International Chat Support Executive

Company Description

Rootflo is an innovative AI-driven company transforming finance back offices through advanced revenue intelligence and workflow automation solutions. Specializing in empowering financial institutions, Rootflo partners with leading banks, lending platforms, and insurance companies to revolutionize their operations. Leveraging the power of artificial intelligence, Rootflo provides efficient and intelligent systems that drive business outcomes. The company is dedicated to delivering impactful advancements for modern financial processes.

About the Role

We are looking for a motivated and technically sound Junior Cloud / Infrastructure Engineer with approximately 1 year of hands-on experience in designing, deploying, and managing cloud infrastructure on AWS, GCP, or Azure using Kubernetes. The candidate will work closely with senior engineers to support and maintain scalable, secure, and highly available cloud environments while gaining exposure across the full cloud stack.

Key Responsibilities

Cloud Infrastructure

• Assist in provisioning and managing cloud resources (VMs, storage, networking, databases) on AWS / GCP / Azure in Kubernetes
• Support infrastructure-as-code (IaC) implementation using Terraform
• Monitor cloud resource usage, costs, and performance; raise alerts for anomalies
• Set up log monitoring and other tracking
• Implementing cost optimizations and efficient resource utilisation

Networking & Security

• Configure VPCs, subnets, security groups, IAM roles, and access policies
• Assist in implementing firewalls, SSL/TLS certificates, and VPN connectivity
• Support compliance and security best practices (CIS benchmarks, least privilege)

CI/CD & DevOps Support

• Work with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or similar)
• Assist in containerization and orchestration using Docker and Kubernetes (EKS / GKE / AKS)
• Support deployment automation and version control workflows

Monitoring & Incident Response

• Use monitoring tools such as CloudWatch, Stackdriver, Azure Monitor, Grafana, or Datadog
• Respond to infrastructure alerts and assist in root cause analysis (RCA)
• Participate in on-call rotations and incident triage as required

Collaboration

• Work closely with development, QA, and product teams to support release cycles
• Maintain documentation for infrastructure, runbooks, and architecture diagrams
• Participate in code reviews for infrastructure scripts and configurations

Required Skills & Qualifications

Cloud Platforms (Any One Primary)

• AWS: EC2, S3, RDS, Lambda, VPC, IAM, ECS/EKS, CloudWatch, Route 53
• GCP: Compute Engine, GCS, Cloud SQL, GKE, Cloud Functions, VPC, IAM, Stackdriver
• Azure: VMs, Azure Storage, Azure SQL, AKS, Azure Functions, VNet, AAD, Azure Monitor

Infrastructure & Automation

• Hands-on with Terraform and/or CloudFormation / ARM Templates / GCP Deployment Manager
• Proficiency in Linux/Unix system administration
• Scripting skills in Bash, Python, or PowerShell

Containers & DevOps

• Working knowledge of Docker (build, push, run, Compose)
• Basic understanding of Kubernetes concepts (pods, deployments, services, ingress)
• Familiarity with at least one CI/CD tool

Networking Fundamentals

• Understanding of DNS, HTTP/HTTPS, TCP/IP, load balancers, CDNs
• Experience with cloud-native networking (VPCs, peering, NAT gateways)

Soft Skills

• Strong problem-solving ability and attention to detail
• Good written and verbal communication
• Eagerness to learn and adapt in a fast-paced environment

Good to Have

• Cloud certification: AWS Solutions Architect Associate / GCP ACE / Azure AZ-900 or AZ-104
• Experience with GitOps tools like ArgoCD or Flux
• Exposure to service mesh (Istio, Linkerd)
• Knowledge of Ansible or Chef/Puppet for configuration management
• Familiarity with observability tools: Prometheus, Grafana, ELK Stack
• Experience with cost optimization and FinOps practices

Hiring: Maintenance Head (Residential Society)

Looking for a role where your problem-solving skills and communication actually make a daily impact?

If you have experience in customer support and can manage issues efficiently — this role is for you.

Role Overview

You will act as the single point of contact for residents, ensuring smooth day-to-day operations and quick resolution of concerns within the society.

A complete maintenance team is already in place — you will be responsible for handling, coordinating, and ensuring everything runs smoothly.

