Ecommerce Manager

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

NEED TO HAVE :

1) Have some knowledge of front end like React.JS

2) HTML, CSS

3) Strong in Javascript concepts

4) Good communication skills

5) Loves to code

GOOD TO HAVE :

1) Experience with type script will be a plus

2) Experience with Nest.JS framework will be a plus

3) Strong hold on ES6 principles.

4) Familiar with TDD ( Test Driven Development ) will be a plus.

5) Familiar with working in CI / CD will be a plus

6) Micro-Service architecture knowledge will be an added benefit.

You can directly WhatsApp us on nine three one six one two zero one three two

Organizational development

• Create an Organization structure and define the OKRs for

• departments/roles Design and implement the policy and process

• Identify the skills gaps to develop and retain the talent

• Build the individual career path and emerging leaders

• Design the framework for succession planning

Performance Management

• Leading the performance management system across the company to achieve

• the goals of department and Company

• Design the process for consistent periodic review and feedback

• 360 degree analysis system

• Lead the yearly process of employee compensation benefits

HR Operations

• Oversee the operational activities of employee life cycle

• Handle Employee Grievance

• Strategies to retain the potential candidate

Employee Engagement

• Design and create the employee inclusion programs

• Culture and Diversity building

Reports & Dashboard

• Periodic dashboard department and company wide

• Reports and Data analysis

Job Title: Taleo Techno Functional Consultant

Primary Module: Taleo Recruiting

Job Summary:

We are looking for an experienced Taleo Techno Functional Consultant with strong expertise in Taleo Recruiting, configuration, integrations, and automation. The ideal candidate should have hands-on experience in TCC scripting, OLF structure, Dynamic Approval Routing, onboarding transitions, and security configurations across Taleo modules.

Key Responsibilities:

1. Technical Configuration & Integration

• Develop and manage TCC (Taleo Connect Client) scripts.
• Configure Net Change operations and complex Import/Export filters.
• Work with Requisition and Candidate file structures.
• Support integrations and data migration activities.

2. OLF & Contextualization

• Design and maintain OLF (Organization, Location, Job Field) structure.
• Configure contextualization based on OLF.
• Manage SmartOrg, User Types, and access control.
• Implement security configurations aligned with OLF structure.

3. Approvals & Automation

• Configure Dynamic Approval Routing (DAR) and DAR matrix.
• Manage Offer Approval workflows.
• Set up automated tasks, onboarding triggers, and candidate progression rules.

4. Taleo Recruiting Functional Expertise

• Manage requisition creation, templates, and approvals.
• Handle candidate lifecycle and CSW (Candidate Selection Workflow).
• Configure Career Sections (Internal & External).
• Design Offer Letter templates and List Formats.
• Configure and manage UDFs (User-Defined Fields).
• Implement data purge rules and compliance requirements.

5. Onboarding & Transitions

• Configure onboarding types and transitions processes.
• Manage task orchestration and workflow automation.

6. Taleo Social Sourcing (TSS)

• Setup and configure TSS module.
• Manage sourcing workflows, user roles, and engagement processes.

7. Security & Access Management

• Configure User Types, permissions, and role-based access.
• Manage cross-module security integrations (Recruiting, Onboarding, TSS).
• Maintain SmartOrg access configurations.

Required Skills:

• Strong experience in Taleo Recruiting (Techno-Functional).
• Hands-on expertise in TCC, DAR, OLF structure, SmartOrg.
• Experience in onboarding transitions and workflow automation.
• Good understanding of data compliance and purge rules.
• Strong stakeholder communication skills.

Experience:

• 5

Job Title: Full Stack Developer (0 to 3 years work experience) Reports to: Team Lead – Development Team

Company Overview: Softlink Global is a leading IT software company specializing in digitalizing logistics and freight forwarding operations. With a strong global presence across 50+ countries, our innovative, cutting edge ERP solutions empower businesses to streamline and optimize complex operations, enhance efficiency, and drive profitability for global clients. We operate from offices in Singapore, the USA, and the Philippines, and across major cities in India, including Mumbai, New Delhi, Chennai, Bangalore, Kolkata, Ahmedabad, and Hyderabad.

Position Overview: We are looking for a Full Stack Developer (0–3 years) who can go beyond code to understand and solve real business problems. This role requires someone who is equally comfortable writing efficient, scalable software and articulating complex ideas clearly to both technical and non-technical stakeholders. A successful candidate will combine solid development skills with logical reasoning, solution-oriented thinking, and the ability to collaborate effectively across teams.

Job Description:

1. Application Development:

• Assist in developing and maintaining web applications using C#, ASP.NET, MVC, and MS SQL.
• Support the frontend development using React and JavaScript to deliver clean and responsive interfaces.
• Translate basic business requirements into functional code under guidance from senior developers.

2. Database Management:

• Write and test SQL queries to support application features.
• Understand relational database design and learn performance optimization techniques.

3. Collaboration & Teamwork:

• Collaborate with team members, including developers, QA, product managers, and designers to deliver features on time.
• Participate in sprint planning and team discussions to gain exposure to agile methodologies.

4. Code Quality & Debugging:

• Follow standard coding practices, version control protocols, and internal documentation norms.
• Learn to identify and fix bugs with mentorship from senior team members engineering processes.

5. Learning & Growth:

• Stay updated with relevant technologies and frameworks to continuously improve your development skills.
• Show curiosity and initiative in learning best practices, tools, and design patterns.

Ideal Candidate Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field
• 0 to 3 years of hands-on experience in software development using any of the following: C#, ASP.NET, React, JavaScript, SQL
• Strong interest in building full-stack applications and working in a product-driven environment
• Logical reasoning and a proactive attitude toward learning and problem-solving
• Basic understanding of object-oriented programming, web technologies, and databases
• Good communication skills and a willingness to learn from peers and mentor

Required Experience: 

Skill Set:

• Primary skills
• Experienced Database resource with 4+ years of experience in following Mainframe technologies:
• DB2
• DB2 Stored Procedures, native SQL
• COBOL, JCL
• UDB- Universal Database DB2 on Linux/Unix
• Batch Processing
• MQ

• Good to have skills
• Knowledge of distributed applications and Unix scripting, Python is good to have.
• Prior experience on Mainframe modernization.
• Prior Morgan Stanley or Financial Services experience is a plus

Business Development Executive:

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients and encouraging extant clients to purchase the Software and Products.

To be successful as a BDE, you should attend networking events to attract and retain clients. Ultimately, an outstanding BDE will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.

Responsibilities:

●Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

●Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness

●Meet personal and team sales targets

●Research accounts and generates or follow through sales leads

●Maintain and expand the client database within your assigned territory

●Familiarize yourself with all products and services offered by our company.

●Attending networking activities to research and connect with prospective clients.

●Maintaining meaningful relationships with clients to ensure productive long-lasting relationships.

●Negotiating with clients to secure the most attractive prices.

Requirements:

●Extensive sales experience.

●Intuitive and insightful, particularly regarding human behavior.

●Ability to generate revenue by identifying pain points and suggesting suitable products or services.

●Professional yet affable disposition.

●Neat, well-groomed appearance.

●Experience or Knowledge about working with CRM

●Great networking skills and Resourceful, with outstanding research skills.

Excellent written and verbal communication

EXCELLENT OPENING FOR AUSSIES ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Aussie Energy Sales Process (Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 5am- 2:30am( Early Morning )

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹25,000.00 per month

For any query please call HR Team

Office location Address : 

 Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

• Defining, implementing and executing regression and stress automation tests focused on embedded software and device firmware level
• Analyzing automation test results for failures, identifying issue trends, and quantifying impact
• Isolating and reporting defects effectively quantifying customer impact, and verifying fixes through regression testing and other test methodologies
• Working cross-functionally with other QA teams, Developers and Project Managers

Desired Candidate Profile

• BE– CS/ ECE, MS, ME, MTech
• 2+ years of QA experience, preferably on consumer hardware/software products
• Automation experience in modern scripting or compiled languages (Python, JavaScript, C, etc.)
• Knowledge of Unix and Unix shell scripting
• Ability to communicate technical concepts to a non-technical audience
• Deep understanding of SQA methodologies & practices
• Ability to solve hard problems with creative and sustainable solutions
• Experience with hardware and/or software development lifecycle processes
• Self-motivation with the ability to drive features to delivery
• Strong hands on experience in developing applications
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills, and the ability to learn new technologies quickly    

We are looking for a person that is a skilled full-stack iOS mobile app developer, is fun and inspiring to work with, and is passionate about our mission. There are a lot of opportunities to further develop your own skills through future enhancements. Experience in the respective profile is required but the willingness to learn in a fast-paced environment is a must.