Customer Support Executive

Job description

We’re Hiring: Graphic Designer (2–3 Years Experience)

 Location: Zirakpur (On-site)About the Role

We’re looking for a creative and detail-oriented Graphic Designer who can bring ideas to life through visually compelling designs. If you have a passion for creativity, a strong design portfolio, and excellent communication skills — we’d love to meet you!Key Responsibilities

Create engaging designs for social media, websites, ads, and marketing materials

Collaborate with marketing and content teams to develop creative concepts

Design brand assets including logos, banners, brochures, and presentations

Ensure consistency in brand identity across all platforms

Stay updated with the latest design trends and tools

Manage multiple projects and meet deadlines efficiently

Required Skills & Qualifications

2–3 years of professional experience as a Graphic Designer

Proficiency in tools like Adobe Photoshop, Illustrator, InDesign, Canva

Strong understanding of typography, color theory, and layout design

Good communication and presentation skills

Ability to take feedback positively and iterate designs

Basic knowledge of video editing or motion graphics is a plus

What We’re Looking For

Creative thinker with attention to detail

Strong portfolio showcasing diverse design work

Team player with a proactive attitude

Ability to work in a fast-paced environment

Job Title: Project Coordinator

Job Type: Full-Time

Location: Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. This role involves close collaboration with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1. Customer Data and Project Management

• Effectively manage customer data and related information.
• Ensure accurate documentation and organization of workflow details.
• Collaborate with the Design team to create mockups and visuals.
• Communicate design concepts and seek customer approval via email.

2. Development and Progress Tracking

• Coordinate with the Development team to ensure smooth task flow.
• Monitor project progress to ensure adherence to timelines.
• Verify websites to ensure they meet customer requirements.

3. Testing and Quality Assurance

• Work closely with the Testing Department to assess task status and identify bugs.
• Collaborate with team members to resolve identified issues.
• Conduct rigorous testing to ensure high-quality website deliverables.

4. Customer Engagement and Feedback

• Deliver beta versions of websites to customers for review and feedback.
• Collaborate with the team to implement customer-suggested changes.
• Serve as the primary point of contact for customer feedback and concerns.
• Communicate with customers via email regarding changes and updates.

5. Website Deployment and Live Process

• Manage the transition from beta to live website based on customer approvals.
• Oversee the live website deployment process for a seamless transition.
• Implement post-approval customer changes to ensure a polished final product.

6. Product Management

• Manage and upload customer and vendor product information.
• Collaborate with the team to ensure accurate product representation on the website.
• Update and maintain product details to provide current information to customers.

7. Website Maintenance and Continuous Improvement

• Facilitate day-to-day website changes and improvements to enhance user experience.
• Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

• Graduate/Post Graduate.
• IT background preferred.

Experience:

• 2 to 3 years of experience as a Project Coordinator.
• Experience in the IT sector is mandatory.

Skills:

• Strong communication skills to articulate ideas and project requirements clearly.
• Foster open and transparent communication within the project team.
• Ability to prioritize tasks and manage time efficiently.
• Capable of handling multiple tasks simultaneously without compromising quality.
• Proactive in identifying potential issues and addressing them promptly.
• Flexibility to navigate unforeseen challenges.
• Ensure accuracy in project documentation and data management.

Preferred:

Candidates from Indore are highly preferred.

Role & Responsibilities

Responsible for ensuring that the architecture and design of the platform remains top-notch with respect to scalability, availability, reliability and maintainability

Act as a key technical contributor as well as a hands-on contributing member of the team.

Own end-to-end availability and performance of features, driving rapid product innovation while ensuring a reliable service.

Working closely with the various stakeholders like Program Managers, Product Managers, Reliability and Continuity Engineering(RCE) team, QE team to estimate and execute features/tasks independently.

Maintain and drive tech backlog execution for non-functional requirements of the platform required to keep the platform resilient

Assist in release planning and prioritization based on technical feasibility and engineering constraints

A zeal to continually find new ways to improve architecture, design and ensure timely delivery and high quality.

#HiringAlert

We are looking "Peoplesoft Finance Functional Consultant" for Reputed Client @ Chennai Permanent Role.

• Experience: 8yrs

• At least 2 full life-cycle multi country Oracle PeopleSoft implementations Scope must include Finance (Billing/AR,Contracts, Project Costing, Tax) modules.

• In depth knowledge of Oracle Cloud Financials functionality and in particular AR, Knowledge / Experience of advanced collection module is preferred

• Experience working on local legal & tax requirements and building Localization solutions for the same.

• Proven experience of designing and building CEMLI components namely Interfaces, reports, personalization using Oracle ERP tools.

• Strong interpersonal & communication skills, able to develop a strong working relationship with a variety of stakeholders

• Finance qualification and Domain experience is desirable.

• Well versed with Contract Billing Module.

• Should be familiar with Data Migration, Validation, configuration, Training to End User

• Analyze As-Is Processes and craft the optimized To-Be Processes

• Perform Design Validation and identify areas of improvement

• Detailed documentation including Business Requirements Documents, test plans etc.

• Must be able to exercise discretion and judgment with little to no supervision in carrying out daily tasks.

• Ability to operate independently and make decisions with little direct supervision.

• Excellent research, analytical, and critical thinking skills with attention to detail.

• Good project & time management skills – ability to handle multiple priorities, organize work and meet deadlines.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have