We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
Shubham Vishwakarma
Full Stack Developer - Averlon
About Edunext Technologies Pvt. Ltd.
About
Edunext Technologies Pvt. Ltd. is a technology company catering to educational institutions. The company is founded by people with proven experience and in-depth understanding of education enterprise with expertise in technology. Our mission is to help educational institutions in exploiting technology for efficient education delivery and make the journey of studying and teaching a pleasant experience. We firmly believe in the quote from Leonardo Da Vinci "Simplicity is the ultimate sophistication" and all of our solutions are designed keeping this in mind. Our clients love us for our friendly attitude, understanding of requirements, technical expertise and ready availability for help. We also believe that learning never ends hence always look forward to becoming knowledge partners with educators. http://www.edunexttechnologies.com/ Email: [email protected]
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