Data analytics Manager

Strong Technical Recruiter profile

Mandatory (Experience 1): Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)

Mandatory (Experience 2): Must have 4+ years of experience in tech recruitment across different tech roles

Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles

Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions

Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs

Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions

Mandatory (Company): Product companies

Mandatory (Note): This is an IC role

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

 We’re excited to share that we have an opening for the Business Development Executive (BDE) position at

our Vashi, Navi Mumbai office.

Below is the JD for the same :-

Company Name:- Focalworks Solutions Pvt Ltd.

Job description:-

Your role

Sales / business development executive, with 3+ years of relevant experience. You'll need to be a go-getter and help drive exponential growth, with a hunger for identifying prospects, pursuing sales opportunities, and closing deals.

You'll need to be innovative, great at business networking, and passionate about achieving your targets.

What you'll do

Identifying new business opportunities through market research, industry analysis, and customer feedback

B2B sales & business development for software development and IT services

Lead generation through various channels to build and manage a pipeline of potential clients to support business growth

Present company service offerings to prospective clients and create project proposals and sales presentations

Always strive to meet or exceed your sales targets

Collaborate with cross-functional teams, to ensure that business development efforts are aligned with overall organizational goals

Brainstorm new and creative growth strategies’

What you should have

Proven track record of success in selling IT services/technology outsourcing services

Demonstrable track record of meeting and exceeding targets

Excellent communication (written and verbal), collaboration, and interpersonal skills

Experience using HubSpot / Zoho CRM or similar

Any UG or PG with 3+ years of relevant experience

What would be great to have

B Tech / MCA / MBA / PGDM - business, marketing or related field

Experience in the e-commerce domain or IT staffing services

Experience of selling in both Domestic & International markets

if interested, kindly share your resume at r a h u l . n a r w a d e @ f o c a l w o r k s . i n

Regards,

Rahul N,

Focalworks Solution Pvt Ltd.

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

• The primary focus should be on creating characters, backgrounds, and scene transitions, bringing creative ideas and concepts to life.
• Job duties will revolve around designing and producing images; they include Producing special effects and action graphics, Creating frames and characters, Designing advertisements and websites, Inking, Coloring, etc.
• 2D Character Animation in Animate CC.
• Animating scenes according to the concept requirement.
• Creating character & backgrounds.
• 2-3 years of Experience in animation for Games/cartoons/nursery rhymes/videos/storybooks, etc. would be preferred.
• In addition, need to work with art directors, artists, editors, and producers to create their final designs so interpersonal skills are also required.
•  
• Software skills required:
• Animate CC
• Adobe Flash
• Adobe Illustrator
• Adobe Photoshop.
• Adobe After effects (Optional)
• Adobe Premiere Pro (Optional)

The candidate for the role will be responsible for enabling single view for the data from multiple sources. 

• Work on creating data pipelines to graph database from data lake
• Design graph database
• Write Graph Database queries for front end team to use for visualization
• Enable machine learning algorithms on graph databases
• Guide and enable junior team members

B.Tech with 2-7 years of experience

Must Have

Hands-on exposure to Graph Databases like Neo4J, Janus etc..

1. Hands-on exposure to programming and scripting language like Python and PySpark
2. Knowledge of working on cloud platforms like GCP, AWS etc.
3. Knowledge of Graph Query languages like CQL, Gremlin etc.
4. Knowledge and experience of Machine Learning 

Good to Have

• Knowledge of working on Hadoop environment

• Knowledge of graph algorithms

• Ability to work on tight deadlines