Customer Success Manager

Requirements

Experience:

• 5-8 years of working experience in ML/Data science preferably from remote sensing background.
• Experience in leading a team of both data scientist and machine learning engineers to solve challenging problems preferably in the Infrastructure and Utilities domain using geospatial & remote sensing data.
• Statistical knowledge along with great proficiency in python
• Strong understanding and implementation experience of predictive modeling algorithms such as regressions, time series, neural networks, clustering, decision trees and heuristic models, with familiarity dealing with tradeoffs between model performance and business needs
• Experience combining user research and data science methodologies across multiple products within the business unit.
• Must have delivered multiple data science product(s) in production.

Minimum qualification:

• Advanced degree (MSc/PhD) in Computer Science, Economics, Engineering, Operations Research, Physics or Mathematics/Statistics preferred.

Competencies:

• Fantastic communication skills that enable you to work cross-functionally with business folks, product managers, technical experts, building solid relationships with a diverse set of stakeholders.
• The ability to convey complex solutions to a less technical person.
• Vast analytical problem-solving capabilities & experience.
• Bias for action.

Link to apply - https://tally.so/r/mDMO5p

Role Overview:

We are looking for a highly motivated and dynamic B2B Sales Executive with experience in the fashion/textile industry. This role involves managing end-to-end sales processes, from lead generation to deal closure and You will work on identifying business needs, conducting sales calls, performing client research, and driving sales growth. A passion for sustainability and knowledge of sustainable practices in the fashion/textile industry is crucial for success in this role.

Key Responsibilities:

B2B Sales & Lead Generation:

• Identify and prospect potential business clients in the fashion/textile industry through lead generation techniques such as cold calling, email outreach, and networking.
• Conduct client research to understand business needs, challenges, and offer tailored solutions.
• Use CRM tools to track, manage, and update sales leads and opportunities.

Sales:

• Conduct sales calls with prospective clients to identify their pain points, needs, and determine the best solutions.
• Define and identify the ideal customer profile (ICP) to ensure targeted outreach and maximize sales opportunities.
• Provide platform demos to showcase our solutions, particularly focusing on sustainability features.

Negotiation & Deal Closure:

• Lead negotiations with clients, managing pricing, contract terms, and implementation timelines.
• Finalize contracts with internal teams, ensuring smooth deal closures and meeting sales targets consistently.

Sustainability Knowledge:

• Leverage knowledge of sustainability practices to educate clients and align solutions with their environmental goals.
• Promote the sustainability features of our products, helping clients reduce their environmental footprint.

Required Skills & Qualifications:

• Experience: 2-4 years of experience in B2B sales within the fashion/textile industry or SaaS sales.
• Sales Skills: Proven experience in end-to-end sales, from lead generation to deal closure.
• Negotiation Skills: Strong ability to negotiate and close deals.
• CRM Tools: Proficiency in CRM platforms to manage leads, contacts, and sales pipelines.
• Sustainability Knowledge: Understanding of sustainability principles, especially as they relate to the fashion/textile sector.
• Client Management: Demonstrated success in client onboarding, relationship management, and customer servicing.
• Communication: Excellent communication, presentation, and negotiation skills.
• Problem-Solving: Ability to handle objections and create solutions that align with client goals.

Preferred Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field.

Industry Knowledge: Experience in selling fashion/textile industry solutions or working with fashion/textile businesses focused on sustainable

• Lead the data science, ML, product analytics, and insights functions by translating sparse and decentralized datasets to develop metrics, standardize processes, and lead the path from data to insights.
• Building visualizations, models, pipelines, alerts/insights systems, and recommendations in Python/Java to support business decisions and operational experiences.
• Advising executives on calibration strategy, DEI, and workforce planning. 

• Themselves Make Outbound Calls to Prospects
• Manage a Team of 1-3 Sales Guys.
• Leading Sales teams to reach Sales targets.
• Provide detailed and accurate sales forecasts.
• Recruit, hire, and train sales team.
• Maintain a proper follow up format with whole team
• Explaining the services of Hedgehomes over call and in person to the clients
• Assisting the Prospects in site visits to various real estate projects briefing them
  about the pros and cons of individual location and project.
• Analyzing the requirement of the prospect and finding a suitable project for him/her.
• Supporting business development through active lead nurturing and developing prospect relationships
• Work on CRM software tools.

• To prospect new clients by fixing appointments, presenting company credentials, taking briefs, developing proposals.
• Researching markets to identify opportunities for events.
• Conceptualization of new ideas/themes on client requirement
• Designing Project Presentation for client pitching (in coordination with CS Manager)
• Developing Project Quotations in sync with the Production manager
• Coordination with the creative team for creative development for proposed or ongoing projects. Further achieving client approvals on it.