Analytics Engineering Lead

We are looking for a Project Manager to join one of our ChatBot engineering teams at our office in Hyderabad or work with us remotely.

Our Program managers are multi-tasking ninjas. They rally internal and external teams with them with a single-minded focus on building the right solutions for the clients using the power of conversational AI. Running scrums, handling client calls, unblocking teams, building conversational designs and flows, measuring the performance of shipped bots are all the things you will do on a daily basis while making sure that all stakeholders are aligned and communication flow is happening in all directions. You will be juggling multiple projects and priorities simultaneously which will make each day very different and exciting than the previous.

What would you do?

• Work with the Business Development team to concretize the proposals for various prospective clients.
• Design conversational solutions for clients that solve their business goals within the framework of the platform, keeping the user experience at the center of the thought process.
• Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification, and closure.
• Work with multiple stakeholders, both internal and external, to ensure the projects are delivered on time.
• Be a champion of communication and clearly communicate project deliverables, timelines, status, and dependencies on a regular basis.
• Provide clear direction to the development team on the bot's scope and run scrums and sprints with them.
• Work with the customer success team to work on continuous improvements of chatbots.
• Plan out a development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement.

Who Should Apply?

• 4-8 years of experience as a Product/Project Manager, preferably on a consumer-facing product.
• Bachelors/Master's Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc., or US/UK.
• Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots / AI domain a plus.
• High-level understanding of various tech platforms like Android, iOS, Web, Voice, etc.
• Experience working in startups or successful entrepreneurial adventures.
• Strong problem-solving and analytical skills.
• Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment.

• Manage Project Backlog and charter to ensure overall success of a project
• Collaborating with the Product Manager to define the Roadmap based on business needs and capacity 
• Work closely with BAs and Devs to ensure overall project deliverables and timely completion of projects
• Ensure Project KPIs are methodology 
• Internal and external stakeholder involvement to keep them apprised of progress and address their needs 
• Drive closely Support Team framework on ongoing support work to maintain continuous project knowledge 
• Work as a bridge to balance stakeholder expectations to meet Business Needs & Tech Debt
• Serve as a point of contact with service providers and address contractual matters as required

 Requirements 

• Excellent decision-making and leadership capabilities 
• Minimum of 3 years of Scrum Master experience and/or managing using an Agile Development methodology. 
• Experience of process management or ownership is preferred 
• Conflict resolution experience
• A team player who is open-minded, proactive and process-driven 
• Worked on various Project management tools 
• Experience in strategic planning, risk management and/or change management A glimpse of what we do 
• Creating and improving multiple products via continuous delivery 
• Embrace and enable devops culture within the organisation- 100k+ and growing customer growth story 
• Data driven approach to build new products and features
• Build new tech innovations to improve business processes and enable our various departments to help service our customers better

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Desired Candidate Profile:

• Good Customer success handling experience.
• Excellent verbal & written communication skills
• Excellent leadership & team managing skills, Customers and deliveries

Roles and Responsibilities:

• Arrange and participate in discussions to ensure solutions are designed for successful deployment.
• Delivering products in an iterative, agile software lifecycle Desired Competencies / Experience.
• Develop detailed project plan to track progress, Knowledge of managing projects with use of risk management, quality management & scope change management.
• Responsible for managing timing, resources, budget and quality commitments of programs. Manage software budget and resource plan of scrum teams in alignment with project needs.
• Has strong technical knowledge and expertise in resolving technical issues. Ensure project dashboards are up to date for stakeholders review Innovate and identify measures for quick and flawless project delivery. Assess technical skill requirements and ensure that resources can meet those requirements by creating learning opportunities.
• Lead technical project teams as required, including engagement with third parties, product managers, and internal partners, through all stages of the SDLC.

Education/Qualification:

BS/MS in computer science or prior experience as a software engineer

• Certified Scrum Master
• PMP or equivalent - nice to have to apply.

• 7+ years of full-time work experience after completing an undergraduate degree
• At least 2+ years of experience in engineering management experience.
• Experience with AWS, GCP, and/or Azure technologies including serverless
• You know what high-quality code — and software engineering processes — look like and know how to foster an environment that creates them.
• Execution focused with an ability to navigate ambiguity.
• Ability to do both long-term thinking and short-term planning.
• Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Experience leading 5+ engineers is preferred.

Key Job Responsibilities:

• He/She is a responsive team player who can proactively contribute for building technical

strategies for applications and systems by promoting an understanding of the technology and business roadmap.

• He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
• Work very closely with various business stakeholders to drive the execution of multiple

business plans and technologies.

• Work closely with Product, Design, and Marketing to conceive features, plan projects, and build roadmaps
• Prior experience with scalable Architecture managing team of minimum 5 engineers and

coaching, mentoring while maintaining a role with code development.

• Proven history of contributing to product strategy and shipping products with multi-functional teams.
• Highly involved in recruitment while building team also leading app development for both platforms.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

Minimum Qualification:

• Total of 10+ years experience
• Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,

• Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard,  REST popular frameworks & libraries}, JVM, GC tuning, performance tuning) Express etc

• Experience in Microservices architecture is a must.
• Working on public clouds such as AWS, GCP, Azure etc is preferred
• Worked on Relational data stores viz. MySQL, Oracle, or Postgres.
• Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB, etc
• Worked on caching infra viz. Redis, Memcached, Aerospike, Riak, etc
• Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc

What you need to know / have:

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 8,00,000