
Job Title : Senior Support Engineer
Experience : 5+ Years
Location : Remote
Employment Type : Contract
About the Role :
We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.
Mandatory Skills :
Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management
Key Responsibilities :
- Monitor and triage production incidents across APIs, web portals, and data platforms.
- Perform initial troubleshooting using logs, SQL, and API testing tools.
- Log, prioritize, and track incidents using ITSM tools.
- Coordinate with engineering teams for issue resolution and follow up until closure.
- Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
- Maintain support documentation, runbooks, FAQs, and knowledge base.
- Identify recurring issues and recommend long-term improvements.
Required Skills :
- 5+ years of experience in Technical Support, Production Support, or Service Desk.
- Strong experience with Incident Management and SLA-driven support.
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
- Working knowledge of SQL, REST APIs, and Postman/API testing.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Understanding of data privacy and enterprise support processes.
- ITIL Foundation Certification is a plus.
Why Join Us ?
- 100% Remote Opportunity
- Work with a leading global telecommunications client.
- Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
- Opportunity to support enterprise-scale data platforms and mission-critical applications.

About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
2. End-to-End Project Delivery
- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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The Mobile Lead Developer with a minimum of 3-6 years of experience to develop a React Native Mobile App
Job Overview
The primary role of this position will be to develop rich Mobile/Web applications for a new Reillo product.
Primary Skills
· Experience with popular application development frameworks such as React Native with excellent JavaScript, Typescript, ES6 or greater, HTML5, and CSS development skills
· Experience in iOS and Android Application development
· Experience with modern front-end build pipelines and tools such as Webpack
· Solid understanding of MVC, stateless APIs, Redux and building RESTful APIs
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· Experience with ReactJS for Web App development will be an added advantage.
Job Title: Backend Developer - Fintech
Responsibilities:
- Architect and Develop: Design, build, and maintain secure, scalable, and efficient RESTful APIs using Django Rest Framework, ensuring compliance with regulatory requirements.
- Collaborate: Work closely with cross-functional teams to gather requirements and translate them into technical specifications and actionable plans.
- Debug and Resolve: Identify and fix backend issues and bugs, ensuring a seamless user experience for financial applications.
- Optimize Systems: Continuously enhance backend systems for performance, scalability, and resource efficiency.
- Code Quality: Uphold high standards of code quality, organization, and implement automated testing processes to meet industry standards.
- Stay Updated: Keep abreast of fintech industry trends, technological advancements, and regulatory updates to continually improve backend architecture.
Requirements:
- Experience: 5+ years of proven experience in backend development with a strong skill set in Python and Django.
- API Development: Extensive experience in developing secure and compliant RESTful APIs using Django Rest Framework.
- Database Proficiency: In-depth knowledge of MySQL for database design, optimization, and maintenance; experience with MongoDB is a plus.
- DevOps: Proficiency in DevOps practices, including CI/CD pipelines, infrastructure as code, and containerization.
- Cloud Services: Exposure to cloud services (AWS, GCP) with an emphasis on security and regulatory compliance.
- Software Principles: Solid understanding of software development principles, design patterns, and best practices in the fintech domain.
- Agile Environment: Experience working in an Agile/Scrum development environment.
- Problem-Solving: Excellent problem-solving and analytical skills, with keen attention to detail.
- Collaboration: Strong communication and collaboration skills to work effectively in a team-oriented fintech environment.
- Version Control: Proficiency with Git for version control and collaborative development.
Preferred Skills:
- Asynchronous Processing: Familiarity with asynchronous task processing using Celery or similar technologies, especially in financial transaction processing.
- AWS Expertise: Strong knowledge of AWS services and infrastructure, including EC2, S3, RDS, Lambda, with a focus on security and compliance.
- GCP Expertise : VPC, Virtual Machines, SQL, IP whitelisting
- Caching Mechanisms: Experience with caching mechanisms (e.g., Redis) for optimizing real-time data access and processing.
- Continuous Learning: Eagerness to learn and adapt, staying updated with emerging technologies and methodologies in backend development and the fintech industry.
Key Responsibilities:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
Requirements:
- Proven working experience as HR Manager or other Sr HR Executive.
- People-oriented and results-driven.
- Demonstrable experience with Human Resources metrics.
- Knowledge of HR systems and databases.
- Ability to architect strategy along with leadership skills.
- Excellent active listening, negotiation and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labour law and HR best practices.
- Degree in Human Resources or related field.
Working Hours: 7 PM- 4 AM || Mon- Fri
Working Location: Alkapuri, Vadodara
About us: EITACIES Inc is a Product Development and IT Services company, providing pioneer services in Digital transformation, Cloud & Cyber security, DevSecops, AI & ML, Business Intelligence and Enterprise Integration. We have been supporting multiple bay area start-ups and Fortune 500 companies in different industry verticals since 2008. For more information please visit www.eitacies.com
We are looking for a Automation Software Engineer to join the core team that is building our latest cloud security product - Prisma SaaS. This fast-growing cloud service provides next- generation security for enterprise SaaS applications such as Box, Dropbox, GitHub, Google Apps, Slack, Salesforce and many more. Prisma SaaS enables organizations to store terabytes of sensitive data in these applications while preventing any security threats to their cloud. This role will also give you a unique opportunity to collaborate with many of our supported SaaS vendors and build skills to influence every aspect of delivering an enterprise-class cloud security service.
Bring your backend java cloud engineering skills to work on the latest cloud software/web applications. Help us deploy and scale the next generation of cloud security utilizing big data. Keys to Success: Experience building Micro Service, REST API, Big Query, Elastic-search, and AWS SQS.
With a great fit having:
● Strong expertise with React
● Strong expertise with RSpec
● Strong experience with Python
● Experience in End to End Testing automation for UI
● Experience in Unit/Integration testing of APIs
● Strong expertise with MongoDB and ElasticSearch
● Working knowledge of Docker
● Strong experience with open source tooling
● Bachelor’s Degree and/or equivalent relevant experience in a technical field
Your Impact:
- Responsible for complete software development process including End-to-End Automation for UI
- Write clean, testable, readable, scalable and maintainable code that scales and performs well for thousands of customers.
- Participate actively and contribute to design and development discussions.
- Develop proven understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others
Your Experience:
● Strong expertise in latest UI technology
● Strong Experience in Python
● Collaborate with UX/UI designers and product designers to build user-friendly, immersive, reactive applications
● 5+ years of software data integration experience.
● 5+ years of Javascript, HTML, and CSS.
● 5+ Working knowledge of React, Angular or an equivalent MVC framework.
● 5+ Experience with the API toolset: REST, HTTP, GraphQL, JSON, XML, Postman, etc.
● Experience in SQL, MongoDB, ElasticSearch.
● Experience with Git, Continuous Integration, and Continuous Delivery mechanisms
● Experience with RSpec.
● Big Plus if you have CASB or general SaaS application experience.
● Big plus if you have experience with Data Security application.
The notice period is 30 days or less.
• FULL TIME • GURGAON
Job Overview
We are searching for PHP Developer who would be responsible for creating
and implementing an array of Web-based Services using PHP, MySQL, Ajax,
and JavaScript. You develop back-end components, connect the application
with other web services, and assist front-end developers by ensuring their
work integrates with the application. Also, you might be asked to develop and
integrate plug-ins for popular frameworks.
Responsibilities
• Participate in the entire application lifecycle, focusing on coding and
debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications.
• Collaborate with Front-end developers to integrate user-facing
elements with server side Logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to
identify new features
• Follow emerging technologies.
Essential Requirements
▪ Must have good experience in codignitor
▪ Candidate should have relevant experience in MVC and YII2
framework.
▪ Candidate must have Strong command in Jquery, My Sql and
Mongodb etc
▪ Must have strong knowledge about Social API integration like- ( edge,
fb, twitter and google etc.)
▪ Candidate must have excellent understanding about web services like-
(Rest, Soap etc.)
▪ Candidate must have good knowledge about payment gateway
integration.
▪ Must have excellent knowledge about data structure.
▪ Experience with the startup will preferably be advantage.
EducationalQualifications
B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
EXPERIENCE: 1-5 yrs
UKG's engineering teams wants to add 4 staff aug consultants (2 in US and 2 in Noida) to support their identity platform infrastructure, deployments to prod, escalations/KTLO, and debugging needs. They'll need to partner with internal dev teams who consume our Identity platform around any issues or new integrations needed. RCA/enhancing our observability.
