
Job Details
- Job Title: Head of Delivery
- Industry: SAAS
- Function: Operations
- Experience Required: 14-18 years
- Employment Type: Full Time
- Job Location: Pune
- CTC Range: Best in Industry
Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery
Criteria:
14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.
Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.
Experience managing global, cross-functional teams across geographies and time zones.
Demonstrated ownership of P n L, budgets, and revenue (services / managed services).
Strong understanding of SaaS delivery models and customer lifecycle management.
Job Description
What will you create and do?
We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.
You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.
This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.
What will qualify you for this role?
Essential:
● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations
● Proven ability to manage global teams across time zones and multiple functions
● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery
● Experience managing P&L, budgets, and revenue ownership for service organizations
● Ability to design and scale delivery processes, frameworks, and operational systems
● Strong customer engagement and stakeholder management skills
● Ability to manage complex client escalations and enterprise accounts
● Experience working closely with Sales, Product, and Technology teams
● Strong understanding of SaaS delivery models and customer lifecycle management
● Strong people leadership, hiring, mentoring, and organizational building experience
Desired Skills:
● Experience in Conversational Messaging, CPaaS, or SaaS platforms
● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors
● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies
● Experience building self-service platforms and customer reporting systems
● Ability to drive customer adoption and product-led growth initiatives
● Strong operational mindset with a focus on SLA management and delivery excellence
Experience Range:
15+ Years
Education Qualification:
Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.
Key Responsibilities:
Delivery Leadership & Customer Lifecycle Management
● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support
● Ensure projects are delivered as per SLA commitments and agreed delivery plans
● Lead teams responsible for Customer Support, Implementation, and Customer Success
● Manage delivery across multiple time zones and global customers
Organizational Leadership
● Build and scale a high-performing delivery organization
● Hire, mentor, and develop team leaders and managers across functions
● Drive training, capability building, and skill development across teams
● Create a strong culture of customer success and accountability
Managed Services Revenue & P&L Ownership
● Own the Managed Services P&L, budgets, and revenue targets
● Drive product adoption among serviced customers
● Align delivery performance with business growth and revenue outcomes
Process, Systems & Delivery Excellence
● Build and implement delivery processes, playbooks, and operational frameworks
● Develop systems that enable client self-service and service transparency
● Ensure systems capture relevant data and generate insights for customer success and risk identification
● Monitor key delivery metrics and identify red flags proactively
Customer Success & Product Adoption
● Create playbooks and frameworks to guide customer onboarding and adoption
● Build expertise around customer journey, implementation best practices, and messaging strategies
● Champion Conversational Messaging adoption across different communication channels
Market & Industry Expertise
● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers
● Understand business processes and systems such as CRM, marketing automation, and contact center tools
● Provide insights into market trends, customer needs, and product adoption
Cross-Functional Collaboration
● Work closely with Sales teams to prioritize projects and support strategic customers
● Partner with Product and Technology teams to identify product gaps and improvement areas
● Provide insights on product adoption, feature gaps, and customer feedback
Executive & Customer Engagement
● Represent the company in executive-level customer discussions and strategic projects
● Support major client engagements including delivery reviews and issue resolution
● Travel to customer locations for project reviews and relationship management when required
Key Result Areas (Success Metrics):
● Managed Services P&L performance
● Customer product adoption and engagement metrics
● Project delivery timelines and TAT
● SLA compliance and delivery quality
● Reduction in customer escalations
● Customer satisfaction and retention
● Identification of product gaps and improvement areas
Reporting Structure
● Reports to: COO / Executive Leadership Team
● Owns Department: Customer Support, Onboarding & Implementation, Customer Success
● Manages teams across multiple geographies and time zones

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Core Traits That Matter
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Nathaniel School of Music has been active since 2008. We are a performance-based music school, recording studio, YouTube channel, online course company, learning-platform builder and creative-tech workspace based in Langford Town / Shanti Nagar, Bangalore.
This is a paid Music-Tech & Studio Fellowship for someone who brings musical energy, communication ability and technology curiosity into the room. It is not a certificate-only internship. It is for someone who wants real work, constant upskilling and hands-on exposure inside a working music school, recording studio, YouTube/content setup and creative-tech workspace.
The work may include:
- YouTube channel support
- Educational reels, Shorts and Instagram content
- Student features and testimonials
- Student, parent, client and artist communication
- Social media and marketing support
- Meta ads and campaign support
- Recording-studio and music-tech support
- Event, workshop and community-outreach coordination
- Internal learning-platform and portal support
- Documentation, checklists and day-to-day creative operations
Good fit:
- Singers, instrumentalists, music students, media students, sound students, editors, marketers, communicators and tech-curious people
- Candidates interested in Indian classical, Western harmony, choir/a cappella, indie, rock, metal, folk, fusion or serious non-film music
- People willing to learn Mac-based creative workflows
- People who can work mostly on-site in Langford Town / Shanti Nagar, Bangalore
- People looking for real work and constant upskilling, not just a certificate
Requirements:
- Strong communication and reliability
- Genuine musical curiosity
- Willingness to learn Mac-based workflows
- Comfort with a busy, practical, creative school/studio environment
- Mostly on-site availability in Bangalore
- Ability to give clear updates and not disappear midway
Structure:
- Paid 1-month sprint possible
- 2-month internship possible
- 3-month internship possible
- Minimum 3 months required for formal internship certificate
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How to apply:
Apply through Cutshort. Please answer these 5 questions while applying:
1. Do you sing or play an instrument? What is your music background?
2. Name 5 Indian non-film artists you genuinely listen to, and one song/piece you like from any 3 of them.
3. Are you comfortable working mostly on-site in Langford Town / Shanti Nagar?
4. Are you applying for 1 month, 2 months, 3 months or longer?
5. Which two areas fit you best: YouTube/content, student communication, social media/marketing, studio/music-tech, events/workshops, internal tools/portal support?
- The candidate should have a minimum of three years of working experience. The candidate will be evaluated accordingly to their total work experience.
Expectation from the Candidate
- Deep understanding of ‘under the hood’ knowledge of Angular. i.e. in-depth knowledge of the Angular framework.
Skills and Qualifications
- Proficiency with TypeScript, and latest Angular version and HTML5
- Professional, precise communication skills
- Work experience writing Unit Tests using Jasmine and Karma
- Work experience in applying the best practices of Angular, Web Application development
- Extensive working knowledge of HTML5, CSS3, XML and JSON.
- Thorough understanding of Reactive Programming, RxJS framework, Databases, API,
- Implementing of Caching and RESTful services
- Applying a validation framework, performance tuning using Angular lazy loading concepts
- Working experience in an Agile team especially with SCRUM
- Good understanding of DevOps, CI/CD principles and practices to improve Software Quality & Efficiency
Following Skills will be an added advantage
- Work experience with JAVA (Spring Boot or Spring Cloud Services) or .NET backend
- Familiarity in working with Containers, Docker, Kubernetes, etc
- Service / API test – to test endpoints as thoroughly as possible
- End to End integration test system
Behavioral Skill
- Should be a quick learner with a problem-solving mindset
- Attention to detail and follow-through to achieve good quality
- Should have excellent written and verbal communication skills
Strong Manager – Customer Success, Account management Profile
Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
Mandatory (Experience 2) – Must have 1+ years of experience in AdTech industry
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Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
Mandatory (Company): B2B SaaS (AdTech experience is highly preferred)
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Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
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Own architecture across web + backend, ship reliably, and establish patterns the team can scale on.
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- Auth (OTP/JWT/OAuth), payments, caching, pagination, API versioning.
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Dear Candidate,
Greetings from Wissen Technology.
We have an exciting Job opportunity for GCP SRE Engineer Professionals. Please refer to the Job Description below and share your profile if interested.
About Wissen Technology:
- The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
- Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
- Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
- Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
- Globally present with offices US, India, UK, Australia, Mexico, and Canada.
- We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
- Wissen Technology has been certified as a Great Place to Work®.
- Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
- Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
- The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, State Street Corporation, Flipkart, Swiggy, Trafigura, GE to name a few.
Job Description:
Please find below details:
Experience - 4+ Years
Location- Bangalore/Mumbai/Pune
Team Responsibilities
The successful candidate shall be part of the S&C – SRE Team. Our team provides a tier 2/3 support to S&C Business. This position involves collaboration with the client facing teams like Client Services, Product and Research teams and Infrastructure/Technology and Application development teams to perform Environment and Application maintenance and support.
Resource's key Responsibilities
• Provide Tier 2/3 product technical support.
• Building software to help operations and support activities.
• Manage system\software configurations and troubleshoot environment issues.
• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
• Plan, document and deploy software applications on our Unix/Linux/Azure and GCP based systems.
• Collaborate with development and software testing teams throughout the release process.
• Analyze release and deployment processes to identify key areas for automation and optimization.
• Manage hardware and software resources & coordinate maintenance, planned downtimes with
infrastructure group across all the environments. (Production / Non-Production).
• Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities.
Required skills and experience
• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 6-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java or Ruby.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

- Strong CS fundamentals in OOD, DS, Algorithms and Problem Solving for a wide variety of problem spaces and technologies
- Expert coder in any modern language such as Java, Golang or Scala.
- Experience in working with Product and Engineering leaders to drive and implement platform and product vision.
- Ability to leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
- Can translate the impact of design choices on non-functional attributes like scalability, performance, availability and security.
- Experience in providing leadership, career guidance, performance management, prioritization and personnel management for minimum team size of 10.
- Experience creating large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models and schemas, using SQL or NoSQL.
- Experience with Cloud environments, such as AWS.
- Comfortable in Windows and Linux environments.
- Comfortable with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
- Experience delivering high quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, PMD, Checkstyle, Findbugs, and Fortify etc.)
- Worked in Agile environments previously.
- Good command of development metrics, methodologies and tools.
- Will ensure timely and frequent delivery of high quality software, while adapting technical decisions to the immediate needs of the business.
- Good analytical, problem-solving and troubleshooting skills.
- Can drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration and deployment.
Role: Head of Analytics
Location: Bangalore (Full time)
ABOUT QRATA:
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up
ABOUT THE COMPANY WE ARE HIRING FOR:
Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.
POSITION OVERVIEW
We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.
Responsibilities:
1. Develop and implement Analytics Strategy:
o Define the analytics roadmap for the credit card business, aligning it with overall
business objectives.
o Identify key performance indicators (KPIs) and metrics to track the performance
of the credit card business.
o Collaborate with senior management and cross-functional teams to prioritize and
execute analytics initiatives. 2. Lead Data Analysis and Insights:
o Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.
o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.
o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.
o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.
3. Drive Data Governance and Quality:
o Oversee data governance initiatives, ensuring data accuracy, consistency, and
integrity across relevant systems and platforms.
o Collaborate with IT teams to optimize data collection, integration, and storage
processes to support advanced analytics capabilities.
o Establish and enforce data privacy and security protocols to comply with
regulatory requirements.
4. Team Leadership and Collaboration:
o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.
o Provide guidance and mentorship to the team, promoting professional growth and development.
o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.
5. Stay Updated on Industry Trends:
o Keep abreast of emerging trends, techniques, and technologies in analytics, credit
card business, and the financial industry.
o Leverage industry best practices to drive innovation and continuous improvement
in analytics methodologies and tools.
Qualifications:
Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.
Proven experience (7+ years) in leading analytics teams in the credit card industry.
Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.
Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL.
Experience with analytics tools such as SAS, SPSS, or Tableau.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle.
Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience.
- Expertise in full stack tools Angular, SpringBoot, Node JS
- Expertise on RDBMS and no SQL databases like Oracle, MS SQL, MySQL, Mongo DB
- Understanding of microservices architecture
- Good understanding of Agile practices and DevOps tools like Jenkins/Azure etc.
- Zeal to drive solutions and results with a constant focus on business priorities and delivering business value.
- Ability to learn new tools and technologies quickly and extend the knowledge with other team members.
- Basic understanding of AI/ML and R / Python
- Good written and verbal communication.









