Customer Support Representative

WHO ARE We?

WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.

We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7years ago.

JOB DESCRIPTION

We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.

You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members content team, 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.

IDEAL CANDIDATE

- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)

- expertise in Google Analytics/SEMrush/similar web analytics platform

- well-versed with Google Algorithm updates

- Very high attention to detail, obsessed with the details & spotting opportunities to optimize

- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity

JOB PERKS

With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.

Package: Up to 20 LPA

We are seeking a highly motivated and results-oriented Business Development Executive to join our growing team. The ideal candidate will have a proven track record of success in IT sales, specifically in cloud solutions and software sales. This role requires a strong understanding of the IT landscape, excellent communication skills, and the ability to generate leads and close deals. The successful candidate will be responsible for achieving monthly sales targets.

Responsibilities

- Lead Generation:

• Proactively identify and qualify leads through various channels, including online portals, social media, networking events, and industry publications.
• Utilize online lead generation tools and platforms to identify potential clients.
• Develop and execute targeted outreach campaigns to generate new business opportunities.

- Sales Process:

• Manage the entire sales cycle, from initial contact to closing deals.
• Conduct product demonstrations and presentations to potential clients.
• Prepare and deliver compelling sales proposals and quotations.
• Negotiate contracts and close deals, ensuring profitability.
• Maintain accurate records of sales activities and customer interactions in CRM.

- Relationship Management:

• Build and maintain strong relationships with clients and partners.
• Understand client needs and provide tailored solutions.
• Provide excellent customer service and support.
• Identify opportunities for up-selling and cross-selling.

- Market Knowledge:

• Stay up-to-date with the latest IT trends, technologies, and competitor offerings.
• Understand the competitive landscape and identify opportunities for differentiation.

- Target Achievement:

• Achieve monthly sales targets consistently.
• Develop and implement sales strategies to meet and exceed targets.
• Provide regular sales reports and updates to management.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of 2 years of experience in IT sales, with a focus on cloud and software sales.
• Proven track record of lead generation and sales target achievement.
• Strong understanding of the IT industry and cloud computing concepts.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Strong negotiation and closing skills.
• Self-motivated, results-oriented, and able to work independently.
• Ability to work under pressure and meet deadlines.

Company Overview:

At TechUp Labs, we're searching for a dynamic Business Development Manager who can drive strategic alliances and foster growth for our innovative products and initiatives. As a product-based IT company, we specialise in developing cutting-edge solutions across various domains such as health, education, sports, and beyond.

About the Job:

You will play a pivotal role in identifying, developing, and managing strategic partnerships that drive growth and expand our market presence. Collaborating closely with cross-functional teams, you'll be responsible for creating and executing partnership strategies that enhance our product offerings and create new business opportunities.

Key Responsibilities:

• Develop and implement a comprehensive partnership strategy to drive growth and achieve company objectives.
• Identify, evaluate, and negotiate strategic partnerships with key technology companies, industry leaders, and other relevant stakeholders.
• Build and maintain strong relationships with partners, understanding their business needs and aligning them with our solutions.
• Collaborate with product managers, sales, marketing, and engineering teams to integrate partner solutions and co-develop new offerings.
• Create joint marketing and go-to-market strategies to maximize partnership impact and reach.
• Monitor and analyze partnership performance, providing regular reports and insights to senior management.
• Stay updated on industry trends, emerging technologies, and competitive landscapes to inform partnership development.
• Represent TechUp Labs at industry events, conferences, and meetings to build and enhance our network of partners.
• Drive continuous improvement in partnership processes and strategies to enhance efficiency and effectiveness.

Required Skills and Qualifications:

• Has worked in the past as a developer or has a good knowledge of technology
• Good experience with everything related to sales and a bit of marketing
• Experience working in a service-based industry
• Proven experience in a growth-focused role with a strong track record of developing and managing successful B2B tech partnerships.
• Exceptional negotiation and relationship-building skills.
• Strong strategic thinking and business development acumen.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively engage with partners and internal stakeholders.
• Bachelor's degree in Business, Sales, Technology, or a related field (or equivalent experience).

Preferred Qualifications:

• Experience in the SaaS industry or technology startup environment.
• Familiarity with content marketing strategies and analytics platforms.
• Previous experience in driving growth initiatives.
• Portfolio showcasing successful partnership initiatives and their impact on business growth.

About You:

We're looking for candidates passionate about technology and growth, with a knack for building strategic alliances. You should be innovative, adaptable, and eager to drive business success in a collaborative and dynamic environment.

Benefits:

• Remote job with flexibility to work from anywhere.
• Competitive benefits package to support a healthy work-life balance.
• Opportunities for professional growth and skill development.

How to Apply:

Please submit your resume highlighting your relevant experience and why you're interested in joining our team. Feel free to include links to your portfolio or any relevant work samples that demonstrate your expertise in partnership development.

Additional Notes:

We're committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply for this opportunity.

Next Steps:

Qualified candidates will be contacted for an initial interview with our hiring team.

Shortlisted candidates will participate in additional interviews to assess partnership skills and cultural fit.

We look forward to receiving your application and welcoming a talented Head of Growth - B2B Tech Partnerships to our team!

P.S. We have a BYOD (Bring Your Own Device) policy. If you have a personal system with 8GB RAM & i5 processor or more, we are good to go!

Key Responsibilities:

• Design and develop training materials for MERN Stack web application development.
• Deliver training sessions to individuals or groups in a classroom or online setting.
• Provide hands-on training on MongoDB, Express JS, React JS, and Node JS.
• Teach how to use No SQL Database, REST API, and how to connect REST API with front-end applications.
• Conduct assessments to evaluate trainees' understanding and progress.
• Provide feedback and support to trainees throughout the training process.
• Keep up-to-date with the latest trends and technologies in MERN Stack web application development.
• Collaborate with the project team to develop real-world scenarios and case studies for trainees.

Requirements:

• Minimum of 2 years of experience in MERN Stack web application development.
• Strong expertise in MongoDB, Express JS, React JS, and Node JS.
• Familiarity with asynchronous JS, No SQL Database, and REST API.
• Excellent communication and interpersonal skills.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

Requirements:

• Solid experience in Java or Golang
• Good to have exposure to ML
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• 4+ years of experience in product driven organisation
• A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)