They need to have the below qualifications:
• Linux (Ubuntu) - Understanding of Linux OS and has experience with troubleshooting complex issues that can be due to infrastructure related around disk/iops, network latency, jvm/gc related, as well as application related defects.
Python/similar scripting language to help automate manual tasks/remediation efforts.
• Ansible
• Identity platforms/technology -
SAML2/Oauth2/Directory server LDAP#python queryquerylanguage/OpenDJ/OpenAM/Auth0/Okta/SSO
• Java - understanding of Java tuning/best practices for high volume applications at scale
• Nginx
• Grafana • PagerDuty
• Postman/API • Kibana/Splunk
Dynatrace
GCP preferred. Azure is good as well.
Build relationships with prospective clients
Maintain consistent contact with existing clients
Manage sales pipeline
Analyze market and establish competitive advantages
Track metrics to ensure targets are hit
Qualifications:
Bachelor's degree
Strong negotiation skills
Strong communication and presentation skills
About Typito
We strive to build a workplace that helps everyone nurture a growth mindset and here's what our https://www.glassdoor.co.in/Reviews/Typito-Reviews-E4837925.htm" target="_blank">Glassdoor reviews say. You can learn more about https://typito.com/blog/thing-called-culture-typito/" target="_blank">our culture here and http://blog.typito.com/why-we-are-building-typito/" target="_blank">here's why we are building Typito.
If all of this looks exciting, please continue reading.
We are looking for a Product QA Analyst, with at least 2 years of QA experience and who will undertake the Quality Assurance testing of our web app (https://typito.com). Apart from QA, the role entails working closely on product lifecycle and product evolution along with the Product Management and the Technology team.
Responsibilities:
- Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
- Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
- Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
- Develop an understanding of the Typito product and document use-case scenarios
- Own efforts on Functional, Regression, UI testing for Web and Mobile
- Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
- Be an advocate of app performance and lead initiatives on this front.
Requirements:
- Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
- Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
- Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
- Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
- Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
- Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.
Navia Life Care is looking for a young, energetic, and passionate backend developer for a full-time role, and available to join immediately.
They will be expected to fulfill the following responsibilities :
Backend developer responsibilities :
- Design and build system backend on Python, Django and PostgreSQL
- Experience with Machine Learning, Data Analytics will be a Plus
- Collaborate with cross-functional teams to define, design, and ship new features.
- Unit-testing code for robustness, including edge cases, usability, and general reliability.
- Help improve code quality through writing unit tests, automation and performing code reviews
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Handle software updates, patches, and bug fixes.
- Develop applications for time-sensitive projects while considering business/system requirements.
- Continually learn about new programming languages, operating system updates, and other information that will affect the functions of applications in development.
- Integrate with our front-end and mobile applications
- Participate in brainstorming sessions and have the chance to contribute innovative and original ideas to our technology, algorithms and product
Requirements :
- Minimum 1 to 5 years working experience in Python, DJango, and other related technologies
- Have published one or more Android apps on the Google Play store
- Experience with third-party libraries and APIs, WebRTC etc.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Excellent ability to develop and understand algorithms.
- Opportunity to join a fast-growing and funded healthcare startup, and direct reporting to the Chief Technology Officer.
- We provide a flexible and innovation-driven work environment, with a 5-day working week, and competitive compensation packages.
Develop and maintain dynamic web applications
Involvement in all aspects of the development cycle using PHP ,laravel ,codginator and OOPS concept
Participate in Code Review and walkthroughs
Work on complex and challenging projects
Ensure foolproof performance of the deliverable
Coordinate with co-developers and send regular updates
Knowledge of web applications security norms
Comfortable working with debugging tools
Plan, design, develop, debug, implement and support web-based applications and Services (Websites and Intranet Portal)
Skills Required:
Proven experience on PHP, Laravel, MySQL, Javascript, HTML,Jquery and Ajax
Knowledge of JavaScript frameworks like React, Angular2 and NodeJS
Proficiency in SQL scripting and MySQL 5.x
Experience in API integration, Localstorage, geolocation etc.
Knowledge of Cloud Environment like AWS/EC2, VPC etc.
Experience with version control GIT, BitBucket, SVN, etc.
Must have worked on Agile Methodology
Strong knowledge of OOPS, design patterns and Data structure
Should have strong knowledge of front end and back end optimization techniques










