
Client support engineer
Client Success Engineer – Refined Job Description
Job Title: Client Success Engineer
Key Responsibilities
Customer Project Management
- Ensure all required order information is received and projects can be delivered within the committed timeline.
- Complete the Discovery Phase by gathering and validating customer requirements.
- Coordinate with customers and internal teams to ensure timely project completion.
- Create project plans and provide regular progress reports to customers.
Customer Service
- Handle customer calls whenever required and resolve escalated support cases.
- Support and resolve issues escalated by the First Level Support team.
- Ensure solutions are provided within the agreed turnaround time.
- Maintain accurate records of all customer interactions and case activities.
- Ensure services provided are properly billed and paid for.
- Document issues and resolutions through Knowledge Base Articles for future reference.
- Create and modify Crystal Reports as per customer requirements.
Training & Customer Enablement
- Plan, package, and deliver customer training sessions remotely or onsite.
- Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
- Prepare presentations, training materials, and videos for advanced or complex features.
- Provide training and guidance to the First Level Support team.
Management Reporting
- Prepare and submit daily and weekly reports to management regarding project and support activities.
Data Projects
- Analyze customer requirements and prepare project specifications.
- Perform data setup and configuration based on approved specifications.
- Conduct code/release testing and quality assurance activities.
- Ensure compliance with company standards and processes.
Qualifications & Experience
- Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
- 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
- Freshers with excellent communication skills are also encouraged to apply.
- Good analytical, problem-solving, and coordination skills.
- Strong verbal and written communication skills.

About Hunarstreet Technologies Pvt Ltd
About
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
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We are looking for a talented Senior Backend Developer to join our team in developing backend servicing. As a key member of our development team, you will be responsible for cross-functional teams to design, develop, and maintain backend services and APIs using Node.js. The ideal candidate is passionate about distributed systems, has experience with backend services and is excited about optimising applications for performance, scalability, and reliability.
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write test cases for the application
automate the test cases using selennium
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Build the framework using selenium to automate the UI testing
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Implement Continuous integration and automate the regression test suite
Write code that is cross-platform and cross-device compatible
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Help develop and maintain UI component library (Windows, dialogs , complex widgets)
Advise and assist the other developers in the Desktop.
Skills required
- Very strong programming skills in UI development using Qt/C++
- A strong ability to think about components and modules as they relate to other components as part of a larger system.
- QML knowledge is a plus
- Cross platform application development knowledge is a plus, not mandatory
- A very strong attention to detail and the willingness to deliver pixel perfect UI according to the designs.
- Must have: Very strong in ModelView architecture
- Must have : In-depth C++, STL, and data structures knowledge
Desirable : Familiar with unit test frameworks like QtTest or Gtest
Desirable : Experienced with Agile methodology
Desirable : Knowledge in GIT or any other config management tool
Good understanding of object oriented techniques methodologies.
Good hands-on experience of C++ system programming and design.
Key Skills
C/C++, Qt, STL, Design, QML
Experience In product development is good to have
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- Strong analytical skills -ability to understand and analyze business requirements.
- Excellent problem solving and communication skills.
- Strong sense of teamwork, personal integrity, responsibility, and accountability
- Experience working with demanding deadlines, high workload, and some degree of conflicting priorities
- Able to learn quickly with minimal supervision
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We are searching for a Senior Full Stack developer to help us to work on our Client projects.
Job Responsibilities--
- Experience with developing real-time application & advance level web projects & mobile apps.
- Strong understanding of front-end technologies, such as HTML5 and CSS3
- Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
- Experience with working with Git(hub)
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- Passionate about learning and staying up to date with the latest technologies
- Are particular about details.
- Project Management Skills.
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- Work from home
- Internet Reimbursement
Schedule:
- Monday to Saturday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
- Masters
Experience:
- React: 2-3 years (Required)
- Node.js: 2-3 years (Required)
- Total Work: 2-4 years (Required)
- MongoDB: 2-4 Years years (Required)
- PHP (CI & Laravel) : 2-4 Years (Required)
- Good Project Management Skills.
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Experience in complete software development life cycle
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Strong analytical and complex problem-solving skills
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Solid English written and verbal communication skills
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Good Knowledge in HTML and CSS, AngularJS, Angular (2 and above versions), Typescript
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Experience in integrating RESTful API services. Solid understanding of JSON / XML data
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CodePush in the App Center and integration with VSTS is desirable
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3
Good understanding of Device-App communication protocols - Wifi, Bluetooth low energy
(BLE), USB, NFC etc.
Strong experience in integrating application with Cloud platforms.
Experience/Knowledge in firmware OTA (over the air) environment in upgrading and
debugging of software.
Experience with Third party libraries and Rest APIs.
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Good knowledge of implementing authentication and security features into the application.
Exposure to embedded Android / iOS application development is desirable.
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