Senior Software Engineer - Analytics

Job Description

MyOperator is building AI-driven conversational surfaces — chatbots and voicebots that handle real business conversations, run structured journeys, pull from knowledge bases, and hand off to human agents when needed. We're looking for a Product Manager to own this domain: someone who genuinely understands how LLMs and RAG (Retrieval-Augmented Generation) systems work, and can turn that understanding into product decisions — what to build, which model tradeoffs to make, and how to know if a chatbot or voicebot is actually working.

This is a technical AI product role. You'll be defining journeys, knowledge base behavior, and evaluation criteria for systems where outputs are probabilistic, not deterministic — so the ability to reason about model behavior, failure modes, and retrieval quality matters as much as classic product skills.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Key Responsibility Areas

• Own the conversational AI product roadmap — chatbot and voicebot journeys, knowledge base/RAG behavior, and model selection — writing specs that account for real LLM behavior and failure modes, not just ideal-case flows.
• Define and maintain how success is measured — partner with engineering to build and evolve eval systems that track quality (accuracy, containment, hallucination rate) so every release has a clear bar to clear.

Requirements — Must Have

• Strong practical understanding of how LLMs work — prompting, context windows, tool/function calling, and their real-world limitations in production systems.
• Solid understanding of RAG (Retrieval-Augmented Generation) systems — how retrieval, embeddings, and knowledge bases feed into model responses, and where these systems typically break down.
• Working knowledge of the AI model landscape — tradeoffs between models on cost, latency, and accuracy — and how to translate that into build/model-selection decisions for a product.
• Demonstrated ability to write specs for AI-driven product surfaces (chatbot/voicebot journeys, escalation/handover logic) that explicitly account for probabilistic model behavior and edge cases.
• 4+ years as a Product Manager, with meaningful hands-on time owning an AI/LLM-powered product end to end.

Requirements — Good to Have

• Hands-on background building or shipping chatbots or voicebots — design, integrations, and deployment.
• Experience designing conversational journeys — structured, multi-step dialogue or task flows for chat or voice agents.
• Experience building or defining eval systems/frameworks to measure chatbot or voicebot success (e.g., accuracy, containment rate, hallucination rate).
• Familiarity with prompt engineering and iterating on prompts/journeys based on eval results.
• Experience designing human-handover or escalation flows between a bot and a live agent.

This profile is not for

• Candidates who treat "AI feature" as a checkbox without understanding how LLMs and RAG systems actually behave in production, including their failure modes.
• Candidates focused purely on traditional, deterministic software product work with no interest in model behavior, prompt design, or evaluation methodology.
• Candidates uncomfortable with ambiguity — AI product behavior is probabilistic, and specs need to account for that rather than assume fixed outcomes.

Experience: 2–4 Years

Industry: Events / Experiential Marketing / Branding

Job Description

We are looking for a creative and concept-driven 2 D Designer with 2–4 years of experience in events, experiential marketing, or branding. The ideal candidate should have strong visual thinking and the ability to develop event themes, visual identities, and engaging brand experiences.

Key Responsibilities

Develop creative concepts, event themes, and visual identities for events and brand activations.

Create logos, Key Visuals (KVs), and brand language for events and campaigns.

Design graphics, layouts, infographics, and mood boards for client pitch decks.

Create event branding and collaterals such as badges, invitations, standees, signage, backdrops, and other event assets.

Prepare print-ready artwork and production files as per vendor specifications.

Ensure accuracy in typography, colour, layout, resolution, bleed, and other print-production requirements.

Work on multiple creative concepts and deliver designs within tight timelines.

Coordinate closely with Client Servicing and Production teams to ensure smooth execution.

Maintain consistency of brand identity across digital, print, and event touchpoints.

Selection Criteria

2–4 years of relevant experience in events, experiential marketing, or branding.

Strong conceptual and visual-thinking skills.

Proven experience in event branding, KVs, logos, and marketing collaterals.

Good understanding of print production and vendor-ready artwork.

Strong communication and coordination skills.

Got an eye for movement and a head full of ideas?

If yes, keep reading.

Integra Magna is hiring a Motion Designer Intern.

You'll help us create engaging motion graphics, reels, video content, and campaign

creatives that help brands stand out across digital platforms.

If you enjoy animation, visual storytelling, and bringing static designs to life, this role is for you.

