InEvolution

About the Role:

We are on the lookout for a dynamic Marketing Automation and Data Analytics Specialist, someone who is not only adept in marketing automation/operation but also possesses a keen expertise in data analytics and visualization. This role is tailor-made for individuals who are proficient with tools like Eloqua, Marketo, Salesforce Pardot, and Power BI.

As our Marketing Automation and Data Analytics Specialist, your responsibilities will span across managing and optimizing marketing automation systems and overseeing the migration and enhancement of data systems and dashboards. You will play a pivotal role in blending marketing strategies with data analytics, ensuring the creation of visually appealing and effective reports and dashboards. Collaborating closely with marketing teams, you will help in making data-driven decisions that propel the company forward.

We believe in fostering an environment where initiative and self-direction are valued. While you will receive the necessary guidance and support, the autonomy of your role is a testament to our trust in your abilities and professionalism.

Responsibilities:

• Manage and optimize marketing automation systems (Eloqua, Marketo, Salesforce Pardot) to map and improve business processes.
• Develop, audit, and enhance data systems, ensuring accuracy and efficiency in marketing efforts.
• Build and migrate interactive, visually appealing dashboards and reports.
• Develop and maintain reporting and analytics for marketing efforts, database health, lead scoring, and dashboard performance.
• Handle technical aspects of key marketing systems and integrate them with data visualization tools like Power BI.
• Review and improve existing SQL data sources for effective integration and analytics.
• Collaborate closely with sales, marketing, and analytics teams to define requirements, establish best practices, and ensure successful outcomes.
• Ensure all marketing data, dashboards, and reports are accurate and effectively meet business needs.

Ideal Candidate Qualities:

• Strong commitment to the role with a focus on long-term growth.
• Exceptional communication and collaboration skills across diverse teams.
• High degree of autonomy and ability to work effectively without micromanagement.
• Strong attention to detail and organization skills.

Qualifications:

• Hands-on experience with marketing automation systems and data analytics tools like Eloqua, Marketo, Salesforce Pardot and Power Bi .
• Proven experience in data visualization and dashboard creation using Power BI.
• Experience with SQL, including building and optimizing queries.
• Knowledge of ABM and Intent Signaling technologies is a plus.
• Outstanding analytical skills with an ability to work with complex datasets.
• Familiarity with data collection, cleaning, and transformation processes.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Hiring Process:

The hiring process at InEvolution is thoughtfully designed to ensure alignment between your career goals and our company's objectives. The process will include:

• Initial Phone Screening: A brief conversation to discuss your background and understand your career aspirations.
• Team Introduction Interview: Candidates who excel in the first round will engage in a deeper discussion with our team, providing insights into our work culture and the specificities of the role.
• Technical Assessment: In the final round, you will meet our Technical Director for an in-depth conversation about your technical skills and how these align with the demands of the role.

About InEvolution

Founded in 2009, InEvolution stands as a beacon of excellence in providing back-office, operations, and customer support services globally. Our team, comprising highly skilled professionals, is committed to delivering top-notch quality services while ensuring cost efficiency. At InEvolution, we value innovation, quality, and our team's growth and development.

About the Role

• Work on building, processing and transferring data and dashboards from existing Domo Platform to Power BI Platform.
• Audit existing data systems and deployments and identify errors or areas for improvement.
• Utilize Power BI to build interactive and visually appealing dashboards and reports.
• Build Data Documentation and explanation on parameters, filters, models and relationships used in the dashboards.
• Review existing SQL data sources to improve, connect and integrate it effortlessly with Power BI.
• Create, test and deploy Power BI scripts, as well as execute efficient migration practices.
• Work closely with the current analytics team, to define requirements, migration steps and, have an open and transparent communication with the team on reviewing the migrated reports and data sources for successful outcomes.
• Ensure all dashboards and data sources are thoroughly reviewed by the team before publishing to the production environment.
• Convert business needs into technical specifications and establish a timeline for job completion.

Requirements & Skills:

• 2+ years of experience in using Power BI to run DAX queries and other advanced interactive functions.
• 2+ years of experience with Data Analysis and Data Visualization tools.
• 1+ years of experience working with Relational Databases and building SQL queries.
• Familiarity with Data Collection, Cleaning and Transformation processes.
• Attention to detail and the ability to work with complex datasets.

About the Role:

We are seeking a dynamic Web Content Specialist, a professional who possesses expertise in web development, content management, and digital marketing. This role is ideal for individuals with experience in managing web applications, maintaining content on CMS platforms, and executing digital marketing strategies.

As our Web Content Specialist, you will be responsible for Web Content Creation and maintenance of various web applications, including our website and custom applications. You will ensure expert delivery and deployment of changes to our web portfolio, while maintaining brand standards, CMS policies, templates, and service level agreements (SLAs). Additionally, you will manage and maintain content on the CMS platform in alignment with our global marketing strategy, leveraging your experience in online content creation, HTML, CSS, and familiarity with UI/UX principles and Google Analytics.

Responsibilities:

• Be involved and part of a team that is responsible for the overall design, build, implementation and maintenance of various web applications including our website and custom applications.
• Ensuring expert delivery and deployment of changes to the Site portfolio, whilst taking ownership and responsibility for maintaining brand standards, CMS policies, templates, and SLA's
• Demonstrable success managing multiple priorities and directional changes in a deadline-driven environment.

Qualifications:

• Manage and maintain content on the CMS platform in alignment with global marketing strategy.
• 2+ years' experience in online content creation.
• 1+ years actively working with HTML, CSS.

Preferences:

• Background in UI/UX principles
• Background in Google Analytics

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

https://inevolution.in/

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.