
Technical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team

About GlobalSignIn
About
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Connect with the team
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Rekise Marine is a startup focused on sustainably enhancing the utility of oceans through autonomous robotic infrastructure. Our efforts center on developing advanced autonomous technology for the maritime industry, serving both defense and commercial sectors globally. We specialize in creating autonomous vessels both surface and underwater as well as autonomous port infrastructure. Currently, we are building the flagship autonomous platform of the Indian Navy.
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We are seeking a skilled CAD Designer with 4-10 years of experience to join our team. The ideal candidate will have a strong background in using NX CAD or other 3D CAD tools to create detailed and precise designs.
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1. Design and Modeling
Create detailed 2D and 3D CAD designs of components and systems using tools such as NX CAD- preferred or Solidworks,AutoCAD, or CATIA.
Develop and refine engineering drawings for manufacturing and assembly.
Ensure designs meet technical specifications, functional requirements, and industry standards.
2. Prototyping and Testing
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Perform feasibility studies and stress analyses using simulation tools (e.g., ANSYS).
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Prepare technical documentation, including engineering reports, specifications, and design records.
Support project planning and provide inputs for timelines and resource requirements.
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* 4-10 years of experience in mechanical design or engineering, preferably in R&D focused industries.
* Proven experience in designing components and systems for complex projects.
* Proficiency in NX CAD software .
* Familiarity with simulation tools like ANSYS or Abaqus.
* Strong knowledge of materials, manufacturing processes, and prototyping techniques.
* Experience in DFM, DFA, and DFMEA principles.
* Excellent problem-solving and analytical skills.
* Strong attention to detail and commitment to quality.
* Ability to manage multiple priorities and meet tight deadlines.
* Effective communication and teamwork abilities.
* Familiarity with CAD tools for piping and wiring.
What We Offer
A chance to be part of a leading marine robotics startup in India.
Competitive salary.
Flexible and innovative work environment promoting collaboration.
A role where your contributions make a real difference and drive impact.
Roles and Responsibilities :
- To analyze business requirements, prepare design and implementation recommendations and estimate development effort
- Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Skills Required :
- Experienced with front end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux).
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Familiarity with code versioning tools (such as Git, SVN, ).
- Candidates with Good communication Skills.
Role & Responsibilities
- Create innovative architectures based on business requirements.
- Design and develop cloud-based solutions for global enterprises.
- Coach and nurture engineering teams through feedback, design reviews, and best practice input.
- Lead cross-team projects, ensuring resolution of technical blockers.
- Collaborate with internal engineering teams, global technology firms, and the open-source community.
- Lead initiatives to learn and apply modern and advanced technologies.
- Oversee the launch of innovative products in high-volume production environments.
- Develop and maintain high-quality software applications using JS frameworks (React, NPM, Node.js etc.,).
- Utilize design patterns for backend technologies and ensure strong coding skills.
- Deploy and manage applications on AWS cloud services, including ECS (Fargate), Lambda, and load balancers. Work with Docker to containerize services.
- Implement and follow CI/CD practices using GitLab for automated build, test, and deployment processes.
- Collaborate with cross-functional teams to design technical solutions, ensuring adherence to Microservice Design patterns and Architecture.
- Apply expertise in Authentication & Authorization protocols (e.g., JWT, OAuth), including certificate handling, to ensure robust application security.
- Utilize databases such as Postgres, MySQL, Mongo and DynamoDB for efficient data storage and retrieval.
- Demonstrate familiarity with Big Data technologies, including but not limited to:
- Apache Kafka for distributed event streaming.
- Apache Spark for large-scale data processing.
- Containers for scalable and portable deployments.
Technical Skills:
- 7+ years of hands-on development experience with JS frameworks, specifically MERN.
- Strong coding skills in backend technologies using various design patterns.
- Strong UI development skills using React.
- Expert in containerization using Docker.
- Knowledge of cloud platforms, specifically OCI, and familiarity with serverless technology, services like ECS, Lambda, and load balancers.
- Proficiency in CI/CD practices using GitLab or Bamboo.
- Strong knowledge of Microservice Design patterns and Architecture.
- Expertise in Authentication and authorization protocols like JWT, and OAuth including certificate handling.
- Experience working with high stream media data.
- Experience working with databases such as Postgres, MySQL, and DynamoDB.
- Familiarity with Big Data technologies related to Kafka, PySpark, Apache Spark, Containers, etc.
- Experience with container Orchestration tools like Kubernetes.
We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
Responsibilities
- Execute all visual design stages from concept to final hand-off to engineering
- Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders
- Conduct user research and evaluate user feedback
- Establish and promote design guidelines, best practices and standards
Roles and Responsibilities
- Lead the delivery of high quality, innovative, flexible, cost-optimized and scalable technical solutions that meet business requirements
- Design, Develop, test and maintain software applications with MVC architectures, Micro services and scalable cloud native apps.
- Perform hands-on coding and provide thoughtful code reviews
- Mentor and lead team members to continuously improve quality and productivity of deliverables
- Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
- Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross functional team along with client's team
- Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User Focused, Adaptive
- Lean Principles & Analytical Thinking
- Project planning, timelines and milestones for execution and deliverables
- Participate into the Evaluation Review of your team member
Desired Candidate Profile
- Experience in building enterprise web application using ReactJS as the frontend framework
- Experience with Redux and React Hooks
- Expert in HTML5, CSS3
- Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
- Strong knowledge of best practices and modern web design trends is necessary.
- Some experience with modern web-based typography.
- Excel at rapid prototyping and at writing good code.
- Experience with testing/debugging in multiple browsers and platforms.
- Expertise in using Javascript
- Should have worked on REST client and WebSockets
- Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest , Enzyme or any other similar framework.
- Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
- Low-Latency UI, Page optimization, and bundle build+caching
- Problem-solving and debugging skills
- Component-based architecture









