Technical Program Manager

ROLE SUMMARY:

In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.

This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.

You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.

As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.

QUALIFICATIONS:

Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.

Strong expertise in Agile methodologies (Scrum/Kanban).

Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

Handle a portfolio of technical projects and clients in parallel and across geographies.

Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.

Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.

Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.

Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.

GOOD TO HAVE:

Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.

PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.

Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.

COMPETENCIES:

Strong commitment to professional client service and engineering excellence.

Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.

Encourage, motivate, and mentor team members on agile practices and technical ownership.

Proactive can-do and technical problem-solving approach to the job.

Regards

About Solutionara

Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India.

As a fast-scaling consulting firm, we operate with high ownership, lean teams, and disciplined execution. We are also evolving toward an AI-enabled delivery model, focused on enterprise integration, digital transformation, and scalable technology solutions for global clients.

Our GDC plays a critical role in building high-impact engineering and delivery teams while driving operational excellence through structured processes and intelligent automation.

Location: Noida, Uttar Pradesh | On-site

Experience: 5–9 Years

Employment: Full-Time

Industry: IT Consulting & Technology Services

About the Role

Solutionara is looking for a Technical Project Manager – Enterprise Technology to join our Global Delivery Center in Noida.

This is a hands-on technology delivery role for someone who can operate effectively between project management and engineering teams. You will be responsible for translating technical work into structured delivery plans, coordinating cross-functional engineering teams, managing technical dependencies and risks, and driving projects from planning through deployment and stabilization.

You will work closely with Solution Architects, Technical Leads, Developers, Integration Engineers, Data Engineers, DevOps, QA, Business Analysts, client stakeholders, and vendors.

This role requires more than maintaining Jira boards and scheduling meetings. We are looking for someone who understands how technology projects are actually delivered and can ask the right questions when architecture, environments, APIs, integrations, infrastructure, data, testing, or deployment dependencies begin affecting the plan.

What You'll Do

Technical Project Delivery

• Manage technology projects from requirements and planning through development, integration, testing, deployment, and hypercare.
• Build and maintain detailed project plans, milestones, technical workstreams, dependencies, deliverables, and release schedules.
• Translate technical activities and engineering estimates into executable delivery plans.
• Coordinate work across application development, integration, cloud/DevOps, data, QA, architecture, and infrastructure teams.
• Understand technical blockers sufficiently to identify their delivery impact and drive the appropriate teams toward resolution.
• Challenge assumptions, timelines, estimates, and dependencies when delivery risks emerge.
• Ensure technical decisions, dependencies, assumptions, and actions are documented and followed through.

Delivery Governance & Control

• Maintain RAID logs, dependency trackers, decision logs, action items, milestones, and project health indicators.
• Identify schedule, resource, technical, environmental, integration, and deployment risks before they become delivery failures.
• Establish clear ownership and due dates for risks, issues, dependencies, and actions.
• Track planned versus actual progress and develop recovery plans when projects begin to slip.
• Manage scope changes and coordinate impact assessments across schedule, resources, technical dependencies, and delivery commitments.
• Escalate issues with clear impact, options, recommendations, and required decisions.
• Maintain accurate project documentation and delivery visibility for leadership and stakeholders.

Engineering & Cross-Functional Coordination

• Work closely with Solution Architects and Technical Leads to understand solution architecture and implementation dependencies.
• Coordinate API, integration, application, infrastructure, data, security, environment, and testing dependencies.
• Facilitate technical planning and dependency discussions across engineering teams.
• Coordinate development readiness, QA readiness, UAT, release readiness, cutover, deployment, and production stabilization.
• Ensure environments, access, infrastructure, test data, interfaces, and external dependencies are available when required.
• Track defects, technical blockers, and production-readiness items through closure.
• Support technical teams without attempting to replace the engineering or architecture functions.

