Job Details
- Job Title: Head of Delivery
- Industry: SAAS
- Function: Operations
- Experience Required: 14-18 years
- Employment Type: Full Time
- Job Location: Pune
- CTC Range: Best in Industry
Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery
Criteria:
14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.
Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.
Experience managing global, cross-functional teams across geographies and time zones.
Demonstrated ownership of P n L, budgets, and revenue (services / managed services).
Strong understanding of SaaS delivery models and customer lifecycle management.
Job Description
What will you create and do?
We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.
You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.
This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.
What will qualify you for this role?
Essential:
● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations
● Proven ability to manage global teams across time zones and multiple functions
● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery
● Experience managing P&L, budgets, and revenue ownership for service organizations
● Ability to design and scale delivery processes, frameworks, and operational systems
● Strong customer engagement and stakeholder management skills
● Ability to manage complex client escalations and enterprise accounts
● Experience working closely with Sales, Product, and Technology teams
● Strong understanding of SaaS delivery models and customer lifecycle management
● Strong people leadership, hiring, mentoring, and organizational building experience
Desired Skills:
● Experience in Conversational Messaging, CPaaS, or SaaS platforms
● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors
● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies
● Experience building self-service platforms and customer reporting systems
● Ability to drive customer adoption and product-led growth initiatives
● Strong operational mindset with a focus on SLA management and delivery excellence
Experience Range:
15+ Years
Education Qualification:
Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.
Key Responsibilities:
Delivery Leadership & Customer Lifecycle Management
● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support
● Ensure projects are delivered as per SLA commitments and agreed delivery plans
● Lead teams responsible for Customer Support, Implementation, and Customer Success
● Manage delivery across multiple time zones and global customers
Organizational Leadership
● Build and scale a high-performing delivery organization
● Hire, mentor, and develop team leaders and managers across functions
● Drive training, capability building, and skill development across teams
● Create a strong culture of customer success and accountability
Managed Services Revenue & P&L Ownership
● Own the Managed Services P&L, budgets, and revenue targets
● Drive product adoption among serviced customers
● Align delivery performance with business growth and revenue outcomes
Process, Systems & Delivery Excellence
● Build and implement delivery processes, playbooks, and operational frameworks
● Develop systems that enable client self-service and service transparency
● Ensure systems capture relevant data and generate insights for customer success and risk identification
● Monitor key delivery metrics and identify red flags proactively
Customer Success & Product Adoption
● Create playbooks and frameworks to guide customer onboarding and adoption
● Build expertise around customer journey, implementation best practices, and messaging strategies
● Champion Conversational Messaging adoption across different communication channels
Market & Industry Expertise
● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers
● Understand business processes and systems such as CRM, marketing automation, and contact center tools
● Provide insights into market trends, customer needs, and product adoption
Cross-Functional Collaboration
● Work closely with Sales teams to prioritize projects and support strategic customers
● Partner with Product and Technology teams to identify product gaps and improvement areas
● Provide insights on product adoption, feature gaps, and customer feedback
Executive & Customer Engagement
● Represent the company in executive-level customer discussions and strategic projects
● Support major client engagements including delivery reviews and issue resolution
● Travel to customer locations for project reviews and relationship management when required
Key Result Areas (Success Metrics):
● Managed Services P&L performance
● Customer product adoption and engagement metrics
● Project delivery timelines and TAT
● SLA compliance and delivery quality
● Reduction in customer escalations
● Customer satisfaction and retention
● Identification of product gaps and improvement areas
Reporting Structure
● Reports to: COO / Executive Leadership Team
● Owns Department: Customer Support, Onboarding & Implementation, Customer Success
● Manages teams across multiple geographies and time zones
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Experience: 3-5 Years of driving revenue through Retail Pharmacy.
About the Role
We are looking at experienced team members who have learned the art of onboarding
Retailers, Chemist, Pharmacist in their region. Candidate will be required to perform below
KPI/KRAs for this role:
- Achieve monthly sales TGT of ~15L through offline sales in Chemist, Pharmacist,
Retailers
- Improve blended margins through selling Pharma, Consumables and POCT devices
- Onboard monthly 50 customers for generating sales
- Drive campaigns on schemes, bundle offerings to end customers
- 10 Customer Visits / Day
Focus Categories:
- Branded Generic
- Ethical Brands
- Make In India Generics
- OTC/OTX
- Consumables &
- POCT Devices like (Hb Meter, BP Meter, Gluco meter, weighing scale etc.)
Strong sales executive profile
Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms
Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure
Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.
Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders
Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.
Mandatory (Company): B2B SaaS Product companies
Job Overview:
We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.
Key Responsibilities:
- Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
- Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
- Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
- Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
- Database Management: Accurately update and manage customer databases with relevant information.
- Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
- Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
- Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.
Qualifications:
- Experience: 1-2 years in telecalling, ideally within the Banking sector.
- Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
- Customer-Centric: Strong ability to understand and address customer needs effectively.
- Persistence: Proven track record of handling rejection and staying motivated to meet targets.
- Tech-Savvy: Comfortable with CRM software and telecalling tools.
We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.
Sales Lead Requirements:
• A bachelor's or associate's degree in marketing, sales, or a related
field may be advantageous.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service
skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.
Position: Team Leader
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)
Company: JNJ Technologies & Services
Location: Vijayawada, Hyderabad
Language: English & Hindi
What we are looking for:
We are looking for someone who has a proven record in SEO performance for
dynamic content on large scale. (Something like news, location-based listing)
Have seen organic traffic of multi-millions from SEO.
Can take ownership of the complex project.
The ideal candidate is well versed in Photoshop and experienced in all manner of web-design elements, such as the design and layout of buttons, links, menus, and text.
Will work creatively and directly with User Interface Head to create and deliver quality work in a timely manner.
Will be responsible for creating the look and feel of the public website/marketplace/eCommerce
Creating responsive design using media query and bootstrap.
Web and mobile UI/UX design & wireframe mockups, and prototypes Using Photoshop, illustrator online mockup tool. Graphic work like logo, brochure, magazine ad, poster, icon & infographic design using Photoshop and illustrator and any previous eCommerce/marketplace will be an added advantage.
Python
Java
DjangoWe are hiring for a Software Engineer Team Lead - Backend, to join our education-focused fintech lending startup, GrayQuest. Our core product is a combination of a lending product, a rewards product and an insurance product to redefine the education fees payment across the country.
You will be joining a young and vibrant team of developers who are pushing the boundaries of consumer financing through technology.
Key Responsibilities :
- Participate in all stages of the Software Development Lifecycle
- Develop back-end components, services, and APIs. Support integration of user-facing elements, and collaborate closely with the design and front-end development team.
- Write elegant, effective, and scalable code while maintaining the highest level of coding standards.
- Take complete ownership of projects and ensure timely deliveries
- Ability to debug, refine, review, and deploy code
- Work closely with the QA team to test, and document project features.
- Ability to interact with all stakeholders. Understand business requirements, and effectively convert them into technical specifications
- Mentor junior developers and participate in peer Review
Requirements:
- Demonstrable experience as a Python Developer (3+ years)
- Strong knowledge of Python frameworks (Django Rest, Flask)
- Experience working on REST APIs
- Strong knowledge of SQL and JavaScript
- Experience with Amazon Web Services (AWS)
- Working knowledge of React
- Familiarity with Agile development methodology
- Good understanding of task breakup, milestone definition, and work delegation.
- Past experience of working in a fintech/financial services domain or a consumer internet startup will be preferable but not required
- Work experience in early-stage startups (0 ->1) is a big plus
- Bachelors or equivalent degree from premier institutes is a plus
- Most importantly, the biggest skill we look for our prospective candidates is "Learnability" - how quickly can you learn.
Why is this a great opportunity for the right candidate:
- Work with a young dynamic core team backed by marquee investors from the financial services space
- Work on a product/business that has achieved product market fit and take it to scale
- Equity compensation and competitive market salaries
- Work environment that prioritizes talent, hustle and dedication
We will also ensure we give a preference to applicants who directly email us with their background/context and why they think they should be a strong candidate for this position at GrayQuest. Email us at work (at the rate) grayquest (dot) com and cc Sonal (at the rate)grayquest (dot) com
We require District Sales Manager for the Khurda District to carry out the sales activity, and the incumbent should be compatible to carry out the following activities. The candidate must be male, belonging to the respective district and having a sound knowledge about the area, district and block. He must have at least 4 years of experience with FMCG/Retail/Insurance sectors.
- To appoint Block Sales Manager in all their blocks coming under their Districts.
- To create a super stock point in their district headquarters.
- To manage Sales operations in the assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct training to the sales team.
- To work with the team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast of customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that the sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
- To provide outstanding services and ensure customer satisfaction.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon