IT Support

Job Role: Technical Service Engineer.

Type: Permanent/Fulltime

Location: Hyderabad/Bengaluru/Chennai

Requirement: Immediate joining.

Job Description:

Key Responsibilities

·      Installation & Commissioning: Set up printers, MFP’s, POS (Point of Sale) machine, IP and analog cameras, DVRs/NVRs, wire low-voltage circuits, install control panels, motion sensors, and electronic locking hardware and associated hardware (mounts, housing, and power supplies) at project sites.

·      Network Integration: Configure printers, MFP’s, POS (Point of Sale) machine, IP addressing, Connect IP cameras to networks, configure PoE switches, routing, switching, port forwarding, and remote access setups so clients can monitor feeds off-site.

·      Testing & Troubleshooting: Conduct system health checks, diagnose connectivity or hardware failures, and repair/replace faulty cables, cartridge, cameras, servers or backup batteries.

·      Cabling & Infrastructure: Lay and terminate CAT6, fiber optics, and power cables according to industry safety standards.

·      Preventive Maintenance: Conduct scheduled service visits to clean equipment, test alarm triggers, and perform software updates.

·      Client Support & Training: Understand customer needs, conduct site surveys, and train end-users on how to operate security panels, mobile applications, and monitoring systems, back up, and retrieve footage.

·      Documentation: Maintain accurate service logs, test results, and as-built drawings for site handovers.

Core Requirements

·      Education: ITI, Diploma, B.E., or B.Tech. in Electronics, Electrical, or IT Engineering or any bachelor degree.

·      Experience: Min. 6 months of experience in security surveillance and fire safety systems, printer service, POS( Point of Sale) machine service or as network engineer in relevant field.

·      Technical Skills: Deep understanding of TCP/IP, DNS, DHCP, CCTV software (VMS), and hardware components.

·      Knowledge of Brands: Familiarity with industry-leading surveillance and ELV (Extra Low Voltage) systems like Hikvision, Dahua, Bosch, and Honeywell.

·      Soft Skills: Strong problem-solving abilities and clear customer communication.

·      Physical & Environmental Aptitude: Ability to work comfortably at heights, in varying weather, and across multiple physical client sites and a valid driver's license for field travel.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

About the Role

BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.

As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.

This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.

The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.

Key Responsibilities

• Work at assigned client hotel locations as an IT Executive representing BluePMS.
• Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
• Assist hotel staff with the installation, configuration, and usage of PMS software.
• Provide on-site technical support to hotel users and departments.
• Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
• Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
• Support basic networking and connectivity troubleshooting.
• Understand hotel staff requirements and provide appropriate technical assistance.
• Guide and train hotel employees on the use of BluePMS and its various modules.
• Conduct basic product demonstrations and user training when required.
• Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
• Follow up on reported issues and ensure timely resolution.
• Maintain records of technical issues, support activities, and implementation tasks.
• Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
• Maintain a professional relationship with client hotel staff and management.
• Travel to and work at different client hotel locations when required.
• Assist with other implementation, technical support, and IT-related activities assigned by the team.

What We're Looking For

• Freshers are welcome to apply.
• 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
• Basic understanding of computers, Windows, and software applications.
• Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
• Basic understanding of computer hardware and peripheral devices.
• Good troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Comfortable interacting directly with customers, hotel employees, and management.
• Ability to explain technical issues in a simple and understandable manner.
• Willingness to work at client hotel locations on a regular basis.
• Willingness to travel to different hotel/client locations when required.
• Positive attitude and willingness to learn new technologies and software systems.
• Ability to work independently as well as coordinate with the internal technical team.

Good to Have

• Knowledge of Hotel PMS or hotel management software.
• Basic SQL/database knowledge.
• Experience with software installation and configuration.
• Basic LAN/network troubleshooting knowledge.
• Previous experience in technical or customer support.
• Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.

What You'll Learn

• Hotel Property Management Systems (PMS)
• Hotel IT operations and workflows
• Software implementation and deployment
• Technical troubleshooting
• Hardware and peripheral configuration
• Networking and connectivity troubleshooting
• Database and basic SQL operations
• Hotel staff training and user support
• Client and customer communication
• Hospitality technology and hotel operations
• Incident management and issue resolution

Why Join BluePMS?

• Opportunity to build a career in IT Support and Software Implementation.
• Work directly with real hotel environments and hospitality technology.
• Gain hands-on experience with Hotel PMS implementation and support.
• Practical exposure to different hotel departments and operational workflows.
• Training and guidance from experienced technical teams.
• Develop both technical and client-facing communication skills.
• Opportunity for career growth based on performance.

Important – Client Hotel Deployment

This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.

Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.

If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

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