Customer Support Representative

About Airblack

Airblack is India’s largest online skilling academy, helping people become micro-entrepreneurs or get flexible opportunities through innovative “do-it-together” (DIT) courses.

In three years, Airblack's beauty academy has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course

Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital and Mars Shot Ventures. We have also been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized by Forbes as a “Select 200” company with global business potential.

Who are we looking for?

At Airblack, we're entering a path of exponential growth, aiming to grow our revenue tenfold within the next two years while bolstering our profitability. In this pivotal phase, we seek a dynamic Performance Marketer responsible for planning, implementing, and optimizing high-performing advertising campaigns across various online channels, including Google Ads and Meta Ads, to increase company sales and brand awareness. This role requires a combination of analytical, creative, and strategic thinking to develop scalable and efficient campaign structures.

The ideal candidate would be driven by a blend of creative problem-solving and analytical prowess and thrive in a high-ownership environment. If this sounds like you, we would love to meet you.

What would you be doing?

• Performance Marketing: Develop, execute and manage lead acquisition for the Airblack inside-sales team by efficiently planning, executing and scaling up performance marketing campaigns on Facebook, Google and other digital media platforms
• Perform daily account management, check campaign performance, and adjust bids to enhance campaign efficiency.
• Optimize performance across ad channels by testing and tuning ads, keywords, and bid strategies.
• Analytics & Instrumentation: Contribute to the analytics muscle of the Growth function with in-depth data analyses and set-up tech instrumentation to scale operations
• Experimentation & User Insights: Deliver continuous user insights, solutions discovery and experimentations across both 0-to-1 and scale-up revenue initiatives
• Go-To-Market Operations: Execute end-to-end operations on GTM, leads CRM and revenue optimization initiatives.
• Creative Strategy: Be a creative powerhouse in acquisition advertising by ideating and producing best-in-class video and static ad properties, user communications and landing pages
• Cross-Team Collaboration: Work with the Growth, Design, Brand, Tech, Product and Inside-sales functions to advance cross-function revenue and profitability goals.
• Key Ownership: Own key metrics like ROAS, CAC, Lead Conversion % and Revenue

What makes you a suitable candidate?

We would love to hear from you if you meet the qualifications below:

• Experience: 1+ years in digital performance marketing with a high-growth startup preferably in the education / ed-tech space
• Understanding of custom audiences and lookalike audiences.
• Ability to generate and install the Facebook pixel, and Google Analytics.
• Strong understanding of bidding techniques (AutoBid, CPC, CPM, oCPM)
• Expertise in creating ads and ad copies.
• Education: A bachelor's degree in any discipline is required from a tier 1 college
• You have managed upwards of 20 Lakhs in ad spending
• You are a marketing geek and can come up with creative ideas at scale
• You are thoroughly data-driven in decision-making; with good Excel skills. Experience in SQL is a bonus!
• You have a proven track record of taking high ownership and willingness to execute hands-on when needed
• You have a knack for driving 0-to-1 rapid experimentation initiatives and 1-100 standardized operational initiatives

Why should you join Airblack?

• Empowering Entrepreneurs: We cultivate a culture of entrepreneurship where individuals are employees and owners of their work.
• Experimentation & Build: Our Growth team fosters a culture of rapid experimentation, freedom to fail & iterate, and owning scale-up through process building.
• Unrestricted Autonomy: When confronted with a challenge, you have the authority to take charge, exhibiting determination and resilience to overcome obstacles and ultimately succeed.
• Drive for Success: Embrace challenges head-on, applying your skills and expertise to accomplish tasks precisely and excellently.
• Thriving Market Opportunity: Join us on an exhilarating journey as we pioneer India's inaugural platform for passion skills, offering a unique and vibrant market to shape and build upon.
• Work with a stellar team: Great missions require great people - and we are fortunate to have some of the smartest and nicest people support us in our journey. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Goldman Sachs, Paytm, Oyo, Bain & Co., BCG, Urban Company, top IITs and universities such as DU and NIFT.

Roles and Responsibilities:

• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.

• Establish, grow, and maintain commercial ties with travel agents—both current and potential —in the designated territory to attract new partners for our services.

• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.

• Align sales activities with tele-sales team, product, marketing, and customer success team.

• Build in-depth understand of our products and give demos or solve product queries to convert agents.

Experience and Skills you MUST have:

• At least 4 years sales experience in the travel industry

• Excellent communication and interpersonal skills

• Prior experience in acquiring travel agents or in visas or insurance is a big plus

• Proficient with using CRMs and google sheets

Technical Experience :

- Net development work experience.

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns.

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbucket.

Professional Attributes :

1. Should have good communication Skills.

2. Should be a good team player.

3. Should be able to work independently and under pressure.

4. Should have good logical and analytical thinking.

Exp : 3 – 7 years

Salary : up to 25 LPA

Location : Bangalore

Notice : Only Dec Joiners

Varivas is a community that allows users to create, support, and recommend content. The mission of Varivas is to give the community freedom, ease, and complete control of their content.

Varivas is an early-stage startup looking for its first few members. 

https://www.varivas.community/

Become part of a core team of an upcoming startup building an exciting product from scratch.

• Progressive Web App (PWA)
• JavaScript, Typescript
• MEAN stack https://angel.co/recruit/jobs/1383984">Angular, Node JS, Express, MongoDB
• Azure for hosting and data storage etc.
• Any previous experience in building a social network, payment system or content hosting is a big plus. (Please mention this in your application)

• Payment for work done (of course 🙂)
• Remote work from anywhere
• Complete flexibility of working hours
• Complete freedom and ownership of your work
• No meetings, standups, or daily status group calls. (We prefer asynchronous communication like slack)
• High equity (1-2.5%) if you are interested

• Should be able to work independently without any hand-holding.
• Problem solver who takes complete ownership of given work.
• Smart developer who delivers on results. (You will be assessed based on what you deliver, not by how hard or how long you work)
• Self-motivated candidates who do the work because they like it and are good at it.
• Self-managed individuals. You will not be managed by anyone on day to day basis. (There are no managers in the company)

ROLE REQUIREMENTS :

- Good knowledge of Teamcenter Data Model & BMIDE configuration

- Strong experience in Configuration and Administration of one or many Teamcenter modules like Access Manager, Organization, Query Builder, Workflow Designer, Structure Manager, Change Management, Preferences, Stylesheets and Classification

- Configuring CAD Managers

- Experience in SAP/ERP Integration using T4S or T4EA configuration experience preferred

- Import/Export Administration (Like PLMXML) preferred

- Good knowledge of Teamcenter & AWC Architecture. Hands-on installation experience on 4 tier, AWC & Dispatcher preferred

- Configure & Build solutions on Teamcenter to meet business process and customer requirements.

- Responsible for delivery of technical solution that spans Teamcenter and integrations with Teamcenter.

- Good understanding of Product Life Cycle Management concepts and their application in the area of Mechanical Design, Manufacturing process management, Bill of Materials, Document Management, Product change/configuration management and collaborative product development

- Experience of performing deployment in non-production & production environments preferred

- Able to prepare deployment & user document

- Provide training on Teamcenter to users

- Good Communication

- Strong Analytical capability

- Team Player

- Should be able to mentor Juniors