
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

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Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.
Design, develop, and optimize RESTful APIs and GraphQL services.
Lead and mentor a team of developers, ensuring best coding practices, performance, and security.
Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.
Contribute to AI-powered application development (if experienced in AI/ML).
Required Skills & Qualifications
✅ 2.5+ years of experience in MERN stack development.
✅ Expertise in React.js, TypeScript, Node.js, and Express.js.
✅ Strong database management skills with MongoDB, MySQL, or PostgreSQL.
✅ Proven experience in leading development teams and conducting code reviews.
✅ Excellent problem-solving and communication skills.
✅ Bonus: Experience in AI/ML-based applications is a plus.
Why Join Us?
🚀 Exciting Projects – Work on AI-driven and scalable web solutions.
🤝 Leadership Opportunity – Lead and mentor a talented team of developers.
💰 Competitive Compensation – ₹40K - ₹60K per month.
🏡 Dynamic Work Environment – Collaborative, innovation-driven workplace.
Bachelor’s degree in Marketing, Mass Communication, Digital Media, or related field.
3–5 years of experience in social media management, preferably with ecommerce/D2C brands.
Strong knowledge of social media platforms, trends, and tools (Meta Business Suite, Hootsuite, Canva, etc.).
Proven track record of growing social channels and executing campaigns.
Excellent verbal and written communication skills.
Creative thinker with an eye for detail and design aesthetics.
Basic understanding of performance marketing & analytics.
Job Title: Sr. Purchase Engineer (From Pharmaceutical Industry)
Location: Mumbai-Ghatkopar
Department: Purchase
Experience: 3-5yrs in pharmaceuticals
Qualifications:
Diploma / Bachelor's Degree in Mechanical, Electrical, or related field
Skills:
Experience in pharmaceutical, automation, or equipment manufacturing industries.
Familiarity with import/export documentation and procurement policies.
Strategic thinker with a proactive and results-oriented mind-set.
Excellent communication and interpersonal skills.
Computer knowledge like Excel, Word, Power point.
Detail-oriented with strong organisational and multitasking abilities.
Key Responsibilities:
Handle purchase requisitions and procurement of raw materials, components, and services as per company requirements.
Work with an ERP system to manage purchase orders, track inventory, and generate reports.
Conduct market research and vendor analysis to identify cost-effective and reliable suppliers.
Oversee the sourcing of materials, goods, and services to meet company requirements.
Monitor market trends and conduct cost analysis to identify cost-saving opportunities.
Establish and maintain strong relationships with key suppliers and vendors.
Ensure compliance with relevant laws, regulations, and ethical standards in procurement activities.
Implement and optimise procurement processes for maximum efficiency.
Prepare and maintain purchase records, price lists, and vendor agreements.
Analyse and report on procurement metrics, performance, and budget adherence.
Implement risk management strategies to address potential disruptions in the supply chain.
Continuously evaluate and improve vendor performance and product quality.
Participate in budget planning and contribute to cost management initiatives.
Stay informed about industry trends, emerging technologies, and best practices.
Position Name:- Azure Infrastructure Engineer
Year of Exp:- 8+ years
Mode :- Remote
Key Important Skill Set:-
Cloud Networking
Azure Networking
Hub-and-Spoke Architecture
Azure Kubernetes Service (AKS)
Terraform Automation
State File Management (Terraform)
Disaster Recovery (DR) Setup
High Availability Configuration
Network Troubleshooting (Azure)
AKS Networking
Scaling and Load Balancing (AKS)
VM Deployment (Terraform)
Service Mesh
Helm for AKS
Production-Level Infrastructure Management
Network Security Groups (NSG)
Container Management (AKS)
Detailed Job Description: -
Key Responsibilities:
Operate and troubleshoot production AKS clusters
Build and deploy workloads using Docker and Helm
Automate infra provisioning with Terraform
Configure autoscaling using KEDA and HPA
Manage Istio or equivalent service mesh (ingress, routing, mTLS)
Maintain robust CI/CD pipelines (Azure DevOps/GitHub Actions)
Handle complex Azure networking (VNet, NSG, DNS, LB, peering)
Support and execute disaster recovery procedures
Responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions (SQL – Store Procedures/Events/Complex Queries/Triggers)
Skills And Qualifications
- Strong knowledge of PHP web frameworks (Laravel/Yii/any other relevant)
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Very strong knowledge/Hands-on in SQL
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workaround
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
Job Description:
We are looking for an exceptionally skilled Front-End Web Developer, who can work in a fast-paced environment primarily using the latest front-end development practices (WordPress, HTML / CSS, Svelte.js, Bootstrap / jQuery / JavaScript / PHP).
Responsibilities:
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.
Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.
To know more about us please visit: https://www.apexon.com/
About the role:
- Experience: 7+ years of experience building modern web applications working in the fullstack
- Proficiency in TypeScript and JavaScript with a thorough understanding of React.js or Vue.js and their core principles preferred
- Implementing RESTful APIs using .Net/C# preferred with experience with .Net Core, .Net 5 or 6 a bonus!
- Experience with SQL and relational database design with MS SQL Server experience is added advantage
- Experience with NoSQL/document database technologies
- Experience writing automated unit tests in the full stack environment
- Knowledge of modern authentication and authorization mechanisms
- Familiarity with modern front-end and backend build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with modern responsive web application design & development Familiarity with Node.js
- Experience with microservice architecture
- Experience using Git version control
- Experience with VS Code, Visual Studio, or other relevant development tools
- Familiarity with Scrum/Agile principles
- Strong communication skills
- Ability to understand business requirements and translate them into technical requirements.
Required skill set:
- Candidate must be good in JavaScript and have experience in at least one modern JavaScript framework such as Vue/Angular/React. But must be willing to work in Vue/React.
- Must have experience in .NET Framework. Good to have experience in .NET Core/.NET 5/6/7. But must be willing and capable enough to learn .NET Core.
- Should be able to work independently with minimum supervision.
- Must be good in programming concepts such as OOPS, Unit Tests, Web API, SQL, etc
BENEFITS: -
Competitive salary and stock options -
Premium medical benefits
LOCATION: - Remote (India)
EDUCATION AND EXPERIENCE -
Degree in computer science, software engineering, or a related field -
At least 3-5 years of professional work experience as a
DevOps / test automation / deployment engineer -
Experience in agile software development methodologies
JOB RESPONSIBILITIES: -
Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases -
Generate release notes, user guides, technical documentation -
Perform upgrades/ downgrades (patch management) -
Generate and Manage configurations -
Suggest process improvements by interfacing with product owner -
File process/installation/deployment related issues & tracking them -
Verify customer-reported issues and translate them into technical tasks for development
REQUIREMENTS:
Following are must to have requirements, -
Automation frameworks like Selenium etc. -
Scripting languages like Perl, Python etc. -
Linux systems -
Version control system like git -
Issue tracking system like Jira -
Networking protocols -
Cloud infrastructure -
Ability to work individually and as part of a team with a sense of urgency -
Excellent communication skills in written and verbal English -
Great attention to detail
PREFERRED:
Following are good to have requirements, -
Knowledge in any of the programming languages like C, C++ etc.
Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure -
Familiarity with machine learning / artificial intelligence infrastructure -
Experience in data visualization and statistics -
Basic knowledge of hardware infrastructure containing routers, switches and others -
Familiarity with web & data securityDesign and development of scalable software test framework to automate test