Key Responsibilities

• Handle resident complaints and service requests efficiently
• Coordinate with the existing maintenance and support teams
• Ensure timely resolution of all issues
• Communicate with residents via calls and regular follow-ups
• Maintain records of complaints and resolutions
• Oversee daily maintenance operations and service quality

Position Details

• Role: Maintenance Head
• Industry: Residential / Real Estate Management
• Openings: 1
• Male & Female both can apply

Salary

• ₹25,000 – ₹38,000 (depending on interview & experience)

Candidate Profile

• 2–5 years of experience in customer support / customer handling
• Strong communication and coordination skills
• Ability to manage complaints calmly and professionally
• Problem-solving mindset with a practical approach
• Comfortable handling multiple issues and teams

Why Join Us?

• Stable and responsible role
• Work with an already established maintenance team
• Opportunity to grow in real estate / facility management
• Direct impact on resident satisfaction and operations

About us

ProCreator is an award winning Digital Design Agency focusing on establishing an end to end product solution. Our passion for design and innovation drives us to keep learning and achieving better products. We hustle to provide the best of all worlds, be it development, design, marketing, animation or providing any business solutions for the betterment of your products and their users, by creating pleasing experiences for their users. Some of our clients we work with, WazirX, Nasscom, ITC Masterchef, Zebpay, Cholamandalam, MetaSky and many more.

Job Description

UX/UI Designer

Crafting digital interfaces that captivate, engage, and simplify

As a UX/UI Designer at ProCreator, you'll be the architect of visual storytelling. Your canvas? A spectrum of digital interfaces that captivate, engage, and simplify life for users across the globe. Whether it’s weaving the visual fabric of a landing page, crafting the intuitive flow of SaaS applications, or shaping the aesthetic pulse of mobile apps, your work will touch lives and redefine user experiences.

Requirements

What you need to bring to the ‘table’

• Design & Innovation: Create wireframes, prototypes, and visual designs that are not just visually stunning but are intuitive and user-centric.
• Collaboration & Leadership: Work alongside a talented team of designers, developers, and content strategists to bring cohesive and innovative products to life. Lead and mentor junior designers, fostering an environment of growth and creativity.
• Client Interaction: Engage with clients to understand their vision and become a bridge between their ideas and exceptional UI outcomes.
• Continuous Learning: Stay ahead of the curve, constantly updating yourself and the team on the latest trends and standards in the UI/UX universe.
• Experience & Expertise: At least 3-5 years in UI/UX design with a portfolio that showcases your flair for creating engaging user interfaces.
• Technical Proficiency: Strong skills in Figma, design system and familiarity with UX research methodologies. Bonus points for proficiency in prototyping/motion design tools.
• Communication: Excellent communication skills to articulate design choices and collaborate effectively with stakeholders.
• Mentorship: A commitment to nurturing talent, sharing knowledge, and uplifting the skills of junior designers.

What you will do

• Design & Innovation: Transform user insights into compelling design prototypes, features, and specifications. Ensure high-quality deliverables that captivate and engage.
• Collaboration & Leadership: Lead the design process from concept to final hand-off, fostering creativity and innovation within the team.
• Client Engagement: Collaborate with clients and users to understand their needs and translate them into exceptional products, websites, and applications.
• Design Systems Mastery: Develop and implement comprehensive design systems and components, ensuring consistency and scalability.
• Problem-Solving: Identify and address UX issues, utilizing user feedback and usability testing to refine and enhance the user experience.
• Mentorship: Guide and mentor a team of UX designers, promoting a collaborative and inclusive work environment.

Benefits

• Wealth-Building Opportunities: ESOPs, SAR programs, project referral bonuses, and profit-sharing.
• Ergonomic Workplace: Top-tier ergonomic chairs, standing desks, and comprehensive training programs.
• Health & Wellness: Health insurance up to INR 5,00,000, subsidized gym memberships, and full-body and eye check-ups.
• Professional Growth: Access to extensive learning courses, development funds, seasoned mentors, and the ProCreator Innovation Fund (PIF) up to INR 50,000.
• Flexible Work Arrangements: 24 Work From Anywhere (WFA) days per fiscal year.
• Team Retreats: Annual retreats focused on team-building.
• Supportive Culture: Wellness seminars, feedback-driven policies, and a supportive environment for emotional and intellectual growth.
• Mentorship & Leadership Development: Mentorship programs, design hackathons, and leadership initiatives.

Ready for the next chapter of your life?

Join ProCreator and be part of a team where creativity, innovation, and personal growth are at the forefront. Let’s create extraordinary digital experiences together!

