We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.
L1 EXPERIENCE COMPULSORY
- Provide L1 technical support via ticketing system, email, and remote sessions.
- Troubleshoot basic technical issues related to installation, configuration, and usage.
- Assist senior engineers in debugging, testing, and customer support activities.
- Follow defined support processes, documentation, and SOPs.
- Maintain proper case notes, troubleshooting steps, and resolutions.
- Ensure timely responses and adherence to SLA.
- Learn and develop technical expertise on enterprise IT and security products.
Required Skills and Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
- Good communication and problem-solving skills.
- Willingness to learn enterprise security and IT products.
- Ability to work in shifts and handle customer interactions professionally.
Essentials
- Communicate clearly and confidently so customers immediately understand what is happening.
- Show empathy, stay professional, and treat every issue with respect.
- Take full ownership of tickets instead of passing responsibility.
- Manage time effectively by prioritizing issues based on impact and urgency.
- Pay close attention to details to avoid repeat questions or mistakes.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BD SOFTWARE DISTRIBUTION PVT LTD
About
Responsibilities:
Distribute IT Network Security Products, Endpoint Security, DLP, Software, Desktop/Laptop sales, and Networking Products through Channel Partners.
Identify and pursue new business opportunities in the assigned region.
Conduct market research to understand industry trends and competitor activities.
Achieve sales targets and contribute to the overall growth of the business.
Collaborate with internal teams to develop effective sales strategies.
Provide excellent customer service and address client needs.
Prepare and deliver presentations to prospective clients.
Requirements:
Proven experience in business development or sales.
Strong communication and negotiation skills.
Knowledge of the local market in Ahmedabad, Baroda, and Rajkot.
Ability to work independently and as part of a team.
Results-oriented with a focus on achieving sales targets.
Qualifications :
- Graduate/BE/BSc.IT/BCA.
- Minimum 4 years of experience in IT Channel Network Distributing products and solutions.
Salary Range : Best in the Industry
Job Types: Full-time, Permanent
Feel free to contact us for any further clarifications
You can send us your Cv on [email protected] or WhatsApp on 8356860486
Refer to friends and colleagues for better opportunities.
Thanks,
Ananya-8356860486
BD Software Pvt Ltd-https://bdsoft.in/
Tech stack
Candid answers by the company
About Company
BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large Corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.
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