Technical support Jobs in Pune
Customer Support Executive (Chat Support)
at Crelio Healthat Crelio Health



Customer Success Manager
at Crelio Healthat Crelio Health



Java Support - Analyst / Lead
at Mphasisat Mphasisat Mphasis



Technical Support
at Promobi Technologiesat Promobi Technologies



Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)
at Truemeds Indiaat Truemeds India



Technical Support Engineer
at InfraCloud Technologiesat InfraCloud Technologies



Customer Success executive
at Abmiro Solutionsat Abmiro Solutions



Customer Success Manager
at Extraaedgecomat Extraaedgecom



Technical Support Engineer
at Promobi Technologiesat Promobi Technologies






Senior Software Engineer
at Freestone Infotech Pvt. Ltd.at Freestone Infotech Pvt. Ltd.



Senior Engineer - Cloud Reliability
at Searce Incat Searce Incat Searce Inc






Chief Architect Product
at Pivotchain Solutionat Pivotchain Solution



CloudOps Engineer GCP (Infra)
at Searce Incat Searce Incat Searce Inc



Customer Success Team Lead | US Shift | Salesforce
at Screen Magic Mobile Media Pvt. Ltd.at Screen Magic Mobile Media Pvt. Ltd.



Customer Support Associate (night Shift)-Male Candidates
at Promobi Technologiesat Promobi Technologies



Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time