Customer Success Manager

Position – Shift Manager 

Duties & Responsibilities 

• Managing retail operations, including cash, store operations, inventory, and shelf-life management. 
• Driving store-level, corporate, and bulk-order sales. 
• Managing store assets and equipment. 
• Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material. 
• Supporting Store Manager to minimize the product expiration. 
• Check sales cash, float and petty cash with denomination & update Store Manager.  
• Team grooming to be maintained as per company standard. 
• Executing and maintaining in-store visual merchandising. 
• Resolving customer concerns in a diplomatic manner.  

Qualifications & Skill Requirements 

• Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred. 
• Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality. 
• Excellent customer handling skills and communication. 
• Must be well organized and diligently structured in their approach to any engagement. 
• An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.  

Reporting Manager: Store Manager 

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

About QuestionPro:

QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.

Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments. 

Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada. 

https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/

We are a bootstrapped company and proud to have not taken any funding or investment.

QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!

We operate 100% remote. You will be working from any place you desire for this position.

Responsibilities

• Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
• Develop from the ground up a modular architecture to support a web API
• Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
• Design and implement low-latency, high-availability, and performant applications
• Implement security and data protection
• Build exciting applications by utilizing updated technologies and architectural design patterns 
• Ability to attract talent and build a team. 

Skills & Requirements

   Must-Have:   

• Passionate about creating high-quality, flexible code
• Strong understanding of REST API principles and best practices
• Expertise in Java, 
• Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
• Proficient with Git
• Proficient with front-end technologies JavaScript, CSS & HTML
• Proficient in design patterns
• Good understanding of MVC architecture

   Good To Have:

• Python, R, Docker, Kubernetes, ES6+
• Proficiency in ReactJS
• Any experience in ML/ NLP

Role and responsibilities

• Expertise in AWS (Most typical Services),Docker & Kubernetes.
• Strong Scripting knowledge, Strong Devops Automation, Good at Linux
• Hands on with CI/CD (CircleCI preferred but any CI/CD tool will do). Strong Understanding of GitHub
• Strong understanding of AWS networking and. Strong with Security & Certificates.

Nice-to-have skills

• Involved in Product Engineering

• Integrate data from various back-end services and databases 
• Gather and refine specifications and requirements based on technical needs 
• Create and maintain software documentation 
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities 

What are we looking for in the Ideal Candidate? 

• Proficient in creating Web (Responsive) applications using C#/.Net Framework 
• Experience developing/consuming REST APIs 
• Knowledge of multiple back-end languages (e.g. .Net Core) and JavaScript frameworks (e.g. Node.js) 
• Angular 8+ / AngularJS experience would be preferred. 
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design 
• Hands-on experience with code versioning systems like Git, SVN. 
• A clear understanding of client requirements & design specifications 
• Aggressive problem diagnosis and creative problem-solving skills 
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques. 

Attributes: 

• Team player, Positive Attitude 
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment. 
• Able to work independently with little direct supervision and take initiative and be willing to mentor and solve problems

Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?

Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.

Roles and Responsibilities:

1. You will be responsible for sales of our security subscription services via Channels in the US and UK markets.
2. Responsible for meeting sales targets by selling through the channel.
3. Develop the channel, hunt and farm accounts via the channel.

Mandatory skills:

• Superb written and spoken English communication skills
• Prior experience as a Channel Account / Success Manager or as a pre-sales Engineer working with large accounts
• Worked with companies such as Avaya, Cisco, Qualys, Rapid7, Tenable, Checkpoint, Symantec, McAfee, Splunk or its partners
• Understanding of Excel and basic presentation skills through PowerPoint

Good to have: 

• Cyber security domain knowledge 
• Needs to be a keen listener and empathetic to the concerns of front-end sales team of the channel partner

Location: Mumbai / Pune (mandatory)

Years of Experience: 2 to 7

Education: People with relevant bachelor's degree and experience may apply. Business / Master's degree will be an added advantage..

Compensation: Your salary will have a fixed component with a profit-sharing component for sales incentive.

• At least 4 years of experience programming in Python.
• Develop application code and modules for business and technical requirements.
• Tune up design for maintainability, scalability and efficiency.
• Resolve and troubleshoot problems and complex issues.
• Perform unit tests and fix bugs.
• Integrate best qualitative practices in design and development aspects of programs.
• Ability to mentor subordinates.
• Excellent communication skills.