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About Company:

Gevme is a Singapore-based fast-growing, leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast-moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme.

We are seeking a Customer Success Assistant Manager to lead a team of Customer Success Representatives (CSRs) on Service Desk and Chat. Your ultimate goal will be to drive customer adoption, maximize value from our platform, and turn end-users into active brand advocates.

Location: Remote/Work from Home

What winning in this role looks like:

CS Team Management & Leadership

• Lead, hire, train, and mentor a high-performing, diverse, and inclusive team of Customer Success Representatives (CSRs).
• Set a clear bar for excellence and conduct regular evaluations and coaching.
• Drive team technical readiness, manage blocker escalations, and orchestrate technical resources to accelerate cross-cloud workload projects to production.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Product Expertise & Consultation

• Maintain a deep understanding of Gevme products and industry knowledge to effectively guide customers on best practice.
• Partner with Sales, Onboarding Consultants, and Technical teams (Technical Client Managers, Technical Consultants, and Solutions Engineers) post-sales to ensure successful product implementation, optimal results, and ROI for clients.
• Promote product enthusiasm, locate brand ambassadors, and assist in identifying additional revenue opportunities by listening to and understanding client needs (though there is no personal quota).

Training & Internal Contribution

• Create and deliver training courses and educational materials for internal and external customers via on-site and online presentations, webinars, and workshops.
• Manage and execute projects geared to drive adoption of new products and services with customers.
• Review customer complaints and provide input and ideas to internal teams to continuously improve the product, systems, resources, and the overall customer experience.
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Collaboration & Operational Excellence

• Possess exceptional cross-team collaboration and communication, partnering with all Gevme stakeholders to drive CSR role clarity, account coverage, project assignment, and effective cross-team collaboration.
• Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.
• Manage a successful business by supporting sales, handling timely resourcing and contract renewals, while creating an environment for team success.

Requirements

Education:

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred.

PMP or other project management certification preferred.

Certification in one or more of the following technologies preferred: Certified in Events Planner or MICE.

Experience:

• Min 3+ years of experience in team management
• Min 3+ years in technical consultation or program delivery, with demonstrated capability in managing complex projects and support engagements. 

Working timezone:

• Singapore timezone GMT+8.

Executive Communication:

• You are a thought leader with executive presence, capable of holding CxO and BDM level discussions. Exceptional interpersonal, verbal, written, and presentation skills are a must.

Business & Technical Acumen:

• Possesses business savvy to understand the mechanics of customers’ operations and technical comfort to easily understand the product and its potential.

Strategic & Analytical Thinking:

• A strategic thinker who can see beyond expressed needs, understand market direction, unlock value from data, and map customer needs to solutions.

Collaboration & Influence:

• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.

Emotional Intelligence:

• Mature, with a high emotional quotient, demonstrating patience, calmness under pressure, attentiveness, empathy, and a polite demeanor to build strong business relationships.

Drive & Autonomy:

• Able to work autonomously and possess a very high level of energy, curiosity, and desire to constantly improve.

Job Title: Sales Development Representative (SDR)

Location: Remote

Reports to: Account Executive

About Snapsight

Snapsight is an AI-powered platform that enhances event experiences through real-time content summarization and insights. We cater to event professionals by offering features like idea clouds, QR code integration, and competitive intelligence to simplify and elevate the experience at any event. With a strong presence in APAC, we are now expanding into North America and Europe, and we’re seeking skilled SDRs to help drive this growth.

Role Overview

As an SDR at Snapsight, you will be the first point of contact for potential customers, engaging key stakeholders in the events industry across the US and Europe. Your efforts will lay the foundation for successful sales cycles by identifying and qualifying prospects that can benefit from our event technology solutions.

Responsibilities:

• Conduct high-volume outbound prospecting to identify and engage event organizers and technology decision-makers.
• Use platforms like Outreach, Clay, and our CRM system to streamline and enhance outreach processes.
• Qualify leads through research and outreach efforts to ensure alignment with Snapsight’s target audience in the events industry.
• Build relationships with prospects, nurturing them until they are ready for handoff to our Account Executives.
• Collaborate closely with our Account Executives to ensure alignment on market insights and prospecting strategies.

Requirements:

Experience: 2-3 years of outbound sales experience, specifically in the US and European markets.

Industry Knowledge: Background in the events industry or event technology, with a deep understanding of the challenges and opportunities in this field.

Tool Proficiency: Hands-on experience with outbound tools like Outreach, Clay, and CRM platforms (e.g., Salesforce, HubSpot).

Skills: Strong communication, active listening, and relationship-building abilities. Proven track record of meeting and exceeding KPIs.

What We Offer:

• Opportunity to join a high-growth company in the event tech space and help shape its expansion into new markets.
• Competitive salary and commission structure.
• Access to the latest tools and resources to support your success.

About Company: 

Snapsight is an AI-powered platform that delivers real-time event summaries in 75+ languages. We work with conferences worldwide and won the 2024 Skift Award for Most Innovative Event Tech. We're an early-stage startup scaling fast.

Join us if you want to become part of a vibrant and fast-moving product company that's on a mission to connect people around the world through events. 

Location: Remote/Work From Home 

What you'll be doing: 

• Writing reusable, testable, and efficient code in Node.js for back-end services. 
• Ensuring optimal and high-performance code logic for the data from/to the database. 
• Collaborating with front-end developers on the integrations. 
• Implementing effective security protocols, data protection measures, and storage solutions. 
• Preparing technical specification documents for the developed features. 
• Providing technical recommendations and suggesting improvements to the product. 
• Writing unit test cases for APIs. 
• Documenting code standards and practicing it. 
• Staying updated on the advancements in the field of Node.js development. 
• Should be open to new challenges and be comfortable in taking up new exploration tasks. 

Skills: 

• 3-5 years of strong proficiency in Node.js and its core principles. 
• Experience in test-driven development. 
• Experience with NoSQL databases like MongoDB is required 
• Experience with MySQL database 
• RESTful/GraphQL API design and development 
• Docker and AWS experience is a plus
• Extensive knowledge of JavaScript, PHP, web stacks, libraries, and frameworks. 
• Strong interpersonal, communication, and collaboration skills. 
• Exceptional analytical and problem-solving aptitude 
• Experience with a version control system like Git 
• Knowledge about the Software Development Life Cycle Model, secure development best practices and standards, source control, code review, build and deployment, continuous integration

We are looking for motivated Growth Sales Executives who will drive Snapsight's revenue growth through strategic prospecting, technical sales expertise, and customer-centric engagement.

Responsibilities:

• Conduct proactive prospecting and generate qualified leads.
• Manage the entire sales cycle from initial contact to deal closure.
• Deliver personalized, technical product demonstrations.
• Collaborate closely with product and technical teams.
• Maintain and optimize sales processes and CRM usage.

Required Qualifications:

• 2-3 years of proven sales or growth role experience in technology or SaaS.
• Technical product understanding and ability to communicate complex solutions.
• Strong proactive growth mindset and analytical skills.
• Excellent negotiation, communication, and relationship-building skills.
• Bachelor’s degree required.

Desirable Qualifications:

• Prior experience with AI-driven SaaS products.
• Familiarity with automation-driven sales processes.

Hiring Process:

• Initial screening call
• Practical sales scenario assignment (prospecting and deal closing simulation)
• Technical/product understanding interview
• Final round (culture fit and strategic discussion)

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Location: Remote

Type: Full-time

About Us:

Gevme, an innovative event tech company, and its product Snapsight are transforming the way events are organized and experienced. We're looking for a dynamic and creative Content Executive with a passion for storytelling and technology, especially in AI.

Key Responsibilities:

• Develop, edit, and manage content for various formats:
• Reports and Surveys: Craft insightful industry reports and surveys.
• White Papers: Research and write thought leadership pieces.
• Email Campaigns: Create engaging newsletters and drip campaigns.
• Product Content: Develop onboarding journeys, training materials, and video scripts.
• Website and PPC: Write and optimize website copies and ad campaigns.
• Collaborate with internal teams to align content with brand voice and business goals.
• Monitor content performance metrics and make data-driven improvements.
• Stay updated on industry trends, particularly AI and event technologies.

Qualifications:

• Proven experience in content creation, preferably in tech or SaaS companies.
• Exceptional writing, editing, and proofreading skills.
• Ability to simplify complex concepts into accessible and engaging content.
• Strong research skills and a knack for storytelling.
• Passion for AI and cutting-edge technologies is a strong advantage.