Customer Support Representative

Lead Product Engineer - Pod Captain 

A Little Bit About the Role

There is a version of this role that attracts the wrong person: a senior engineer who wants a title upgrade and a slightly bigger scope. That person will struggle here. The Lead PE is not a promotion for being a great individual engineer. It is a fundamentally different job.

Your success at this level is measured entirely by what your Island delivers — not by the quality of your own code. You will still write code, often the hardest and most risk-laden on the project: auth systems, payment integrations, data migrations, the things nobody else should touch. But that is a fraction of the role. The majority is managing delivery, owning the client relationship on the technical side, unblocking engineers before problems compound, and making scope calls under pressure with incomplete information.

You are also the technical and commercial bridge between your Island and the client. You own every piece of technical communication that goes to them — what is being built, what risks exist, what the honest timeline is. When a client pushes for something technically unsound, you push back directly and professionally, always with an alternative. When something breaks in production, you own the post-mortem process and the client receives it within 24 hours. You protect your team from unfiltered client pressure; you translate it into clear, actionable direction instead.

On top of delivery and client management, you are the AI operating standard for your Island. Every engineer on your pod uses Cursor and Claude within the rules you define. You set those rules before the first line of code is written, govern how they evolve, and you are accountable when AI-generated code ships without being understood.

If you are energised by all of that — by the accountability, by owning outcomes rather than tasks, by the combination of technical depth and people management — this role will suit you well. If you want to spend most of your time in code, this is not the right level.

AI Governance Expectation

You set the AI standard for your entire Island. If an engineer on your pod is shipping AI-generated code they do not understand, or underusing AI tools entirely, both are your problem to fix — not theirs alone.

At Lead level, AI governance means:

• Authoring the .cursorrules file before the first PR is opened. This defines how every engineer on the team writes code, uses Cursor, and structures prompts. You update it as the team learns, and you submit it to the Fountane Mainland at the close of every engagement.
• Evaluating new AI tools before they reach client code. You are the gate. A tool that looks useful in a demo can create untraceable technical debt in production. You decide what enters the workflow.
• Governing prompt discipline across the team: scoped prompts, codebase context hygiene, no AI-generated code that the author cannot explain line by line.
• Using Claude for architecture reasoning, sprint planning, risk documentation, and client-facing technical communication — not just Cursor for code generation. AI works at every layer of the Lead role, not just the coding layer.
• Staying ahead of the Golden Stack. You should know what Cursor and Claude can and cannot do at the codebase level better than anyone on your Island. When the Mainland updates the standard toolchain, you integrate the change into your Island’s workflow first.

Key Responsibilities

Technical Architecture & Standards Ownership

Design the full-stack architecture for every engagement before the first sprint starts: service boundaries, API contracts, database schema, state management strategy across web and mobile surfaces, and the security baseline. Author the .cursorrules file that governs how the entire Island writes code and uses AI. Own the highest-risk code personally — auth systems, payment integrations, live data migrations — these are not delegated regardless of workload. Enforce Mainland security standards across the entire codebase: input validation, correct auth scoping, safe data handling. If a security issue reaches production that was visible in a PR, that is a failure you own.

CE Prototype Gatekeeping

Review every Concept Engineer prototype before any engineer touches it. This is not a courtesy review — you have veto authority. If the scope is technically unrealistic for the sprint, the architecture is unbuildable as specified, or the prototype makes promises the codebase cannot keep, the sprint does not start until those are resolved. The time to surface a structural problem is before it is built, not after it is demoed. Produce a written checklist verdict for every prototype review — approved, approved with conditions, or blocked with reasons.

Client Technical Communication & Scope Ownership

Own all technical communication with the client directly. This means: what is being built each sprint, what risks exist and what is being done about them, honest timelines when estimates change, and clear explanations of technical decisions in plain language. Push back on risky or scope-expanding requests professionally and always with an alternative — “we cannot do X because Y; here is what achieves the same outcome.” Manage scope creep actively: every request that expands the engagement goes through you, gets assessed for impact, and is either absorbed, priced, or declined with a rationale. Renewal conversations are yours to lead in coordination with the CE.

Island Integration Audit

When a prospective client wants fractional augmentation — one or two roles rather than a full Island — you conduct the Island Integration Audit. This means evaluating their existing engineering team against Fountane Mainland SOPs: coding standards, AI tool usage, deployment practices, and documentation quality. If they pass, fractional deployment proceeds. If they do not, you produce a written audit report that either recommends full Island deployment or a Mainland upskilling programme. You are protecting your team’s velocity — a fractional deployment into a dysfunctional team destroys it.

