Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About MpleAI
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PythonPosition Overview
We are seeking a skilled Python Developer with expertise in LangGraph and LangChain to join our dynamic team at InfoSec Ventures, a leading technology company dedicated to pioneering advancements in cybersecurity and data protection. In this role, you will leverage your programming skills to develop powerful applications that enhance our product offerings and deliver exceptional value to our clients.
Key Responsibilities
- Design, develop, and maintain Python applications utilizing LangGraph and LangChain to improve data processing and analytics capabilities.
- Collaborate with cross-functional teams to gather requirements and deliver innovative solutions aligned with project goals.
- Optimize existing software and applications to enhance performance and scalability, ensuring robust functionality across various platforms.
- Implement best practices in coding and application development, including version control and unit testing, to ensure high-quality deliverables.
- Troubleshoot, debug, and resolve software defects and issues promptly.
- Stay up-to-date with the latest industry trends and technologies, particularly in Python development and language processing frameworks.
- Participate in code reviews and provide constructive feedback to foster a culture of continuous improvement within the development team.
- Document development processes, code changes, and project updates to support team collaboration and knowledge sharing.
Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3+ years of experience in Python development, with a strong focus on backend programming.
- Proven expertise in LangGraph and LangChain frameworks.
- Strong understanding of software development methodologies and tools, including Agile practices.
- Experience with database management systems (e.g., SQL, NoSQL) and data structures.
- Excellent problem-solving skills and ability to work independently as well as in a team environment.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
Preferred Qualifications
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
- Experience in developing APIs and integrating third-party services.
- Knowledge of machine learning libraries and frameworks (e.g., TensorFlow, PyTorch) is a plus.
- Contributions to open source projects or involvement in the tech community is highly regarded.
What We Offer
- Competitive salary commensurate with experience.
- Opportunities for professional growth and development in the fast-evolving field of cybersecurity.
- A dynamic work environment that promotes innovation and creativity.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- A vibrant company culture that values teamwork, diversity, and employee well-being.
- Join us at InfoSec Ventures and be part of a team that is shaping the future of technology and cybersecurity.
VP Partnership and Alliances
Reporting: President marketing
Job description
The role of the Sponsorship Manager will be to secure new Sponsorship alliances for existing festivals which has been largely untapped in the past. As part of the team you will be instrumental in establishing best practice in winning new business and creating consultative thought leadership sales packages for big ticket spenders. You will work closely with the Project Heads
Key Responsibilities:
• The role of the Sponsorship Manager will be to secure new Sponsorship alliances for existing festivals which has been largely untapped in the past. As part of the team you will be instrumental in establishing best practice in winning new business and creating consultative thought leadership sales packages for big ticket spenders. You will work closely with the Project Heads
• Responsible for selling our festivals to prospective sponsors and alliance partners against agreed targets. Work on achieving & fulfilling the set targets by the HOD(Individual& Team targets)
• To contribute towards brand and product positioning and develop market strategies for getting sponsorship for our festivals
• Brainstorming with the production head & the festival team on the festival ideas and then accordingly make the festival pitching and presentation
• Responsible for Relationship building & key account management with the existing clients to get more business
• To understand thoroughly and establish appropriate channels/mediums of reaching the target audience keeping the budget in mind.
• Required to be networked into market to not only connect with prospective sponsors and marketing agencies but keep informed of the competitive environment
• Working towards delivering the set team target and individual targets for the year.
• Guiding the team towards achieving the team targets.
• Liaising with colleagues and team members, Festival Team & Design Team for the marketing collaterals & presentations
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field (Master's degree is a plus).
- Proven experience of min 10 years in sponsorship acquisition or sales, with a track record of securing high-value sponsorships. Strong negotiation and communication skills.
- Excellent networking and relationship-building abilities.
- A solid understanding of marketing and branding principles.
- Results-driven with the ability to work independently and meet revenue targets.
- Knowledge of industry trends and best practices in sponsorship acquisition.
Docker
Kubernetes● Research, propose and evaluate with a 5-year vision, the architecture, design, technologies,
processes and profiles related to Telco Cloud.
● Participate in the creation of a realistic technical-strategic roadmap of the network to transform
it to Telco Cloud and be prepared for 5G.
● Using your deep technical expertise, you will provide detailed feedback to Product Management
and Engineering, as well as contribute directly to the platform code base to enhance both the
Customer experience of the service, as well as the SRE quality of life.
● The individual must be aware of trends in network infrastructure as well as within the network
engineering and OSS community. What technologies are being developed or launched?
● The individual should stay current with infrastructure trends in the telco network cloud domain.
● Be responsible for the Engineering of Lab and Production Telco Cloud environments, including
patches, upgrades, and reliability and performance improvements.
Required Minimum Qualifications: (Education and Technical Skills/Knowledge)
● Software Engineering degree, MS in Computer Science or equivalent experience
● Years of experiences as an SRE, DevOps, Development and/or Support related role
● 0-5 years of professional experience for a junior position
● At least 8 years of professional experience for a senior position
● Unix server administration and tuning : Linux / RedHat / CentOS / Ubuntu
● You have deep knowledge in Networking Layers 1-4
● Cloud / Virtualization (at least two): Helm, Docker, Kubernetes, AWS, Azure, Google Cloud,
OpenStack, OpenShift, VMware vSphere / Tanzu
● You have in-depth knowledge of cloud storage solutions on top of AWS, GCP, Azure and/or
on-prem private cloud, such as Ceph, CephFS, GlusterFS
● DevOps: Jenkins, Git, Azure DevOps, Ansible, Terraform
● Backend Knowledge Bash, Python, Go (other knowledge of Scripting Language is a plus).
● PaaS Level solutions such as Keycloak for IAM, Prometheus, Grafana, ELK, DBaaS (such as MySQL,
Cassandra)
About the Organisation:
The team at Coredge.io is a combination of experienced and young professionals alike having
many years of experience in working with Edge computing, Telecom application development
and Kubernetes. The company has continuously collaborated with the open source community,
universities and major industry players in furthering its goal of providing the industry with an
indispensable tool to offer improved services to its customers. Coredge.io has a global market
presence with its offices in US and New Delhi, India.
Roles and Responsibilities
How to know if you are the one we're looking for? You are the one if you have extensive knowledge of the latest SEO Trends and online marketing channels.
Developing SEO-based content like Blogs, Guest Blogs and PR and s. Optimize content considering SEO and Google Analytics.
Accountable for all initiatives to drive traffic, engagement, and leads, that deliver sales and customer retention.
Depth of understanding and knowledge of organic search trends, including search engine algorithm changes, and the latest tools and technologies.
Create and launch SEO campaigns, identify areas of improvement, and optimize the site's performance and rankings in major search engines.
Handy experience in operating various marketing tools.
Other Skills: link building, keyword research, Google search console, Google Analytics, Website analysis tools.
Desired Candidate Profile
Ability and desire to strive for excellence.
Self-initiative, determined, and tech-savvy to the core.
SEO, SEM, Google Analytics, Website Designing, Graphic Designing.
Handy experience in operating various marketing tools.
Excellent Rank Producing, On page Off Page promotion, Link Building, and Back link Building.
a plus for channels such as SMO, PPC, Email Marketing and Content Marketing.
● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.
Experience: 1year+ in Banking sales such as personal loans, and home loans.
React.js
Javascript
Redux/FluxResponsibilities
- Translate functional requirements into technical design
- Interact with clients and internal stakeholders to understand the visulaisation and platform requirements in detail
- Design, Develop and Deliver reusable components and front-end libraries
- Translate designs and wireframes into high quality code
- Optimise components for maximum performance across a vast array of web-capable devices and browsers
- Work closely with QA team and ensure the application is bug-free
Candidate Requirements
- Strong knowledge for charts
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimisation
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
- Good understanding of asynchronous request handling, partial page updates, and AJAX4Familiarity with browser testing and debugging
Java
Spring Boot
Flutter
Ruby on Rails (ROR)• 2 - 5 years of experience building React and/or Mobile Applications
• 5-8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting, and monitoring
• Deep exposure to cloud services, preferably Azure
• Preferably worked in the Finance/Retail domain or other similar domains with complex business
requirements.
• Hands-on skills combined with leadership qualities to guide teams.
Location – Bangalore, Mumbai, Gurgaon
Functional / Technical Skills:
• Strong understanding of networking fundamentals
o OSI Stack, DNS, TCP protocols
o Browser rendering and various stages of execution
• Good understanding of RESTful APIs, GraphQL and Web Sockets
• Ability to debug and profile Web/Mobile applications with Chrome DevTools or Native profilers
• Strong understanding of Distributed Systems, Fault Tolerance and Resiliency. Exposure to setting up
and managing Chaos is a plus.
• Exposure to Domain Driven Design (DDD), SOLID principles, and Data Modelling on various RDBMS,
NoSQL databases.
• Ability to define and document performance goals, SLAs, and volumetrics. Creating a framework for
measuring and validating the goals. Work with teams to implement and meet them.
• Create automation scripts to measure performance. Making this part of the CI/CD process.
• Good understanding of CNCF projects with a specific focus on Observability, Monitoring, Tracing,
Sidecars, Kubernetes
• Tuning of Cloud-native deployments with a focus on Cost Optimization.
• Participate in architecture reviews to identify potential issues, and bottlenecks and provide early guidance.
• Deep knowledge of at least 2 different programming languages and runtimes. Any two of Ruby, Python,
Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
• Excellent verbal and written communication
• A mindset to constantly learn new things and challenge the Status Quo.
Python
PHP
PostgreSQL
LaravelRole: Application Architect
Job Description:
Key Responsibilities:
- Understand requirements, functional and non-functional requirements, and devise end to end approach and strategy to modernizeapplications
- Plan, Design, and develop architectures for highly available, scalable, and secure enterprise systems
- Ideate and drive automation, lead PoVs point of view / PoCs Proof of concept/lead in the development of minimal viable product
- Identify risks, and issues, and work on a mitigation plan
- Able to review enterpriseapplicationportfolios and be able to provide application rationalization and modernization strategies
- Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for anapplicationor group of applications.
- Assist in facilitating impact assessment efforts and in producing and reviewing estimates for work requests.
Technical Experience:
- Highly experienced withapplicationarchitecture capabilities with cloud-native architectures, microservices, and serverless architectures
- Understanding of Domain-driven design, Event-drivearchitecture
- Equipped with in-depth experience in developingapplicationswith either PHP/Python or databases such as PostgreSQL, MySQL, etc.
Professional Attributes:
- Candidate should have good communication skills
- Candidate should have good documentation and presentation skills
- Candidate should be a team player and must be able to collaborate and network with different teams
- Highly motivated and should work with minimum supervision and unclear requirements
Android Development
KotlinJavaINTRODUCTION:
i-Lanam was established in the year of 2020 with an insight to provide a
competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to established this company.
SPECIALISATION:
Whatever be the size, complexity or requirement of your mobile application,
i-Lanam Technologies is a one-step solution in developing the finest Android,
iOS, React Native, PHP Application.
- iPhone Application Development
- Android Application Development
- Web Development
- UI/UX Design
- IT Market Solution
- IOT (Internet of Things)
Canada Office
182 Central Ave, 3, London, Ontario N6A 1M7, CA
Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015,IN
Required Qualifications:
- 2 Year’s proficient experience with Kotlin
- Ability to use the Android Studio, including the Android SDK & Android NDK, with ease
- Experience with third-party libraries and APIs
- Experience publishing a high-quality android application to the Google Play Store
- FFMPEG(Build own library)
- GL-transition with FFmpeg
- GpuImage & Basic about OpenGL(glsl)
- Strong knowledge of Bitmap related operations
- Gesture related operations
- Good knowledge about memory management
- Proficient understanding of code versioning tools, such as Git
Roles and Responsibilities:
- Research new applications concept, design, development for apps like Photo-Video making
- Train juniors for new and redesign features of mobile apps, manage their queries
- Coordinating with team members across the organization for efficient work progress
- Ensure applications are properly integrated with Android APIs
- Communicate thoroughly with the back-end department to help build a best-practice RESTful API
- Communicate effectively with stakeholders to manage expectations
- Should be able to work as an independent contributor and also lead the team of junior Java/Android
Qualification:
- Bachelor’s degree in Computer Science, IT or related fields
1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon