Customer Success Manager

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Job Title: Data Scientist

Location: Bangalore (Hybrid/On-site depending on project needs)

About the Role

We are seeking a highly skilled Data Scientist to join our team in Bangalore. In this role, you will take ownership of data science components across client projects, build production-ready ML and GenAI-powered applications, and mentor junior team members. You will collaborate with engineering teams to design and deploy impactful solutions that leverage cutting-edge machine learning and large language model technologies.

Key Responsibilities

ML & Data Science

• Develop, fine-tune, and evaluate ML models (classification, regression, clustering, recommendation systems).
• Conduct exploratory data analysis, preprocessing, and feature engineering.
• Ensure model reproducibility, scalability, and alignment with business objectives.

GenAI & LLM Applications

• Prototype and design solutions leveraging LLMs (OpenAI, Claude, Mistral, Llama).
• Build RAG (Retrieval-Augmented Generation) pipelines, prompt templates, and evaluation frameworks.
• Integrate LLMs with APIs and vector databases (Pinecone, FAISS, Weaviate).

Product & Engineering Collaboration

• Partner with engineering teams to productionize ML/GenAI models.
• Contribute to API development, data pipelines, technical documentation, and client presentations.

Team & Growth

• Mentor junior data scientists and review technical contributions.
• Stay up to date with the latest ML & GenAI research and tools; share insights across the team.

Required Skills & Qualifications

• 4.5–9 years of applied data science experience.
• Strong proficiency in Python and ML libraries (scikit-learn, XGBoost, LightGBM).
• Hands-on experience with LLM APIs (OpenAI, Cohere, Claude) and frameworks (LangChain, LlamaIndex).
• Strong SQL, data wrangling, and analysis skills (pandas, NumPy).
• Experience working with APIs, Git, and cloud platforms (AWS/GCP).

Good-to-Have

• Deployment experience with FastAPI, Docker, or serverless frameworks.
• Familiarity with MLOps tools (MLflow, DVC).
• Experience working with embeddings, vector databases, and similarity search.

Creating visual concepts and designs:

This involves developing layouts, designs, and illustrations for various materials like websites, brochures, advertising campaigns, and social media graphics. 

Using design software and tools:

Graphic designers need proficiency in software like Adobe Photoshop, Illustrator, and InDesign, as well as other relevant tools. 

Collaborating with teams:

Working with marketing teams, copywriters, and other stakeholders to ensure designs align with business goals and brand guidelines. 

Adapting designs for various mediums:

Adjusting designs for print, digital, and other platforms, ensuring consistency and visual appeal. 

Staying updated on design trends:

Keeping abreast of the latest design trends, software updates, and industry best practices to enhance their skills. 

Reviewing and refining designs:

Incorporating feedback, making revisions, and ensuring that final designs meet quality standards. 

Managing time effectively:

Balancing multiple projects and meeting deadlines while maintaining high-quality output. 

Essential Skills:

Creativity and innovation: The ability to think outside the box and generate unique design ideas. 

Strong visual communication skills: Understanding how to effectively convey messages through visual elements. 

Attention to detail: Ensuring accuracy in designs and layouts. 

Software proficiency: Expertise in design software and tools. 

Communication and collaboration: Effectively working with teams and clients. 

Adaptability: Adjusting designs for different mediums and platforms

The role requires you to:

• Answer client queries related to use of Superset software product, on email channel, and largely phone channel
• To understand queries, resolve them by providing ways to achieve use cases using Superset tool
• Ensure customer success by providing timely resolution
• Write documentation and FAQs

Node.js Developer Requirements:

1. Bachelor's degree in computer science, information science, or similar.

2. At least two years' experience as a Node.js developer.

3. Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

4. Knowledge of front-end technologies such as HTML5 and CSS3.

5. Superb interpersonal, communication, and collaboration skills.

6. Exceptional analytical and problem-solving aptitude.

7. Great organizational and time management skills.

8. Availability to resolve urgent web application issues outside of business hours.

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• +2 years experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Redux, Material UI.
• Experience with user interface design & user experience design
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
• Developing applications in React including component design and state management for specific use cases
• Experience working with at least one SQL and NoSQL Database (MongoDB, SQL Server, Snowflake, Postgres preferred)
• Basic experience with AWS platform

• Timely preparation and implementation of training calendar on monthly and annual basis
• Identifying the training needs of the employees and nominating for the suitable programs
• Timely nominations for all training programs (Internal & External) and making arrangements/ communication/ coordination
• Organizing induction training programs
• Conducting training programs for front line employees by aligning organizations’ learning strategy with business objectives
• Preparing monthly and annual training MIS and maintaining record of all trainings in HRMS/ERP

What you must have:

• Strong communication and presentation skills
• Ability to research and develop training material
• Excellent time management, problem solving, organization and leadership skills
• Good command over MS office tool
• Knowledge of various tools/ aids used in training     

Core Responsibilities:

• Design and build solutions for complex business workflows
• Understanding the user persona and deliver a slick experience
• Take end to end ownership of components and be responsible for the subsystems that you work on from
• design, code, testing, integration, deployment, enhancements, etc.
• Write high-quality code and taking responsibility for their task
• Solve performance bottlenecks
• Mentor junior engineers
• Deliver with quality, on-time in a fast-paced start-up environment

Required Skills:

• Bachelor/Master's in computer science or relevant fields
• 4+ years of relevant experience
• Strong sense of ownership
• Excellent Java and object-oriented development skills
• Experience in building and scaling microservices
• Strong problem-solving skills, technical troubleshooting and diagnosing
• Expected to be a role model for young engineers, have a strong sense of code quality and enforce code
• quality within the team
• Strong knowledge in RDBMS and NOSQL technologies
• Experience in developing backends for enterprise systems like eCommerce / manufacturing / supply chain etc
• Excellent understanding of Debugging performance and optimization techniques
• Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
• Experience in developing any large scale Experience in cloud technologies
• Demonstrated ability to deliver in a fast-paced environment