Data Analyst - SQL

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and a committed communication company that wants its clients to always Expect the EXTRA from it.

Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Colive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Join our team as a Social Media Cinematographer Intern!

Gain hands-on experience in cinematography while contributing to our vibrant social media presence. Collaborate with our creative team to produce engaging video content for various social media platforms. Assist in camera operation, lighting setups, and post-production tasks. Ideal candidates are passionate about filmmaking, possess technical skills in camera operation and editing software, and thrive in a fast-paced environment. Enrolled in or recent graduate of a film production program preferred.

This is a 3 month internship with possible stipend or academic credit.

Apply with resume and portfolio.

Join us and make your mark in the exciting world of social media storytelling!

Recruiterflow is an AI-first RecOps platform built for ambitious recruiting agencies. We offer an integrated ATS & CRM with powerful automation features to streamline recruiting operations. Our mission is to transform how recruiting agencies function by turning hiring into a structured sales process—helping them close roles faster, engage top talent better, and scale with confidence. We’re already among the top 5 players in the industry, and our next milestone is to break into the top 3 within the next three years.

Key responsibilities:

• Research, ideate and develop long-form and short-form content such as articles, blogs, white papers, case studies, press communication, thought-leadership insights, marketing campaigns and collateral.
• Develop a content calendar and manage content generation targets in line with the organisation wide content strategy.
• Deliver content for various stages of the Buyer’s Journey – TOFU, MOFU and BOFU
• Help the marketing team to devise and execute the marketing activities by providing content for social media, nurture campaigns, videos, etc.
• Build and own Reddit as a distribution channel for brand content
• Ensure all content is in line with SEO standards and practices.
• Quality check the content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency.
• Ensure targeted delivery of content and meet predefined organic KRAs.

Ideal Candidate:

• 4+ years of overall writing experience, including at least 2 years specifically in B2B content writing or as a SaaS content writer.
• Strong verbal and written communication skills.
• Excellent copywriting skills.
• Exceptional ideation, research, and writing abilities.
• Ability to work under tight deadlines.
• Hustler attitude to work

we are looking for resilient a resilient, emphatic BUSINESS DEVELOPMENT EXECUTIVE to contribute our company's growth

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Desired Candidate Profile

• Proven work experience as a Head of HR Operations or in a similar role required 
• Proficiency in Human Resources Information Systems including payroll tools    Proficiency in designing compensation and benefits programs
• Strong knowledge of labor legislation
• Excellent communication skills and Leadership abilities

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.