Customer Success Manager

Technical Expertise

• Advanced proficiency in Python
• Expertise in Deep Learning Frameworks: PyTorch and TensorFlow
• Experience with Computer Vision Models:
• YOLO (Object Detection)
• UNet, Mask R-CNN (Segmentation)
• Deep SORT (Object Tracking)

Real-Time & Deployment Skills

• Real-time video analytics and inference optimization
• Model pipeline development using:
• Docker
• Git
• MLflow or similar tools
• Image processing proficiency: OpenCV, NumPy
• Deployment experience on Linux-based GPU systems and edge devices (Jetson Nano, Google Coral, etc.)

Professional Background

• Minimum 4+ years of experience in AI/ML, with a strong focus on Computer Vision and System-Level Design
• Educational qualification: B.E./B.Tech/M.Tech in Computer Science, Electrical Engineering, or a related field
• Strong project portfolio or experience in production-level deployments

Are you a motivated individual eager to launch your career in generative AI and learn advanced technologies? Are you a hands-on learner with an interest in large language models and emerging AI technologies? Do you possess the ability to collaborate effectively within a team environment to implement and learn technical solutions?

At Aivar, we're looking for entry-level architects and engineers to learn generative AI techniques and contribute to building innovative solutions under the guidance of experienced professionals.

As an Generative AI/ML Engineer, you'll learn from technology and business teams while developing solutions. You will gain hands-on experience in a fast-paced environment that contributes to innovative AI projects.

Key job responsibilities:

● Learn to implement large language model solutions using Amazon Web Services (AWS)

● Learn Generative AI frameworks (LangChain, LangSmith, HuggingFace)

● Support prompt engineering implementation

● Assist in fine-tuning pipelines for specific use cases

● Learn to build basic generative AI solutions for text and images

● Help implement RAG architectures

● Support MLOps/LLMOps practices

● Document implementations and learnings

● Assist in testing generative AI solutions

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Role Responsibilities: 

• Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business. 
• Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
• You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon. 

Expected Expertise: 

• Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research. 
• A user-centred approach to design with experience in conducting user research 
• Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
• Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
• Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.

Responsibilities

• Own the messaging, style and tone of voice for TraceX
• Own the content strategy and calendar for different forms of content published by TraceX across its channels
• Custodian of the TraceX content guidelines and playbook, to be followed by employees across the organization when creating content for public consumption
• Develop editorial guidelines including for style and tone, creating enablement and training resources for stakeholders
• Work with a cross-departmental team, maintain the master content calendar for all web platforms including social media, website, and blogs
• Identify key segment pain points & communicate product value proposition across various channels
• Develop product messaging that differentiates new products and services from others in the market
• Communicate and develop content that show the value of new products and services for prospects and customers across different buying stages
• Own + Support in creating product content such as case studies, videos, website content, and blog posts
• Editorial responsibilities - Ensure stringent quality control for all external content being published on TraceX’s channels – social media, email newsletters, Press Releases, External articles etc.

• Collaborating with stakeholders such as freelance writers, editors, social media and brand marketers, and SEO specialists to create and refresh content to capture crucial SERP real estate
  
  

  Qualifications:

  • 5+ years experience in B2B SaaS or relevant fields
  • Tools Expertise: Experience on tools like WordPress, AHREF, Google Analytics, SEMRush, Ubersuggest, or their equivalent
  • Mastery of spoken & written word with excellent communication skills
  • Strong SEO knowledge and experience of search engine optimization practices, including ON Page and OFF Page Optimization
  • Sound judgment and decision-making ability in complex, ambiguous situations
  • Efficient project management and stakeholder management skills to scale content marketing programs

• Build and implement strategies to ensure continuous growth of customer engagement leading to better retention and lifetime value of customer
• Own and monitor all key customer growth metrics. Build a robust analytics infrastructure to track these metrics
• Employ advanced data and statistical tools to build intelligent solutions around customer and business problems
• Advocate for what should be the priority and align stakeholders while solving for any concerns.
• Get things done by working with cross-functional teams displaying ability to collaborate, multitask and drive best possible decisions and outcomes

• Overall 5+ years of professional experience with 3+ years in product management in internet industry. Software engineering experience will be preferred.
• Engineering graduate from premium institute. Post graduate will be preferred.
• Experience building solutions using data science/big data/machine learning a big plus
• Experience with Agile and lean processes a plus
• Should display traits of a good leader, with empathy for customers and stakeholders
• Ability to thrive with ambiguity in a dynamic environment is a must

