Customer Support Representative

Strong B2B SaaS Product Manager / Early Product Talent profiles

Mandatory (Experience 1) – Must have minimum 10 months+ of Product Management experience OR strong product-focused internships where candidate has owned outcomes end-to-end

Mandtaory (Experience 2) - Proven experience owning products end-to-end – from problem discovery and PRD creation to launch, iteration, and impact measurement

Mandatory (Experience 3) – Comfort with data and ability to define KPIs, analyse performance, and iterate based on insights

Mandatory (Company ) - Must have worked in B2B SaaS companies only, preferably in Series A to Series C funded startups OR top B2C product company

Mandatory (Education 1) – Must be an Engineer and an alumnus of Top 7 IITs only (IIT Bombay, IIT Delhi, IIT Kanpur, IIT Kharagpur, IIT Madras, IIT Guwahati, IIT Roorkee) and BITS Pilani

Mandatory (Education 2) – Year of graduation should be 2023 or later

Mandatory (Note) - Overall experience should not be more than 2 years

We have opening for IT Company in Andheri East- Chakala

Role : Talent Acquisition Manager

Requirement

10+ years of experience in HR with major exposure in Talent Acquisition, preferably in the IT industry.

•  Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
•  Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
•  Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
•  Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
•  Create a hiring plan with deliverables, timelines and a formal tracking process.
•  Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
•  Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
•  Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
•  Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
•  Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
•  Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
•  Create a hiring plan with deliverables, timelines and a formal tracking process.
•  Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
•  Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
• Recommend ideas and strategies related to recruitment that will contribute to the growth of the company, implement new processes and fine-tuning standard processes for recruiting that fit within the Organization's mission to deliver high-value results to our customers.
• Participate in special projects/initiatives, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior- level openings.
•  Build an “Employer Brand” in the Talent Market and Drive
• Improvements in the Talent Acquisition Process
•  Collaborate with marketing and communications teams for integrated branding campaigns.
•  Monitor and improve onboarding satisfaction scores and early attrition rates by tracking feedback from new recruits across.
•  Coordinate with HR operations, IT, medical admin, and business functions to ensure Day 1 readiness (system access, ID cards, induction slotting, etc.).
•  Ensure fast TAT, high-quality selection, and seamless onboarding process management.
•  Develop KPI dashboards (time-to-fill, cost-per-hire, quality-of-hire, interview-to-offer ratio) and present insights into leadership.

Strong Ad Operations Profiles

Mandatory (Experience 1) – 1+ years of hands-on experience in Digital Ad Operations or Programmatic Advertising.

Mandatory (Experience 2) – Practical exposure to DSPs and DV360 for campaign setup, execution, optimization, and reporting.

Mandatory (Experience 3) – Strong understanding of LinkedIn, Meta, and Facebook Ads platforms; ability to coordinate campaign execution per media team plan.

Mandatory (Experience 4) – Proficiency in DoubleClick Campaign Manager (DCM) or similar 3rd-party ad servers for trafficking and tag management.

Mandatory (Experience 5) – Ability to perform QA testing of creative assets, troubleshoot delivery issues, and ensure tracking accuracy.

Mandatory (Experience 6) – Skilled in Excel-based reporting, reconciliation, and campaign data analysis.

Mandatory (Company) – Must have worked in a digital media agency or AdTech environment executing live campaigns.

As a Software Developer in Test (SDET), you will work closely with the product management and the developer team to deliver top quality products that meet and exceed the functional and non-functional requirements.

Career Growth Opportunities:

Project ownership

Opportunity to work with highly skilled team members Commitment:

Full Time Education Requirements: MCA or Bachelor's degree in computer science or equivalent from Premiere Technology Institution (ex. IIT)

Experience Requirements:

3-5 Years of Experience Required

Skills and Expertise:

Min. 3 years of experience in testing

Solid programming skills and grasp of OOPS concepts preferably in Java

Experience working with NoSQL and non relational databases

Experience in maintaining CI/CD pipeline and final software delivery in production environments (AWS) Expertise in API test automation using frameworks such as Rest assured

Comfortable with working in Linux systems

Prior experience in preparing test artifacts such as reports, test cases etc

Experience working BDD style (Cucumber preferred)

Prior experience in security is a plus

Excellent verbal and written communication skills.

