Customer Support Specialist

Data Engineer

Experience: 4–6 years

Key Responsibilities

• Design, build, and maintain scalable data pipelines and workflows.
• Manage and optimize cloud-native data platforms on Azure with Databricks and Apache Spark (1–2 years).
• Implement CI/CD workflows and monitor data pipelines for performance, reliability, and accuracy.
• Work with relational databases (Sybase, DB2, Snowflake, PostgreSQL, SQL Server) and ensure efficient SQL query performance.
• Apply data warehousing concepts including dimensional modelling, star schema, data vault modelling, Kimball and Inmon methodologies, and data lake design.
• Develop and maintain ETL/ELT pipelines using open-source frameworks such as Apache Spark and Apache Airflow.
• Integrate and process data streams from message queues and streaming platforms (Kafka, RabbitMQ).
• Collaborate with cross-functional teams in a geographically distributed setup.
• Leverage Jupyter notebooks for data exploration, analysis, and visualization.

Required Skills

• 4+ years of experience in data engineering or a related field.
• Strong programming skills in Python with experience in Pandas, NumPy, Flask.
• Hands-on experience with pipeline monitoring and CI/CD workflows.
• Proficiency in SQL and relational databases.
• Familiarity with Git for version control.
• Strong communication and collaboration skills with ability to work independently.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.
• Must have completed at least 3 month course.

• Should have knowledge in Core PHP and object-oriented programming.
• You will be responsible in developing applications using Laravel/ wordpress/ Codeignitor - preffered (Laravel)
• Responsible for Developing High-Quality Web Applications, Admin dashboards and PHP Scripts, APIs.
• Should be able to Develop, record and maintain cutting edge web-based php applications on portal plus permiium service platforms
• Need to Identify and fix bugs that are found within code.
• Strong knowledge to Interact with SQL databases.
• Must be Creative problem-solving skills with a focus on delivering business value quickly
• Knowledge of MySQL and ability to write/ Maintain complex queries.
• Understanding of object-oriented PHP programming, Jquery and Javascript
• Should have good communication skills

1. A competent user of all internal systems, to include our employee records system (HRMS- SPINE)
2. Updating and maintaining HR systems, records, and reports with accurate employee data.
3. Undertake all required pre-employment checks, updating, and discussing with line manager and recruitment team as appropriate.
4. Providing MIS & monthly employee payroll data in support of the payroll subject matter expert.
5. Processing changes to employee's circumstances, including preparing accurate and effective documentation/communication and updating relevant databases.
6. Processing leavers, including preparing accurate, relevant documentation and updating systems accordingly.
7. Producing Information reports and complete any HR audit requirements and/or reporting as required.
8. Ensuring that the end-to-end HR process always supports a positive employee experience.
9. Following existing HR processes accurately and challenging these for ongoing efficiencies.
10. Supporting HR priority projects with any administrative activity
11. Responding to emails on behalf of the department
12. Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.

Job Summary:

We are looking for a senior designer to join our marketing team. S/he will be responsible for both online and offline design collateral, and position TraceX as a cutting edge technology brand. As a senior designer, your major goal would be to own the user experience across TraceXs' digital presence, while also understanding the creative briefs given by various teams to bring them to life

Responsibilities:

• Own TraceX’s design and style guide, color palette and typography guidelines
• Collaborating both within the team and cross-functionally across the organization for a broad variety of marketing initiatives
• Understanding which creatives worked the best for campaigns so that these successes can be replicated in future initiatives
• Ensuring UI/UX consistency across the landing pages and website pages while making them responsive and also building reusable components
• Work with the performance marketing team to develop testing and optimisation plans to further improve designs
• Setting up new processes to ensure brand consistency and timely delivery of collaterals from the creative team
• Develop creative programs and design concepts that meet the business objectives of the organisation and that advance our brand and proposition strategy
• Help your team create and conceptualize Ad creatives considering campaign goals for social media and campaigns across different channels like - Google, Linkedin, Facebook, Instagram, etc.
• Conceptualize & create all (online+offline) marketing collaterals like company presentations, product portfolios, case studies, whitepapers, standees, backdrop banners, booklets, etc.
•  

Required Skills and Experience:

• 3-4 years of graphic design experience and well versed with tools like Adobe Photoshop, After Effects, Illustrator. Using tools like Sketch, Figma and Invision for landing page wireframes and prototyping.
• Creative with an attention to detail. Needs to understand the context of where the designs will be used. Needs to have a deep understanding of visual design standards, typography, iconography, illustration and colors.
• A track record of shipping great design, and an understanding of what details matters at each stage of the sales cycle (Discovery, Awareness, Consideration, Purchase).
• Committed to deadlines and must be able to handle performance under pressure
• Must have a good knowledge of available technology, user interactions, current industry trends, and design best practices.

We are looking for IONIC Developers SDE |, SDE || & Lead positions "2-7 years"

Preferred Notice Period - Less Than 1 Month

Preferred Education - Tier 1 Engineering Colleges - IIT/NIT/DTU or similar

Preferred Work Background - Startup Engineering Experience

REQUIREMENTS

· 2-7 years of experience in Ionic version 3 and above

· A highly talented developer with hands-on experience with React.js, Angular, expert-level knowledge of JavaScript, TypeScript, CSS, HTML5, Bootstrap, Node.js, Web Services (REST) Working with MVVM, MVP, MVC patterns

· Knowledge on capacitor and Unit testing is must

· Familiarity with native build tools like Gradle for Android Studio, XCode

· Good understanding of asynchronous request handling, partial page updates, and AJAX Experience writing and maintaining automated unit-tests, functional tests

· Experience with creating and working with CI/CD pipelines

· Understanding of the full mobile development life cycle

· Knowledge of deployment process for both Android and iOS

· Proficient understanding of code versioning tools, such as (Git / Bitbucket)

· Ability to work independently with minimal supervision while achieving benchmarks Experience with Browser Dev Tools

· Strong written and oral communication. Nice to Have:

· Mobile app technologies such as React, React Native, Flutter

· Experience with PWA and SPAs

· Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.

· Experience working in an Agile/Scrum development process

· Experience working with clients and teams in the US

RESPONSIBILITIES

· Focus on the delivery of web application development projects with heavy emphasis on responsive behavior.

· Work on all aspects of web products, including implementation of the design wireframes, animation/motion, business logic, interfaces to the backend APIs, incorporating analytics & SEO, performance and security.

· Work with the UI/UX designers, product and bridge the gap between Client requirements, graphical design and back-end interfaces.

· Take an active role in how the application looks as well as how it works Set a very high personal bar for code quality

· Build reusable code and libraries for future use

· Evaluate technical feasibility of UI/UX designs

· Optimize application for maximum speed and scalability

· Collaborate with other team members and stakeholders

· Create prototypes and POCs for internal and client use

· Stay updated in the state of the art in web technologies and bring new ideas and innovations to the projects

· Communicate technical issues in an understandable manner to the team and clients. Provide troubleshooting support to clients.

· Manual and automated unit testing to identify bugs and technical issues before and after deploying.

We are looking for a full‐time Senior .Net Full Stack Developer working on a new enterprise resource planning
application development as well as ongoing support for the application that is already in the production. The
successful candidate will join the existing development and support team. As an experienced .Net Developer, you
will work with a fast‐paced development team within an agile development framework.

Key Responsibilities
 The primary objective is the implementation of a new ERP application
 Development of framework based on C# and .Net Core with Core, Data, Services, UI Framework, Admin,
Web and Windows layers
 Provide TDD methodology and Unit testing for developed functionality
 Design and development of Conceptual/Logical/Physical Data Models
 Ensuring entire stack is designed and built for speed and scalability
 Equally proficient in back end and front end/UX design
 Prototype new features for rapid releases
 Be actively involved in product and architecture decisions
 Collaborate with other developers and participate in peer code reviews to ensure the technical solution
meets business requirements/needs
 Research new technology, tools, and methods to increase software efficiency
 Diagnose and fix bugs
 Provide on‐going support (debugging, issue resolution, data migration) for the current version of IBIS
application in production
 Implement and support EDI initiatives
 Conduct, support and trouble shoot data migration
 Configure and support Azure Cloud Computing Service
 Enthusiastic about learning, working within, and architecting high impact products.
 Strong verbal and written communication skills
 Desire to help grow our business with your technical skills
 Perform other tasks as necessary and requested by management
 Mentor junior developers on development best practices

Programming - C#, T‐SQL, JavaScript, LINQ

Markup Languages - HTML5, XML, JSON

Frameworks - JQuery, Bootstrap, .NET Core, Security,ASP.NET Core MVC
send resume to  poojitha.k  at  championsmail dot com

Database Server - SQL Server

Technologies - .NET Core, ASP.NET Core, ASP.NET Core MVC, REST, Entity Framework Core, LINQ, AJAX, Razor Pages, Rest APIs

BI - SSRS

IDE - Visual Studio 2019

UML - Rational Rose, Visio

Source Code Control - GitHub

OS - Windows

Back End - SQL Server, IIS, VirtualBox, Windows Server,Testing MS Unit, NUnit, xUnit, QUnit

Debugging - Fiddler, Postman

Cloud - Azure (App Service, SQL Databases)

Electronic Data Communication - EDI

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!