• Computer assembling and dis -assembling.
• Hardware troubleshooting of desktop, laptop, server machine.
• Microsoft Windows Servers (2008,2012, 2016 ) operating system installation and troubleshooting
• Microsoft Windows ( XP, 7, 8, 10) operating system installation and troubleshooting.
• Various email client installation and troubleshooting.
• Development software (.Net Framework, MS SQL server / client, Visual studio) installation and troubleshooting.
• Linux ( Ubuntu, CentOS ) installation and troubleshooting. ( Mandatory )
• Various software installations on linux platform.
• Network LAN and WAN troubleshooting.
• VPN management
• Knowledge of Virtualization

Do you want to develop products and experiences that mean the world to your clients and their users? Do you want to work on transformative projects as opposed to minor tweaks to a product? Do you want to be exposed to work ranging from startups to Fortune 500 enterprises to global non-profits?

We are Finiteloop, a growing design and technology studio in Bangalore. We work hard to build grounded and exhilarating experiences for our customers and their users. Our design work dives deep into Design Thinking, Experience design, and Service design. On the technology side, we work on Solution architecture of large enterprise applications and, cutting-edge explorations on new technologies like Machine Learning and Blockchain.

We strive for client success and push our clients into thinking and doing more for their customer's experiences. All of us are self-driven individuals passionate about building products that deliver great experiences at scale. Our team is currently working on a wide variety of projects: communication design for safety culture on board cargo ships, mobile app for seafarer community, transforming how public radio can integrate with the digital world and, simplifying the user experience of oil and gas explorers.

We are looking for a person with excellent visual sensibilities with an ability to code jaw-dropping designs that make people feel like a part of the future. We want to look towards you as our Usability champion, especially when designing for accessibility. You will have to be self-driven, understand your brief and think more on it before executing it as per schedule. You will juggle couple of projects at the same time and we will create a space you follow your creative processes within these project constraints.

We have an extremely open culture that promotes questioning, honest critique and, quirky thinking. Over and above everything, we only can work with people who will do anything to follow the highest ethics of business and teamwork and a dedication to their craft.

Applications we want to work with you on:

• Digital applications and media (web or Mobile)
• Detailed component-level reusable UI libraries
• Applying micro interactions and creating components for the same.
• Developing user friendly, interactive, responsive web and mobile apps.

Things we would love to surprise us with:

• Independently design & develop new user-facing features
• Build reusable code and libraries for future use
• Optimise application for maximum speed and scalability on front-end side
• Collaborate with team members and key stakeholders
• Ensures latest technology standards, guidelines are utilized for development
• Assess & analyse web performance, come with resolution & causes and guide the team in implementation
• Guide and mentor team members
• Image authoring tools, to be able to crop, resize, or perform small adjustments on an image
• Enable and use automation tools to fast track development

Technologies & Tools we would want you to work on:

• ReactJS
• Angular
• HTML, CSS, CSS Pre-Processors
• NodeJS
• SEO, Accessibility
• Automated Unit & End-End tests
• React Native, Flutter

Some of our projects which you will get to work on: COVID-19 response | Service design exercise for reorganizing a $200mil company | Creating UX experience for products using Blockchain technology | Speculative design exercises for imagining the future | Creating an award-winning marketing website | Reimagining public radio digital experience

Write to us with any samples of work and a small note on why you would be interested to work with us.

Responsibilities

1-Integration of user-facing elements developed by front-end developers

2-Build efficient, testable, and reusable PHP modules

3-Solve complex performance problems and architectural challenges

4-Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.

Skills and Qualifications

1-Strong knowledge of PHP web frameworks (such as Code igniter, Core PHP depending on your technology stack).

2-Understanding the fully synchronous behavior of PHP.

3-Understanding of MVC design patterns.

4-Basic understanding of front-end technologies, such as JavaScript, Jquery, Ajax, HTML5, and CSS3.

5-Knowledge of object oriented PHP programming.

6-Understanding accessibility and security compliance (Depending on the specific project)

7-Strong knowledge of the common PHP or web server exploits and their solutions.

8-User authentication and authorization between multiple systems, servers, and environments

9-Integration of multiple data sources and databases into one system.

10-Familiarity with limitations of PHP as a platform and its workarounds.

11-Creating database schemas that represent and support business processes

12-Familiarity with SQL/MySQL databases and their declarative query languages