Ability to work well in a challenging and fast paced environment

Must have strong analytical and reasoning skills

Should be able to understand the core business and correlate with features to be developed

Passionate in current and new trends in the world of software testing

Role and Responsibilities:

Requirement analysis and preparation of the test plans.

Conduct QA of the application builds received from the dev team. The testing would include the specific module as well as the system integration.

Raise and track Jira tickets to closure. Promote builds to UAT, Staging and ultimately to production.

Work with the product management team on the acceptance testing during the closed beta / internal testing phase.

Monitor the health and performance of the application after release to the production environment. Work with other stakeholders to increase the rollout %.

Develop test frameworks for API and frontend testing

Learn and implement new technologies to continually improve product quality

1. Create and maintain optimal data pipeline architecture
2. Assemble large, complex data sets that meet business requirements
3. Identifying, designing, and implementing internal process improvements including redesigning infrastructure for greater scalability, optimizing data delivery, and automating manual processes
4. Work with Data, Analytics & Tech team to extract, arrange and analyze data
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
6. Building analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics including operational efficiency and customer acquisition
7. Works closely with all business units and engineering teams to develop a strategy for long-term data platform architecture.
8. Working with stakeholders including data, design, product, and executive teams, and assisting them with data-related technical issues
9. Working with stakeholders including the Executive, Product, Data, and Design teams to support their data infrastructure needs while assisting with data-related technical issues.

1. SQL
2. Ruby or Python(Ruby preferred)
3. Apache-Hadoop based analytics
4. Data warehousing
5. Data architecture
6. Schema design
7. ML

1.  Prior experience of 2 to 5 years as a Data Engineer.
2. Ability in managing and communicating data warehouse plans to internal teams.
3. Experience designing, building, and maintaining data processing systems.
4. Ability to perform root cause analysis on external and internal processes and data to identify opportunities for improvement and answer questions.
5. Excellent analytic skills associated with working on unstructured datasets.
6. Ability to build processes that support data transformation, workload management, data structures, dependency, and metadata.

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis. Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia

• Responding and managing inbound sales leads from our website or any other channel.
• Doing the first conversation, understanding the requirements, suggesting a best suited solution and then connecting them to the senior members of our team.
• Understanding sales targets and building leads digitally both for the social sector, for schools, with coaching institutes and retail.
• Working with the senior team to share the relevant information, mature these leads and driving them for conversion
• Building digital connections with potential partners, distributors, resellers, CSR consultants and NGOs who can take up our solutions and grow them in their territory.
• Personally meeting the leads and giving them detailed presentations about the company and the products
• Managing schools needs by providing them with customised solutions
• Handling the North-east region and the leads for that territory
• Setting up a network of schools for future sales and support
• Sharing with them the various edtech options built by the company

• Candidate with sales experience in Education K - 12 segment (preferred) - someone with experience in managing Digital sales (B2B). 
• MBA (preferred)
• Good communication skills
• Sales experience in an ed-tech field preferably with B2B
• Excellent and Effective Communication and an aspiration to learn best of all types of communication - verbal, email, phone, WhatsApp and others
• Basic digital capabilities - Since all our inbound sales and support queries come via phone/ email, therefore the person should be good at emails, typing, and writing replies and coordinating with different people.
• Self-awareness, Peaceful mind and humility to learn

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

Job Description

• Hands on Experience of More than ​2+ Years with Core PHP, Laravel, Vue js
• Developing user-facing applications using Vue.js.
• Experience in Datastores like Mysql, Redis.
• Utilize backend data services and contribute to increasing existing data services API.
• IT Service based Projects with international client handling.

Desirable skills:

• Experience in developing the clientside application Vue.js.
• Indepth knowledge of objectoriented PHP and Laravel 5.
• Good knowledge of Cloud computing technologies.
• PHP Framework.
• Handson experience with SQL schema design, SOLID principles, REST API design.
• MySQL query optimization.
• Creative and efficient problem solver.
• Good team player.
• Strong Communication skills.
• Ability to write emails and should be able to chat with the client.
• PM tools knowledge like JIRA, trello, basecamp would be a plus.