Customer Support Executive

About WiseTech Global:

WiseTech Global is a leading force in empowering and revolutionizing the world's supply chains. Our innovative technologies play a pivotal role in safeguarding the data and ensuring the security of thousands of users globally, including the world's largest freight forwarders. We are dedicated to delivering efficiency, transparency, and confidence through our Governance, Risk, and Compliance (GRC) framework.

The Opportunity:

We are seeking an experienced Senior Governance, Risk, and Compliance (GRC) Analyst with expertise in managing acquisitions, integrating them seamlessly into our company's way of working as well as responding to our customers' security questionnaires.

The ideal candidate should have 7+ years of direct work experience and a proven track record of successfully navigating the challenges associated with assimilating newly acquired entities into existing business operations.

The role requires a keen understanding of regulatory compliance, risk management, and a strategic mindset to ensure smooth and efficient integration processes. The GRC Analyst will play a critical role in enhancing our overall GRC posture and maintaining regulatory compliance for WiseTech Global.

Given the close collaboration with technical security teams, the ideal candidate will bring a solid background in technical cybersecurity (e.g. experience as a Security Analyst, SecOps Analyst, Incident Response Analyst or similar), alongside recent and relevant experience in governance, risk, and compliance (GRC).

Key Responsibilities:

· Acquisition Assessment: Collaborate with cross-functional teams to assess the GRC landscape of newly acquired companies, identifying gaps and alignment opportunities.

· Integration Planning: Develop comprehensive integration plans tailored to each acquisition, ensuring alignment with the company's overarching GRC strategy.

· Risk Management: Evaluate and mitigate risks associated with integration processes, working closely with risk management teams.

· Policy and Procedure Harmonization: Bridge gaps between existing practices and those of acquired entities, harmonizing policies, procedures, and controls.

· Communication and Stakeholder Management: Effectively communicate integration plans and progress, fostering strong relationships with key stakeholders.

· Reporting and Documentation: Maintain accurate documentation of integration activities and generate insightful reports for senior management.

· Continuous Improvement: Identify areas for improvement and drive enhancements to the integration process.

· Customer Security Questionnaire Support: Collaborate with various teams to ensure accurate and comprehensive responses to customer security questionnaires.

· Strong foundation in core IT or Cybersecurity principles, ideally supported by hands-on experience in areas such as networking, system administration, or security operations.

Qualifications and Desired Experience:

· 7+ years of hands-on experience in GRC, preferably with a focus on acquisition integration.

· Strong knowledge of regulatory compliance requirements, risk management frameworks, including ISO 27001, NIST.

· Experience with SOC1/2, GDPR, and privacy frameworks.

· Proficiency in information security tools, techniques, and controls.

· Experience with metrics and KPIs to measure and track information security risk.

· Ability to develop policies, standards, and guidelines.

· ISO27001:2022 Lead Implementer, and lead auditor certifications are desirable.

· CISA, CISM, CISSP, or CRISC certifications are desirable.

· Experience with GRC tools, such as Vanta, Archer, ServiceNow Risk modules is highly desirable.

· Exposure to CMMC/FedRAMP is highly desirable.

Candidate Characteristics:

· Exceptional communication and interpersonal skills.

· Analytical mindset with the ability to identify, assess, and mitigate risks.

· Good project management skills with ISMS and control implementation experience.

· Knowledge of GRC software tools and technology.

· Attention to detail and commitment to high-quality deliverables that meet business and compliance objectives.

Why Join WiseTech Global:

At WiseTech Global, we don't just offer a job; we provide an opportunity to excel. We believe in hiring the best talent who can drive themselves and our business to greater heights. Join us in our mission to transform global trade, one innovation at a time.

Join WiseTech Global and be a part of a dynamic and innovative team dedicated to transforming global trade.

Before You Apply:

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

Role Overview

We are looking for a Content Marketing Executive to craft and deliver high-impact content across platforms. This role is perfect for a creative storyteller who loves experimenting with formats, understands audience needs, and can bring fresh ideas to life.

Key Responsibilities

• Build and grow our client's presence across social media with engaging content and community interactions.
• Write blogs, articles, and website copy that boost search visibility and provide real value to home buyers and sellers.
• Craft compelling ad copy for campaigns that drive awareness, engagement, and conversions.
• Experiment with new content formats, storytelling techniques, and viral strategies.
• Collaborate with cross-functional teams to align content with brand and marketing goals.

What We’re Looking For

• Experience: 1–3 years in content marketing, PR, or social media.
• A creative thinker with an audience-first mindset.
• Strong writing, editing, and storytelling skills.
• Ability to adapt quickly, learn fast, and think outside the box.
• A growth mindset with curiosity to explore emerging trends in digital marketing.

Why Join Us?

• Opportunity to shape the voice of a growing brand.
• Dynamic, fast-paced environment with room for creativity.
• Competitive compensation with growth potential.
• Collaborative team culture that encourages innovation.

Job Description: 

 To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs. 

 Responsible for the requirement gathering with potential clients to elicit business and functional requirements. 

 Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions. 

 Collaborate effectively with development functions to provide cost and time assessment of the requirements. 

 Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information. 

 Should be open to work in extended IST hours. 

 Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile: 

 4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain. 

 Knowledge of web and mobile application development technologies 

 Familiar with agile principles and other software development processes and concepts. 

 Strong verbal and written communication skills. 

 B-Tech/MBA/BCA Equivalent as educational qualification.

Location- Noida (Work from Office)

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field.

Working Hours: 7 PM- 4 AM || Mon- Fri

Working Location: Alkapuri, Vadodara

Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.

• can perform simple 2D animation, Motion graphics and VFX.

• Strong understanding of motion graphics and video editing.

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.

• Experience with creating marketing videos.

• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.

• Edit video to include preselected music, video clips, sound clips and other important aspects of the project

• Creation of marketing videos from conception to execution including video editing, sound editing and motion graphics

• Design capabilities should include video, 2D and 3D motion graphics.

• Familiarity with special effects, 3D and compositing

• Strong expertise in editing software such as Premiere pro, After Effect, Photoshop and Final Cut Pro.

Job Profile: W2 Sales Executive (Bench Sales)

Eligibility: Any UG/PG

Essential Requirement: Good English Communications

Location: Vadodara (Gujarat)

Schedule: US Shift (8PM to 5AM)

Compensation: In-hand salary up to 18500 (Monthly) plus Incentives

Benefits:

• Healthy & Hygienic work environment
• 5 Days Working (Monday to Friday)
• Health Insurance
• Performance Bonus

Job Responsibilities:

• Maintain the database of candidates along with all follow-ups related information.
• Posting vacancies on portals. Match the profile of the candidate on technical grounds.
• Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.
• Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.
• Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.
• Ensure the target is met in terms of required submittals daily as well as required number of placements.
• Marketing our Bench Consultants.
• Developing new contacts with tier 1 vendors / Clients.

We are looking for an experienced IOS developer who can help make our IOS app even more spectacular for the highest performing professionals globally.

About Track

The calendar is a tool that can assist you to achieve your highest human potential. Being productive with your time and collaborating efficiently with others is key to it. And Track (https://thetrackapp.com) is the fastest calendar experience ever. We've redesigned the calendar from the ground up to be fast, simple, effortless and also fun.

The Team

We are a small and efficient team and speed is part of everything we build and do

We are backed by amazing investors from India and US who have cofounded startups which had massive exits and the investors are currently on boards of Unicorn startups.

The Founder has over 12 years of experience in technology, studied and worked in the US for 8 years, and has cofounded a startup before.

Expected Skills :- 

1. Abillity to write API calls that work efficiently in the background
2. Ideally worked with Realm DB but SQLLite is fine 
3. Ability to take a design and create a replica using programmatic code. We don't use Storyboard. 
4. Should have great knowledge of Architecture patterns like MVC, MVVM 
5. Ability to work with Notifications 
6. ideally should have worked on Extensions
7. Excellent debugging skills
8. Excellent problem solving skills 
9. should understand how to make asyncronous non blocking API calls. 
10. Having worked on a Chat application that uses Websockets, or XMPP or Firebase would be a big bonus .
11. Having worked with OAuth2 flows or Google apis would alos be a big bonus

Personal Skills 
1. Go getter attitude. Should look for things that can improve and then go ahead and make them better. 

How we hire? 

You typically do a project that can be completed within a week. If the quality is great, we will pay you for it. Sometimes that's good enough. Sometimes we may to a problem solving / algorithm interview after that. 

Desired Candidate Profile

• Ability to establish a healthy working relationship with their counterparts in customer companies
• Strong communication, leadership and interpersonal skills
• Demonstrated creative and critical thinking skills
• Ability to work on multiple projects simultaneously
• Strong in Microsoft Excel, Google Sheets and PowerPoint etc
• Positive approach to problem solving    

• Automate and maintain ML and Data pipelines at scale
• Collaborate with Data Scientists and Data Engineers on feature development teams to containerize and build out deployment pipelines for new modules
• Maintain and expand our on-prem deployments with spark clusters
• Design, build and optimize applications containerization and orchestration with Docker and Kubernetes and AWS or Azure

• 5 years of IT experience in data-driven or AI technology products
• Understanding of ML Model Deployment and Lifecycle
• Extensive experience in Apache airflow for MLOps workflow automation
• Experience is building and automating data pipelines
• Experience in working on Spark Cluster architecture
• Extensive experience with Unix/Linux environments
• Experience with standard concepts and technologies used in CI/CD build, deployment pipelines using Jenkins
• Strong experience in Python and PySpark and building required automation (using standard technologies such as Docker, Jenkins, and Ansible).
• Experience with Kubernetes or Docker Swarm
• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, etc.
• Basic knowledge of Multi-tier architectures: load balancers, caching, web servers, application servers, and databases.
• Experience with various virtualization technologies and multi-tenant, private and hybrid cloud environments.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• Basic Knowledge of machine learning frameworks: Tensorflow, Caffe/Caffe2, Pytorch