Resources Valley

Job Purpose:

The HR Business Partner will act as a strategic advisor to business leaders, aligning HR initiatives with business goals. The role involves driving employee engagement, performance management, talent development, organizational effectiveness, and change management within the assigned business unit.

Key Responsibilities:

1.   Strategic HR Partnership

·        Act as the single point of contact for the leadership team and employees in the assigned business unit.

·        Understand business goals and develop HR strategies to support growth and performance.

·        Translate business needs into HR solutions, and proactively provide data-driven insights.

2.   Talent Management

·        Support workforce planning, succession planning, and internal mobility.

·        Identify talent gaps and build plans to bridge them through development or recruitment.

·        Manage end-to-end performance management cycle: goal setting, mid-year and annual reviews, and feedback sessions.

3.   Employee Relations & Engagement

·        Build a strong employee connect and proactively resolve grievances, concerns, or conflicts.

·        Design and execute employee engagement initiatives to drive motivation and retention.

·        Act as a custodian of company culture and core values.

4.   HR Operations & Compliance

·        Ensure HR policies and processes are implemented and followed consistently.

·        Ensure compliance with labor laws and internal audit requirements.

·        Partner with HR CoEs (TA, L&D, C&B, etc.) to ensure efficient execution of HR programs.

5.   Data & Analytics

·        Use HR analytics to monitor key metrics like attrition, absenteeism, engagement, etc.

·        Provide actionable insights to business and HR leadership.

Qualifications & Skills:

·        MBA/PGDM in HR from a reputed institute.

·        2–10 years of experience as an HRBP or in a similar HR Generalist role.

·        Strong knowledge of labor laws and HR best practices.

·        Excellent interpersonal, communication, and stakeholder management skills.

·        Analytical and problem-solving mindset.

·        Ability to influence leadership and drive change initiatives.

Deliverables and Performance Measures: 

• Team Leadership: 
• Lead, mentor, and grow a high-performing team of QA professionals. 
• Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities. 
• Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts. 
• Quality Assurance Strategy: 
• Develop, implement, and maintain comprehensive QA processes and standards. 
• Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality. 
• Identify and mitigate risks in the testing cycle. 
• Client Collaboration: 
• Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded. 
• Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement. 
• Testing Management: 
• Oversee the planning, design, and execution of manual and automated test cases. 
• Ensure thorough testing of enhancements, bug fixes, and new features. 
• Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria. 
• Process Improvements: 
• Continuously improve workflows and tools to increase efficiency. 
• Stay updated on emerging QA technologies and trends. 
• Reporting and Documentation: 
• Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage). 
• Document and communicate test results, defects, and resolutions to stakeholders. 

What Will Make You Successful: 

• Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM). 
• Proficiency in creating and managing QA processes and documentation. 
• Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail). 
• Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality. 
• Life Insurance and Annuities proficiency or similar industry experience. 
• Ability to mentor and coach team to develop skill growth, retention, and innovation. 
• 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET. 
• Insight into nonfunctional testing. 

Highly Desirable Experience: 

• Firelight/Foresight experience. 
• Experience with QA automation tools and automated testing.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Key Responsibilities:

Design, develop, and maintain interactive dashboards and reports using Power BI and Looker.

Write and optimize DAX queries to support complex business logic and calculations.

Collaborate with data engineers, analysts, and business stakeholders to understand reporting needs and translate them into technical solutions.

Ensure data accuracy, consistency, and performance across BI solutions.

Perform data analysis and validation to support business initiatives.

Automate and streamline reporting processes for efficiency and scalability.

Stay updated with the latest BI tools, trends, and best practices.

Required Skills & Qualifications:

Minimum 5 years of experience in BI development and data analytics.

Strong proficiency in Power BI, including DAX and Power Query.

Hands-on experience with Looker and LookML.

Solid understanding of data modeling, ETL processes, and SQL.

Ability to work with large datasets and optimize performance.

Excellent problem-solving and communication skills.

Bachelordegree in Computer Science, Information Systems, or a related field.

Responsibilities:

• Conduct associate-level recruitment activities.
• Utilize job portals, LinkedIn, and Applicant Tracking Systems effectively.
• Coordinate with different departments to facilitate HR-related processes.
• Participate in HR projects, initiatives, and process improvements as assigned.
• Draft business emails and documents proficiently as required.
• Coordinate end-to-end activities with various vendors.
• Ensure sufficient and timely arrangement of assets.
• Support employee engagement initiatives and events.
• Stay updated with industry best practices and trends and make recommendations for process enhancements.
• Contribute to a positive and collaborative work environment within the people team and across the organization.

Competencies:

• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills at all levels of the organization.
• Solid understanding of HR processes and best practices.
• Proficient in using G Suite (Sheets, Docs, Slides) and MS Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive and confidential information with integrity and discretion.
• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and work efficiently in a fast-paced environment

About the Role:

We are seeking a highly skilled and passionate Full Stack MERN Developer to join our growing development team. The ideal candidate will be proficient in JavaScript and have experience working with both MongoDB and PostgreSQL databases. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining scalable and performant web applications across our product verticals.

Responsibilities:

• Collaborate with product managers, designers, and other developers to design and develop full-stack web solutions.
• Build responsive, user-friendly interfaces using React.js.
• Develop robust and scalable backend services using Node.js and Express.js.
• Design, implement, and manage databases using MongoDB and PostgreSQL.
• Develop and integrate RESTful APIs and third-party services.
• Ensure cross-platform optimization for mobile responsiveness.
• Write clean, maintainable, and well-documented code.
• Conduct code reviews, unit testing, and performance tuning.
• Troubleshoot, debug, and upgrade existing applications.
• Ensure security and data protection best practices.

Requirements:

• 1-5 years of experience as a Full Stack Developer (preferably MERN stack).
• Proficient in JavaScript, both frontend and backend.
• Strong experience with React.js, Node.js, and Express.js.
• Working knowledge of MongoDB and PostgreSQL.
• Familiarity with version control systems (e.g., Git).
• Understanding of server-side architecture and RESTful APIs.
• Familiarity with cloud platforms (e.g., AWS, or GCP) is an advantage.
• Good understanding of security and performance optimization.

WHAT YOU’LL DO:

• Lead in the design and development of robust, scalable, and efficient software solutions, ensuring the highest standards in all aspects of software development.
• Design and implement high-quality, test-driven, scalable backend code for various client projects using TypeScript and Nest.js Develop and maintain APIs to support consuming teams.
• Work closely with frontend teams to optimize REST API integrations, ensuring efficient data fetching and caching strategies.
• Create and maintain documentation, implement and follow best practices for development workflow.
• Partner closely with Project Managers and other teams to ensure the successful delivery of significant software projects, coordinating resources and managing timelines for smooth project execution.
• Efficiently prioritizes and plans complex tasks, and influences a respectful, inclusive work environment, fostering continuous learning and growthContribute innovative ideas to ensure we deliver the best solutions for our clients.
• Act as a technical mentor to more junior engineers, fostering a culture of continuous learning and improvement.

WHAT WE’RE LOOKING FOR:

• Strong proficiency in English (written and verbal communication) is required.
• Experience working with remote teams in North America and Latin America, ensuring smooth collaboration across time zones.
• Deep expertise with Typescript and NestJs framework.
• Experience with authentication workflows and authorization mechanisms (OAuth, JWT)Experience with testing frameworks and best practices, including unit testing, integration testing, and e2e testing.
• Solid understanding of web technologies in general.
• Solid understanding of backend design patterns.
• Experience with designing applications that use and consume databases (SQL, ORM, etc).
• Extensive experience with building and maintaining versioned APIs Strong knowledge of GCP or other equivalent cloud platforms.
• Understanding of containerization technologies for development environments.
• Experience with messaging systems and patterns, ideally with tools like Google Pub/Sub or equivalentExperience with CI/CD pipelines for deployments (GitHub Actions preferred).
• Knowledge of security best practices, including CSP and OWASP Top 10, Ability to communicate effectively with technical and non-technical stakeholders.
• You should feel comfortable explaining technical concepts in simple terms.
• Experience working in fast-paced, Agile environments, balancing priorities across multiple projects.
• Experience mentoring junior engineers and leading development teams.

Nice to Haves:

• Experience with Algolia, Ninetailed, and Salsify
• Experience with front-end technologies like React and frameworks like NextJs
• Experience with Terraform and DevOps principles
• Certification in Cloud Development on any modern platform

Job Summary:

We are seeking a detail-oriented and skilled Selenium Automation Engineer to join our QA team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts using Selenium to ensure the quality and performance of our web applications.

Key Responsibilities:

• Design and implement robust automated test scripts using Selenium WebDriver(Java or Python).
• Collaborate with development and QA teams to identify test scenarios and automate them.
• Maintain and enhance existing automation frameworks.
• Conduct regular regression testing and report bugs and issues effectively.
• Integrate automated tests with CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Prepare detailed test reports and documentation.

• Minimum of 3+ years of experience in software development required.
• Proficiency in C# is essential as it is the primary language used in .NET development here at Hexure.
• In-depth knowledge of the .NET framework, including its core components, class libraries, and APIs, is crucial. Understanding frameworks like ASP.NET, Entity Framework is important.
• Proficiency in HTML, CSS, and JavaScript is necessary for building user interfaces and client-side interactions. Knowledge of front-end frameworks like Angular or React can be advantageous.
• Experience with database technologies such as SQL Server or MySQL, including writing complex queries, designing efficient database schemas, and understanding database performance optimization.
• Understanding the software development lifecycle (SDLC) and agile methodologies is important. Familiarity with version control systems (ADO), issue tracking tools (JIRA), and continuous integration/continuous deployment (CI/CD) pipelines is beneficial.
• Object-Oriented Programming (OOP) and Design Patterns: Strong understanding of OOP concepts, SOLID principles, and design patterns (e.g., MVC, MVVM) for building maintainable and scalable applications.
• Experience working in an Agile scrum team environment.
• Knowledge of unit testing frameworks like NUnit or MSTest, as well as experience with debugging techniques and tools, is essential for ensuring application quality.
• Awareness of common security vulnerabilities and best practices for securing .NET applications, such as input validation, authentication, and authorization mechanisms.
• Proficiency in optimizing application performance, including techniques like caching, query optimization, and efficient resource utilization.

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills