Cutshort logo
GlobalSignIn logo
Technical Support Engineer
Technical Support Engineer
GlobalSignIn's logo

Technical Support Engineer

Chaitanya Sakinala's profile picture
Posted by Chaitanya Sakinala
1 - 3 yrs
₹5L - ₹8L / yr
Remote only
Skills
Technical support
skill iconJavascript
Tech Support
Remote support
Customer Support
Product support

Technical Support Engineer


About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.


You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.


Key Responsibilities:


Technical Investigation & Bug Identification

  • Review application logs, error messages, and stack traces to diagnose issues
  • Read and navigate through our MERN stack codebase to understand system behaviour
  • Reproduce reported bugs in staging/development environments
  • Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
  • Perform root cause analysis and provide technical insights to the engineering team


Monitoring & Proactive Support

  • Monitor AWS infrastructure health and application performance metrics
  • Identify patterns in support tickets that may indicate broader system issues
  • Collaborate with engineering on bug fixes and verify resolutions in production
  • Test new features from a customer perspective before release


Required QualificationsTechnical Skills

  • Strong understanding of web application architecture and software engineering principles
  • Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
  • Ability to read and understand JavaScript/TypeScript code
  • Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
  • Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
  • Understanding of database concepts and ability to write basic MongoDB and SQL queries
  • Experience with Git and version control concepts
  • Knowledge of browser developer tools for debugging frontend issues


Soft Skills

  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
  • Strong analytical and problem-solving mindset
  • Patience and empathy when dealing with frustrated customers
  • Self-motivated with ability to manage multiple issues simultaneously
  • Detail-oriented with good documentation habits


Experience

  • 1+ years in technical support, customer success, or similar role
  • 1+ years working with or around software development teams
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience


Nice to Have

  • Experience with AWS troubleshooting and CloudWatch logs analysis
  • Familiarity with containerization (Docker) and CI/CD pipelines
  • Previous experience in a SaaS or platform company
  • Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
  • Exposure to agile development methodologies


What You'll Work With

  • Frontend: React.js applications with modern JavaScript/TypeScript
  • Backend: Node.js/Express.js APIs
  • Database: MongoDB, MySQL
  • Infrastructure: AWS (various services)
  • Tools: GitHub, JIRA, Slack
  • Environment: Fast-paced with direct access to engineering team


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About GlobalSignIn

Founded :
2012
Type :
Product
Size :
100-500
Stage :
Profitable

About

We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.


We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.


Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.

Read more

Connect with the team

Profile picture
Adrian Easton
Profile picture
Chaitanya Sakinala

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Remote only
7 - 12 yrs
₹15L - ₹30L / yr
Azure DevOps Engineer
Windows Azure
DevOps
skill iconGitHub
yaml
+4 more

Job Title : Azure DevOps Engineer

Experience Required : 7+ Years

Work Mode : Remote / Hybrid

Location : Remote

Notice Period : Immediate Joiners / Serving Candidates (within 20 days only)

Interview Mode : Face-to-Face or Virtual

Open Positions : 2


Job Description :

We are seeking an experienced Azure DevOps Engineer with 7+ years of relevant experience in DevOps practices, especially around Azure infrastructure, deployment automation, and CI/CD pipeline management. The ideal candidate should have hands-on expertise with Azure DevOps, GitHub, YAML, and Azure services, along with solid communication and coordination capabilities.


Mandatory Skills : Azure DevOps, GitHub Actions, YAML, Bicep, Azure services (App Gateway, WAF, NSG, CosmosDB, Storage Accounts), Unix scripting, and Azure Fundamentals certification.


Key Responsibilities :

  • Manage deployments for Dynamics 365 and proxy applications
  • Run and maintain ADO pipelines and GitHub Actions
  • Ensure proper status updates on ADO Boards and deployed work items
  • Coordinate with QA teams to execute smoke testing post-deployment
  • Communicate deployment progress across team channels effectively
  • Monitor deployment cycles, approval gates, logs, and alerts
  • Ensure smooth integration of infrastructure and DevOps practices

Mandatory Skills :

  • Minimum 7+ years in DevOps, with strong experience in Azure DevOps (ADO).
  • Proven expertise in building pipelines using Azure DevOps and GitHub.
  • Proficiency in Bicep, YAML scripting, and Azure Infrastructure-as-Code (IaC).
  • Hands-on with Azure services like :
  • App Gateway, WAF, NSG, CosmosDB, Storage Accounts.
  • vNet, Managed Identity, KeyVault, AppConfig, App Insights.
  • Basic Azure Fundamentals Certification (AZ-900).
  • Excellent communication skills in English.

Nice to Have :

  • Experience in managing large enterprise-scale deployments.
  • Familiarity with branching strategies and monitoring tools.
  • Exposure to Approval Gates and Deployment Governance.
Read more
Health and wellness startup
Health and wellness startup
Agency job
via Qrata by Rayal Rajan
Bengaluru (Bangalore)
3 - 7 yrs
₹25L - ₹35L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+4 more
Designation: Software Engineer
Location: Bangalore

Our Vision:

Company is building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will
inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.

Requirement:

Company is looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare
ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.

Responsibilities:

- Design and build highly reliable and performant applications that deliver a great user
experience.
- Own large technical deliverables and execute in a structured manner.
- Take the accountability of the overall health of the applications you build.
- Platformize components as libraries, utilities and promote reuse.
- Be able to conceptualize and develop prototypes quickly.
- Lead by example, mentor and guide team members on everything from structured
problem solving to development of best practices.

What we are looking for:

- Deep expertise of the iOS and Android ecosystems.
- Hands-on experience with either React Native, Flutter, Swift or Kotlin.
- Deep understanding of your tools: Languages, frameworks, systems.
- Experience with abstracting requirements into frameworks.
- Hungry to learn, share knowledge, and enjoy mentoring others.
- Data driven, having customer empathy, striving to build stable, delightful
applications.
- [Optional, but desired] Experience with video streaming and Real Time
Communication technologies.
Read more
Optiblack
at Optiblack
2 candid answers
Anand S
Posted by Anand S
Remote only
5 - 7 yrs
₹10L - ₹10L / yr
IT asset management
JIRA
Hardware

IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.

IT Asset Management –

  • Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
  • Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
  • Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
  • Must have handled Asset management project in past and configured the required workflows & lifecycle management.
  • Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
  • Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
  • Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
  • Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
  • Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
  • Carry out any other task in line with the main purpose of the job.
  • Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
  • Preference: HealthCare domain

Read more
KCS Technologies
Hyderabad
7 - 15 yrs
₹1L - ₹15L / yr
Sales
IT Sales
ERP Sales
Staffing Sales

Key Responsibilities:

  • Minimum of 7+ years of experience in IT sales.
  • Develop and execute sales strategies to generate new business opportunities and expand client base within the US staffing market.
  • Identify and target potential clients through proactive prospecting, networking, and cold-calling efforts.
  • Build and nurture strong relationships with key decision-makers and stakeholders at client organizations.
  • Understand client staffing needs, requirements, and challenges to provide tailored workforce solutions.
  • Collaborate with internal recruitment teams to align staffing solutions with client demands and expectations.
  • Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients.
  • Negotiate contract terms, pricing, and service agreements to ensure mutually beneficial outcomes.
  • Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and differentiation.
  • Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts using CRM systems.
  • Meet or exceed sales targets, quotas, and KPIs established by the company.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field.
  • Proven track record of success in B2B sales, preferably within the US staffing or recruitment industry.
  • Strong understanding of the US staffing market, including industry trends, client needs, and competitor landscape.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced, target-driven environment.
  • Proficiency in CRM software and Microsoft Office suite.
  • Willingness to travel as needed.


Read more
Mitsogo Inc
Agency job
via Exceliq solutions by Rohitt shrivasttava
Chennai, Kochi (Cochin)
3 - 8 yrs
₹10L - ₹20L / yr
GDPR
PECR
Privacy

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

 

Roles and Responsibilities:

  • Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
  • Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
  • Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
  • Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
  • Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
  • Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
  • Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

 

Requirements:

  • Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
  • Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
  • Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
  • Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
  • Proven ability to translate complex data into actionable insights for stakeholders.
  • Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
  • Comfortable working under tight deadlines and strong attention to detail.
  • Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
  • Knowledge of GDPR, PECR, and other relevant privacy regulations.

 

Read more
White Tusker
Bengaluru (Bangalore)
2 - 3 yrs
₹6L - ₹7L / yr
Unreal Engine
Unity 3D
Augmented reality
Virtual reality (VR)
Unreal Development Kit
+2 more

Work on requested engine enhancements that deliver on requested functionality and performance.

Create Photorealistic 3D Exterior, interior Archviz Scenes and City Environments, also in AR & VR

Work on improvements to our pipelines and tooling.

Debug engine or game issues and suggest or implement solutions.

Propose and build tools or technologies that could enhance the ability to deliver content in an efficient and timely manner.

Optimize for memory, CPU, and rendering performance.

Read more
Interior Company
Interior Company
Agency job
via Kalibre global konnects by Vimal Patel
Ahmedabad
3 - 4 yrs
₹25L - ₹40L / yr
Marketing
Digital Marketing
Interior design
Social Media Marketing (SMM)

Responsibilities

  • Reaching out to architects and interior designers according a marketing strategy
  • Managing company’s communication related to business development
  • Representing the company at events
  • Engaging the retail customers through marketing campaigns

Skills Required

  • Desktop applications like MS Office
  • Fluency in English
  • Knowledge of online channels of marketing and publicity

Qualification

  • Graduate in any discipline

Experience

  • Minimum 3 year of experience in digital marketing
Read more
Wise Leap Technologies
at Wise Leap Technologies
3 recruiters
Faisal Khan
Posted by Faisal Khan
Bengaluru (Bangalore)
2 - 6 yrs
₹7L - ₹8L / yr
Sales
B2B Marketing
SaaS
Inside Sales
Sales management
+1 more

WiseApp is looking out for future leaders! Our Business Development team is expanding and we're looking for Business Development Associates. Your journey will start as an individual contributor, working in a team, directed towards driving business while growing internally in the organisation.


Roles and Responsibilities

  • Define and execute territory and account sales plans for your assigned geographic
    territory and then meet and exceed sales quotas through prospecting, qualifying,
    managing, and closing sales opportunities within the assigned territory.
  • Develop and manage sales pipeline, prospect and assess sales and move multiple
    transactions simultaneously through the sales pipeline.
  • Manage and track customer interaction and transactional information in a CRM
    system.
  • Coordinate pre-sales resources throughout the sales cycle.
  • Provide presentations, product demonstrations, and general support to prospective
    customers.
  • Execute a land-and-expand sales strategy with well-thought-out enterprise sales
    strategies.
  • Provide regular reporting of prospecting, pipeline, and forecast through the CRM
    system.
  • Keep abreast of competition, competitive issues, and products.
  • Practice effective, excellent communication with management, customers, and
    support staff.

Desired Candidate Profile


Experience:- Maximum of 2 years, SaaS selling experience is an added bonus, Freshers can also apply.

Qualifications:- Completed graduation in any stream

Job Location:- Bangalore

Looking out for candidates who can join on an immediate basis.


Perks and Benefits

  • Compensation: Upto 7LPA + Attractive incentive schemes
  • Distinctive team: Our team is an inspiration powerhouse built with the best minds from the
    startup, consulting, and corporate ecosystem
  • Empowering role: You get a high growth / high impact role setting up sales from scratch
  • Culture of a caring meritocracy with great perks: A caring meritocracy built by inspirational
    leaders; ultra-modern office space
Read more
HDFC Life is one of India's leading and most valuable private life insurance company
HDFC Life is one of India's leading and most valuable private life insurance company
Agency job
via Neerinfo Solutions by Kushal Dadhich
Mumbai
7 - 9 yrs
₹14L - ₹17L / yr
Network Security
Project Management
DevOps
application security
OWASP
+2 more
Overall purpose of the job - This role would be responsible for identifying and implementing mitigations, practices and controls ensuring adequate application and infrastructure security posture is maintained all at times Key Performance Areas - • Good at application threat modeling and applications risk identification & remediation • Strong web application security experience with thorough understanding of web application vulnerabilities • Knowledge of database, application, and web server design and implementation • Familiarity with Security standards \ frameworks and groups (OWASP, OSSTM, WASC, FISMA) • Experience in dynamic and static application vulnerability scanners like HP WebIspenct, IBM AppScan, HP Fortify, etc • Create, implement & review data protection strategy across the organization. • Experience in client handling including interaction with developers for understanding the mitigations • Experience on Mobility Platform like Phone-Gap \ native Android \ Worklite and MDM /MAM • Knowledge of DevOps and other upcoming technologies used in SDLC • Experience in manual verification of false positives reported by automated tool • Devise and enforce standards and best practices for data protection in line with international standards and industry best practices. • Evaluate the adequacy of security measures including network security to protect organizational data and information assets • Define and implement project as per approved Plan of action. • Identify security solutions as per business needs • Manage POC for agreed and approved solutions as per defined process • Conduct partner reviews • Coordinate with vendors / partners on closure of projects / activities • Manage intra and inter department conflict amicably • Benchmark and compare security practices with the industry • Implementation, operation and maintenance of the Information Security Management System based on standards like ISO/IEC 27001, Cobit, ITIL etc as applicable. • Information security risk assessments and controls selection activities • Track all audit schedules and ensure closure of all security gaps. • Reporting of all critical security issues • Co-ordinate for Risk Assessment of IT systems and Third Party workloads • Facilitate Internal process and IT audits • Software license compliance at all times • Implement tools and processes related to compliance monitoring as per internal security policies and applicable laws and regulations • Facilitate and drive initiatives of Internal Audits for Information Technology and update on Closure and Identified Risk to the Management • Review of Third Party applications / systems and network security on monthly basis • Adherence To Change Management Processes
Read more
Axis Bank is the third-largest of the private-sector banks
Axis Bank is the third-largest of the private-sector banks
Agency job
via Yashi intitute by shan shanthi
Remote, Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹3L / yr
Voice processing
Telesales
Sales
  • Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
  • Revenue generations through Cross Selling products & Interest Collection.
  • Maintain good relationships with clients so that the business can

maximize the value of those relationships.

  • Customer Relationship and Follow-up.
  • Maintenance of important registers and daily reports.
  • Cash Management and accounting.
  • CASA management (Current Account /Savings account )
  • Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos