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IT Support Engineer (L1) [Microsoft]
IT Support Engineer (L1) [Microsoft]
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IT Support Engineer (L1) [Microsoft]

Manind Gupta's profile picture
Posted by Manind Gupta
1 - 3 yrs
₹3L - ₹10L / yr
Jaipur
Skills
Office 365
Technical support
IT infrastructure

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.


Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.


Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.


Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.


Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.


Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.


Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.


User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.


• Assist with onboarding and offboarding activities.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Resources Valley

Founded :
2015
Type :
Services
Size :
20-100
Stage :
Profitable

About

Resources Valley is all about "finding extraordinary talents for businesses". We are your guides and assistants in the global marketplace for available talent across the different fields. Our expertise brings impressive results in connecting companies with the right personalities at the lowest cost, so you can focus on growing and developing your business—all while saving valuable time and resources.. Resources Valley is not just a service provider, but also a strategic business partner. Our ultimate goal is to ensure that your business has the right skills and talents to grow and succeed in a competitive market with our extensive network of certified HR professionals, Resources Valley has experience helping clients across the nation. Contact Us if you are Seeking talented and experienced professionals to develop your wonderful projects. Are looking for for niche specialists to bring a fresh perspective to your offices across in India , and beyond. Setting a short-term recruitment process and need fast and action-oriented solutions; Wondering who may be the most qualified specialists for your projects, where to find them, and how to relocate them. We are your honest, open, efficient and innovative recruitment assistants, and we understand your mission and values. Here are the little things that make us different and special Cost-Effective & Efficient Our cost-effective HR solutions help enterprises save on valuable resources, such as time and money, while also meeting their needs, time frames, and quality expectations. Long-Term Partnerships Our goal is to be viewed as a true partner to our clients rather than just a service provider. As a long-term strategic business partner. This ensures better client service, communication, and engagement.
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