CARE INFOTECH

L3 Sales Manager – Enterprise IT Services | Mumbai

Experience: 10+ Years

Role: Individual Contributor (IC)

Location: Mumbai

Domain: IT Infrastructure, Application Services & Quality Engineering

Job Summary

We are looking for an experienced L3 Sales Manager to drive enterprise IT services sales, focusing on both new business acquisition (Hunting) and existing account growth (Farming).

Key Responsibilities

• Generate and close new enterprise business opportunities.
• Manage the complete sales cycle from lead generation to closure.
• Build strong relationships with CIOs, CTOs, Procurement Heads & CXOs.
• Sell IT solutions across Cloud, Data Center, Network & Security, Managed Services, Applications and QA/Testing.
• Drive cross-selling and up-selling within existing accounts.
• Lead RFP/RFI/RFQ responses and commercial negotiations.
• Maintain sales pipeline, CRM and accurate revenue forecasts.
• Achieve quarterly and annual sales targets.

Requirements

• 10+ years of Enterprise IT Services Sales experience.
• Strong track record in new business acquisition and account growth.
• Experience managing large/multi-million-dollar sales pipelines.
• Excellent consultative selling and negotiation skills.
• Experience selling to enterprise sectors such as BFSI, Manufacturing, Retail, Telecom or Healthcare preferred.
• Strong CXO-level communication and relationship-building skills.

Key Skills

Enterprise Sales | Hunting & Farming | IT Infrastructure | Cloud | Applications | Managed Services | QA/Testing | CXO Sales | RFP/RFQ | MSA/SOW | Pipeline Management

We are looking for a skilled and detail-oriented Laptop Technician to join our team. In this role, you will be responsible for diagnosing, repairing, assembling, and maintaining laptops, desktops, and related hardware peripherals. The ideal candidate has strong hands-on technical abilities, excellent hardware troubleshooting skills, and a commitment to delivering high-quality service.

Key Responsibilities

• Hardware Diagnosis & Repair: Diagnose electronic and hardware faults, repair chip-level/board-level issues, and replace faulty components (motherboards, displays, keyboards, hinges, RAM, storage drives, and batteries).
• System Assembly & Configuration: Disassemble and reassemble laptops/desktops efficiently. Perform hardware upgrades and component replacements.
• Software & OS Setup: Install and configure operating systems (Windows, macOS, Linux), system drivers, essential software, and anti-virus applications.
• Testing & Quality Checks: Conduct thorough post-repair quality control (QC) testing to ensure hardware stability, performance, and functionality before returning devices to clients or inventory.
• Basic Network & Peripheral Support: Troubleshoot basic connectivity (Wi-Fi, LAN) and assist with peripheral setups (printers, external displays).
• Documentation & Inventory: Maintain accurate logs of repair work, parts used, and technical notes. Help monitor hardware inventory and stock levels.

Requirements & Skills

• Technical Knowledge: Strong understanding of laptop architecture, internal hardware components, micro-soldering, and electronics basics.
• Troubleshooting: Ability to systematically identify hardware vs. software failures under pressure.
• Experience: 2–5 years of hands-on experience in laptop repair, hardware assembly, and diagnostics.
• Certifications (Preferred): CompTIA A+, ITI in Electronics, Diploma in Hardware & Networking, or equivalent technical certifications.
• Soft Skills: Good time management, high attention to detail, and solid communication skills.

Job Details

• Role Type: Full-time
• Category: Tech Support / Hardware Support
• Experience Range: 2 – 5 Years

Develop detailed project plans, timelines, and resource allocation.

Lead cross-functional teams in project execution.

Ensure project milestones and objectives are met within the specified timeframe.

Conduct regular project status meetings, updating stakeholders on progress, risks, and changes.

Work closely with business leaders, IT teams, regulatory authorities, and external vendors.

Communicate effectively with stakeholders to align on project goals and expectations.

Manage expectations and ensure transparent reporting on project health, issues, and risks.

Ensure all IT projects comply with pharmaceutical regulatory standards such as GxP, 21 CFR Part 11, and other relevant industry guidelines.

Collaborate with quality assurance and regulatory teams to ensure proper documentation and validation processes are followed.

Identify potential project risks and develop mitigation strategies.

Track and resolve project issues in a timely manner.

Escalate significant risks and issues to senior management when necessary.

Oversee the implementation of IT systems, including ERP, CRM, LIMS, and other specialized pharma systems.

Collaborate with technical teams to ensure seamless integration and compliance with pharma operations.

Lead and motivate a team of IT professionals, business analysts, and technical specialists.

Foster a collaborative environment, ensuring cross-functional communication and teamwork.

Provide guidance and mentoring to team members to support their professional growth.

Eligibility:

Bachelor’s degree in computer science, Information Technology, Business Administration, or related field. Master’s degree is a plus.

3+ years of experience in IT project management, preferably in the pharmaceutical industry.

Strong knowledge of pharmaceutical regulations (e.g., GxP, 21 CFR Part 11).

Experience managing ERP, CRM, LIMS, or other pharma-specific IT systems.

Strong leadership, communication, and organizational skills.

Ability to manage multiple projects and stakeholders simultaneously.

Ability to work in a fast-paced, regulated environment with strict compliance requirements.

Job Type: Full-time

Pay: ₹70000-75000 pm

A Senior Cybersecurity Engineer is responsible for safeguarding an organization’s IT infrastructure, applications, and data against cyber threats. With 5–10 years of experience, the role demands expertise in designing, implementing, and managing advanced security solutions, conducting risk assessments, and responding to incidents. Senior Engineers also mentor junior staff and contribute to strategic security planning.

Key Responsibilities

• Design, implement, and manage enterprise-level security solutions (firewalls, IDS/IPS, SIEM, endpoint protection).
• Conduct vulnerability assessments, penetration testing, and risk analysis.
• Monitor and respond to security incidents, ensuring timely resolution and documentation.
• Develop and enforce security policies, standards, and compliance frameworks (ISO 27001, NIST, GDPR).
• Collaborate with IT and business teams to integrate security into system architecture and processes.
• Lead incident response drills and disaster recovery planning.
• Provide guidance and mentorship to junior cybersecurity staff.
• Stay updated on emerging threats, tools, and technologies.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.
• 5–10 years of proven experience in cybersecurity engineering or related roles.
• Strong knowledge of network security, cloud security (AWS, Azure, GCP), and endpoint protection.
• Hands-on experience with SIEM tools (Splunk, QRadar, ArcSight), firewalls, and intrusion detection/prevention systems.
• Certifications such as CISSP, CISM, CEH, or OSCP are highly desirable.

Skills

• Advanced problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to manage complex projects and handle escalations effectively.
• Proactive mindset with adaptability to evolving cyber threats.

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices operate efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance.

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.