Client & Stakeholder Management

• Participate in and lead client status meetings, delivery reviews, technical coordination meetings, and project governance discussions.
• Communicate technical issues in clear business and delivery terms.
• Provide concise project health reporting covering progress, risks, dependencies, decisions, and upcoming milestones.
• Manage stakeholder expectations around scope, timelines, dependencies, and delivery risks.
• Coordinate across India and global teams working in distributed delivery environments.
• Maintain professional, transparent communication when projects encounter delays or technical challenges.

Agile, Release & Delivery Management

• Facilitate sprint planning, backlog readiness, delivery reviews, retrospectives, and other Agile ceremonies where applicable.
• Work with engineering leads to ensure stories and technical activities are sufficiently understood before execution.
• Track sprint commitments without treating Agile metrics as a substitute for actual delivery outcomes.
• Coordinate release planning, UAT, change readiness, cutover activities, go-live, and hypercare.
• Support Agile, Scrum, Waterfall, and hybrid delivery models based on project and client requirements.

AI-Assisted Project Delivery

• Use AI and automation tools to improve project planning, documentation, meeting outputs, risk identification, status reporting, and delivery visibility.
• Identify repetitive project-management activities that can be automated or streamlined.
• Encourage responsible use of AI within project workflows while maintaining appropriate review, confidentiality, and accountability.
• Help Solutionara evolve toward a more data-driven and AI-enabled technology delivery model.

What We're Looking For

• 5–9 years of overall experience in technology delivery, with meaningful experience as a Technical Project Manager, Project Manager, Technical Program Manager, Delivery Lead, or similar role.
• Experience managing software engineering, enterprise application, cloud, integration, data, infrastructure, or digital transformation projects.
• Strong understanding of the Software Development Life Cycle (SDLC) and how software moves from requirements through development, testing, release, and production.
• Sufficient technical fluency to communicate effectively with Architects, Developers, DevOps Engineers, Integration Engineers, QA, and other technical specialists.
• Hands-on experience with project planning, RAID management, dependency management, risk management, change control, and delivery reporting.
• Experience coordinating multiple technical workstreams and dependencies.
• Ability to identify when a technical issue affects the critical path and drive appropriate recovery actions.
• Strong client and stakeholder communication skills.
• Ability to bring structure, ownership, and accountability to ambiguous or fast-moving technology projects.
• Strong problem-solving and escalation-management skills.
• Comfortable working in a fast-paced consulting and Global Delivery Center environment.

Technical Fluency

The Technical Project Manager is not expected to be the Solution Architect or primary developer, but should be comfortable discussing and managing delivery around concepts such as:

• REST/SOAP APIs and enterprise integrations
• Application and microservices architecture
• Cloud infrastructure and AWS/Azure environments
• CI/CD and DevOps pipelines
• Databases and data dependencies
• Development, QA, UAT, staging, and production environments
• Authentication, access, networking, and security dependencies
• Deployment, cutover, rollback, and production support
• Defects, logs, monitoring, incidents, and root-cause analysis

The TPM should be able to understand what is blocked, why it matters, who owns it, what it affects, and what needs to happen next.

Preferred Experience

Experience in one or more of the following areas would be an advantage:

• Enterprise Integration – Dell Boomi, APIs, Middleware, EDI
• AWS or Azure Cloud
• DevOps and CI/CD
• Data Engineering or Data Platforms
• ERP, WMS, CRM, PIM/DAM, or enterprise applications
• Application or legacy modernization
• Microservices and API-led architectures
• Digital portals and enterprise applications
• U.S. or global client delivery
• Consulting or technology services organizations
• Onsite-offshore / Global Delivery Center delivery models

What Success Looks Like

• Projects have clear plans, ownership, milestones, and technical dependencies.
• Risks and blockers are identified early rather than discovered at the point of failure.
• Engineering teams have the information, access, environments, and decisions required to execute.
• Technical issues are translated into clear schedule and business impact.
• Delivery commitments are actively managed rather than simply reported.
• Clients and leadership receive accurate and timely visibility into project health.
• Releases and go-lives are planned, controlled, and supported through stabilization.
• Project-management overhead is reduced through effective use of automation and AI.
• Technical teams view the TPM as someone who helps delivery move forward, not simply someone who asks for status updates.

