
Technical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team

About GlobalSignIn
About
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Connect with the team
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Role Description
This is a full-time, on-site role for a Lab Instructor specializing in Electronics at KGiSL Educational Institutions, located in Coimbatore. The Lab Instructor will be responsible for preparing and maintaining laboratory equipment, conducting practical sessions, guiding students in experiments, ensuring adherence to safety standards, and assisting in overall laboratory operations. The role also involves supporting faculty in curriculum-related lab exercises to enhance student learning outcomes.
Qualifications
Proficiency in Laboratory Skills relevant to electronics, including equipment setup and maintenance.
Strong Teaching and Education skills to support and guide students during lab sessions.
Experience in Curriculum Development to effectively align laboratory activities with academic requirements.
Excellent Communication skills to interact effectively with students and faculty.
A diploma, bachelor's degree, or higher in Electronics, Electrical Engineering, or a related field.
Hands-on experience in an academic or professional electronics laboratory setting is highly desirable.
Strong organizational skills with attention to detail and a commitment to maintaining a safe laboratory environment.
Minimum Qualifications/Experience:
1. B. Pharma, B.Sc./M.Sc. (Chemistry/Microbiology)
2. 8+ Years of experience in QA process in Pharmaceutical / food processing / cosmetics / chemical industries.
Your Job Responsibilities:
C1. Principal thrust area:
You shall be responsible for maintaining and improving all QMS activity, GMP and GLP across the company.
Key Deliverables:
1. Ensure manufacturing practices as per cGMP and GLP standards.
2. Handling QMS activities like change control, validations, stability, qualifications, APQR and Risk assessment etc.
3. Applications for AHC to AQCS, EIA and Capexil and coordinate related activities. (AHV/SPD: This is exclusive knowledge related to Capsule and companies manufacturing animal origin products. We have mentioned this as the candidate on joining will be responsible for this work though he/she may not be having exposure to same.)
4. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.
5. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.6. Evaluation and approval of Suppliers for RM, PM, testing labs and service providers.
7. Assisting HOD in customer complaint analysis and preparation of customer complaint report.
8. Investigation of incidents, deviations, OOS and ensure corrective actions in place.
9. Reviewing the daily availability of operators and allocating work to them.
10. Maintaining and review BMR documents, guide for relevant changes if required.
11. Label artwork review and management.
Competencies:
D1. Technical Competencies:
a) Analytical skills (spotting trends and patterns)
b) Report writing skills
c) Problem solving abilities
d) GMP and GDP knowledge
e) Good English communication skills (verbal & written).
Behavioural Competencies:
a) Quality and Service Orientation
b) Delivering consistent results
c) Ability to prioritize, organize, manage work and time.
d) Customer Centric
e) Cross Functional Team Working
Reporting & Responsibility:
Position Reports to: Plant Head (M03)
Reportees to this position: Assistant Officer QA – M12 (2 nos)
Your Job Location:
1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra.
Preference will be given to candidates in Tarapur/Boisar area or willing to relocate.
2. For outstation bachelors, Company provides a subsidized bachelor’s flat. For outstation families, Company provides subsidized accommodation in company owned buildings. Relocation allowance is offered.
3.Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western Express Highway.
4. Suburban local trains direct from Churchgate to Boisar Railway station available.
What’s in it for You:
1. Opportunity to be part of a growing organization offering niche products to Pharma industry.
2. Opportunity to work at Head Office location.
3. Intimate small company culture with MNC professionalism.
4. Company value programs TrANSSCEnD.
5. Employee events like festival celebrations, family fun events etc.
6. Five days working (alternate weeks).
7. Medical Insurance for your immediate family.
8. Housing accommodation for Bachelors & family.
Requirements :
Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing or a related field.
Strong communication skills, both written and verbal.
Proficiency in conducting market research and analyzing data.
Excellent organizational skills and attention to detail.
Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software.
Eagerness to learn and contribute to the company's success.
Location: Pan India (Hyderabad / Chennai preferred)
Responsibilities
- Develop and maintain SOA-based process applications using JBPM.
- Define and model business processes using BPMN 2.0 on a BPM platform.
- Write clean, efficient, and maintainable code, ensuring best practices in configuration management and code refactoring.
- Collaborate with cross-functional teams to define and implement solutions to business process needs.
- Perform code reviews, troubleshoot issues, and provide innovative solutions.
- Work on UI development and integrate with backend systems.
- Deploy and maintain applications on servers like WebLogic, WebSphere, Apache Tomcat, or Jetty.
- Stay updated with new technologies and tools to improve development efficiency.
Key Requirements
- 4+ years of professional experience in building applications.
- Strong development experience with BPM engines, specifically JBPM (mandatory).
- Hands-on experience in SOA-based process applications.
- Proficient in Java, JSP, Servlets, SQL, and frameworks like Struts/Spring/Hibernate/MyBatis.
- Knowledge of HTML5, CSS, JavaScript languages.
- Familiarity with BPMN 2.0 and querying BPM APIs.
- Experience with application servers like WebLogic, WebSphere, Apache Tomcat, or Jetty.
- Strong problem-solving skills and excellent communication abilities.
Manual Tester:
Mandatory Skills:
- Around 3-6 years experience in Manual testing complex applications
- Should be able to follow the defined test plan/strategy and perform test execution and report defects/track to closure
- Should be able to grasp the complex business domain fast and be agile in supporting the Product releases
- Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.
- Software lifecycle management skills: understand the application development tasks and plan testing
Job Description
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
Integration of user-facing elements developed by front-end developers with server side logic
Writing reusable, testable, and efficient code
Design and implementation of low-latency, high-availability, and performant applications
Implementation of security and data protection
Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
Skills And Qualifications
Strong proficiency with JavaScript (or CoffeeScript depending on your technology stack)
Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
Understanding the nature of asynchronous programming and its quirks and workarounds
Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
Good understanding of server-side CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance (Depending on the specific project)
User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application

- Degree in Computer Science (BS/MS), related technical field or equivalent practical experience
- 8+ years of industry experience in product development
- Experience in coaching and mentoring team members
- Must own a specific component of the product. Gathering requirements by working with product management. Working closely with development managers in defining external product interfaces
- Must have excellent written and verbal communication skills. Must articulate various design approaches and design decisions clearly - within the team and across the teams.
- Must work with QA engineers to devise proper test constructs - unit testing and integration tests.
Linux Expert :-
• Linux Drivers integration such as camera, radar, lidar, IMU, GNSS, V2X etc.
• C/C++ coding on Linux ubuntu environment
• Drivers integration with upper software layers such as DDS protocol/ROS2 framework.
• Working on autonomous related modules
• Diagnostics and failsafe operation implementation
• Debugging the issues.
• Testing the developed modules.
• Following software processes.
• Status update on assigned activities.
• Training documentation or user documentation preparation.
Expected Deliverables
• The integration activity of sensors such as camera, radar, lidar, V2X etc.
• Source code and related explanation provided for any possible improvements and modifications
in the system which is required for maintenance of the code. (team work)
• Complete open source ASAM and ODD based tools integration. (team work)
• Detailed specifications of interfaces and protocols for inter-operability of hardware and software
modules on provided (team work)
• Integration of MIL/SIL and HIL System with infrastructure (team work)
• Clear user guidelines document for software development
• Software Maintenance and Updates generated
• Weekly status reports.
• Training material and Documentation preparation for developed activities.
Qualifications Required
Qualifications and skills for the expert
• Bachelor’s degree in computer or electrical or software engineering or a related discipline;
• Excellent command over English (reading, writing, speaking);
• Good command
• Working experience in developing Linux applications.
• C, C++ programming and Bash scripting.
• Working experience with embedded Linux.
• Knowledge on NVIDIA GPU processors and automotive ECU development
• Developing Open Source software.
• Knowledge/experience on python, computer vision, CUDA, PyTorch, image processing, ROS2,
DDS, ADAPTIVE Autosar.
• Developing software modules as assigned by expert in the area of autonomous and connected
technology.
General professional experience is required for the expert
• Minimum 3 years of professional industrial experience in the area of robotics and autonomous car
platform.
Specific professional experience is required for the expert
• Must be minimum 2 years’ experience software development experience pertaining to autonomous
and connected car systems or ADAS applications.
- Driving the product and business-planning process across cross-functional teams of the company
- Analyzing consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Assessing current competitor offerings, seeking opportunities for differentiation
- Analyzing product requirements and developing appropriate programs to ensure they’re successfully achieved
- Developing, implementing, and maintaining production timelines across multiple departments
- Appraising new product ideas and strategizing appropriate to-market plans
- Driving the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translating product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Creating product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Analyzing market data to develop sales strategies, and defining product objectives for effective marketing communications plans
- Collaborating closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Developing product positioning and messaging that differentiates the company and its features across primary market segments
- Bachelor’s degree in product design or engineering - B.Tech is Must.
- PG : can be either MBA / Master’s degree in product design or engineering from a premium institute
- Strong experience in a dynamic product management role
- Proven experience overseeing all elements of the product development lifecycle
- Highly effective cross-functional team management
- Previous experience delivering finely-tuned product marketing strategies
- Exceptional writing and editing skills combined with strong presentation and public speaking skills
- Master’s degree in product design or engineering from a premium institute
- Previous software and web development experience
- Proven experience working as a product developer in a non-managerial role
- Demonstrable knowledge in SEM and online advertising
- Work experience of at least 5 years in product building.
• Low investment.
• Entry for One Year VISA in Singapore.
• Openings in TWP Pass.
• Earn $800-$1200 & above (Rs. 40,000 - 60,000 & above).
• International career training for 1st 6 months at Singapore.
• No entrance exam/IELTS.
• Free counseling.
• Payment after VISA.
• Visa processing within 2-3 weeks.
• Transparent VISA Processing.
• Gateway to Australia.
• Arrear Candidates, Gaps are also acceptable.
• Fresher’s/Experienced can also apply.







