Customer Support Specialist

About E2M

E2M is not your regular digital marketing firm. We’re an equal opportunity provider, founded on strong business ethics and powered by 300+ experienced professionals.

We partner with digital agencies that need help solving their bandwidth challenges, cutting overheads, and increasing profitability. We need dedicated professionals like you to help us help them.

If you're someone who dreams big and has the gumption to bring those dreams to life, E2M has a place for you.

Role Overview

We’re looking for an experienced and detail-oriented WordPress Technical Project Manager to lead the planning, execution, and successful delivery of WordPress-based web development projects.

In this role, you will bridge communication between clients, designers, developers, QA, and leadership to ensure alignment, efficiency, and quality throughout the project lifecycle.

From discovery to deployment, you’ll define scope, manage resources, maintain timelines, and champion proactive communication. Familiarity with AI tools for estimation, QA, and automation will be a plus.

Key Responsibilities

Plan and manage end-to-end delivery of WordPress projects (custom themes, plugins, WooCommerce, multisite, etc.)

Collaborate with clients to gather requirements, create briefs, and define milestones

Translate business and technical requirements into project plans and actionable tasks

Coordinate across developers, designers, QA, SEO, and other stakeholders

Lead sprint planning, daily standups, and weekly reviews using tools like ClickUp or Jira

Track and report on timelines, billable hours, delivery margins, and resource utilization

Enforce adherence to SOPs, coding standards, and QA protocols

Conduct risk assessments, manage scope creep, and escalate blockers as needed

Maintain clear communication with clients, including status updates, delays, and delivery risks

Explore and integrate AI tools to improve estimation, QA, and internal delivery processes

Must-Have Skills & Experience

5+ years of project management experience, with at least 2 years managing WordPress projects

Strong understanding of WordPress architecture (themes, plugins, ACF, page builders like Elementor & Gutenberg, WooCommerce, CSS, HTML)

Proven ability to manage multiple concurrent client projects

Proficiency in tools like ClickUp, Jira, or Trello

Excellent documentation, briefing, and client communication skills

Familiarity with Git workflows, deployment processes, and basic server environments

Experience working with distributed cross-functional teams

 Bonus Skills (Good-to-Have)

Knowledge of technical SEO, performance optimization, and ADA compliance in WordPress

Exposure to AI tools for QA automation, estimation, and effort tracking (e.g., ChatGPT, GitHub Copilot)

Experience in a white-label or digital agency environment

Understanding of frontend frameworks or headless WordPress architecture

Leadership Opportunity

Take charge of high-impact WordPress accounts and lead the adoption of AI-driven delivery processes. Your leadership will be instrumental in helping E2M scale its delivery capabilities across a growing global client base.

KPIs (Success Metrics)

Project delivery timelines and adherence

Client satisfaction scores and feedback

Project utilization and delivery margin

Quality metrics (bug count, QA rework rate)

Effectiveness in managing scope and risks

Implementation of AI tools and process improvements

Job Description – Java Developer

Role: Java Developer

Location: Pune / Mumbai

Experience: 5 to 10 years

Required Skills:

We are looking for an experienced Java Developer with strong expertise in Core Java, Spring, Spring Boot, and Hibernate. The candidate should have solid experience in designing, developing, and deploying enterprise-grade applications, with strong understanding of OOPs concepts, data structures, and algorithms. Hands-on experience with RESTful APIs, Microservices, and Database technologies (MySQL/Oracle/SQL Server) is essential.

The ideal candidate should be well-versed in version control systems (Git), build tools (Maven/Gradle), and CI/CD pipelines (Jenkins). Exposure to cloud platforms (AWS/Azure/GCP) and containerization (Docker/Kubernetes) will be a strong plus.

Key Responsibilities:

• Design, develop, and maintain scalable and high-performance applications.
• Write clean, reusable, and efficient code following best practices.
• Collaborate with cross-functional teams to deliver quality solutions.
• Perform code reviews, debugging, and performance tuning.
• Ensure application security, reliability, and scalability.

Good To Have Skills:

• Knowledge of front-end technologies (JavaScript, Angular/React).
• Familiarity with Agile/Scrum methodologies.
• Strong problem-solving and analytical skills.

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 2-5 years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries

· Excellent Communication skills both oral & written.

· Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

About Company

ADDV HealthTech Solutions, a UK-based company, operates with a strong IT presence in Ahmedabad, empowering IT professionals and organizations with cutting-edge technologies. As a product and service-based industry, we have excelled in managing UK healthcare projects, leveraging our novel tech-led approach.

