MpleAI

Mple.ai is an AI-powered training platform for enterprises, designed to deliver scalable, measurable, and impactful training through role-plays and AI-driven evaluations.

Our platform allows enterprises to create custom simulations or use pre-built templates, making training more relevant, effective, and impactful. With mple.ai, companies streamline training, improve communication, and empower teams to sell smarter and faster.

Role Overview:

We are seeking a passionate and hands-on marketing professional with 3 +years of experience to lead our marketing efforts. The ideal candidate should have a proven track record in SEO, digital campaigns, ads management, and marketing strategy execution. Experience in AI companies or technology-driven businesses will be preferred.

Key Responsibilities:

• Develop and execute end-to-end marketing strategies to build brand visibility and drive lead generation.
• Manage SEO activities, ensuring website ranking and organic traffic growth.
• Plan, launch, and monitor digital campaigns across platforms (Google Ads, LinkedIn Ads, Meta Ads, etc.).
• Create and manage content for marketing channels, including blogs, newsletters, and social media.
• Analyze campaign performance metrics and optimize for ROI.
• Collaborate closely with leadership to align marketing goals with business objectives.
• Stay updated with AI industry trends and competitor activities to drive innovation in marketing efforts.

Requirements:

• 3+ years of marketing experience, preferably with exposure to AI/tech companies.
• Strong expertise in SEO, digital marketing campaigns, and paid ads.
• Proven experience working in an individual contributor capacity with end-to-end ownership of projects.
• Excellent analytical skills with proficiency in tools like Google Analytics, SEMrush, or similar.
• Strong communication and creative thinking skills.
• Ability to thrive in a fast-paced, startup environment.

What We Offer:

• Opportunity to build and lead marketing from the ground up in a growing AI company.
• A collaborative and innovative work environment.
• Competitive salary and growth opportunities.
• Onsite role at our Mulund West, Mumbai office (5 days a week).

Job Title: Head of Marketing

Location: Mulund West, Mumbai

Joining: Immediate

Employment Type: Full-Time

Experience: 3+Years

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Role Description

We’re looking for a confident and energetic Sales Development Representative to join our team in Mumbai.

This role is perfect for candidates coming from telecalling, telesales, or BPO voice backgrounds who are looking to move into a more growth-driven, sales-focused career.

What You Will Do:

• Make outbound cold calls to US prospects
• Generate qualified leads and build a strong sales pipeline
• Pitch our product confidently and explain its value
• Follow up with leads and convert interest into solid opportunities
• Maintain strong relationships with prospects and ensure a smooth experience
• Work closely with the sales and product teams to achieve monthly targets
• Represent mple.ai professionally with excellent communication skills

If you’ve worked in a call center or telesales environment and want a role where your communication skills can rapidly grow your career — this is your next step.

Qualifications (Who We’re Looking For):

• 1–3 years of experience in Telecalling / Telesales / BPO Voice / Outbound Calling (International)
• Strong English fluency and confident phone presence
• Hands-on experience with cold calling, lead generation, or outbound sales
• Comfortable working in an afternoon shift aligned with international calling hours
• Target-driven, persuasive, and motivated to grow
• Bachelor’s degree in any field
• Bonus: Experience speaking with US/UK customers or handling international calls

Details:

Job Location: Mulund West , Mumbai

Experience: 1-3 Years

Work Mode: Hybrid

Work hours: 1 - 10 pm IST