campaigns.
- Participating in and Leading brainstorms for New business opportunities
- Total client satisfaction, and for ensuring that regular reviews are conducted with the client
- Maintaining high levels of engagement for all your clients through the team.
- Should be able to establish trust with both external and internal stakeholders and be the primary point of contact for all the matters concerning the client.
- Support senior management on crisis management issues, if required
- Stay current on social media channels, trends and analytical tools
- Incorporate digital and social strategies into Integrated Communications programs to support client objectives and work with digital innovations group to develop and execute digital strategies
- Manage and train the rest of the team
- Measure ROI and KPIs
- Prepare and manage the digital marketing budget for clients
- Motivate digital marketing team to achieve goals
- Collaborate and coordinate with internal functional teams to create marketing/ campaign plans
- Monitor competition and provide suggestions for improvement
- Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
- Map out how digital assets will be optimized for business results
- Adhere to processes and systems
- Present to Senior Management
Skill sets/Experience we require:
- Minimum 5-8 years of experience in Digital Marketing
- Good knowledge of all different digital marketing channels
- A self-starting attitude and an open outlook
- Resilience under pressure and against deadlines
- Critical thinker and problem-solving skills
- Good time-management skills
- Well versed with MS Office
- Excellent written and verbal communication skills
- Strong presentation skills
- Strong analytical and project management skills
- Team player; Skills in managing people, projects and resources
- Agency experience is mandatory
Pedigree:
• Bachelors’ degree in Advertising, Marketing, Communication Science or equivalent
JavaQualifications - MCA or B.E/B.Tech
Core Skill Sets :
Core Programming Language: JAVA 8
o Good command on basics/core.
o Sound knowledge of OOPS concept.
o Practical implementation using Collections.
o Problem solving skills using Collections/Java Beans/OOPS concept.
Web Scripting Language: JavaScript, JQuery, HTML 5
Web Programming Language: J2EE
o Knowledge of MVC architecture.
o Able to design a basic web-application using MVC architecture including database usage.
Database: Preferably Oracle/MySql
o Able to write sql queries.
o Knowledge of sql joins.
o Knowledge of some basic sql functions.
o Basic idea of stored procedures.
Additional Skill Sets :
XML/JSON/CSV
o Knowledge of reading/writing XML/JSON/CSV documents.
Web-service
o Knowledge of writing web-service (REST Full).
Web Framework
o Struts 2/Spring.
Database Framework
o Hibernate (using Spring JPA would be preferable).
Maven
Web/Application Server: Apache/Tomcat/JBoss/Weblogic/Websphere
o Basic experience of working/deployment on J2EE servers.
OS Platform: Windows/Linux.
Development Tool: Eclipse.
Purpose of the Position :
The employee would be responsible to build core and web-based applications having technical
implementation of XBRL/SDMX concept.
The employee would be responsible to write sql/procedures for the core/web-based application.
The employee would get a deep exposure on working with very good volume of data having such
database architecture capable of handling the same.
The employee would be responsible to build various web-services to be used by language
independent applications.
The employee would be very much responsible to work on standard technology in various parts
of the project.
About Company :
We at IRIS Business Services Ltd. are on a mission to make XBRL simple by delivering intuitive, easy,and user-friendly XBRL products and solutions to organizations globally. The IRIS team of 400+ people works out of offices in Mumbai and international offices in the United States, Singapore, United Kingdom, and the UAE.
Founded in 2003 by professionals with extensive experience in financial content and technologymanagement, IRIS Business Services ranks high on independent XBRL Quality Assessments across theglobe. We combine automation, technology, and innovation to provide solutions in the XBRL space —such as taxonomy creation, software products and more.
As a Java Developer, you will be part of the organization’s Technology team. This is an opportunity for you to make the organization’s products successful in the Indian as well as international market. You will be responsible for product development and will work closely with the stakeholders.
For more information, please visit http://www.irisbusiness.com" target="_blank">http://www.irisbusiness.com
If this opportunity sounds perfect to you, we encourage you to apply for it enthusiastically.
JavascriptInterested candidates can apply from all over India as we are operating remotely.
Your responsibilities as a Full Stack Developer * Write clean codes with relevant test cases
Roles & Responsibilities-
· Prototype quickly and optimize iteratively
· Integrating front end with server-side logic
· Implement security and data protection measures
· Document the work properly
· Implement feedback received from end-users
· Deployment on cloud
· Understanding of code versioning tools like git
Experience-
· Must have at least 2-3 years of experience in MEAN Stack development i.e MongoDB, Express.js, Angular, and Node.js
· Extensive Experience in API integration and development.
· Working knowledge of HTML5, CSS3, and JavaScript.
· Experience with version control systems and repository management.
· Passionate about writing clean, efficient, and maintainable code.
· Strong analytical and debugging skills and experience building consumer systems at scale.
Required skillset
Applicants must have knowledge and experience in the following:
· Backend frameworks like Nodejs, expressjs
· Working with RDBMS
· Familiarity with MongoDB would be beneficial
· HTML, CSS & JavaScript
· Frontend frameworks like Angular, React / Svelte
· Web server like Nginx
· Familiarity of working with WebSocket’s
· Docker understanding
Notice period- Immediate joiner/ 15 days
Scala
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon