CARE INFOTECH

Job Description – Technical Support Engineer

Job Summary:

We are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.

Key Responsibilities:

• Provide technical support to users through calls, emails, and on-site visits.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain computers, peripherals, applications, and IT equipment.
• Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.
• Log, track, and resolve support tickets within defined SLAs.
• Escalate complex technical issues to the appropriate teams.
• Maintain technical documentation and update users on issue resolution.
• Perform preventive maintenance and ensure systems are operating efficiently.

Required Skills:

• Knowledge of Windows 10/11, hardware, software, and troubleshooting.
• Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.

Experience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.

Qualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.

Job Type: Full-time / Contractual, depending on project requirements.

VDI Management

  •  Deploy, configure, and manage VMware VDI environments (Connection Server, UAG, Composer/Instant Clones).

  •  lAccops HyWorks VDI and HySecure gateway for secure remote access.

  •  Create and manage desktop pools (persistent/non-persistent).

  •  Handle provisioning, recomposition, and image management.

  •  Manage VMware vCenter, ESXi hosts, and virtual machines.

  •  Monitor resource utilization (CPU, RAM, Storage) and optimize performance.

  •  Perform patching, upgrades, and lifecycle management of VDI components.

User & Access Management

  •  Configure and manage user access via Active Directory integration.

  •  Implement MFA and security policies in HySecure.

  •  Troubleshoot login issues, session disconnects, and profile-related problems.

Monitoring & Troubleshooting

  •  Diagnose and resolve VDI-related issues (latency, session drops, profile corruption).

  •  Monitor logs (vdi, HyWorks, vCenter) for proactive issue detection.

  •  Work on incident, problem, and change management processes.

Security & Compliance

  •  Ensure endpoint security and secure access using HySecure policies.

  •  Implement best practices for VDI hardening and data protection.

  •  Maintain audit logs and compliance standards.

Required Skills:

  •  Strong experience with VMware VDI

  •  Hands-on with Accops HySecure & HyWorks.

  •  Good knowledge of VMware vCenter, ESXi.

  •  Understanding of Active Directory, DNS, GPOs.

  •  Experience with VDI troubleshooting & performance tuning.

  •  Basic networking knowledge (VPN, firewall, load balancer concepts).

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices operate efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance.