Technical Support Analyst

Title: QA Tester

Location: Remote (India)

Shift: US Shift (Full-time)

Experience: 6 months–2 years

About Master-O

Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.

As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.

Key Responsibilities

🔍 Quality Assurance & Testing

• Perform functional and exploratory testing across the Master-O platform
• Identify, log, track, and validate bugs with expected behavior
• Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
• Collaborate closely with Product Managers and Developers to understand requirements and edge cases
• Ensure UAT releases meet quality benchmarks before production deployment
• Validate fixes and ensure no regressions post-release

💬 Customer Support (Freshchat)

• Handle Freshchat queries from end users during US business hours
• Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
• Maintain high SLA adherence for response and resolution times
• Act as the bridge between users and the product team by sharing recurring issues and insights
• Document FAQs, common issues, and resolutions to improve support efficiency

Required Skills & Experience

• 6 months–2 years of full-time experience in QA/testing roles
• Experience testing B2B SaaS platforms (strongly preferred)
• Familiarity with testing gamified products, learning platforms, or interactive applications
• Experience using bug tracking tools (Jira or similar)
• Excellent attention to detail and a strong user-first mindset
• Clear written communication skills (especially while logging bugs and handling chat support)
• Comfortable working US shift timings in a remote setup

What You’ll Love About Working at Master-O

• Work on a high-impact, gamified product used by enterprise sales teams
• Direct ownership of product quality and user experience
• Remote-first culture with real accountability and trust
• Opportunity to collaborate with global clients and users
• A fast-growing product environment where your voice actually matters

Job Summary:

We are looking for a creative and motivated UI/UX Designer to join our design team. This internship offers hands-on experience in designing intuitive and visually appealing user interfaces while learning from experienced professionals. The ideal candidate is eager to grow their skills in user experience design and ready to contribute to real-world projects.

Responsibilities:

* Assist in creating wireframes, mockups, and interactive prototypes based on user requirements.

* Participate in user research and usability testing to gather feedback and insights.

* Collaborate with the design team to develop user-friendly and visually engaging design solutions. 

* Support development and maintenance of design guidelines and style guides.

* Contribute to brainstorming sessions and design discussions.

* Learn industry best practices and design tools under the guidance of senior designers.

Qualifications:

* Currently pursuing or recently completed a degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.

* A strong passion for UI/UX design and eagerness to learn.

* Basic understanding of UI/UX principles and design processes.

* Good communication and teamwork skills.

* A portfolio or sample projects showcasing design creativity (if available).

Skills:

* Familiarity with design and prototyping tools such as Figma, Adobe Creative Suite, Sketch, or similar.

* Basic knowledge of wireframing and prototyping techniques.

* Understanding of responsive design and user-centered design principles is a plus.

* Openness to feedback and iterative improvement.

What You Will Gain:

* Practical experience in UI/UX design working on actual projects.

* Exposure to user research and usability testing processes.

* Mentorship and guidance from experienced designers.

* Opportunity to build a strong portfolio and professional skills.

Roles and Responsibilities:

1. The Head of Technology at Grab will work closely with the Founding team and lead a team of 30 people comprising backend, frontend developers testers.
2. Grab ’s current technology stack is LAMP and it houses Android applications along with backend modules. The candidate’s role will be to revisit the architecture and aim   the team towards it.  
3. Grab shall be diversifying into various new processes that will create opportunities to create new products which the Candidate shall take ownership of.
4. The Candidate's role apart from owning existing product lines will also be to create enterprise versions of Grab’s stack.
5. Candidates will obtain a deep understanding of the business side and accurate processes and systems around it. He/She will gather feedback from various stakeholders   and continuously refine tech offerings.

 Skills & Qualification:

1. Proven experience of absorbing business knowledge into building innovations around technologies is the key. We expect the technology headto bear the attitude of an entrepreneur to command the future of the firm’s technology to first in industry status.
2. Engineering Degree. One from a premier institute, preferred.
3. Minimum 10 years of experience. Off which 3 years, at a leadership role.
4. Prior development experience, preferred.

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

• An outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.
• Planning, implementing and monitoring our digital marketing campaigns across all digital networks
• Optimize content for the social media platforms
• Ensure that the brand message is consistent
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.
• With Good Communication Skills
• Candidates from Marketing Agency can apply.
• Immediate with 15 days joinees preferred.
• An ideal candidate would be someone who handles end to end digital marketing

Job Summary

Develop plans and strategies for developing business and achieving the company’s sales goals

Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list

Proven track record of success building security business in any or all of Security Consulting, Managed Security Services, Vendor - Security Softwar

Classically Sales trained, Well networked locally across - end users, partners and industry bodies / associations

Challenger mentality

Experience Level : 10 + Yrs 

Mandatory Skill set:

• Multiple solution stack development experience along with MEAN(Mongo, Express, Angular and Node)

• Python with any web framework

• Micro Services, Performance Engineering, Docker, Kubernetes, AZURE, CI/CD pipeline, , MySQL and Database design

Job Role:

• Responsible for component selection, design standardization, common library building.

• Build services and templates based on published standard (RFC type)Build coding templates and architypes adhering to design standard.

• Understand NFR and define architecture, design and validation for each NFR element.

• Design data model, service contract and document framework.Define and ensure coding standards

• Define and ensure UI standards are followed. Design micro services, security, deployment Well-versed in module level effort estimationWell-versed in application integration patterns Exposure to bug fixing, maintenance, continuous integration releases.

• Exposure to building architectural view like logical, physical and deployment.Exposure to performance bottleneck, RCA and remediation.Exposure to security issues, RCA and remediation.

Process Exposure:

• Able to interact with team, stakeholders and architects. Understand functional requirements and create design documents for features.

• Participate in sprint planning and story elaboration sessions.

• Candidate should be able to work independently in an Agile project.

• Experience with Test-Driven Development, Integration testing and Agile processes.Code review from a standard and design adherence perspective.