
Job Title : Senior Support Engineer
Experience : 5+ Years
Location : Remote
Employment Type : Contract
About the Role :
We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.
Mandatory Skills :
Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management
Key Responsibilities :
- Monitor and triage production incidents across APIs, web portals, and data platforms.
- Perform initial troubleshooting using logs, SQL, and API testing tools.
- Log, prioritize, and track incidents using ITSM tools.
- Coordinate with engineering teams for issue resolution and follow up until closure.
- Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
- Maintain support documentation, runbooks, FAQs, and knowledge base.
- Identify recurring issues and recommend long-term improvements.
Required Skills :
- 5+ years of experience in Technical Support, Production Support, or Service Desk.
- Strong experience with Incident Management and SLA-driven support.
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
- Working knowledge of SQL, REST APIs, and Postman/API testing.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Understanding of data privacy and enterprise support processes.
- ITIL Foundation Certification is a plus.
Why Join Us ?
- 100% Remote Opportunity
- Work with a leading global telecommunications client.
- Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
- Opportunity to support enterprise-scale data platforms and mission-critical applications.

About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
2. End-to-End Project Delivery
- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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Role Overview:
We’re hiring a Senior Business Development Associate who excels at communication, relationship-building, and converting leads into long-term learners. Ideal for candidates who can clearly present value, understand student needs, and drive growth.
Key Responsibilities:
- Engage with prospective students/clients via calls, chats, and meetings
- Clearly explain courses, outcomes, and value propositions
- Convert leads into enrollments through effective communication
- Build and maintain strong customer relationships
- Collaborate with marketing and product teams for growth initiatives
Requirements:
- 1–5 years in sales/business development (EdTech preferred)
- Excellent verbal & written communication (must-have)
- Strong persuasion and negotiation skills
- Target-driven with a customer-first approach
Core Strength:
Ability to communicate confidently, build trust, and drive conversions.
We’re Hiring: Sales Development Representative (SDR) | Chennai
If you’re someone who can start a conversation, understand people, build trust, and confidently close a sale, we want to meet you.
We’re looking for ambitious Sales Development Representatives who want to build a serious career in sales and grow with a fast-moving team.
Role: Sales Development Representative (SDR)
Salary: ₹4–5 LPA
Location: Portanbakam, Chennai
Work Mode: Work from Office
Work Schedule: Alternate Saturdays working
Language Requirement
You must be fluent and confident speaking in:
Tamil + English + Hindi
This is an important requirement for the role.
What you’ll do
• Speak with prospective customers and understand their needs
• Qualify and nurture leads through calls and follow-ups
• Build trust and confidently communicate the value of our programs
• Convert interested prospects into customers
• Own your targets and continuously improve your conversion skills
• Work closely with marketing and sales teams to drive revenue
Who should apply?
Someone who is confident on calls, persuasive without being pushy, disciplined with follow-ups, and hungry to grow.
Previous experience in Inside Sales, EdTech Sales, Business Development, Telesales or SDR roles is an advantage.
But more than your designation, we care about your communication, attitude, ownership and ability to sell.
If you believe sales is not just about convincing people, but understanding them and helping them make the right decision, this role could be for you.
CTC: Up to ₹4–5 LPA
Role - Manager (Paid Social)
About Company :-
Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.
This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.
At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.
Reporting of the role :-
This role reports to the Associate Director -Social
What your day job looks like at Hub:
· Making Strategies and Planning
· Execution and Optimization for Paid campaigns across social media platforms
· Creating Performance reports & review deck for clients
· Understanding the projects and client’s requirements & deliver accordingly.
What you’ll bring:
· Should be able to multitask and handle multiple clients at one time
· Hands on experience in social media advertising and ad creation & optimization
· Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
· Team Management
Minimum qualifications:
· 4-6 years of Experience of running paid social campaigns
· In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
· Have created Media plans for client briefs
· Excellent communication and interpersonal skills
· Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc.
Full Stack Engineer
We are looking for a self-starter who can join a fast-paced startup environment in order to design and build a scalable cloud-based product. You’ll be part of a cross functional team that’s responsible for the full product development life cycle, from conception to deployment.
Key Responsibilities: -
Work with the development team to design & build new features using Node JS along with enhancing the existing platform. - Develop, test and optimize code for performance, maintainability and standards. - Participate in code reviews and make recommendations. - Use CI/CD techniques to ensure clean working environments and agile deployments. - Debug and troubleshoot cloud-based applications. - Follow Agile development techniques, participate in daily calls and assist product owners in story grooming.
Skill set: -
3+ years of product development experience. - Strong problem-solving and analytical skills. - Strong programming experience in Node JS/Java/Python. - Experience with React JS. - Experience in building cloud-based applications on AWS. - Experience with NoSQL data stores, preferably Dynamo DB. - Experience with any CI / CD tool.
Good to have: - Experience in GraphQ
• Technical depth in customer facing systems from an application, development, operations, scalability, availability, performance, people, process, and tooling perspective.
• Work with a global team to gather requirements and implement solutions
• Work with different application teams to design integration solutions.
• Mentor junior members in the team to deliver high quality systems and adopt newer integration services from ReactJS development.
Education/Experience/technical Skills:
• Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience
• 3 + years of experience spanning at least two IT disciplines, including technical lead, network management, application development, middleware, database management or operations
• Exposure to multiple, diverse technologies and processing environments
• Knowledge of business process re-engineering principles and processes
• Javascript, ReactJS and bootstrap CSS experience
• GraphQL/HASURA experience is a plus
• Experience using tools such as Bitbucket/GIT
• Able to troubleshoot and resolve application defects
• Experience working in a Healthcare Domain environment preferred
Critical Responsibilities:
• Design and develop solutions based on a strategic business and technical requirements.
• Selecting the appropriate services based on best practices of java development and implementations. Estimate costs and identify cost feasible options
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Tasks may involve project management, strategic planning, logistics,auditing, reconciliation, handling petty cash and vouchers
Location: Bengaluru(Kalyan Nagar)
Roles & Responsibilities:
- As one of the earliest employees, there will be a lot on your plate. All the time!
- You'll build new product features from start to finish: through conception, research, maintenance, and polish. Think features to improve our collaborative student learning platforms, such as new collaborative learning activities for teaching coding and other subjects.
- You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
- You'll build and improve processes and internal tools with simplicity and productivity in mind — such as, a tool to sync updates between Zoho, slack etc.
This might be for you if...
- You have knowledge of ReactJS and any backend technology along with that
- You have been professionally coding for at least 3 years
- You have worked in a startup and relish the chaos and pressure
- You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
- You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
- You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.
About the Internship:Selected intern's day-to-day responsibilities include:
1. Curating, growing and nurturing the educator community
2. Identifying and solving problems in the community
3. Owning the engagement and success of our community
4. Interfacing with teams from product, growth, and sales to align the community program perfectly with the business goals.
Only those candidates can apply who: are available for full time (in-office) internship and are available for duration of 2 months have relevant skills and interests.
* Freshers looking for jobs may also apply*
Stipend:INR ₹10000 /Month
Other perks:Certificate, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum).











