Client support engineer
Client Success Engineer – Refined Job Description
Job Title: Client Success Engineer
Key Responsibilities
Customer Project Management
- Ensure all required order information is received and projects can be delivered within the committed timeline.
- Complete the Discovery Phase by gathering and validating customer requirements.
- Coordinate with customers and internal teams to ensure timely project completion.
- Create project plans and provide regular progress reports to customers.
Customer Service
- Handle customer calls whenever required and resolve escalated support cases.
- Support and resolve issues escalated by the First Level Support team.
- Ensure solutions are provided within the agreed turnaround time.
- Maintain accurate records of all customer interactions and case activities.
- Ensure services provided are properly billed and paid for.
- Document issues and resolutions through Knowledge Base Articles for future reference.
- Create and modify Crystal Reports as per customer requirements.
Training & Customer Enablement
- Plan, package, and deliver customer training sessions remotely or onsite.
- Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
- Prepare presentations, training materials, and videos for advanced or complex features.
- Provide training and guidance to the First Level Support team.
Management Reporting
- Prepare and submit daily and weekly reports to management regarding project and support activities.
Data Projects
- Analyze customer requirements and prepare project specifications.
- Perform data setup and configuration based on approved specifications.
- Conduct code/release testing and quality assurance activities.
- Ensure compliance with company standards and processes.
Qualifications & Experience
- Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
- 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
- Freshers with excellent communication skills are also encouraged to apply.
- Good analytical, problem-solving, and coordination skills.
- Strong verbal and written communication skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Hunarstreet Technologies Pvt Ltd
About
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
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We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert
leads into prospects and contribute to the company’s sales pipeline.
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• Make outbound calls to potential clients based on leads provided.
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• Maintain accurate records of all conversations and lead progress using CRM tools.
• Achieve daily/weekly/monthly targets for calls and conversions.
• Handle customer inquiries professionally and escalate issues when needed.
Whatsapp blast and email marketing to be carried out.
⸻
Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• 2-3+ years of experience in telecalling, telesales, or customer support.
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
Other Requirements:
• Willing to work in a target-driven environment.
• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
ROLES AND RESPONSIBILITIES:
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IDEAL CANDIDATE:
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PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
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In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
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Job Requirement
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
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Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 22nd July, 2023
Time: 10:000 AM to 4:00 PM
RESPONSIBILITIES:
Campaign Management:
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Java
Kotlin
Android DevelopmentAbout The Role
CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.
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Django
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HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)
Work Location : Mohali (Work from office) Shift :8 PM to 5 AM
Benefits :Pick & drop facility- only for female
employees
One Time Meal Facility
Exp. required : Fresher Education: BBA / BCA / MBA / B.Tech
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InfoStride is a certified M/WBE Firm with a six -year foundation in providing software development
services & staff augmentation to a multitude of private and government entities. InfoStride is a
technology services company - built by founders who are entrepreneurs, leaders in finance, retail,
healthcare and technology with a strong history of building successful businesses. From traditional
staffing, to virtual or remote recruiting, to onsite recruiting at your facility, InfoStride’s industry
experts have software and staffing solutions for your unique business needs and challenges. With
access to a diverse pool of skilled, qualified IT consultants, Info Stride can provide staff on an ondemand and permanent basis throughout the USA and India. Visit website: https://infostride.com/
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and share intelligence with the proposal writing team that is helpful in winning the contracts.
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Qualifications) of Identified Opportunities and prepare “Quick
Analysis” document.
Share L1 Qualified RFPs and “Quick Analysis” document with
Proposal Manager/Proposal Team.
Put L1 Qualified/Dropped opportunities in RFP Tracker.
Upload the RFP documents, Addendum, QA and Amendment in
various folders (New, WIP, Drooped, Submitted, Win, Lost)
according to the RFP status.
Participate in Supplier/Vendor meeting or conferences.
Identify diverse and Local Sub-contractors if require in contract.
Prepare and maintain Daily, Weekly, Monthly, Quarterly and
Annual Reports of work and share with Presales Executive.
Maintain and update information of all registered portals
Angular (2+)AngularJS (1.x)Hello Greetings!!!
We are looking for “Angular Developer " for Goregaon (Mumbai)/ Lucknow location.
Experience: 3 - 5 Years
Notice Period: up to 30 days
Location: Goregaon (Mumbai)/ Lucknow
Responsibilities and Deliverables:
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Please provide the following details:
- Current Location:
- Present CTC
- Expected CTC
- Notice Period
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon