Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Candidate should have 7+ years of experience in B2B/enterprise sales within the packaging industry, who can close large-scale B2B opportunities in manufacturing, FMCG, pharma, and other relevant sectors.
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Role Overview
As a Business Development Associate (BDA) for the US team, you will play a pivotal role in expanding Bhanzu’s presence in the US market. This entry-level position is ideal for recent graduates who are proactive, adaptable, and eager to learn about global business development in the EdTech sector.
🎯 Founded by Neelakantha Bhanu
Bhanzu is led by Neelakantha Bhanu, the World’s Fastest Human Calculator and a TEDx speaker. With over 30,000 students across 15+ countries, we’re reimagining math education through concept-first instruction, real-life application, and high-energy learning environments.
📝 Key Responsibilities
- Engage and nurture potential clients via calls, emails, and personalized messaging.
- Conduct product demonstrations for prospective US clients and partners.
- Maintain accurate records in CRM tools such as Salesforce or HubSpot.
- Collaborate with the sales and marketing teams to execute strategies and achieve US-specific targets.
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- Monitor competitor activities and market trends within the US education sector.
- Support outreach campaigns, webinars, and lead-generation initiatives.
- Stay updated on EdTech trends and customer needs in the US market
🪧 Desired Candidate Profile
- Bachelor’s degree in any discipline (recent graduates encouraged to apply).
- Excellent written and verbal communication skills, with a strong command of English.
- Strong persuasion, negotiation, and relationship-building abilities.
- High level of enthusiasm, self-motivation, and adaptability.
- Ability to work independently and collaboratively within a global team.
- Willingness to work in US time zones/shifts.
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- Prior exposure to US markets or international client communication is a plus.
🎁 What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive training and mentorship on US business practices.
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- Opportunities for rapid career growth and international exposure.
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- Be a part of a company shaping the future of education
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C++CJob Summary:
We are looking for a highly skilled and experienced C++ Developer with a strong background in embedded systems to join our dynamic product engineering team. The ideal candidate will have at least 5 years of recent hands-on experience in designing, developing, and optimizing high-performance embedded software applications using modern C++ standards (preferably C++11 or later). This is an exciting opportunity to work on cutting-edge technologies in a collaborative and innovative environment.
Key Responsibilities:
- Design, develop, and maintain robust and scalable software solutions using C++11 or above
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- Implement and maintain multithreaded applications and handle concurrency issues efficiently
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Required Skills & Qualifications:
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- Hands-on experience with C++11 or newer versions (C++14/17 preferred)
- Strong understanding of object-oriented programming (OOP) and software design patterns
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- Experience in multithreaded programming and inter-process communication
- Proficient in debugging tools, performance analysis, and memory management
- Familiarity with version control systems like Git
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- Exposure to CI/CD pipelines and Agile/Scrum development methodologies
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- AWS or cloud-based experience is a plus (for remote monitoring/logging or OTA updates)
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We are seeking an enthusiastic and competent Community/ Public Relations Manager to join our HR team on an immediate basis.
As a Community Manager, you will be responsible for day-to-day engagement activities for employees. To build online & offline forums & increase the participation of employees. If you feel you are a person who can handle & engage people easily, so take a chance to Join our Team.
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- Defining & developing a community Management Strategy.
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- Creating Content such as blogs, posts, articles, newsletters, and material for social media channels.
What we are looking for
- At least 0 to 8 years of related experience in Community/ Public Relation Management or Event Management, with product-based or start-up will be plus.
- Degree: MBA with Event Management as specialization will be added on
- Having prior experience with Community Management.
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- You have strong interpersonal skills and can build relationships with and influence stakeholders.
- You have event management skills and can handle several multiple responsibilities in a dynamic, evolving environment.
- You are adept at managing social media.
- You have excellent written & verbal communication skills and can generate impact content.
- You are organized and able to juggle multiple priorities and deliverables.
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Java
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Spring BootIt is a Series A funded Indonesian online group buying platform that helps people connect with like minded people who want to buy the same item/product at a discounted price.
The team is spread across India and Indonesia, and is led by experienced founders who have founded, setup, scaled and exited businesses across India and Indonesia. We have raised our first round of funding, and are growing extremely fast.
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Job Duties and Responsibilities
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● Design, implement and test full-stack solutions using Java, Spring and React
● Design robust spring system that can support 2-5mil users.
● Work alongside other team members to integrate various components into finished product
● Work closely with product owner to create stories
● Continuously create new and interactive features that would help to improve user experience and user engagement.
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● Participate in the design and architecture of software solutions
● Assist in developing and maintaining continuous integration pipelines
Skills required :
You will be best qualified if you have experience with several (not all) of the following:
● Spring/Spring Boot
● React
● Python (flask and Django)
● Hibernate
● Linux
● REST
● Kafka
● Mysql
● AWS
● ELK Stack (Elasticsearch)
● CI/CD Pipelines
Qualifications:
● 2+ years of experience in Java based technologies
● 1+ years of experience in Python
● Experience in designing databases and system architecture
● 1+ years of experience in Front end technologies like HTML, CSS, JavaScript and ReactJs
Why join us?
● You will get to work with an experienced team who has worked in multiple startups.
● Experimenting is the name of the game. And POCs are the snacks that fuel them.
● Grow with us. It is a family
● Gain exposure to two of the fastest growing markets in the world - South East Asia and Social Commerce
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- Coordinate with the design team to deliver readable and consumable content.
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Good luck!
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- Experience in developing applications on the cloud platform especially AWS
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HTML/CSS
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Required Experience : 2+ Years
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- A solid knowledge of JavaScript,HTML&CSS & React Native
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- Knowledge of functional or object-oriented programming
- Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
- Understanding of REST APIs
Note : This is a 6 months contract position directly under the client payroll.
iOS App Development
Objective C
Swift
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Full Stack Developer - Averlon