Cutshort logo
MpleAI logo
Technical Product Support Specialist
Technical Product Support Specialist
MpleAI's logo

Technical Product Support Specialist

Sanskruti Porje's profile picture
Posted by Sanskruti Porje
1 - 3 yrs
₹3L - ₹5L / yr
Mumbai
Skills
SaaS product support expertise
Technical analysis
Root cause analysis
Technical support
Customer Support
Customer Success
System testing

Technical Product Support Specialist


Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.


Key Responsibilities

  • Serve as the first point of contact for customer product and technical queries via email, chat, and calls
  • Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
  • Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
  • Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
  • Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
  • Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
  • Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
  • Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers



Skills and Qualifications

  • Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
  • 2–3 years of experience in SaaS product support, technical support, or application support roles
  • Strong analytical and troubleshooting skills with a structured problem-solving approach
  • Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
  • Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
  • Strong written and verbal communication skills with a customer-first mindset
  • Familiarity with SaaS products, web applications, and basic system integrations


Ideal Candidate

  • Has a strong technical mindset and enjoys understanding how products work in depth
  • Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
  • Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
  • Is detail-oriented, process-driven, and takes ownership of issues until resolution
  • Views support as an opportunity to improve both the product and the overall customer experience
  • Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations


Nice to Have

  • Exposure to AI, EdTech, or enterprise SaaS platforms
  • Working knowledge of APIs, SSO, LMS, or CRM integrations
  • Experience creating help guides, product walkthroughs, or customer training materials


Why Join Us

  • Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
  • Direct exposure to enterprise customers and real-world SaaS adoption challenges
  • Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
  • Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MpleAI

Founded :
2023
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Transforming sales training with AI solutions. Screen, Onboard and Train With Artificial Intelligence. AI-Powered Recruitment, Automated Onboarding, Product Training and Coaching, AI Role Play for Sales Training.
Read more

Company social profiles

linkedin

Similar jobs

Gurugram
3 - 5 yrs
₹5L - ₹9L / yr
Video Editing

Strong Video Editor / Motion Graphics Editor profile

Mandatory (Experience) : Must have 3+ years of hands-on experience in video editing, ad creatives, short-form content, or performance marketing creatives

Mandatory (Editing Tools): Must have strong hands-on expertise in Adobe Premiere Pro, After Effects, Photoshop

Mandatory (AI Awareness): Must have basic familiarity/exposure to AI-based editing or creative tools and should be open to learning AI-assisted workflows

Mandatory (Portfolio): High quality portfolio - must showcase original editing, short-form videos, and smotion graphics work. Avoid heavily template-based portfolios using ready-made assets/templates with minimal customization

Mandatory (Performance Content): Must have experience editing performance ads, e-commerce creatives, short-form videos, marketing/promotional content

Mandatory (Motion Graphics): Must have hands-on experience with motion graphics, text animations, transitions, and basic animations

Mandatory (Work Style): Must be comfortable working in a fast-paced environment with multiple iterations, feedback cycles, and quick turnaround timelines

Read more
Mumbai
0 - 2 yrs
₹1L - ₹4L / yr
Sales
Marketing
Inside Sales
facade sales

 Sales and Marketing: 

  • Build and maintain strong relationships with architects, consultants, contractors, and developers.
  • Prepare and deliver technical presentations
  • Conduct market research to identify trends, competitor activities, and emerging technologies.
  • Represent the company at trade shows, exhibitions, and industry networking events.

 


 Skills & Competencies

  • Strong knowledge of facade systems, materials (glass, aluminum, stone, composites), and Building material.
  • Excellent communication, presentation skills.
  • MBA in marketing/BBA
  • For Fresher training will be given .


Read more
Fastest growing mobile payment company
Fastest growing mobile payment company
Agency job
via Jobdost by Saida Pathan
Bengaluru (Bangalore)
3 - 8 yrs
₹6L - ₹15L / yr
Databases
MySQL
MariaDB
MS SQLServer
skill iconJava
+3 more

Job brief 

We are looking for a qualified Database developer to design stable and reliable databases, according to our company’s needs. You will be responsible for developing, testing, improving and maintaining new and existing databases to help users retrieve data effectively.

As part of our IT team, you will work closely with developers to ensure system consistency. You will also collaborate with administrators and clients to provide technical support and identify new requirements. Communication and organization skills are keys for this position, along with a problem-solution attitude.

Ultimately, you should be able to ensure our database systems run effectively and securely on a daily basis.

