Customer Support Specialist

 Hiring: Cloud Engineer – MLOps Platform 🚨

📍 Location: Bangalore

🧠 Experience: 5–8 Years

We are looking for an experienced Cloud Engineer to support ML teams and drive end-to-end automation for model deployment across modern cloud platforms.

🔹 Tech Stack:

Azure | Databricks | AKS | ARO | Terraform | MLflow | CI/CD

🔹 Key Responsibilities:

• Build and maintain CI/CD and Continuous Training (CT) pipelines using Azure DevOps, GitHub Actions, or Jenkins.

• Deploy Databricks jobs, MLflow models, and microservices on AKS / ARO environments.

• Automate infrastructure using Terraform and GitOps practices.

• Manage Databricks workspaces, AKS clusters, and networking configurations.

• Implement monitoring, logging, and alerting systems for ML workloads.

• Ensure cloud security, governance, and cost optimization best practices.

🔹 Required Skills:

✔ Strong hands-on experience with Azure, AKS, ARO, and Databricks

✔ Experience with MLflow and Kubernetes-based deployments

✔ Proficiency in Python and Bash / PowerShell scripting

✔ Strong understanding of cloud security, infrastructure automation, and distributed systems

• Sr PHP Dev:
•  - 6+ years of Exp
• - Good knowledge of Symfony 5
• - Expert in PHP 8
• - Good front-end knowledge of Angular, React
• - Good AWS knowledge
• - Experience in developing highly scalable public-facing websites

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the programme and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. 

We believe in a healthy and growing working culture that you would love to be a part of. 

Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities :

• Build efficient, testable, and reusable PHP modules.
• Manage Laravel web framework to design and build web applications, services, sites, and tools.
• Troubleshooting issues in the implementation and debug builds. 
• Working with front-end and back-end developers on projects. 
• Testing functionality for users and the backend. 
• Ensuring that integrations run smoothly.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

Requirements :

• Build efficient, testable, and reusable PHP modules.
• Manage Laravel web framework to design and build web applications, services, sites, and tools.
• Troubleshooting issues in the implementation and debug builds. 
• Working with front-end and back-end developers on projects. 
• Testing functionality for users and the backend. 
• Ensuring that integrations run smoothly.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Good understanding of Laravel Framework (Must have knowledge about Security Policies, Complex Database Queries, and Basic Middleware
• A Basic understanding of Git workflow.

CITRIOT – Job Description for Tech Lead

Responsibilities:

• Determining project requirements and developing work schedules for the team that will be working in a hybrid environment (remote-in person).
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members and managing time effectively to ensure projects are completed to standard in a time-constrained environment of our startup Citriot.
• Identifying risks and forming contingency plans as soon as possible. Be able to update work schedules and performing troubleshooting as required. Example: coming up with an alternative hardware platform or a software tech stack very quickly if one fails or is unable to deliver results, and ensuring that the team is capable of delivering the results.
• Analyzing existing operations and being a mentor towards the interns. Being empathetic towards the employees and resonating well with their level of knowledge and skills; while at the same time encouraging them to achieve more.
• Keeping up-to-date with industry trends and developments (very important).
• Being transparent with the team about challenges, failures, and successes.
• Writing progress reports and delivering presentations to the relevant stakeholders (not required very often, but an important responsibility).

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field (preferably CS or ECE). The candidate we’re looking for should have a research mindset and can complete projects in strict “startup-friendly” deadlines.
• Experience with Scrum/agile development methodologies.
• 2-5 years experience as a software engineer, firmware engineer or a hardware engineer in lead positions who is familiar with the following software/tools:
  • Experience & expertise in one or more programming languages: Python, JavaScript and C++
  • Experience programming microcontrollers in Embedded C or MicroPython
  • Experience with two or more of the following prototyping environments: Arduino (boards and IDE), Raspberry Pi (headless setup, GPIO programming), Nvidia Jetson/TX1/TX2 boards with setup
  • Strong conceptual knowledge on networking topologies, communication technologies and interfacing protocols (SPI, I2C, CAN, etc.)
  • Have worked on a PCB design project at least once in their career/university
  • Have experience programming embedded boards from either Microchip or STM32 (let us know if you have experience with any others as well)
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.

If you are interested in the role, we request you to kindly attach a pdf/word file along with your resume(and/or cover letter) mentioning how well you would fit in our company based on the above points.

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player

R360 powers a data-driven customer engagement ecosystem that enables the worlds leading organisations to earn customer loyalty every day.

For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the worlds biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.

Currently we are looking for a SeniorUI Developer

What you ll do:

1. Develop complete UI and integrate the same with backend APIs
2. Work as full stack developer with prime focus on UI
3. Work end to end from design and development
4. Code & design review
5. Troubleshoot critical issues and guide team as well

What well need:

Mandatory skills

1. 3 - 4years of hands-on experience in Angular technologies
2. Overall 6 to 9yrs of overall UI experience
3. Hands on experience in implementing micro front end architecture
4. Strong knowledge in building highly responsive web & mobile applications
5. Strong Data structures & algorithm skill
6. Strong communication

Technical Skills

1. Front end technologies – Angular, Java Script, jQuery
2. Backend technologies – Java, REST
3. Mark-up Languages – HTML, CSS3, Bootstrap
4. Database – SQL & NoSQL
5. Modelling – UML & ERD

Bonus point if: Candidate from product company would be preferred

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.

• Managing Work, Projects, and Policies Generate and provides accurate and timely results in the form of reports, presentations, etc.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Completes accounts receivable period-end closing functions and procedures; credit and period-end reporting.
• Upholds the policies and procedures outlined in the credit policy.
• Interacts with sales and catering staff for timely credit decisions on incoming customers.
• Demonstrating and Applying Accounting Knowledge to Credit Management Issues
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Keeps up-to-date technically and applying new knowledge to your jobs.
• Stays knowledgeable of accounts receivable system.
• Leading Credit Management Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Staffs manage and develops all billing and accounts, receivable employees]
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.
• Ensures property billings are sent error-free and in a timely manner.
• Monitors receivables for timely collections and follows up with appropriate collection correspondence