Application Support Analyst - Permanent work from home

at Rishabh Software

DP
Posted by Baiju Sukumaran
icon
Remote only
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1 - 4 yrs
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Best in industry
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Full time
Skills
Linux/Unix
Technical support
SQL
Java

Rishabh Software(CMMi Level 3), an India based IT service provider, focuses on cost-effective, qualitative and timely delivered Offshore Software Development, Business Process Outsourcing (BPO) and Engineering Services.

Our Core competency lies in developing customized software solutions using web-based and client/server technology. With over 16 years of Software Development Experience working together with various domestic and international companies, we, at Rishabh Software, provide specific solutions as per the client requirements that help industries of different domains to change business problems into strategic advantages.

Through our offices in the US (Silicon Valley), UK (London) and India (Vadodara) we service our global clients with qualitative and well-executed software development, BPO and Engineering services.

 

• Minimum of 1 Years of experience in Web based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.

• Strong experience in SQL and LINUX/UNIX

• Should have strong analytical skills and ability to summarize and convey the key messages

• Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures

• Good experience in proving high technical support and advice to users

• Good experience in managing production issues and requests

• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.

• Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users

• Ensure an accurate and complete tracking of the activities

• Perform daily checks and apply recovery and troubleshooting procedures strictly

• Ensure accurate and clear communication to users and partners

• To ensure a high availability to support and advice our users Management of production issues and requests.

• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.

• Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.

• To ensure an accurate and complete tracking of the activity.

• Perform daily checks and apply recovery and troubleshooting procedures strictly.

• Ensure an accurate and clear communication to users and partners.

Read more

About Rishabh Software

Rishabh Software, a CMMi Level 3 software development company, provides enterprise solutions and mobile app development services to our clients globally.
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Founded
2001
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
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