Survey Analytics Analyst

LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success  to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .

Responsibilities 

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products
• Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team 

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
• Expertise on production support processes such as incident or change management, call triaging, critical issue procedures

• Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
• Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises 
• Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
• Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
• Providing support on weekends on a rotational basis
• Expereince in team management

• Design and Build Advanced Applications for the Android Platform
• Collaborate with Cross-Functional Teams to Define, Design and Ship New Features
• Troubleshoot and Fix Bugs in New and Existing Applications
• Continuously Discover, Evaluate and Implement New Development Tools
• Work With Outside Data Sources and APIs
• Knowledge of Android SDK, Java programming, Kotlin, Jetpack Compose, Realm
• Version Control, Clean Architecture

Job Description: Graphic Designer (Video Editing and Motion Graphics)

Position: Graphic Designer

Location: Jaipur

Salary: 20k to 30 k

Role Overview: We are seeking a skilled Graphic Designer with expertise in Video Editing and Motion Graphics to join our team in Jaipur. As a Graphic Designer, you will be responsible for creating captivating video content, including promotional videos, product demos, and social media assets. Your role will also involve designing motion graphics elements and occasionally supporting graphic design tasks using CorelDRAW and Photoshop.

Responsibilities:

• Conceptualize and develop engaging video content, ensuring high-quality editing and seamless transitions.
• Create visually appealing motion graphics and animations to enhance video presentations.
• Collaborate with the creative team and stakeholders to deliver visually stunning solutions.
• Adhere to brand guidelines and maintain consistent brand representation in all video content.
• Occasionally assist with graphic design tasks for print materials and digital assets.

Requirements:

• 1 to 2 years of experience in video editing and motion graphics with a strong portfolio.
• Proficiency in Adobe Premiere Pro and After Effects for video editing and motion graphics.
• Working knowledge of CorelDRAW and Photoshop for graphic design tasks.
• Creative mindset with a keen eye for detail and visual aesthetics.
• Strong multitasking abilities and ability to meet project deadlines.
• Excellent communication skills to collaborate effectively with team members and stakeholders.

How to Apply: If you are a talented Graphic Designer specializing in Video Editing and Motion Graphics and wish to be part of an exciting team, please submit your updated resume and a link to your portfolio showcasing your best video editing and motion graphics work. Resumes with portfolios will be preferable, as they allow us to better assess your skills and creativity.

Overview: 

We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus. 

Responsibilities: 

• Develop and maintain web applications using Spring Boot and related technologies 
• Write clean, maintainable, and efficient code 
• Collaborate with the design and product management teams to implement new features and functionality 
• Work with the DevOps team to ensure proper deployment and monitoring of applications 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Strong professional experience with Java and Spring Boot 
• Experience with building and deploying web applications 

• Familiarity with web development frameworks such as Spring MVC or Spring WebFlux 
• Experience with Git and version control 
• Strong problem-solving and communication skills 

Preferred: 

• Experience in the esports industry 

• Experience with cloud technologies such as AWS or Azure 
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript 
• Experience with data persistence technologies such as Hibernate or JPA 
• Experience with testing frameworks such as JUnit or Mockito 

• Collaborate with team members to develop high quality software.
• Develop intuitive software that meets and exceeds the needs of the company.
• Professionally maintain all software and create updates regularly to address customer and company concerns.
• Analyze and test programs and products before formal launch. Troubleshoot coding problems quickly and efficiently.
• Designing, developing, and testing UI for mobile and web applications. Build reusable code and libraries for future use.
• Accurately translate user and business needs into functional frontend code

Profile Description:

The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.

Key Responsibilities:

Project / Process:

1. Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
2. Ensure individual SLAs are met on processing transactions (if applicable).
3. Ensure process guidelines are followed and met as documented.
4. Review process audit findings and take corrective action to prevent negative results.
5. Conduct Quality checks & periodical review of process adherence.
6. Maintain operations rigor around daily huddles, knowledge management Cross training etc.
7. Provide updates and submit reports related to own area of work.

Team Managements:

1. Provide work direction and guidance to team members:
2. ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
3. Allocate work and tasks to the team.
4. Conduct team building activities to enhance motivation.
5. Conduct knowledge transfer sessions for new joiners in the team.
6. Identify training needs of team members and provide coaching support to them.
7. Report to the manager on performance, status and any escalations.
8. Manage attrition and absenteeism.
9. Developing and implementing a timeline to achieve targets.
10. Contributing to the growth of the company through a successful team.
11. Creating a pleasant working environment that inspires the team.

• Strong Experience on Autosar 4.x BSW modules configuration and development on any one of the below mentioned modules
  • Com stack (COM, CANSM, CANNM)
  • Memory stack (NvM, Fls, Fee)
  • Diagnostic stack (DEM, DCM, FIM)
  • System Services (BswM, EcuM, ComM, OS)
• Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar)
• Excellent programming skill in C language
• knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
• Involvement on RDCT of software development.
• Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
• Excellent debugging, analytical, logical and communication skills
• Knowledge/Working Experience in Scripting languages – Python, CAPL.
• knowledge on Quality Management – Automotive SPICE
• Experience working in Agile-Scrum/Kanban development process