Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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Redux/FluxHello candidates,
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As a React.JS developer with our company, you will have the opportunity to work on a range of exciting projects, collaborating with cross-functional teams to develop high-quality software solutions. You will be responsible for developing and maintaining front-end components that meet our clients' requirements and adhere to industry standards.
To be considered for this opportunity, you must have a strong understanding of React.JS and related web technologies such as HTML, CSS, and JavaScript. Additionally, experience with Redux and Node.js will be a significant advantage.
If you are looking for a challenging role in a dynamic work environment and have the necessary skills and experience to excel in this position, we encourage you to apply for this opportunity.
A brief about The SalesBridge.
The SalesBridge is an amalgamation of innovative and intelligent solutions. Be it demand and lead generation, BPO, or IT services, in every service we provide you will see the potential to transform your business to the next level. Our team is always game for challenges and that’s why we are passionate about finding the best solutions for our esteemed clients.
Our scalable and data-driven services can streamline your business, thereby making it more agile and profitable. From designing your campaigns to fine-tuning the sales funnels, we’ve always got your back!
Job Description:
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Required Skills:
* Excellent Communication Skills
* Strong work ethics and sense of commitment
* Ability to work in a fast-paced environment
* Computer Skills (Word, Excel, Outlook)
* Result orientation College degree.
* LinkedIn Sales Navigator experience preferred
Company Name: The SalesBridge
Location: Kharadi, Pune
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Defining validation strategies
Defining the pre-processing or feature engineering to be done on a given dataset
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Training models and tuning their hyper parameters
Analysing the errors of the model and designing strategies to overcome them
Deploying models to production
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Full Stack Developer - Averlon