Why Join Solutionara?

• Manage meaningful enterprise technology and transformation initiatives.
• Work directly with experienced architects, engineering leaders, and global clients.
• Build exposure across Cloud, Integration, Data, DevOps, AI, and Digital Transformation.
• Develop toward broader Senior Project Manager, Program Manager, or Technology Delivery leadership responsibilities.
• Have real ownership of technology delivery rather than operating solely as a PMO coordinator.
• Help shape delivery practices as our Noida Global Delivery Center continues to scale.
• Work in an environment actively incorporating AI and automation into technology delivery.

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 9+ years

 Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM

Position Requirements:

• Program Strategy & Planning
• Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
• Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
• Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.

•          Program Execution & Delivery

• Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
• Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
• Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.

•          Technical Leadership & Influence

• Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
• Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
• Lead technical intake, prioritization and change control for program scope.

•          AI Programs & Governance

• AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
• Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
• Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
• Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.

•          Stakeholder Management & Communication

• Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
• Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
• Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.

 •          Risk, Budget & Vendor Management

• Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
• Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
• Own vendor/third-party integration and delivery where applicable.

•          Process, Tools & Automation

• Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
• Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
• Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.

•          Measure Impact

• Define and track program success metrics and business outcomes; iterate to maximize value delivery.
• Ensure learnings are captured and operationalized for future programs.

Role & Responsibilities:

• 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
• Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
• Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
• Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
• Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
• Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
• Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
• Strong analytical and problem-solving skills; data-driven mindset.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Fluent English.

•          Preferred

• Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
• Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
• Experience managing program budgets and vendor/contract relationships.
• Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
• Prior experience mentoring PMs and leading PMO or program-level process change initiatives.

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.

Location: Bangalore (Hybrid)

Experience: 4–8 Years

About the Role

At Twenty20 Systems, we are looking for a Senior Software Engineer (Integration) who can build and support scalable integrations across enterprise applications, APIs, and data systems.

This role is ideal for someone who is hands-on, technically strong, and excited to solve real integration challenges in a fast-paced environment. You will work closely with engineering, product, and delivery teams to build reliable integration solutions while contributing to architecture and engineering best practices.

What You’ll Do

• Design, develop, and maintain enterprise integrations, APIs, and automation workflows across internal and third-party systems.
• Build and manage integrations using Workato and other iPaaS/middleware platforms.
• Develop and optimize API-based services, data pipelines, and workflow automations for business-critical use cases.
• Work with product, engineering, and business teams to understand requirements and build scalable solutions.
• Troubleshoot, monitor, and improve integration performance in production environments.
• Build reusable components, connectors, and automation logic to improve delivery efficiency.
• Ensure integrations follow security, reliability, performance, and governance standards.
• Support delivery teams in resolving integration issues and improving system performance.

Requirements

• 4–6 years of experience in software engineering, middleware, or enterprise integrations.
• Strong hands-on experience in Workato (Boomi, MuleSoft, WSO2, TIBCO experience is a plus).
• Good understanding of REST/SOAP APIs, webhooks, OAuth, and connector-based integrations.
• Strong skills in JSON, XML, SQL, JavaScript/Python, and data transformation logic.
• Experience working with enterprise applications like Salesforce, NetSuite, Workday, Snowflake, Shopify, etc.
• Exposure to cloud platforms (AWS/Azure/GCP) and automation architectures is a plus.
• Good debugging, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced delivery-oriented environment with strong ownership.

What Your First 3 Months Will Look Like

• Take ownership of assigned integration projects and support ongoing delivery pipelines.
• Work on API integrations, automations, and troubleshooting real-time production scenarios.
• Collaborate with senior engineers and product teams to improve integration quality and performance.

Where You’ll Be in 6 Months

• Independently handling multiple integration workflows and delivery requirements.
• Contributing to reusable frameworks and engineering best practices.
• Becoming a key technical contributor for integration design and production support.
• Driving faster delivery through automation and optimized integration patterns.

𝗪𝗲'𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 | 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 & 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

𝗟𝗼𝘃𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀? 𝗘𝗻𝗷𝗼𝘆 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘁𝗲𝗰𝗵 𝘁𝗲𝗮𝗺𝘀? 𝗞𝗻𝗼𝘄 𝗵𝗼𝘄 𝘁𝗼 𝗴𝗲𝘁 𝘁𝗵𝗶𝗻𝗴𝘀 𝗗𝗢𝗡𝗘?

I'm looking for a 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 & 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 at Surety Seven (007), where we're building technology to simplify and digitise surety bonds in India.

We need someone who can 𝘁𝗵𝗶𝗻𝗸 𝗽𝗿𝗼𝗱𝘂𝗰𝘁, 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗲𝗰𝗵, 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗲 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻!

🔍 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂'𝗹𝗹 𝗱𝗼:

🔹 Define product requirements, PRDs, and user journeys.

🔹 Work with engineering teams to translate ideas into features.

🔹 Track project timelines, deliverables, and blockers.

🔹 Understand technical discussions and bridge the gap between business and engineering.

🔹 Coordinate with internal teams, insurers, and external partners.

🔹 Support UAT, testing, and product launches.

🎯 𝗪𝗵𝗮𝘁 𝘄𝗲'𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿:

✅ 1–3 years of experience in Product Management, Program Management, or similar roles.

✅ Strong product thinking, problem-solving, and communication skills.

✅ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗮𝗽𝘁𝗶𝘁𝘂𝗱𝗲 — no coding required, but you should understand APIs, integrations, and technical workflows.

✅ Ability to track multiple projects, timelines, and dependencies.

✅ Familiarity with Jira, Figma, or Postman is a plus.

✅ Above all, 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽, 𝗰𝘂𝗿𝗶𝗼𝘀𝗶𝘁𝘆, 𝗮𝗻𝗱 𝗮 𝗯𝗶𝗮𝘀 𝗳𝗼𝗿 𝗮𝗰𝘁𝗶𝗼𝗻!

✨ 𝗪𝗵𝘆 𝗷𝗼𝗶𝗻 𝘂𝘀?

You'll work closely with product and business leadership, collaborate with engineering, own meaningful problems, and see your ideas go from concept to launch.

𝗡𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗣𝗥𝗗 𝘄𝗿𝗶𝘁𝗲𝗿. 𝗡𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝘁𝗿𝗮𝗰𝗸𝗲𝗿. 𝗔 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝘀𝗼𝗹𝘃𝗲𝗿 𝘄𝗵𝗼 𝗺𝗮𝗸𝗲𝘀 𝘁𝗵𝗶𝗻𝗴𝘀 𝗵𝗮𝗽𝗽𝗲𝗻!

📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Delhi

💼 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 1–3 years

Role Purpose

The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.

The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.

Key Responsibilities

• Govern and oversee multiple customer implementations and support engagements.
• Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
• Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
• Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
• Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
• Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
• Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
• Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
• Act as the primary escalation point for delivery, support, resource, and customer management issues.
• Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
• Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
• Ensure smooth transition from implementation to production support and operational ownership.
• Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
• Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
• Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.

Required Skills & Experience

• Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
• 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
• Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
• Experience managing multiple concurrent enterprise software implementations and customer engagements.
• Strong understanding of enterprise software implementation and delivery lifecycles.
• Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
• Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
• Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
• Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
• Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
• Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
• Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
• Experience managing customer escalations, delivery risks, budgets, and program dependencies.
• Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
• Excellent stakeholder management, executive communication, leadership, and decision-making skills.
• Proven experience working with insurance carriers and clients across North America or Europe.

Desired Skills

• Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
• Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.

PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification

We’re on the hunt for a Principal Engineer who loves solving tough problems, mentoring others, and shaping the future of our platform. In this role, you’ll be leading the design and build of scalable systems and integrations across major cybersecurity platforms. Sometimes you’ll be deep in the code, other times you’ll be guiding teams and customers to the right solutions. If you enjoy balancing hands-on work with big-picture thinking, this could be your spot. 

About Us

At Metron Security, we help top cybersecurity companies supercharge their tools through automation and integrations. Our engineers connect and extend platforms like Splunk, IBM QRadar, ServiceNow, CrowdStrike, Cybereason, and many more. We believe in a developer-first culture where creativity, ownership, and continuous learning drive everything we do. 

Why You’ll Love Working Here

• A true developer-first environment where your ideas and technical chops matter.
• Hands-on exposure to 250+ security platforms (yep, really).
• Direct contact with customers so you can see the impact of your work right away.
• A fast-paced, growth-focused culture—but we also respect work-life balance. No weekends, and only occasional evening calls. 

What We’re Looking For 

We’re hoping to meet someone who has both deep technical expertise and natural leadership instincts. You think holistically about systems, enjoy digging into tricky problems, and can guide both teammates and customers to success.

Must-Have Skills

• Solid programming experience across multiple languages (Python, TypeScript, Java, Node.js, Angular, React, C#, C++… we’re language-agnostic and use the best tool for the job).
• Quick at learning new security platforms.
• Proven ability to design and build scalable systems, APIs, and integrations.
• Experience mentoring and leading engineering teams.
• Strong debugging and problem-solving skills in complex environments.
• Organized, reliable, and able to set and meet clear timelines.
• Comfortable working directly with customers to understand needs and design solutions.
• Familiar with cloud platforms (AWS, GCP, or Azure) and security best practices. 

Bonus Points If You

• Have experience building or leading integrations with enterprise security tools.
• Like approaching challenges with a “hacker mindset.” 
• Know your way around Docker, Kubernetes, and cloud deployments. 
• Contribute to open source or share technical insights publicly. 

What You’ll Do

• Be the face of Metron Security with our customers—collaborating on solutions and keeping communication clear.
• Bridge the gap between customers and our dev team, ensuring the right info flows both ways. 
• Mentor and train junior developers, helping them level up. 
• Step in to tackle tough technical problems when the team needs backup.
• Build and document knowledge about security platforms.
• Spot potential roadblocks early and help keep projects on track.

Who You Are

• Strategic thinker who isn’t afraid to roll up their sleeves.
• Clear communicator who collaborates openly.
• Proud of building strong, maintainable solutions that exceed expectations.
• Curious, quick learner, and always exploring new technologies.
• Positive, “let’s figure it out” teammate who lifts others up. 

At Metron Security, we’re all about helping security teams work smarter. If you’re excited to take on big engineering challenges, mentor others, and drive technical vision in a growing company, we’d love to talk.

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Key Responsibilities

• Lead and manage the software development function, including developers, technical leads, architects, and QA engineers.
• Define and execute the software development roadmap in alignment with the company's business strategy and growth objectives.
• Oversee the design, development, testing, deployment, and maintenance of scalable, secure, and high-performance software applications.
• Lead the development and enhancement of fintech platforms, financial applications, payment solutions, and digital financial products, as applicable.
• Drive API development, third-party integrations, banking integrations, payment gateway integrations, and other financial technology integrations.
• Establish software architecture standards, coding practices, development methodologies, and engineering best practices.
• Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
• Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
• Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
• Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
• Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
• Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
• Manage technology budgets, external development partners, software vendors, and resource allocation.
• Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
• Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
• Significant experience in leading software development teams and managing large-scale application development initiatives.
• Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
• Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
• Proven experience in developing scalable, secure, and high-availability applications.
• Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
• Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
• Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
• Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.

Work Location: In person