Customer Support Officer

What You’ll Do

Key Responsibilities

 Collaborate with vendors to gather requirements for API development and ensure

technical feasibility.

 Collect API documentation from vendors; document and explain business logic to

use external data sources effectively.

 Access vendor applications to create and validate sample data; ensure the accuracy

and relevance of test datasets.

 Translate complex business logic into documentation for developers, ensuring

clarity for successful integration.

 Monitor all integration activities and support tickets in Jira, proactively resolving

critical issues.

 Lead QA testing for integrations, overseeing pilot onboarding and ensuring solution

viability before broader rollout.

 Document onboarding processes and best practices to streamline future

integrations and improve efficiency.

 Build, train, and deploy machine learning models for forecasting, pricing, and

optimization, supporting strategic goals.

 Drive end-to-end execution of data integration projects, including scoping, planning,

delivery, and stakeholder communication.

 Gather and translate business requirements into actionable technical specifications,

liaising with business and technical teams.

 Oversee maintenance and enhancement of existing integrations, performing RCA

and resolving integration-related issues.

 Document workflows, processes, and best practices for current and future

integration projects.

 Continuously monitor system performance and scalability, recommending

improvements to increase efficiency.

 Coordinate closely with Operations for onboarding and support, ensuring seamless

handover and issue resolution.

Desired Skills & Qualifications

 Strong experience in API integration, data analysis, and documentation.

 Familiarity with Jira for ticket management and project workflow.

 Hands-on experience with machine learning model development and deployment.

 Excellent communication skills for requirement gathering and stakeholder

engagement.

 Experience with QA test processes and pilot rollouts.

 Proficiency in project management, data workflow documentation, and system

monitoring.

 Ability to manage multiple integrations simultaneously and work cross-functionally.

Required Qualifications

 Experience: Minimum 4 years in hotel technology or business analytics, preferably

handling data integration or system interoperability projects.

 Technical Skills:

 Basic proficiency in SQL or database querying.

 Familiarity with data integration concepts such as APIs or ETL workflows

(preferred but not mandatory).

 Eagerness to learn and adapt to new tools, platforms, and technologies.

 Hotel Technology Expertise: Understanding of systems such as PMS, CRS, Channel

Managers, or RMS.

 Project Management: Strong organizational and multitasking abilities.

 Problem Solving: Analytical thinker capable of troubleshooting and driving resolution.

 Communication: Excellent written and verbal skills to bridge technical and non-

technical discussions.

 Attention to Detail: Methodical approach to documentation, testing, and deployment.

Preferred Qualification

 Exposure to debugging tools and troubleshooting methodologies.

 Familiarity with cloud environments (AWS).

 Understanding of data security and privacy considerations in the hospitality industry.

• Sound knowledge of Mongo as a primary skill
• . Should have hands on experience of  MySQL as a secondary skill will be enough
• . Experience with replication , sharding and scaling.
• . Design, install, maintain highly available systems (includes monitoring, security, backup, and performance tuning)
• . Implement secure database and server installations (privilege access methodology / role based access)
• . Help application team in query writing, performance tuning & other D2D issues
• • Deploy automation techniques for d2d operations
• . Must possess good analytical and problem solving skills
• . Must be willing to work flexible hours as needed
• . Scripting experience a plus
• . Ability to work independently and as a member of a team
• . good verbal and written communication skills

• Experience: 1+ yrs - 3yrs
• Key Skills:
• Expert Proficiency in anyone the below programming language - Java, Node JS, PHP or GoLang
• Expert Computer Science fundamentals like Data Structures, Algorithms, Time Complexity, and others
• Strong Microservices, REST API, Git source control, CI/CD, and other latest technology trends
• Strong System Design, DB Design proficiency
• Strong knowledge in Design Patterns, best software development practices
• Good exposure to working in Open Source stack, E-Commerce, or Fintech domain.

Requirements

• 3+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• Linux
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Java 8
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 3 years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

Job description :

iOS DEVELOPER :

What we are looking for

• BS/MS degree in Computer Science, Engineering or any relevant degree to the field
• Proven working experience in software development
• A deep familiarity with Swift and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• Perks of working at an IT company is you get to work with the coolest products
• Our work is acknowledged internationally hence you will get good exposure to the international market too
• We love when employees have a good work-life balance so 2nd and 4th Saturdays are an off for you to stay with your family and friends
• We are a group of millennials working together so we assure you that there won't be a boring day at work

About Us:

Pixster Studio is a fast-growing tech company focused on building and marketing mobile applications. Despite being such a young company, we've already achieved notable results, with over 10M downloads of our apps, and millions of users active every month. Our goal? Becoming the #1 app developer and publisher in India. And our ambitions don't end there! We invest immensely in our team, and we couldn't be more proud of each other. We are a group of extremely young, talented, and ambitious software engineers, marketer, and graphic designers. We work from our amazing headquarters in Ahmedabad. We're always on the lookout for people that want to be part of our ber-challenging journey to build one of the greatest tech companies in the India. 

