Customer Support Executive

Job Title: Senior DevOps Engineer

Location: Sector 39, Gurgaon (Onsite)

Employment Type: Full-Time

Working Days: 6 Days (Alternate Saturdays Working)

Experience Required: 5+ Years

Team Role: Lead & Mentor a team of 3–4 engineers

About the Role

We are seeking a highly skilled Senior DevOps Engineer to lead our infrastructure and automation initiatives while mentoring a small team. This role involves setting up and managing physical and cloud-based servers, configuring storage systems, and implementing automation to ensure high system availability and reliability. The ideal candidate will have strong Linux administration skills, hands-on experience with DevOps tools, and the leadership capabilities to guide and grow the team.

Key Responsibilities

Infrastructure & Server Management (60%)

• Set up, configure, and manage bare-metal (physical) servers as well as cloud-based environments.
• Configure network bonding, firewalls, and system security for optimal performance and reliability.
• Implement and maintain high-availability solutions for mission-critical systems.

Queue Systems (Kafka / RabbitMQ) (15%)

• Deploy and manage message queue systems to support high-throughput, real-time data exchange.
• Ensure reliable event-driven communication between distributed services.

Storage Systems (SAN/NAS) (15%)

• Configure and manage Storage Area Networks (SAN) and Network Attached Storage (NAS).
• Optimize storage performance, redundancy, and availability.

Database Administration (5%)

• Administer and optimize MariaDB, MySQL, MongoDB, Redis, and Elasticsearch.
• Handle backup, recovery, replication, and performance tuning.

General DevOps & Automation

• Deploy product updates, patches, and fixes while ensuring minimal downtime.
• Design and manage CI/CD pipelines using Jenkins or similar tools.
• Administer and automate workflows with Docker, Kubernetes, Ansible, AWS, and Git.
• Manage web and application servers (Apache httpd, Tomcat).
• Implement monitoring, logging, and alerting systems (Nagios, HAProxy, Keepalived).
• Conduct root cause analysis and implement automation to reduce manual interventions.
• Mentor a team of 3–4 engineers, fostering best practices and continuous improvement.

Required Skills & Qualifications

✅ 5+ years of proven DevOps engineering experience

✅ Strong expertise in Linux administration & shell scripting

✅ Hands-on experience with bare-metal server management & storage systems

✅ Proficiency in Docker, Kubernetes, AWS, Jenkins, Git, and Ansible

✅ Experience with Kafka or RabbitMQ in production environments

✅ Knowledge of CI/CD, automation, monitoring, and high-availability tools (Nagios, HAProxy, Keepalived)

✅ Excellent problem-solving, troubleshooting, and leadership abilities

✅ Strong communication skills with the ability to mentor and lead teams

Good to Have

• Experience in Telecom projects involving SMS, voice, or real-time data handling.

We are looking for a MEAN Stack developer to join our Technology team. As a full-stack developer, you will work closely with our Technical Architectural members to develop microservices that focus on the educational needs of Parents and Students globally. If you have excellent programming skills and a passion for developing applications from scratch, we would like to meet you. Working at Early Steps Academy is one of the best opportunities to get first-hand experience in an early-stage startup, explore different domains, and achieve your career goals.

Qualifications:

• A minimum of 3 years of relevant experience.
• Strong programming skills in Javascript/Typescript with Object-oriented design.
• Hands-on expertise in building reusable components and independently publishable packages.
• Strong experience in HTML, Angular(2+)/React, ExpressJS, MongoDB, NodeJS, and CSS frameworks.
• Practitioner of IaC (AWS), CI/CD, and Containerization(Docker).
• Accessibility, Server Side Rendering, Pre-rendering, Serverless, and Agile.
• Ability to adapt quickly to a new direction.

● Raising Weekly Lead Generation.

● Understanding the client requirements and their need.

● Demonstrating and explaining the cloud infrastructure and it’s advantages.

● Strong follow up with clients.

● Interaction with IT Heads/CEO/CIO,etc. regarding Cloud Emails.

● Maintaining the follow ups with the clients.

● Aiming to achieve Monthly, quarterly targets,

● Actively seeking out for new sales opportunities through cold calling and networking.

● Organizing sales visits or online demo with the clients.

● Converting Leads into Opportunities.

● Forecasting the Opportunities.

● Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to

customers

● The person should be aware of windows management policies. Understanding on IT infra basic

functionalities will be an added advantage

EWar is looking for a Design Lead who can help drive the Design Team at the company. This is a role for a creative individual with excellent aesthetic judgment and willingness to collaborate within a team environment. You'll help not only lead the EWar experience but inspire and elevate the team by producing work that is always raising the bar and taking a user experience first approach to solving problems. Your work will allow our customers to feel delighted every time they use our product.

Responsibilities:

• Lead design projects and contribute to product strategy: visually and linguistically.
• Plan and design memorable user interfaces that are iconic and usable across our iOS, Android, and web platforms.
• Deliver wireframes and prototypes to help people visualize your design ideas.
• Push the bounds of creativity using the latest design techniques and languages.
• Good knowledge of graphic/visual design.
• Work closely with the Engineering team to get crazy ideas to life.

• Penchant for learning and building with new design tools and frameworks.
• No challenge is too big to solve; love thinking about products and am excited to ideate & build all by yourself.

Requirements:

• Proficiency in Sketch (Component system), Adobe XD, Illustrator, or any other tool that helps you churn out a great design.
• Awesome design portfolio.
• People who can solve problems & create engaging experiences.
• If you want things just like you imagined and are obsessed with those small details.
• If you don't stop at the design step but go forward and look after it until it's perfect.
• If you bring new ideas, try many things and bring a fresh perspective.
• People who speak out their minds, but we love thinkers and doers.
• Knowledge of front-end development.
• Anything else that can surprise us.

.Net Full stack/Backend 

Responsibilities:

• Design, implement and test new features (frontend and backend), while maintaining and improving existing product line, with main focus on performance, scalability and usability aspects.
• Building application using of Microsoft Technologies stack (ASP.Net, .Net Core, WEB API)
• Hands on experience in leading micro front end applications and enterprise scale projects involving integrations to different touch points
• Apply coding/implementation best practices to produce elegant, high quality and reusable code.
• Collaborate with other developers and UX designers to improve look and usability.
• Implement Proof of Concept to validate concepts or new technology/features prior to product implementation.
• Implement and follow security best practices for web applications.
• Monitor and evaluate new technologies and their evolution in order to keep our products/technologies up-to-date and our team continuous improvement.
• Write good quality design and specification documents, in Confluence.
• Regularly archive source code and assets into source code repository. Perform code review of other team members and provide feedback/guidance.

Qualifications/Requirements

• Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
• Proficient understanding of Single Page Application architecture and frameworks
• Must have exposure to any Relational DB (MSSQL, MYSQL).
• Strong understanding of data structure, SOLID Principles and problem solving skills.
• Strong understanding of Design Patterns for Real world problems.
• Conceptual knowledge of multi-threaded programming and performance monitoring tools.
• Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
• Experience in Micro-services architecture & Micro front end applications
• Experience with Unit Testing framework.
• Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
• Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
• Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
• Additional Knowledge/experience Is a Plus
• Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
• Familiarity with code versioning tools
• Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
• Ability to effectively communicate design, specification, test and implementation details.
• Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
• Proven tracks on the ability to work independently on assigned tasks.
• Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.

Key Skills:

.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services

0.5 - 3 years of experience 

• Day to day maintenance of the website. Along with updating banners, products, product content, blogs, SEO recommendations also maintain a tracker of all updates on the website
• Coordinate with design and development team to implement strategy
• Create project plan and timelines for execution
• Maintaining and recording minutes of the meeting with internal and external stakeholders
• Keep a track of website health: by conducting regular test plans, working on site experience as well as PageSpeed insights
• Provide inputs on improving website experience basis GA reports
• Preparing monthly website performance reports
• Ensure smooth client communications 
• All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
• Keep up-to-date with industry best practices and monitor competitor websites
• Stay abreast of new developments in software, trends, and practices. Maintain good awareness of key plugins to be able to rapidly select the best approach for a new site build or update

• TAT of website uploads
• 4 recommendations from monthly reports adapted by the clients
• 2 case studies based on successful recommendations
• <4 escalations per year

• Strong attention to detail with an analytical mind and problem-solving attitude
• Ability to manage and work with teams
• Ability to adapt to new tools and softwares
• Google Analytics Power User
• Has experience operating at least 1 CMS
• Self starter attitude, proactive
• Strong communication skills, both written and verbal, with excellent interpersonal skills

• Google Analytics
• Hotjar
• Microsoft Clarity
• CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
• Shopify Analytics
• Google Search Console
• Google Tag Manager
• Google Docs, Slides, Sheets | Excel, Word, Powerpoint

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. 

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

• Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience on documentation – Confluence or similar tools.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Addressing issues, flag risks and jointly determine mitigation approaches.
• Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

• Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Good listening skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
• Demonstrated understanding of Project Management processes, strategies and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 

Good to have:

• PMP Certification / CSM Certification
• A background in hands-on software development
• A startup experience

Zonal School Sales Manager

About the role :

At HealthSetGo, we have a team of bright, passionate business development managers, who believe in our company motto that we don't just sell our solutions to our customers, but we sell ourselves: our love of innovation, our empathetic approach to winning and retaining customers, and desire to delight everyone we come in contact with. We want someone to be a part of this team and take HealthSetGo to further greatness.

This exciting role will involve the following responsibilities :

Strategy :

- Take responsibility for Business Development strategy and its execution

- Decide on roll-out strategy, manage process of growing into new markets

- Identify potential business opportunities, size the opportunity to determine its attractiveness and priority, prepare a plan for addressing it, and executing this plan directly

- Work closely with Product, Tech and Ops teams to design leading products with revenue impacts

- Give feedback and insights to how products are viewed by the market, and give input into product management and development prioritization processes

Process :

- Manage sales process, systems and pipeline to achieve 'scalable intimacy' and win valuable business swiftly

- Manage account management process and systems to ensure customer loyalty and retention, encourage word-of-mouth advertising, high customer satisfaction, and increase in value for existing accounts

Business Development :

- Actively pursue strategic or large business development opportunities, taking responsibility for winning the business and maximizing its commercial success

- Identify new channels for integrating or distributing our technology, and leading the development and success of those new channels

- Strike deals to maximize monetization potential of the product set, including identifying and prioritizing new opportunities

About you :

Here at HealthSetGo we value dedication, enthusiasm, and a love of innovation. We are disrupting the Healthcare industry, and welcome candidates who want to be a part of this ambitious journey. But it's not just hard work, we definitely appreciate a bit of quirkiness and fun along the way. You have a strong technical background, able to understand the capabilities of our technologies and design high-level solutions for potential customers and partners you will have experience selling education, Edutech, or childcare solutions to Schools or Government you will have experience of sales and account management

- You recognize the role account management can play alongside sales, and can create initiatives and campaigns for retention and engagement alongside new business and marketing initiatives

- You will have a strong understanding of the education, healthcare, and schools space, with a network of contacts you have built up in those circles

- You will be brilliant at spotting new channels for our product and services, and have the confidence and tenacity to reach out and develop those channels to achieve revenue targets

- You will be a natural negotiator, able to get contracts and deals signed with partners and knowing where to push and where to acquiesce, building a relationship alongside winning the deal

- You will love winning deals, and create a culture of vibrancy and success within your department

- You are able to think strategically alongside a passion to turn strategy into results

- You will be charming, personable, and sincere, embodying the HealthSetGo spirit as you interact with the outside world

- You are a natural communicator, not just to your peers but providing insight and updates to the office of the CEO

- You have a sense of humour, are ambitious, and love the thrill and madness of working in a start-up environment.

About HealthSetGo :

HealthSetGo is India's largest healthcare organisation for schools with the mission to nurture the largest network of health promoting schools; hence achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 70+ cities across India with 250,000+ students and parents under its award-winning flagship Health Program HealthSetGo CARE which monitors the healthy growth and health education of students at School. Aligned with the Sustainable Development Goals 3&4, HealthSetGo aims to nurture India's health ecosystem. HealthSetGo has won many awards including Indian Education Award, IDA Award, Healthcare Innovation Award, Cartier Women's Initiative Award with its founder being inducted into the Forbes 30 under 30 Asia 2018 list.