About the Company:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.
About the Role:
MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.
Key Responsibilities:
- Respond to customer queries via calls, emails, and support tickets.
- Assist in resolving issues related to panel access, call reports, and login problems.
- Update ticket statuses and maintain accurate customer records using Zoho Desk.
- Collaborate with the support team to escalate complex issues to relevant departments.
- Assist in creating and maintaining FAQs and troubleshooting documentation.
Requirements:
- Good communication skills in English(spoken and written).
- Basic computer proficiency and willingness to learn support tools and CRM systems.
- Strong interest in SaaS, tech support, or customer-facing roles.
- Availability for a full-time (Monday to Saturday, rotational shifts).
What You’ll Gain:
- Practical exposure to customer success and support operations in a SaaS environment.
- Opportunity to work with experienced professionals and learn industry best practices
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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