CARE INFOTECH

VDI Management

  •  Deploy, configure, and manage VMware VDI environments (Connection Server, UAG, Composer/Instant Clones).

  •  lAccops HyWorks VDI and HySecure gateway for secure remote access.

  •  Create and manage desktop pools (persistent/non-persistent).

  •  Handle provisioning, recomposition, and image management.

  •  Manage VMware vCenter, ESXi hosts, and virtual machines.

  •  Monitor resource utilization (CPU, RAM, Storage) and optimize performance.

  •  Perform patching, upgrades, and lifecycle management of VDI components.

User & Access Management

  •  Configure and manage user access via Active Directory integration.

  •  Implement MFA and security policies in HySecure.

  •  Troubleshoot login issues, session disconnects, and profile-related problems.

Monitoring & Troubleshooting

  •  Diagnose and resolve VDI-related issues (latency, session drops, profile corruption).

  •  Monitor logs (vdi, HyWorks, vCenter) for proactive issue detection.

  •  Work on incident, problem, and change management processes.

Security & Compliance

  •  Ensure endpoint security and secure access using HySecure policies.

  •  Implement best practices for VDI hardening and data protection.

  •  Maintain audit logs and compliance standards.

Required Skills:

  •  Strong experience with VMware VDI

  •  Hands-on with Accops HySecure & HyWorks.

  •  Good knowledge of VMware vCenter, ESXi.

  •  Understanding of Active Directory, DNS, GPOs.

  •  Experience with VDI troubleshooting & performance tuning.

  •  Basic networking knowledge (VPN, firewall, load balancer concepts).

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices operate efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance.

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.