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CARE INFOTECH
CARE INFOTECH cover picture
Founded :
2017
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

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Jobs at CARE INFOTECH

CARE INFOTECH
at CARE INFOTECH
Zeeshan Sheikh
Posted by Zeeshan Sheikh
Bharuch, Bhuj, Gandhidham, Gandhinagar, Surat, Ahmedabad, Vadodara, Rajkot, Daman, Dadra And Nagar Haveli, vapi
0 - 1 yrs
₹3L - ₹4L / yr
IT infrastructure
IT operations
Hardware
Hardware troubleshooting
Hardware technician
+3 more

The Desktop Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, resolving user problems, and ensuring optimal performance of desktop environments. Key responsibilities include installing, configuring, and maintaining desktop systems, responding to help desk tickets, and assisting users with software applications and network connectivity. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a solid understanding of operating systems and desktop applications. Additionally, familiarity with remote support tools and a commitment to delivering exceptional customer service are essential for success in this position.

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CARE INFOTECH
at CARE INFOTECH
Zeeshan Sheikh
Posted by Zeeshan Sheikh
Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Hyderabad
1 - 2 yrs
₹2.5L - ₹3.5L / yr
Hardware troubleshooting
Hardware
Hardware installation
Hardware technician
Desktop administration
+3 more

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 


Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.


Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.


This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

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