futuresoft (india) private limited
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Jobs at futuresoft (india) private limited
Monitoring
Monitor UiPath Orchestrator, unattended robots, queues, and scheduled jobs for availability and successful execution during the RPA Coverage Hours.
• Monitor and action alerts for job failures, faulted transactions, queue backlogs, robot disconnections, stuck or long - running jobs, and license or capacity thresholds.
. Route RPA alerts into the BCI ITSM platform for incident creation, assignment, and tracking in accordance with Schedule
A
1 (Cross Tower Services).
• Perform scheduled health checks of the RPA Environment and report exceptions.Incident and Request Management
•Receive, triage, prioritize, and resolve Incidents affecting the RPA Environment in accordance with the priority matrix set out in Schedule A
1 (Cross Tower Services).
Restart failed jobs, retry or reprocess faulted queue items, and clear blocking conditions in accordance with documented runbooks.
•Escalate Incidents attributable to a product defect to the UiPath vendor and manage the vendor case to closure.
• Escalate Incidents attributable to business logic, source data, or upstream application defects to the BCI process owner or the responsible Service Tower.
•Fulfill service requests for scheduling changes, queue management, and robot or asset configuration within the RPA Environment. Platform Administration • Administer UiPath Orchestrator, including folders, robots, assets, credentials, queues, triggers, and schedules.
•Deploy and roll back automation packages released by BCI or a BCI
-designated third party, following the Change Control Process.
•Maintain and update runbooks, monitoring configuration, and support documentation for the RPA Environment.
•Apply platform patches and version upgrades released by the vendor, following the Change Control
Process.
Reporting and Continuous Improvement
• Report Incident volumes, Service Level performance, automation execution success rates, and top recurring failure causes as part of the Monthly Performance Report described in Schedule B (Service Level
Methodology).
•Perform root cause analysis on recurring failures and recommend remediation to the applicable BCI process owner.
•Identify and recommend opportunities to reduce failure volumes and manual intervention within the RPA Environment.
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The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
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