RPA Uipath Support Engineer

Company Overview:

Euphoric Thought Technologies is a dynamic technology services firm specializing in digital transformation and intelligent automation solutions. We partner with global enterprises to streamline complex business processes through cutting-edge software engineering and data-driven insights. Operating at the intersection of innovation and operational efficiency, we empower our clients to scale their digital capabilities and achieve sustainable growth in a competitive landscape.

Role Overview:

As an RPA Developer, you will be at the forefront of our automation practice, designing and deploying robust robotic process automation solutions that drive tangible business value. You will collaborate closely with cross-functional teams, including business analysts and process owners, to translate manual workflows into efficient, automated digital processes. Your work will directly impact operational productivity, reducing manual overhead and enhancing accuracy for our diverse portfolio of clients.

Key Responsibilities:

- Design, develop, and maintain scalable automation workflows using UiPath to optimize business processes for our clients.

- Conduct comprehensive automation testing to ensure the reliability, security, and performance of bots before deployment into production environments.

- Manage the end-to-end RPA implementation lifecycle, from initial process assessment and solution design to final delivery and post-implementation support.

- Collaborate with stakeholders to identify automation opportunities, ensuring that technical solutions align with specific business requirements and long-term goals.

- Troubleshoot and resolve technical issues within existing automation frameworks to minimize downtime and maintain high operational standards.

Required Skillset:

- Demonstrated expertise in building complex automation solutions using UiPath, with a strong grasp of REFramework and orchestrator management.

- Proven ability to execute rigorous automation testing protocols, ensuring high-quality output and seamless integration with existing enterprise systems.

- Strong analytical mindset with the ability to translate ambiguous business requirements into structured, technical automation logic.

- Excellent communication skills to effectively articulate technical concepts to non-technical stakeholders and work collaboratively within a team-oriented environment.

- Ability to work effectively from our Noida office, maintaining high standards of productivity and professional accountability.

- A minimum of 3 to 4 years of hands-on experience in RPA development and implementation.

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

Job Description:

• Minimum 3+ years of experience in RPA development, particularly with UiPath.
• Proven experience supporting legacy UiPath code and enhancing automation processes.
• Hands-on experience in C# development (especially creating custom Nuggets).
• Strong working knowledge of SQL Server and experience writing complex SQL queries and stored procedures.
• Knowledge of Azure cloud services and how to integrate UiPath automation workflows with Azure components.
• Experience with Python for task-specific scripting and automation.
• Familiarity with DevOps practices for continuous integration and continuous deployment (CI/CD) is a plus.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Skill: UiPath RPA Developer

Location: Bangalore

Level: 6–10 Years

Mandate Skills: UiPath, Orchestrator, REFramework, Dispatcher–Performer Framework, Document Understanding, Python/VB.NET/.NET

Budget : 25

Looking for SRE Engineers

Location : Bangalore

Mode of work : Hybrid

Job Description :

• Monitoring and alerting: Watch dashboards and alerts, then triage incidents as they fire.
• Incident response: Act as first responder, follow runbooks, escalate to senior engineers when needed, and communicate status updates.
• On-call rotation: Cover after-hours shifts, usually shadowing a senior engineer at first.
• Troubleshooting: Dig through logs, metrics, and traces to find root causes.
• Ticket handling: Work the support queue, resolve user-reported issues, and route the rest.
• Runbooks and documentation: Write and update procedures so fixes are repeatable.
• Postmortems: Help write blameless incident reviews and track follow-up action items.
• Toil reduction: Script and automate repetitive manual tasks.
• Deployments and changes: Assist with releases, rollbacks, and config changes under change management.
• Basic reliability hygiene: Check backups, certificate expirations, patching, and capacity.
• The analogy: production support is the ER triage nurse, who stabilizes the patient now. The SRE is the doctor who also figures out how to keep that patient from coming back.

Job Title: Application Production Support Engineer – L2

Experience: 3–4 Years Only

Location: Hyderabad

Job Type: Full-time

Job Summary

We are looking for an experienced Application Production Support Engineer (L2) to provide operational support for business-critical applications. The ideal candidate should have hands-on experience in incident and event management, application monitoring, troubleshooting, and ticket management using ServiceNow and monitoring tools such as Splunk, AppDynamics, or ThousandEyes.

Key Responsibilities

• Provide L2 production support for business-critical applications and ensure smooth day-to-day operations.
• Monitor application performance, availability, and system health to identify and resolve issues proactively.
• Perform event monitoring, alert analysis, incident triage, and troubleshooting.
• Log, track, prioritize, and resolve incidents and service requests using ServiceNow.
• Analyze application logs and monitoring alerts using Splunk, AppDynamics, and/or ThousandEyes.
• Investigate recurring issues, perform root cause analysis, and implement preventive measures.
• Coordinate with L1 support, L3 teams, development teams, and infrastructure teams for timely issue resolution.
• Ensure compliance with SLAs and follow established incident, problem, and change management processes.
• Maintain support documentation, incident reports, and knowledge base articles.
• Participate in shift rotations, weekend support, and on-call activities as required.

Required Skills

• 3–4 years of experience in Application Production Support.
• Strong hands-on experience in L2 Production Support.
• Good understanding of Event Management and Incident Management.
• Working experience with ServiceNow for ticket and incident management.
• Experience with at least one of the following monitoring tools:
• Splunk
• AppDynamics
• ThousandEyes
• Strong troubleshooting and analytical skills.
• Understanding of SLA management and ITIL processes.
• Good communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of application performance monitoring and alert management.
• Experience with incident escalation, problem management, and root cause analysis.

Work Location: Hyderabad

Experience Required: 3–4 Years Only

Candidates with relevant experience in L2 Application Production Support and monitoring tools are encouraged to apply.