MpleAI
https://mple.aiAbout
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Jobs at MpleAI
About the Role
We are looking for a detail-oriented QA Tester to ensure the quality and reliability of our web and mobile applications. You will work closely with product and development teams to identify issues, improve processes, and deliver a seamless user experience.
Key Responsibilities
Understand project requirements and develop detailed test plans and test cases
Perform manual testing on web and mobile applications
Identify, report, and track bugs using tools such as Click Up
Execute functional, regression, integration, and system testing
Collaborate closely with developers to investigate and resolve defects
Validate fixes and perform re-testing to ensure issues are resolved
Participate in requirement reviews and provide actionable feedback
Maintain comprehensive documentation of test cases, test results, and defects
Requirements
0-2 years of experience in software testing or quality assurance
Strong understanding of QA methodologies, tools, and processes
Experience in manual testing of web and/or mobile applications
Familiarity with bug tracking tools (e.g., Click Up, Jira, etc.)
Good analytical and problem-solving skills
Strong attention to detail and communication skills
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
HR Generalist
📍 Location: Mulund West, Mumbai (Onsite)
💼 Experience: 2–3 Years
🗓 Employment Type: Full-time
About the Role
We are looking for a proactive HR Generalist to manage day-to-day HR operations, including recruitment, employee lifecycle management, and HR administration. The ideal candidate should have hands-on experience in both technical and non-technical hiring, along with exposure to HR operations, employee engagement, and payroll support.
This role requires someone who can work closely with leadership and employees to ensure smooth HR processes and a positive workplace environment.
Key Responsibilities
Recruitment & Hiring
- Manage end-to-end recruitment for both technical and non-technical roles
- Source candidates through LinkedIn, job portals, and referrals
- Screen resumes, conduct HR interviews, and coordinate with hiring managers
- Schedule and manage interview processes and candidate communication
- Manage offer rollouts and candidate follow-ups
Onboarding & Offboarding
- Coordinate new employee onboarding, documentation, and orientation
- Ensure smooth onboarding experience and completion of joining formalities
- Handle employee exit processes including exit interviews and documentation
- Manage full employee lifecycle from joining to separation
HR Operations
- Maintain employee records and HR documentation
- Ensure compliance with company policies and HR procedures
- Assist in updating HR policies and employee handbook
Employee Engagement & HR Activities
- Plan and execute employee engagement initiatives and HR events
- Support activities related to employee well-being and workplace culture
- Assist in organizing company events and celebrations
Payroll & Administration
- Support payroll processing by coordinating attendance, leave records, and required data
- Maintain employee attendance and leave records
- Handle HR administrative activities and coordinate with the accounts team when required
Requirements
- 2–3 years of experience in HR Generalist or HR Executive role
- Experience in tech and non-tech hiring
- Strong understanding of recruitment processes and HR operations
- Good communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in MS Excel, HR tools, and job portals
About Mple.ai
Mple.ai is an AI-powered sales training platform that helps enterprises deliver scalable, measurable, and impactful learning through interactive role-plays and AI-driven evaluations.
Our platform enables organizations to design custom simulations or leverage ready-to-use templates, making training more relevant and effective. With Mple.ai, companies can streamline onboarding, enhance communication, and empower their teams to sell smarter and faster.
Role: Business Development Manager
Key Responsibilities:
- Generate and identify new business opportunities and potential clients.
- Reach out to prospects through calls, emails, and LinkedIn outreach.
- Assist in client meetings, demos, and product presentations.
- Conduct market research and prepare regular sales reports.
- Collaborate with the marketing team to refine outreach strategies.
- Gather and share client feedback with product teams to enhance the platform.
Who You Are:
- 1–4 years of professional experience (freshers with strong interest in sales may apply).
- Passionate about sales, SaaS, and AI technologies.
- Strong communication and presentation skills.
- Proactive, eager to learn, and thrive in a fast-paced startup environment.
- Bachelor’s degree in Business, Marketing, or a related field.
Why Join Us:
- Work directly with the Founder’s Office for hands-on learning and mentorship.
- Gain end-to-end exposure to the sales process in a growing SaaS startup.
- Build a career in sales, customer success, and AI-driven technology.
- Be part of a dynamic, high-impact, and no-bureaucracy culture.
Other Details:
📍 Location: Mulund, Mumbai
🏢 Mode: Onsite
🗓 Work Week: Monday–Friday
💼 Type: Full-time
💡 Experience: 1–4years
About Mple.AI
Mple.ai is an AI-powered sales training platform for enterprises, designed to deliver scalable, measurable, and impactful training through role-plays and AI-driven evaluations.
Our platform allows enterprises to create custom simulations or use pre-built templates, making training more relevant, effective, and impactful. With mple.ai, companies streamline training, improve communication, and empower teams to sell smarter and faster.
Why This Role Matters
As a Technical Product Manager, you will work closely with the founders to shape and execute our product roadmap. This role is perfect for someone who thrives in fast-paced environments, enjoys building from the ground up, and wants to contribute directly to the growth of a category-defining AI platform.
Key Responsibilities
- Translate product vision and business goals into a clear, well-prioritized product roadmap with defined milestones and success metrics.
- Own the end-to-end product lifecycle — including discovery, requirements gathering, development, launch, and continuous iteration.
- Work closely with engineering, design, AI/ML, and data teams to define technical requirements, user stories, and acceptance criteria.
- Partner with stakeholders across marketing, sales, and customer success to align product delivery with go-to-market and adoption strategies.
- Leverage customer feedback, usage data, and product analytics to prioritize features, optimize user experience, and drive product improvements.
- Track product performance through KPIs and dashboards, identify gaps, and recommend data-backed enhancements.
- Act as the product voice during sprint planning, reviews, and retrospectives, ensuring timely and high-quality delivery
What We’re Looking For
- 1–3 years of experience in Product Management, preferably in SaaS, AI-driven, or technical products.
- Strong technical aptitude with the ability to collaborate deeply with engineering teams and understand system constraints and trade-offs.
- Hands-on product builder with a structured problem-solving mindset and strong user empathy.
- Prior experience in startups or fast-scaling tech environments is highly preferred.
- Comfortable managing multiple priorities and navigating ambiguity in an unstructured environment.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Technical educational background (Engineering, Computer Science, or related field) is required
What You Get
- Direct mentorship and collaboration with founders
- Opportunity to work on cutting-edge AI product
- High ownership and rapid career growth in a zero-bureaucracy environment
Other Details
Location: Mulund, Mumbai
Work Mode: Onsite
Work Week: 5 days (Monday–Friday)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Mple.ai is an AI-powered training platform for enterprises, designed to deliver scalable, measurable, and impactful training through role-plays and AI-driven evaluations.
Our platform allows enterprises to create custom simulations or use pre-built templates, making training more relevant, effective, and impactful. With mple.ai, companies streamline training, improve communication, and empower teams to sell smarter and faster.
Role Overview:
We are seeking a passionate and hands-on marketing professional with 3 +years of experience to lead our marketing efforts. The ideal candidate should have a proven track record in SEO, digital campaigns, ads management, and marketing strategy execution. Experience in AI companies or technology-driven businesses will be preferred.
Key Responsibilities:
- Develop and execute end-to-end marketing strategies to build brand visibility and drive lead generation.
- Manage SEO activities, ensuring website ranking and organic traffic growth.
- Plan, launch, and monitor digital campaigns across platforms (Google Ads, LinkedIn Ads, Meta Ads, etc.).
- Create and manage content for marketing channels, including blogs, newsletters, and social media.
- Analyze campaign performance metrics and optimize for ROI.
- Collaborate closely with leadership to align marketing goals with business objectives.
- Stay updated with AI industry trends and competitor activities to drive innovation in marketing efforts.
Requirements:
- 3+ years of marketing experience, preferably with exposure to AI/tech companies.
- Strong expertise in SEO, digital marketing campaigns, and paid ads.
- Proven experience working in an individual contributor capacity with end-to-end ownership of projects.
- Excellent analytical skills with proficiency in tools like Google Analytics, SEMrush, or similar.
- Strong communication and creative thinking skills.
- Ability to thrive in a fast-paced, startup environment.
What We Offer:
- Opportunity to build and lead marketing from the ground up in a growing AI company.
- A collaborative and innovative work environment.
- Competitive salary and growth opportunities.
- Onsite role at our Mulund West, Mumbai office (5 days a week).
Job Title: Head of Marketing
Location: Mulund West, Mumbai
Joining: Immediate
Employment Type: Full-Time
Experience: 3+Years
Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Role Description
We’re looking for a confident and energetic Sales Development Representative to join our team in Mumbai.
This role is perfect for candidates coming from telecalling, telesales, or BPO voice backgrounds who are looking to move into a more growth-driven, sales-focused career.
What You Will Do:
- Make outbound cold calls to US prospects
- Generate qualified leads and build a strong sales pipeline
- Pitch our product confidently and explain its value
- Follow up with leads and convert interest into solid opportunities
- Maintain strong relationships with prospects and ensure a smooth experience
- Work closely with the sales and product teams to achieve monthly targets
- Represent mple.ai professionally with excellent communication skills
If you’ve worked in a call center or telesales environment and want a role where your communication skills can rapidly grow your career — this is your next step.
Qualifications (Who We’re Looking For):
- 1–3 years of experience in Telecalling / Telesales / BPO Voice / Outbound Calling (International)
- Strong English fluency and confident phone presence
- Hands-on experience with cold calling, lead generation, or outbound sales
- Comfortable working in an afternoon shift aligned with international calling hours
- Target-driven, persuasive, and motivated to grow
- Bachelor’s degree in any field
- Bonus: Experience speaking with US/UK customers or handling international calls
Details:
Job Location: Mulund West , Mumbai
Experience: 1-3 Years
Work Mode: Hybrid
Work hours: 1 - 10 pm IST
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