Analytics Engineering Lead

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

1. 8 to 12 of total IT experience and has full exposure of end-to-end SDLC

2. 1 to 2 years of experience as Solution Architect

3. Should have basic understanding in Architecture methodologies like TOGAF

4. Should have working knowledge of working in Architecture tools like Visio or any other EA tool

5. Should have experience in delivering Architecture artifacts diagrams like Business Architecture, Application Architecture and Deployment Architecture

6. Experienced and implemented solutions for Architecture patterns like Microservices, Event driven, REST API’s

7. Ability to illicit both functional and Non-functional requirements for business

8. Able to provide Solutions to address all NFR requirements like Scalability, performance, Security, Availability (HA/DR and other concepts) and Resiliency (RTO/RPO and other concepts)

9. Understanding of various network protocols- HTTPS, TCP/IP etc., Authentication mechanisms like LDAP etc.

If you are interested contact me at

aravindgorla

@

kiaraglobalservices.com

or

928

11

11

527

Academic Qualification: Any Graduate (B. Com, B.Sc., BBA) or MBA (Marketing)

Experience: 4+ Years of experience

Job Summary & Key Responsibilities :

Must own a two-wheeler & a valid driving license

Skills & Proficiency:

Experience in Building Materials, Construction, Insurance or other industry.

Work experience in the real estate industry or construction industry having contacts in builders, Developers & construction companies is preferred.

Communication Skills: English, Telugu & Hindi

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Job Description

Job Summary

• BS/BE/BCA/MSC/MCA degree in Computer Science, Engineering or a related subject
• Hands on experience is preferable in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and J2EE internals
• Excellent knowledge of Relational Databases and SQL
• Experience in developing web applications using at least one popular web framework (JSF, HTML5, MVC)
• Knowledge on Micro services, Containers / Docker would be added advantage.
• Knowledge on data science would be preferred.
• Exposure to building API, rest service and webservices.
• Exposure to open source like Tensor flow, NIFI, Stream pipes etc.,
• Experience with test-driven development
• Good communication skills and client-oriented attitude
• Organized and detail-oriented person
• Problem solving skills, analytical mind and positive attitude
• Results oriented and focused on meeting deliverable timelines
• Availability to travel, if needed
• Fluency in English is a must

Responsibilities and Duties

• Design and develop features and modules for mission-critical applications
• Build modules on MES products like (SAP, Apriso, Rockwell etc.,)
• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies

Required Experience, Skills and Qualifications
2 - 5 years of hands-on Software Development experience using the below mentioned Technologies

• Java / J2EE
• EJB, JSF, Servlets
• HTML, HTML5
• SQL server / Oracle
• Json, webservice and etc.

Benefits

• Candidate would be Trained on SAP modules.
• Industry best pay.

Job Type: Full-time

• Solution design documentation, development ownership, mentoring and driving the most comprehensive trade terminal for our super users for the iOS Mobile platform
• Ensuring the team adhere to the best industry technical practices and meet the business objective
• Ensuring responsiveness of the application
• Monitor reliability and performance metrics of the system to provide an impeccable experience to the user
• Co-ordinate with developers, testers and keeps the product manager well informed of the status of the development effort to senior managers
• Mentoring of the team
• Code review of team members and code quality ownership
• Collaborate with team, cross-functional teams to define and design new features
• Work with data sources, APIs, 3rd party SDKs
• Unit-test code for robustness, including edge cases, usability and general reliability
• Work on bug identification and fixing
• Troubleshooting and triage of field issues
• Improving application performance
• App management and monitoring on iTunes
• Produce high-quality code and experience with security implementation
• identifying risks implementing security patches procedures
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Keep abreast of new trends and best practices in mobile development

• B.E., B.Tech., M.C.A. or equivalent technical qualification in Computer Science,
• Engineering or a related subject
• 7 to 10 years of proven software development experience in iOS development
• Experience in mentoring iOS developers
• Must experience with Swift
• Experience with Objective-C is a plus
• Experience working with remote data via REST and JSON must
• Experience with API integration, Third-party SDKs, Charts, Payment Gateway, Sockets is a plus
• Experience in HLD, LLD designing must
• Solid understanding of the full mobile development life cycle.
• Mobile Application security standards is a plus
• Experience in mobile app architecture, frameworks, design patterns must
• Experience in writing Unit Test cases is a plus
• Experience in performance measurement of application is plus
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experience in using JIRA, TFS
• Experience of CI/CD pipeline with tools used for Code coverage, code bugs identification, test automation, GIT
• Experience in Firebase Crashlytics, Application Performance must
• Experience in driving scrum team and follow agile practices
• Fundamental knowledge of the BFSI sector is a plus
• Strong communication skills
• Project Estimation & Planning

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.

Requirement
- 2 years experience as Team Lead.
- Good Command on kubernetes.
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

• Minimum 9+ years of relevant experience in Software Testing.
• Good understanding of STLC.
• Expertise in Automation testing using Selenium and C#/Java.
• Experience in SpecFlow / Cucumber.
• Strong testing skills, automation skills, process improvement skills and understanding of Performance testing.
• Experience in Cloud Environment (PAAS model) is mandatory
• Experience about various Azure services or AWS like App Service, Function App, Azure Active Directory, Service Bus etc is required.
• Good understanding of Test Architecture and ability to prepare Test Strategy.
• Strong experience in both UI and Services automation.
• Understanding of Database testing, preferably SQL Server