Responsibilities

  • Design stable, reliable and effective databases
  • Optimize and maintain legacy systems
  • Modify databases according to requests and perform tests
  • Solve database usage issues and malfunctions
  • Liaise with developers to improve applications and establish best practices
  • Gather user requirements and identify new features
  • Develop technical and training manuals
  • Provide data management support to users
  • Ensure all database programs meet company and performance requirements
  • Research and suggest new database products, services and protocols

Requirements

  • Proven work experience as a Database developer (5+ Years)
  • In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
  • Knowledge of software development and user interface web applications
  • Advanced proficiency and hands on experience with T-SQL, Stored Procedures, Cursors, Triggers, Schedulers etc.
  • Familiarity working with MS SQL Server, MySQL, .Net Framework, java
  • Excellent analytical and organization skills
  • An ability to understand front-end users’ requirements and a problem-solving attitude
  • Ability to craft detailed technical manuals.
  • Excellent verbal and written communication skills
  • BE/MCA/MSc Degree in Computer Science or relevant field.



Read more
Deqode
at Deqode
1 recruiter
Anshika Kashiv
Posted by Anshika Kashiv
Pune, Hyderabad, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Kolkata
6 - 9 yrs
₹3L - ₹9L / yr
skill iconSpring Boot
skill iconJava
Microservices

We are looking for a Senior Java Developer with 6+ years of experience to join our team. The ideal candidate should have strong expertise in Java, Spring Boot, Microservices, and Cloud Technologies. You will play a key role in designing, developing, and optimizing scalable applications while mentoring junior developers and ensuring best coding practices.

Key Responsibilities:

  • Design, develop, and maintain Java-based enterprise applications.
  • Implement and optimize Microservices Architecture using Spring Boot.
  • Develop, test, and deploy RESTful APIs and Web Services.
  • Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
  • Ensure application scalability, security, and performance.
  • Collaborate with DevOps teams for CI/CD pipeline integration.
  • Work with Cloud platforms (AWS, Azure, or GCP) for cloud-native development.
  • Implement best practices for coding, testing, and deployment.
  • Lead code reviews, mentor junior developers, and contribute to architectural decisions.
  • Troubleshoot production issues and provide effective solutions.

Required Skills & Experience:

  • 6+ years of hands-on experience in Java development.
  • Strong expertise in Spring Boot, Spring MVC, and Spring Security.
  • Experience with Microservices Architecture and containerization tools like Docker/Kubernetes.
  • Proficiency in SQL & NoSQL databases (MySQL, PostgreSQL, MongoDB, Redis).
  • Hands-on experience with RESTful APIs, messaging systems (Kafka, RabbitMQ), and authentication mechanisms (OAuth, JWT, SAML).
  • Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD).
  • Experience in Agile/Scrum development methodologies.
  • Strong knowledge of multi-threading, concurrency, and design patterns.


Read more
company logo
Agency job
via Recro by Mohit Arora
Bengaluru (Bangalore), Delhi, Gurugram, Noida
3 - 7 yrs
Best in industry
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress

Key Responsibilities: 

  • Rewrite existing APIs in NodeJS. 
  • Remodel the APIs into Micro services-based architecture. 
  • Implement a caching layer wherever possible. 
  • Optimize the API for high performance and scalability. 
  • Write unit tests for API Testing.
  • Automate the code testing and deployment process.


Skills Required: 

  • At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
  • Excellent hands-on experience using MySQL or any other SQL Database. 
  • Good knowledge of MongoDB or any other NoSQL Database. 
  • Good knowledge of Redis, its data types, and their use cases. 
  • Experience with graph-based databases like GraphQL and Neo4j. 
  • Experience developing and deploying REST APIs. 
  • Good knowledge of Unit Testing and available Test Frameworks. 
  • Good understanding of advanced JS libraries and frameworks. 
  • Experience with Web sockets, Service Workers, and Web Push Notifications. 
  • Familiar with NodeJS profiling tools. 
  • Proficient understanding of code versioning tools such as Git. 
  • Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
  • Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
  • Experience building a large scale social or location-based app.


Read more
India's leading consulting firm
India's leading consulting firm
Agency job
Bengaluru (Bangalore), Mumbai, Gurugram, Chennai, Kolkata, Noida, Ahmedabad, Delhi, Chandigarh, Hyderabad, Pune
2 - 16 yrs
₹20L - ₹50L / yr
Japanese Language Proficiency
Supply Chain Management (SCM)
Supply chain planning
JLPT
Principle Duties & Responsibilities
 

·         Project Delivery:

Work independently in client facing situations as well as part of larger project teams in the design, development and implementation of new and improved business processes and enabling technology in Logistics, Supply Chain and IT transformation related projects.

Support business assessment and roadmaps for our client, advise clients on S/4HANA Supply Chain functionality & new features to overcome current challenges and/or optimize key business processes.

Lead/support implementation engagements using a deep knowledge of S/4HANA Supply Chain capabilities.

Demonstrate understanding of processes and best practices to help an organization improve outcomes.

Manage client stakeholders across the board and  project team

CXO level stakeholder management (Client)

Monitor project financials and deliver against target profitability

 

·         Networking and Business Development

Create and manage good independent relationships with clients and internal stakeholders

Support project and practice leadership in expanding opportunities with existing clients through proactive identification of pain points and innovative solutioning

Support practice leadership on solutioning for new business opportunities

Support  pursuits related to S/4HANA Supply Chain opportunities by assisting Request for Proposals and/or Request for Information, supporting S/4HANA sales cycles

 

·         Developing Thought Leadership and Assets

Support/develop cutting edge points of view/articles that drives  equity in the market

Design and build assets that distinguish  capabilities to drive additional business

 

·         Knowledge Management

Strong contribution to knowledge sharing efforts, reviews and continually improves processes so that the team and firm capture and leverage knowledge

·         People Management

Support internal capability development through robust training sessions (design curriculum/deliver sessions) for the practice.

Develop and expand S/4HANA Supply Chain professional skills through continual learning and “hands on” experience

 

Enable, mentor and coach colleagues in S/4HANA Supply Chain capabilities and best practices 

 

Qualification-

MBA Preferred or Full time Graduate

 

Experience-

1- 15 years of relevant post qualification experience

 

Key Competencies and skills

 

·         Domain knowledge in Supply Chain Management in the areas of Planning, Manufacturing & warehousing processes is a must

·         Hands on experience on Available to Promise, Global ATP, Demand Driven MRP and PPDS

·         Experience with inter- and intra-company processes: Make-To-Order and Engineer-To-Order

Understanding and experience of SCM related customizing and developments

Read more
PwC
at PwC
Agency job
via The Talent Keepers by Khushi Saifi
Bhubaneswar
3 - 7 yrs
₹14L - ₹15L / yr
skill icon.NET
Windows Azure
ASP.NET MVC
ASP.NET
skill iconReact.js
+2 more

BE/BTech from shortlisted institutes;
b) Work closely with business in identifying solution requirements and key case-studies/scenarios for the future solution
c) Design and prototype Azure solutions, create solution architecture document covering deep technical aspects of the implementation
d) Create a unified strategy for Azure cloud transformation governance, automation, security, implementation and operations
e) Analyze existing application portfolios, develop next-gen application architecture, transformation and modernization roadmap
f) Conduct Azure solutions architecture review/audit and create review/audit report
g) Lead implementation of the solution from establishing project requirements and goals to solution "go-live"
h) Oversee the development efforts and provide technical help as needed
i) Day-to-day lead the client through the technical and organizational challenges of Cloud transformation
j) Participate in the full cycle of pre-sale activities, including RFP processing, proposal development and direct communications with potential clients
k) Maintain a strong understanding of industry trends and best practices
l) Create thought leadership on Azure solutions and hybrid clouds
m) Serve as an Azure evangelist, consult and provide technical guidance on Azure solutions design, build, governance, security, operations and cost control best practices
What You Have
n) Large-scale software development or application engineering with recent coding experience in the following platform: .Net Core,.NET MVC, Azure, React.js, Angular
o) Designing and building applications using container and serverless technologies
p) Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
q) Deep expertise in solution architecture including web services, relational and non-relational databases, front-end and/or back-end technologies
r) Good exposure to Agile software development methodologies and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration (CI) and automated deployment
s) Experience working with highly scalable, performant and mission critical architectures
t) Avid technologist, with deep expertise in modern cloud architecture and history of successful implementation of complex Azure solution
u) Ability to suggest competitive and innovative technical decisions, get client buy-in and deliver commitments
v) Strong communication skills, ability to present technical ideas in business-friendly language
w) Analytical and problem-solving abilities
x) Azure certifications and Architecture Framework (TOGAF/IAF) are recommended

 

 

Read more
Privas healthcare
at Privas healthcare
1 recruiter
varun Sriram
Posted by varun Sriram
Remote, Hyderabad
1 - 3 yrs
₹7L - ₹7.5L / yr
MERN Stack
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconReact.js
skill iconMongoDB
+1 more
MERN Stack Developer
 
Primary Responsibilities:
 
Create and manage the backend of our application, Continually improve their knowledge of the core languages and frameworks that we are invested in, especially React and Node.js. Stay intellectually curious and up to date on technical best practices.
Work collaboratively in a team. Understand how to work productively with others, strong communication skills, and ability to use collaboration software such as Git.
 
Required Qualifications
 
1-3 years of JavaScript development experience
Proficiency with React & Node.js
Experience with versioning systems (preferably git)
Fluent English, grammatical skills
 
Preferred Qualifications
 
Experience with GCP
Read more
YC backed product startup
YC backed product startup
Agency job
via Qrata by Mrunal Kokate
Mumbai
3 - 4 yrs
₹12L - ₹20L / yr
skill iconReact.js
skill iconRedux/Flux
skill iconJavascript
skill iconHTML/CSS
Organizational Overview
Qrata is currently searching for a full stack developer for a YC backed product startup. 
 
What does the company we are searching for do?
The company began life in February 2019 as an influencer marketplace that allowed influencers (especially nano and micro level influencers) partner with different brands. Its focus was to convert consumers into brand marketers and build strong word of mouth advocacy at scale. The team shifted base from Kolkata to Mumbai in September 2019 for better partnerships. Last month, the startup pivoted to the current format to build more stable revenue streams for the influencers and creators. The team believes that there is a bigger untapped opportunity in India for the same, considering the craze around celebrities/influencers in India. Each influencer or celebrity is listed on their platform, with rates specified by them. The user can click on their favorite celebrity and make a payment. S/he receives a shoutout within the next seven days. 
 
The Growth Metrics 
They started as an influencer marketplace that ran for over 10 months working with over 100 brands, including Hershey's, Bounce, and Raw Pressery, and on-boarded over 80,000 influencers. In February, they clocked over $150,000 in GMV and $37,000 in revenue, almost jumping 400 percent from the previous month. Since it pivoted, the platform has done 310 shoutouts. Influencer marketing has grown as an industry over the last few years from $1.7 billion in 2016 to $4.6 billion in 2018. According to reports, global influencer marketing is poised to be a $20 billion industry by 2020. Of this, India accounts for a fledgling chunk of between $75 and $150 million. 
 
Role Overview Required Skills for this Role: 
 Strong experience with ReactJS, Redux, and Javascript frameworks
 Self-motivated with the ability to work independently or jointly in a self-directed way.
 Demonstrated successful development of enterprise-grade web applications
 Proven analytical and problem-solving capabilities
 Comfortable leading product development
 Strong work ethic and desire to build industry-leading products

Also Nice to Have Skills and Background:
 Startup experience
 Worked on product development 
Read more
Mansa Infotech
at Mansa Infotech
1 video
2 recruiters
Harpreet Kour
Posted by Harpreet Kour
Mohali
1 - 3 yrs
₹2L - ₹5L / yr
skill iconAndroid Development
skill iconJava
Object Oriented Programming (OOPs)

We are looking for a motivated and talented Android Developer to join our talented and fun dream team.

 


Duties & Responsibilities:


  • Design and build advanced applications for the Android platform.

  • Collaborate with cross-functional teams to define, design, and ship new features

  • Work with outside data sources and APIs

  • Unit-test code for robustness, including edge cases, usability, and general reliability

  • Work on bug fixing and improving application performance

  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency.


Skills Required:

  • Strong knowledge of Android SDK.

  • Proficient in different versions of Android, and know how to deal with different screen sizes.

  • Strong technical expertise on Android device platforms.

  • Good exposure to custom UI development.

  • Candidate should be responsible for Design applications around natural user interfaces.

  • Familiarity with Restful APIs to connect Android applications to back-end services.

  • Strong knowledge of Android UI design principles, patterns, and best practices.

  • Ability to understand business and technical requirements.

  • Familiarity with cloud message APIs and push notifications.

  • Proficient understanding of code versioning tools, such as Git.


Other Highlights:

  • 5-Days a week working

  • Regular Refreshments

  • Trips and Activities

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos