Senior Manager - Customer Support

HR Recruiter

Location: Noida / Central Delhi/ South Delhi (On-site)

Role & Responsibilities

• Agency & Vendor Management: Build and maintain relationships with recruitment

agencies and hiring partners.

• Candidate Sourcing: Create a strong talent pipeline through agencies, internal

databases, referrals, and other sourcing channels.

• Screening & Shortlisting: Review applications, conduct initial screening, and present top

candidates to Business Managers for interviews.

• Hiring Targets: Meet recruitment goals by leveraging multiple hiring channels, ensuring a

seamless hiring experience.

Qualifications

• Education: Graduate in any discipline.
• Experience: Minimum 2 years of recruitment experience, preferably in a recruitment

firm or fast-growing organization.

Required Skills

Strong experience in end-to-end recruitment (sourcing, screening, and onboarding).

Ability to manage multiple stakeholders and work in a fast-paced environment.Excellent communication and negotiation skills.

Proficiency in using recruitment databases.

Only female candidates, Naukari portal experience is Mandatory

Age: upto 28 yrs

Locations: Noida, Okhla and Green Park

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Experience : 2 to 4.5 Years

BE/Btech (EEE,EC) ME/Mtech (EEE/EC)

• Strong knowledge in Embedded C, C programming

• Should have knowledge on Microcontroller / Microprocessor, ARM architecture, Memory Subsystem 

• Knowledge of communication protocols like I2C,SPI, UART, CAN ,USB, PCIE, GPIO programming 

• Good Handson Knowedge in Linux Device Driver , Debugging, System Architecture 

• Experience / good knowledge in developing boot loader, bare metal low level device drivers, testing and debugging the issues.

• Good knowledge / experience at least in one project in UBOOT, Linux device driver and BSP configuration and development in Yocto / Buildroot/ Busybox environment

• Knowledge on Linux based product development, hands-on with at least one project based on Linux with any Application Processor (MPU) 

• Embedded domain with good knowledge and hands-on of 32 bit microcontrollers (preferably Arm Cortex MO/M4/M7) 

• Should possess very Good Aptitude and Strong problem solving skills

10

• Competitive salary

• Health insurance

• Professional development opportunities

• Collaborative and innovative work environment

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

Identify partnership opportunities

Develop new relationships in effort to grow business and help company expand

Maintain existing business

Think critically when planning to assure project success

Must have experience in International sales in IT services

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

• Troubleshoot Issues
• When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
• Contribute to Product Development
• Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
• Assist Users
• This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
• Prepare Technical Documentation
• Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
• Suggest Improvements
• Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

• 1-5 years of relevant experience.
• Should be familiar with Database tools (such as excel or MySQL)
• Should be familiar with Industry-specific tools (such as programming languages)
• Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

• Problem Solving skills.
• Technical expertise
• Customer Service
• Attention to detail
• Multitasking

Locations: Bangalore 

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page  

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

• Minimum 6+  years experienced in .Net Core 3.0/MS.NET & Azure
• Should have advanced knowledge of C# programming, ASP.Net Web API, REST Framework, MVC, MVVM architecture
• Understanding of Agile scrum, Project Management methodologies
• Should be able to understand high level technical architecture and develop low-level design
• Should be able to lead a team of technical resources as per sprint delivery targets
• Strong understanding of design patterns and advanced code review, debugging
• Experience in front-end technologies like HTML5, CSS, JavaScript is required.
• Good experience in Angular/React is good to have
• Good communication skills, quick learner with professional attitude and a team player
• Good customer facing skills and experience in working with other offshore/onsite teams