Customer Success Manager

📍 Position: IT Intern

👩‍💻 Experience: 0–6 Months (Freshers/Recent graduates can apply)

🎓 Qualification: B.Tech (IT) / M.Tech (IT) only

📌 Mode: Remote (WFH)

⏳ Shift: Willingness to work in night/rotational shifts

🗣 Communication: Excellent English

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

- Assist in troubleshooting and resolving basic desktop, software, hardware, and network-related issues under supervision.

- Support user account management activities using hashtag

hashtag

#Azure Entra ID (Azure AD), Active Directory, and Microsoft 365.

- Assist the IT team in configuring, monitoring, and supporting hashtag

hashtag

#AWS cloud services (EC2, S3, IAM, WorkSpaces).

- Support maintenance and monitoring of on-premises server infrastructure, internal applications, and email services.

- Assist with backups, basic disaster recovery tasks, and security procedures as per company policies.

- Help create and update technical documentation and knowledge base articles.

- Work closely with internal teams and assist in system upgrades, IT infrastructure improvements, and ongoing projects.

💻 Technical Requirements:

- Laptop with i5 or higher processor

-Reliable internet connectivity with 100mbps speed

About the Role:

We are looking for a talented UI/UX Designer to join our team and play a key role in shaping the user experience of Hector, our AdTech platform. The ideal candidate will have experience in designing intuitive web applications and working with large data sets, ensuring a seamless and visually appealing user interface.

Responsibilities:

• Design user-centric web applications that enhance usability and engagement.
• Work closely with our CEO, developers, and other stakeholders to understand user needs and translate them into intuitive interfaces.
• Create wireframes, prototypes, and high-fidelity designs for new features and improvements.
• Optimize data-heavy interfaces to ensure clarity, usability, and performance.
• Conduct user research, and usability testing, and iterate on feedback.
• Maintain design consistency and ensure adherence to design guidelines and best practices.

Requirements:

• 2-3 years of experience in UI/UX design, preferably in SaaS or data-intensive applications.
• Strong portfolio showcasing web application designs and ability to handle large data sets.
• Proficiency in design tools such as Figma.
• Understanding of responsive design, usability principles, and accessibility standards.
• Experience working with developers and familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
• Knowledge of AdTech or advertising platforms is a bonus.

If you're passionate about designing data-driven applications and want to work on an impactful AdTech product, we'd love to hear from you!

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 4-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

Strategic Partnerships Head - Y Combinator backed Shopify-like platform

About Merito :

About the job

FatherShops is a dynamic and innovative company seeking a highly motivated Project Manager to join our team. As a Project Manager, you will play a crucial role in overseeing project deliverables, timelines, and resources while implementing the Scrum methodology to ensure efficient project execution. If you have a proven track record in project management, a deep understanding of Scrum, and excellent client communication skills, we encourage you to apply.

Key Responsibilities:

1. Managing and Overseeing Project Deliverables: You will be responsible for ensuring that project objectives are met by effectively managing and overseeing project deliverables, timelines, and available resources.

2. Implementing Scrum Methodology: Utilize the Scrum methodology to facilitate collaboration, productivity, and efficiency within the project team.

3. Developing and Maintaining Project Schedules: Create and maintain project schedules to meet deadlines and ensure successful project completion.

4. Client Interactions: Interact with clients, understand their requirements, and maintain excellent client relationships to ensure satisfaction and project success.

5. Proficiency in Jira: Demonstrate strong proficiency in using Jira for project tracking and management to keep projects on track and organized.

6. Prince2 Certification (Optional): Possessing a Prince2 certification is a plus and will be considered an additional advantage in your application.

7. Digital Agency Background (Desirable): Prior experience in a digital agency background is highly desirable, as it will enable you to navigate the specific challenges and dynamics of the industry effectively.

Qualifications and Skills:

- Proven Experience in Project Management:You should have a track record of successful project management, demonstrating your ability to plan, execute, and close projects effectively.

- In-Depth Knowledge of Scrum Methodology:A deep understanding of Scrum principles and practices is essential for implementing this agile framework in project management.

- Strong Project Scheduling and Resource Management Skills:You should be adept at creating and managing project schedules and efficiently allocating resources.

- Excellent Client Handling and Communication Abilities: Strong interpersonal and communication skills are crucial to manage client expectations and maintain positive relationships.

- Familiarity with Jira:Experience with Jira for project tracking is essential for effective project management and collaboration.

- Prince2 Certification (Preferred but Not Mandatory):While a Prince2 certification is preferred, it is not mandatory, and relevant experience may compensate for its absence.

- Experience in a Digital Agency Background (Highly Valued): If you have prior experience in a digital agency background, your knowledge of industry-specific challenges and best practices will be highly valued.

• At FatherShops, we value innovation, teamwork, and a commitment to delivering exceptional results. If you are a motivated Project Manager looking to join a forward-thinking company and meet the above qualifications, we encourage you to apply and be part of our exciting journey.

Location - Hyderabad

Technical Expertise

Mandatory:

• Should be a team player with at least 8 years of provensystem administrator/pre-sales experience.
• Should have deep technical knowledge and real-world usage ofapplication and operating system environments.
• Should have strong knowledge of windows/Linux operatingsystems.
•  Should have knowledge on networking concepts, network devices(VPN), security concepts (MFA), network protocols, filesystems & AAA.
•  Should have strong knowledge in any one Desktop Virtualization Technologies (Citrix Apps & Desktop / VMware Horizon / WVD/ MS RDP etc.).
•  Should be proactive, self-motivated and should be able to partnerclosely with the sales Account Manager.
•  Should have ability to map customer’s requirement to thecompany product.
•  Good to have expereince in RFP.
•  Should be aware about Telugu, Hindi, Engilsh language.
•  Should be able to articulate the advantages and disadvantages of the offerings based on real- world example.
•  Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of our solutions.  Should be willing to travel to customer location based on requirement.  Troubleshoot issues, resolve technical challenges, and ensure successful deployment and integration of the digital workspace solution.  Collaborate with cross functional teams, including support, engineering, and project management, to address customer needs and concerns.

Role and Responsibilities:

•  Learn & certify in on the Company's products.
•  Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
•  Good knowledge of the competitive product mainly in VDI andVPN (remote access) domain.
•  Should conduct interactive demonstrations remotely or physically.
•  Pre-sales Account management and presentation.
•  Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
•  Prepare competitive study documents andarchitecture documents.
•  Build, improve and maintain high standard of pre-sales andpost-sales support.
•  Create knowledgebase around the product, including KBarticles, tutorial videos creation, FAQs, best practices documents.
•  Manage customer expectations and demonstrate a strongfollow-up on customer’s inquiries.
•  Give technical training to partner’s sales and pre-sales team.
•  Industry Knowledge
•  Understanding of industry trends, challenges, and best practices related to digital workspaces, remote work, and workforce transformation.
•  Familiarity with compliance regulations, security considerations, and data privacy requirements in relation to digital workspace solutions.

• Good to have:
•  Pre-sales experience in a Startup preferably in the VDI,VPN, MFA, MDM, Azure, AWS etc.
•  Prior knowledge of Accops products.
•  Knowledge in solution designing/ Solution architecture.
•  Customer interactions at management level.
•  Knowledge of windows server/windows
• 10/RDS license.
•  Prior experience in drafting RFP and understanding about process in RFP and GEM portal
•  Implementation of one or more of products mentioned in Technical skill requirement. 

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making calls per day, generating interest, qualifying prospects and closing sales.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure

Requirements:

• Comfortable working in Sales profile
• Build long-term trusting relationships with clients
• Stay up-to-date with new products and new pricing/payment plans
• Strong phone presence and experience dialling dozens of calls per day
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively