Cutshort logo
InEvolution
InEvolution  cover picture
Founded :
2009
Type :
Services
Size :
20-100
Stage :
Profitable

About

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients. 

Company social profiles

linkedintwitterfacebook

Jobs at InEvolution

InEvolution
at InEvolution
2 candid answers
Pavan P K
Posted by Pavan P K
Remote only
1 - 2 yrs
₹3.5L - ₹4.5L / yr
Software troubleshooting
Microsoft Windows
Troubleshooting
Analytical Skills
Proofreading
+3 more

About InEvolution:


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.


Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.


Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.



Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.



Primary Customer-Facing Responsibilities:


  • Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
  • Empower customers to become proficient users through education and support.
  • Document customer interactions in the ticket tracking system.
  • Proactively follow up to ensure all issues are resolved to the customer's satisfaction.



Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.


Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.


Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.



Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the relevant internal teams.
  • Propose process and knowledge resource improvements.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk and software product technical support.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Preferred experience with any scripting language or basic
  • understanding of API.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficiency with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
  • Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable


Additional Information:


  • Coverage days: Mon - Fri
  • Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

  • Opportunity for long-term growth and additional responsibilities
  • within the organization.
  • The position requires approximately 9 hours of work per weekday.
  • Applicants are required to have their own workstation.


Read more
InEvolution
at InEvolution
2 candid answers
Pavan P K
Posted by Pavan P K
Remote only
1 - 2 yrs
₹4.5L - ₹5.4L / yr
Mailchimp
Email Marketing
skill iconHTML/CSS
Proofreading
A/B Testing
+5 more

Responsibilities:


  • Take full ownership of campaign and program execution via MailChimp, Iterable and work with the analytics team to refine ongoing performance metrics and reporting.
  • Assist the team in defining strategies for database segmentation, lead scoring, batch, nurture and trigger campaign frameworks, and performance monitoring.
  • Work closely with Demand Gen, Product Marketing, Creative, and Marketing Operations to develop, refine and enforce best-practice processes for email.


Qualifications:

  • Ability to generate email HTML on a CMS platform.
  • 1+ year experience in email marketing platforms like MailChimp or Iterable
  • Experience in creating segments and sending emails to the customers on the segments.


Preferences:

  • Experience in reporting to build main performance reports
  • Working knowledge of SQL, CSS, HTML


Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

F22Labs Global cover picture
F22Labs Global's logo

F22Labs Global

http://f22labs.com
Founded
2014
Type
Product
Size
20-100
Stage
Profitable

About the company

We’re Hiring Humans, not Ninjas 😇

Disclaimer: Only for serious folks. Work that challenges, excites, scares you and lets you go to bed satisfied!


  1. Project Manager (5+ Years)
  2. Product Manager (4+ Years)
  3. Email Marketer (2+ Years)
  4. Facebook Ads Marketer (2+ years)
  5. Frontend Developer Interns (Freshers)
  6. Backend Developer Interns (Freshers)
  7. Reactjs Developer (2 years)
  8. Nodejs Developer (2 years)
  9. Python Developer (2 years)
  10. Senior Reactjs Developer (4+ years)
  11. Senior Nodejs Developer (4+ years)
  12. Senior Python Developer (4+ years)
  13. Quality Analyst (2+ years) (Manual/automation)



Note: In case you don't see a role that you’d fit in, but would love to be a part of the team at some point, we’d love to stay connected. Send us your details at [email protected]


Who we are:

F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.


Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.


Some of our products have gone on to be used, loved and have received investment from Charlie Cheever(Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.


F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.


One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.


We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas



What we do:

We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.


Our Core Values: 

  1. Honesty & Transparency: Speak your mind and do what feels right. 
  2. Empathy: Be kind. Listen Intently. Trust by default.
  3. Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.
  4. Hustle Hard: Do more with less.
  5. Teach, don’t preach: Knowledge grows when shared.


Perks: 

  1. State of the Art gadgets
  2. Complete Health coverage for you and your family
  3. Flexible work timings
  4. Top-notch Healthcare
  5. Care & Appreciation
  6. Flexible Schedules
  7. Supercharged Learning
  8. TechTalks Sessions
  9. Amazing Office Indoor Games
  10. Cool & Fun Working Enviornment
  11. Accommodation & Meal for Relocation


Our Hiring process:

  1. A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.
  2. A Technical task that relates to the work you will be doing
  3. A Final round of interview
  4. An Offer and onboard you are!


Know more about us @F22Labs:

Home Page

Jobs

10

TIGI HR Solution Pvt. Ltd. cover picture
TIGI HR Solution Pvt. Ltd.'s logo

TIGI HR Solution Pvt. Ltd.

http://www.tigihr.com
Founded
2016
Type
Services
Size
10-50
Stage
Profitable

About the company

TIGI HR Solution Pvt. Ltd. is recognized as a market leader in the field of technology-based staffing. TIGI HR is widely considered as India's most trusted and sought-after recruitment brand, making it an ideal choice for businesses interested in outsourcing personnel. The company operates with the goal and vision of fostering the creation of as many leaders and employment around the globe as is reasonably feasible. TIGI HR has, in a very short amount of time, developed a large-scale firm that is sustainable over the long term. The company places a high priority on speed, scalability, and predictability in its operations, which helps it to establish and maintain long-term trust relationships with both prospective clients and existing ones.


As it keeps an eye on the newest trends and technology that are available to HR professionals, TIGI HR is constantly one step ahead of the competition. In a very short amount of time, TIGI HR utilizes AI-based Recruit Robots and TMS technology to attract a potential talent pool.

Jobs

134

Fractal Analytics cover picture
Fractal Analytics's logo

Fractal Analytics

https://fractalanalytics.com
Founded
2000
Type
Products & Services
Size
100-1000
Stage
Profitable

About the company

Fractal is one of the most prominent players in the Artificial Intelligence space.Fractal's mission is to power every human decision in the enterprise and brings Al, engineering, and design to help the world's most admire Fortune 500® companies.


Fractal's products include Qure.ai to assist radiologists in making better diagnostic decisions, Crux Intelligence to assist CEOs and senior executives make better tactical and strategic decisions, Theremin.ai to improve investment decisions, Eugenie.ai to find anomalies in high-velocity data, Samya.ai to drive next-generation Enterprise Revenue Growth Manage- ment, Senseforth.ai to automate customer interactions at scale to grow top-line and bottom-line and Analytics Vidhya is the largest Analytics and Data Science community offering industry-focused training programs.


Fractal has more than 3600 employees across 16 global locations, including the United States, UK, Ukraine, India, Singapore, and Australia. Fractal has consistently been rated as India's best companies to work for, by The Great Place to Work® Institute, featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research, a leader in Analytics & Al Services Specialists Peak Matrix 2021 by Everest Group and recognized as an "Honorable Vendor" in 2022 Magic Quadrant™™ for data & analytics by Gartner. For more information, visit fractal.ai

Jobs

1

Trendlyne Technologies cover picture
Trendlyne Technologies's logo

Trendlyne Technologies

http://www.trendlyne.com
Founded
2017
Type
Product
Size
20-100
Stage
Raised funding

About the company

Trendlyne is a ‘Retail Bloomberg platform' enabling decision making for retail investors, research analysts and Portfolio advisors with real time data analytics. Our technology turns every financial data point into structured data, on which strategies can be created and back tested in real time. Trendlyne DVM scores provide a headline insight on how good or bad a stock is - simplifying investment decision making. Trendlyne provides retail investors, analysts and advisors with easy to use analytics tools. Trendlyne provides screener tools with over 700 metrics, backtesting, portfolio NAV calculation and more. Our screener and backtesting tools combine fundamental, technical, shareholding, analyst indicators and more with unprecedented flexibility, with backtest capabilities that are available for the first time across markets. Visit us at https://trendlyne.com

Jobs

4

Watch Your Health cover picture
Watch Your Health's logo

Watch Your Health

http://www.watchyourhealth.com
Founded
2016
Type
Product
Size
100-500
Stage
Profitable

About the company

We Enable and empower our partners to engage their clients through smart technology. Use of technology innovations designed to squeeze out savings and efficiency from the current insurance industry model.The belief driving us is that the insurance industry is ripe for innovation and disruption. We offer ultra-customized tools and using new streams of data from internet-enabled devices to dynamically price premiums according to observed behavior.

Jobs

11

Bhanzu cover picture
Bhanzu's logo

Bhanzu

https://bhanzu.com
Founded
2019
Type
Services
Size
1000-5000
Stage
Profitable

About the company

Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.

Jobs

16

Risk Resources LLP hyd cover picture
Risk Resources LLP hyd's logo

Risk Resources LLP hyd

https://www.riskresourcesindia.com
Founded
2010
Type
Services
Size
10-50
Stage
Bootstrapped

About the company

Best-in-class, cost-effective integrated #Risk & #Resilience Solutions (Avoidance, mitigation and control) in areas (#BCP, #Security, #Audit, #Compliance etc)

Jobs

16

Moshi Moshi cover picture
Moshi Moshi's logo

Moshi Moshi

http://www.moshimoshi.in
Founded
2014
Type
Services
Size
100-1000
Stage
Profitable

About the company

Founded in 2014 by two passionate individuals during their second year at Christ College, Bangalore, Moshi Moshi is a young, creative, and committed communication company that encourages clients to always "Expect the EXTRA." 


Our diverse team of over 160+ people includes Art directors, Cinematographers, Content and copy writers, marketers, developers, coders, and our beloved puppy, Momo. We offer a wide range of services, including strategy, brand design, communications, packaging, film and TVCs, PR, and more. At Moshi Moshi, we believe in creating experiences rather than just running a company.​


We are amongst the fastest growing agencies in the country with a very strong value system.

Below are the five of the nine principles we believe in strongly.

  1. Communicate Clearly.: Prioritize clear and open dialogue.
  2. Doing things morally right.: Uphold integrity in all endeavors.
  3. Dream it, do it.: Always Embrace optimism and a can-do attitude.
  4. Add logic to your life.: Ensure that rationality guides our actions.
  5. Be that fool.: Fearlessly challenge the impossible.


Come find yourself at Moshi Moshi.

Jobs

29

Sun King cover picture
Sun King's logo

Sun King

http://www.sunking.com
Founded
2009
Type
Product
Size
1000-5000
Stage
Profitable

About the company

Sun King is a leading global provider of off-grid solar energy solutions, designed to serve the 1.8 billion people who lack reliable or affordable access to traditional electrical grids. With a mission to power brighter lives, the company focuses on underserved markets across Africa and Asia. Sun King's product range includes solar lanterns, solar home systems, and solar inverters, tailored to meet a variety of energy needs—from portable lighting to powering entire homes.


The company's innovative solutions, such as the recently launched PowerHub 3300 and expandable solar home systems, reflect their commitment to evolving customer demands. With operations in over 40 countries and millions of products sold, Sun King makes solar energy accessible through pay-as-you-go financing options. The company’s network of field agents plays a key role in selling, installing, and servicing products, driving local economic development. Rooted in sustainability, Sun King also implements a Sustainable Financing Framework and ensures customer satisfaction through extensive service centers and after-sales support.

Jobs

1

Inncircles  cover picture
Inncircles 's logo

Inncircles

http://www.inncirclesarena.com
Founded
2019
Type
Product
Size
100-500
Stage
Profitable

About the company

Inncircles Arena – a Modern Construction Management Platform, is a composed one stop solution for construction management that is highly configurable, easily adaptable, data centric while leveraging advanced artificial intelligence and cloud technologies to ramp up construction company's digital transformation initiatives. It empowers construction teams to go beyond the tactical to strategic. Through the platform, residential, industrial and infrastructure construction companies gain real-time insights into their projects, a unified communication and collaboration space, powerful configuration capabilities to integrate with existing or legacy tools and technologies. Detailed products and solution packages allow for planning, scheduling, assigning, tracking, and analyzing construction work packages from pre-planning stage to handover. Solving Construction Business Challenges through Technology • Work Management: Elevate efficiency and transform project management by scheduling works, tracking progress while gaining real-time insights. • Quality Management: Ensure projects meet the required quality standards by performing regular inspections and issue tracking. • Safety Management: Record and monitor safety incidents in real-time, schedule inspections, and store pertinent safety documentation. • Advanced Work Package (AWP): Build package of works, schedule work packages and monitor progress. • Data and Analytics: Gain profound insights of projects through visually stunning dashboards that bring your data to life. • Mobile Application: Offer mobile accessibility to enable field teams to access information, submit updates, and communicate in real-time, improving overall efficiency. • Integrations: Foster connectivity in the construction eco system with Arenas potent integration capabilities. • Pre-Construction Planning: Drive project planning, budgeting, estimating, bidding, and collaboration during the pre-construction phase. • Procurement: Create procurement packages

Jobs

10

Want to work at InEvolution ?
InEvolution 's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs