Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
Shubham Vishwakarma
Full Stack Developer - Averlon
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HTML/CSS- 2+ years experience working with Oracle Commerce Cloud application
- 4-6 years of overall experience in web application.
Must have strong knowledge:
- Extensive knowledge of Oracle Commerce Cloud
- Excellent knowledge of server-side JAVA for enterprise level applications (J2EE)
- Experience in Javascript (Knockout preferred), Bootstrap, JQUERY, node.js, HTML 5, CSS
- Proficiency in SQL Server, MySQL, and relational data models in context of web integration
- Proficiency with web services (WCF, Web API, SOAP, REST, SOA)
- Excellent Communication Skills
Good to have knowledge on:
- Understanding of Oracle cloud technologies including technical
- Experience in working in an Agile environment
Working Hours: 1:00PM to 10:00PM
Python
Django
Amazon Web Services (AWS)
NodeJS (Node.js)
JavaWHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
· Love for coding: A fanatic about writing beautiful and scalable code.
· A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
· Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
· Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
· Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
· BE/BTech in Computer Science or related field.
· 5+ years of professional production and development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).
KEY SKILLS
· Strong computer system analysis and design skills in current methodologies and patterns Experience with professional production cloud (AWS preferred).
· Experience with RESTful Services and APIs.
Job Description – Ground Team (Field Engineers)
Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.
Communication: Average English and good at Hindi or Local Language
Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore
Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance
Experience:
• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)
Roles and Responsibilities:
• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.
• This role is critical for ensuring that the organization's end-users have great experience with brand representative.
• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.
- MUST know laptop repairs for all BRANDS and Close Tickets successfully
Must Have:
• 2-wheeler with a valid license.
• Open for field profile.
He will perform several important roles within our organization.
1. Primarily responsible for timely research, planning, and implementing new products /services for our company.
2. Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries
3. Active participation will be required from the initial planning phase to implementation or production and timely final rollout .
4. Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.
5. Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.
6. He will be required to laison around and take permissions if required
for with various governmental and non governmental agencies .
7. Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully
8. Traveling as per the requirement of the project need
Ruby
Ruby on Rails (ROR)Amazon Web Services (AWS)Numerator is a data and technology company reinventing market research. Headquartered in Chicago, IL, Numerator has 1,600 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients.
Job Description
What We Do and How?
We are a market research company, revolutionizing how it's done! We mix fast paced development and unique approaches to bring best practices and strategy to our technology. Our tech stack is deep, leveraging several languages and frameworks including Python, C#, Java, Kotlin, React, Angular, and Django among others. Our engineering hurdles sit at the intersection of technologies ranging from mobile, computer vision and crowdsourcing, to machine learning and big data analytics.
Our Team
From San Francisco to Chicago to Ottawa, our R&D team is comprised of talented individuals spanning across a robust tech stack. The R&D team is comprised of product, data analytics, engineers across Front End, Back End, DevOps, Business Intelligence, ETL, Data Science, Mobile Apps, and much more. Across these different groups we work towards one common goal: To build products into efficient and seamless user experiences that help our clients succeed.
About the Role
We’re looking for a well-rounded and passionate Full Stack Software Developer to join our team in creating an amazing client experience. If you’re interested in working on all layers of a system from developing new UI controls to creating flexible and scalable data architectures with the latest technologies and tools then Numerator is for you.
This person should be self-motivated. We’re not big on constant oversight and micromanagement. We’re looking for software engineers that can take a task, get clarity as needed, and run with it to produce well-designed quality code. You need to love to code and care about quality and design.
We understand that iteration is important to good design and development. We need a person who can take iterative steps toward delivering a solution. Working with the business the entire way to stay on target and deliver amazing results.
Skills & Requirements
- Minimum 4+ years of relevant experience in Ruby
- Demonstrated experience working on application development projects and test-driven development
- A strong engineer with excellent Ruby experience working with Ruby on Rails
- Experience with Javascript and related frameworks -- Backbone, Angular, React, etc
- Experience with SQL databases – Elasticsearch is a plus
- Experience with REST services and API design
- Knowledge of unit & integration testing
- Knowledge of agile development process
- Experience with version control systems (Git, Subversion etc.)
Having experience in any of the following would be a valuable asset:
- Experience working with AWS
- Experience working with Node.js
- Basic understanding of the HTTP protocol
- Knowledge of business rules engines
- Programming experience on Unix based infrastructure
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As an Engineering Manager at BigStep Technologies, you will be part of a fast-growing business that allows high-performing employees to make an impact and contribute to the business growth. You will have the opportunity to channel your experience into contributing towards the development of our enterprise-grade software platforms. You will act as a driving force and ensure that optimized solutions are developed using Agile-based development methodology. In this role, you will be collaborating closely with multiple cross-functional teams. Primary responsibilities would also include coaching software development teams to self-organise and create high-value products to remove any impediments to their progress.
This is an excellent opportunity to make an impact on a massive scale, with room for growth in personal and professional development, while working with foundational next-generation technologies. This engineering managers role offers the opportunity for significant technical impact, product innovation and team building with the opportunity for advancement.
Roles and Responsibilities:
- Lead our platforms engineering team.
- Form and drive the platform's technical strategy and road-map, making sure they are executed properly.
- Collaborate with Product Managers and Tech Leads for road-map delivery.
- Take ownership of on-time and with quality delivery of major/minor releases with the product teams to drive internal and external adoption of our platform.
- Be an inspiring, inclusive and collaborative leader for a team of strong engineers responsible for delivering on business value.
- Your technical contribution scope won't be limited just into cycle delivery goals, but there is an expectation that you engage in technical deliverables such as RFC reviews, bug fixes, and small features, without blocking or slowing down your teams progress.
- You will be responsible for identifying the process bottlenecks and clearing any potential roadblocks.
- You will play a role in building the team with the right culture, partnering with other teams, planning sprints and executing the plans.
- You are expected to contribute as an active member of the global product team, a member of our leadership team responsible for delivering high business values.
Desired Candidate Profile:
- B.E / M.E with specialization in Computer Science / Information Technology.
- Diverse experience of 8-12 years in a hyper-growth environment.
- A minimum experience of 3 years in development and technical leadership role
- A minimum experience of 2 years in managing Scrum Teams.
- Extensive experience in designing and developing software applications by putting the latest technology stacks to use in an Agile environment.
- Prior hands-on experience working through the design, development and release cycle.
- Hands on experience in full stack development, including RESTful API, JavaScript (jQuery, Angular/React, NodeJS, etc.), MongoDB, server component technologies
- Experience using Agile performance metrics to drive accountability and continuous improvement.
- Proven leadership and motivational skills and the ability to maintain high levels of energy and engagement.
Description
What You'll Be Doing:
- Participate in internal reviews and understand requirements clearly.
- Suggest ideas for design and implementation – design reviews.
- Implement VR/AR functionality as per finalized design
- Translate design specification into functional VR application
- Design, build, and maintain efficient, reusable, and reliable code, where feasible
- Have ownership of quality of output – deliverable, in terms of performance, and responsiveness of application
- Troubleshoot and solve problems as and when they arise.
- Maintain code in repositories as per organization policy
Requirements
Must Have
- Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management
- C#
- Familiarity with level design and planning
- Should be well versed in designing the Unity UI scripting
- Inverse Kinematics & Forward Kinematics & Unity Animation experience is must
- Must have experience in Published 3D Games.
- Experience in Online Real Time Multiplayer would be an added advantage
- Preferably 3D Maths & Physics skillset
- Experience on multiple tools Vuforia, Unreal, Sumerian etc., would be a plus point.
Job Type: Full-time
NodeJS (Node.js)
Javascript
Angular (2+)Job description
Role and Responsibilities:
- Develop web portals using Angular 5+ and NodeJs
- Collaborate with Project Manager/Department Manager to develop front end of web application
- Write clean, scalable code using Angular 5+ and NodeJS programming languages, revise, update, refactor and debug code
- Delivering a complete front-end application
- Ensuring high performance on mobile and desktop
Major Challenges:
- To be updated with the new technologies and development techniques for frontend and backend.
- Build and maintain a report base for project candlelight
- Ensure the accuracy and the quality of the data communicated between the frontend and backend
Candidate should pro-actively identify, assess, and manage all risks to the objectives of the department and report these on a quarterly basis to his Line Manager. The job holder should follow the risk policy and procedures of the organisation in doing so.
Skills Required:
- Excellent communication skills (both written and verbal) and interpersonal skills
- Self-directed and self-motivated with the ability to take charge or play a supporting role
- Administrative and organisational skills
- Good problem analysis and problem-solving skills
Competencies:
- Strong object-oriented JavaScript, MVC
- CSS precompilers like Sass and LESS
- Skills in one or more chosen frameworks/libraries like jQuery or Bootstrap, Javascript
- HTML 5, CSS Modules, npm
- jQuery, jQueryUI, TypeScript
- Able to integrate existing API (REST), web services, WCF.
- Troubleshoot problems with application development and use
- Excellent conceptual, and critical thinking capabilities
- Excellent troubleshooting and communication skills
- Angular5+, MVC frameworks Angular
- Node Js
Education, Experience and Formal/Professional Qualifications:
- Graduate in Computer Science, Engineering or a related field
- Minimum two years experience in a similar role with an emphasis on technical support including good track record on Angular 5+
- Prior experience with any insurance company / product is a plus.
Strong knowledge of CICS, CICSplex and SMP/E
Good knowledge and experience with Mainframe MQ administration
Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools
Skilled at troubleshooting problems in a CICS environment
Programming skills - COBOL,PL/1, C, REXX, Assembler
Proficient in working with high availability environment along with alignment to process (ITIL)
Experience with large complex environments running critical and 24*7 applications
Experiencewith aspects of MQ administration and operations
Proficiency with Assembler programming
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon