
Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

About MpleAI
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Job Title: Business Development Executive – Schools
Location: Faridabad (with Travel Across North, West & Central India)
Experience: Minimum 5 years in B2B or Institutional Sales (School Sales Preferred)
Age: Minimum 30 years
Education: MBA preferred
Salary: ₹25,000 – ₹35,000 per month + Incentives
Other: Own conveyance (Car preferred) | Willing to travel extensively
Job Description:
We are looking for a confident, persuasive, and self-driven Business Development Executive to lead sales in the school segment across the North, West, and Central regions.
The role involves identifying new schools, building strong relationships with management, and driving sales for our innovative educational products.
Key Responsibilities:
Identify and develop new business opportunities with schools, school groups, and educational institutions.
Conduct meetings and product presentations with school principals and management.
Build and maintain long-term relationships with key school decision-makers.
Drive regional sales growth and achieve assigned revenue targets.
Follow up on leads, proposals, negotiations, and closures.
Maintain detailed data of prospects and sales activities in CRM & Google Sheets.
Coordinate with internal teams for product demonstrations, dispatch, and after-sales support.
Represent the company at educational exhibitions, school visits, and regional marketing events.
Key Result Areas (KRA):
🎯 Lead Generation & Conversion: Develop quality school leads and convert into sales.
🎯 Regional Sales Growth: Achieve monthly/quarterly targets across assigned regions.
🎯 Client Relationship Management: Build lasting relationships with school heads and management.
🎯 Reporting & CRM Discipline: Maintain 100% data accuracy and regular updates.
🎯 Professional Conduct: Project a confident, well-groomed, and persuasive professional image.
Skills & Attributes:
✅ Excellent communication and convincing skills.
✅ Strong presentation and relationship-building abilities.
✅ Proficiency in Google Sheets, CRM tools, and MS Office.
✅ Willingness to travel extensively across assigned regions.
✅ Self-motivated, disciplined, and target-focused professional.
Industry: Luxury Real Estate Sales
Employment Type: Full-time, On-site
Timing: 10AM to 7PM
Relevant Experience: 1+ years
Location: Hebbal (near Manyata Tech Park)
"Driving License Is Mandatory" ( In Weekends you will be having site visits )
Overview of the company
Saturn Realcon Pvt. Ltd. is a Bengaluru based premium Luxury Real Estate Sales company operating in Pan India & Dubai (with cliental spread across India, GCC, Singapore and USA) committed to providing Luxury Real Estate Sales solutions with the utmost integrity, quality, and client satisfaction. Our dedicated team epitomizes excellence and professionalism, delivering unparalleled service to our elite clients.
Key Responsibilities
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- Pitch luxury residential Real Estate projects and generate interest among prospective buyers.
- Build and maintain strong relationships with high-net-worth individuals within the luxury real estate
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- Showcase luxury properties to clients through presentations, property tours, and by organizing
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- promptly and professionally.
Qualifications
1. Real Estate, or a Relevant field is prefered.
2. 1+ years of experience Sales, Client Relationship Management, or a similar role.
3. Excellent communication, Sales and Presentation skills.
4. Results-driven mindset with a passion for delivering exceptional service and achieving results.
5. Experience in Luxury Real Estate Sales or similar roles is a plus.
6. We're seeking a dynamic individual with a professional appearance, excellent presentation skills, a sharp intellect, and in-depth knowledge relevant to the role.
Benefits
1. Competitive salary with performance-based commissions.
2. Yearly Retention bonus.
3. Fuel reimbursement.
4. Professional development opportunities and ongoing trainings.
5. Collaborative and supportive work environment with opportunities for advancement.
Senior Software Engineer for Woliba
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- Create high-performance APIs, libraries and microservices that scale to meet/exceed client expectations
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- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
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Qualifications and Skills
- 5+ years of experience with PHP, MySQL, Rest APIs,
- 3+ years of experience with Javascript, React, CSS, and HTML
- Experience with AWS Infrastructure a plus
- Experience with Github and tools like Bugsnag and Crashlytics
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- Experience developing software for Enterprise clients is preferred
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- Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
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About you
- Bachelor’s or Master’s in Computer Science or Computer Engineering
- 6+ years of software development experience
- Experience in SaaS (Software as a Service) model building scalable platforms utilizing micro services/distributed systems architecture using: restful APIs by internal and external partners
- Understanding of data structures and algorithms
- Demonstrated experience with multi-tier applications
- Additional experience in customer-facing sustaining, support work and customer communication
Our Culture
We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you.
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At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.
To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.
Being a part of Skyber is like being a part of a Sports team. Where we back each other. We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.
At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡
Our flagship platform - Baazaar(https://baazaar.io">https://baazaar.io) is live on Play Store and iOS App Store 🚀
Your Key Responsibilities:
- Developing new user-facing features using React.j & Next.JS
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with React.JS
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
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- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
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Here’s what you will get if you work with us :
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- No specific work timings. We believe that your work should speak for you and not the time.
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- Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)
If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply
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Must have hands on experience for at least 2 years.
We are US based IT Company.
Working 5 Days a Week.
Best package in the industry.
Responsibilities:
1. Developing new user-facing features using React.js
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4. Troubleshooting interface software and debugging application code.
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Skills and requirements:
1. Thorough understanding of React.js or Vue.js and its core principles
2. Experience with popular React.js workflows (such as Flux or Redux)
3. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

- Degree in Computer Science or related discipline.
- AWS Certified Solutions Architect certification required
- 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
- Deep technical experience in serverless AWS infrastructure
- Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
- Create Technical Design documents, understand technical designs and translate into the application requirements.
- Exercise independent judgment in evaluating alternative technical solutions
- Participate in code and design review process
- Write unit test cases for quality check of the deliverables
- Ability to work closely with others in a team environment as well as independently
- Proven ability to problem solve and troubleshoot
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Excellent English communication skills are required
We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:
- AWS
- Postgresql
- EC2 on AWS
- Cognito
- and most importantly Serverless
You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure.
Job description
Roles and responsibilities:
Platon is looking for a minimum 2 - 3 years experienced and motivated Full Stack professional with SaaS to be an integral part of Web Apps team. The team is an essential part of the Technology team at Platon and works on solving technical challenges related to processing, visualization and presentation of continually scaling data in an easily accessible manner on the Platon platform.
You should have hands on experience with PHP, Laravel, Java, COREJAVA, J2EE, javascript, Bootstrap, HTML, CSS, MYSQL/Oracle, MongoDB, Redis, AWS, Vuejs, Source code management (GitHub/Bitbucket),PWA etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment. mind Good to have experience in Native App development
What we are looking for:
- Strong coding and design skills
- Good command over Data Structures & Algorithms
- The ability to produce bug-free and production grade code
- Skills we consider PHP, Laravel, Java, COREJAVA, J2EE, javascript, Bootstrap, HTML, CSS, MYSQL/Oracle, MongoDB, Redis, AWS, Vuejs, Source code management (GitHub/Bitbucket),PWA.
The person will be responsible for:
- To Develop Enterprise Applications using PHP, Laravel, Javascript, MySQL, PWA.
- Help in Design of Web Application
- Interaction with Clients
- Quality & Timely Delivery
- Helping Team Members on Technical issue
Required Candidate profile
- Extensive experience in development using PHP, Laravel, Vue.js, MySQL and Javascript
- Eye for Detail & Quality Delivery
- Ability to work in a team environment
- Must meet deadline
- Knowledge of CRM/ERP
- Mind Good to have experience in Android application development, COREJAVA, J2EE, React.js, js, PWA.









