Customer Support Representative

Role & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate

• Strong Technical Account Manager (Publisher Side) Profile
• Mandatory (Experience 1) – Must have minimum 6+ years of total experience, including 5+ years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media
• Mandatory (Experience 2) – Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling
• Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders
• Mandatory (Experience 4) – Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers
• Mandatory (Experience 5) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders
• Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
• Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops
• Preferred (Experience) – Must have strong real-time problem solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher support

Job Opportunity: Junior Accountant

Location: Sanpada, Navi Mumbai

Working Days: Monday to Friday + Alternate Saturdays

🎓 Qualification:

• CA (Appeared / Dropped out)

📋 Key Responsibilities:

• Handling GST compliance (filing, returns, reconciliations)
• Managing Income Tax and related filings
• Preparation and finalization of Balance Sheets
• End-to-end Accounts & Finance management
• Regular account reconciliations
• Liaising and dealing with government authorities
• Ensuring compliance with statutory regulations

Employment Type: Full-Time

Location: In-office, Bangalore

Key Responsibilities:

• Develop and write compelling content for various mediums, including blogs, social media, and newsletters.

• Research and generate ideas for new content topics, ensuring they align with our brand voice and strategic goals.

• Collaborate with other teams (e.g., design, SEO, product) to ensure content consistency and effectiveness.

• Optimize content for SEO to improve organic reach.

Requirements:

• Proven experience as a content writer, copywriter, or similar role.

• Strong writing, editing, and proofreading skills, with attention to detail.

• Familiarity with SEO best practices.

• Ability to work independently and manage multiple projects.

Additional Skills (Preferred):

•Knowledge of content management systems (CMS), especially WordPress.

•Experience in our industry or related fields.

Job description

We are looking for a Design Supervisor to lead & manage web design teams for high-performance consumer websites. Drive design quality, process efficiency, & cross-functional collaboration while mentoring teams & delivering scalable digital solutions.

Required Candidate profile

• Bachelor’s degree in Web Design or related field

• 8-12 yrs of web design experience

• Strong HTML5, CSS3, JS, Bootstrap, SASS skills

• Responsive design expertise

• Team leadership experience

Perks and benefits

• Night shift allowance

• Transport facility

Job Title: Full-Stack developer

Experience: 5 to 8+ Years

ASAP Start Immediately

Key Responsibilities

Develop and maintain end-to-end web applications, including frontend interfaces and backend services.

Build responsive and scalable UIs using React.js and Next.js.

Design and implement robust backend APIs using Python, FastAPI, Django, or Node.js.

Work with cloud platforms such as Azure (preferred) or AWS for application deployment and scaling.

Manage DevOps tasks, including containerization with Docker, orchestration with Kubernetes, and infrastructure as code with Terraform.

Set up and maintain CI/CD pipelines using tools like GitHub Actions or Azure DevOps.

Design and optimize database schemas using PostgreSQL, MongoDB, and Redis.

Collaborate with cross-functional teams in an agile environment to deliver high-quality features on time.

Troubleshoot, debug, and improve application performance and security.

Take full ownership of assigned modules/features and contribute to technical planning and architecture discussions.

Must-Have Qualifications

Strong hands-on experience with Python and at least one backend framework such as FastAPI, Django, or Flask, Node.js .

Proficiency in frontend development using React.js and Next.js

Experience in building and consuming RESTful APIs

Solid understanding of database design and queries using PostgreSQL, MongoDB, and Redis

Practical experience with cloud platforms, preferably Azure, or AWS

Familiarity with containerization and orchestration tools like Docker and Kubernetes

Working knowledge of Infrastructure as Code (IaC) using Terraform

Experience with CI/CD pipelines using GitHub Actions or Azure DevOps

Ability to work in an agile development environment with cross-functional teams

Strong problem-solving, debugging, and communication skills

Start-up experience preferred – ability to manage ambiguity, rapid iterations, and hands-on leadership.

Technical Stack

Frontend: React.js, Next.js

Backend: Python, FastAPI, Django, Spring Boot, Node.js

DevOps & Cloud: Azure (preferred), AWS, Docker, Kubernetes, Terraform

CI/CD: GitHub Actions, Azure DevOps

Databases: PostgreSQL, MongoDB, Redis

About the Role 

Hey there, finance ninja! Are you ready to unleash your mamba mentality and take on the role of a Finance and Accounts Head?

We're looking for someone who loves all things finance and wants to build accurate and reliable financial reports and processes. 

If you love a fast-paced and high-functioning work environment and are all about learning, we want you on our team! We're on the hunt for someone super motivated who's ready to take charge as the Finance Head and lead the team to excellence. 

What You'll Do 

Budget-building and cash flow forecasting boss 

• The backbone of our growth plans, setting up financial systems and processes like a pro 

• An extraordinary tax guru 

• Compliance ninja who knows the financial rules and regulations like the back of their hand 

• A financial insights machine that can provide meaningful analysis 

• Risk mitigation master who can spot potential problems before they happen 

• A mentor and leader who can guide the finance and accounting team to greatness 

• A team player who loves collaborating with other teams to create a positive impact 

We are seeking an experienced Chief Technology Officer with a passion for esports to join our team. The ideal candidate will have a strong track record of leading and managing technical teams and a proven ability to drive technology strategy and innovation. Experience in the esports industry is a plus. 

Responsibilities: 

• Lead the development and execution of our technology roadmap, aligning with business goals and objectives 
• Oversee the design, development, and maintenance of our technology infrastructure and systems 
• Manage and mentor the technology team, including setting goals and providing direction and support 
• Collaborate with other departments to identify and prioritize technical needs and opportunities 
• Monitor and analyze industry and market trends, and assess their potential impact on the company 
• Communicate technical plans and progress to senior management and stakeholders 

Requirements: 

• Strong professional experience as a CTO or similar leadership role 
• Proven ability to lead and manage technical teams 
• Strong understanding of software development and delivery processes 
• Experience with driving technology strategy and innovation 
• Excellent communication and collaboration skills 

Preferred: 

• Experience in the esports industry 
• Experience with cloud technologies such as AWS or Azure 
• Experience with agile development methodologies 
• Familiarity with a variety of programming languages and technologies 
• Experience with budget and resource management 

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to
• Work very closely with various business stakeholders to drive the execution of multiple business plans and
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product

• A graduation/post graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
• Expertise in 
• Any UI framework React/Vue 
• State Management libraries like redux
• Build tools (webpack, grunt, gulp etc)
• Experience with 
• best practices for JS development using jslint, testing frameworks etc.
• package managers like npm or yarn
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environments.
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.

Good to have

• Experience with AWS, Microfrontend, Nginx, CDN caching
• Exposure to Performance optimization techniques/tools (caching, cdn, lighthouse, optimization)
• Experience with Dockers & Containerization
• Knowledge of tools and best practices for Linting, Compiling, Minifying, Jenkins etc.
• Experience with "Micro Frontend architecture" & “Backend For Frontend”

 Expert experience developing multiple commercial-grade mobile applications iOS using native languages (Objective-C / Swift, Xcode or Java).

- Demonstrated knowledge of best practices for IOS or Android. Strong experience developing multithreaded applications.

- Solid knowledge of mobile OS architecture - in areas of: UI, memory management, data storage, application management by OS and cybersecurity.

- Experience with charting of data (scientific or medical data is preferred), either custom-developed or third-party charting libraries.

- Experience with UI development of mobile application (scalable for different screen resolutions and localization).

- Demonstrate initiative in all areas of work - proactive in identifying shortfalls in requirements, design or code.

- Experience working with continuous integration.

- Experience working with cross-functional teams.

- Excellent communications skills (verbal and written). High-quality SDD/design and implementation documentation skills a must.

- Experience with unit-testing and test automation preferred.

- Must have apps published in either Apple/Google store.

Requirements and Qualifications:

- Bachelor’s degree or higher in computer science, information technology or related field

- Evidence of continuing education, such as technical certifications, a plus

- Minimum 7 years’ experience in Information Technology field

- Minimum 4 years’ experience in mobile application development

- Prior experience working in an FDA regulated environment, a plus

- Ability to work in high-pressure, deadline driven environment

Note : Please do share link of the Mobile App developed on Live in Apple store.