Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Subodh Popalwar
Software Engineer, Memorres
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• Taking for operational work.
• Monitoring data pipelines.
• Addressing/Triaging customer tickets
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Angular (2+)
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AngularJS (1.x)
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- Architect new features and reusable UI paradigms using Angular.js/React.js/Vue.js with the goal of delighting and increasing the success of our users.
- Contribute to the development of the product while working with a cross-functional team of product managers, designers, and engineers.
- Contribute to building features using design and API mocks and write contracts, integration & unit tests for features built.
- Perform peer code reviews.
What do I need? 🤓
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- You have an eye for well-functioning user interfaces and have at least cursory insight into both design and UX principles.
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- You have strong communication skills.
Brownie points 🍰
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Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.
Ruby on Rails (ROR)
Ruby
PythonSimpl (Fintech of the year - 2020) is a platform that empowers retailers to grow by building long term trusted relationships with their customers, one transaction at a time. For consumers, Simpl provides frictionless access to e-commerce, trust, safety and effortless budgeting, in 1-click.
Under the hood, we are building the payments infrastructure (identity, trust score and security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.
Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards a new world of Networked Commerce where commerce is easy, safe, affordable without fine prints & just Simpl!
Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand, and went live in 2016.
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Android Development
Kotlin
JavaJob Description
Skills Required For Android Developer:-
Typical day-to-day duties and in-demand skill sets for mobile application developers include:
- Must have Knowledge of object-oriented programming languages such as Java, C and C++.
- Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
- Having Good knowledge of Android Studio.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle.
- Work on bug fixing and improving application performance.
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Selection Process:-
- Firstround of Interview – MCQ Written test (based on Syllabus & basic Aptitude) – 1
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Remuneration and terms:-
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- Timing–
Monday-Friday : 9:30 AMto 6:30 PM, 45 minutes launch, 15Min Tea break
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Python
Django
Flaskand help us create dynamic software applications for our clients. In this role, you will be
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· Testing and debugging applications.
· Coordinating with front-end developers.
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Qualification and Experience
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o 5+ years of experience as IT Developer
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Budget : Constraint( From current max 30% hike)
Notice Period: Immediate to 15 Days
React.js
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#Hurryup #hiringalert
We have urgent opening for #Accountant in leading manufacturer & exporter of Stainless Steel product..
Vacancy:- 01
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Noofdays:- 6
yearsofexperience :2yr to 4yr
qualifications :- Degree in finance
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references are highly appreciated!
This position is open for experienced professionals in the field of software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.We are looking for Quality Analyst to work on our product Faveo HELPDESK
Who are we looking for?
1 to 3 years of prior experience in QA
Proficient in Software testing
Role & responsibilities
Work on http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com
Review Faveo in terms of UI, usability etc.
Web security testing Performance testing Write manual test cases Test the web,
Mobile application manually Test the web
Mobile application using open source testing tools
Document the test result
We use Github for issue management
Technologies you will work on
Manual testing
Automated testing
Tools you will use
Git – Github
Basic IDE usage of any of these: NetBeans/Dreamweaver/Brackets/Sublime
Selenium
Candidates with prior knowledge of these tools will be preferred
Qualification/Interest
Should have completed testing course from reputed institute
Candidates from engineering, computer science and information technology background preferred
Team player, friendly, self-motivated, quick & self learner and be able to work autonomously
How can I apply?
You are invited to send us your complete resume
Attach previous work or portfolio or project details
Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume
Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
Ethical Code
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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PHPJavascript
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Working knowledge of HTML5, CSS3, JavaScript, jQuery.
Good knowledge of relational databases, version control tools.
Working knowledge of web services, APIs, JSON.
Hands on Experience in MVC/HMVC, Deployment, Design, Development, Architecture.
Working knowledge on Craft CMS, Drupal, Expression Engine, WordPress preferred but not mandate
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Software Engineer, Memorres