Technical Product Support Specialist at MpleAI · Mumbai · 1 - 3 years · ₹3L - ₹5L / yr · Raised funding · Posted 27 Mar 2026

Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

About MpleAI
About
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Required Skills:
· 6+ years of being a practitioner in data engineering or a related field.
· Proficiency in programming skills in Python
· Experience with data processing frameworks like Apache Spark or Hadoop.
· Experience working on Snowflake and Databricks.
· Familiarity with cloud platforms (AWS, Azure) and their data services.
· Experience with data warehousing concepts and technologies.
· Experience with message queues and streaming platforms (e.g., Kafka).
· Excellent communication and collaboration skills.
· Ability to work independently and as part of a geographically distributed team.
Title: Sr Software Engineer, Backend
Level: L3
Location: Hyderabad, India
Department: Engineering
Company
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Cast It Reach & Tagmin.
Company Core Values
Job Description
We are looking for a talented and experienced Senior Software Engineer to join our backend team. The ideal candidate will have strong expertise in Node.js and TypeScript, with a solid understanding of backend development best practices. Experience with the AWS ecosystem and working knowledge of Elasticsearch or similar caching/search technologies is essential. Familiarity with Docker, CI/CD pipelines, and PostgreSQL is also required. Knowledge of React.js is a plus.
- Required:
- 5+ years of experience in backend software development.
- Strong proficiency with Node.js and TypeScript.
- Demonstrated experience in architecting and implementing microservice architectures.
- Extensive experience with AWS services such as EC2, S3, Lambda, RDS, etc.
- Hands-on experience with Elasticsearch or similar caching/search technologies.
- Proficient with Docker and container orchestration concepts.
- Expertise in designing, implementing, and maintaining CI/CD pipelines.
- Solid experience with PostgreSQL, including schema design and query optimization.
- Strong problem-solving skills and ability to work effectively in a collaborative environment.
- Excellent communication and teamwork skills.
- Preferred:
- Strong knowledge of testing methodologies, including integration testing frameworks and best practices.
- Experience with CI/CD pipelines and version control systems like Git.
- Familiarity with React.js is a plus but not mandatory.
- Ability to mentor and lead junior developers effectively.
- Soft skills:
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams from different cultures and geolocations.
- Strong sense of urgency and ability to deliver results in a fast-paced environment.
- Exceptional attention to detail and commitment to quality.
- Excellent problem-solving skills and a customer-first mindset.
- Design, and develop scalable and maintainable backend services using Node.js and TypeScript.
- Drive the design and implementation of microservice-based architectures to support our platform’s scalability and reliability.
- Collaborate with frontend engineers, product managers, and other stakeholders to deliver high-quality, robust software solutions.
- Implement and optimize search and caching solutions using Elasticsearch or similar technologies.
- Build, maintain, and optimize containerized applications using Docker.
- Develop and manage CI/CD pipelines to ensure efficient and reliable software delivery.
- Utilize AWS services extensively to deploy, monitor, and scale backend applications.
- Design, optimize, and maintain PostgreSQL databases, including schema design and query performance tuning.
- Lead code reviews, mentor junior engineers, and promote best practices in software engineering and architecture.
- Deliver high-quality features on time by maintaining a balance between speed and precision.
- Participate in sprint planning, daily standups, and code reviews, fostering a culture of continuous improvement and knowledge sharing.
- On-Premise Infrastructure Management: Utilize 10-20 years of experience to oversee and optimize on-premise infrastructure, ensuring stability, scalability, and security.
- Cloud Infrastructure Management: Lead the implementation and management of AWS and Azure cloud environments, leveraging best practices and ensuring adherence to security standards. Must be cloud certified and proficient in managing PaaS services.
- Dynatrace Monitoring: Utilize Dynatrace expertise to implement and maintain effective monitoring solutions, ensuring proactive identification and resolution of performance issues.
- Technical Expertise: Demonstrate proficiency in a variety of technologies including Oracle, SQL Server, Shareplex for Oracle replication, Commvault, Windows, Linux, Solaris, SNMP Polling and Traps, Unix Extension, and more.
- Analytical Skills: Conduct complex analysis to optimize bulk metrics and alert profiles, ensuring efficient resource utilization and timely response to critical incidents.
- Cloud Integration: Facilitate inter-AWS account integration using Terraform IAM roles and integrate with other products such as Splunk, APIM, and VMWare to enhance overall infrastructure capabilities.
- Experience working with On-Premise Infrastructure
- Experience with AWS & Azure and Cloud Certified.
- Dynatrace Experience & Professional Certification
Job Responsibilities:
* Design, build, and maintain efficient, reusable, and reliable Java code
* Ensure the best possible performance, quality, and responsiveness of the applications
* Identify bottlenecks and bugs, and devise solutions to these problems
* Help maintain code quality, organization, and automatization
* Prepare the technical design of complex technology components
Mandatory Skills:
* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java
* Solid understanding of object-oriented programming along with various design and architectural patterns
* Hands on experience with Spring, Spring Boot, JUnit
* Familiarity with concepts of MVC, Microservices, RESTful
Completely work from office.
rotational shifts.
We are looking for 2-3 year expierenced React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native.
Skills
- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.
- Knowledge of functional or object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle, Android Studio.
- Understanding of REST APIs, the document request model, and offline storage
- Experience with automated testing suites, like (Jest or Mocha)
Senior Dotnet Developer
About the Company:
TransformHub is a An ISO 27001 certified Company adhering to a Gold standard in Information Security. It is multi-award-winning Global Digital Solutions company providing a full suite of digital transformation & product engineering services to enterprises, product companies & new-age start-ups. We have our presence in Singapore, USA, Canada, Middle East, UK and India. Our mission is to become a preferred partner to enterprises for growth and innovation in the digital age. TransformHub combines Strategy, Experience, and Technology at every stage of the engagement model to build human-centered digital platforms & channels. Our expertise lies around the 6 building blocks for Digitization - Product Engineering, Mobility, Enterprise Integrations, Data & Analytics, Cloud & DevOps, Intelligent Automation. With a large and ever-growing team of digitally ready consultants, the company helps its clients to grow and stay ahead of their competition. TransformHub has been featured into leading magazines like IndustryWired and CIOReview as Top 10 Digital Transformation Providers.
Responsibilities
- Develop new applications or make enhancements to existing applications.
- Analyze user requests and assist with design activities.
- Collaborate with Client and translate business requirements into well-designed technical solutions.
- Develop components based on business and/or application requirements.
- Manage and assist with the completion of specific projects. This includes the development of web applications and web services.
- Support applications and provide upgrades and maintenance as needed.
- Assist software personnel in handling project related work and other requirements
- Create and maintain documentation for application coding and project development.
Requirements
- Familiarity with the .NET framework, C#, SQL Server database and design/architectural patterns
- 5+ years of experience in .NET Technology Stack
- Experience in designing databases with Microsoft SQL Server and building Web APIs
- Excellent troubleshooting and communication skills
- Experience working in an Agile environment (e.g. Scrum, Kanban) required.
- Good knowledge of modern software design principles, concepts, and practices.
Experience: 2-5 Years
Location: Sector 62, Noida
Job Description
- Research, design, develop, and test blockchain technologies
- Brainstorm and help evaluate applications for new tools and technologies as they continually evolve
- Maintain and extend current client- and server-side applications responsible for integration and business logic
- Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals
- Document new solutions as well as maintaining that of existing ones
Required Skills
- Strong software development background
- Experience working with large codebases
- Experience working with open-source projects
- Proficiency in one of the following languages: C++, Java, JavaScript
- Strong knowledge of common algorithms and data structures
- Familiarity with basic cryptography
- Familiarity with P2P networks
- Strong knowledge of bitcoin-like blockchains
- Strong knowledge of concurrency and writing efficient and safe multithreaded code
- Strong knowledge of STL, C++11
- Proficiency in the Qt Widgets module
Perks & Benefits:
- Flexibility
- Saturdays off
- Attractive Incentives & Compensation
- 4+ years Rails experience in a production environment working complex Ruby on Rails applications and Ruby gems
- Proficient understanding of code versioning tools
- Knack for writing clean, readable Ruby code
- Knowledge on HTTP and RESTFUL API development experience
- Experience in Angular is a plus
- Proactiveness, good communication and fast learning.









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