Customer Support Officer

About Zygasa (zygasa.com)

Zygasa is building for the future of education - a future where learning is deeply personalised, instant, and built around the exact doubt a student has. We believe the next big shift in education will not come from more generic lectures or endless content libraries. It will come from AI-led learning support that understands where a student is stuck and gives help that feels specific, clear, and personal.

Zygasa aims to be one of the companies leading this shift. We are starting with students preparing for competitive exams like JEE, helping them get high-quality video explanations for very specific doubts. The larger ambition is to redefine how students ask questions, clear doubts, and learn

About the Role

We are hiring a Founding Growth Associate to own early growth experiments across influencer marketing, social media, paid ads, and AI-enabled content workflows. This is not a regular marketing role.

This is a zero-to-one builder role. You will work directly with the founding team and will be expected to move fast, try ideas, measure outcomes, and keep improving.

What You Will Own

Influencer Marketing

• Find relevant YouTube, Instagram, Telegram, and education creators.
• Reach out, negotiate pricing/deliverables, and manage creator conversations.
• Create briefs, hooks, talking points, and script inputs.
• Manage back-and-forth till campaigns go live.
• Track performance and build a repeatable influencer playbook

Social Media & Organic Growth

• Manage Zygasa social handles and create student-relevant content ideas.
• Experiment with reels, memes, carousels, student stories, and product-led content.
• Use trends and growth hacks to bring learners to Zygasa.
• Track reach, engagement, clicks, signups, and user quality.
• Figure out what content actually makes students try the product.

Paid Digital Marketing

• Run and monitor Instagram/Facebook ads, and Google ads if required.
• Test creatives, hooks, audiences, and landing pages.
• Track cost per click, cost per signup, and quality of users.
• Improve campaigns based on data and keep spend disciplined

AI-Enabled Execution

• Use AI for content ideas, captions, hooks, scripts, and campaign angles.
• Use AI-assisted tools for reels, shorts, creatives, and thumbnails.
• Create multiple content variations quickly.
• Research influencers, competitors, and student trends using AI.
• Summarise campaign performance and improve daily workflow efficiency.

What Success Looks Like in 3 Months

• Multiple influencer campaigns tested with clear learnings.
• Zygasa social handles become active, sharp, and consistent.
• We know which creators, hooks, formats, and channels work best.
• Paid ads tested with multiple creatives and audience segments.
• Quality students acquired at a disciplined cost.
• You independently own execution without daily hand-holding.
• Every week, there is visible learning, iteration, and improvement.

Who We Are Looking For

1. High ownership - takes responsibility without waiting for instructions.
2. Fast and agile - executes quickly and iterates faster.
3. Street-smart - can negotiate, follow up, and get things done.
4. Creative - can come up with sharp hooks, ideas, and campaigns.
5. AI-smart - uses AI tools to improve speed, output, and quality.
6. Analytical - cares about what worked, what did not, and why.
7. Clear communicator - can work with creators, students, and the founding team.
8. Headstrong but coachable - brings ideas but adapts based on feedback and data.
9. Excited about building - enjoys early-stage ambiguity and zero-to-one work.

This Role Is Not For You If

• You need a highly structured corporate setup.
• You wait for detailed instructions for every task.
• You only want to post on social media without owning growth.
• You are uncomfortable with negotiation, follow-ups, fast changes, or experiments.
• You do not actively use AI tools in your work.
• You care more about activity than outcomes.

Good To Have

• Experience with influencer marketing, creator outreach, or performance ads.
• Experience growing a student-focused page or community.
• Understanding of JEE/NEET/competitive exam students.
• Basic design or video editing sense.
• Comfort with ChatGPT, Claude, Canva, CapCut, Runway, Midjourney, or similar tools.
• Comfort with Google Sheets for campaign tracking.

Why Join Zygasa

This is a chance to join Zygasa at the earliest stage and help build the growth engine of an AI-first education company.

You will work directly with the founding team, run real growth experiments, use AI tools in practical workflows, and help shape how students discover and use the product.If you want to build, experiment, move fast, and take real ownership from day one, this role is for you.

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

Job Description:

• Work primarily with PHP, object-oriented design, Unit testing techniques, debugging techniques, HTTP, MySQL and Apache.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Must possess a strong understanding of Object-Oriented technology.
• Understand the specifications to define system requirements.5

Job Title: Full Stack Developer

Job Description:

We are looking for a skilled Full Stack Developer with hands-on experience in building scalable web applications using .NET Core and ReactJS. The ideal candidate will have a strong understanding of backend development, cloud services, and modern frontend technologies.

Key Skills:

• .NET Core, C#
• SQL Server
• React JS
• Azure (Functions, Services)
• Entity Framework
• Microservices Architecture

Responsibilities:

• Design, develop, and maintain full-stack applications
• Build scalable microservices using .NET Core
• Implement and consume Azure Functions and Services
• Develop efficient database queries with SQL Server
• Integrate front-end components using ReactJS
• Collaborate with cross-functional teams to deliver high-quality solutions

We are looking for a strong and experienced individual to manage and drive revenues in order to attain market leadership as the total telecom solutions provider in the circle, through growth, in terms of revenues, market share and profit, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms.

Key responsibilities:

• Sell cutting-edge VoIP & telecom solutions to businesses

• Build and close high-value B2B relationships

• Own the entire sales process – from prospecting to closing

• Drive growth across emerging markets

• Stay ahead of trends in communications & tech

Qualification:

• 1–5years experience in sales (Telecom, IT, SaaS preferred)

• Strong communication & negotiation skills

• Experience with CRM tools and strategic sales planning

• Female candidates who are ready to travel

• Bachelor’s degree and a “never-stop-learning” mindset

You will get while working with us

• Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
• Solve challenging real-world problems by leveraging OOP & functional programming concepts
• Opportunity to incubate an open source project
• Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
• Developing scalable, sustainable and reliable enterprise systems
• Hands-on experience of working with TDD and BDD
• Develop environment using practices such as Continuous Integration, Continuous Delivery
• Learning opportunity on how to turn complex business requirements into a working product

Roles & Responsibilities

• Requirement understanding & analysis by interacting with client
• Carry out architectural and design discussions with fellow team members and come up with right approach
• Understand system domain, user’s perspective of system and use-cases
• Understand patterns in existing code and effectively leverage and improvise it 
• Develop backend involving Java8 based functional programming and REST services
• Ensure best practices of code reviews, automated testing and CI
• Research new tools & technologies required for the projects
• Mentor fellow team members and bring their level up

Must have

• Strong hold on written/verbal communication
• Strong core Java fundamentals
• Strong Analytical & problem solving skills
• Proactive and inherent nature of working with ownership
• Passion of writing clean code
• Experience in designing relational data model from business requirements

Good to have

• Knowledge of functional programming (Scala or Java 8 lambda)
• Knowledge of NOSQL
• Working knowledge of linux & networking
• Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level

Responsibilities:

*Approaching corporate clients and retail clients for event

*Understanding the complete requirements

*Sending proposal & quotations

*Getting the deal signed

*Dealing with guests over the telephone

*Putting conference dates in the diary

*Negotiate the rates

*Ensuring marketing promotions run at the right time

• Strong development experience of 2 years using front end technologies such as HTML,  JavaScript, CSS, JQuery, HTML5, React JS, Angular 4 or higher , Type Script
• Skilled at Object Oriented JavaScript and having a working knowledge of at least one of  the following MVC Frameworks (Angular, Ember, React etc.)
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Understanding of common frontend design patterns for developing high performance, user friendly and robust applications

Zobaze is an early-stage startup, based out of THUB, Hyderabad.

Experienced developers who can develop Mobile Applications using Flutter.

Work closely with founders on building product.

Requirements -

Strong Knowledge on Dart

Experience in building Apps with flutter

Product mindset, ability to take product manager hat if required in the future.

Have to do multiple tasks if required

Stock Options ( ESOP )

Note: It's not a 9to5 job.

Lot to learn.