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Technical support Jobs in Jaipur

2+ Technical support Jobs in Jaipur | Technical support Job openings in Jaipur

Apply to 2+ Technical support Jobs in Jaipur on CutShort.io. Explore the latest Technical support Job opportunities across top companies like Google, Amazon & Adobe.

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Ezytm Tech

Ezytm Tech

Agency job
via Talentoindia by Ayushi Gupta
Jaipur
0 - 1 yrs
₹2L - ₹4L / yr
Technical support

Roles & Responsibilities:

  • Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
  • Address customer inquiries, concerns, and issues regarding products or services.
  • Guide customers through troubleshooting steps to diagnose and resolve technical problems.
  • Analyze customer issues to determine root causes and provide effective solutions.
  • Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
  • Develop a deep understanding of the company's products or services to effectively assist customers.
  • Stay updated on product updates, features, and enhancements to provide accurate information to customers.
  • Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
  • Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
  • Ensure that customer inquiries and issues are handled with high quality and professionalism.
  • Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
  • Assist in training new team members on product knowledge and support processes.
  • Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

  • Job Location: Jaipur, Rajasthan
  • Experience: Fresher



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Learn4o Technology

at Learn4o Technology

1 recruiter
ritika khanchandani
Posted by ritika khanchandani
Remote only
0 - 1 yrs
₹1L - ₹3L / yr
Technical support
Customer Support
Customer Service
Customer Relationship Management (CRM)
Sales
+1 more
We are a seed funded, early stage ed-tech startup.

We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people. 

We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.

• If you like solving complex problems

• If you like bubbly environments with electrifying energy

Job Overview :

Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.

If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.

Responsibilities

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Making recordings of all the sales phone calls and sales deals.

• Taking and processing product orders in a professional manner.

• Maintaining the database of the customers on a regular basis.

• Suggesting solutions based on customer’s needs and requirements.

Requirements 

• High school diploma or equivalent.

• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.

• Professional certification sales and marketing will be an advantage.

• Great interpersonal skills.

• Exceptional oral and written communication skills.

• Strong organizational skills.

• Ability to work in a team or individually as and when required.

• Ability to manage and handle multiple tasks.

• Outstanding problem-solving skills.

• Exceptional attention to detail.

• Hard-working individual.

• Good time management abilities.

• Strong decision-making skills.

• Ability to tolerate stress and pressure.
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