Customer Success Manager
Customer Success Manager at Dataweave Pvt Ltd · Bengaluru (Bangalore) · 4 - 4 years · Raised funding · Posted 11 Mar 2020
4 - 4 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Customer Success
Analytics
Retail
Customer Relationship Management (CRM)
Roles and Responsibilities:
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Ensure billing and collection of the assigned accounts is under control.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations.
Skills and Requirements:
- Proven ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities quickly.
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About Dataweave Pvt Ltd
Founded :
2011
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding
About
The company provides market intelligence solutions to retailers and brands by aggregating and visualizing data from the web, helping them monitor and analyze public data through APIs, dashboards, and visualizations. Its products include Retail Intelligence and Brand Analytics, which offer promotional insights, pricing intelligence, assortment and gap analytics, catalog insights, price monitoring, seller analytics, and momentum analytics. The company has entered into a strategic partnership with Aucfan to expand its presence in the Japanese market and has raised an undisclosed amount in a Series A funding round led by FreakOut Group and WaterBridge Ventures.
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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