Delivery & Velocity Management

Review the work cycle board every morning. Flag anything stuck, stale, or at risk before it becomes a client problem — not after. Communicate risks to the CE proactively with options, not just problems. Track every engineer’s billing hours: a shortfall spotted on Wednesday is a Thursday conversation, not a Friday surprise. If an engineer is consistently under-billing, that is either a workload problem, a capability problem, or a motivation problem — each has a different resolution and you are responsible for diagnosing which one it is.

Production Incident Ownership

When something breaks in production, you own the resolution process end to end: take technical lead, make the call on rollback vs. hotfix, communicate status to the client directly if the incident affects them, and own the post-mortem. The client receives the post-mortem within 24 hours of resolution — this is a hard commitment, not a target. The post-mortem covers: what happened, why it happened, what was done to fix it, and what structural change prevents recurrence. You produce it; it is not delegated to the engineer who caused the issue.

Automation & Infrastructure Boundary Arbitration

The Automation Engineer owns the test gates within the CI/CD pipeline. The Infrastructure Engineer owns the pipeline configuration itself. When these overlap and conflict — which they will — you arbitrate. The resolution must be documented in the Island’s .cursorrules and SOP onboarding document so the boundary does not need to be relitigated every sprint. This is not optional housekeeping; an unresolved boundary between these two roles is one of the most common sources of deployment failures on Islands.

Full Stack Ownership — Web & Mobile

You review and own work across the entire application layer: React / Next.js web frontends, React Native or Flutter mobile apps, Node.js / Python backends, and database schema. You cannot delegate a review of mobile code because you do not know mobile, or backend code because your background is frontend. If there is a gap in your full-stack depth, that is something to resolve before taking this role, not on the job.

People Management & Mentoring

Hold bi-weekly 1:1s with every engineer on the Island — focused on growth, blockers, and career direction, not status updates. Status belongs on the board; 1:1s are for the person. Address performance gaps early, directly, and specifically: a pattern spotted in week two is a conversation in week two, not month three. Protect the team from unfiltered client anxiety — absorb it, process it, and give the team clear direction instead of noise. If an engineer is struggling, that is your problem to solve before it becomes the client’s problem to notice.

Network Contribution

At the close of every engagement, submit to the Fountane Mainland: the .cursorrules file, all prompt templates used, a short retrospective on what worked and what did not, and any reusable patterns or scripts developed during the engagement. This is a Lead-level obligation, not a nice-to-have. The network’s collective capability grows through what Leads bring back from the field. An engagement that ends without a Mainland submission has left the network no smarter than it was before.

Qualifications

• 8+ years of software engineering experience, with at least two years in a role where you were accountable for delivery outcomes — not just your own code. You should be able to describe an engagement where something went wrong on your watch, what you did about it, and what you would do differently. If your experience is entirely individual-contributor, this role will be a difficult fit.
• Genuinely full stack across web and mobile: React / Next.js, React Native or Flutter, Node.js or Python, and database architecture including schema design and migrations. You review and own work across all of these surfaces — not just the ones you are most comfortable in.
• Hands-on, daily Cursor and Claude usage with the ability to set and enforce standards for how a team uses them — not just personal proficiency. You should be able to describe the .cursorrules file you would write for a standard SMB engagement and explain the decisions behind it.
• Proven ability to communicate technical risk and decisions directly to non-technical clients — not through a PM, directly, in plain language. You should be able to describe a client pushback you navigated and how you handled it.
• Experience managing scope on a real engagement: a client who wanted more than was in the contract, and how you resolved it without damaging the relationship or the team’s velocity.
• Has conducted security-aware architecture design: auth systems, input validation, safe data handling. You should be able to describe a security decision you made and why.
• Has led or coordinated a small engineering team — run 1:1s, addressed performance gaps, made scope calls under pressure. Management experience at a staffing agency or outsourcing firm counts if the accountability was real.
• Comfortable having direct, specific performance conversations early — not after the situation has compounded. You should be able to describe a time you addressed a performance issue at the first sign rather than waiting.
• Bachelor’s or Master’s in Computer Science or a related field, or equivalent experience.

About Fountane

Fountane is a technology ventures lab - one part product studio, one part startup engine. We build high-quality software and AI products for clients ranging from fast-moving startups to large enterprises, and we co-build and invest in new companies when we see the right opportunity.

