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IT Support Executive
IT Support Executive
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IT Support Executive

Rajnandini Rathore's profile picture
Posted by Rajnandini Rathore
1 - 5 yrs
₹2.5L - ₹3L / yr
Bhopal
Skills
Ticketing
Tech Support
Technical support
Reporting
skill iconData Analytics
Communication Skills
Effective communication

Job description:

Job Description

Company: Wenodo

Location: IT Park, Bhopal

Experience Required: 1+ Year

Wenodo is looking for a dedicated and solution-oriented IT Support Executive to join our team. If you have a passion for solving technical issues, supporting users, and ensuring smooth IT operations, this opportunity is for you!

Key Responsibilities:

  • Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Issue Resolution: Diagnose and resolve customer issues, ensuring timely solutions to enhance customer satisfaction.
  • Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and support to customers.
  • Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing tool.
  • Escalation: Identify and escalate complex issues to appropriate internal teams when necessary.
  • Feedback: Gather customer feedback and provide insights to improve products, services, and customer support processes.
  • Team Collaboration: Work closely with other departments, such as Development and other support team, to ensure a cohesive approach to customer service.

Qualifications:

  • Experience: Minimum of 1 year of experience in customer support or a related role.
  • Technical Skills: Proficiency in using ticketing tool and Microsoft Office Suite. Familiarity with support processes is advantageous.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently.
  • Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
  • Time Management: Effective time management skills, with the ability to handle multiple tasks simultaneously.

Work Location: In person

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Full Stack Developer - Averlon
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About wenodo

Founded :
2021
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Wenodo offers hospitality accounting, connected insights, payroll, & consulting services, plus Staflexx workforce management & Trakn real-time software solutions for restaurants & hotels.
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