Customer Support Specialist

Role & Responsibilities

We are looking for a senior B2B Sales / Business Development leader from the staffing industry who can:

• Acquire and grow enterprise clients for our engineering staffing services
• Open doors and close deals with large tech/product organizations
• Eventually build and lead a small sales team around them (top-down approach)
• This is a hands-on, end-to-end sales role, ideal for someone who already has strong relationships in the staffing space and wants a high-impact, flexible, less hectic but high-value role.

Key Responsibilities:

Client Acquisition & Business Development-

• Identify, target, and acquire large and mid-to-large tech/product companies as clients.
• Leverage existing relationships to open doors with enterprises (e.g., Google, Uber, Walmart, Amazon, Intuit, etc., or similar).
• Drive end-to-end sales cycles: prospecting, pitching, solutioning, negotiation, and closure.

Strategic Sales & Market Positioning-

• Conduct competitor and pricing analysis to define competitive, profitable commercials.
• Design and execute strategies to place more engineers in less time, e.g., hiring drives, bulk hiring models, etc.
• Focus on niche and high-demand skills (AI/ML, Rust, Golang, etc.) to open difficult doors using these as strategic levers.

Account Management & Relationships-

• Own key accounts, ensure high satisfaction, and grow revenue within each account.
• Build and maintain long-term, relationship-driven engagements with client stakeholders.
• Target outcomes like 2–3 strong accounts placing ~15–20 engineers per year each.

MSP / VMS Route (Secondary)-

• Primary preference: Direct contracts with enterprises.
• Secondary option: Where direct access is not immediately possible, leverage MSP routes (e.g., Pontoon, Magnit) and VMS platforms to enter large accounts.
• Manage these relationships professionally while continuing to seek direct engagement where feasible.

Team Building & Leadership-

• As business grows, build a small sales/BD team under you (top-down model).
• Define basic sales processes, reporting, and simple structures (keeping things practical, not over-engineered).
• Work closely with the founder (engineering background) to shape GTM and refine ideal customer profiles.

Ideal Candidate

• Strong Sales / BD Leader, with strong exposure to Staffing and Recruitment industry Profile
• Mandatory (Experience) : Must have 6+ YOE in B2B Sales, with recent 3+ years in Sales for IT Staffing / Recruitment services
• Mandatory (Sales Skills) : Must have proven experience acquiring and closing large enterprise clients (eg: morgan stanley , uber , nutanix walmart..etc)
• Mandatory (Ownership) : Must have experience of handling end-to-end sales (prospecting → pitching → commercials → closure)
• Mandatory (Strategy) : Must have experience in pricing, competitor analysis, driving innovative sales strategies and differentiating between niche and non-niche hiring
• Mandatory (Network) : Must have existing relationships with decision-makers in Tech / Product companies (HR, TA Heads, Business Heads, etc.)
• Mandatory (Company) : Staffing firms, Recruitment firms, Talent solutions companies
• Mandatory (Note 1) :This is currently an IC role but open to both individual contributors and leadership profiles (team building expected over time)
• Mandatory (Note 2) : Ensure that the resume shows proper metrics as a proof of impact (e.g. revenue generated, number of engineers placed per account, size of deal, number of clients)
• Preferred (Route): Has worked with MSP/VMS experience is a plus (Pontoon, Magnit, etc.)
• Preferred (Market) : Exposure to global market other than Indian market

Job Description – Service Engineer

Experience: 4+ Years

Industry Preference: FMCG / Food & Beverage / Packaging / Industrial Automation

Travel: Pan India (Short Notice)

Key Responsibilities:

• Perform installation, startup, commissioning, and maintenance of industrial equipment at customer sites.
• Carry out preventive, corrective, and breakdown maintenance to ensure optimal equipment performance.
• Diagnose, troubleshoot, repair, calibrate, configure, and test equipment to resolve technical issues efficiently.
• Provide on-site and remote technical support to customers and ensure timely issue resolution.
• Conduct equipment inspections and pre-installation assessments before commissioning.
• Read and interpret electrical drawings, blueprints, technical manuals, and specifications.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Prepare service reports, maintenance records, and documentation after every service visit.
• Coordinate with internal engineering, service, and spare parts teams for technical support and issue resolution.
• Recommend spare parts, wear parts, and preventive maintenance solutions to customers.
• Ensure compliance with safety standards, company policies, and customer site regulations.
• Maintain service tools, testing instruments, and equipment in proper working condition.
• Provide technical assistance to fellow service engineers and technicians when required.
• Be available for extensive Pan India travel, including short-notice assignments and occasional weekend or holiday support.

Job Summary: We are seeking a talented and motivated Software Developer with 1-4 years of experience to join in Pune. The ideal candidate will be proficient in WPF (Windows Presentation Foundation) and C#, with a strong understanding of modern software development principles and architectural patterns. You will be responsible for designing, developing, and maintaining robust and scalable desktop applications, contributing to the full software development lifecycle within an agile team.

Key Responsibilities:

• Design, develop, test, and deploy high-quality desktop applications using WPF, XAML, and C#.
• Implement and maintain application logic following established architectural patterns such as MVVM (Model-View-ViewModel) and MVC (Model-View-Controller).
• Utilize threading concepts effectively to ensure responsive and performant user interfaces.
• Work with various database technologies to store and retrieve application data efficiently.
• Integrate with internal and external APIs to extend application functionality.
• Apply strong Object-Oriented Programming (OOP) principles in all development activities.
• Collaborate closely with product owners, UI/UX designers, and other developers to translate requirements into technical specifications and deliver effective solutions.
• Participate actively in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.
• Adhere to Agile methodologies (Scrum/Kanban) to ensure timely delivery and continuous improvement.
• Contribute to code reviews, ensuring code quality, maintainability, and adherence to coding standards.
• Troubleshoot and debug issues, providing timely resolutions and maintaining application stability.
• Stay updated with the latest industry trends and technologies related to WPF and desktop application development.

Required Technical Skill Set:

• Must-Have Experience:
• WPF (Windows Presentation Foundation) and XAML: Demonstrated expertise in building complex and user-friendly desktop applications.
• C#: Strong proficiency in C# programming language, including .NET Framework or .NET Core.
• Threading Concepts: Solid understanding and practical experience with multi-threading and asynchronous programming to create responsive applications.
• Database: Experience with relational databases (e.g., SQL Server, MySQL, PostgreSQL) and ORM frameworks (e.g., Entity Framework).
• API Integration: Experience consuming and integrating with RESTful APIs.
• MVVM (Model-View-ViewModel): In-depth understanding and practical application of the MVVM architectural pattern.
• MVC (Model-View-Controller): Familiarity with the MVC architectural pattern.
• Object-Oriented Programming (OOP): Excellent grasp of OOP principles (Encapsulation, Inheritance, Polymorphism, Abstraction) and design patterns.
• Good to Have Experience:
• Windows Canvas / User Document: Experience with advanced UI elements and document handling in WPF.
• Web Programming (ASP.NET): Basic understanding or experience with ASP.NET for potential full-stack awareness.
• Task Management: Experience with task management tools (e.g., JIRA, Azure DevOps).
• Fast-paced Team Environment: Proven ability to thrive and deliver in a dynamic and fast-paced team setting.
• Agile Methodology / SDLC: Practical experience working in an Agile/Scrum environment and a strong understanding of the Software Development Life Cycle.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 to 4 years of hands-on experience in WPF desktop application development.

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

• Supervise day-to-day site activities, contractors, and workers.
• Ensure adherence to design specifications, safety regulations, and quality standards.
• Coordinate with architects, consultants, and university administration.
• Monitor project progress, prepare reports, and resolve technical issues.
• Manage materials, equipment, and site documentation.

Sales Executive- IT Services

Required Skills

• Experience in GCC sales / international sales
• Experience in IT services sales / software services
• Strong communication and negotiation skills
• Experience in lead generation and client handling
• Ability to work with overseas clients and different time zones
• Good understanding of software development / IT services

• 3 years of experience in mobile development on React Native
• Experience in design, development, and deployment of mobile apps
• Experience with embedded relational databases (SQLite)
• Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
• Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
• Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
• Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.

• 3+ years of relevant experience in react native, javascript, HTML,CSS
• This project requires experience with:
• Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
• Good knowledge of SDLC.
• Good knowledge of any database SQL/mongo etc.
• Should have a problem-solving attitude.
• Eager to learn new things.
• Should have intellectual skills.
• Working across Cross platforms (Android and IoS)
• Flutter Experience will be added advantage
• Experience in understanding large and complex code bases
• The developer will work with our offices in Bangalore (Currently Remote).