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Technical support Jobs in Bangalore (Bengaluru)

32+ Technical support Jobs in Bangalore (Bengaluru) | Technical support Job openings in Bangalore (Bengaluru)

Apply to 32+ Technical support Jobs in Bangalore (Bengaluru) on CutShort.io. Explore the latest Technical support Job opportunities across top companies like Google, Amazon & Adobe.

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Bengaluru (Bangalore)
4 - 10 yrs
₹1L - ₹12L / yr
Palo Alto
Network Security
Technical support
Firewall

The Candidate Should be ready for a 3 years commitment clause.


Palo Alto firewall / Other NGFW experience of 4 years in handling technical support for customers.

Should have carried out technical support for clients via remote sessions other than on the phone and email.

Should be able to analyze technical issues and provide resolutions. Should have experience in guiding team members

technically in terms of problem resolution and skill set building.

Should be able to communicate well. 

 

 

 

Key responsibilities of the job

  • Understand the Palo Alto All Features basic configurations.
  • Verify the support contract before accepting the case.
  • Analyze and understand the client requirement or issue before going to session.
  • Collect the required error log or issue snapshots for analyzing the issue.
  • Understand the client request, and check Basic configuration related to issue.
  • Verify the traffic logs or System Logs for basic identification of issue.
  • Collect the packet capture and Counters for identification of issue at packet level.
  • Retrieve and install the Firewall licenses.
  • Verify the resource utilization & Counters from CLI for hardware related cases.
  • Firewall HA configurations.
  • Log Forwarding, Email Scheduler Report generations.
  • Import and export firewall configuration.
  • Boot the firewall into maintenance mode for configuration restoration or Factory reset.
  • Take Configurations backup before performing any changes at client firewall.
  • Generate Tech Support File from the Firewall
  • Refer to relevant KB or live community discussion related to the issue for better troubleshooting.
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Wolken Software

at Wolken Software

4 recruiters
Seema S
Posted by Seema S
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹15L / yr
MySQL
Java
Linux/Unix
Product support
Technical support

About Company:

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.


Job Description:

Need to Understand the product and features, to demonstrate to the end users.

- Sound knowledge of Java and SQL

- Need to Analyze and Resolve the Product specific queries, MySQL.

- Consistently Deliver customer requirements.

- Engage with the Development team and manage the progress of cases.

- Should be able to cope with a high-pressure work environment.

- Work model will be 24X7.


Must require

- Good communication both verbal and written

- Analytical skills

- Team player.

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Kloud9 Technologies
Seeta Kapilavai
Posted by Seeta Kapilavai
Bengaluru (Bangalore)
6 - 12 yrs
₹10L - ₹20L / yr
Technical support

About Kloud9:

 

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

 

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

 

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

 

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

 

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.


What we are looking for:


-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders


Why Explore a Career at Kloud9:

 

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

 

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MNC
Bengaluru (Bangalore)
2 - 6 yrs
₹4L - ₹10L / yr
SAP
SAP implementation
Technical support
SAP Credit Management

Job Description

 

Work location: Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: Rotational 

Total experience required: 2- 6 yrs 

 

SAP Concur L2 Technical Support:

  • Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.

  • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)

  • Conduct initial testing of the product configurations.

  • Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.

  • Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.

  • Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.

  • They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.

Skills

SAP CONCUR

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Paytm

at Paytm

41 recruiters
Anuj Kanojia
Posted by Anuj Kanojia
Noida, Delhi, Gurugram, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai
3 - 6 yrs
Best in industry
Linux/Unix
SQL
Shell Scripting
API
MySQL
+5 more
About Us:
 
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
 
About the role: As a Techops Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
 
Expectations/ Requirements  
·          Educational qualification: BE/ B.tech/ MCA/ M.tech.
·          3-6 years of overall Experience.
·          2+ year of experience in Linux and SQL.
·          2+ year of experience in Scripting python / shell / Bash.
·          Self-motivated, ability to do multitasking efficiently.
·          Should be very good in MySQL / SQL
·          Basic Linux OS knowledge
·          Handson experience on Shell/UNIX commands.
·          Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
·          Knowledge on Incidents and escalation practices.
·          Ability to troubleshoot issues and able to handle different types of customer inquiries.
·          Technical knowledge about the relational database.
·          Should have worked in project management tools like confluence, JIRA.
·          Excellent written and oral communication skills
 
Skills Required:
 
- Self-motivated, ability to do multitasking efficiently.
- Should be very good in MySQL / SQL
- Basic Linux OS knowledge
- Handson experience on Shell/UNIX commands.
- Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
- Knowledge on Incidents and escalation practices.
- Ability to troubleshoot issues and able to handle different types of customer inquiries.
- Technical knowledge about the relational database.
- Should have worked in project management tools like confluence, JIRA.
- Excellent written and oral communication skills
 
 
Why join us
·       A collaborative output driven program that brings cohesiveness across businesses through technology 
·       Improve the average revenue per use by increasing the cross-sell opportunities
·       A solid 360 feedbacks from your peer teams on your support of their goals
·       Respect, that is earned, not demanded from your peers and manager
 
 
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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Stan

at Stan

Pragya Singh
Posted by Pragya Singh
Bengaluru (Bangalore)
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
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Pathfinder Solutions

at Pathfinder Solutions

1 recruiter
Ekta Gupta
Posted by Ekta Gupta
Bengaluru (Bangalore)
1 - 4 yrs
₹1L - ₹4L / yr
Cisco Certified Network Associate (CCNA)
Technical support

Responsibilities:

  • Providing primary backup for networks should they fail.
  • Ensuring the effective administration of a new business network.
  • Performing troubleshooting on all programs when required.
  • Preparing post-mortem reports and performing trend analysis when there are system failures.
  • Developing proposals and helping to finalize opportunities that reduce expenses.

 

Requirements:

  • CCNA certified.
  • Around 1 year of experience in Network Operations.
  • Excellent communication skills.
  • Candidate with networking certification is preferrable.
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Borderless Softech Pvt Ltd
Madri Prasad
Posted by Madri Prasad
Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹12L / yr
Technical support
Financial services
Amazon Web Services (AWS)
Web applications

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

  • Handling On-call production support, Change and Incident Management for critical systems.
  • Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
  • Prepare, evaluate and maintain tools supporting and process automation for software product release.
  • Perform with project teams to identify apt build schedule and initiate packaging and build process.
  • Drive projects that improve support-related processes and technical support experience.
  • Manage build automation and integration tools (Jenkins, Maven) and processes.
  • Create scripts to automate build processes to improve organizational performance.
  • Demonstrate technical, analytical and problem-solving skills.
  • Providing support in the form of procedural documentation.
  • Drive development team towards best-in-class, continuous integration/delivery tools and procedures.
Implement and maintain tools to further automate build, release packaging, deployment and configuration management processes.
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Mphasis
Agency job
via Asvatthah by Surendhar D
Pune, Chennai, Bengaluru (Bangalore), Noida
4 - 15 yrs
₹7L - ₹30L / yr
Java
J2EE
Microservices
application support
PL/SQL
+5 more
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
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Truemeds India

at Truemeds India

3 recruiters
Mangesh Toraskar
Posted by Mangesh Toraskar
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Data Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

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NA

at NA

Agency job
via Talent folks by Rijooshri Saikia
Bengaluru (Bangalore)
6 - 10 yrs
₹8L - ₹10L / yr
Project Management
IT project management
Hardware
Application server
Technical support
+1 more
Looking at IT Infrastructure, Application and Hardware Administration, tracking of renewals of software/hardware, technical support, vendor interaction and project priority tracking. Manage team and availability of infrastructure to ensure 99% plus uptime. Help to manage project priorities and integrations. ( If we get a Tech Support Manager then also it should work.)
Read more
Bengaluru (Bangalore)
19 - 20 yrs
₹12L - ₹15L / yr
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Microsoft Windows Azure
Infrastructure
Databases
+9 more

 

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India



Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!


Your Impact:


We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.


You Will:

 

Lead, inspire, and influence to make sure your team is successful

 

Partner with the recruiting team to attract and retain high-quality and diverse talent

 

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

 

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

 

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.


You'll need:

 

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

 

Strong fundamentals in distributed systems design and development

 

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

 

Experience running production services in Public Clouds such as AWS, GCP, and Azure

 

Experience with running large stateful data systems in the Cloud

 

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

 

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

 

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.

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Bengaluru (Bangalore)
2 - 6 yrs
₹20L - ₹25L / yr
Technical support
Customer Support
Javascript
  • Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
  • Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
  • Participate in solution development and publications for the company knowledge base resources 
  • Report common user issues, suggest product improvements and convey important product feedback 
  • Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
  • Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

 

Our Ideal Candidate:

  • Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
  • Preferably someone from Engineering / MCA background
  • Possesses thorough knowledge of Javascript, CSS & HTML 
  • Gets a thrill in solving everyday problems. 
  • That zeal to not let go of a customer without a solution. 
  • Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
  • Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

 

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Ashnik
Agency job
via InvokHR by Sandeepa Kasala
Bengaluru (Bangalore)
2 - 10 yrs
₹3L - ₹8L / yr
Technical support
Tech Support
Elastic Search
Python
Relational Database (RDBMS)
+1 more
Technical Support Engineer – Elastic

 

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

 

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

  • Be the First point of contact for support queries
  • Be responsible for solving customer queries and tickets in timely manner.
  • Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
  • Log monitoring, event monitoring and resolving tickets in defined SLA.
  • Apply updates and patches to keep the software up-to-date in line with organizational policies
  • Provide support for installation and configuration.
  • Monitor and identify areas of performance improvement
  • Identify and write scripts for automating support tasks.
  • Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

 

ESSENTIAL SKILLS

  • Hands-On experience and skills in Linux operating system
  • Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
  • Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
  • Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
  • Experience in NoSQL or RDBMS technology is desirable
  • Python/Node.js or relevant data processing programming experience is preferred.
  • Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
  • Knowledge of real-time data collection with various data sources.
  • Experience in deploying scalable Elastic cluster is desirable

 

QUALIFICATION AND EXPERIENCE

  • 2 -4 years of experience in technical support role.
  • At least 2+ years experience working across multi-cultural and geographically distributed teams
  • Experience in trouble shooting, maintaining and supporting production setup
  • Engineering or equivalent degree
  • Ability to interact effectively with customers for problem resolution.
  • Sense of urgency and ownership to get problems solved in timely manner
  • Attention to details.
  • Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

 

 

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Read more
Velocity Services

at Velocity Services

2 recruiters
chinnapareddy S
Posted by chinnapareddy S
Bengaluru (Bangalore)
3 - 7 yrs
₹15L - ₹25L / yr
Technical support
Tech Support
Python
Ruby on Rails (ROR)
Javascript
+6 more

Technical Support Engineer, Velocity

Responsibilities

  • Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

  • Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

  • Understand the technical application of the Velocity suite of products and services

  • Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

  • Write it Down: identify and create documentation that Empower Others 

 

What do you need?

  • 3+ years of relevant experience in Customer Success

  • Have an understanding of web applications, REST APIs, DB Systems

  • Experience with JavaScript, Ruby, Perl, or Python programming

  • Prior knowledge of DBMS, SQL

  • Past experience of using tools like Postman, Kibanna, 

  • Strong analytical and problem solving skills.

  • Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

  • Team player with solid communication and presentation skills

  • Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

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SaaS Labs

at SaaS Labs

3 recruiters
Neha Bhaidkar
Posted by Neha Bhaidkar
Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹8L / yr
Technical support
Tech Support
SQL
HTML/CSS
PHP
+1 more

Responsibilities

  • Act as a bridge between the L1 Support team and the Engineering team
  • Second level troubleshooting of the issues raised by L1 agents
  • When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
  • Work with the Product team to prioritise the issues
  • Work with upstream providers to prioritise concerns and get a closure on the same
  • Reduce the overall time to resolve for tickets raised as bugs
  • Work with CSMs and Product team to help prioritise the feature requests raised by the customers
  • Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
  • Review the solutions documentation from technical standpoint and keep it up to date

    Qualifications

    • Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
    • Hands-on experience with SQL, HTML, PHP, Javascript
    • Expertise in finding creative solutions to effectively address customer concerns
    • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
    • Demonstrable ability to handle various tasks or projects with changing priorities.
    • Familiarity with support systems like Intercom, Zendesk etc.
    • Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus
Read more
Semperfi Solution

at Semperfi Solution

1 recruiter
Ambika Jituri
Posted by Ambika Jituri
Bengaluru (Bangalore)
3 - 4 yrs
₹5L - ₹10L / yr
JDBC
MFT
ESB
Web
SAP
+2 more

Job Description:


- Experience as a Web Methods Developer with both MFT and JDBC adapter 

experience

- Experience in Web Methods Integration 9.x, 10.x/above.

- AS2 transmission with partners.

- Working experience in webMethods designer, Integration Server, Web Services 

(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter, 

Web Methods Test Suit and MQ Adapters.

- Hands on building BPM and TN integrations. Must have built process models in 

deployed them till production.

- Hands on CAF. Must have built custom pages on CAF and deployed then till 

production.

- Knowledge on Scrum methodology.

- Basic Fundamental understanding, logical reasoning, problem solving approach.

- Excellent communication.

- Good Problem Solving Approach 

 

Primary Skills :


- Experience as a Web methods Developer with both MFT and JDBC adapter 

experience

- RESTful service development

- In-depth ESB knowledge

- Experience in SAP adapters


 
Kindly revert with your updated resume 
 
 
THANK YOU 
Read more
Infinite Computer Solutions
Bengaluru (Bangalore)
7 - 15 yrs
₹8L - ₹30L / yr
EMC Avamar
Technical support
Tech Support
Backup

Fixed Shift time: 9 PM – 6 AM

Prior Experience:

7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar

Skills / Project Experience - required:

  • Backup and Storage – EMC Avamar
  • VMWare, Virtualization Experience,
  • storage tool- EMC SAN ( Unity, VNX) -
  • VMWare and SAN management and concepts
  • Expert in Shell, Perl, and/or Python scripting
  • IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
  • Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
  • Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
  • Strong problem solving and communication skills
  • Experience with Linux servers in virtualized environments
  • Familiarity with the fundamentals of Linux scripting languages
  • Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
  • Familiarity with load balancing, firewalls, etc.
  • Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
  • Hands on experience with MySQL and/or MariaDB
  • Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
  • Knowledge of servers and switches
  • Experience with virtualization technologies, such as Xen
  • Ability to build and monitor services on production servers

Skills / Project Experience - good to have knowledge on:

  • RedHat, CentOS, Ubuntu, SUSE, etc.
Read more
SyndicationPro

at SyndicationPro

2 recruiters
FirstPrinciples Hiring
Posted by FirstPrinciples Hiring
Remote, Bengaluru (Bangalore)
1 - 2 yrs
Best in industry
Customer Support
Technical support
Data migration
Customer Service
Customer Success
+6 more

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more
ashnik
Bengaluru (Bangalore)
2 - 10 yrs
₹2L - ₹10L / yr
Technical support
Tech Support
Python
NodeJS (Node.js)
NOSQL Databases
+5 more

Job Description

Technical Support Engineer – Elastic Stack

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

RESPONSIBILITIES

· Be the First point of contact for support queries

· Be responsible for solving customer queries and tickets in timely manner.

· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.

· Log monitoring, event monitoring and resolving tickets in defined SLA.

· Apply updates and patches to keep the software up-to-date in line with organizational policies

· Provide support for installation and configuration.

· Monitor and identify areas of performance improvement

· Identify and write scripts for automating support tasks.

· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

· Hands-On experience and skills in Linux operating system

· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.

· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.

· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards

· Hands-On experience of Linux operating system

· Experience in NoSQL or RDBMS technology is desirable

· Python/Node.js or relevant data processing programming experience is preferred.

· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.

· Knowledge of real-time data collection with various data sources.

Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

· 2 -4 years of experience in technical support role.

· At least 2+ years experience working across multi-cultural and geographically distributed teams

· Experience in trouble shooting, maintaining and supporting production setup

· Engineering or equivalent degree

· Ability to interact effectively with customers for problem resolution.

· Sense of urgency and ownership to get problems solved in timely manner

· Attention to details.

· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

Location: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Read more
CommVault Systems
Bengaluru (Bangalore)
5 - 8 yrs
₹10L - ₹18L / yr
Technical support
Tech Support
Virtualization
Hyper V
VMWare
+1 more
Customer Support Associate - Client Group
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Read more
Remote, Bengaluru (Bangalore)
1 - 4 yrs
₹1.5L - ₹3L / yr
Technical support
Hardware troubleshooting
Troubleshooting
voice process
cots

RESPONSIBILITIES:

  • Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project.
  • Manages user expectations regarding appropriate milestones and deadlines.
  • Assists in training, work assignment and checking of less experienced developers.
  • Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
  • Performs estimation efforts on complex projects and tracks progress.
  • Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Documents evaluate, and researches test results; documents evolution of testing scripts for future replication.
  • Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies.

Detailed Job Description:

  • Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments.
  • Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements.
  • Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy.
  • Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
  • Should involve in Unit Testing, Test Coverage, and Code Review.
  • Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments.
  • Responsible for ensuring the quality of their own work as well as the work of the development team.
  • Development responsibilities include doing code review/bug analysis, analyzing development and impacts.
  • The candidate should have strong programming, debugging experience, and excellent problem-solving skills.

 

Read more
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
ITIL
Interactive voice response
Voice of the customer
Voice processing
+1 more
we are looking for technical support engineer who has international voice experience.
Good experience in ITIL, Handling US/UK Clients
Good experience in Hardware Troubleshooting
Read more
Hasura

at Hasura

1 video
1 recruiter
Sushma Bhaskar
Posted by Sushma Bhaskar
Remote, Bengaluru (Bangalore), San Francisco
3 - 7 yrs
₹20L - ₹40L / yr
Presales
Sales
IT Solutioning
Solution architecture
Sales Operations
+9 more
GraphQL is changing the way developers & teams are building software today. Realtime GraphQL paired with event-driven programming that ties together serverless computing on the backend is creating a new way to develop applications, with more power in the hands of the application developer.

Hasura is an open-source project at the intersection of the GraphQL and serverless movements and empowers developers to build powerful and scalable applications easily. Our technology gives teams instant realtime GraphQL APIs and event-sourcing for serverless on a database in a manner is high-performance, low-footprint, and horizontally scalable out-of-the-box.

Hasura is being adopted by developers in startups as well as some of the largest Fortune 500 companies today. We are very excited to be at the intersection of these 2 massive ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey!


Brief Overview:

As a solutions engineer, your main responsibility will be to partner at the architecture and engineering level with users and customers to help them understand and unlock the value created by Hasura.

You will be working primarily with large enterprise teams. You will seek to understand their challenges and context, and architect and engineer solutions that help them best leverage a Hasura deployment.

Depending on requirements, you may either work with a particular customer for significant periods of time, or with multiple customers. In each case, you will prioritize creating long-term relationships with our customers and providing genuine value.

Internally, you will work very closely with the sales and product teams and will have a significant influence on refining sales processes and the roadmap.


What we are looking for:

  • Prior experience with one or more of the following:
    1. Enterprise technology teams
    2. Technology consulting
    3. A pre-sales or post-sales role
  • Experience working on client facing engagements.
  • Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
  • Creative problem-solving skills.
  • Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
  • Very good written & spoken communication skills in English.
  • For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.


Qualifications:

  • Prior experience in a developer tools company.
  • Experience working with any of the following technologies:
    1. GraphQL
    2. Docker
    3. Kubernetes
    4. Postgres
    5. Frontend frameworks such as React, Angular, Javascript
  • Experience with any of the following:
    1. Setting up and maintaining CI/CD pipelines
    2. Setting up and maintaining test suites
    3. Setting up and managing infrastructure
    4. Database admin


Location:

  • Openings available:
    1. In office in San Francisco, US
    2. In office in Bangalore, India
    3. For remote work based out of the US


Working at Hasura:

At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem.

As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura.

We are an equal opportunity employer and do not tolerate discrimination of any kind.


Applying:

We’d love to hear from you. Even if you don’t fulfil 100% of the above requirements, or are unsure about whether this would be the right fit, please do reach out to us with your questions!

About Hasura:
Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.
Read more
Bengaluru (Bangalore)
4 - 10 yrs
₹5L - ₹14L / yr
Mainframe
Technical support
Production support
IBM DB2
JCL
+4 more
We are looking for "Mainframe Production Support Analyst" for "Bangalore" Location.

PLease find the details below:

1) Exposure in Mainframe Production Support along with  Mainframe Development.
2) Exposure in java Migration system.
3) strong in cobol, jcl and db2.
4) strong interpersonal skill
Read more
CommVault Systems
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
Read more
Cognicept

at Cognicept

1 video
1 recruiter
Abhinandan Karki
Posted by Abhinandan Karki
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹3L / yr
Technical support
Customer Support
Customer Service
Job Description:
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.

Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.

Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Read more
Remote, Bengaluru (Bangalore)
0 - 6 yrs
₹2L - ₹5L / yr
Technical support
Communication Skills
Voice processing
Customer Support
Business Process Outsourcing (BPO)

Dear Candidates,

 

Greetings from Black and White Business Solutions

 

We have huge openings for "Domestic & International Voice Process"

 

 

 

Eligibility Criteria:

 

10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

Good communication skill.

 

 

Work Location: All over bangalore

 

Interview Location: Indiranagar

 

Salary Package:13000-31000 + Incentives Based on your Interview Performance

 

 

Job Description:

 

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries

. • He/She must show the willingness to learn new things every time and then.

Must discuss every matter with its supervisor or team leader to get any issue sorted

Giving a resolution to the customers or clients should be the whole and sole responsibility.

Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

 

Interested Candidates Please drop your updated CV to the Below

 

Looking for immediate joiners.

 

Thanks & Regards

Meghala

 

Read more
Goodera

at Goodera

4 recruiters
Rahul Agarwal
Posted by Rahul Agarwal
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹4L / yr
Technical support
Communication Skills
Hard working
Responsibilities: - Provide technical support for customers to support product processes- Address all product-related queries on time- Train customers to use products effectively- Provide developers with customers- feedback to help identify potential new features or products- Report on product performance- Identify solutions to reduce support costs- Analyze customers- needs and suggest upgrades or additional features to meet their requirements- Liaise with the sales department to win new business and increase sales- Establish best practicesRequirements : - Proven work experience as a Technical account manager- Solid technical background with hands on experience in digital technologies- Familiarity with software and development lifecycle- An ability to gasp customers- needs and suggest timely solutions- Excellent verbal and written communication skills- Strong analytical and problem-solving skills- BSc degree in Computer Science or relevant field
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Reqroots

at Reqroots

7 recruiters
Gayathri G
Posted by Gayathri G
Bengaluru (Bangalore)
1 - 4 yrs
₹6L - ₹8L / yr
Technical support
NetApp
Data storage
Network
  • Strong technical knowledge in software, hardware, and networking
  • Prior experience in Customer service or call center environment
  • IP protocol and network experience highly desirable
  • Working knowledge of NetApp technical systems (6 months or more)
  • Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
  • Sound problem solving skills with linear and logical troubleshooting skills
  • Process knowledge, assessment, design and documentation skills
  • Strong oral and written communication skills
  • Solid analytical, technical, and project management skills
  • Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently with minimal supervision
  • Must be available weekends
  • Languages: B2 English
Read more
Pickcel

at Pickcel

1 recruiter
Insha Khaki
Posted by Insha Khaki
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹5L / yr
Technical support
Communication Skills
Client Servicing
1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership
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