IT Support Executive

Job Summary

We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.

Key Responsibilities

• Act as a primary point of contact for customer support requests.
• Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
• Communicate regularly with customers and provide timely updates on case progress.
• Monitor support cases and ensure proper follow-up until closure.
• Meet defined targets for response time, resolution time, quality, and customer satisfaction.

Required Skills and Qualifications

• 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
• Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
• Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
• Strong communication, analytical, and problem-solving skills.

· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.

Preferred Skills

• Experience in SaaS, ERP, CRM, or enterprise application support.
• Hands-on experience with the Salesforce Platform and Service Cloud
• Knowledge of SQL queries and database concepts.
• Experience working with support ticketing systems.
• Strong customer service and stakeholder management skills.

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position- Technical Support executive

Relevant Experience: 1-2 Years (Ed Tech ERP)

Locations- Noida

Key skills- Presentation Skill, Computer Knowledge, ERP Knowledge, Good Communication Skills, MS Excel Skills

Minimum Qualification:- Bachelor’s degree mandatory.

What we’re looking for

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Skills Required

• Good Knowledge of Windows OS and Microsoft Office 365
• Basic experience with Active Directory (user management, access control)
• Understanding of networking fundamentals (DNS, VPN, IP addressing, troubleshooting)
• Exposure to monitoring tools such as CloudWatch, Prometheus, and Grafana
• Basic understanding of application support (log analysis, issue identification, alert handling)
• Ability to read and understand application logs (especially Java-based applications)
• Basic knowledge of Java (exceptions, logs, service behaviour)
• Familiarity with Linux/Unix commands for basic troubleshooting
• Experience with ticketing tools like ServiceNow or Jira
• Understanding of incident management and SLA handling
• Basic understanding of telecom concepts — caller ID, robocalls, spam/scam labeling, and number reputation/trust scoring is a plus
• Familiarity with API testing tools like Postman to check service/endpoint availability is a plus
• 
  

Roles and Responsibilities

• Provide first-level support to end users through calls, emails, and ticketing tools, ensuring quick response and resolution
• Provide support to US-based users and stakeholders, ensuring clear communication and timely updates
• Work in US shift / rotational shifts as required to support business operations
• Troubleshoot issues related to Windows OS (Windows 10/11) and Office 365 applications such as Outlook, Teams, and OneDrive
• Manage user accounts, password resets, account unlocks, and access provisioning using Active Directory
• Install, configure, and maintain laptops, desktops, printers, and standard business applications
• Perform basic network troubleshooting including Wi-Fi, VPN, DNS, and connectivity issues
• Log, track, and update incidents and service requests in ticketing tools like ServiceNow or Jira, ensuring SLA adherence
• Take ownership of tickets and follow through until closure or proper escalation
• Escalate complex or unresolved technical and application issues to Level 2 or relevant teams with proper analysis
• Support user onboarding and offboarding activities, including system setup and access provisioning
• Monitor applications and infrastructure using tools such as Datadog, CloudWatch, Prometheus, and Grafana
• Respond to alerts and perform initial troubleshooting by analysing logs and identifying issues
• Provide Level 1 application support by validating issues, checking logs, and coordinating with DevOps or development teams
• Perform basic validation of APIs, services, and application/carrier-integration availability
• Assist in deployment validation and basic post-release checks (smoke testing)
• Work closely with DevOps, infrastructure, and application teams for faster issue resolution
• Maintain and update SOPs, knowledge base articles, and troubleshooting documentation
• Ensure adherence to IT processes, security policies, and operational best practices

Job Description – Technical Support Engineer

Job Summary:

We are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.

Key Responsibilities:

• Provide technical support to users through calls, emails, and on-site visits.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain computers, peripherals, applications, and IT equipment.
• Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.
• Log, track, and resolve support tickets within defined SLAs.
• Escalate complex technical issues to the appropriate teams.
• Maintain technical documentation and update users on issue resolution.
• Perform preventive maintenance and ensure systems are operating efficiently.

Required Skills:

• Knowledge of Windows 10/11, hardware, software, and troubleshooting.
• Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.

Experience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.

Qualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.

Job Type: Full-time / Contractual, depending on project requirements.

Company Name: WINIT (WINIT Mobile Sales Force Automation)

Qualification: Any Graduate

Work Experience: Fresher / 0–1 Year

Job Summary

We are looking for a motivated and detail-oriented Support Executive to join our support team. The role involves assisting customers and internal teams with application-related queries, issue tracking, documentation, and coordination with technical teams for timely resolution.

This position is ideal for fresh graduates who are interested in building a career in IT Application Support / Customer Support and gaining hands-on experience in a software product environment.

Key Responsibilities

• Provide first-level support to customers and internal users for application-related queries and issues.
• Receive, understand, document, and track customer-reported issues and requests.
• Log and update support tickets in tools such as JIRA or other ticketing systems.
• Coordinate with QA, Development, Product, and other internal teams for issue resolution.
• Follow up on reported issues and ensure timely communication and closure.
• Understand application workflows and assist users with basic functional queries.
• Perform basic troubleshooting and identify the nature and priority of reported issues.
• Maintain accurate records of support tickets, issue status, resolutions, and follow-ups.
• Prepare and maintain support reports, trackers, and documentation.
• Assist in release-related activities and communicate relevant updates to customers/users.
• Follow established support processes, SLAs, quality standards, and internal guidelines.
• Assist with Spanish translation of documents, emails, support communications, and basic customer interactions when required.
• Escalate complex technical or functional issues to the appropriate internal teams.
• Maintain professional and effective communication with customers and internal stakeholders.

Skills & Qualifications

• Bachelor’s degree in any discipline; graduates from Computer Science, IT, or related fields will be preferred.
• 0–1 year of experience; freshers are welcome to apply.
• Basic understanding of software applications and IT environments.
• Basic knowledge of SDLC and software support processes is an advantage.
• Familiarity with JIRA, Excel, or ticketing/support tools is an advantage.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to follow up on issues.
• Excellent verbal and written communication skills.
• Proficiency in Spanish (reading and writing); ability to support translation is preferred.
• Ability to coordinate effectively with customers and cross-functional teams.
• Willingness to learn new applications, processes, and technologies.
• Ability to work in a team-oriented and customer-focused environment.

About WINIT

WINIT is an mSFA technology company with over 25+ years of industry expertise and more than 600 success stories across mobility, digitization, and consulting. Today, WINIT is a leading mSFA provider, trusted by 75+ enterprises globally.

Our state-of-the-art support center provides 24x7 support to customers worldwide. We continuously help organizations improve their efficiency, effectiveness, market reach, brand recognition, distribution and logistics, regulatory compliance, planogram compliance, and other critical business processes through our cutting-edge WINIT mSFA application.

WINIT is committed to enabling customers to become more autonomous through continuous R&D and innovation. Our application incorporates machine learning capabilities, enabling organizations to innovate, achieve sustainable growth, and become more resilient.

At WINIT, we value diversity, continuous learning, and personal and professional growth. Our global team of passionate professionals works together to develop innovative technology solutions that address real-world business challenges.

Responsibilities :

• Client and audience query handling
• Resolving customer complaints brought to your attention
• Providing detailed information to customers
• Prompt response over Product Chat box
• Taking feedback from the customers
• Maintaining a healthy relationship with the clients

Only Surat Local candidates can apply