IT Executive – Hotel IT Support & PMS at BluePMS Software Solutions Pvt Ltd · Confidential · 0 - 2 years · ₹1.4L - ₹2.5L / yr · Bootstrapped · Posted 5 Sep 2026
About the Role
BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.
As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.
This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.
The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.
Key Responsibilities
- Work at assigned client hotel locations as an IT Executive representing BluePMS.
- Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
- Assist hotel staff with the installation, configuration, and usage of PMS software.
- Provide on-site technical support to hotel users and departments.
- Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
- Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
- Support basic networking and connectivity troubleshooting.
- Understand hotel staff requirements and provide appropriate technical assistance.
- Guide and train hotel employees on the use of BluePMS and its various modules.
- Conduct basic product demonstrations and user training when required.
- Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
- Follow up on reported issues and ensure timely resolution.
- Maintain records of technical issues, support activities, and implementation tasks.
- Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
- Maintain a professional relationship with client hotel staff and management.
- Travel to and work at different client hotel locations when required.
- Assist with other implementation, technical support, and IT-related activities assigned by the team.
What We're Looking For
- Freshers are welcome to apply.
- 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
- Basic understanding of computers, Windows, and software applications.
- Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
- Basic understanding of computer hardware and peripheral devices.
- Good troubleshooting and problem-solving abilities.
- Good verbal and written communication skills.
- Comfortable interacting directly with customers, hotel employees, and management.
- Ability to explain technical issues in a simple and understandable manner.
- Willingness to work at client hotel locations on a regular basis.
- Willingness to travel to different hotel/client locations when required.
- Positive attitude and willingness to learn new technologies and software systems.
- Ability to work independently as well as coordinate with the internal technical team.
Good to Have
- Knowledge of Hotel PMS or hotel management software.
- Basic SQL/database knowledge.
- Experience with software installation and configuration.
- Basic LAN/network troubleshooting knowledge.
- Previous experience in technical or customer support.
- Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.
What You'll Learn
- Hotel Property Management Systems (PMS)
- Hotel IT operations and workflows
- Software implementation and deployment
- Technical troubleshooting
- Hardware and peripheral configuration
- Networking and connectivity troubleshooting
- Database and basic SQL operations
- Hotel staff training and user support
- Client and customer communication
- Hospitality technology and hotel operations
- Incident management and issue resolution
Why Join BluePMS?
- Opportunity to build a career in IT Support and Software Implementation.
- Work directly with real hotel environments and hospitality technology.
- Gain hands-on experience with Hotel PMS implementation and support.
- Practical exposure to different hotel departments and operational workflows.
- Training and guidance from experienced technical teams.
- Develop both technical and client-facing communication skills.
- Opportunity for career growth based on performance.
Important – Client Hotel Deployment
This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.
Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.
If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BluePMS Software Solutions Pvt Ltd
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This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.
The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).
Essential Duties and Responsibilities
- Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
- Identify, diagnose, and troubleshoot technical issues and problems.
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- Monitor incidents and service requests from initial reporting through final resolution.
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- Manage one or more customer service/support functions as assigned.
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- Maintain a typing speed of at least 45 WPM.
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Skills & Qualifications
Technical Skills
- Good understanding of IT Service Desk and technical support processes.
- Knowledge of ITIL processes and best practices.
- Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
- Working knowledge of Active Directory.
- Experience with Microsoft Office 365.
- Knowledge of account provisioning and account creation.
- Basic understanding of computer hardware and peripherals.
- Basic knowledge of Microsoft Teams and Outlook.
- Good understanding of Windows operating systems and common desktop applications.
Professional Skills
- Excellent verbal and written communication skills.
- Strong customer service and customer-handling skills.
- Ability to diagnose problems and provide effective solutions.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize and manage multiple incidents and service requests.
- Ability to follow established IT Service Desk procedures and guidelines.
- Ability to work effectively in a team-oriented environment.
- Strong attention to detail and accurate documentation skills.
Experience
- 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.
Educational Qualifications
- B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
- Bachelor of Computer Applications (BCA); or
- B.Sc. in Computer Science / Information Technology or a related field.
Additional Requirements
- Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
- Commitment to maintaining information security and confidentiality.
- Ability to meet defined service levels and provide timely support to end users.
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Position- Technical Support executive
Relevant Experience: 1-2 Years (Ed Tech ERP)
Locations- Noida
Key skills- Presentation Skill, Computer Knowledge, ERP Knowledge, Good Communication Skills, MS Excel Skills
Minimum Qualification:- Bachelor’s degree mandatory.
What we’re looking for
We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
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We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of
experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop
support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating
systems, and basic networking.
The candidate will be responsible for providing first-level technical support, resolving user issues, managing
support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering
excellent customer service.
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End-User Support
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Assist users with Microsoft Office applications and Windows operating systems.
• Perform system health checks and preventive maintenance.
Microsoft 365 Administration
• Create, modify, and manage Microsoft 365 user accounts and licenses.
• Support Microsoft 365 services including:
o Exchange Online
o Microsoft Teams
o OneDrive for Business
o SharePoint Online (Basic)
• Perform password resets and mailbox troubleshooting.
• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.
• Support Microsoft Outlook configuration and synchronization issues.
Windows Administration
• Install, configure, and troubleshoot Windows 10 and Windows 11.
• Join devices to Active Directory or Microsoft Entra ID.
• Configure user profiles and local security settings.
• Perform operating system updates and driver installations.
• Troubleshoot boot, performance, and application issues.
Helpdesk & Ticket Management
• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.
• Ensure incidents are resolved within defined SLA timelines.
• Escalate unresolved issues to senior engineers when required.
• Maintain accurate troubleshooting notes and resolution details.
• Create and update knowledge base articles.
Hardware & Software Support
• Install and configure desktop and laptop hardware.
• Diagnose hardware failures and coordinate warranty replacements.
• Install and update software applications.
• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.
• Support antivirus installation and endpoint protection.
Basic Networking Support
• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.
• Verify IP configuration, DNS, DHCP, and default gateway settings.
• Configure basic TCP/IP settings.
• Assist with printer and network drive connectivity.
• Escalate advanced network issues to the Network Team.
User Administration
• Create and manage Active Directory user accounts.
• Reset passwords and unlock user accounts.
• Manage user permissions and group memberships.
• Assist with onboarding and offboarding activities.
We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon