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Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Location: Remote

Type: Full-time

About Us:

Gevme, an innovative event tech company, and its product Snapsight are transforming the way events are organized and experienced. We're looking for a dynamic and creative Content Executive with a passion for storytelling and technology, especially in AI.

Key Responsibilities:

• Develop, edit, and manage content for various formats:
• Reports and Surveys: Craft insightful industry reports and surveys.
• White Papers: Research and write thought leadership pieces.
• Email Campaigns: Create engaging newsletters and drip campaigns.
• Product Content: Develop onboarding journeys, training materials, and video scripts.
• Website and PPC: Write and optimize website copies and ad campaigns.
• Collaborate with internal teams to align content with brand voice and business goals.
• Monitor content performance metrics and make data-driven improvements.
• Stay updated on industry trends, particularly AI and event technologies.

Qualifications:

• Proven experience in content creation, preferably in tech or SaaS companies.
• Exceptional writing, editing, and proofreading skills.
• Ability to simplify complex concepts into accessible and engaging content.
• Strong research skills and a knack for storytelling.
• Passion for AI and cutting-edge technologies is a strong advantage.

Location: Remote

Company: Gevme

About Gevme:

Gevme is a Singapore-based, fast-growing, leading event management platform used by event professionals worldwide to build, operate, and monetise events for some of the biggest brands. Our platform has powered hundreds of thousands of events for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, and the Singapore Government.

As a product company with a strong engineering and family-oriented culture, we constantly seek innovative ways to enhance the event experience and streamline event management. Our mission is to groom the next generation of event technology leaders and redefine how events connect people globally.

Join us if you’re passionate about quality, technology, and want to be part of a vibrant, fast-moving product team that powers real-world connections.

Job Summary:

We are looking for a QA Engineer (Manual + Automation) who will ensure the quality, reliability, and performance of our products through a combination of manual testing and automation. You’ll work closely with developers, product managers, and designers to identify issues early in the development cycle, build scalable automated test frameworks, and help drive continuous quality improvements across the platform.

Experience with Katalon Studio or other automation tools will be a strong advantage.

Responsibilities:

• Design, develop, and execute both manual and automated test cases for web and mobile applications.
• Develop and maintain automation scripts and frameworks (e.g., Katalon Studio, Selenium, TestNG, or similar).
• Collaborate with cross-functional teams to define clear test requirements, acceptance criteria, and testing strategies.
• Identify, log, and track software defects; work closely with developers to ensure timely resolution.
• Perform regression, smoke, functional, and performance testing during each release cycle.
• Participate in sprint planning, reviews, and retrospectives to ensure quality is built into every phase of development.
• Contribute to CI/CD integration of automated tests to improve release efficiency and reliability.
• Continuously research and evaluate new automation tools, frameworks, and QA best practices.
• Support UAT and production verification activities when needed.
• Document test cases, results, and automation coverage for transparency and traceability.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in software testing with a mix of manual and automation testing.
• Hands-on experience with automation tools such as Katalon Studio, Selenium WebDriver, or equivalent.
• Strong understanding of software testing methodologies, QA processes, and Agile development.
• Proficiency in at least one scripting/programming language (e.g., Java, Python, or JavaScript) for automation.
• Experience with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitHub Actions).
• Good analytical, problem-solving, and debugging skills.
• Strong attention to detail and a passion for delivering high-quality software.
• Excellent communication and teamwork skills.
• Ability to manage multiple priorities in a fast-paced product environment.

Nice to Have:

• Exposure to performance testing or security testing concepts.
• Familiarity with cloud-based testing platforms (e.g., BrowserStack, Sauce Labs).
• Experience working in a SaaS or product-based environment.

Why Join Gevme:

• Be part of a global team powering some of the world’s most high-profile events.
• Opportunity to work on cutting-edge event technology with real-world impact.
• Collaborative, growth-oriented, and flexible work environment.
• Competitive compensation and learning opportunities.

About Company:

Gevme is a leading technology company that provides comprehensive omnichannel event management solutions. Utilizing advanced technology and artificial intelligence, Gevme enhances both the delegate and organizer experience by optimizing participant engagement, operational efficiency, and return on investment for every event. Our integrable suite of solutions includes registration, onsite check-in and printing, event websites, mobile app, business matching, exhibitor solutions as well as our AI-first suite of solutions consisting of Spark – productivity tool for event professionals, EventGPT – AI-powered concierge for the attendee, and Snapsight - real-time multilingual content insights tool. Gevme’s innovative tools are designed to meet the diverse needs of today's dynamic event environments, making it easier for event professionals to strategize, manage teams and deliver successful experiences.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow. 

Join us if you want to become part of a vibrant and fast-moving product company that's on a mission to connect people around the world through events.

Do check out our platform:http://www.gevme.com/.

Location: Remote/Work from Home 

Overview

We are looking for a Marketing Manager to join our team. The ideal candidate is a marketing generalist with experience in the B2B space. You will be responsible for generating inbound leads through content marketing and event marketing campaigns. You will also be generating awareness for Gevme through PR activities and partnerships. 

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Responsibilities:

• Develop and execute a comprehensive marketing strategy that aligns with the company's objectives, including both short-term and long-term goals.
• Own end-to-end campaign execution. You’ll build, execute and scale marketing campaigns from concept to completion.
• Plan, coordinate, and promote our own events, ensuring they are highly successful and deliver exceptional experiences for our clients.
• Work with sales to develop regional programs and integrated campaigns to help achieve lead targets and revenue goals.
• Drive digital marketing efforts, including SEO, content marketing, email marketing, social media, and online advertising.
• Drive awareness for the brand by running PR activities, sourcing speaking opportunities and developing key partnerships.
• Develop our content strategy by generating new ideas for content and events with industry leaders, our customers, and our team.
• Set up and manage marketing analytics to report on campaign’s performance.
• Work closely with cross-functional teams, including Sales, Product Development, and Customer Support, to align marketing efforts with company objectives.

Requirements

• 4+ years of experience in B2B marketing
• Bachelor's degree in Marketing, Business, or a related field. MBA or advanced degree is a plus.
• Experience managing a marketing team 
• Strong project management skills and the ability to prioritize and meet deadlines
• Proven experience working with sales teams and supporting programs to drive awareness and sales
• Proficiency in reporting on campaigns and utilizing data to gauge effectiveness of content. Experience with marketing automation tools and CRMs
• Excellent communication skills
• Basic-intermediate knowledge of SEO
• Proficiency in data analysis and metrics-driven marketing
• Ability to travel and participate in events as required
• Interest in the event industry is a plus

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. 

We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Location: Remote/Work from Home

Responsibilities:

• Design, develop, and maintain both front-end and back-end components of web applications using the MERN stack.
• Build robust and secure RESTful APIs using Express.js and Node.js to serve data to the front-end.
• Design and manage MongoDB databases, ensuring data integrity and performance.
• Create responsive and user-friendly web interfaces using React.
• Write unit and integration tests to ensure code quality and functionality.
• Collaborate with designers, product managers, and other engineers throughout the development lifecycle.
• Troubleshoot and debug issues in both front-end and back-end code.
• Optimize application performance for speed and scalability.
• Stay up-to-date with the latest technologies and trends in web development.

Qualifications:

• Computer Science Graduate.
• Minimum of 2 years of proven experience on the implementation of large-scale web applications.
• Strong proficiency in JavaScript and TypeScript.
• Extensive experience with the MERN stack (MongoDB, Express.js, React, Node.js).
• Solid understanding of front-end development principles and best practices.
• Experience with front-end tooling like Vite.js.
• Experience with Next.js for building performant React applications.
• Proficiency in building RESTful APIs.
• Experience with Git for version control.
• Familiarity with testing frameworks like Jest or Mocha.
• Excellent problem-solving skills and ability to adapt to a fast-paced environment.
• Strong communication and collaboration skills.

Bonus Points (Optional):

• Experience with Fastify for building high-performance Node.js applications.
• Familiarity with NestJS for building scalable server-side applications.
• Experience with Electron.js for developing cross-platform desktop applications.
• Experience with compiler tools like Webpack or SWC.

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme

We are on the lookout for a Customer Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. 

Location: Remote/Work from Home

What winning in this role looks like:

• Strengthen client relationship by being the go-to-person for client challenges relating to the platform
• Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status 
• Train and guide customers with the on-boarding process on Gevme
• Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
• Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
• Remain positive in challenging scenarios and inspire internal partners to do great work
• Assist Professional Services Team with ongoing customer deliverables if assigned 
• Act as Coordinator for long-term DIY users for specific ad-hoc requirements 
• Maintain the Support Portal with articles that will help with the client on-boarding process
• Post periodic best practices articles to help provide useful tips to our clients and users

You should:

• Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
• Excellent communication skills, detail-oriented, and strong understanding of client requests
• Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
• Have a general understanding of the online space, including Software-as-a-Service (SaaS)
• Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

• Diploma/ Degree in IT or equivalent in computer sciences 
• Strong communication skills, who excel in managing clients face-to-face or online
• Past experience in front-facing function such as Account Management, or Customer Support roles 
• Minimum 1-2 years of experience in Customer Support-related roles
• Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
• Excellent interpersonal skills with positive outlook
• Experience with any other event management and support tools a huge plus point
• HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

JD

• 2-7 years of experience with client-side JavaScript (React/Angular) , CSS, HTML (we have openings at various experience levels ranging from mid-level to senior)
• Building world-class, highly responsive consumer web applications and websites, with a focus on front-end components
• Collaborating with team members to create technical solutions and solving problems
• Developing prototypes as well as industrial-strength products with ease and flexibility
• Practicing test-driven development (unit testing, integration testing)
• Learning new things (every day!)