
We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.
L1 EXPERIENCE COMPULSORY
- Provide L1 technical support via ticketing system, email, and remote sessions.
- Troubleshoot basic technical issues related to installation, configuration, and usage.
- Assist senior engineers in debugging, testing, and customer support activities.
- Follow defined support processes, documentation, and SOPs.
- Maintain proper case notes, troubleshooting steps, and resolutions.
- Ensure timely responses and adherence to SLA.
- Learn and develop technical expertise on enterprise IT and security products.
Required Skills and Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
- Good communication and problem-solving skills.
- Willingness to learn enterprise security and IT products.
- Ability to work in shifts and handle customer interactions professionally.
Essentials
- Communicate clearly and confidently so customers immediately understand what is happening.
- Show empathy, stay professional, and treat every issue with respect.
- Take full ownership of tickets instead of passing responsibility.
- Manage time effectively by prioritizing issues based on impact and urgency.
- Pay close attention to details to avoid repeat questions or mistakes.

About BD SOFTWARE DISTRIBUTION PVT LTD
About
Responsibilities:
Distribute IT Network Security Products, Endpoint Security, DLP, Software, Desktop/Laptop sales, and Networking Products through Channel Partners.
Identify and pursue new business opportunities in the assigned region.
Conduct market research to understand industry trends and competitor activities.
Achieve sales targets and contribute to the overall growth of the business.
Collaborate with internal teams to develop effective sales strategies.
Provide excellent customer service and address client needs.
Prepare and deliver presentations to prospective clients.
Requirements:
Proven experience in business development or sales.
Strong communication and negotiation skills.
Knowledge of the local market in Ahmedabad, Baroda, and Rajkot.
Ability to work independently and as part of a team.
Results-oriented with a focus on achieving sales targets.
Qualifications :
- Graduate/BE/BSc.IT/BCA.
- Minimum 4 years of experience in IT Channel Network Distributing products and solutions.
Salary Range : Best in the Industry
Job Types: Full-time, Permanent
Feel free to contact us for any further clarifications
You can send us your Cv on [email protected] or WhatsApp on 8356860486
Refer to friends and colleagues for better opportunities.
Thanks,
Ananya-8356860486
BD Software Pvt Ltd-https://bdsoft.in/
Tech stack
Candid answers by the company
About Company
BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large Corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.
Similar jobs
Position : Full Stack Developer (Node.js + React.js)
Experience : 5+ Years
Location : Gurgaon (Work From Office - 5 Days)
Notice Period : Immediate or within 7 days
Job Description :
We are looking for a highly skilled and passionate Full Stack Developer with strong experience in Node.js and React.js, and a solid understanding of Microservices Architecture.
This is a full-time, on-site opportunity based in Gurgaon, ideal for someone who thrives in a fast-paced development environment.
Mandatory Skills :
Node.js, React.js, JavaScript (ES6+), RESTful APIs, Microservices Architecture, MongoDB/PostgreSQL, Git, HTML5, CSS3, JWT
Key Responsibilities :
- Design, develop, test, and maintain scalable web applications using Node.js (backend) and React.js (frontend).
- Build and integrate RESTful APIs and Microservices in a production-grade environment.
- Participate in code reviews, architecture discussions, and performance optimizations.
- Collaborate with cross-functional teams including UI/UX designers, QA, DevOps, and product managers.
- Write clean, maintainable, and reusable code adhering to best practices.
- Ensure system reliability, security, scalability, and performance.
- Debug and resolve production issues efficiently.
Must-Have Skills :
- 5+ Years of full-stack development experience with Node.js and React.js.
- Strong expertise in JavaScript, ES6+, HTML5, CSS3, and responsive design.
- Solid hands-on experience in Microservices Architecture and containerized services (Docker, Kubernetes is a plus).
- Proficiency in RESTful API development and integration.
- Experience with databases such as MongoDB, PostgreSQL, or MySQL.
- Familiarity with version control tools like Git and CI/CD pipelines.
- Understanding of Agile/Scrum methodologies.
Good to Have :
- Knowledge of authentication/authorization mechanisms (OAuth, JWT).
- Exposure to cloud platforms like AWS, Azure, or GCP.
- Familiarity with testing frameworks such as Jest, Mocha, or Cypress.
a) Design and Modelling :
Create detailed 2D and 3D CAD designs of components and systems using tools such as SolidWorks- preferred or NX CAD, AutoCAD, or CATIA.
Develop and refine engineering drawings for manufacturing and assembly.
Ensure designs meet technical specifications, functional requirements, and industry standards.
b) Prototyping and Testing
Collaborate with the R&D team to develop and test prototypes.
Perform feasibility studies and stress analyses using simulation tools or manual methods.
Identify and address design issues during testing and validation phases.
c) Process Optimization
Work closely with manufacturing teams to ensure designs are optimized for production
Implement Design for Manufacturing (DFM) and Design for Assembly (DFA) principles in projects.
Continuously improve existing designs to enhance performance and cost efficiency.
d) Collaboration and Documentation
Collaborate with multidisciplinary teams, including mechanical, electrical, and software engineers.
Prepare technical documentation, including engineering reports, specifications, and design records.
Support project planning and provide inputs for timelines and resource requirements
Responsibilities
Set up and operate Vertical Machining Centers (VMCs) according to production requirements.
Read and interpret engineering drawings and blueprints to determine machining procedures.
Monitor machine operations to ensure quality and precision of produced parts.
Perform routine maintenance and troubleshooting of VMC equipment.
Inspect finished parts for conformance to specifications using precision measuring instruments.
Document and record production data and machine performance.
Collaborate with engineering and production teams to optimize manufacturing processes.
Ability to read and interpret technical drawings and blueprints.
Strong understanding of CNC programming and machining processes.
Attention to detail and commitment to quality.
Good problem-solving skills and mechanical aptitude.
Ability to work independently and as part of a team.
Job Responsibility:
- Ability to effectively pitch Company's offerings in AdTech space among Brands / Advertisers (app companies) and Digital Media Agencies at multiple levels.
- Build and maintain client relationships with both new and existing clients and provide solutions with effective customer satisfaction & business upsell
- Identify and build active sales pipeline to work upon and convert them to achieve a quarterly / half yearly sales target.
- Meet & Exceed Sales / Revenue Target (Quarterly and Half-Yearly)
- Work closely with cross functional teams and use collaborative problem-solving skills.
Job Requirements:
- Minimum 4 years of relevant Sales experience in Digital Ad / AdTech space in US/RU/CA/UK/UAE/SA/JP/KR markets.
- Self-starter with ability to develop/suggest on the spot customized solutions and bag orders.
- Prior earned strong network / contacts among Advertisers (app companies) / Digital Media Agencies
- Knowledge of Mobile App Campaigns Ecosystem (CPI /CPR/ CPT/ CPL/CPC etc)
- Excellent English Communications skills – written & verbal.
Job Description: We are looking for an experienced Freelance HR Recruiter to support our hiring efforts on a per joining basis. The ideal candidate will have a proven track record in talent acquisition, with the ability to source and attract high-quality candidates for various roles within our organization.Responsibilities:• Partner with hiring managers to understand staffing needs and develop recruitmentstrategies.• Source candidates through online channels, social media, networking, and othercreative methods.• Review resumes and applications to identify qualified candidates.• Conduct phone screens and initial interviews to assess candidates' skills, experience,and cultural fit.• Coordinate interviews between candidates and hiring managers.• Provide feedback and recommendations to hiring managers throughout therecruitment process.• Manage candidate communication and ensure a positive candidate experience.• Track and report on recruitment metrics and outcomes.Requirements:• Proven experience as a Recruiter or similar role, preferably in a freelance capacity.• Solid understanding of full-cycle recruiting processes and best practices.• Excellent communication and interpersonal skills.• Strong sourcing and networking abilities.• Ability to work independently and manage multiple projects simultaneously.• Proficiency in using applicant tracking systems and other recruitment tools.• Bachelor's degree in Human Resources, Business Administration, or related field(preferred).• HR certification (e.g., PHR, SHRM-CP) is a plus.Benefits:• Flexible schedule and remote work opportunity.3• 3% of the annual CTC per candidate once they complete 90 days of tenure at the company.• Opportunity to work with a dynamic team and contribute to our growth and success.Join our team as a Freelance HR Recruiter and help us build a talented workforce to drive our organization forward. Apply today by submitting your resume and a brief cover letter outlining your relevant experience and availability.
Required Skills
As a developer, you have a passion for development and a thirst to learn. You enjoy working in a fast-paced and dynamic environment. You are a quick learner who can step up and take ownership of work to get things done on time. You also enjoy and appreciate working and collaborating with others from various backgrounds as part of a team.
Job Requirement
- Full-stack developer with exposure working in building products from scratch
- Have 2+ years in implementing front-end of applications using ReactJS
- Proficient in HTML 5, CSS 3, Bootstrap Ant-D, Redux, JavaScript and writing cross-browser compatible code
- Good knowledge of MVC, MVVM, OOPS concepts, Web Development Concept.
- Experience with RESTful services
- Work experience any one of the backend technologies such as Java, NodeJS, .NET will be a major plus
- Experience in JavaScript build tools such as web-pack /gulp
- Familiar with testing frameworks (such as Jasmine) and Test runner framework (such as Karma) (good to have)
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Knows unit testing
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Duty /Responsibility
- Your specific duties in this role will include:
- Responsible for the front end/UI development for of the web-based and mobile-based application
- Responsible for communicating with clients
- Responsible for communicating with Designing Team and Team Manager
- Responsible for Requirement Analysis
- Responsible for mentoring junior front-end developers
- Responsible for researching new web technologies
- Responsible for developing POCs
- Respond to technical queries/requests from team members and customers.
- Coach, guide, and mentor junior members in the team.
The Senior Developer takes up the responsibility of delivery of assigned task with quality and within given timelines and delivers independently.
- Extensive knowledge of software development processes
• Strong knowledge on different programming languages/technologies
• Knowledge & experience of different coding practices
• Quality deliverables meeting Project specific/Industry specific standards
• Delivery within defined/agreed timelines
Java, Spring Boot, Microservices, JUNIT,
MySQL/Oracle, Javascript/Typescript,
HTML, Angular/ ReactJS
|
4-7 years development experience |
|
|
|
|
|
Thoroughly understands of OOP & design principles and patterns |
|
|
|
|
|
Implements best coding practices (e.g. clean code) |
|
|
|
|
|
Can write reusable functions, objects |
|
|
|
|
|
Ensures proper error & exception handling, memory management |
|
|
|
|
|
Experience in building scalable applications on different technologies & platforms |
|
|
||
|
Understands application security, common attack vectors and how to code defensively |
|
|||
|
Experience in using CI/CD tools, can set up a build & deployment tool |
|
|
||
|
Understands different configuration management tools |
|
|
|
|
|
Knows the branching & Merging strategies, setting up repositories, etc. |
|
|
||
|
Experieice in writing automation test cases |
|
|
|
|
|
Can design a normalized DB schema, has good experience in using views, procedures, functions, triggers |
||||
|
Good knowledge of editors, debuggers, IDEs |
|
|
|
|
|
Ability to prioritize the work as per the project needs |
|
|
|
|
|
Experienced in Agile development methodology |
|
|
|









