Senior Manager - Customer Support

Company: PluginLive

About the company:

PluginLive Technology Pvt Ltd is a leading provider of innovative HR solutions. Our mission is to transform the hiring process through technology and make it easier for organizations to find, attract, and hire top talent. We are looking for a passionate and experienced Data Engineering Lead to guide the data strategy and engineering efforts for our Campus Hiring Digital Recruitment SaaS Platform.

Role Overview:

The Data Engineering Lead will be responsible for leading the data engineering team and driving the development of data infrastructure, pipelines, and analytics capabilities for our Campus Hiring Digital Recruitment SaaS Platform. This role requires a deep understanding of data engineering, big data technologies, and team leadership. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of building robust data systems.

Job Description

Position: Data Engineering Lead - Campus Hiring Digital Recruitment SaaS Platform

Location: Chennai

Minimum Qualification:  Bachelor’s degree in computer science, Engineering, Data Science, or a related field. Master’s degree or equivalent is a plus.

Experience:  7+ years of experience in data engineering, with at least 3 years in a leadership role.

CTC:  20-30 LPA 

Employment Type:  Full Time

Key Responsibilities:

Data Strategy and Vision:

• Develop and communicate a clear data strategy and vision for the Campus Hiring Digital Recruitment SaaS Platform.
• Conduct market research and competitive analysis to identify trends, opportunities, and data needs.
• Define and prioritize the data roadmap, aligning it with business goals and customer requirements.

Data Infrastructure Development:

• Design, build, and maintain scalable data infrastructure and pipelines to support data collection, storage, processing, and analysis.
• Ensure the reliability, scalability, and performance of the data infrastructure.
• Implement best practices in data management, including data governance, data quality, and data security.

Data Pipeline Management:

• Oversee the development and maintenance of ETL (Extract, Transform, Load) processes.
• Ensure data is accurately and efficiently processed and available for analytics and reporting.
• Monitor and optimize data pipelines for performance and cost efficiency.

Data Analytics and Reporting:

• Collaborate with data analysts and data scientists to build and deploy advanced analytics and machine learning models.
• Develop and maintain data models, dashboards, and reports to provide insights and support decision-making.
• Ensure data is easily accessible and usable by stakeholders across the organization.

Team Leadership:

• Lead, mentor, and guide a team of data engineers, fostering a culture of collaboration, continuous improvement, and innovation.
• Conduct code reviews, provide constructive feedback, and ensure adherence to development standards.
• Collaborate with cross-functional teams including product, engineering, and marketing to ensure alignment and delivery of data goals.

Stakeholder Collaboration:

• Work closely with stakeholders to understand business requirements and translate them into technical specifications.
• Communicate effectively with non-technical stakeholders to explain data concepts and progress.
• Participate in strategic planning and decision-making processes.

Skills Required:

• Proven experience in designing and building scalable data infrastructures and pipelines.
• Strong proficiency in programming languages such as Python, R, Data visualization tools like Power BI, Tableau, Qlik, Google Analytics
• Expertise in big data technologies such as Apache Airflow, Hadoop, Spark, Kafka, and cloud data platforms like AWS, Oracle Cloud.
• Solid understanding of database technologies, both SQL and NoSQL.
• Experience with data modeling, data warehousing, and ETL processes.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration, and leadership skills.

Preferred Qualifications:

• 
  
• Experience in HR technology or recruitment platforms.
• Familiarity with machine learning and AI technologies.
• Knowledge of data governance and data security best practices.
• Contributions to open-source projects or active participation in the tech community.

Who we are

At CoinCROWD, we’re building the next-gen wallet for real-world crypto utility. Our flagship product, CROWD Wallet, is secure, intuitive, gasless, and designed to bring digital currencies into everyday spending from a coffee shop to cross-border payments. CoinCROWD is on a mission to make crypto as easy as UPI and twice as powerful.

We’re more than just a blockchain company, we’re an AI-native, crypto-forward, meme-loving team crafting the future of Web3. If you love solving deep problems at the intersection of blockchain, AI, and user experience, we want to talk to you.

What You’ll Be Doing

As a Flutter Developer at CoinCROWD, you’ll own the front-end experience of CROWD Wallet across mobile (iOS/Android) and potentially desktop/web. You'll collaborate closely with backend, design, and AI teams to craft an experience that feels magical even to non-crypto users.

You will:

• Develop and maintain the CROWD Wallet Flutter app with high performance and beautiful UI/UX.
• Build reusable, scalable widgets and component systems.
• Collaborate with blockchain and backend engineers to connect with smart contracts, APIs, and auth layers like Web3Auth.
• Design intuitive flows for crypto actions like swap, buy/sell, send,recieve, transaction history, etc.
• Work with product + engineering teams to integrate LLM-powered UI assistants, predictive UX, and agentic microfeatures (e.g., a “smart suggest” feature based on wallet activity).
• Optimize for performance, accessibility, and delightful cross-platform UX.
• Push updates through app stores and handle release cycles, CI/CD workflows.

Bonus : What makes this role special

We’re building an AI-native UI. This means:

• Context-aware features powered by LLMs (ChatGPT, Claude, Mistral).
• Wallet activity summaries and explanations via AI.
• In-app agents that help users complete tasks: rebalance portfolio, flag scams, etc.
• Personalized UI that adapts to usage patterns.

What We’re Looking For:

• 5–12 years of experience in mobile development with at least 3+ years in Flutter.
• Strong grasp of Dart, state management (e.g., Provider, Riverpod, BLoC), and clean architecture principles.
• Experience with Flutter animations, custom UI, and platform-specific integrations.
• Bonus: Experience with Firebase, Push Notifications, App Store deployment.
• Experience consuming APIs, especially blockchain/Web3 APIs (Ethers.js, WalletConnect, GraphQL, etc.).
• Familiarity with crypto wallets, token flows, swap UIs, or DeFi interfaces is a big plus.
• Awareness of LLMs/AI—you don’t have to be an expert, but curiosity about agentic workflows, GPT integration, or prompt-driven UX is welcome.
• Self-starter mentality with an eye for pixel perfection and product intuition.

Bonus Points

• You’ve worked on a crypto or fintech app with high-performance needs.
• You’ve experimented with GPT or other AI tools inside your app.
• You’ve used AI to automate your testing or CI/CD pipelines.
• You know the difference between ERC20 and ERC721 and care about UX around both.
• You have a good sense of humor and a healthy meme game.

Why Join CoinCROWD

• Equity-first model: Build real value as we scale.
• AI-first engineering culture: We don’t just use AI, we build with it.
• Work remotely with passionate people who ship fast and iterate faster.
• Be part of one of the most ambitious crossovers of AI + Web3 in 2025.

Navtech is looking for a PHP Wordpress Developer to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

Working as PHP Wordpress Developer at Navtech, you will:

• Write reusable, testable, and efficient code. Test and debug programs.
• Participate in full development life-cycle: concept, design, build, deploy, test and release.
• Integrate user-facing elements with server-side logic.
• Integrate data storage solutions like MongoDB, MySQL etc.
• Work with product teams on new product ideas, designs, prototypes, and estimates.
• Drive a best practices approach to the continuous improvement of our products, processes, and tools.
• Write and maintain documentation for all features in development.
• Develop back-end components to improve responsiveness and overall performance.
• Implement security and data protection solutions.
• Coordinate, guide, and mentor other software engineers within the team to
• understand user requirements and provide better technical solutions.

Who Are We Looking For Exactly?

• 1-3 years of experience as a PHP Wordpress Developer.
• Knowledge of object-relational mapping (ORM).
• Able to integrate multiple data sources and databases like MySQL, PostgreSQL, MongoDB into one system.
• Familiarity with Python, JavaScript, MySQL, Apache, Nginx, APIs, HTML, etc.
• Working experience in wordpress is a plus.
• Proficient understanding of any of the code versioning tools like Git, SVN etc.
• Understanding of open source projects like Joomla, Drupal etc.
• Familiarity with NoSQL database (Redis, Cassandra).
• Ability to work in a cloud environment. Experience on AWS or Azure would be an added advantage.
• Should have a Master’s Degree /Bachelor's (BS) in computer science, Software
• Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
• Should have good logical, analytical and communication skills with client interaction experience.

Why Navtech?

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & immediate family.
• Work with a culturally diverse team from different geographies.

About us:

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune.

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Job Description: Dot Net Application Developer

Responsibilities:

• Develop and maintain robust web applications using Microsoft C# (C sharp) and MVC framework.
• Implement object-oriented programming concepts and create DLL libraries.
• Write optimized SQL queries, views, and stored procedures.
• Utilize jQuery, JavaScript, and Ajax for front-end development.
• Collaborate with cross-functional teams for requirements gathering and issue tracking using Azure DevOps and ServiceNow.
• Stay updated with industry trends and technologies.
• Work on Microsoft WinForms/Desktop and web applications.

Qualifications:

• 3-5 years of experience as a Dot Net Application Developer.
• Strong coding proficiency in Microsoft C# and MVC.
• Expertise in jQuery, JavaScript, and Ajax.
• Solid understanding of SQL queries and database management.
• Familiarity with Azure DevOps and ServiceNow.
• Knowledge of Microsoft .NET Core is a plus.
• Understanding of engineering applications like AutoCAD, MicroStation, Revit, and S3D is advantageous.
• Excellent problem-solving and communication skills.
• Immediate joiners preferred.

Location: Mumbai, India (Onsite at Vikhroli)

Salary: 14-15 LPA

To apply, email your resume and work samples to [email protected] Only shortlisted candidates will be contacted.

Note: Immediate joiners are preferred.

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

1. Prospecting for new clients/ lead generation

2. Direct communication with customers via e‐mail and telephone to promote Bit plane and its product range

3. Execute marketing plan/marketing campaigns (e.g. targeted e‐shot, mail shot)

4. Follow up and qualify contacts from web registrations, promotions, events and other marketing and sales activities

5. Preparation and presentation of results from campaigns

6. Organizing visits for Bit plane Regional Sales Engineers when required

7. Recording of all sales activities in the CRM

8. Market research feedback

9. Any other duties as may be reasonably requested from time to time by your Line Manager