ADDV HealthTech Solutions operates as a subsidiary of the renowned UK company, ADDVantage Technologies (https://addvantage-technologies.co.uk/) delivering innovative healthcare solutions like AllDayDr, Healthya, AppLocum, PharmSmart, ADDVantage Minds, and HEALTHYA Stations. Under the visionary leadership of our Founder and CEO, Suhel Ahmed, we continue to expand our expertise and presence across the UK and the Middle East.

What are we looking for in a candidate?

●      Proven experience of 2-5 years with a minimum of 1 year of experience in AWS Redshift.

●      Proven experience as an AWS Redshift Developer or similar role using PostgreSQL.

●      Proficiency in SQL, database design, and data modeling.

●      Strong understanding of ETL processes and data integration.

●      Familiarity with AWS services and cloud computing concepts.

●      Excellent problem-solving skills and attention to detail.

●      Effective communication and teamwork abilities.

●      AWS Certified Data Analytics or AWS Certified Database - Specialty certification (preferred).

●      Experience with other AWS services such as S3, Glue, and Lambda (preferred).

●      Knowledge of data warehousing best practices and optimization techniques (preferred).

●      Build efficient and optimised queries:

•       queries for functional requirements

•       queries for logging

•       queries for monitoring

●      Write stored procedures.

●      Unload / export into csv and JSON.

●      Availability to work during UK hours (9 am to 5:30 pm).

●      Excellent verbal and written communication skills.

What will we provide to the candidate ?

●    5 days working.

●    Flexible working hours

●    International Exposure (UK projects)

●    Training and development

●    Collaborative work environment

⚒️ About The Role

We're looking for an experienced Frontend Engineer to breathe life into the user interface of our product. Understanding that meticulous engineering not only drives the user experience but also influences our product development process, we aim to prioritize this role from Day 1

🚀 This Role

As a Founding Frontend Engineer at Upskillr.ai, your contributions will be vital in refining the user experience of our AGI Platform. You will also participate in evaluating user interfaces and crafting the frontend landscape for future products. Further:

• Creating and optimizing our frontend infrastructure, rendering captivating user experiences through your engineering prowess.
• Utilizing your specialized skills to navigate frontend development, from designing responsive layouts to implementing interactive features.
• Collaborating closely with founders on product development and with designers for harmonious UI/UX integration.

What you'll work on:

• Leading feature development from user research to production in collaboration with designers and AI engineers.
• Building responsive UI components using React principles and JavaScript.
• Establishing a flexible frontend architecture with supportive APIs.
• Demonstrating expertise in front-end performance optimization and contemporary standards.
• Pioneering the engineering and integration of optimal human ↔ AI interfaces for enterprise operations. We're trailblazing in a fresh domain of engineering that previously didn't exist. The onus is on us to explore and incorporate a novel interface that resonates with our users.

Technical Skills:

• Profound expertise in JavaScript and React, along with robust front-end coding abilities and an understanding of progressive web applications.
• Must possess skills in HTML5, CSS3, JavaScript, React.js, Webpack, Enzyme, Redux, Flux, GIT, HTTP(s), Terminal, Build Tools, State Management, Type Checkers, Form Helpers, Routing, REST API, GraphQL, Utility Libraries, Internationalization, Server-Side Rendering, and Backend Framework Integration.
• Proficiency in browser-based debugging and performance testing.
• Experience in performance tuning, usability enhancement, automation, and continuous integration leveraging test-driven development methodologies (BDD/TDD).

🕵️ What We Look For

• Self-starters prepared to lead significant initiatives.
• Avid curiosity and passion for technology.
• Familiarity with UI/UX principles from an engineering perspective.
• Excellent communication abilities

😁 Perks & Benefits

🤝 Top-of-the-market compensation — At Upskillr.ai, we will offer top-of-the-market (90th+ percentile) compensation in both cash and equity. We believe that the best candidates deserve the best compensation, and we will ensure that it happens.

💯 High impact — You’ll be joining as a founding member of the team, and as such you will have a high level of ownership and influence over the direction of the company.

🧠 The gains — Collaborate closely with the founders. Experience the excitement of a rapidly expanding startup.

About Us

We build LLM Based Tools and Services for Enterprises.

Upskillr.ai, started by Aditya Saxena and Vikram Pandya, is a dynamic knowledge platform that combines the best of education and knowledge management powered by AGI.

What We Do

We are committed to delivering innovative and comprehensive solutions that address the diverse learning needs of individuals and organizations. The company is dedicated to leveraging Artificial General Intelligence (AGI), to provide personalized and tailored support, ensuring the success and satisfaction of its users.

Job Description: iOS Developer

• 3+ years of experience in the development of iOS applications.
• Must be well versed with SWIFT & Objective C.
• Expertise in integrating RESTful web services.
• Experience working with storyboard, cocoa-touch and auto layout.
• Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
• Experience with automated build and release process (Adhoc release, Final release).
• Has experience in using Maps API, GPS services for iOS applications.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
• Experience with third-party libraries and APIs like Alamo fire.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Solid understanding of the full mobile application development life cycle.

Behavioural Attributes

• Sound interpersonal and communication skills.
• Open to working and interacting with virtual and international teams.
• Solution Focused - Proactive with continuous improvement mindset.
• Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results.
• Integrity - High integrity team player
• Must have good analytical, debugging and problem-solving skills
• Self-starter with the ability to independently acquire the knowledge required in succeeding in their job.

Location:

Bangalore/Chennai/Pune/Dehradun/Hyderabad/Panchkula/Mohali/Gurugram

Immediate joiners will be preferred.

Notice Period: 30 days or less

Note: Currently we are not hiring freshers

Mobile Programming LLC is an ISO 9001:2008 certified firm, founded in 2008. It is leading-edge technology and IT consulting company focused on delivering the best and most cost-effective solutions to clients. It has developed hundreds of applications on different mobile platforms. It is paralleled with Los Angeles Unified School District, Metropolitan Transportation Authority New York and several other Fortune 500 companies like Novartis and Amgen. It is Headquartered in New York, other U.S. locations include Florida, Los Angeles, Santa Clara, and India. In India, the development centres are Chandigarh (Mohali), Gurugram, Panchkula, Bengaluru, Dehradun, Chennai, Hyderabad and Pune.

Nucleus – Senior Solutions Specialist

Location: Noida

Primary Responsibilities

Ability to communicate Value Proposition of Nucleus' Lending Product solutions to Banks and Financial Institutions

Be responsible to incubate the solution to BFSI client as per Nucleus' lending product fitment

Business/System Analysis, Solutions Designing & Pre-Sales

Support with functional scoping of RFPs, RFIs and Opportunities

Imparting trainings and demos to Prospects, Clients, Internal Teams, Sales teams, Channel Partners and Analysts

Expectation from the Role

Ensuring customer satisfaction by pitching right solutions, showing and explaining value of products to clients, requirement to product mapping

Basic knowledge of Retail/Corporate Lending domain

Willingness for Overseas and Domestic travel for client meetings, demos and Proof of Concepts (Post Covid)

Desired for the Position

Good command over written and verbal communication in English

Knowledge of Lending life cycle

Well-groomed/presentable

Good at interpersonal skills

Stakeholder management

Agile

Experience: 6 yrs plus

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards

performance optimization

- Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications

and tools written in PHP, JavaScript, HTML, CSS, and other languages, as necessary

- Develop custom modules for integration into ERP, accounting, fulfillment, and marketing systems

- Actively troubleshoot and support applications in production-- critical environments

- Account for client short- and long-term goals when recommending a solution

- Set up, configure, and optimize enterprise-level e-commerce software and servers

- Provide technical leadership in the development and delivery of solutions

- Troubleshoot production application issues under pressure and define a path to resolve them

- Perform team code reviews and provide technical oversight

- Implement and maintain Magento development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

-Ability to mentor team members in core skills

Primary Technical Skills:

Magento

PHP

OOPS

Javascript

XML

JSON

Payment Gateway

RestrictedRestricted

Design Patterns

MVC

Soft Skills

Excellent oral and written communication.

Required Skills:

- 2 to 8 years of experience building scalable, robust Web or e-commerce applications in OOP PHP

- Experience with Magento 2.x

-Minimum 1+ yrs exp in Magento 2.x

- Experience working with the following technologies: Javascript (Prototype and JQuery), XML, JSON,

SQL, PHP, CSS2, CSS3

- Experience with HTML, tableless layout design, and standards-compliant markup

- Experience with OOP PHP (3+ years)

- Experience with site optimization

- Experiences with theme integration and customization

- Knowledge of online payment gateways (e.g., Authorize.net, PayPal, etc.)

- Understanding of the MVC design pattern

- Proficient in authoring, editing, and presenting technical documents

- Prior consulting experience

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Excellent written and verbal communication skills

- Some travel will be required for this position

Secondary Skills :

- In-depth knowledge of PCI compliance and other e-commerce industry topics

- Experience with AWS or similar cloud platforms

- Knowledge of caching, and scaling techniques

- Multi-website, store view deploymentRestricted