Customer Success Manager

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Job Summary:

As a Senior Sales Executive, you will be responsible for leading a team of sales executives, driving revenue growth, and ensuring the successful execution of business development strategies. This role requires a hands-on leader who can mentor the team, manage key client relationships, and consistently achieve sales targets.

Key Responsibilities:

• Lead, manage, and motivate a team of sales executives to achieve individual and team targets.
• Drive new business acquisition through outbound sales activities, including cold calling, email outreach, and lead generation.
• Monitor daily sales activities, pipelines, and performance metrics of the team.
• Conduct regular training, coaching, and feedback sessions to improve team productivity and skills.
• Develop and implement sales strategies to improve conversion rates and revenue.
• Participate in high-value client discussions, negotiations, and deal closures.
• Ensure accurate maintenance of CRM, reports, and sales documentation.
• Collaborate with management to align sales goals with business objectives.
• Track market trends and competitor activities, and provide strategic inputs.

Qualifications:

• Bachelor’s degree in business, marketing, supply chain, or a related field.
• 2 – 4 years of experience in sales or business development, preferably in logistics/3PL or B2B services.
• Prior experience in handling or mentoring a sales team is mandatory.
• Strong expertise in outbound sales, lead generation, and CRM tools.
• Excellent leadership, coaching, and people management skills.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to work in a fast-paced, target-driven environment.

What you will get:

• Leadership role with direct impact on business growth
• Attractive fixed salary + performance-based incentives
• Opportunity to build and scale a high-performing sales team
• Exposure to strategic decision-making and client management
• Professional growth in a rapidly expanding organization

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Responsibilities:

1. Develop and maintain web applications using React.js and Laravel.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Build reusable components and front-end libraries for future use.
5. Optimize applications for maximum speed and scalability.
6. Implement security and data protection features.
7. Collaborate with other team members and stakeholders to deliver high-quality software solutions.

Requirements:

1. Proven experience as a React.js and Laravel Developer.
2. In-depth knowledge of JavaScript, React.js, and Laravel.
3. Familiarity with RESTful APIs and modern front-end build pipelines and tools.
4. Experience with state management libraries such as Redux.
5. Solid understanding of the full web development process, from design to deployment.
6. Knowledge of version control (e.g., Git).
7. Strong problem-solving and communication skills.
8. Ability to work independently and as part of a team.
9. Bachelor's degree in Computer Science or a related field (preferred).

Nice to Have:

1. Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
2. Knowledge of serverless architecture.
3. Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
4. Familiarity with Docker and containerization.

Description:

We are looking for a Business Development Executive / Manager to join our team. If you are creative, hard-working, motivated and sales savvy, looking to pursue a career in Digital Sales and Business Development with significant growth opportunity, we want to hear from you. We are looking for an executive to assist in the planning, execution and optimization of our online business development efforts. The sale of services through digital channel is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things Sales, Business Development and Technology. The role is to assist the organisations sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace

and competitor activity.

Responsibilities

● Generate new leads through different mediums like: Freelancing Portals, LinkedIn, Social Media Platforms, Direct contacts etc…

● Find new modes of Business lead generation and actively work to establish companies profile

● Build contacts with potential clients to create new business opportunities

● Keep prospective client database updated

● Make cold calls for new business leads

● Writing new business proposals

● Maintain knowledge of all product and service offerings of the company

● Arrange meetings for senior management with prospective clients

● Follow company guidelines and procedures for acquisition of customers, submission of proposals etc…

● Skills and experience in creative content writing

● Analytical mindset and critical thinking

Must have:

● Excellent communication and interpersonal skills

● Strong content writing skills

● As our customers are based out of India and we work on outsourced

projects only, candidate should be willing to work in odd hours to generate leads

● Prospecting for new business (cold calls and warm calls through our lead generation programs)

● Approach and develop new leads daily

● Plan and prepare sales presentations for prospects and clients

● Develop winning proposals

● Identify and develop a strong understanding of client's core objectives and challenges

● Good knowledge of Digital Sales & Marketing/ Social Media /Web Technologies/E-commerce

● Handling Client Leads and taking it to a logical conclusion

- Coordinate project management activities, projects, people, communications

- Handle customer communications through emails, tickets and conference calls

- Serve as the project coordinator, maintaining timelines and ensuring accurate delivery dates.

- Supervise current projects and coordinate all team members to keep workflow on track

- Monitor and report on the progress of project to all stakeholders especially our customers

- Coordinate project schedules, resources, equipment and information for internal teams

- Act as the main point of contact and communicate project status to all stakeholders

- Organize, attend, and participate in stakeholder meetings

- Document meeting notes and follow up on action items and decisions from meetings

- Organize and maintain project materials such as documents, designs etc

- Provide operational support as needed

This is what you need to qualify:

- Proven 1 year work experience as a Project Coordinator or similar role in Information Technology (IT) related projects

- Outstanding communication and interpersonal skills.

- Basic understanding of Information Technology concepts required. Intermediate knowledge of IT hardware, software, and networking beneficial.

- Strong client-facing and teamwork skills.

- Excellent organizational and time-management skills.

- Attention to detail and strong work ethics

The role

We are currently seeking results-driven Sales Executives to join our team. The Sales Executive will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Executives will play a key role in expanding our client base and achieving sales targets

Key Responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.

• You would be responsible for Developing SQL Databases, automation of business reports and Developing Business Dashboard using BI Tools.
• Development of high quality database solutions 
• Create complex functions, scripts, stored procedures and triggers to support application development.  
• Develop, implement and optimize stored procedures and functions using T-SQL
• Review and interpret ongoing business report requirements
• Build appropriate and useful reporting deliverables
• Analyze existing SQL queries for performance improvements
• Fix any issues related to database performance and provide corrective measures.  
• MIS Automation
• Provide timely scheduled management reporting
• Create Business dashboard using Tableau BI Tool

Requirement / Desired Skills:

• 5+ years of business Analyst / SQL developer experience in Fintech,internet,consulting etc industry
• Excellent understanding of T-SQL programming
• Excellent understanding of Microsoft SQL Server 
• Good knowledge of HTML and JavaScript 
• SQL Server Reporting Services and SQL Server Analysis Services
• Knowledge of any of the BI Tool (Tableau, PowerBI or Qlikview)

Company Profile and Job Description

About us:   

AthenasOwl (AO) is our “AI for Media” solution that helps content creators and broadcasters to create and curate smarter content. We launched the product in 2017 as an AI-powered suite meant for the media and entertainment industry. Clients use AthenaOwl's context adapted technology for redesigning content, taking better targeting decisions, automating hours of post-production work and monetizing massive content libraries.   

For more details visit: www.athenasowl.tv    

Responsibilities:    

• Responsible for conceptualization, design and production of collaterals including, digital/social media creatives, newsletters, landing pages, web banners, and promotional campaigns for web, pitch decks and email templates
• Responsible for delivering real time designs relevant to Social Media Platforms and Google ads promotion 
• Understanding of UI/ UX design and development and creating workflows for landing pages
• Work with agency teams to establish AthenaOwl’s brand identity
• Visual communication / storytelling through illustration, graphic design and typography
• Creating infographics - breaking down complex information into easily understandable visual representations

• Come up with new and out of the box design and creative ideas
• Stay up to date with the latest trends in the design and creative industry

The ideal candidate should have:    

• Tools: Very strong in Adobe Photoshop, Illustrator, InDesign
• Typography
• Illustration
• Graphic Design