Technical Support Engineer at GlobalSignIn · Remote only · 1 - 3 years · ₹5L - ₹8L / yr · Profitable · Remote only · Posted 24 Aug 2026

Technical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team

About GlobalSignIn
About
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Connect with the team
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Job Description:
We are seeking a talented and creative WordPress Developer cum Designer to join our team. The ideal candidate will have a strong background in web development and the ability to create visually stunning and highly functional websites that showcase our interior design portfolio and services. As well as for Paperloft Design Institute for running courses for Interior Design and Digital Marketing.
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· Design, develop, and maintain engaging WordPress websites that reflect the aesthetics and brand identity of Interiosplash and Paperloft Design Institute
· Customize WordPress themes and plugins to match project-specific requirements, ensuring seamless integration with design concepts.
· Optimize websites for maximum speed, scalability, and responsiveness across desktop, mobile, and tablet devices.
· Implement advanced security measures to protect sensitive company and client data.
· Collaborate with the design team to translate creative concepts into technical solutions.
· Integrate multimedia content such as images, videos, and interactive features to highlight interior design projects.
· Conduct thorough website testing and debugging to ensure smooth functionality and user experience.
· Implement SEO best practices to enhance website visibility and drive organic traffic.
· Develop e-commerce functionalities for showcasing and selling interior decor products, if required.
· Stay updated on emerging web technologies and trends to bring fresh ideas to the table.
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· Proficiency in HTML, CSS, JavaScript, and jQuery.
· Expertise in WordPress theme and plugin development.
· Familiarity with SEO principles and API integrations.
· Strong knowledge of UX/UI design tailored to the interior design industry.
· Ability to manage multiple projects and meet deadlines.
· Excellent communication and problem-solving skills.
· Preferred: Familiarity with Adobe Photoshop, Illustrator, and InDesign for design alignment purposes.
Here’s what we need you to own and deliver:
✅ Core Web Vitals compliance (LCP, FID, CLS)
✅ Clean Treemap breakdowns in PageSpeed (no heavy scripts or oversized files)
✅ Lazy loading, WebP image optimization, and zero layout shifts
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✅ Proper caching, GZIP compression & CDN setup (Cloudflare preferred)
✅ No render-blocking resources—async, deferred JS/CSS where needed
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✅ Regular speed monitoring via GTmetrix, PSI, Pingdom
✅ Access and transparent reporting through GSC & GA
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· Strong knowledge of the Adobe Suite (Photo shop, Illustrator, In-design) for design and layout purposes.
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Qualifications:
· Proven experience as a WordPress Developer or similar role.
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What We Offer:
· Competitive salary and benefits package.
· A supportive and creative work environment.
· Opportunities for professional growth and development.
If you are passionate about Wordpress development and have a flair for design, we would love to hear from you. Apply now to join our team and help us create beautiful and functional websites that reflect our brand and projects.
www.interiosplash.com
We look forward to reviewing your application!
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💰 Crypso is backed by leading angels and micro VCs in India.
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Bonus if you…
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