IT Support Executive

Location: Hyderabad (Hybrid)

At KnackLabs, the AI innovation arm of CAW Studios, we help enterprises transform their businesses through AI Agents, Voice AI, Enterprise Automation, and AI-native products.

Our team builds production-grade AI systems that solve real-world business problems using Large Language Models (LLMs), Agentic AI, and modern engineering practices.

If you're passionate about quality and excited to work on the next generation of AI-powered applications, we'd love to hear from you.

Key Responsibilities

● Understand business requirements and create effective test scenarios and test cases.

● Perform Functional, Regression, Integration, Smoke, Sanity, Exploratory, and UI testing.

● Execute end-to-end testing for web applications, APIs, and AI-powered features.

● Validate AI-based applications such as chatbots and LLM-powered workflows for expected behavior, accuracy, and usability.

● Perform API testing using Postman or Swagger.

● Identify, report, track, and verify defects using Jira or similar tools.

● Validate application data using basic SQL queries.

● Collaborate with developers, product managers, and AI engineers in Agile teams.

● Maintain test cases, test execution reports, and QA documentation.

● Participate in sprint planning, release validation, and QA reviews. Required Technical Skills

● Good understanding of SDLC, STLC, and software testing fundamentals.

● Knowledge of Functional, Regression, Integration, Smoke, Sanity, and Exploratory Testing.

● Hands-on experience with Postman for API testing.

● Familiarity with Jira or similar bug tracking tools.

● Basic knowledge of SQL, REST APIs, JSON, and HTTP methods.

● Understanding of Agile/Scrum methodologies.

● Exposure to Selenium, Cypress, or Playwright is an added advantage.

Basic AI Knowledge (Preferred)

● Basic understanding of Artificial Intelligence, Machine Learning, and Large Language Models (LLMs).

● Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar. ● Basic understanding of prompt-based applications and AI chatbots.

● Awareness of testing AI-generated responses for accuracy, consistency, and edge cases.

● Curiosity to learn and work on AI and Agentic AI applications. Qualifications & Skills

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● 0–2 years of experience in Manual Testing (internships, academic projects, or full-time experience).

● Strong analytical and problem-solving skills.

● Excellent attention to detail and documentation.

● Good verbal and written communication skills.

● Self-driven, collaborative, and eager to learn emerging technologies.

Good to Have Manual Testing

• API Testing • Postman • Jira • SQL • REST APIs • JSON • Agile • Selenium/Cypress (Basic) • AI & LLM Basics • ChatGPT/Gemini • Prompt Validation

About the Role

We’re looking for an Elixir Developer who is passionate about building scalable, high performance backend systems. You’ll work closely with our engineering team to design, develop, and maintain reliable applications that power mission-critical systems.

Key Responsibilities

• Develop and maintain backend services using Elixir and Phoenix framework.

• Build scalable, fault-tolerant, and distributed systems.

• Integrate APIs, databases, and message queues for real-time applications.

• Optimize system performance and ensure low latency and high throughput.

• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.

• Write clean, maintainable, and testable code with proper documentation.

• Participate in code reviews, architectural discussions, and deployment automation.

Required Skills & Experience

• 2–4 years of hands-on experience in Elixir (or strong functional programming background).

• Experience with Phoenix, Ecto, and RESTful API development.

• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.

• Proficiency in PostgreSQL, Redis, or similar databases.

• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).

• Understanding of CI/CD pipelines, version control (Git), and agile development.

Good to Have

• Experience with microservices architecture or real-time data systems.

• Knowledge of GraphQL, LiveView, or PubSub.

• Exposure to performance profiling, observability, or monitoring tools.

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6. Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

 As a Sales Development Representative (SDR), you will be responsible for supporting the sales team by identifying, prospecting, and qualifying potential clients. This entry-level role is ideal for someone with 1-2 years of experience in sales development or customer-facing roles, who is looking to grow their career in SaaS sales. This position offers a fantastic opportunity to learn about SaaS sales processes, sharpen outreach skills, and build relationships with industry professionals. This position involves regular client interaction, both virtually and in-person, and requires travel. The day-to-day

Lead Generation and Outreach

● Research potential clients within target industries and initiate contact via email, phone, and social media channels.

● Qualify inbound and outbound leads based on initial criteria to identify high-potential opportunities for the sales team.

● Conduct discovery calls to understand prospect needs and determine fit with jhana.ai’s offerings. Pipeline Management

● Keep CRM records(e.g., Salesforce, HubSpot) updated with lead information, activities, and progress.

● Ensure timely follow-up with prospects and manage the lead handoff process smoothly with Account Managers.

Support Sales Strategy

● Work closely with the SDR team to align on messaging and outreach strategies that resonate with our ideal customer profiles (ICPs).

● Attend weekly meetings and actively participate in brainstorming and strategic discussions. Performance Tracking &Reporting

● Track personal outreach metrics (e.g., emails sent, calls made, meetings set) and meet or exceed weekly/monthly targets.

● Share insights from prospect interactions to help refine sales messaging and improve lead qualification criteria.

Qualifications & Skills

● Experience: 1-2 years in an SDR, customer service, or other client-facing role, ideally within the SaaS or technology industry.

● Strong Communication Skills: Excellent verbal and written communication skills with an ability to connect with people and convey value concisely.

● Adaptability and Resilience: Able to handle a fast-paced environment and manage constructive feedback, with a positive, solutions-oriented mindset

● Curiosity and Willingness to Learn: Strong interest in understanding customer needs and learning the sales process in depth.

● Organizational Skills: Ability to prioritize tasks effectively, manage time efficiently, and keep track of multiple interactions and leads.

● Tech-Savvy: Basic familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools (e.g., Outreach, SalesLoft). Comfortable with learning and using new software.

● Team Collaboration: Willingness to work closely with Account Managers, other SDRs, and Marketing to share insights and align on lead qualification strategies.

● Self-Motivated and Goal-Oriented: Driven to achieve targets, with a proactive approach to managing outreach and follow-up activities

. ● Understanding of SaaS Sales (Preferred): Basic knowledge of SaaS sales cycles and customer pain points, especially within legal or tech industries, is a plus.

• Building and sustaining long-lasting relationships with existing and potential clients.
• Conducting research on potential clients' products or services and determining the geographic location of the majority of their target customers.
• Setting up meetings with potential clients to present advertising proposals and address their concerns.
• Assisting the marketing team in the preparation of media kits and promotional plans.
• Attending sales meetings, trade shows, and training workshops as required.
• Persuading clients to purchase company advertising products and services by communicating the benefits of various types of advertising.
• Providing recommendations on suitable formats, advertising mediums, and font sizes.
• Preparing sample advertisements for clients.

DTechies is seeking a skilled WordPress Developer to join our team in Udaipur. If you're passionate about WordPress, experienced in plugin and theme customization, and adept at backend code customization, this is the role for you!

Key Responsibilities:

• Customize and implement WordPress themes and plugins according to project requirements.
• Proficient in backend code customization to enhance website functionalities.
• Collaborate with cross-functional teams to deliver high-quality web solutions.

Requirements:

• 2-3 years of hands-on experience in WordPress development.
• Expertise in WordPress plugins and theme customization.
• Strong proficiency in backend code customization.
• Solid understanding of web development technologies (HTML, CSS, JavaScript).
• Full-time, office-based role in Udaipur.

Join us in crafting exceptional web experiences using WordPress! Apply now or share this opportunity with someone who fits this role.

Responsibilities

• Writing scalable, robust,, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

Skills

• Strong knowledge of Goprogramming language, paradigms, constructs, and idioms
• Knowledge of Goroutine and channel patterns
• Experience with the full suite of Goframeworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools, such as Stringer
• Popular Goweb frameworks, such as Revel,Gin
• Router packages, such as Gorilla Mux
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Good Written and Verbal communications.

Job Description:

• Individual Contributor role reporting to Business Development Manager.
• Minimum 1 year of experience from B2B Presales/ Sales/ Business Development/ Customer Service with upselling involved.
• Communication should be above average in both Oral and written with emphasis on vocabulary.
• Should be from international focused companies/teams. Domestic also can be considered if communication is excellent.

            Involving Business Development activities for US market

• B2B sales experience (US Market)
• Build and maintain strong client relationships
• Lead Generation
• Cold calling
• Outbound sales experience
• Hard core sale
• Pre- sales / Online Marketing/ Email Marketing

• IIT/NIT Graduates Preferred
• B.E/B.Tech with 1-2 years of experience in Ruby on Rails
• Hands on experience with using libraries such as RSpec, Beanstalkd, Faye and   background processing.
• Good knowledge of at least one of the Javascript frameworks like EmberJS, AngularJS
• Have a background in functional composition of web pages using HTML / CSS, and  turning a wireframe design into a well-formatted, user-friendly responsive web page
• Follow best practices like test-driven development, continuous integration, Agile    methodology, refactoring and code standards
• Proficient understanding of code versioning tools e.g. Git, Mercurial or SVN
• Good knowledge of schema less databases such as Elastic search, redis as well as  Relational Databases such as PostgreSQL
• Excellent problem solving skills and bringing in new, innovative ideas to the table to  make the platform more productive
• Hands-on experience on deployment and maintenance of server (knowledge about AWS  and performance monitoring tools like NewRelic / CloudWatch will be a great plus)
• Should be committed to the job and the growth opportunity in a startup
• Should enjoy working as part of a team
• Should be  proactive, self-driven, and able to thrive in a fast-moving startup environment 
• Should communicate fluently and effectively in English, internally and with external partners