Workplace Fabric Ltd.

 

 

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

 

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

 

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

 

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

 

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

 

 

Job Description –Analytics Engineering Lead 

 

 About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 

 Profile Brief:  

This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace. 

 

You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.  

 

You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions. 

 

Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.  

 

The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms. 

 

They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client. 

 

Education 

• Master’s degree in Computer Science, Computer Engineering or equivalent work experience 
• If you have the right experience and skills but don’t have a relevant degree, please apply for the role. 

 

Key Skills and Experience  

• Required Skills: Team Leadership, Scrum 

• Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding 

 

Experience: 6-10 years 

• Proven track record in growing and developing a high-performance team. 
• Experience working with big data architectures and analytics. 

• In-depth knowledge of regulatory rules surrounding data. 
• Ability to understand, design and fully document end-to-end scalable IoT systems. 
• Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc). 
• Knowledge in developing frontend applications and ideally analytics dashboards using .js charts. 
• Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies. 

• Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries. 
• Able to lead the team but get stuck in and contribute. 
• Rich experience of handling multi-national clients. 
• Excellent written and verbal communication skills in English. 

 

 

 Key Behaviors  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Inspire, develop and mentoring a motivated, enthusiastic team. 
• Lead by example and ensuring best practice principles embedded within the team. 

• Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately 
• See projects through from conception into production and support, ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Be unafraid to own mistakes 
• Always ensure customer priority and focus 

 

 

Key Areas of Responsibilities: 

• Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering. 
• Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance. 

 

Job Description – Lead Full Stack (Javascript) Engineer 

 

 About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 Profile Brief:  

You will be an experienced Full Stack Javascript Engineer with an interest in data and analytics, developing our fast growing Analytics Team. Working closely as an active team member, having ownership & accountability to develop analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

 

Key Skills and Experience  

Required Skills: JavaScript (ES6+), SQL, Nodejs, React 

Good to have: AWS (Lambda, Athena, S3) & AWS Certification, TypeScript, IoT, amCharts, D3.js (or industry equivalent) 

 

Experience: 6-10 years  

• Data processing and manipulation expert 
• Able to easily comprehend and write complex & efficient SQL queries  

• Ability to understand, design and fully document end-to-end scalable IoT systems 
• Expert in in building Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc) 
• Experience in developing frontend analytics dashboards using .js charts 
• Hands-on and well-versed with at least one of React (preferred), Angular or Vue  
• Master in JavaScript with excellent understanding of asynchronous patterns  

• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Experience of building REST APIs with Spring Boot & Express  
• Hands-on programmer 

 

Page Break 

Key Behaviours  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Lead by example by demonstrating best practice and mentoring of team members 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps 
• Seeing a project through from conception into production and support ensuring quality throughout. 

• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Able to challenge solutions and processes in creating the best products and environment to work. 
• Unafraid to own mistakes  
• Customer focussed 

 

About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 Profile Brief:  

You will be an experienced Backend Engineer with an interest in data and analytics, developing our fast growing Analytics Team. Working closely as an active team member, having ownership & accountability to develop analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

 

Key Skills and Experience  

Required Skills: JavaScript (ES6+), SQL, Nodejs, AWS (Lambda, Athena, S3) 

Good to have: TypeScript, IoT, AWS Certifications 

 

Experience: 4-6 years  

• Data processing and manipulation expert 
• Able to easily comprehend and write complex & efficient SQL queries  

• Ability to understand, design and fully document end-to-end scalable IoT systems 
• Expert in in building Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc) 
• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Experience of building secure, metered REST APIs and connectors for BI tools like Tableau and PowerBI 

• Hands-on programmer 

 

Page Break 

Key Behaviours  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 

• Lead by example by demonstrating best practice and mentoring of team members 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps 
• Seeing a project through from conception into production and support ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Unafraid to own mistakes  
• Customer focussed 

 

  About Freespace* (a.k.a. Workplace Fabric)                

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric

What is on our offer?                                                                                                                                        

• An absolutely action packed, fun and demanding workplace lets our consultants to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.

  Job Details                                                                                                                                                

Experience: (4-6 years) Mid-senior level. 

 

A user experience designer role is required for the overall solution interface design that is built by multidisciplinary teams in India and UK and used globally.  

 

The person 

• 4+ years of experience in a design role with demonstrated success. 
• Can think from product design to interaction design and graphic design understanding user psychology. A mix of both product management and UX design abilities. 
• Prototyping skills to make high fidelity interactive wireframes using Adobe XD, Sketch or similar tools. Experience in making data visualizations. Ability to conduct user research, understand stakeholder requirements and create UX strategy for the product.  
• Ability to develop design guides, set standards and drive rational and satisfying experiences.  Thinks through various scenarios, user flows and states of a product. 
• Makes sure the interface is intuitive/self-evident and has necessary visual cues to get users started. 
• Ability to filter the ethos of the company which is focused on simplicity and choice into every feature of design. 
• Collaborate with the product and engineering teams to ship products. 
• Keep abreast of competitor products and industry trends. 
• Should have great attention to detail. 
• To showcase a portfolio of works that demonstrate the desired skills. Ideally have an Interaction Design or related degree at the bachelor or master level.  

 

Big-Plus Skills:

 

Should be well versed with

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Qualifications:

1. Minimum 3 years of experience in Product design using latest prototyping techniques
2. A degree in B.Tech/BE required.
3. Outstanding written and verbal communication skills and interpersonal skills

 Key Behavior                                 

• Ability to lead a project with complete ownership of project delivery
• Clear thinker with a systematic problem-solving approach
• Unafraid to own mistakes
• Enthusiastic, analytical, creative, innovative and confident

 

 About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 Profile Brief:  

You will be a creative Frontend Engineer with specialist React and visualization skills in our fast growing Analytics Team, creating dynamic dashboards to drive our client’s business insights.  

Working closely as an active team member, having ownership & accountability to develop the analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

 

Key Skills and Experience  

Required Skills: JavaScript (ES6+), React, amCharts, D3.js (or industry equivalent) 

Good to have: SQL, TypeScript, AWS, Scrum, IoT 

 

Experience: 4-6 years  

• A front-end and data visualization expert with 4+ years of experience  

• Ability to design widget or component based, scalable analytics dashboards 
• Expert in creating excellent user experience through quick loading dashboards and pixel-perfect design 
• Implement dashboard solutions with interactive and dynamic visualization to tell the story. 
• Hands-on and well-versed with at least one of React (preferred), Angular or Vue  
• Data processing and manipulation expert 

• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Able to easily comprehend and write SQL queries  
• Hands-on programmer  

 

 

 

Page Break 

Key Behaviours  

• Have an open mind to turn business requirements into attractive yet practical visualisations. 

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Contribute to the success of the team through active participation, team work and owning project deliverables. 
• Contribute to high standards through personal delivery of data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, seeing a project through from conception to finished product. 
• Unafraid to own mistakes and be willing to challenge and feedback to enhance the team processes and solutions. 

 

Location: Mumbai Experience: 3+ years Education: Bachelors or Masters In Engg. Company Information Workplace Fabric is emerging as a leader as a provider of IoT solution which facilitates activity based working in Agile work environments. Built on a strong foundation we are self-funded and are profitable now. We are looking for a Backend developer who possesses a passion for pushing technologies to the limits and will work with our team of talented engineers to design and build the next generation of our scalable real-time services. Primary Skills and Functional Experience: • Strong analytical, problem solving, and troubleshooting skills • Strong foundation in computer science fundamentals: data structures, algorithms, and coding • Strong ability and eagerness to quickly learn new technologies • Strong object-oriented programming skills • Good understanding of common design patterns and principles • Passion for code quality and attention to detail • A “go-getter” attitude with oceans of optimism, humility and self-motivation Desired Skills and Functional Experience: • Advanced level experience with Ruby on Rails, RSpec, and Cucumber • Experience designing and building RESTful web APIs • Understanding of major browsers and the special considerations required for each • Strong experience in relational database and SQL • Familiarity with NoSQL databases, Distributed Caches and Data-Grids • Experience with Git

Location: Mumbai Experience: 3+ years Education: Bachelors or Masters In Engg. Company Information Workplace Fabric is emerging as a leader as a provider of IoT solution which facilitates activity based working in Agile work environments. Built on a strong foundation we are self-funded and are profitable now. We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications. Why is this role important: Workplace Fabric is looking for Software Developers in Test (SDET) for its rapidly growing Technology team in order to build the next generation of services and applications that will drive our growing business. As an SDET, you will be a strong advocate for quality on the scrum team and assist in the planning, design, and verification of user stories. You will promptly identify and escalate defects, work with cross-functional product teams to isolate problems and track the issues to complete resolution. You will validate that user stories meet acceptance criteria and have sufficient automation in place. You will write automated tests for the service APIs and the frontend UI and advance best practices such as correct prioritization of exploratory tests and create a robust and maintainable regression test suites Primary Skills and Functional Experience: • Skilled at creating and executing test plans • Good understanding of software development best practices • Passion for finding bottlenecks and thresholds in existing code • Demonstrated skill in testing enterprise distributed systems • Excellent troubleshooting skills to root cause complex issues • Passion for product quality and attention to detail • Demonstrated skill in using coding standards and being an active participant in code reviews • Strong ability and eagerness to quickly learn new technologies • Strong time management skills with a history of meeting commitments • Excellent verbal and written communication skills Desired Skills and Functional Experience: • Should have good experience on bug tracking & test management tools • Good understanding of operating systems, databases and networking protocols • Understanding and demonstrated use of Ruby, Ruby on Rails, RSpec etc. • Good working knowledge of Linux • Demonstrated skill using Git • Knowledge of performance and scalability test approaches and automation Role and Responsibilities will include: You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You will interact with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You will be involved in defining compelling new features, supporting innovative and intuitive user interfaces, and implementing core application logic. You will work closely with other engineers and different groups across Workplace Fabric. As Software Development Engineer in Test (SDET) at Workplace Fabric, you will design test specs and create test strategy for new and existing features, including the RESTful and SOAP APIs of our services. You will create, prioritize, and organize test cases into logical suites for both automated and manual execution. You will define test framework requirements and develop modules to automate feature test cases. You will automate test cases using frameworks for functional, performance, and stress tests. You will also create automated test tools to reduce manual test execution time. You will execute test cases and report results after initial creation. You will execute and monitor results of automated suites within our CI infrastructure, work with other engineers to increase manual and automated test coverage, research evolving test and automation trends. You will utilize test and development best practices, patterns, and processes within the engineering team. You will participate in Scrum for assigned projects, and work closely with Development to define, research, correct, and retest defects. You will represent testing needs in software requirements and design review inspections. You will research technical advancements to improve testing for new or existing products. You will continuously discover, evaluate, and implement new technologies to maximize testing efficiency. Competencies required for Success in This Role • Customer Focus • Quality of Work • Problem Solving • Ownership & Drive • Collaboration and Teamwork • Creativity and Innovation