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Hunarstreet Technologies Pvt Ltd logo
Client support engineer
1 - 5 yrs
₹1L - ₹4L / yr
Vadodara
Skills
Help desk
IT service management
Technical support
voice support
Customer Support
Customer Relationship Management (CRM)

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

  • Ensure all required order information is received and projects can be delivered within the committed timeline.
  • Complete the Discovery Phase by gathering and validating customer requirements.
  • Coordinate with customers and internal teams to ensure timely project completion.
  • Create project plans and provide regular progress reports to customers.

Customer Service

  • Handle customer calls whenever required and resolve escalated support cases.
  • Support and resolve issues escalated by the First Level Support team.
  • Ensure solutions are provided within the agreed turnaround time.
  • Maintain accurate records of all customer interactions and case activities.
  • Ensure services provided are properly billed and paid for.
  • Document issues and resolutions through Knowledge Base Articles for future reference.
  • Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

  • Plan, package, and deliver customer training sessions remotely or onsite.
  • Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
  • Prepare presentations, training materials, and videos for advanced or complex features.
  • Provide training and guidance to the First Level Support team.

Management Reporting

  • Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

  • Analyze customer requirements and prepare project specifications.
  • Perform data setup and configuration based on approved specifications.
  • Conduct code/release testing and quality assurance activities.
  • Ensure compliance with company standards and processes.

Qualifications & Experience

  • Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
  • 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
  • Freshers with excellent communication skills are also encouraged to apply.
  • Good analytical, problem-solving, and coordination skills.
  • Strong verbal and written communication skills. 
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies Pvt Ltd

Founded :
2022
Type :
Services
Size
Stage :
Profitable

About

At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.

We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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