The Kind of Work You'll Be Doing:

• Creating motion graphics, reels, video edits, animated social media posts,
• and campaign assets for real client projects and Integra Magna.
• Assist the design team in bringing creative ideas to life through animations and visual storytelling.
• Learn how to plan, animate, and polish content for digital platforms.
• Explore motion trends, creative references, and AI tools to continuously improve your work and creative thinking.

What Makes You A Great Fit:

• Currently pursuing or recently completed a degree/course in Design, Motion Design, Multimedia Arts, or a related field.
• You have a good working knowledge of Adobe After Effects and Adobe Premiere Pro.
• You understand the basics of Photoshop, Illustrator, and Figma (a bonus, not mandatory).
• You have a good sense of animation, typography, layouts, colour composition, and visual storytelling.
• You're eager to learn, open to feedback, work independently, and manage multiple tasks with ease.

Life at Integra Magna?

Music playing in the background, coffee brewing in the studio, and people casually turning random thoughts into real ideas. You won’t be stuck doing “intern work” here. You’ll work on actual projects, sit in on real conversations, share ideas freely, and learn through real-time client work.

Some days are super focused. Some turn into creative chaos. Some somehow become playlist debates instead of meetings. We care way more about curiosity, taste, ambition, and good energy than perfect resumes.

So, if aesthetics genuinely excites you, you notice details most people miss, and creative work feels less like “work” and more like something you naturally obsess over, you’ll probably feel at home here.

• 1.Sales Consultants:

Responsibilities:

• Interact with clients to understand their travel requirements and preferences.
• Present and promote our holiday packages and services effectively.
• Close sales and achieve monthly targets.
• Build and maintain strong client relationships to ensure repeat business.

Requirements:

• Excellent communication and negotiation skills.
• Proven track record in sales or customer service.
• Passion for travel and knowledge of tourist destinations.
• Ability to work in a fast-paced environment.

• 2. Tele Marketing Executives:

Responsibilities:

• Reach out to potential clients via phone calls to introduce our services.
• Schedule appointments or follow-ups for the sales team.
• Maintain accurate records of calls and customer details.
• Requirements:
• Strong communication skills with a pleasant telephone manner.
• Previous experience in telemarketing or customer service preferred.
• Goal-oriented and self-motivated.
• Ability to handle rejection positively and persistently.

• 3. Business Development Executives:

Responsibilities:

• Identify and prospect potential clients through various channels.
• Develop and implement strategies to expand our client base.
• Requirements:
• Strong networking and relationship-building skills.

Preferred Candidate Profile:

• Candidates residing in or near

for sales and tele ( Koramangala or travelable distances) for BD ( Koramangala, hebbal, Whitefield)

• Immediate availability for joining.
• Enthusiastic individuals with a passion for sales and customer service.
• Ability to complete the target.

Perks and Benefits:

• Attractive salary package with lucrative incentives.
• Comprehensive training and development programs.
• Opportunity for career growth and advancement.
• Exciting incentives based on performance.
• PF and other benefits.

• Installing and maintaining the Oracle database software.
• Creating storage database structures with high-level security features.
• Altering storage structures to meet the evolving needs of the company.
• Setting up database user accounts.
• Training users on how to access the information in the database.
• Finding and debugging malfunctioning programs affecting the database integrity.
• Creating autonomous database backups.
• Regularly updating the database security protocols.

We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree in Marketing or relevant field

Level 3 Contractor-to-Fulltime-Programmer Role:

Must have 1-2 years (ideally 12 to 30 months) of post-collegiate professional programming experience at a top SaaS company in React, Typescript, Javascript working within Visual Studio Code and Yarn, leveraging superior techniques with Routing, Components, State, and Props to deliver elegant consumer applications based on dynamic data.

Ability to translate user story completely into exceptional functionality that consistently meets acceptance criteria and delights users.  Ability to convert complex workflows into elegant experiences highly prized.

Experience with Firebase, Firestore, MongoDB, Heroku and other Cloud-based technologies to deliver scalable, performant data-driven applications, with deployments on Kubernetes.  Ideally experienced working with colleagues over Discord.

Ability to exhibit judgment to independently author test suite and testing scripts to evaluate code additions, ensuring no regressions in functionality or user experience.

Proficiency in translating complex mathematical concepts into effective data structures and programming practices.  Personal pleasure in solving mathematical puzzles elegantly is a huge plus.

Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
.

Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.