Founded in 2017 and headquartered in Minneapolis, we have grown to 60+ people across four continents and were recognised as one of America’s fastest-growing companies, ranking No. 699 on the Inc. 5000 with 595% three-year growth.

We are serious about craft, direct about expectations, and operate at the frontier of AI-assisted engineering. Lead PEs here carry real authority and real accountability — over delivery, over people, and over client outcomes. If that combination is what you are looking for, this is the place.

Technical Requirements

Any one Cloud Certification is madatory (AZ104 / AWS solution)

· Strong knowledge of application operations in cloud environments (Azure - Must , AWS understanding)

· Proficiency in monitoring and observability tools (Datadog, Grafana, Prometheus, ELK).

· Experience with incident management, RCA, and operational troubleshooting.

· Understanding of CI/CD concepts, tooling and ability to work with release teams.

· Familiarity with infrastructure components: load balancers, storage networking, DNS and certificates.

· Experience with automation and scripting (Bash, Python, PowerShell).

· Knowledge of application deployment patterns (blue/green, rolling, canary).

· Understanding of security practices: access controls, vulnerability handling, compliance alignment.

· Ability to interpret logs, metrics, traces, and performance data.

· Experience managing multi-environment application lifecycles (Dev, QA, UAT, Prod).

· Experience with Infrastructure as Code (IaC) tools such as Terraform, ARM, AWS CloudFormation for

environment provisioning and configuration consistency.

Functional Requirements

· Ability to ensure 24x7 application reliability and operational excellence.

· Manage end-to-end application lifecycle including deployments, configurations, and environment

health.

· Collaborate with engineering, CloudOps, and Security teams to ensure smooth operations.

· Own operational KPIs such as uptime, MTTR, change success rate, and SLA/SLO adherence.

· Perform release coordination, deployment validation, and post-release monitoring.

· Lead incident response, communication, and escalation handling.

· Participate in change management and risk assessments for all application changes.

· Maintain runbooks, SOPs, and operational documentation.

· Drive continuous improvement for operational workflows and process maturity.

· Support audit, compliance, and security requirements for applications.

Job Title: Cold Calling Expert – EdTech (India)

Remote | Commission-Based + Incentives

Industry: EdTech | LMS + ERP for Schools

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About Us

Student Diwan is a global EdTech platform delivering a powerful LMS + ERP solution designed for modern schools. As we expand in India, we’re looking for a Cold Calling Expert who can open doors, spark conversations, and generate qualified leads with school decision-makers.

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Role Overview

The Cold Calling Expert will be responsible for initiating contact with school leaders, generating interest in our platform, and setting up meetings for our Business Development team.

This is a high-impact role for someone with persistence, communication skills, and proven success in tele-sales.

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Key Responsibilities

Make outbound calls to school decision-makers (principals, directors, IT heads, school owners)

Introduce Student Diwan’s LMS + ERP platform and its benefits

Qualify leads by understanding school requirements and decision-making timelines

Schedule product demos and appointments for the Business Development team

Maintain accurate call logs, lead records, and follow-ups in CRM tools

Consistently meet or exceed daily/weekly calling and lead generation targets

⸻

Requirements

Proven experience in cold calling / telesales / inside sales (EdTech, SaaS, or B2B is a plus)

Excellent spoken English; Hindi/regional languages a strong advantage

Confidence in handling objections and keeping conversations engaging

Self-motivated, target-driven, and disciplined in remote work

Familiarity with CRM tools, LinkedIn, or outreach software preferred

Based in India (Tier-1 or Tier-2 city) with strong internet connectivity

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What We Offer

Remote flexibility

Attractive commission per qualified lead + bonus for conversions

Opportunity to transition into a senior inside sales role

Be part of a fast-growing EdTech company shaping the future of schools in India

Responsibilities:=

• Identify and target potential clients within the IT industry through research, networking, and utilizing LinkedInSales Navigator.
• Conduct outbound cold calls and emails to prospects, effectively communicating our company's products and services to generate new business opportunities.
• Develop and maintain a pipeline of qualified leads through proactive lead generation techniques, including but not limited to cold calling, email campaigns, and social media outreach.
• Engage with prospects to understand their business needs and challenges, and effectively articulate how our solutions can address those needs.
• Collaborate closely with the sales and marketing teams to develop and implement effective sales strategies, including the creation of compelling sales presentations and proposals.
• Build and maintain strong relationships with clients and prospects, ensuring high levels of customer satisfaction and repeat business.
• Stay up-to-date with industry trends, market dynamics, and competitor activities to identify new business opportunities and maintain a competitive edge.
• . Provide regular reports on sales activities, pipeline status, and market trends to the management team.

Responsibilities:

Work with developers to design specific testing strategies for features being developed and look forward to automating them Create comprehensive test plans and execute them Support the development team in troubleshooting or addressing issues with applications and dev/test environments and do functional Cross-browser testing. Work in an agile team and adhere to agile best practices Maintain existing test frameworks/cases To use several testing techniques to track and address any discovered issues. To use tools (such as IDE, debugger, build tools, and source control) to assist with daily tasks. Work with counterparts/clients on established quality assurance measures and testing Standards for new applications, products, and enhancements to existing applications throughout their development/product lifecycles Work in close co-ordination with the dev team to include test cases in the existing CI/CD pipelines

Requirements:

Proven work experience in software quality assurance in a product based organisation. Strong knowledge of software QA methodologies, tools, and processes. Intermediate experience with automated testing tools. Keen eye for detail and a commitment to excellence. Be willing to help your teammates, share your knowledge with them, and learn from them. Be open to receiving constructive feedback and turning it into process improvements. Key Skills - Selenium, Maven, Test Automation (QA), puppeteer js Keen to work in a startup with a dynamic and fast-paced environment

• Designing visual content for digital applications
• Designing and layout of materials for internal communications and engagement
• Editing YouTube videos
• Designing and layout of essential business materials
• Creating infographics and presentation materials to simplify the communication of complex concepts and data
• Editing video clips for use on social media platforms
• Working autonomously and developing high-quality concepts with minimal instruction
• Managing timelines and prioritizing of workload and knowing when to ask for direction
• Assisting team in developing and executing communications plans
• Providing technical support for design- and video-related efforts
• Optimizing graphics and video content for social media platforms
• Maintaining organized content files and helping to organize and archive existing video and graphics files
• Other duties as assigned

What you need to have:

• Strong visual communications skills, including the ability to communicate complex concepts and data through images
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram)
• Freshers can also apply. Portfolio displaying samples would be a must

Talent Acquisition Specialist

Location: Pune, India

About FlytBase:

FlytBase is a 4-year old, venture-funded, high growth startup –  a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.

FlytBase provides drone agnostic software solutions to automate and scale drone operations. It is the world’s first Internet of Drones Platform (IoD), that allows easy deployment of intelligent drone fleets, connected with cloud-based business applications.

As a key contributor to our lean Talent team, you will be responsible to build and manage our talent pipeline. You will work directly with our Engineering, Design, Strategy and Business leaders to help us scale and meet the demands of a fast-growing global technology product startup. This is a full cycle recruiting role, meaning, managing your entire pipeline from talent marketing, sourcing, evaluation process, negotiation, reference checks, offer acceptance, pre-boarding and joining.

Responsibilities:

• Source high caliber active and passive candidates through market research, networking, advanced search tools, employee referrals, and community events.
• Drive the interview and offer process, including creating job descriptions, overseeing interviews & feedback, tactful negotiations, reference checks and closing of positions.
• Innovate our current talent & outbound sourcing strategies.
• Ensure candidates have a world-class experience throughout each stage in our recruitment process.
• Lead talent marketing and employer branding initiatives.
• Organize and attend job fairs, hackathons and other recruitment events.
• Build and sustain relationships with campuses to meet the hiring requirements.
• Developing and executing presentations,career fairs and participating in campus interviews.

Must have:

• 2+ years in full cycle technical/non-technical and leadership recruitment, preferably with a fast-growing startup.
• Deep knowledge in delivering a world-class talent experience and ability to influence top tier talent.
• Hacker mindset -- come up with ideas/hacks to attract the best talent for a given role, and to shorten the closure time for open positions.
• Excellent work ethic, a strong sense of urgency and attention to detail.
• Self-directed and able to work independently.
• Excellent verbal and written communication skills.
• Exposure to various campus recruiting practices and techniques – including the ability to build new partnerships, identify areas of brand building and provide ad-hoc reporting and market intelligence.

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

 Perks:

• Fast-paced Startup culture
• Hacker mode environment
• Enthusiastic and approachable team
• Professional autonomy
• Strong meritocracy
• Zero bureaucracy 
• Company-wide sense of purpose
• Flexible work hours
• Informal dress code