About the Role 

We are looking for an extremely motivated individual with a proven track record to independently solve problems to work in our Founder’s Office and report directly to the CEO. As a strategist, consultant and implementer, successful candidate will drive multiple projects across growth, technology and product. The ideal candidate will have proven experience in a business consulting role, with a special focus on executive.

Job Description

Serve as liaison between the CEO, executives, senior leaders for project updates, proposals, and planning. Independently lead multiple high stake projects that impact the PnL across Growth, Technology, Operations and Product Oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning, and coordinating annual corporate meetings, and scheduling facilities. 

Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects. Willingness to develop and learn subject matter expertise in healthcare, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications. 

Requirements 

Ex Consultants from McKinsey/ Bain/ BCG or other top tier consulting firms will be preferred 

Undergraduate/ Postgraduate from top tier engineering schools like IIT/ BITs/ IIM/ ISB within 1-4 years experience will be preferred 

Minimum 2 years prior experience in strategy consulting or strong experience in leading PnL at a high growth startups or equally analytical roles preferred. 

Strong analytical ability, with excellent track record as an independent problem solver. Ability to understand large amounts of data to problem find the issue and crisply communicating to CEO will be a given. Adept at MS Excel & PPT 

Extremely agile, and enjoys working in a highly dynamic environment where there is pressure to deliver on business outcomes. Wants to be legendary every day. 

Experience in planning and leading strategic initiatives.

Job Title : Lead Generation Executive

• 
  Generate new business opportunities through cold calling
• Understand the Products features of (cloud , SAAS, SAP ect...) services, and value proposition clearly
• Develop a strategic plan to source and develop business opportunities at your assigned    accounts
• Researching potential leads from business directories, web searches, or digital resources
• Reach out to prospects via telephone and email to qualify leads
• Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
• Conduct high level conversations with senior executives in prospect accounts
• Generate marketing qualified leads that are processed as new opportunities and assign to the sales team
• Duties include driving specific sales programs, outbound calling, and prospecting to grow IT Business
• Responsible for handling initial customer sales inquiries with the goal of selling new prospects and/or upgrading existing customers' products and services
• Will have enough knowledge to understand product features and the benefits to customers along with Industry vertical
• Pitching services and generate sales lead
• Establishing and maintaining appropriate pipeline to meet the requirements of the sales targets

RF Engineer Job Responsibilities:

• Ensuring RF test equipment is calibrated to industry standards.
• Testing the performance of existing wireless products.
• Analysing RF broadcasting product and suggesting improvements.
• Troubleshooting RF tuning / antenna circuit issues.
• RF antenna design (PCB Antenna Design).
• Conducting laboratory tests on RF products.
• Ensuring regulatory standards are met.

RF Engineer Requirements:

• Bachelor's degree in Electronics engineering or a similar field.
• At least 5 years of experience as an RF engineer in the RF industry.
• Advanced knowledge of LTE and RF (Bluetooth/Wireless) networks.
• Excellent written and verbal communication skills.
• Knowledge of RF hardware systems and testing equipment.

About Vymo

Vymo is a Sanfrancisco-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo is funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically, learns from top performers, and predicts ‘next best actions’ contextually. Vymo has 100,000 users in 60+ large enterprises such as AXA, Allianz, Generali.Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.

What is the Personal Sales Assistant

A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo was engineered with a mobile-first philosophy. The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device. Explore Vymo https://getvymo.com/">https://getvymo.com/

What you will do at Vymo

From young open source enthusiasts to experienced Googlers, this team develops products like Lead Management System, Intelligent Allocations & Route mapping, Intelligent Interventions, that help improve the effectiveness of the sales teams manifold. These products power the "Personal Assistant" app that automates the sales force activities, leveraging our cutting edge location based technology and intelligent routing algorithms.

A Day in your Life 

• Design, develop and maintain robust data platforms on top of Kafka, Spark, ES etc.
• Provide leadership to a group of engineers in an innovative and fast-paced environment.
• Manage and drive complex technical projects from the planning stage through execution.
  
  

What you would have done  

• B.E (or equivalent) in Computer Sciences
• 6-9 years of experience building enterprise class products/platforms.
• Knowledge of Big data systems and/or Data pipeline building experience is preferred.
• 2-3 years of relevant work experience as technical lead or technical management experience.
• Excellent coding skills in one of Core Java or NodeJS
• Demonstrated problem solving skills in previous roles.
• Good communication skills.