Technical Product Support Specialist

• Perform keyword research and include Google semantic keywords/LSI and write engaging, long form content
• Excellent grammar and writing skills
• Understand the target audience and write focused, SEO optimized content while following SEO best practices
• Ability to generate content for different content marketing platforms and
• maintaining tonality in accordance with the brand
• Collaborate with external stakeholders/agencies to get work done in a defined and structured way
• Developing SEO articles/landing pages via thorough industry and competitor research
• Design and developing SEO content for Social Media platforms and Youtube

• SEO content writing and management skills
• Excellent writing and grammar skills
• Working knowledge of Google Analytics, Keyword Planner, Search Console, SEMRush, Ahrefs, Moz etc.

• Detail-oriented, multitasker
• Organized and creative
• Passionate about learning new techniques and tools
• Excellent written and verbal communication skills
• Team player with a willingness to learn new skills

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

LogiNext is looking for a technically savvy and passionate Senior Mobile Application Developer to cater to the development and launch of core mobile product features. You will help the team in building an awesome product with your optimized code. You will make a humongous impact on design, architecture, implementation and enhancement of the applications that exceed client expectations in terms of value and benefit.

You have hands-on experience in building secure, high-performing and scalable mobile applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have assisted in shipping applications with beautiful front-end and intelligent back end. You have demonstrated strong interpersonal and communication skills.

Responsibilities

• Develop cutting edge native Android or iOS applications for the mobile platform
• Build, test, maintain and enhance mobile apps having elegant and efficient UI/UX to enhance client experience
• Own features from their ideation, design, development, test, release and maintenance
• Be a resident expert of new trends and implement the latest Android/iOS features to maximize application performance
• Maintain high standards of quality and responsiveness through technical design analysis, code reviews and test automation
• Collaborate with a talented team of product managers, engineers, and designers
• Demonstrate high level of ethics, dedication and teamwork

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 4 to 7 years of experience in developing native Android or iOS mobile applications
• Strong knowledge of programming language in Swift or Java/Kotlin, SQLite and IDE like XCode or Android Studio
• Hands on experience in using Location Based Services, REST Web Services Integration, FCM, Firebase and Battery Optimization Techniques
• Strong experience in memory management, performance tuning and resource optimization
• Deep knowledge of mobile automation and unit testing frameworks
• Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
• Experience in both Android and iOS applications is a plus
• Excellent written and oral communication skills, judgment and decision-making skills

Responsibilities

·       Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)

·       Set up and optimize company pages within each platform to increase the visibility of company’s social content

·       Develop, implement and manage the company’s social media strategy

·       Manage and oversee social media content

·       Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players and coordinate actions.

·       Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.

·       Suggest and implement new features to develop brand awareness, like promotions and competitions.

·       Stay up-to-date with current technologies and trends in social media, design tools and applications.

·       Monitor and evaluate performance across the company's social channels in order to improve engagement.

·       Execute quarterly marketing plans to meet overall business targets.

Education & Knowledge Desired

·       2 years of experience in online marketing, advertising or communication

·       Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube

·       Bachelor’s Degree or Master’s in Marketing, Advertising or Communications required

·       Excellent creative writing skills

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

• Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
• Conceptualize, architect, and build:
• 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
• 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
• 3. Secured network utilizing VPCs with inputs from the security team. 
• Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
• Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
• Triage release of applications/ Hotfixes to the production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
• Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
• Scale Electum platform to handle millions of requests concurrently.
• Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
• At least 2 years of experience in building and owning serverless infrastructure.
• At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
• Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
• Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have prior experience automating deployments to production and lower environments.
• Worked on providing solutions for major automation with scripts or infrastructure.
• Experience with APM tools such as DataDog and log management tools.
• Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Experience establishing and enforcing:
• 1. System monitoring tools and standards
• 2. Risk Assessment policies and standards
• 3. Escalation policies and standards
• Excellent DevOps engineering, team management, and collaboration skills.
• Advanced knowledge of programming languages such as Python and writing code and scripts.
• Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.

Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django

● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2

● Experience with RESTful & GraphQL APIs

● Familiarity with microservices architectures

● Familiarity with dev tools such as Github, Jira, CFT, Terraform

● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis

● Familiarity with cloud-based logging, monitoring, and security tools

Responsibilities:

• Create games in Unity for iOS and Android (OSX and Windows is considered a plus).
• Write super-clean, testable, and well documented code in C#.
• Implement systems for the games based on design specifications.
• Implement, debug and refine core game play features.
• Collaborate effectively with a small, high-energy team of game designers and programmers.
• Work with other developers to devise customized solutions to difficult problems.
• Implement game functionality as per design document and specification.

Requirements:

• Strong knowledge of object oriented design, design patterns, 3D Math, and data structures.
• Expert knowledge of Unity3D Programming including Unity GUI, C# scripting, Asset Bundles, Materials/Shaders and iPhone deployment.
• Graphics Development (Particle Systems, Shaders). Experience with both 3D and 2D graphics in Unity.
• Experience implementing and/or creating native iOS and Android plugins for Unity.
• Experience in Adobe Creative Suite, including Photoshop, Illustrator and Flash.
• Experience with Visual Studio and/or Team Foundation Server.
• Experience using mobile platform native features such as accelerometer, camera, push notifications, etc.
• Strong knowledge of C# and the .net framework 2.0 or above.
• Must love to roll-­up sleeves and get dirty with Unity3D; Integrating textures, animation, meshes, adjusting lighting, setting camera angles, optimization, audio integration etc.
• Ability to work on fixed deadlines.

Skills:

• Experience with C#, Objective-­C and Javascript are a plus.
• Level logic design, scene flow planning and creation experience.
• Facebook application development.