Desired Candidate Profile

• Graduation/ Post Graduation (MBA- Sales & Marketing)
• 4+ years in sales management within a corporate setting
• Industry background: Advertising/Marketing/Sales
• Self-Motivation
• Proven track record of success in the the sales cycle from plan to close
• Excellent communication, interpersonal, and organizational skills
• Superb leadership abilities
• Flexible for working 6 days a work

• Test current products and identify deficiencies.
• Suggest solutions to identified product problems.
• Investigate product quality in order to make improvements to achieve better customer satisfaction.
• Plan, create, and manage the overall Quality Planning strategy.
• Collaborate with the Product Development team to ensure consistent project execution.
• Identify quality assurance process bottleneck and suggest actions for improvement.
• Oversee continuous improvement projects.
• Collect quality data.
• Identify key KPIs for product quality.
• Track quality assurance metrics, like defect densities and open defect counts.
• Prepare and present reports and metrics to Senior Management.

• A minimum of 2 years of experience as a Quality Assurance Engineer.
• An experience with a variety of different testing techniques such as UI Testing, Automated testing, Test Driven Development Strategies, etc
• An experience in testing tools such as Selenium, JMeter
• An experience with coding using Python, Java, Node.js.
• An experience with software QA tools and processes.
• Knowledge of MySQL
• A sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skill

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative, and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

1. Shortlist
2. Intro call of 15min
3. 1-2 Tech rounds
4. HR round
5. Offer rollout

Employment Type: Full-Time

Position: Technical Program Manager

Job Location: Hyderabad

Experience: 8-14 Yrs

Key Skills: Technical Program Management, Experience in Software Development (Web Technologies)

Project: Product-Online Marketing, E-commerce Platforms

Joining time: Immediate to 30 days

Education: Master’s/Bachelor’s degree in Computer Science, Statistics, Engineering or a related technical discipline will be preferred

Positions Overview: UNIFY is looking for a Technical Program Manager for our E-Commerce product Team to gather requirements, manage objectives and build internal stakeholder relationships for the Engineering Team at StockX.

This position will help build a cross-functional team to drive the implementation and deployment of completed designs, develop and document requirements, budgets and project schedules. The TPM will assist in creating a data-driven culture that will change the way decisions are made, accelerate our business and create a new mindset as it pertains to the power of data.

As the Technical Program Manager, you are an exceptionally strong communicator, both written and verbally, and possess 7+ years of experience in tactical project management of highly technical initiatives, as well as strategic program management. Experience in managing large-scale, real-time Web programming, data pipelines and data solutions (lakes, databases, services) is a plus. You will help focus our data team, define the data roadmap and ensure stakeholders objectives are prioritized and met.

The TPM will be competent in a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking. Other requirements include experience with Jira, Confluence, project management tools and G-Suite. Experience with JavaScript, NodeJS, ReactJS/Angular, React Native, Scrum, SQL, AWS and data systems is a plus.

What we're looking for/Qualifications:

• 7+ years of relevant work experience in internet-related  technical program management of large scale cross-functional engineering efforts and/or technical product management in a software applications environment

• 4+ years of experience in Software Development (Web Technologies)

• Exceptional verbal and written communication skills with the ability to work with technical and non-technical, cross-functional groups

• An ability to distil complex issues into solvable and actionable tasks

• A passion for pushing boundaries and questioning the status quo

• Experience in project management and development

• Experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

• 2+ years of experience in analytical, quantitative, communication, and presentations

• Experience with one more Internet technologies such as JavaScript, NodeJS, ReactJS/Angular, React Native, HTTP, REST, SOA, AWS, S3, EC2, SimpleDB

• Ability to proactively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries

• Ability to estimate, schedule and track projects: get hands dirty herding cats

• Ability to manage multiple concurrent projects

• Bachelor's degree or higher in a technical field (e.g. computer science, engineering)

Responsibilities:

• Work cross-functionally with data engineering, data science, business intelligence, machine learning, product and engineering teams to deliver solutions that provide easy access to data and enable insights and action

• Harness the incredible power of our Data Engineering Team by providing objectives, managing timelines and leading meetings with stakeholders

• Be hands-on. Ensure technical excellence by reviewing the outputs of systems, mandating quality and getting sign off from stakeholders

• Create technical requirements documents, write user stories, sign off on completed work and envision new POCs and initiatives to drive change

Kindly reply to this with the following details if you are interested to apply for this position. 

Total Experience:

Key Skills:

Program Manager Experience:

Current Company: 

Current Location: 

Current CTC: 

Expected CTC: 

Notice Period: 

Reason for Job change:

Are you interested in this role and job location Hyderabad Y/N:

Product Description- We feature a live marketplace where participants can buy and sell limited edition consumer products with stock market-like visibility. We are looking for talented engineers who are driven and challenged by interesting and complex problems.

Our Partners: Apple, UiPath, Airtel, Microsoft, StockX, Roche, ServiceNow, Cars24, Pay Joy, UHG-UnitedHealth Group, HP

Enterprise, Deloitte, Oxigen Wallet, Hike Messenger, Bolt, Inpods, Wynk Music, Near.co Etc.